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Gadaa International College Ambo Campus
PART - I
SKILL GAP TRAINING FOR ITSS _I
Project 1: Connect Hardware peripherals and open/start your

Task1: Connect the peripherals provided (Monitor, system unit, keyboard,

Printer, UPS etc) and Startup the computer (10min)

Task 2: Create the following folder and sub folder in C:\drive.(15 min)

Project 2:Installation of software Applications

T
Task 1. Install Microsoft Office 2007 and AVAST antivirus (25 min)
A. Identify and list Microsoft office 2007 requirements
Minimum OS requirement
Minimum Hardware requirement

Task 2.Create the following paragraph and perform tasks(10min)

raining is any trainee activity which is directed. Towards the acquisition of specific
knowledge, skill and attitude for the purpose of Effective. Employers and occupation
or task. The focus of training is the job or task. Training is the process that should
concern a person thought His or her career in the public service or business world so as to
make the organization more efficient.

Divided the above paragraph into three column

Insert computer picture and put into the second column behind of text
Save this paragraph under DB level IV Subfolder
Scan your computer regularly
Schedule scan as required

Prepared by: IT Team

 Gadaa International College Ambo Campus

Project 3:Using MS Word 2007 Perform the following tasks

Task 1.Create the following table and using different Word arts and page

Border as it is then save on desktop by your name(20min)

Computer practice

NAME ADDRESS PHONE NUMBER CITY

Lati Biya Ambo  0964898989

Ambo
Kumasa Kumaa Gedo  0123198434
Baca Kumala Holeta  08959376854 Guder
Bontu Dachasa Nekemte 6347566778
Task 2: Type the following main letter and save it by a file name main letter under folder HNS L-
III.(25min)
To :<< Company>>
POBOX :<< POBOX>>
<<City>>
Dear <<name>>
I would like to inform you that your organization has been selected as one of the competitor
to deliver quality <<computers>> computers up to June 2012. We attached the details of
specifications as a reference again for you. Based on this information you are obliged to deliver
these items within six months.
<<Sender>>

The data source for the above letter is

Sender Receiver Company Computers POBOX City

Marsimoy Sena Yomiyu DELL 6080 Adama
Moti Yerosan Jupiter HP 1176 Finfine
Barnabas Gemechu Softnet Acer 3113 Ambo
Tolesa Kenya Medawelabu Toshiba 3644 Bishoftu

Task 3.Calculate the following student results by using spread sheet (Ms Excel) and
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 Gadaa International College Ambo Campus
save under HNS - L-III (30 min)

Average

Rank
Total

Max.

Min.
English

Biology
Physics
Maths
No FName Age Sex
1 Burtukan 23 F 56 74 87 64          
2 Bekelu 25 F 85 54 41 69          
3 Marta 24 F 66 41 42 85          
4 Mersimoy 28 M 63 54 45 62          
5 Yerosan 26 F 69 54 98 55          
6 Lali 32 F 97 87 85 65          
7 Oromiya 26 M 98 57 52 56          
8 Dagaga 28 M 65 98 65 78          
9 Abdi 27 M 46 58 51 55          
10 Marartu 25 F 90 52 78 74          
Max
Min
A. Total B. Average C. Rank D. Max. E. Min.
Task 4.Perform Basic System Information about your Personal computer Component
specification and save under Folder WEB by System information.(10min)

S.N System parameter System Descriptions

1 Operating System name
2 Operating System Version
3 Operating System Manufacturer
4 System Manufacturer
5 System Model
6 System Type
7 Processor
8 BIOS Version
9 Total Physical Memory
10 Total Hard disk capacity
Task 5.Write the material today you used to during Assessment and save in my document by
material quantity(5min)

No. Item Descriptions Unit Price Quantity

Project 4: Record Client Support Requests

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 Gadaa International College Ambo Campus
Task1. Record the detail of request by preparing a request recording list. (20 min)
Task2. Prioritized and escalate the request considering your working environment.
(10min)
Suppose you are working in Ambo Hospital as an information Technology Support service
technician. Today you have received the following support request form like Form 1 from
Hospital. In addition you received a call from Ato Chala Lemmessa Finance Department Head
all his files are corrupted and not opened, W/ro Gelene Tolcha from Department of Human
Resource her Printer is unable to printing, Dr. Tola Fufa from Finance department head unable to
install Ms-office 2010, Mr. Degu Gari from human resource department his mouse is not fast to
working properly and Mis. Kebebush from Department of Registrar Office Support help me
how to draw pie chart.
Form 1
Department: Finance Date of Request 14/2/2012 Requested ID:WAN0012
Requested Time: 8:30 A.M
Name of Client: W/ro Wanofi Tolosa
Equipment Description: Dell Computer
Problem Description: His computer display error message

For IT Support Technician only

Technician Name____________________________ Response time________________
Response for Identified Problems____________________________________

Project 5: Protect Application or System Software

Task 1.Create user accounts using the information provided below(2min)
Task 2. Create a pass word for each user account you create(2min)
Task 3. Delete another user accounts found on your computer(2min)
Task 4. Remove all passwords you created (4 min)

No User name Privilege password

1 Aadaa Administrator 123@abc!
2 Oromia Administrator 1234?12
3 Guddaa Limited abc&123

PART - II
SKILL GAP TRAINING ITSS _I

Total time allowed for all project 3:00 hrs

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Project 1: Connect Hardware peripherals

Account Name
Dell
Acer
Hp
Type of Account
Administrator
Administrator
Limited/Standard

TASK 3.Perform the folder structures using CMD

Project 3. Install software Application

UNIT OF COMPITANCY COVERED
EIS 1120812 Install Software Application
Time allowed- 30 minutes
TASK I. Connect hardware peripherals and operate personal computer
Based on the above information provided answers the tasks below

A. Connect the peripherals provided (Monitor, system unit, keyboard ,Printer, UPS etc)
B. Startup the computer and create the following directory structure inside my documents
C. Turn On your computer from System unit and Monitor

Project 2: Protect Application Software/System Time allowed- 55 minutes

UNIT OF COMPITANCY COVERED
EIS 1120812 Protect Application or system Software

TASK 1: Create the Following User Account

Password
123@abc
12@12?
1@hp

TASK 2.Perform the following folder structures in Local Disk D:\

Time allowed- 40 minutes

Task 1. A client request you install Microsoft office 2007, But he/ she needs upgrade into
Microsoft office 2010
A. Install Microsoft office 2007
B. Upgrade Microsoft 2007 into 2010
C. Install Peachtree Accounting 2007

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 Gadaa International College Ambo Campus
Task 2. Install and Antivirus program provided and configure it to scan up data
automatically on weekly bases
A. Identify and list Microsoft office 2007 requirements

Task 3.The summery of system requirements

Minimum OS requirement
Minimum Hardware requirement
B. Install the software as requested by your client in one of the computers provided

Task 3: write the material today you used to during assessment and save in HNS folder under
C/: drive by material quantity file name
S/N Item Material/Value Quantity Total

Task4.Create the following paragraph

T raining is any trainee activity which is directed. Towards the acquisition of specific knowledge,
skill and attitude for the purpose of Effective. Employers an occupation or task. The focus of
training is the job or task. Training is the process that should concern a person though this or her
career in the public service or business world so as to make the organization more efficient.

A. Divided the above paragraph into three column

B. Insert computer picture and put into the second column behind of text
C. Save this paragraph under HNS Level III

Task 5: Create the following tables save in Level III in HNS under local C:/driver by Your Name
Storage Device
Primary storage Secondary storage
RAM ROM Magnetic Optical Flash
storage Storage disk
Temporary
storage

Task 6: Create the following table and using different Words and page border save on
LEVEL IV DBA by your name

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 Gadaa International College Ambo Campus
I C T H N S III

I T S S I
I T S S II
D B A III
2 0 1 2 E C

1. Secondary Storage Devices:

Magnetic Disks
 Optical Disks
 Floppy Disks
 Magnetic Tapes
 CD-Recordable
 Written to once
 Custom made music CDs
 CD-Rewritable
 Erasable CD
 Ideal for multimedia presentations

Task 7: Create the mail merge &save it under Level II folder by the file name mail merge 7
edit individual document
Main document
To :<< Company>>
POBOX :<< POBOX>>
<<City>>
Dear<<name >>
I Would like to inform to that your organizatio0n has been select as one of the competitor to deliver
quality<<Computers>>computer up to June 2013.we attached the details of specifications as a
reference again for you. Based on this information you are obliged to deliver these items within six
months
<<Sender>>
DATA SOURCES
Sender Receiver Company Computers PO0BOX City
Kena Tola GIC Dell 6501 Ambo
Chala Beka MBC Hp 2121 Gedo
Hawwi Bariso RVU Acer 3236 Finfine
Jitu Chala Yommiyu Toshiba 2158 Adama
Back up your mail merge
Subject
Average

Remark

S/N Name
Grade

Che Phy civic His Bio ICT Math A/Or

Rank

Total
Age

Sex

1 Toltu 19 M 98 69 92 69 90 99 60 88

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 Gadaa International College Ambo Campus
2 Jitu 22 F 96 56 70 69 98 88 88 78
3 Kena 20 F 86 57 98 94 59 84 99 89
4 Sifan 18 F 90 84 51 84 66 47 66 80
5 Leta 23 M 84 69 49 96 67 85 55 90
Min
Max
Task 8:Calculate the following student summery system by using spread sheet and save under
Level IV HNS Time allowed-45 minutes
Project4. Basic System Information Time allowed- 40 minutes
UNIT OF COMPITANCY COVERED
EIS 1120812 Maintain Equipment and Software Inventory and Documentation
Task:1Basic System Information about your Personal computer Component specification and save
under Folder ITSS LEVEL I and Save By System INFO
S/N System parameter System Description
1 Operating System name
2 Operating System Version
3 Operating System Manufacturer
4 System Manufacturer
5 System Model
6 System Type
7 Processor
8 BIOS Version
9 Total Physical Memory
10 Total Hard disk capacity
11 Total Virtual Memory
Project 5. Record client support requests - Time allowed- 45.hr
EIS 1120812 Record Client Support Requirements
Suppose you are working in Ethio life Hospital as IT support service technical today you have
received the following four support request forms (form 1, form 2, form 3 and from 4 departments
of the hospital. In addition you received a call from W/t Frehiwot from reception to fix the mouse
that is not fast enough to work with and Ato Demena came to your work shop and requested you
to provide him a latest Dell Computer
Note: According to the Hospital’s policy, an IT support service technical is expected only to
provide maintenances support and advice to requests
Task 1: Record the detail of all the requests by preparing a request recording list (you need to
record all the details including their current status)
Task 2: Prioritize and escalate the requests considering your working environment and your roles
and responsibilities
Task 3:Record the details of all the requests by preparing a request recording list(you need to
record all the details including their current status)
Task 4: Prioritize and escalate the requests considering your working environment and your roles
and responsibilities
Form 1. Support Request Form

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 Gadaa International College Ambo Campus
Request ID: SRF0045
Department: Special/Emergency Treatment Date Of Request :Xx/X/2012 Time Of
Request:8:00AM
Name Of Client:Dr. Bekele__
Equipment Description: Acer Computer
Problem Description: The Computer system that i am following up patients that need special care is
note responding
FOR IT Support Technician Only
Technical Name:_____________________________________ Response Time_______
Identifies Problem Description:___________________________
_______________________________

Request ID: SRF0045

Department: HRM Department___________Date Of Request :Xx/X/2012 Time Of Request:8:00AM
Name Of Client: W/t Rahma____________________________
Equipment Description: HP LaserJet Printer
Problem Description: My printer stopped printing from my Dell Computer (I want to printer
attendance sheet)
FOR IT Support Technician Only
Technical Name:_____________________________________ Response Time_______
Identifies problem description:___________________________
______________________________

Form 2. Support Request Form

ITSS - I
Last Practical Session
Project One: Connect Hardware peripherals
Based on the above information provided answers the tasks below:
TASK I. Connect all peripheral devices to operate your computer
D. Connect the peripherals provided (Monitor, system unit, keyboard ,Mouse, printer etc)

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 Gadaa International College Ambo Campus
TASK II.Create the Following User Account

S/N Account Name Type Account Password

1 Gadaa Administrator 1234
2 Ambo Administrator 12@12
3 Odaa Limited/Standard 1@hp
TASK III.Creating main folder and sub folder

Create the following folder save the file in Document

Ethiopia

Regiona Federal

Oromi Afar Tigray Dire Addis

Project Two: Install software Application

Task I. A client request you install Microsoft office 2007, But he/ she needs upgrade into
Microsoft office 2010

D. Install Microsoft office 2007

E. Upgrade Microsoft 2007 into 2010

Task II. Install and Antivirus program provided and configure it to scan up data
automatically on weekly bases

Task III. The summery of system requirements

Minimum OS requirement
Minimum Hardware requirement

TASK IV. Performing the following using MS office word

1. Inserting Word art
2. Draw the following Hierarchy and Cycle
3. Save under folder Regional Afar sub folder by Word art

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 Gadaa International College Ambo Campus

Task V. Inserting or Creating Table

 Save the following table under folder Regional Tigray sub folder by Table

Choose insert ………table …….insert…… table….set number of column and row……. Ok

Parts of Hardware
Category
Storage

Process
Output

S/
Input
Item

1 Keyboard 
2 Printer 
3 Hard disk 
4 process 

Storage Device
Primary storage Secondary storage
RAM ROM Magnetic Optical Flash
storage Storage disk
Temporary storage

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 Gadaa International College Ambo Campus

First select your data…………..choose insert……….choose drop cap

C omputer is machine that performs tasks or calculations according to a set of instructions, or

programs. The first fully electronic computers, introduced in the 1940s, were huge machines
that required teams of people to operate. Compared to those early machines, today’s
computer is amazing.

 Divided the above paragraph into three columns with line between and insert
computer picture and put into second column behind of text.
 Save This paragraph Under Oromia by paragraph
I. Create the following Shapes and Equations
 Save this shapes and equations under folder Addis by Shape@Equ

1. H
WELL COME

WFI WFIT
INPUT PROCESS Output

9 x± √ 2
5 x −10
3
+∫ 7+
π
10 x √ 3
2
2 2

1. H20
2. H2SO4
3. AL2(SO4)3
4. 2X2+3Y2+3XY4

BULLETS 1. Software
 Parts Of Computer 1.1. System Software
 Hardware 1.1.1. Win Xp
 Software 1.1.1.1. Win 7
Hardware Parts 2. Application Software
 Input 1.2.1.1. Ms- Office
Output 1.2.1.2. Java
#Processor 1.2.1.3. Antivirus
Ω Storage
 Save the bullets Under Folder Dire Dawa by Bullets.
TASK VI. Calculate the following student summery system by using spread sheet and save under
Oromia.

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 Gadaa International College Ambo Campus
Subject

comment
Grade
Chem

Math

Rank

Total
Civic

A/Or

Aver

Max

Min
ICT
Phy

Bio
His
S/N Name Sex Age
1 Chala M 19 98 69 92 69 90 99 60 88
2 Jitu F 22 96 56 70 69 98 88 88 78
3 Sena F 20 86 57 98 94 59 84 99 89
4 Hawi F 18 90 84 51 84 66 47 66 80
5 Tola M 23 84 69 49 96 67 85 55 90

Task VII. Basic System Information

 Basic System Information about your Personal computer Component specification and save
Desktop by System INFO

S/N System parameter System Description

1 Operating System name
2 Operating System Version
3 Operating System Manufacturer
4 System Manufacturer
5 System Model
6 System Type
7 Processor
8 BIOS Version
9 Total Physical Memory
10 Total Hard disk capacity
11 Total Virtual Memory
12 Volume Serial Number local disk “C”
13 Volume Serial Number local disk” D”
14 Disks of size

Project Three. Record client support Requirement

Suppose you are working in Bako Agricultural Research Centers IT system service technician.
Today you received the following support request forms from department of Centers. Now you
received call from Mr. Tulu to fix the mouse that is not fast enough to work with. (According to
Center policy and IT System support technician is expected only to provide maintenance support
and advice to request).

Form One

Department: Coordinator Date of Request 25/04/2013 Requested ID: BARC 025

Requested Time: 2:30 A.M

Name of Client: Mr. Gabisa Tola

Prepared by: IT Team
13Description: Toshiba Laptop
Equipment
 Gadaa International College Ambo Campus

Form Two

Task 1: Record the details of all the requests by preparing a request recording list (you need to
record all the details including their current status)

Task 2: prioritize and escalate the requests considering your working environment and your roles
and responsibilities.

14 Prepared by: IT Team