Remote Control Centre Design and

Operation:
Human Factors Approach

Remote Control Centre Operations

What are the challenges to Remote Control Centre

Operations?

When human factors/ergonomics principles are applied to

control room design, the user should be at the centre of
the design process. Failure to do so in a technology-driven
process may result in the creation of an unsafe and
inefficient operation.

How can LR’s Human Factors’ team help me?

Human factors engineering (HFE) is recognised as an

integral part of control room projects. We deliver advisory
support on the following:

Workstation ergonomics Shift patterns / rostering

Control room design and New technology usability
finish
Lighting arrangements Graphic User Interface
Workload / resourcing Alarms’ management
Human Error Assessments Concept of Operations
Training and competence Ergonomics design
specifications Remote Control Centre Operations

Lloyd’s Register Remote Control Centre Design and Operation: Human Factors Approach | 01
Human Factors Activities Performance Benefits

What activities do we do? What benefits should I expect from this LR service?

Our qualified Human Factors’ practitioners use: Applying human factors principles ensures that your staff
and customers are represented at the centre of the design
• Industry approved technical activities, such as process and their physical and cognitive needs are
task analysis, workload studies, manual handling, addressed.
work environment and risk assessment studies.
• In-house CAD modelling software to work with This process ultimately provides confidence that the
designers of the vessel in terms of factors such as: design is safe, efficient and comfortable for your people to
reach, access, visibility, lighting, clearances. use.
• Latest anthropometric datasets (nationalities,
mobility impaired, gender). Human Factors Lifecycle through design and into service
• National, company & industry standards (ISO
11064, ISO 9241, NORSOK, Shell Dep, Def
standards etc).
• Stakeholder/Change management practices to
gain client acceptance and transition.
• Domain topic experts from LR in the various
safety critical industries e.g. cyber security, digital
technology, safety critical industry domain
knowledge.
• Performance modelling (e.g. alarms handling).

Client Feedback

Has LR proven success with similar clients? Control Centre Guidance

We have over 20 years’ experience working with operators Other Ergonomics Design Services
of existing and new control rooms. design house teams,
What other related design services can LR offer?
engineers and architects. Our work portfolio includes
control room design and operations work in the maritime, During a design project you may need support with other
offshore and transport industries. services such as:
“A good job well done in summary, trusted advisor, overall • Defining an operational concept for a workplace.
good people to work with and dealt with all the technical • Manning and staffing levels.
issues required by the project.”- Engineering design • Ergonomic furniture and equipment
Manager procurement.
• Human machine and graphic user interface
“We were very pleased indeed with the quality of service
design.
provided.”- Lead Designer
• Lighting, noise and ventilation requirements.
Design Standards and Innovation • Training Needs Analysis and Competence
specification.
How can I be sure the work is accepted by industry? • Developing usable procedures
• Site acceptance testing.
We have extensive domain knowledge and application of
the design standards and processes used across safety
critical industries. We have informed industry societies,
produced recognised control room design guidance and
also, have our own LR ShipRight procedures covering the
human centred design processes.

Get in touch Lloyd’s Register EMEA,

Please visit www.lr.org for more information 1 Temple Quay,
Or call +44 117 319 0115 Temple Back East,
Bristol,
HumanFactors@lr.org BS1 6DZ

Lloyd’s Register is a trading name of Lloyd’s Register Group Limited

and its subsidiaries. For further details please see www.lr.org/entities
© Lloyd’s Register Group Limited 2021