RMA No.

RMA Application (for on-grid inverter)(assigned by Goodwe)

*Type of customer
DSP MATERIALS 35 Phung Khac Khoan
□ Residential inverter
*Name of endEQUIPMENT JOINT STOCK *City & Country Street, Quy Nhơn City,
x Roof-top plant
COMPANY VietNam
□ Ground-mounted plant
*Contact
methods of *Connected to SEMS
end user tdinhnghia@gmail.com
*ProductContact:
S/N +849100KHTU20AW0049
938792058 x Yes
(email and □ No
phone No.)
*Installation
Inverter 28-Dec-20 Warranty expire date 2025 *Failure date 16-Oct-21
firmware *QTY of PV Pannel per
version Brand of PV Pannel 15
AE solar MPPT
(from LCD
or Model type of PV *QTY of MPPT connected
10
SEMS/Solar Pannel 450 to inverter
go)
Installation picture A
√ Indoor
*Inverter installed place (Please attach it to Please show the whole inverter with clear sroundings
□ Outdoor
another page)

Installation picture B
*If there's any shield on top of √ Yes
(Please attach it to
inverter □ No
*Installation another page)
environmen
t description
*Distance from the inverter to □ ≤ 0.6m
the nearest obstacle √ > 0.6 m
Installation picture C
Please show the grouding connection status and N to
(Please attach it to
PE voltage
*Distance from the inverter to another page)
□ ≤ 1.2m
the nearest inverter (if there
√ > 1.2m
is more than 1 inverter)

the device stopped working because of many software errors (BUS-soft start failure/Slave DSP error) updated the
*Problem
description
firmware from October 20, 2021, but it didn't work, confirmed by the user in charge of the area that needs to transfer the
intervention according to the warranty policy from the carrier.

*Step 1 Description of test *Description of test result

(if there's any error message (Please provdie the
None test Software error, the screen shows the status of wating
on the screen, please take a picture of testing result if
and does not work
picture) there is)

*Description of test result

(Please provdie the
*Step 2 Description of test None test Error detection from manufacturer
picture of testing result if
there is)

*Troublesho *Description of test result

oting steps (Please provdie the
done with *Step 3 Description of test None test
picture of testing result if
Error detection from manufacturer
testing there is)
result

*Description of test result

(Please provdie the
*Step 4 Description of test None Test Error detection from manufacturer
picture of testing result if
there is)

*Description of test result

(Please provdie the
*Step 5 Description of test None test Error detection from manufacturer
picture of testing result if
there is)

*RMA
Application Uninterventionable error from the
*Date of application 11/19/2021
drafted by distributor'technique
(Claimant)

RMA
Application
apporved Date of approval
by
(Goodwe)

Remark
1. Please note, all the cells marked with star (*) is mandatory to fill up by claimant.

2. Please note all the RMA approval decision is based on the information Goodwe gets from this claim application. After the faulty unit being
returned back and checked by Goodwe, if it's confirmed that the failure is due to NONE Goodwe quality related reason, the approval decision made
by Goodwe may become invalid and Goodwe reserves the right to charge all the related cost to the claimant.
3. Goodwe reserves the right of final explanation to the understanding of this RMA Claim Application.

Installation picture A
Please show the whole inverter with clear sroundings
 Installation picture B
Please show the inverter's connection status
 Installation picture C
Please show the grouding connection status and N to PE voltage
 RMA No.
RMA Application (for on-grid inverter) (assigned by
Goodwe)

*Type of customer
□ Residential inverter
*Name of end user XX Station *City & Country Jeju,Korea
□ Roof-top plant
√ Ground-mounted plant

*Connected to SEMS
*Contact methods of end user
XXX@XXX.COM *Product S/N 1020KDTUXXXXXXXX √ Yes
(email and phone No.)
□ No

*Installation date 09/07/201X Warranty expire date 06/17/201X *Failure date 07/12/201X
*QTY of PV
Brand of PV Pannel NA 14
Inverter firmware version Pannel per MPPT
708 *QTY of MPPT
(from LCD or SEMS/Solar go)
Model type of PV Pannel NA connected to 2
inverter
Installation picture A
□ Indoor Please show the whole inverter with
*Inverter installed place (Please attach it to
√ Outdoor clear sroundings
another page)

Installation picture B
*If there's any shield on top of √ Yes Please show the inverter's
(Please attach it to
inverter □ No connection status
another page)
*Installation environment
description
*Distance from the inverter to √ ≤ 0.6m
the nearest obstacle □ > 0.6 m
Installation picture C Please show the grouding
(Please attach it to connection status and N to PE
*Distance from the inverter to another page) voltage
√ ≤ 1.2m
the nearest inverter (if there is
□ > 1.2m
more than 1 inverter)

*Symptom:The inverter stops working and shows relay check failure

*Problem description Frequency of occurrence: Always
Influence: No power generation

take a picture of the

error message

*Step 1 Description of test

*Description of test result
(if there's any error message
(Please provdie the picture Relay check failure on screenshot
on the screen, please take a
of testing result if there is)
picture)

measure the voltage

between N&PE cable

*Description of test result

*Step 2 Description of test (Please provdie the picture 0.3V
of testing result if there is)

*Troubleshooting steps done

with testing result

*Description of test result

*Step 3 Description of test try to restart inverter (Please provdie the picture still shows relay check failure
of testing result if there is)

remove the cover and

check inside

*Description of test result

*Step 4 Description of test (Please provdie the picture burnt at the chip set of Relay part
of testing result if there is)

*Description of test result

*Step 5 Description of test (Please provdie the picture
of testing result if there is)

*RMA Application drafted by

XXX *Date of application 07/16/201X
(Claimant)
*RMA Application apporved by
XXX *Date of approval 07/16/201X
(Goodwe)

Remark
1. Please note, all the cells marked with star (*) is mandatory to fill up.

2. Please note all the RMA approval decision is based on the information Goodwe gets from this claim application. After the faulty unit being returned back
and checked by Goodwe, if it's confirmed that the failure is due to NONE Goodwe quality related reason, the approval decision made by Goodwe may
become invalid and Goodwe reserves the right to charge all the related cost to the claimant.
3. Goodwe reserves the right of final explanation to the understanding of this RMA Claim Application.

Installation picture A
Please show the whole inverter with clear sroundings
 Installation picture B
Please show the inverter's connection status
 Installation picture C
Please show the grouding connection status and N to PE voltage