Topic Area: e.g.

‘Change Management’ or Project Name

Situation/Obstacles Obstacles Action Result Skill/Competence
Describe the Context: What Obstacles (or challenges) Identify key actions that you Define the results. Quantify or 
List skills, competence
The Situation you faced. did you encounter? implemented. qualify where possible. and technical expertise
that this is a good
example of.
 Create a punchy 2 line bullet statement summarising the above example and taking the content from the Action and Result boxes indicating the tangible result and
starting the sentence with a past-tense action verb. This bullet will then go into the CV underneath the appropriate job title.

(See examples below)

XYZ company purchased Obstacles included structural Developed and implemented change Reduced excessive staff by 30%, saving  Strategic planning
GIO Insurance. Needed to changes and resistance from key initiatives and strategies to foster group approx £1.5m in direct wages costs for  Communication
integrate and streamline staff. wide change readiness. a business unit. Contributed to a total  Problem solving
business. Assisted Senior Managers with the design savings of in excess of £24m.  Leading and developing
of sustainable organisational structures. Implemented an integrated and  Industrial relations
Coached and supported managers streamlined national organisational  Organisational design
structure.  Change management
 Developed and implemented change initiatives and structures to support the acquisition of GIO which resulted in a 30% reduction FTE.
There was limited Information needed to be gathered Developed a whitepaper expressing the Significant publicity derived from this  Creative writing
Thought Leadership from different parts of the true hidden costs of ‘cheap’ commodity in terms of press mentions and analyst  Idea development
content from corporate business; time pressures and servers when used in a data centre discussions. Material was used in  Integrated marketing
for the program availability of key contributors were environment. direct marketing campaigns and in campaigns
proposition. a challenge. Influenced ... thinking around client events. Increased the  Press involvement
consolidation and introduced the concept opportunity pipeline by 50%.  Analyst engagement
of the 80-20 split in IT budgets to explain  Public speaking
fixed costs vs. discretionary spend, and  Converting complex data
how this could be rebalanced.
 Created Thought Leadership content around a strong visual identity that led to significant press mentions, direct marketing campaigns and an increase in pipeline opportunities of
50%.
There was general Clients’ perceptions of new service Developed a regular 2-day conference Sales staff would fight to bring their  Event organisation
hesitation in clients to offering. event for multiple clients to overcome accounts to the event at the  Event hosting
adopt the new approach their objections. This mixed keynote appropriate stage in the deal process,  Client relationships – at
being proposed for their speakers, analysts, subject matter experts, in order to help close the deal. Deal both business and technical
systems. and testimonials delivered by the clients closure rates would typically be 1 in 2, levels
themselves. compared to the average of 1 in 4.
 Evolved a regular 2-day client conference event to overcome client objections, and help to close the deal for the sales force. Deal closure rates increased to 1 in 2, compared to the
average of 1 in 4.
2012 Lee Hecht Harrison LLC – SOARS Achievement