ST.

MEERA INSTITUTE
307, AKSHAR COMPLEX, 2ND FLOOR, SHIVANI AVENUE,
OPP. KALUPUR BANK, ABOVE GWALIA SWEETS,
SHIVRANJANI CROSS ROAD, JAWAHAR CHOWK, MANINAGAR,
SATELLITE, AHMEDABAD. AHMEDABAD.
M.: 99253 94959 M.: 8905363562

B.COM.-1
HUMAN RESOURCE MANAGEMENT
1) Which of the following is the correct abbreviation of HRM?
a. Human Resource Management
b. Human Resourcefulness Management
c. Human Relation Management
d. Humanistic Relation Management
Ans.: A

2) Which of the following correctly defines the Human Resource Department?

a. Functional department
b. Service department
c. Line department
d. Authority department
Ans.: B

3) Human factor can be defined as __________

a. The entire concept of human behavior
b. Interrelated Physiological, Psychological and Socio-ethical aspects of a human being.
c. Micro and macro issues of socioeconomic factor
d. None of the above
Ans.: B

4) Finding ways to reduce __________ is a crucial responsibility of management.

a. Stress
b. Dissatisfaction
c. Uncertainty
d. None of the above
Ans.: C

6) What is the need for Human Resource Planning?

a. For undergoing an effective employee development program
b. To represent a base for recruitment
c. To represent a base for selection policy
d. All of the above
Ans.: D


Page 1 / 31
7) Directing, being one of the preeminent functions of Human Resource Management that falls
under __________
a. Operative functions
b. Technical functions
c. Managerial functions
d. Behavioral functions
Ans.: C

8) Human relation approach refers to __________

a. An approach in which workers are facilitated with humanity at the workplace.
b. A shared teamwork between the employee and the employer for solving problematic
issues.
c. Forming a group of people on the work front so as to inspire them to work collectively
for the company's growth in terms of social, economic, and psychological productivity.
d. None of the above
Ans.: C

9) Which of the following fields requires a skilled HR professional?

a. People handling
b. Clarifying
c. Both (a) and (b)
d. None of the above
Ans.: B

10) Which of the following is considered as strategic activity?

a. Productivity
b. Recruitment
c. Planning
d. All of the above
Ans.: B

11) Who laid the foundation of Human Resource Management practices?

a. David C. McClelland
b. Roethlisberger and Dickinson
c. Peter Drucker and Douglas McGregor
d. Elton Mayo
Ans.: C

12) The business side of the process begins with the strategic __________ as one of the guiding
frameworks.
a. Policy
b. HR
c. Plan
d. All of the above
Ans.: C

13) How has HRM become one of the highly focused jobs?
a. It focuses on obtaining as well as maintaining a satisfied workforce.
b. It results in maximum output with the increased customer satisfaction.
c. It promotes group satisfaction with individual development.


Page 2 / 31
 d. Optimum utilization of manpower by motivation and improving efficiency.
Ans.: B

14) What does a job specification include?

a. Personal characteristics
b. Physical characteristics
c. Psychological characteristics
d. All of the above
Ans.: D

15) What are those aspects on which the HR professionals apply the risk management
techniques?
a. HR Competencies
b. HR Strategies
c. Both (a) and (b)
d. None of the above
Ans.: B

16) Developing characteristics of people are needed to run business in __________.

a. Short term
b. Medium term
c. Long term
d. All of the above
Ans.: C

17) Which of the following issues tends to be well disguised?

a. Territorial
b. Social
c. Political
d. Economical
Ans.: A

18) Who suggested that Human Resource Strategy isn't as effective as it was supposed to be?
a. Tony Groundy
b. Peter Ducker
c. Anonymous
d. John Zimmerman
Ans.: A

19) How many factors were identified by Pettigrew & Whipp to manage the successful change?
a. Four
b. Five
c. Three
d. Six
Ans.: B

20) What is the scope of Human Resource Management?

a. Performing training and development sessions for employee growth.
b. Maintaining good impersonal industrial relations and worker's morale for companies'
productivity.


Page 3 / 31
 c. Accomplishing advanced research in behavioral sciences, new ideas in man,
management, and advances in the field of training and development.
d. None of the above.
Ans.: C

21) Which of the following takes a full interest in the process of strategic planning?
a. Training & Development
b. Quality Control
c. Human Resource
d. Production
Ans.: A

22) Which of the following tells the correct importance of controlling?

a. Power to influence people's behavior
b. Process of regulating the activities
c. An important mental process on the part of the manager
d. To ensure that all of the activities are coordinated as per the plan.
Ans.: C

23) Which of the following aims to put the financial measure on an organization's intellectual
capital?
a. Exchange of knowledge
b. Financial knowledge
c. The consortium
d. None of the above
Ans.: A

24) What is mean by decision in management?

a. To formulate a proper conclusion after considerations.
b. A decision that looks out for the alternatives.
c. A decision is the outcome of a group of people or an individual.
d. All of the above.
Ans.: A

25) What does quantitative technique refer to?

a. Waiting line problems and the queuing theory
b. Gaming, Game theory and Probability theory
c. Models, simulation, and resource allocation technique
d. All of the above
Ans.: D

26) Which of the following is evolved in staffing?

a. Termination
b. Estimation of workload
c. Personnel appointments and placements
d. All of the above
Ans.: D

27) Which of the following is the correct abbreviation of MPDQ?

a. Modern Positions Developed Qualitatively


Page 4 / 31
 b. Management Process Descriptive Questions
c. Management Position Description Questionnaire
d. Methods for Personality Development Questions
Ans.: C

28) What is defined as a record of outcomes resulting from a particular job or an activity at a
specific time?
a. Evaluation
b. Work function
c. Performance
d. None of the above
Ans.: C

29) A/An __________ is a plan or a program scheme that helps to motivate an individual or a
group to deliver outstanding performance.
a. Promotion Scheme
b. Incentive Scheme
c. Reward
d. None of the above
Ans.: B

30) A/An __________ is considered to be a vertical move in terms of rank and responsibilities.
a. Appraisal
b. Reward
c. Increment
d. Promotion
Ans.: D

31) Which of the following provides necessary information for job evaluation?
a. Job Enrichment
b. Job Description
c. Job Ranking
d. Job Enlargement
Ans.: B

32) What is the 'Laisezz Fair' viewpoint?

a. A view popularized by Ronssean, Bentham, and Hobbes.
b. A minimum of public intervention in economic activities.
c. The business enterprise must get the opportunity to earn more profits.
d. The change in the concept of labor from the commodity approach to the human
concept.
Ans.: B

33) What do you understand by the written record of duties, responsibilities, and conditions of
a job?
a. Job enrichment
b. Job ranking
c. Job enlargement
d. Job description
Ans.: D


Page 5 / 31
34) What are the possible factors that help in understanding the nature of a human being?
a. As per one's behavior at his/her workplace.
b. Based on how successfully a management team influences an individual employee or
a group.
c. With the help of human behavior's determinants.
d. By studying the human behavior of each employee in alliance with the organization.
Ans.: A

35) What is meant by the factual statement of the duties and responsibilities?
a. Job analysis
b. Job specification
c. Job evaluation
d. Job description
Ans.: D

36) Why is the career path in Japanese employee management non-specified?

a. Rotational job results in providing a benefit such skills that are necessary for top-
quality executives.
b. At the time of induction, the employees within the organization get exposure to switch
their careers in different job domains and get themselves trained to have hands-on
trending technologies.
c. In order to keep the employee up to date, the Japanese industries offer rotational jobs.
d. Japanese management system emphasizes creating skilled workers by making them
adapt to organizational changes as and when required.
Ans.: D

37) Which of the following are one of kind of skills inventory, regression, replacement charts,
Markov analysis?
a. Training plan
b. Retention plan
c. Redundancy plan
d. Forecasting methods
Ans.: D

38) For closure, each worker has to compensate with __________ average pay for each
preceding year of completed service.
a. 20 days
b. 15 days
c. 25 days
d. 30 days
Ans.: B

39) Which of the following refers to the term quality improvement?

a. A team effort.
b. Achieved by the quality inspector.
c. Zero things went wrong.
d. Tough job; somewhat impossible task.
Ans.: B


Page 6 / 31
40) Which of the following pairs in the given sequence represents the initial as well as the final
step incurred in the T&D program?
a. Evaluating T&D program followed by implementing it.
b. Determining the need for the T&D program and then evaluating the T&D program.
c. Determining the need for the T&D program followed by designing the T&D program
itself.
d. Designing the T&D program and then implementing it.
Ans.: B

41) How are the union leaders elected at different federations?

a. based on employer's recommendations
b. Based on the seniority
c. Based on political considerations
d. Based on the democratic principle
Ans.: D

42) What does job evaluation seek?

a. Evaluating the importance of different jobs within the organization.
b. Evaluating employee's performance of their respective job profiles.
c. Determining the relative worth of various jobs within the organization in monetary
terms.
d. Establishing the hierarchy of different job profiles in the organization.
Ans.: C

43) What is included in the content of the job description?

a. Skills and educational qualification
b. Job title and work environment
c. Both (a) and (b)
d. None of the above
Ans.: B

44) What is the difference between the Japanese management system and other management
systems?
a. It is a system in contrast to the American management system.
b. It is mainly concern with high quality and performance standards.
c. It is encouraged to perform repetitively and reliably.
d. None of the above.
Ans.: A

45) Which of the following is enhanced by 360-degree feedback?

a. Managerial decisions
b. HR decisions
c. HRD
d. All of the above
Ans.: D

46) Stress is laid on __________ in the grid seminars.

a. Professionalism
b. Training and Development
c. Teaching


Page 7 / 31
 d. All of the above
Ans.: C

47) Which of the following involves one to one interaction amid the administer and the
participant?
a. Motivation
b. Counseling
c. Training
d. All of the above
Ans.: B

48) Under which of the following methods, common factors related to all jobs are identified?
a. Merit
b. Ranking
c. Factor comparison
d. Point
Ans.: D

49) Which of the following is involved in the in-basket training?

a. Simulation
b. On-the-job training
c. Vestibule training
d. Coaching
Ans.: A

50) __________ is considered as first wage incentive plan in the modern era of the industry.
a. Barth plan
b. Halsey plan
c. Gantt task plan
d. Taylor's differential piece-rate plan
Ans.: D

51. Human Resource departments are______________

(a) line departments
(b) authority department
(c) service department
(d) functional department
Ans. (c)

52. What is human factor?

(a) Micro and macro issues of socioeconomic factor.
(b) Interrelated Physiological, Psychological and Socio-ethical aspects of human being.
(c) The entire concept of human behaviour
(d) None of the above.
Ans. (b)

53. Job Analysis is a systematic procedure for securing and reporting information defining a
______________.
(a) specific job
(b) specific product


Page 8 / 31
 (c) specific service
(d) all of these
Ans. (a)

54. What are the factors responsible for the growth of HRM?
(a) Development of scientific management and awakened sense of social responsibility.
(b) The problem of how the available human resource could effectively minimise the cost
and maximise the production.
(c) Technical factors, awakening amongst workers, attitude of the government, cultural
and social system.
(d) All the above.
Ans. (c)

55. Which among the followings describe the skills that are available within the company?
(a) Human Resource inventory
(b) HRIS
(c) Skills inventory
(d) Management inventories
Ans. (a)

56. Who has defined personnel management as a field of management which has to do with
planning and controlling various operative functions of procuring, developing,
maintaining and utilising labour force?
(a) Harold Koontz
(b) Glueck
(c) Michael Jucius
(d) Flippo
Ans. (c)

57. Resources and capabilities that serve as a source of competitive advantage for a firm over
its rivals are called _______________.
(a) core competency
(b) core competence
(c) competitive advantage
(d) competency
Ans. (a)

58. Human Resource planning is compulsory for ______________.

(a) effective employee development programme
(b) base for recruitment
(c) base for selection policy
(d) all of these
Ans. (d)

59. Job analysis, HR planning, recruitment, selection, placement, inductions and internal
mobility are few important functions which come under the heading of______________
of HRM.
(a) integration function
(b) development
(c) maintenance


Page 9 / 31
 (d) procurement function
Ans. (d)

60. Directing is one of the important functions of HRM which comes under___________.
(a) managerial function
(b) operative function
(c) technical function
(d) behavioral function
Ans. (a)

61. Whom does Human relation approach refer to?

(a) Worker, who should be given humanly treatment at work.
(b) Mutual cooperation between employer and employee in solving the common
problems.
(c) Integration of people into a work situation that motivates them to work together to
achieve productivity and also economic, psychological and social satisfaction.
(d) None of the above.
Ans. (c)

62. Which of the following is a method of collection of information for job analysis?
(a) Questionnaire method
(b) Ratio analysis
(c) Optimisation models
(d) Trend analysis
Ans. (a)

63. ___________ provides information on the human attributes in terms of education, skills,
aptitudes, and experience necessary to perform a job effectively.
(a) job description
(b) job specification
(c) job analysis
(d) job evaluation
Ans. (b)

64. Who laid the foundation of HRM practice?

(a) Elton Mayo
(b) Roethlisberger and Dickinson
(c) Peter Drucker and Douglas McGregor
(d) David C. McClelland.
Ans. (c)

65. How HRM has become a highly specialised job?

(a) It is concerned with obtaining and maintaining a satisfied work force.
(b) It maximises the output and satisfaction of the employees.
(c) Promote group satisfaction and individual development.
(d) Optimum utilisation of man-power by motivation and improving the efficiency.
Ans.(b)

66. Job specification includes _____________.

(a) Physical characteristics


Page 10 / 31
 (b) Psychological characteristics
(c) Personal characteristics
(d) all of these
Ans. (d)

67. TQM’s major emphasis is on___________ .

(a) Product quality
(b) Company profitability
(c) Customer delight
(d) Employee training
Ans. (a)

68. Ability to perform exceptionally well and increase the stock of targeted resources within
the firm is called ___________.
(a) productivity
(b) efficient
(c) effective
(d) competency
Ans. (d)

69. What is the scope of HRM?

(a) Training and development of employees for their growth.
(b) Maintenance of good industrial relations and workers’ high morale for higher
productivity
(c) Further researches in behavioural science, new ideas in man, management and
advances in the field of training and development.
(d) None of the above.
Ans. (c)

60. What is the importance of controlling?

(a) Ensure that activities are in accordance with the terms of the plan.
(b) An important mental process on the part of a manager
(c) Power to influence people’s behaviour
(d) Process of regulating the activities.
Ans. (a)

71. What is a decision in management?

(a) Reaching at a proper conclusion after consideration.
(b) A decision involves choosing of alternatives.
(c) A decision is the outcome of a group of people or an individual.
(d) None of the above.
Ans. (a)

72. An employee-working in a unit or plant who is a citizen of the country in which the unit or
plant is located but where the unit or plant is operated by an organisation headquartered
in another country _____________.
(a) Home Country National
(b) Host Country National
(c) Third Country National
(d) Host Country


Page 11 / 31
 Ans. (b)

73. Quantitative Technique refers to-

(a) Models, simulation, resource allocation technique.
(b) Waiting line problems and the queuing theory
(c) Gaming and Game theory and Probability theory
(d) All the above.
Ans. (d)

74. Staffing includes _______.

(a) workload estimation
(b) termination
(c) appointments of personnel, placement
(d) all of these
Ans. (d)

75 .To calculate the need for manpower on the basis of the average loss of manpower due to
leave, retirement, death, transfer, discharge, etc. is known as____________.
(a) work load analysis
(b) workforce analysis
(c) job analysis
(d) forecasting
Ans. (b)

76. MPDQ stands for_____________.

(a) Management Position Description Questionnaire
(b) Management Process Descriptive Questions
(c) Methods for Personality Development Questions
(d) Modern Positions Developed Qualitatively
Ans. (a)

77. What should be the strategy of HRM?

(a) Making the long-term and short-term planning.
(b) Planning the optimum level of manpower.
(c) Introducing training programmes to personnel.
(d) All the above.
Ans. (d)

78. The process of helping unwanted present employees find new jobs with other firms called
______________.
(a) Outplacement
(b) Replacement
(c) Placement
(d) Employment
Ans. (a)

79. What is the ‘Laissez fair’ view point?

(a) A view popularised by Ronssean, Bentham and Hobbes.
(b) A minimum of public intervention in economic activities.
(c) Business enterprise must get opportunity to earn more profits.


Page 12 / 31
 (d) The change in the concept of labour from commodity approach to human concept.
Ans. (b)

80. How can we understand the nature of human factor?

(a) Through determinants of human behaviour
(b) According to the behaviour of people at work
(c) The way the management influences an individual and a group.
(d) Through the study of human behaviour in organisation.
Ans. (b)

81. Trend analysis is a ______________

(a) Forecasting technique
(b) Skills inventory
(c) Job analysis technique
(d) Markov analysis
Ans. (a)

82. The factual statement of the duties and responsibilities of a specific job is known as
_____________.
(a) job description
(b) job specification
(c) job analysis
(d) job evaluation
Ans. (a)

83. In Japanese management, employees’ career path is non-specialised. Why?

(a) In Japanese industries job rotation is carried out for employees to have different skills
and also for interdepartmental cooperation.
(b) In an organisation from the time of induction, employees are exposed to various types
of jobs and training to enable them to have adaptability to any job.
(c) Japanese management system prefers to create capable workers to adapt
organisational changes, as and when required.
(d) Rotation of job provides benefit of skills required for top quality executives.
Ans. (c)

84. Who has said that HRM is not a one shot deal?
(a) Fayol
(b) Taylor
(c) Terry
(d) McFarland
Ans. (c)

85. Skills inventory, replacement charts, Markov analysis, regression analysis all are types of
____________.
(a) redundancy plan
(b) training plan
(c) retention plan
(d) forecasting methods
Ans. (d)


Page 13 / 31
86. Trade unions and employee association, Industrial relation, employee participation and
empowerment are procurement functions of a manager which comes under________.
(a) integration function
(b) procurement function
(c) development function
(d) behavioural function
Ans. (a)

87. Quality improvement is_____________.

(a) a team effort
(b) achieved by quality inspector
(c) zero things gone wrong
(d) tough job, and not possible
Ans. (b)

88. An employee working in a unit or plant who is not a citizen of the country in which the unit
or plant is located but is a citizen of the country in which the organisation is headquartered
is called __________.
(a) Home Country National
(b) Host Country National
(c) Third Country National
(d) Host Country
Ans. (a)

89.“Human resource management” involves the elements of

(a) planning, organising, and controlling
(b) planning, organising and coordinating
(c) leading, directing and coordinating
(d) all of the above
Ans. (d)

90. The procedure in which relevant information relating to a job and its requirements is
systematically discovered and noted is
(a) job analysis
(b) job specification
(c) job classification
(d) job evaluation
Ans. (a)

91. Which pair in order of sequences represents the first and last steps in a T&D programme?
(a) determination of T&D needs, and evaluation of T&D programme
(b) determination of T&D needs, and designing the T&D programme
(c) designing T&D programme, and implementing it
(d) evaluating of T&D programme, and implementing it
Ans. (a)

92. Career development involves

(a) conscious determination of career aspirations and potentialities of employees and
matching them with the organisation’s needs
(b) providing counselling to students to choose their careers


Page 14 / 31
 (c) providing information to students about opportunities of employment
(d) determining the potentialities of students for a suitable career
Ans. (a)

93. When an employee expresses organisationally desired emotions during interpersonal

transactions, then it is known as_______________ .
(a) emotional labour
(b) displayed emotions
(c) felt emotions
(d) moods
Ans. (a)

94. Job evaluation essentially seeks to

(a) determine the relative worth of various jobs in an organisation in monetary terms
(b) evaluate the performance of employees on their respective jobs
(c) evaluate the importance of various jobs in the organisation
(d) establish the hierarchy of various jobs in the organisation
Ans. (a)

95. Grievance redressal, discipline, collective bargaining are_______________ of HRM.

(a) integration function
(b) procurement function
(c) development function
(d) behavioural function
Ans. (a)

96. The content of job description involves_______________.

(a) job title, condition of work
(b) educational qualification, skills
(c) both a and b
(d) none of the above
Ans. (a)

97. How can one distinguish between the Japanese management system and other management
systems?
(a) It encourages to perform constantly and consistently.
(b) Primarily concerned with high performance and quality standards.
(c) It is a system in contrast to American management system.
(d) None of the above.
Ans. (c)

98. In-basket training is involved in

(a) vestibule training
(b) on-the job training
(c) simulation
(d) coaching
Ans. (c)

99. To calculate the number of persons required for various jobs with reference to a planned
output is called ________________.


Page 15 / 31
 (a) work load analysis
(b) workforce analysis
(c) job analysis
(d) forecasting
Ans. (a)

100. What are the major hurdles that require immediate action by HRM for the progress of
Indian economy?
(a) Dishonesty and corruption
(b) Lack of interest in work and production loss,
(c) Unemployment and poverty
(d) Combating inflation and holding the price-line of essential commodities.
Ans. (c)

101. Who is generally known as “the father of modern management theory”?

(a) Henry Fayol
(b) Frederick W. Taylor
(c) Frank Gilbreth
(d) Chester Bernard
Ans. (a)

102. Which of the following is considered the first wage incentive plan in modern industrial
era?
(a) Halsey plan
(b) Taylor’s differential piece-rate plan
(c) Barth plan
(d) Gantt Task plan
Ans. (b)

103. Concept of MBO was first developed by

(a) Peter Drucker
(b) Douglas McGregor
(c) Henry Fayol
(d) Clayton P. Alderfer
Ans. (a)

104. Industrial discipline ordinarily does not imply

(a) observance of company’s rules and regulations
(b) cooperating with management and co-workers
(c) active participation in union activities
(d) smooth discharge of duties and responsibilities
Ans. (c)

105. A strike called by a section of workers/union members without authorisation from proper
authority of the union is called
(a) sectional strike
(b) jurisdictional strike
(c) wild cat strike
(d) sympathetic strike
Ans. (c)


Page 16 / 31
106. Which is a form of participative management?
(a) information-sharing
(b) associative participation
(c) consultative participation
(d) all of the above
Ans. (d)

107. Social factor having a potent bearing on HRM practices in India includes
(a) caste system
(b) doctrine of karma
(c) c8ustoms and traditions
(d) all of the above
Ans. (a)

108. T&D programme in international HRM should give due attention to

(a) promotion of efficiency of personnel in the host country
(b) understanding of the cultural environment of the host country
(c) improvement of technical expertise
(d) all of the above
Ans. (d)

107. International staffing does not give much emphasis on the consideration of
(a) cultural adaptability
(b) global experience
(c) family flexibility
(d) political consciousness
Ans. (d)

108. The objectives of workers’ participation in management do not ordinarily include

(a) promotion of collective bargaining
(b) promotion of industrial harmony
(c) promotion of industrial democracy
(d) promotion of productivity
Ans. (a)

109. The advantages of staffing from amongst the host country nationals generally do not
include
(a) reduction of language barriers
(b) reduction of living cost
(c) greater control over the activities of the organisation
(d) better understanding of host country’s laws and regulations
Ans. (c)

110. Which form of participative management promotes “semi-autonomous work-groups”?

(a) quality of work life
(b) quality circle
(c) TQM
(d) quality group
Ans. (c)


Page 17 / 31
112. Industrial action generally does not include
(a) strike
(b) lock-out
(c) demonstration
(d) Bandh
Ans. D

113. The role of HRD personnel is to –

a. description of entire process / analytical decomposition
b. identification of HRD elements and resources
c. Both (a) + (b)
d. Analytical decomposition only
Ans. (c)

114. The primary goal of HRD is –

a. To increase productivity of workers / and organisational profitability
b. Improve workers’ skill and enhance motivation, to prevent obsolesces at all levels
c. prevent obsolescence and increase organisational profitability only
d. Both (a) + (b)
Ans. (d)

115. Leadership is the –

a. ability to influence other people
b. ability to create within people an urge to do
c. ability to obtain willing co-operation of the followers
d. All above
e. Only (a) + (b)
Ans. (d)

116. A team is evaluated on features like –

a. Co-operation / confrontation avoiding / common objectives
b. Openness of view and unwritten procedure systems
c. Regular review / appropriate leadership
d. All above
e. Both (b) + (c)
Ans. (d)

117. For Total Quality Management (TQM) the required qualities are:
a. Understand customer’s current and future needs / leaders establish unity of purpose /
involvement of people for organisation’s benefit
b. achievement of desired results when resources and activities are managed as a process
and (a) above
c. Mutually beneficial suppliers relationships enhances the ability to create value and (b)
also
d. Should have a temporary objective of the organisation
Ans. (c)

118. Human due diligence means investigation of –

a. Management team / staff


Page 18 / 31
 b. Structure / issues / managerial capacity of a potential partner
c. Both (a) + (b)
d. Financial due diligence
Ans. (c)

119. Knowledge management refers for critical issues of

a. Organisational adaptation
b. Survival and competence against discontinuous environmental change
c. Synergistic combination of data and information processing capacity
d. All above
e. Only (a) + (c)
Ans. (d)

120. What influences the bank employees’ attitude on work culture?

a. Educational qualification
b. Ownership of bank
c. Location of the branch
d. All above
e. Only (a) + (c)
Ans. (d)

121. Discuss the roles of the HR Manager

a. Administrator / evaluator / career development advisor / instructor or facilitator
b. marketing programmes and services / instructor material producer
c. Needs analyst /organisational changer / researcher + (a) above
d. Both (b) + (c)
Ans. (d)

122. The objectives of HR audit are –

a. to determine the effectiveness of management programmes
b. analyse the factors and recommend for correcting deviations + (a)
c. extent to which line managers have complied with HRD polices + (b)
d. to study future manpower inventory and identify shortfalls
Ans. (c)

123. Employee accountability is strengthens in

a. HR Audit
b. HR Training
c. Succession Planning
d. HR functions
Ans. (a)

124. The main barriers of communications are –

a. Organisational + Semantic
b. Personal + psychological + resistance to new ideas
c. Both (a) + (b)
d. Organisational / psychological
Ans. (c)

125. Manpower planning consists of –


Page 19 / 31
 a. determining the jobs to be done / identifying the skills / estimating the exists likely /
filling up the requirements
b. identifying the skills / filling up the requirements
c. Estimating the turnover likely to happen in near future
d. determining the jobs to be done
Ans. (a)

126. Promotion is basically a reward for –

a. Efficiency
b. Seniority
c. Physical fitness
d. Retention
Ans. (a)

127. What is 360° appraisal?

a. a process that provides an employee opportunity in decision making
b. a process that provides an officer opportunity of feedback about own performance
c. a process that provides an employee with feedback about his / her workplace
performance
d. Both (a) + (b)
Ans. (c)

128. Role of performance management is to accomplish –

a. Performance needs of the organisation
b. Guide the development of individuals for skill and knowledge
c. Motivate individuals / provide data adopt condition of human capital + (b)
d. All above
Ans. (d)

129. Competency Mapping is possible through approaches like –

a. Job analysis / workforce skills analysis / supply and demand analysis
b. Job analysis / Gap analysis / solution analysis
c. Gap analysis / solution analysis + (a)
d. Both (a) + (b)
Ans. (c)

130. Human needs have been divided into five categorises under need hierarchy theory. Who
invented this theory?
a. McClelland
b. John Atkinson
c. Maslow
d. Herzberg
Ans. (c)

131. Key Performance Areas means –

a. Areas which are within the responsibility of the role
b. Areas which the management has demarcated to be performed by employee
c. Areas for strengthening of skills and attitudes
d. All above
Ans. (a)


Page 20 / 31
132. Career path planning is affected by –
a. Employee preference
b. Employee requirements
c. Employee preference/employees requirement and structure of the organisation
d. Both (a) + (b)
Ans. (c)

133. Phases of performance counselling are –

a. Rapport building / employee should discover own SWOT / action plans, through
brainstorming sessions
b. Two way communication / employee be encouraged for their own performance
appraisal
c. Organisational objectives are integrated
d. All above
Ans. (a)

134. Training method commonly used, for employee in banks is –

a. On the job training
b. Classroom Training
c. Off the job training
d. Vestibule Training
Ans. (b)

135. Training evaluation is measured by –

a. Goal based / Goal free / Responsive
b. Systems / professional review / quasi-legal
c. Goal based / systems / responsive
d. Both (a) + (b)
Ans. (d)

136. The process of perception is influenced by factors like –

a. Our needs and wants
b. Sensory inability
c. Our stimuli
d. All above
Ans. (d)

137. The term industrial relations means –

a. Relationship between Management and Labour
b. Relationship between organisation and employees
c. Relationship that grows out of employment
d. All above
Ans. (d)

136. Collective bargaining is a procedure regulated by agreements between their –

a. Bargaining agents and employers
b. Employees and employees
c. Employers and employers
d. Labour officer and Trade unions
Ans. (a)


Page 21 / 31
137. Advantages of grievances handling procedure –
a. Management can know employees feelings
b. Employee gets grievances ventilated
c. Keeps a check on supervisor’s attitude
d. Both (b) + (c)
e. All above
Ans. (e)

138. How to handle grievances?

a. Grievance in writing / taking to employee directly for speaking truth / ensure
confidentiality and handle the case within tie frame
b. Treat each case as important, and obtain grievances in writing / examine company’s
position / identify violations / do not hold back the remedy, if the company’s wrong
+ (a) above
c. Get all the facts (relevant) about the grievance / examine the personnel record of the
aggrieved worker / gather information from the union representative properly + (b)
above
d. Identify grievance / previous record of the worker / companies’ rules and prompt
redressal of grievances, if genuine.
Ans. (c)

139. When any discipline becomes ineffective or less-effective?

a. Longer time spending in action
b. Discipline is handled impersonally
c. Aware of rules and performance criteria
d. Only (a) and (b)
Ans. (d)

140. Functions of the personnel management can be described as –

a. Managerial
b. Operative
c. Developmental
d. Both (a) + (b)
e. All above
Ans. (d)

141. Lockout is a weapon available to –

a. Employees
b. Trade Unions
c. Employers
d. Government
Ans. (c)

142. How the conflicts within employers and employees can be settled or prevented?
a. Voluntary method
b. Government Machinery
c. Statutory Measures
d. All above
Ans. (d)


Page 22 / 31
143. The word workers participation in management means –
a. Sharing the decision making powers
b. Sharing the decision making with lower results of the employees
c. Sharing the day to day working with higher ranks of persons
d. Sharing the financial decision making powers with representative of workers
Ans. (b)

144. What is the role of the trade-union in collective bargaining?

a. To protect jobs and real earnings
b. Better conditions of work life for workers
c. Fighting against any possible, exploitations
d. All above
Ans. (d)

145. Which kind of workers participation makes the workers as shareholders of the company?
a. Participation at Board Level
b. Participation through ownership
c. Participation through complete control
d. Participation through work councils
Ans. (b)

146. Special allowances are not payable for –

a. Photostat copier Operators
b. Adding machine Operators
c. Addressographs
d. All above
Ans. (d)

147. Why grievances should be redressed?

a. Affects the individual
b. Affects the management
c. Collective disputes conversion
d. All above
Ans. (d)

148. The employer-employees should have mutual trust / confidence / willingness to settle /
respect rights and responsibilities of other party, is covered under –
a. Effective bargaining method
b. Essentials for effective bargaining
c. Types of bargaining
d. Areas of bargaining
Ans. (b)

149. Managerial functions, in personnel management can be –

a. Planning / Organising / directing and controlling
b. Recruitment / placement / employment / Development and motivation
c. Compensation / maintenance of health / employers’ welfare
d. Both (a) + (b) only
Ans. (d)


Page 23 / 31
150. Discuss unfair management practices –
a. Noncompliance with promotional and transfer policies
b. Smooth handling of grievances
c. Timely payment of wages / salaries
d. Both (b) + (c)
Ans. (a)

151. The core elements of HRM are –

(i) People
(ii) Management
(iii) Behavioural Dynamics
(iv) Uniformity of application
(a) i, ii, iii
(b) ii, iii, iv
(c) i, ii, iv
Ans. (d)

152. What are the key HRM practices in Indian Organizations?

(i) Job Description
(ii) Recruitment
(iii) Compensation
(iv) Training & Development
(v) Performance Appraisal
(vi) Promotion & reward
(vii)Career Planning
(viii) Gender equity
(a) i, ii, iii, v, vi
(b) iv, vii, viii
(c) only vi
(d) Both (a) and (b)
Ans. (d)

153. In a ____________, teams are formed and team members report to two’ or more managers.
(a) Formal Organization
(b) Informal Organization
(c) Matrix Organisation
(d) Divisional Organization
Ans. (c)

154.________ refers to the attitudinal and behavioural characteristics of a group and is

concerned with how groups form, their structure and process, and how they function,
(a) Group dynamics
(b) Organic structure
(c) Functional Structure
(d) Matrix organization
Ans. (a)

155. Benchmarking is


Page 24 / 31
 (a) T the process of comparing the business processes & performance metrics including
cost, cycle time, productivity to another that is widely considered to be an industry
leader
(b) A process in which the organisations evaluate various aspects of their processes in
relation to the best practice companies’ processes usually within the peer group
defined for the purposes of comparison
(c) Both (a) and (b)
(d) None of the above
Ans. (c)

156. Reengineering starts with a —

(a) High-level assessment of the organisation’s mission
(b) Strategic goals
(c) Customer demands
(d) All of the above
Ans. (d)

157. Change Management is –

(a) It is a systematic approach in dealing with change from the individual & organisational
level
(b) A gradual process of approach in the workplace due to new policies, technology, or
even a new boss
(c) Both (a) and (b)
(d) None of the above
Ans. (c)

158. What are the different processes of Discipline Management?

(i) Counselling
(ii) Reformative Theory
(iii) Disciplinary Process
(iv) Disciplinary Procedure & Principles of Natural Justice
(v) Principles of Natural Justice
(a) i, ii, iii
(b) ii, iii, iv
(c) i, ii, iii, iv, v
(d) only ii
Ans. (c)

159. _________ involves all the performance monitoring, measurement, management being
outsourced from a third party or an external organisation.
(a) Human Resource Outsourcing
(b) Human Resource Management
(c) Human Resource Business Process Outsourcing
(d) Performance Management Outsourcing
Ans. (d)

160. Performance Management System is –

(a) A formal, structured system of measuring, evaluating job related behaviours &
outcomes to discover reasons of performance & how to perform effectively in future
so that the employee, organisation & society all benefit


Page 25 / 31
 (b) A process of looking both to the future & to the past, in the context of the collective
performance of all the employees in an organisation
(c) The process of establishing goals, assessing employees & implement the annual
performance appraisal process
(d) All of the above
Ans. (d)

161. Key Performance Indicators (KPI) is/are –

(a) A specific, agreed measure of achievement within a KRA, which go on to make up
the goals and objectives measured under the performance appraisal process.
(b) objective, independent and standardized measures of performance not ratings or
judgments of performance
(c) specific, measurable, attainable, realistic & time bound which help to determine how
much the KRA’s are met
(d) All of the above
Ans. (d)

162. What are the advantages of Incentive Based Compensations?

(i) Incentives are important for inducements and motivation of workers for higher
efficiency & greater output
(ii) Increase in employee earnings, results in enhanced standard of living of employees
(iii) Productivity increases & production capacity too, with reduced supervision
(iv) Companies can reduce the burden of fixed costs by keeping a portion of the
remuneration as variable
(v) Tendency to bypass quality in pursuit of increased output for higher incentives
(vi) Sometimes employees may disregard security regulations due to payment by results
approach adopted for higher incentive figure
(vii) Overworking may affect employee health
(viii) Can demotivate employees not in a position to earn higher incentive due to sectional
differences
(a) i, ii, iii, iv
(b) iii, iv, v, vi
(c) v, vi, vii, viii
(d) All of the above
Ans. (a)

163. Human Resource Planning (HRP) process is –

(a) A process, by which an organisation ensures that it has the right number & kind of
people at the right place, at the right time, capable of effectively & efficiently
completing those tasks that will help the organisation achieve its overall objectives
(b) A process of forecasting an organisation’s future demand for & supply of the right
type of people in the right numbers
(c) A sub-system in the total organisational planning & facilitates the realisation of the
company’s objectives by providing the right type & right number of personnel
(d) All of the above
Ans. (d)

164. Who is responsible to manage change?

(a) Employees
(b) Management


Page 26 / 31
 (c) Executives
(d) (b) & (c)
Ans. (d)

165. What are the roles of HRD professional?

(i) Planning – includes projections & planning for the skilled matrix of manpower
required for the future organisation
(ii) Staffing – providing the competency matrix required to face future challenges
(iii) Employee Development – identify cost effective & modem methods of training for
skill & competency development
(iv) Performance Management – Developing an entire gamut of performance linked
measures to align individual performance to the overall corporate performance
(v) Employee Rewards – with emphasis on pay for performance & developing an
incentive scheme that would reduce fixed costs at the same time being motivating
(vi) Maintaining quality of Work Life & Discipline – with the impact of global workforce
it is necessary to develop a linked work-life discipline for all employees in the
organisation
(a) i, ii, iii, iv
(b) ii, iii, iv, v
(c) iii, iv, v, vi
(d) All of the above
Ans. (d)

166. What are the objectives of HRM?

(i) Societal Objectives
(ii) Organisational Objectives
(iii) Functional Objectives
(iv) Personal Objectives.
(v) Statistical Objectives.
(a) i, ii, iii, iv
(b) ii, iii, iv, v
(c) i, ii, iv, v
(d) All of the above
Ans. (a)

167. HRM refers to –

(a) A management function that helps managers to attract, set expectations & develop
members for an organization.
(b) A set of programs, functions & activities designed & carried out for maximum
efficiency
(c) Both (a) and (b)
(d) None of the above
Ans. (c)

168. How can a good employment brand help HR?

(i) Keep ahead in the talent war
(ii) Attract & induce the right kind of people she is looking for
(iii) Enhance her ability to get quality resumes to choose from
(iv) Retain her existing employee pool
(v) Subsequently see a dip in employee turnover


Page 27 / 31
 (a) i, ii, iii, iv
(b) i, ii, iii, iv, v
(c) i, ii, iv, v
(d) None of the above
Ans. (b)

169. How an Individual Training needs are identified?

(i) Performance Appraisals
(ii) Interviews
(iii) Questionnaires
(iv) Employee Engagement surveys
(v) Training Feedback
(a) i, ii, iii, iv
(b) only iii
(c) i, ii, iv, v
(d) Both (b) and (c)
Ans. (d)

170. Job Rotation can be defined as –

(a) Lateral transfer of employees among a number of different positions and tasks within
jobs which requires different skills and responsibilities
(b) It helps to understand the different steps into creating a product or delivery
(c) It permits individuals to gain experience in various phases of the business
(d) All of the above
Ans. (d)

171. Training & Development together helps in –

(i) Removing performance deficiencies
(ii) Offer Greater stability
(iii) Flexibility & capacity for growth
(iv) Reduces accidents, wastages & damages to machinery
(v) Reduces dissatisfaction, absenteeism & complaints
(a) i, ii, iii
(b) ii, iii, iv
(c) i, ii, iii, iv, v
(d) None of the above
Ans. (c)

172. Personnel Management is-

(a) A managerial function of planning, organising, directing, controlling, and
coordinating the operative functions so that their individual objectives and
organisational goals are achieved
(b) A function which deals in recruitment, development, compensation, integration,
utilisation & maintenance of people
(c) An aspect of relationship between and among the people and is concerned about their
well-beings as individuals and as group
(d) All of the above
Ans. (d)

173. When does the bargaining process begins?


Page 28 / 31
 (a) The charter of demands of the workers are not fulfilled
(b) Discontinuation of services & concerted actions by the workers which results in low
output and monetary loss
(c) The employer cannot afford to neglect these actions which results in monetary loss
(d) All of the above
Ans. (d)

174. Cause of Genuine Grievance can be –

(a) Discrimination, lost opportunity, Injustice etc. done to the employee
(b) Harmony, Mutual trust & understanding
(c) Reasonable Charter of demands
(d) All of the above
Ans. (a)

175. Define the subject matter of Training

(a) Organisations need staff at all levels to be self-sufficient, resourceful, creative &
autonomous, but they face the challenge in instilling confidence, initiative & problem
solving capabilities
(b) Performance & capability are ultimately dependent on people’s attitude and emotional
maturity. Helping them to achieve on a personal level provides a platform for trust
and emotional contracting with the organisation
(c) When people develop confidence, integrity & more knowledge, they automatically
become proactive, solution-focused, responsive which has implications across a
whole team with multiplying effect
(d) All of the above
Ans. (d)

176. __________ consists of the learning opportunities designed to help employees to grow.
(a) Training
(b) Development
(c) Banking operations
(d) None of the above
Ans. (b)

177. Joint Management Councils are established in an organisation which employs –

(a) 100 employees
(b) 300 employees
(c) 400 employees
(d) 500 employees or more
Ans. (d)

178. ROI Stands for —

(a) Return on Insurance
(b) Return on Investment
(c) Rate on Insurance
(d) Risk on Insurance
Ans. (b)

179. Talent Management consist of –

(i) Performance Evaluations to identify potentials


Page 29 / 31
 (ii) Psychological testing and assessment to determine capability gaps
(iii) Training & development programmes
(iv) Project work & job experience to accelerate development
(a) i, ii, iii
(b) ii, iii, iv
(c) i, ii, iii, iv
(d) only i
Ans. (c)

180. The term “Learning Organisation” means –

(a) People of all Levels, individually or collectively are continually increasing their
capacity to produce results, they care about
(b) A collective ideal, a vision
(c) It promotes culture of Learning, a community of learners, and it ensures that individual
learning enriches & enhances the organisation as a whole
(d) All of the above
Ans. (d)

181. Line Management is –

(a) Hierarchical chain of command from executive to front-line level in which top
management has direct authority
(b) Organised along cross-functional lines, such as employee development or strategic
direction
(c) Both of (a) and (b)
(d) None of the above
Ans. (c)

182. _____ is a process of transmission of massage and understanding of information between

two or more people, it involves at least two parties – a sender and a receiver.
(a) Body language
(b) Communication
(c) System
(d) None of the above
Ans. (b)

183. _________ methods are generally applied on the workplace while employees are actually
working.
(a) On the Job training
(b) Off the job training
(c) Both (a) & (b)
(d) None of the above.
Ans. (a)
184. Selection is-
(a) A process of picking up individuals with requisite qualifications & competence to fill
jobs in the organisation
(b) A process of differentiating between applicants in order to identify & hire those with
a greater likelihood of success in a job
(c) Both (a) and (b)
(d) None of the above
Ans. (c)


Page 30 / 31
185. Interviews can be —
(a) One-to-one
(b) Panel interview
(c) Sequential Interview
(d) All of the above
Ans. (d)

*****


Page 31 / 31