Assignment # 1

Subject : Intro to management

Section : BBA - 2C

Roll no : SP20-BBA-104

Submitted to : Sir Talat Mehmood

Submitted by : Rao Muhammad Azhar Mehmood

COMSATS UNIVERSITY ISLAMABAD

 CASE 1

Discussion Questions Exercise 1

Q 1 : As the top managers of their company, what types of issues might

Bert and John have to deal with ? Be as specific as possible. Which
management functions might be most important to them? Why ?
Ans : Being the proprietors of the organization, Bert and John would need to care for
countless things with various points. Since, their standards are basic and kind,
henceforth beginning without any preparation would have been a difficult employment
for them. Now and then, they would need to confront awful audits, despondent clients,
whining representatives, which all should be dealth adequately for constant
development of their organization. Accordingly, they would need to show restraint,
excusing, liberal and kind for their business to thrive. Also, inorder to manage the
pressure and working endurance of their representatives, they would need to
remunerate individuals working under them by giving them pay-ascends, off days,
arbitrary snacks and so on with the goal that their work effectiveness stays consistent.
Q 2 : Using description from the case, describe Bert and John’s managerial
style ? Would this approach work for their organizations ? Why or why
not ?
Ans : Bert and John have adjusted the standards of effortlessness, humor and modesty
for making their business work. They have effectively made it prosper and now it is one
of the main business inside their particular region. It is very testing to conclude that
whether a similar methodology would work for different associations or not as various
different elements would control it. It can rely on the acknowledgment of individuals
towards the items being sold, their separate needs and requests, the connected cost,
effectiveness, expectations of the organization, mangement, brief activities and so on
Thus, it can't be summed up for all organizations.

Q 3 : How do you think the company’s motto ‘ Do what you like . Like what
you do’ might affect how managers manage ? Be specific.
Ans : The aphorism of the organization "Do what you like, similar to what you do" is
profound and straightforward, if appropriately comprehended and applied. It plainly
mirrors the thought, that one shouldn't indiscriminately follow what others are doing
rather our emphasis ought to be on that thing where we have our ability and which we
can convey successfully. It is very indiscreet for a specialist to sell the extra pieces of an
apparatus since he wouldn't have any foundation information about it. Henceforth,
information is the key. That is the reason, the executives can be significantly influenced
by the previously mentioned aphorism.
Q 4 : What managerial challenges might there be in having friends work for
your business ? How could these challenges be kept inconsequential ?
Ans : It is difficult to keep a harmony among individual and expert lives when while
working with individuals who are near you. The difficulties are very higher. On the off
chance that a companion is lethargic towards the work and doesn't keep the necessary
arrangement of decides that every other person needs to submit to, and the top of that
organization can't treat him/her simply like a worker, this can deteriorate in future and
result in numerous battles and extreme misfortunes to the business. Hence, individual
and expert carries on with must be kept discrete.
Q 5 : Would you want to work for a company like this ? Why or why not ?
Ans : Indeed, I will definetly very much want to work for such an organization. It is on
the grounds that, the proverb of the organization is exceptionally clear and basically and
the standards are profoundly fulfilling. An individual consequently gets persuaded that
the individuals you are managing know their work and are certain about their
deliverability. Thus, there is no space for such an uncertainty. Accordingly, it will be a
superb endeavor.\
Q 6 : In what ways would the Life is good managers (corporate and retail
store) have to deal with the challenges of customer service , innovation, and
sustainability ? Be specific in your description.
Ans : It is difficult to hold everything under tight restraints. Here and there, things don't
go as arranged and this can be expected to alot of reasons. Perhaps the clients aren't
content with the incresing value, the nature of the items, the time taken for conveying it
relying on their area and so on Likewise, if some new organization gets set up against it
and has more inventive thoughts, better expectations and administration, at that point
this turns into an immense test for the current organization to keep up its uprightness
and sustainibility. Subsequently, certain compromises may be required, for example,
offering better quality at low cost, returning to the inquiries of the clients and offering
them standard limits, searching for more imaginative thoughts by means of review
based information and so on

CASE 2

Discussion Questions Exercise 2

Q 1 : Using the four functions as your guide, what challenges would Jeff
Bourk face in managing the Branson Airport ?
Ans : The most obvious challenges that Jeff might face includes the financial balance
and the reularity of the service and its quality. Although, the place where it is located is
a nice tourist spot but since the airport only allows a selective number of planes and
companies, it might undergo loss due to this. Similarly, it is very important to keep all
the sources of finance in check or the airport might become non-functional as the fuel
market may fluctuate with great uncertainity. Hence, all these things should be planned
accordingly.
Q 2 : Again using the four functions as your guide, do you think the
managerial challenges Jeff Bourk faced when getting the airport up and
running are different from what he faces now in actually overseeing the
airport’s operation ? Explain.
Ans : The challenges have become far more advanced than before. Now, the airoport
has to keep functioning smoothly and also provide maximum priviliges to the customers,
so that there is a two-way benefit. Similarly, it has to be seen that whether there is a
legal agreement between the managing authority and the city government regarding the
legal status of the airport or not.
Q 3 : What management roles would Jeff Bourk be playing as he :
 (a) Negotiates new contracts with potential airlines :
Ans : While signing contracts with new airlines, all terms of reference should be
clearly delivered. All the document work and legal requirements must be looked
over. It should be clarified that how the companies will benefit and what will be
the possible sources of profit and overall earning for them. Similarly, incase of an
unseen loss, such as accidents etc, the associated impact and its management
should also be shared clearly.

(b) Works with the airport employees in providing a high level of customer
service to arriving and departing passengers :
Ans : The customers should be fairly treated and sometimes they should be
given a discount. Incase of loss of any valuable item from their luggage or
missing flights, compensation should be made accordingly and must be dealt
with prompt action.

(c) Resolves the contractual issues with the city of Branson ? Be specific
and explain your choices.
Ans : He should be very responsible in this regard as a stitch in time saves nine.
He must ensure regular meetings with the authorities and should be disciplined in
this regard. If he's able enough, he'll get things run smoothly in no time without
any turbulence.

Q 4 : What skills would be most important to a manager like Jeff

Bourk ? Explain your choices.
Ans : The most important skills that he must possess are integrity, discipline,
patience, far-sightedness, rationality and competence. If he's generous and kind
towards his subordinates and potential customers, it is another win-win situation.

Submitted to : Sir Talat Mehmood

Submitted by ; Rao Muhammad Azhar Mehmood