To: Nancy Myers

From: Joseph Tobler

Date: February 22, 2022
Subject: APLED 121-Chapter 9 Summary
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Chapter 9
ROUTINE CORRESPONDENCE

The Importance of Routine Correspondence

Witch Communication Channel Should You Use

The Differences Among Routine Correspondence Channels

Reasons For Writing Memos, Letters, And E-Mail

Using An All-Purpose Template for Memos, Letters, And E-Mail

o Introduction o Discussion o Conclusion

Essential Components of Memos

Essential Components of Letters
o Writer’s Address o Letter Body o Typed Name
o Date o Complimentary o Optional
o Reader’s Address Close Components Of
o Salutation o Signed Name Letter

Letter Formats
Essential Components of E-Mail
o Identify Yourself o Organize Your E- o Be Careful When
o Provide An Mail Message Sending
Effective Subject o Use Highlighting Attachments
Line Techniques o Practice Netiquette
o Keep Your E-Mail Sparingly
Message Brief

Criteria For Different Types of Routine Correspondence

o Inquiry o Adjustment o Recommendation
o Response Messages Letter
o Cover o Order o Thank-You Letter
o Complaint o Confirmation
Messages
Instant Messages
o Benefits Of Instant o Techniques For o IM/TM Corporate
Messages Successful Instant Usage Policy
o Challenges Of Messages
Instant Messages
Text Messages
Reasons for using TM

The Writing Process at Work

Prewriting-
Writing-
Rewriting-