NOREEN G.

MCNEW
Learning and Development Professional
CELL: 818-400-2664
HOME: 818-998-0599
E-MAIL: nm489844@westpost.net
LINKEDIN PROFILE: http://www.linkedin.com/in/noreenmcnew
WEB: http://NMConsulting.vpweb.com

SUMMARY
Results-oriented facilitator and instructional designer of participant-centered
blended learning with 12 years training and more than 20 years financial industr
y experience who will make a positive impact on a company's operations, goals, a
nd culture as an internal or external consultant. Proven leadership, management,
and problem resolution abilities, with expertise in human resources, bank opera
tions, project management, customer service, and technical writing. Demonstrated
talent for rapidly acquiring technical knowledge and skills.
CRITICAL SKILL SET
* Training Management
* Leadership Development
* Coaching/Mentoring
* Professional Facilitation
* E-Learning
* Process Improvement
* Instructional Design
* Blended Learning
* Customer Service / Sales
* Needs Analysis
* Training Evaluation
* Project Management
* Corporate Communications
* Policy and Procedure Development
* Employee Development
PROFESSIONAL EMPLOYMENT HISTORY
NOREEN MCNEW CONSULTING 3/31/2010 - Present
Sole Proprietorship, Owner
Provides consulting services in facilitation, instructional design, project mana
gement, and business writing / editing, including policy and procedure developme
nt, resume and business plan revision, business writing refreshers, etc.
ASSISTANT VICE PRESIDENT, SENIOR RETAIL TRAINER 5/2002 - 3/31/2010
CalNational Bank, now part of U.S. Bank U.S. Bank acquired CalNational 11/2009
Developed and facilitated participant-centered curriculum for corporate and bran
ch employees in the 68-branch network throughout Southern California utilizing a
variety of interactive and engaging learning experiences that embraced adult-le
arning principles including case studies, team/group activities, and games in va
rious formats. Created and maintained training materials and manuals, as well as
train-the-trainer materials and facilitation. Reported to the VP, Director of T
raining.
* Trained over 250 management and supervisory staff in Achieve Global Achieving
Results Through Genuine Leadership modules with two other certified trainers in
a six-month period.
* Designed and maintained six Training pages on the Bank's Intranet, including
more than 30 checklists, 20 job aids, 10 online manuals, and various self-study
worksheets, class pre-work and post work, etc.
* Participated in Policy Committee and assisted in developing, updating, and ed
iting hundreds of Retail Bank Policies and Procedures and forms in a four-year p
eriod with a focus on optimizing branch and back-office department efficiencies.
* Effectively on-boarded new branch supervisory and management personnel. In co
njunction with Regional Operations staff, kept over 160 supervisory/ management
staff up-to-date in policy and procedural changes, Federal regulations, etc., dr
amatically improving audit results.
ASSISTANT VICE PRESIDENT, TRAINING MANAGER 12/1999 - 5/2002
CalNational Bank/PBOC Cal National acquired PBOC in 1/2001
Managed training department and staff, both full-time and contract employees as
needed. Created and coordinated training for corporate and branch employees in t
he 32-branch network throughout Los Angeles, Orange, and Ventura Counties. Devel
oped and maintained Training objectives that aligned with the Bank's business go
als. Reported to the VP of Human Resources.
* Developed and published comprehensive Training Resource Guide, including pre-
work and post-work encouraging management involvement in learning objectives.
* Successfully prepared acquisition personnel for new infrastructure, systems,
and policies, and managed training staff of 12-15 SMEs for conversion training t
o CalNational systems, products, policies and procedures.
* Expanded Training database; providing reports to HR and Branch and Regional M
anagers.
RETAIL TRAINER 1998-1999
People's Bank of California (PBOC) Los Angeles, CA
Established training department infrastructure for 25-branch network in Southern
California after training was discontinued for more than three years due to cos
t cutting. Within a three-month period developed and facilitated classes for Tel
ler, New Accounts, and Operations and thereafter maintained a regular training s
chedule to accommodate new hires and further develop and/or cross-train staff as
required. Reported first to the VP of Marketing, then transferred to HR.
* Created Training database (Microsoft Access) to track enrollments and create
various training reports including employee transcripts, non-completion, sign-in
sheets, etc.
* Successfully developed and delivered training for retail branch acquisition s
taff for multiple one and two branch acquisitions.
LEAD SYSTEMS AND PROCEDURES ANALYST 1991-1998
People's Bank of California/Southern California Savings Los Angeles, CA
Supported branch network throughout Los Angeles and the SF Bay area. Performed a
wide range of project management, training, systems analysis, technical writing
/ editing, including forms and policy and procedure development and other branc
h communications, and implementation of Federal and State regulations. Staff tra
ining in technical writing, editing, and computer systems operations and support
(AS/400 and platform systems) and computer (hardware and software) troubleshoot
ing and problem resolution. Reported to the VP, Branch Operations.
* Telephone support on legal, regulation, and policy and procedural issues for
the 27-branch retail network.
* Over a five-year period, procedural changes resulted in over $300,000 of soft
dollar savings to the Bank.
* Managed new vendor projects, including validation, implementation, and deploy
ment of automated loan machines.
POLICY AND PROCEDURE WRITER II 1990-1991
Fidelity Federal Bank Los Angeles, CA
Researched, developed, revised, and edited policies and procedures, as well as f
orms and other branch communications for a 30-branch bank located throughout Sou
thern California. Reported to the VP, Branch Operations.
* Gained a thorough understanding of the business goals, operational requiremen
ts, and State/Federal Regulations involved and synthesized information from the
appropriate departments and subject matter experts (SMEs) into concise policies
and procedures for the branch network.
* Collaborated with the EVP of Retail Banking on several special projects inclu
ding development of a sales incentive program, writing the marketing memos to in
troduce it, and creating and maintaining the tracking system for payouts.
PREVIOUS WORK EXPERIENCE SUMMARY
Gibraltar Savings: Policy and Procedure Writer including forms development and p
roject management and Administrative Assistant duties for Branch Support and Hum
an Resources.
Assistant Manager Hallmark Shop: retail sales experience, cash handling, loss pr
evention, daily cash balancing, merchandising, and managing and training staff o
f eight or more.
CLASSES DEVELOPED AND FACILITATED
Numerous classes developed and facilitated, including but not limited to:
* Performance Management
* Business Writing
* Virtual Interactive Learning in WebEx
* Sexual Harassment Prevention
* New Employee Orientation
* Consumer Lending
* Compliance / State & Federal Regulations
* Retail Operations / Annual Refresher Operations
* CSR & New Accounts
* Performance Reviews
* MS Office
EDUCATION, CERTIFICATIONS, & AFFILIATIONS
KELLER GRADUATE SCHOOL OF MANAGEMENT Los Angeles, CA
May 2004, Master's Degree in Human Resource Management. Two courses remaining to
obtain Master of Business Administration with a concentration in Project Manage
ment.
MOUNT ST. MARY'S COLLEGE Los Angeles, CA
B.A. in Liberal Arts with a Minor in English; including a summer semester at Keb
le College, Oxford, England. Graduated Summa Cum Laude. Who's Who of Students fo
r 1996-7 and membership in Lambda Iota Tau International Literature Honor Societ
y.
PROFESSIONAL CERTIFICATIONS
* July 2008 Achieve Global Leadership Development Certification
* May 2000 Langevin Learning Training Manager/Director Certification
* April 2000 The Training Clinic Instructional Systems Designer Certificatio
n
* April 2000 The Training Clinic Orientation Specialist Certification
PROFESSIONAL AFFILIATIONS
* American Society for Training and Development (ASTD) National
* ASTD Los Angeles, Associate Editor for Monthly Newsletter, InterChange
* ISPI (International Society for Performance Improvement) Los Angeles
* NAPW (National Society for Professional Women)

TECHNICAL EXPERTISE
* MS Office 2010 (Outlook, Word, Excel, PowerPoint, Access) and Information Map
ping
* Adobe Acrobat Professional
* Various banking systems: Hogan, Alltel, Fiserv, AS/400, Metavante, Treev

CONTACT INFORMATION
* CELL: 818-400-2664
* HOME: 818-998-0599
* E-MAIL: nm489844@westpost.net
* LINKEDIN PROFILE: http://www.linkedin.com/in/noreenmcnew
* WEB: http://NMConsulting.vpweb.com