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Barbonio, Nicole - Synthesis Paper
Barbonio, Nicole - Synthesis Paper
Is there any influence of the web experience on online buying behavior? The findings of
the comprehensive literature review are summarized in a model depicting the main categories of
factors affecting the online consumer. The study identifies two groups of uncontrollable factors:
consumer characteristics and environmental influences as well as three groups of controllable
ones: (1) Product/service characteristics. (2) Medium characteristics. (3) Merchant/intermediary
characteristics. Online shopping is the easy solution for busy life in today’s world. In the past
decade, there has been a massive change in the way customers shop. Despite consumers’
continuing to buy from a physical store, the users or buyers feel very convenient to online
shopping. Consequently, online consumer behavior (user action during searching, buying, using
products) became a contemporary research area for an increasing number of researchers to
understand this unique nature of online shopping. The primary goal of a business is to offer
products and services that best serve its consumer needs. A business that fulfills the customer
needs with satisfaction very well is more successful than its competitors as satisfied buyers tend
to make repetitive purchases. The consumer behavior towards online shopping, their liking,
disliking, and satisfaction level. The printed literature is an offline business that is inclusive of
any copy regarding the business meant for investors, employees, or customers. It spans company
goals to direct market advertising.