Professional Documents
Culture Documents
QCLG Citizens Charter
QCLG Citizens Charter
CITIZEN’S CHARTER
2020 (1st Edition)
QUEZON CITY LOCAL GOVERNMENT
CITIZEN’S CHARTER
2020 (1st Edition)
1
I. Mandate:
Republic Act No. 7160, as amended, and its Implementing Rules and Regulations.
II. Vision:
The Quezon City Government envisions itself to be a model of effective governance and
responsible leadership, working in partnership with the citizenry in building a Quality
Community.
III. Mission:
To provide quality service which will make Quezon City an ideal community where people
live, work and do business in a hospitable, progressive & peaceful environment.
• Provide quality service with integrity and dedication through competent, efficient
and caring employees;
• Promote transparency and accountability in all our transactions in the delivery of
public service;
• Implement simplified and re-engineered processes in lessening unnecessary
documentary requirements;
• Give equal attention to our transacting clients within the City Hall Compound and
at our satellite offices at all times, prior to the opening and closing of official office
hours and even during lunch breaks.
3
LIST OF SERVICES
PAGE
OFFICES/DEPARTMENT
NUMBER
1. Office of the City Mayor 5
2. Office of the City Administrator 7
3. Amoranto Sport Complex 27
4. Business Permit & Licensing Department 30
5. City Accounting Department 39
6. City Assessor’s Office 60
7. City Architect Department 83
8. City Budget Department 89
9. City Civil Registry Department 94
10. City General Services Department 117
11. City Legal Department 151
12. City Planning Development Department 157
13. City Treasurer’s Office 181
14. Barangay Community Relation Department 230
15. Department of Engineering 234
16. Department of Public Order & Safety 255
17. Housing Community Development Resettlement
270
Department
18. Internal Audit Service 305
19. Liquor Licensing Regulatory Board 313
20. Market Development & Administration Department 320
21. Novaliches District Hospital 341
22. Parks Development Administration Department 388
23. People’s Law Enforcement Board 394
24. Person with Disability Affairs Office 400
25. Procurement Department 404
26. Public Employment Service Office 413
27. Quezon City General Hospital 416
28. Quezon City Public Library 596
29. Quezon City Tourism Department 608
30. Quezon City Veterinary Department 613
31. Quezon City Disaster Risk Reduction Management Office 624
32. Quezon City Health Department 627
33. Scholarship Youth Development Program 658
34. Social Service Development Department 687
35. Task Force Control and Prevention and Removal of All
771
Illegal Structures and Squatting
36. Public Affairs Information Service Department 774
37. Office for Senior Citizen Affairs 778
38. Task Force on Solid Waste Management 782
4
OFFICE OF THE CITY MAYOR
For purposes A to F:
• Barangay of the resident-client
• Barangay Clearance
• PNP
• Police Clearance • Office of the City Prosecutor
• Fiscal Clearance
• Barangay of the resident-client
• PNP
For purpose G only:
• Office of the City Prosecutor
• Barangay Clearance • Metropolitan Trial Court
• Regional Trial Court
• Police Clearance
• NBI
• Fiscal Clearance
• MTC Clearance
• RTC Clearance
• NBI Clearance
5
2. Pay fee at the 2.1. Issue Order P 50.00 10 minutes Designated
City Treasurer’s of Payment if Staff
Office (Ground documents are Taxpayer’s
Floor). complete. Lounge
City
Treasurer’s
Office
3. Return to 3.1. Release the None 5 minutes Designated
Mayor’s Office Clearance/Certific Staff
for release of ate upon Administrative
Clearance/Certifi presentation of Division
cate. Official Receipt. Office of the
City Mayor
TOTAL P 50.00 30 minutes
6
OFFICE OF THE CITY ADMINISTRATOR
External Services
7
Division for final
review of
document
classification.
1.2. Reviews None 10 minutes Chief
document Administrative
classification. Officer/Acting
Routes Head
document/s to Administrative
concerned Division
Assistant City
Administrator,
OCA Division or
assigned staff.
1.3. Conducts None 5 days Assistant City
Complete Staff Administrator for
Work thru Fiscal Affairs
review, and/or
evaluation and Assistant City
analysis; Administrator for
inspection; data General Affairs
gathering; and/or
recommendation Assistant City
of proper action; Administrator for
preparation of Operations
necessary and/or
documents to Heads of OCA
grant request or Division –
implement given Administrative
instructions. Division; Fiscal
Gives evaluation Management
report and/or Division;
draft action Management
documents to the and
Assistant City Organization
Administrator/s Division;
or to the City Operations,
Administrator for Coordination
final and Monitoring
consideration/ Division;
approval/ Technical
signature. Division
And/or
Assigned Staff
8
entity/ies,
concerned
NGAs/LGUs.
7 days*
Total: 20 minutes
Note: * Subject to time availability of the signatory due to scheduled/emergency meeting/s
and/or immediate notice by the City Mayor.
9
checks Fiscal
completeness Management
of submitted Division
financial
documents.
1.3. Final None 5 minutes Chief
review/initials Administrative
financial Officer/Acting
documents Head
prior to Fiscal
signing of the Management
Assistant City Division
Administrator
for Fiscal
Affairs and/or
the City
Administrator.
1.4. Initials None 30 minutes* Assistant City
financial Administrator for
documents. Fiscal Affairs
1.5. Signs financial None 30 minutes* City
documents Administrator
(payrolls and
disbursement Assistant City
vouchers on Administrator for
salaries and
allowances).
1.6. Signs financial None 30 minutes* City
documents Administrator
(disbursement
vouchers and
checks).
1.7. Releases None 5 minutes Assigned Staff
signed Fiscal
documents to Management
Administrative Division
Division.
2. Follow-up. 2.1. Informs None 1 minute Assigned Staff
requesting Fiscal
party on Management
status of Division or
financial Administrative
document. Division
1 hour
Total 51 minutes*
Note: * Subject to time availability of the signatories due to scheduled/emergency meeting/s
and/or immediate notice by the City Mayor.
Qualified for multi-stage processing
10
Release of approved funds in the implementation of various activities under the program.
11
1.2. Conducts 5 days Assigned Staff
Complete Fiscal
Staff Work Management
Division
- Coordination
with concerned
City Councilor,
city
department/offi
ce
- Inspection
- Attend Product
Demo and
Procurement
Activities
- Check project
status, PPMP
inclusion
Others
(Distribution
List)
Request for
inspection, if
needed
1.3. Prepares None 30 minutes Assigned staff
appropriate
Fiscal
financial
Management
documents
Division
12
Fiscal
Management
Division
5 days
Total 1 hour
21 minutes*
Note: * Subject to time availability of the signatory due to prior meeting/s scheduled and/or due
to immediate notice by the City Mayor.
Qualified for multi-stage processing.
Monitors and processes payment on usage of electronic fleet cards for fuel, lubes and
other services consumed by city government-issued vehicles and/or equipment.
13
document/s Organization
prior to Division
submission
to/signature of
the City
Administrator
1.4. Approves/sign None 30 minutes * City
s document/s Administrator
1.5. Encodes data None 15 days Assigned Staff
on Management
consumption. and
Monitors Organization
process flow Division
of documents
for payment by
authorized
signatories
until posting of
bank check
payment.
16 days
Total 41 minutes*
Note: * Subject to time availability of the signatory due to prior meetings scheduled and/or due
to immediate notice by the City Mayor.
Qualified for multi-stage processing.
14
on and
Monitoring
Division.
1.2. Checks None 1 day Assigned Staff
completen Operations,
ess of Coordination
document and Monitoring
s. Division
Prepares
and
submits
necessary
financial
and
supporting
document
s for
processin
g of
payment.
1.3. Final None 10 minutes Special
review/initi Operations
als/signs Officer V/Acting
necessary Head
financial Operations,
and Coordination
supporting and Monitoring
document/ Division
s prior to
submissio
n to the
City
Administr
ator.
1.4. Approves/ None 30 minutes* City
signs Administrator
document
s.
1.5. Encodes None 15 days Assigned Staff
data on Operations,
consumpti Coordination
on. and Monitoring
Monitors Division
process
flow of
document
s for
payment
by
authorized
signatorie
s until
signing of
15
bank
check.
Total 16 days*
41 minutes
Note: * Subject to time availability of the signatory due to prior meeting/s scheduled and/or due
to immediate notice by the City Mayor.
Qualified for multi-stage processing.
• Letter
• Project/Program Description
16
1.2. Coordinates 5 days Assigned Staff
with Operations,
requesting Coordination
party on and Monitoring
their Division
logistics.
Prepares
and submits
report and
drafts of
proper
action
documents
on
resources/l
ogistics
needed, if
warranted.
1.3. Reviews None 1 day Special
evaluation Operations
report and Officer V/Acting
appropriate Head
action Operations,
document/s Coordination
. and Monitoring
Recommen Division
ds final
action to
the City
Administrat
or.
1.4. Approves/si None 1 day * City
gns final Administrator
revised
action
document/s
1.5. Releases None 5 minutes Assigned Staff
action Administrative
document/s Division
, if
warranted.
7 days
Total 10 minutes
Note: * Subject to time availability of the signatory due to prior meetings scheduled and/or due
to immediate notice by the City Mayor.
Assist in the final review of request for reconsideration on applications for Locational
Clearance.
17
Office or Division: Technical Division, Assistant City Administrator for Operations
Classification: Complex, Highly Technical
Type of G2C (Government to Citizen)
Transaction: G2G (Government to Government)
G2B (Government to Business)
Who may avail: • Private entities
• Local Government Units
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Indorsement/Transmittal with City Planning and Development Department
Evaluation Report
18
Internal Services
• Letter-request of official/employee
• Endorsement/Indorsement of
concerned department/office head
• Approved Application for Leave with • Human Resources Management
corresponding computation Department
• Other supporting documents as
warranted.
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID TIME
1. Submit 1.1. Receives None 5 minutes Assigned Staff
document/s to and Administrative
the Receiving encodes Division
Area. document/s
in the
Document
Tracking
System.
Routes
document/s
to the Fiscal
Manageme
nt Division.
1.2. Conducts None 30 minutes Assigned Staff
Complete Fiscal
Staff Work. Management
Evaluates Division
request and
checks
supporting
docs.
Interviews
requesting
party, if
necessary.
1.3. Prepares None 30 minutes Assigned Staff
transmittal Fiscal
documents Management
for approval Division
of the City
19
Administrat
or.
1.4. Reviews, None 10 minutes Chief
initial Administrative
transmittal Officer/Acting
document/s. Head
Fiscal
Management
Division
1.5. Approves/si None 1 day * City
gns Administrator
document/s.
1.6. Releases None 5 minutes Releasing
signed Officer/
documents. Assigned Staff
Administrative
Division
2. Follow-up. 2.1. Informs the None 1 minute Assigned Staff
requesting Administrative
party on Division
status of
documents
1 day
Total 1 hour
21 minutes*
Note: *Subject to time availability of the signatory due to scheduled/emergency meeting/s and/or
immediate notice by the City Mayor.
20
1. Concerned City 1.1. Receives None 5 minutes Assigned Staff
Department/Offic and Administrative
e submits encodes Division
proposal for documents
rationalization/re in the
organization. Document
Tracking
System for
Reference/
Control
Number.
Routes to
the
Assistant
City
Administrat
or for
General
Affairs and
Manageme
nt and
Organizatio
n Division.
1.2. Conducts 15 days Assigned Staff
Complete Management
Staff Work and
to Organization
determine Division
feasibility of Assistant City
the Administrator for
Department General Affairs
or Office to
be
rationalized
/reorganize
d.
Coordinate
s with
HRMD
and/or CSC
for other
necessary
data.
Submits
report and
drafts of
necessary
action
documents
to the City
Administrat
or.
1.3. Approves/si 2 days* City
gns final Administrator
revised
21
action
document/s
.
1.4. Releases 5 minutes Records Officer/
signed Releasing Staff
document/s Administrative
. Division
17 days*
Total 10 minutes
Note: * Subject to time availability of the signatory due to prior meeting/s scheduled and/or due
to immediate notice by the City Mayor.
22
4. Increase on fuel limit and closure
of fleet card: letter request, original
fleet card
End-user
23
1.4. Approves/sign None 1 day * City
s action Administrator
document/s.
1.5. Release of None 1 minute Assigned Staff
signed action Management
document/s if and
warranted. Organization
Division
Or
Assigned
Staff/Releasing
Officer
Administrative
Division
1.6. Coordinates None 10 days Assigned Staff
with service Management
provider on and
issuance and Organization
delivery of new Division
fleet card.
2. Release of 2.1. Secures Order None 1 minute Assigned Staff
fleet card. of Payment or Chief
prior to release Administrative
of fleet card. Officer
Management
and
Organization
Division
2.2. Pays at the Damaged 15 minutes Assigned Staff
City Fleet Card City Treasurer’s
Treasurer’s = P250.00 Office
Office. Returns
to the Office of
the City Lost Fleet
Administrator Card =
and presents P400.00
Official
Receipt.
2.3. Release new None 1 minute Assigned Staff
fleet card. Management
and
Organization
Division
Total P400.00 14 days
P250.00 23 minutes*
Note: * Subject to time availability of the signatory due to prior meeting/s scheduled and/or due
to immediate notice by the City Mayor.
24
Evaluates requests on applications for installation of telephone lines, water and electricity
connections.
• Letter-request • End-user
• Application Form • Utility Concessionaires (Meralco, PLDT,
Maynilad, Manila Water)
25
document/s. Operations,
Recommends Coordination
final action to and Monitoring
the City Division
Administrator.
1.4. Approves/signs None 1 day * City
action Administrator
document/s
1.5. Release of None 5 minutes Assigned Staff
document/s as Administrative
warranted. Division
7 days
Total 10 minutes*
Note: * Subject to time availability of the signatory due to prior meeting/s scheduled and/or due
to immediate notice by the City Mayor.
26
AMORANTO SPORTS COMPLEX
27
2. Phone-in 2.1. Pencil Lawn P25. P40. 5 minutes Assigned Staff
Reservat booking is Tenni 00/h 00/h
ion made for s r. r.
use of a Court
particular (per
venue on a player
particular )
date and Karat P50 P80
time. e and 0.00 0.00
Taek /hr. /hr.
wond
o
(insid
e the
Multi-
purpo
se
hall
w/
aircon
)
Karat P20 P25
e and 0.00 0.00
Taek /hr. /hr.
wond
o
(insid
e the
stadiu
m)
Swim P5.0 P10.
ming 0/hr. 00/h
Pool r.
(regul
ar
use)
Swim P1,5 P2,0
ming 00.0 00.0
Pool 0/hr. 0/hr.
(if,
rente
d)
Boxin P20 P25
g 0.00 0.00
area /hr. /hr.
Ches P20 P35
s 0.00 0.00
venue /hr. /hr.
cente
r
Oval P30 P60
Track 0.00 0.00
and /hr. /hr.
Field
(for
sports
fest)
28
Oval P1,2 P1,5
Track 00.0 00.0
and 0/hr. 0/hr.
Field
(for
religio
us
and
other
event
s)
Weig P25. P35.
ht 00/h 00/h
lifting r. r.
and
bodyb
uildin
g
venue
(per
perso
n)
TOTAL 5 minutes
29
BUSINESS PERMITS & LICENSING DEPARTMENT
External Services
All transactions pertaining to new Business Permits, during the writing of this Citizen's Charter,
are located at Civic Building F, Quezon City Hall Compound.
Business Permit & Licensing Department
Office or Division
Business Permit Division
Classification External Service
Type of Transaction Application for New Business Permit
Taxpayers who intend to set up a business in Quezon
Who may Avail
City
Checklist of Requirements Where to Secure
30
Submits the required When all required None Varies Concierge
documents for documents are depending on
Business One-Stop submitted, the the
Shop (BOSS) application is evaluations of
Evaluation coursed through ancillary
ancillary clearances clearances.
in the BOSS.
The department
releases the permit
via client’s choice
mode of claim.
All transactions pertaining to the Renewal of Business Permits, during the writing of this Citizen's
Charter, are located at Civic Building F, Quezon City Hall Compound.
31
Office or Division BPLD Permit Division
Classification External Service
Type of Transaction Application for Renewal of Business Permits
Anyone who wishes to set up a business in Quezon
Who may Avail
City
Checklist of Requirements Where to Secure
32
Not all business information stays accurate for its entire existence. Some change addresses,
while some change their business activity. In which chase, clients are responsible to apply
corresponding amendments to their Business Permits accordingly.
All transactions pertaining to Amending their Business Permits, during the writing of this Citizen's
Charter, are located at Civic Building F, Quezon City Hall Compound.
Office or Division BPLD Permit Division
Classification External Service
Type of Transaction Amendment of Business Permit
Who may Avail Anyone who wishes to set up a business in Quezon City
Checklist of Requirements Where to Secure
b) If there is a record
of non-compliance,
the taxpayer is
advised to comply
with ancillary
clearances before
proceeding with the
amendment of the
Business Permit.
33
Pays Amendment fee CTO receives CTO Cashier
payment
Claims permit via The department will None for Approximately BPLD E-
Pick-up or Courier notify the business personal 30 minutes if Response
Service of Choice about the availability pick-up pick-up Team
of their permit and
details on how to pick Varies Time varies if
them up either depending via courier
personally or via their on the services
choice of courier courier
service. service
The department
releases the permit
via client’s choice
mode of claim.
34
As a COVID-19 safety precaution, all taxpayers must book an appointment at
https://qcbpldbusinesspermitapplication.setmore.com/ to begin transactions with the
department.
Office or Division BPLD Permit Division
Classification External Service
Type of Transaction Amendment of Business Permit
Promoter, Events Organizer, or any individual entity
Who may Avail
intending to hold special events in the city
Checklist of Requirements Where to Secure
35
Business Occupational Permits Division
The Occupational Permits Division is located at the 2nd Floor Civic Building A, Quezon City Hall
Compound. This division Issues Occupational Permits to all private company employees.
36
Pays the CTO is co-located Occupational
Fees ₱75.00
Occupational Permit with the Occupational
or
Fee Permits Division Cashier Co-
₱ 150.00 located at
and Occupational
Permit Section
Photo Fees-
₱ 20.00
37
At the appointed date Records section
and time, client evaluates and verifies
proceeds to records if Business Permit was
section already issued.
Records
Section,
None
When permit is Receiving
verified, the section Personnel
issues payment order
to be paid at CTO.
38
CITY ACCOUNTING DEPARTMENT
External Services
Originating Office
Originating Office
FEES
AGENCY TO PROCESSING PERSON
CLIENT STEPS
ACTION BE TIME RESPONSIBLE
PAID
– Receives,
records and
City Budget FMCD
designates
Department RECEIVING
accounting
Transmittal of Clerk / Office
no. for all
Payroll, DTR, None Aide
incoming
Accomplishment
payroll / DV
Report and other
– Forwards
attachments
Payroll / DV
to respective
pre – audit
team in – 1 day
charge
39
– Examiner FMCD
checks the PRE – AUDIT
payroll / TEAM Eleven
Disburseme None (11) Pre- Audit
nt Voucher if Teams (Fiscal
supporting Examiners,
documents Audit Analysts
are complete and Office
and valid Aides)
– Write
carded and
close the
amount
involved
– Verify FMCD FUND
checks CONTROL
charging of SECTION
Account None (Fiscal
– Obligates Examiner, Audit
fund Analyst)
– Encoding /
Initial
– Checks &
Reviews
FMCD Assistant
completenes
Division Head
s of None
supporting
documents
and charging
of accounts
/Initial payroll
/ DV
FMCD Division
Final Review Head
None
/ Initial 1 day
payroll / DV
ASSISTANT
Signed Box CITY
None
A ACCOUNTANT
40
Send request via E- Check None Fiscal
mail Database Examiners,
records vs.
requesting Audit Analysts,
account:
agency/pers Office Aides
accountingdepart onnel for
ment@ veracity of
information
Quezoncity.gov.ph
(ATTN: FMCD)
for Certification of
Last Salary; 1 day
Certification of
Availability of Funds
Affix CITY
Signature None
ACCOUNTANT
TOTAL: None 3 days
END OF TRANSACTION
41
FEES
AGENCY TO PROCESSING PERSON
CLIENT STEPS
ACTION BE TIME RESPONSIBLE
PAID
– Attached
checklist, Initial
evaluation of
City Budget Department completeness of
Transmittal of Bidding documents
– Receives, FMCD
Documents from BAC
records and RECEIVING
Goods / BAC None
designates Receiving /
Infrastructure
accounting no. Office Aide
for all incoming
DVs
– Forward DVs
to respective pre
– audit team in –
charge
– Examiner
checks the
1 day FMCD
Disbursement
PRE – AUDIT
Voucher if
TEAM (Fiscal
supporting
Examiners,
documents are
Audit Analyst
complete and None and Office
valid
Aides)
– Checks
computation of
taxes
– Writes carded
and close the
amount involved.
Initials
– Checks FMCD FUND
charging of CONTROL
Account SECTION
– Obligates fund None (Fiscal
/Encodes Examiner,
– Initials Audit Analyst)
– Checks &
Reviews
FMCD
completeness of
Assistant
supporting None Division Head
documents and
charging of
account /Initials
FMCD Division
Head
Final Review / None
Initial
1 day
CITY
ACCOUNTANT
Signs Box A None
42
/ Assistant City
Accountant
END OF TRANSACTION
43
CHECKLIST REQUIREMENTS WHERE TO SECURE
Disbursement Vouchers, Sales Invoice, Originating Office / Individual
Purchase Order, Delivery Receipt,
Request Letter for release of 10%
Retention and Certification of Good
Condition and Quality of items delivered.
FEES
AGENCY TO PROCESSING PERSON
CLIENT STEPS
ACTION BE TIME RESPONSIBLE
PAID
Forwards to the
Financial Account
Fiscal
and Analysis
Management
Division (FAAD)
and Control
the Disbursement
None 4 hours Division (FMCD)
Voucher (DV) for
verification of the
account being
claimed / refunded
Verifies if the
account being
claimed / refunded
is recorded as
withheld and is still
available for refund
by indicating on Financial
the Disbursement Account and
Voucher claim the None 4 hours
Analysis Division
Journal Entry (FAAD)
Voucher (JEV)
number, Treasury
Voucher (TV)
number and the
Subsidiary Ledger
(SL) code of the
said account.
44
The Disbursement Financial
Voucher (DV) will Account and
None 15 mins.
be initialed by the Analysis Division
FAAD division (FAAD) Head
Head
Forwards the
Disbursement
Financial
Voucher claim on
Account and
the account
Analysis Division
withheld to the
(FAAD)
FMCD receiving
personnel
section for audit
and processing.
Disbursement Fiscal
Voucher undergo Management
processing / audit 4 hours and Control
None Division (FMCD)
Disbursement
Voucher for refund
City Accountant
signed by the City
Accountant or None 4 hours
Asst. City
Accountant Asst. City
depending on the Accountant
amount of refund
20 hours and
TOTAL: None
30 mins
END OF TRANSACTION
45
4. CERTIFICATION OF OUTSTANDING CASH ADVANCE BALANCE
Prepares
Certification None 4 hours Head -
Financial
Account and
Analysis
Initials Division
Certification (FAAD)
46
Certification City
signed by the Accountant
None 4 hours
City Accountant
or Asst. City
Accountant Asst. City
Accountant
Releases
Certification of
NO
Receives Certification Unliquidated City
of NO Unliquidated CA Cash Advance / Accounting
Cash Advance None 4 hours
/ CA Balance thru Admin / FAAD
email Balances to the
applicant
TOTAL: None 16 hours
END OF TRANSACTION
Report on the official / personnel Cash Advances which were duly liquidated and
for transmittal / submission to the Commission on Audit (COA).
City Accounting Department : Financial Account and Analysis
Office/Division
Division
Classification Simple
Type of
Government to Government (G2G)
Transaction
Who may avail Officers / Personnel who have Cash Advance liquidation
CHECKLIST REQUIREMENTS WHERE TO SECURE
Fully processed Audited Originating Office / Individual
Disbursement Vouchers for
Liquidation with complete supporting
documents
FEES
AGENCY TO PROCESSING PERSON
CLIENT STEPS
ACTION BE TIME RESPONSIBLE
PAID
47
Management and notation of the (FMCD)
Control Division supporting
documents
(FMCD)
attachment
8 hours
Forwards to the
Financial
Account and Fiscal
Analysis None Management
Division (FAAD) and Control
the Liquidation Division
Report with
supporting (FMCD)
documents
attached
Receives the
Liquidation
None
Report (LR) and
indicate on the
LR its LR No.
Financial
4 hours Accounts and
Analysis Division
Releases copy (FAAD)
of the received
None
Liquidation
Report (LR) with
LR No. to the
client
6. ABSTRACT OF REVENUE
The Division performs abstracting of all receipts and revenues, consolidating them
into proper account classification and prepares monthly report of actual receipts
and revenues accruing to the city and money collected for the account of other
agencies / entities.
City Accounting Department : Revenue Abstract and
Office/Division
Statistics Division
Classification Simple
48
Type of
Government to Citizen (G2C)
Transaction
Taxpaying Public and other private personnel with Tax
Who may avail payment-related concerns and needs to be addressed with
prompt.
CHECKLIST REQUIREMENTS WHERE TO SECURE
For verification of documents such as if Client must bring original documents to
Payments previously made have been be verified.
entered and/or registered in the
Collection Registry Database with the
correct O.R. No., Date of payment, and in
some cases, the Name of the taxpayer,
the person with concern shall bring with
him Original copy of Official Receipt as
proof of payment. An Affidavit of Loss
shall be presented together with the
photocopy of the O.R. in case the original
receipt is lost, misplaced or destroyed by
the acts of God.
FEES
AGENCY TO PROCESSING PERSON
CLIENT STEPS
ACTION BE TIME RESPONSIBLE
PAID
49
Put name & sign in Have the client
the Logbook to signed in the Authorized
verification
indicate that the transaction None 30 seconds RASD
transaction is logbook for future personnel
completed references.
12 mins. and
TOTAL: None
30 seconds
END OF TRANSACTION
The Division keep records of all accounts and financial records of all the
barangays in the City. Maintain books of accounts to enable those concerned
to ascertain the assets, the liabilities, the government equity, the income and
the expenditures of the barangay unit as of a given time.
50
FEES
AGENCY TO PROCESSING PERSON
CLIENT STEPS
ACTION BE TIME RESPONSIBLE
PAID
Bookkeepers
receives and
check the
A. DSCA accuracy of the
reports submitted. None
3 days
1. Abstract
(Daily Statement of DSCAF
Collections & 2. Prepares None 1 day
Journal Voucher Bookkeepers
Accountable Forms)
Present DSCAF (JV)
with Deposit Slip 1 day
Reviews and
Asst. and Chief of
Initial JV’s None BASD
Approves and
signs JV’s
City Accountant
1.The receiving
clerk receives and
check the
B. Submission of accuracy of the Receiving clerk
Paid Disbursement reports submitted
None 3 days
Voucher then have it
receive by the
bookkeeper
Present None
2. Journalize Bgy.
Reportorials, with 3 days Bookkeepers
Transactions
PBC (Punong Bgy.
Cert.) and complete
documentations
3. Prepares None
transmittal of 2 days
vouchers to
Commission on Encoder
Audit (COA)
1. Prepares
Journal Vouchers
(JV’s) for IRA,
RPT’s, CTC and
other adjustments
None
2. Prepares Bank
Reconciliation
3 days Bookkeepers
51
3. Checks and None
print financial
C. Preparation of Asst. & Division
statement
Financial Head - BASD
Statements
City Accountant
1 day
4. Reviews and
Initials Financial None
Statement
Staff of the
Division
5. Approves and
signs financial 1 day
statements
Transmit
Financial
Statements to
COA, Brgy. Or
other requesting
local offices
Receives said
proposed Annual
None 1 day Receiving Clerk
Budget
1. Checks and
D. ANNUAL verify the actual None 1 day Asst. & Division
BUDGET RPTS realized for Head - BASD
next preceding
for Approval years
City Accountant
None 1 day
2. Approves and
sign Annual
Budget
52
E.
SUPPLEMENTAL
BUDGET
City Accountant
None 1 day
3. Approves and
signs Statements
of Surplus
Staff in charge
None 1 day
4. Release
Statement of
Surplus
Approves and
signs Proposed
Supplemental
Budget
53
Draft answer to None 3 days Division Head
the request
Approves letter
None 1 day City Accountant
request
33 days and
TOTAL: None
10mins.
END OF TRANSACTION
54
(Scanned copy)
Received and
released on
the same day
Verify None
Withholding
taxes and TIN.
City Accounting
Signature None Department
Head
Release of
certificate/s via
Receive via E-mail
E-mail account
the scanned copy of Depends on
of client
BIR form 2306 / personnel
(requesting
2307 & City Tax None assigned
party) / Log out
Certification
transaction via
record book
TOTAL: None 1 day
END OF TRANSACTION
55
SCANNED COPY Certificates will be sent to the E-mail
account of the client (requesting party)
(OPTIONAL)
Verify mandatory
deductions/
contributions and
None
Membership
Identification No.
(MIN)
Prepare
None Received and Assigned
Certification
released on the Personnel
Print certification same day
of mandatory
deductions /
None
contributions or
other requested
certification/s
PBRD Head
Signature
None City Accounting
Department
Head
Release of
Receive via E-mail the certificate/s via Depends on
scanned copy of the E-mail account of personnel
Certification Mandatory client (requesting None assigned
Deductions / other party) / Log out
requested certification/s transaction via
record book
56
END OF TRANSACTION
57
treasurer’s Office None Administrative
Quezon City for Assistant I
rectification/
cancellation/
replacement
Verify
transactions from
the systems file, Administrative
assign Officer IV
accountant’s 1 day
advice no. and None
encode the
necessary details Administrative
(check no. and Assistant I
date)
Prepare
Accountant’s
Advice in four (4)
copies on the
form specified by Administrative
the Commission Officer IV
on Audit and the
corresponding
transmittal, also
in four (4) copies,
both addressed
to the Manager,
Land Bank of the None 1 day
Philippines,
Quezon City Hall
Branch, for
signature of the
officially
designated
Bookkeeper.
Administrative
Accountant’s Assistant I
Representative
to the Land Bank
of the Philippines
Quezon City Hall
Branch and; the
City Accountant.
Record
transactions on
respective
logbooks. Each
fund account has
separate
logbook. Note
the Accountant’s
Advice no. At the None 1 day Accountant's
back of check Representative
and at the foot of
the original copy
of disbursement
voucher.
After the advice
and transmittal
58
are signed,
segregate copies
for the following:
Original copy for
the Land Bank of
the Philippines, Accountant's
Quezon City Hall Representative
Branch; None 1 day
Duplicate copy
for the City
Auditor, Quezon
City and 4th copy
for Accounting
file.
Deliver the
transmitted
transactions with
Accountant’s
Advice issued to
Cash Division,
City Treasurer’s
Office, Quezon
City and the
original copy of
Accountant’s
Advice with
transmittal to the
Land Bank of the
Philippines. Copy 1 day Accountant's
None
for the City Representative
Auditor is
attached to the
original copy of
the disbursement
voucher. A
summary of
Accountant’s
Advice issued is
submitted as
monthly report
also to the Office
of the City
Auditor, Quezon
City.
END OF TRANSACTION
59
CITY ASSESSOR’S OFFICE
External Services
Tax Declaration is a document that reflects the value of real property (Land,
Building/Improvement or Machinery) for purposes of Real Property Tax, assessed against the
owner/taxable person or entity, as authorized under the Local Government Code (RA 7160),
implemented through City Ordinance No. SP-91, S-1993, as amended, or The Quezon City
Revenue Code of 1993 and subsequent Ordinances.
The Owner’s Copy of a tax declaration is issued upon registration of transfer of ownership of
real property from the previous owner to a new owner, or upon declaration of new building or
improvement and machinery. Under existing laws, it is the duty of all persons acquiring
property to declare the same with the City Assessor’s Office within a period of sixty (60)
days from the issuance of its Transfer Certificate of Title (TCT) or Condominium
Certificate of Title (CCT).
Tax Declaration can also be issued for other transactions such as:
(i) Segregation/Consolidation
(ii) New Assessments
(iii) Reassessments/Reclassifications
(iv) Revision of values (per existing Ordinances)
(v) Correction of Entry/ies
(vi) Annotations, etc. as maybe necessary
SEC. 208 of the Local Government Code otherwise known as Republic Act 7160– Notification
of Real Property Ownership – Any person who shall transfer real property ownership to another
shall notify the provincial, city or municipal assessor concerned within sixty (60) days from the
date of such transfer. The notification shall include the mode of transfer, the description of
property alienated and the name and address of the transferee. In compliance, updated copy of
Tax Declaration is issued for taxation purposes, upon transfer of ownership of a particular real
property from previous owner to a new owner, based on Land Title and other Legal documents
submitted, certifying ownership over a property, whether land, building and machinery. Transfer
of ownership can also be done as a result of subdivision or consolidation of a property, based
similarly on legal documents submitted.
60
Transfer Certificate of Title/Condominium Register of Deeds
Certificate of Title (Present original or
authenticated copy from Registry of Deeds)
Certified true copy of previous Transfer
Certificate of Title/Condominium Certificate of
Title
Deed of Conveyance (Secretary Certificate is Property Owner
required, if seller is a corporation)
__Deed of Sale/Donation
__Deed of Exchange
__Extrajudicial settlement of estate
__Affidavit of Self Adjudication (sole heir)
__Deed of Conditional Sale
__Others (Specify) ____________
Note: In case the foregoing documents are no
longer available, please submit:
o LRA Certification
o Notarized Affidavit of Loss
Copy of latest tax declaration City Assessor’s Office
Transfer tax receipt (original or certified copy City Treasurer’s Office
from CTO & photo copy)
Seller’s Business Tax Receipt/Business Permit
(original & photo copy)
Current Realty Tax Clearance (present original
and/or photocopy of latest year full payment)
Electronic-Certificate Authorizing Registration Bureau of Internal Revenue
(eCAR), duplicate or photocopy(AO 186, s-
2007)
A penalty of P2,000.00 per title (if necessary) City Treasurer’s Office
imposed for late declaration filed sixty (60) days
after the issuance of Transfer Certificate of Title
from the Registry of Deeds (Ordinance No.2361,
Series of 2014).
To show proof of release, submit
Acknowledgement Slip or Certification of
Release from RD.
FEES
TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS RESPONSIBLE
BE TIME
PAID
1.0 Submit properly 1.0 Receives properly None 30 mins Evaluation &
filled-out application accomplished Form (Transmitted Receiving
FORM 101(QCG- 1.1 Checks and turned over Staff
CAO-QP/SOI-B01- validates submitted by batch (Windows
v03) inclusive of all documents, assign 10am-12nn- 4&5)
documents required transaction control/ 3pm &5pm)
61
claim no. and
issues claim stub;
1.2 Prepares
transmittal listing to
Station 1
2.0 2.0 Receives, checks & None 2days or Station 1 in-
evaluates more charge–
-EDP - Record depending on Electronic
Validation lot area and Data
-ARMD - Confirmation number of Processing
of TD parcels Division,
-TMD - PIN validation Assessment
2.1PAD-Prepares Records
manual FAAS, Management
recommends Division, Tax
inspection Mapping
2.2Record/control/track Division and
2.3 Transmits to Stn 2 Property
Appraisal
Division)
Verifiers &
Evaluators
3.0 3.0 Validate/verify None 30 mins Station 2
property record; EDP Division
Check RPT Verifier and
payment& Data Encoder
3.1 Encode FAAS
3.2 Print FAAS
3.4 Track & Transmit
4.0 4.0 Review & Verify None 30 mins Station 3
encoded FAAS Property
4.1 Recommend Appraisal
editing (if Division
necessary) Property
4.2 Route for Approval Appraisers
4.3 Record & Track
transaction
4.4 Transmit
5.0 5.0 Review & submit None 30 mins Station 4
FAAS Electronic
5.1 Assign TDN; Data
5.2 Encode annotation Processing
5.3 Print/ generate Division-
NOA/TD Data
5.4Track and Transmit Encoders
6.0 None 15 minutes Station 5
6.0 Final review and Assistant City
Pre-Approval Assessor for
6.1 Counter-sign on Operation
NOA/TD
6.2 Track and Transmit
62
Releasing
Clerk
(Window 6)
TOTAL: 5 days
Note: Processing Period: 5 or more days depending on the number of parcels/real
property units (RPUs) involved and the complexity of
Transaction/s involved
Note: Owner’s copy of Tax Declaration unclaimed within 5 days shall be forwarded to the
Record’s Section for mailing (within5 days).
63
__Affidavit of Self Adjudication (sole heir)
__Deed of Conditional Sale
__Others (Specify) ____________
Note: In case the foregoing documents are
no longer available, please submit:
o LRA Certification
o Notarized Affidavit of Loss
Copy of latest tax declaration City Assessor’s Office
Transfer tax receipt (original or certified copy City Treasurer’s Office
from CTO & photo copy)1/
Seller’s Business Tax Receipt/Business
Permit (original & photo copy)
Current Realty Tax Clearance (present
original and/or photocopy of latest year full
payment)
Electronic-Certificate Authorizing Bureau of Internal Revenue
Registration (eCAR), duplicate or
photocopy(AO 186, s-2007)1/
A penalty of P2,000.00 per title (if necessary) City Treasurer’s Office
imposed for late declaration filed sixty (60)
days after the issuance of Transfer Certificate
of Title from the Registry of Deeds (Ordinance
No.2361, Series of 2014).1/
To show proof of release, submit
Acknowledgement Slip or Certification of
Release from RD.
FEES PERSON
PROCESSING
CLIENT STEPS AGENCY ACTIONS TO BE RESPONSIBLE
TIME
PAID
1.0 Submit properly 1.0 Receives None 30 mins Evaluation &
filled-out application properly (Transmitted Receiving
FORM 102(QCG- accomplished turned over Staff
CAO-QP/SOI-B02- Form by batch (Windows
v03) inclusive of all 1.1 Checks and 10am-12nn- 4 & 5)
documents required validates 3pm &5pm)
submitted
documents, assign
transaction control/
claim no. and
issues claim stub;
1.2 Prepares
transmittal listing
to Station 1
2.0 2.0 Prints property None 2 days or Station 1 –
record and latest more OSS
tax map depending on Electronic
2.1 Researches and lot area and Data
checks parcel number of Processing
configuration/platti parcels Division,
ng
Assessment
64
2.2 Conducts ocular Management
inspection (if Division, Tax
necessary) Mapping
2.3 Validates, Division and
checks & Property
approves for Appraisal
computerized
Division)
platting
Verifier,
2.4 Prepares FAAS
(Assign respective Evaluator
PIN; Prepare
computation and
final completion of
manual FAAS)
2.5 Prepares
transmittal listing
to Station 2
3.0 3.0 Validate/verify None 30 mins Station 2
property record; EDP Division
Check payment Verifier and
3.1 Encode FAAS Data Encoder
3.2 Print FAAS
3.4 Track & Transmit
4.0 4.0 Review & Verify None 30 mins Station 3
encoded FAAS Property
4.1Recommend Appraisal
editing (if Division
necessary) Property
4.2 Route for Appraiser
Approval
4.3 Record & Track
transaction
4.4 Transmit
5.0 5.0 Review & submit None 30 mins Station 4
FAAS Electronic
5.1 Assign TDN Data
5.2 Print/ generate Processing
NOA/TD Division
5.3 Encode Data
annotations
Encoders
5.4 Track and
Transmit
6.0 None 15 minutes Station 5
6.0 Final review and
Assistant City
Pre-Approval
6.1 Counter-sign on Assessor for
NOA/TD Operation
6.2 Track and
Transmit
7.0 7.0 Approval, None 30 minutes Station 6
Posting and City Assessor
Sorting of TD for
release
8.0 Receives new 8.0 Releases Tax None 15 minutes Assessment
copy of Tax Declaration Records
Declaration through Counter 6 Management
Division
Releasing
Clerk
65
(Window
Counter 6)
TOTAL: 5 days
1/Requiredin case of simultaneous Transfers which make transactions highly technical.
Processing Period :
Complex -1-5 parcels w/out improvement, 5 days
-1-5 parcels with improvement, 6 days
Highly Technical -6-10 parcels w/out improvement, 8 days
-6-10 parcels with improvement, 10 days
Note: Owner’s copy of Tax Declaration unclaimed within 5 days shall be forwarded to the
Record’s Section for mailing (within5 days).
66
BE
PAID
1.0 Submits letter- 1.0 Receives properly None 15-30 mins Administrativ
request accomplished (Transmittal e Division,
or properly filled Form 103 (QCG- turned over Records
Sworn Statement CAO-QP/SOI-B03- by batch Section
declaring details of v03) 10am-12nn- Receiving
property; 1.2 Checks and 3pm &5pm Clerks for
Fills-out application validates request letter
Form 103 (QCG- submitted Tax
CAO-QP/SOI-B03- documents, Mapping&
v03) for assigns Assessment
reassessment/ transaction Management
reclassification control/ tracking Division
inclusive of all no. and issues Evaluation &
documents required claim stub Receiving
1.3 Prepares Staff
transmittal listing (Window
to Station 1 Counter
4 or 5)
67
5.4 Track and Transmit
6.0 None 10 minutes Assistant City
6.0 Final review and
Assessor for
Pre-Approval
Operation-
6.1 Counter-sign on
Station 5
NOA/TD
6.2 Track and Transmit
7.0 7.0 Approval, Posting None 10 minutes Station 6
and Sorting of TD City Assessor
for release
8.0 Receives new 8.0 Releases Tax None 10 minutes Assessment
copy of Tax Declaration through Records
Declaration Counter 6 Management
Division
Releasing
Clerk
(Window
Counter 6)
TOTAL: 3 dayss
Note: Findings as a result of Sec. 204 (Declaration of Real Property by the Assessor) upon
actual/ocular inspection, shall originate from the respective Appraisers in-charge, followed by
the issuance of corresponding Notice to property owner/s.
Classification: SIMPLE
68
Letter-request of the owner specifying Owner/Authorized Representative
requested correction and purpose for which the
document will be used
Owner's authorization/special power of attorney
(for other parties requesting)
FEES
TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS RESPONSIBLE
BE TIME
PAID
1.0 Fills-out 1.0 Checks and None 15 mins Tax
application Form 104 validates submitted (Transmittal Mapping&
(QCG-CAO-QP/SOI- documents; turned over Assessment
B04-v03) 1.1 Receives by batch Records
inclusive of all application, assigns 10am-12nn- Management
documents required transaction control/ 3pm &5pm Division
tracking no. and
Evaluation &
issues claim stub
Receiving
1.2 Prepares
transmittal listing to Staff
Station 1 (Window
Counter
4 or 5)
69
6.1 Counter-sign on Assistant City
NOA/TD Assessor for
6.2 Track and Transmit Operation
Classification: SIMPLE
70
BE
PAID
1.0 Fills-out 1.0 Checks and None 15 mins Tax
application Form validates submitted (Transmittal Mapping&
105 (QCG-CAO- documents; turned over Assessment
QP/SOI-B05-v03) 1.1 Receives by batch Records
inclusive of all application, assigns 10am-12nn- Management
documents transaction control/ 3pm &5pm Division
required tracking no. and Evaluation &
issues claim stub Receiving
1.2 Prepares Staff
transmittal listing to (Window
Station 1 Counter
4 or 5)
72
(QCG-CAO-QP/SOI- 1.1 Receives 10am-12nn- Management
B06-v01) inclusive of application, assigns 3pm &5pm Division
all documents transaction control/ Evaluation &
required tracking no. and Receiving
issues claim stub Staff
1.2 Prepares (Window
transmittal listing to Counter
Station 1 4 or 5)
73
2.0 REQUEST FOR CERTIFIED TRUE COPY OF REAL PROPERTY
ASSESSMENT DOCUMENTS, TAXMAPPING INFORMATION AND
PROPERTY CERTIFICATION
A tax map can be requested to identify particular location of a property based on the latest Tax
Mapping Record, whether manual or Geographical Information System (GIS) Certificate of
Property Location and Adjoining Lot Ownership is also issued purpose of stating the exact
location of property base on records available, however, the certification can only serve as
reference, but not to be used as evidence for settling boundary disputes.
74
4.0 Receives copy of 4.0 Releases Tax None 5 minutes Taxmapping
Tax Map Map with the Official Division
Receipt Taxmapper /
Releasing
Officer/Clerk
TOTAL: PHP 200 30 Minutes
Processing Period : Within thirty (30) minutes waiting time;
first come, first served policy
Priority is given to Sr. Citizen, PWD and Pregnant
Women
Classification: SIMPLE
1. Properly filled-up TMD Form (QCG- Assessor’s Office, Ground Floor, Windows
CAO-QP/SOI-B08-v02) or can be Counters 1-3
submitted thru an official letter-request
Administrative Division, Records Section
2. Photo copy of valid ID
(for request letter)
75
2.0 Owners pay 2.0 Window 5-18 Php70/ 10 minutes Office of the
corresponding fee Miscellaneous property City
Fees Section, Treasurer,
City Billing/Cashie
Treasurer’s r Officer
Office
2.1 Taxmapper
assigns the
same for
verification
and record
validation
3.0 Presents 3.0 Prepare/type None 15 minutes Taxmapping
corresponding OR certification, Division
submit for Taxmapper
approval and
record the
O.R. number
4.0 Receives 4.0 Approves None 10 minutes Taxmapping
certification certification Division
and affix Releasing
signature & Officer/Clerk
4.1 Releases (Window
Certification Counters
with the O.R 1-3)
TOTAL: Php 70.00 45 minutes
Processing Period : Within 45 minutes waiting time;
First come, first served policy
Priority is given to Sr. Citizen, PWD and Pregnant Women
Classification: SIMPLE
1. Properly filled-up TMD Form (QCG- Assessor’s Office, Ground Floor, Windows
CAO-QP/SOI-B08-v02) or can be Counters 1-3
submitted thru an official letter-request
Administrative Division, Records Section
2. Photo copy of valid ID
(for request letter)
76
1.0 Submits duly 1.0 Validates and None 10 minutes Tax Mapping
accomplished receive Section
TMD Form 1 request; Receiving
(QCG-CAO- 1.1 Verifies Clerk
QP/SOI-B08-v01) property being (Window
inclusive of requested Counters
required 1.2 Issues order 1-3)
document/informat of Payment
ion to Window
Counters 1-3
2.0 Owners pay 2.0 Window 5-18 Php20/ 10 minutes Office of the
corresponding fee Miscellaneous property City
Fees Section, Treasurer,
City Billing/Cashie
Treasurer’s r Officer
Office
3.0 Presents 3.0 Records the None 5 minutes Tax Mapping
corresponding OR OR number, Division
attaches Releasing
receipt to the Officer/
document Clerks
requested (Window
Counters
1-3)
4.0 Receives 4.0 Releases None 5 minutes Taxmapping
information computer Division
requested/comput print-out of Releasing
er print-out property or Officer/
any Clerks
information as (Window
an output of Counters
the verification 1-3)
The City Assessor’s Office provides Certificate of Property Holdings or Certificate of No Property
Holding upon the request of the owner or his authorized representatives, any government
agency or private entity. This service allows the taxpayer to obtain a listing of his/her property
holdings as reference for payment of taxes, and for other legal purposes it may serve.
Certificate of No Improvement on the other hand, provides proof that a certain parcel of land is
vacant upon the request of the owner or his/her authorized representative. Should there be an
improvement or structure thereon, declared on record, the office will Certify as to the
improvement/s erected on the lot, as per existing database.
Classification: SIMPLE/COMPLEX
77
Type of G2G-Government to Government, G2B-Government to
Transaction: Business, G2C-Government to Citizens
All Quezon City real property owners/tax payers, buyers,
Who may avail: brokers, Consultants, realtors/developers, and other parties of
interest.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
78
the request Processing
and issues Division
claim stub Computer
3.1 Prepares and Operator
types (Window
certification Counters
7-9)
4.0 Waits for claim 4.0 Submits None 30 minutes Electronic
number to be certification for Data
called review and Processing
approval, Division,
Affixes Head, EDP
Signature & Division
refer back to
Window 7 for None 5 minutes Electronic
4.1 Receives release Data
certification Processing
Division
Releasing
Officer/
Clerks
(Window
Counters
7-9)
TOTAL : Php 70.00 1-4 hrs**
Note:
Certificate of property holdings/no property requested as a requirement for medical social
service** are given priority and released at shorter waiting time
Requests can also be made through a formal communication on which case, receipt and
release are coursed through the Records Section.
Lastly, requests for BIR Estate Tax Settlement are considered more complex and will
take longer time for the necessary record verification, considering time of death, etc.
Processing Period: 1-4 hours, first come-first served policy for single
transactions
Multiple subjects need to be scheduled, also on a first
come, served policy;
Priority is given to Sr. Citizen, PWD and Pregnant Women
Classification: SIMPLE
Type of GOVERNMENT TO CITIZEN (G2C)
Transaction:
All Quezon City real property owners/tax payers, buyers,
Who may avail: brokers, Consultants, realtors/developers, and other parties of
interest.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
79
1. Properly filled-up EDP Form (QCG- Assessor’s Office, Ground Floor,
CAO-QP/SOI-B10-v02) Windows Counters 7-9
2. Photo copy of valid ID
Administrative Division, Records Section
(for request letter)
2.0 Owners pay 2.0 Window 5-18 Php 15 minutes Office of the
corresponding fee Miscellaneous 25.00 per City
Fees Section, print out Treasurer,
City Treasurer’s Php Billing/Cashie
Office 20.00 for r Officer
property
identificat
ion only
Processing Period : Thirty (30) minutes, or earlier waiting time; first come-first
served policy
Priority is given to Sr. Citizen, PWD and Pregnant Women
80
2.3 ISSUANCE OF CERTIFIED TRUE COPY OF TAX DECLARATION
The City Assessor’s Office provides Certified True Copy of Tax Declaration upon the request of
the owner or his authorized representative, any government agency or private entities, for
various reasons, the most common of which are for property transfer-related transactions, as a
requirement of BIR, for mortgage/loan/financial institutions, courts and many other legal
purposes.
There are currently two (2) classifications of TDs being certified –the manual copy or those
issued from 2006 and below, manually processed; and the other is the electronic ones which to
date can be certified electronically as well.
1. Properly filled-up EDP Form (QCG- Assessor’s Office, Ground Floor, Windows
CAO-QP/SOI-B07-v02) Counters 10-12
2. Photo copy of valid ID
Administrative Division, Records Section
(for request letter)
81
Window Counter
10
2.0 Owners pay 2.0 Window 5-18 Php 50.00 10 minutes Office of the
corresponding fee Miscellaneous for City
Fees Section, personal Treasurer,
City copy of TD Billing/Cashie
Treasurer’s Php 70.00 r Officer
Office for BIR
purposes
2.1 Verifies 45 minutes
property
requested Assessment
2.2 Prints Records
electronic Management
copy of TD or Division
photocopy the Personnel,
manual ones Basement
3.0 Presents 3.0 Attaches OR None 15 minutes Assessment
corresponding OR to the request Records
and issues Management
claim stub; Division
3.1 Stamps Receiving
printed/photo- Officers/Clerk
copied TD as s on Rotation
“certified” Basis
on Window
Counter 11
4.0 Waits for claim 4.0 Submits for None 20 minutes Assessment
number to be signature/ Records
called; Receives approval, Management
certified copy of Affixes Division
TD Signature & Releasing
refer back to Officers/Clerk
Counter s on Rotation
Window 12 for Basis on
release Window
Counter 11
TOTAL : Php 70.00 For BIR
Php 50.00 personal
Note:
Requests can also be made through a formal communication on which case, receipt and
release are coursed through the Records Section.
Processing Period : 10-20 minutes for Electronic copy 2/
1-2 hrs for manual copy 3/
First come-first served policy
Priority is given to Sr. Citizen, PWD and Pregnant
Women
2/ 5-10 certified copy of TDs requested (eCopy) will take us 30mins or more to process; 11-20
copies, 30mins-1hr. processing time; and
3/ 10 and more CTC requested (Manual copy) will take us 2-3hrs processing
82
CITY ARCHITECT DEPARTMENT
External Services
83
Preparation of Junior
Plans N/A 5-7 Days Architects &
(Plotting) CAD Operators
Preparation of Senior & Junior
initial cost Architects &
estimates and N/A 3-5 Days Engineers
work program
Presentation City Architect
of Project and Senior
Plans for N/A 1-2 Days Architect
approval
Signs Plans City Architect
and other
pertinent N/A 1 Day
documents
Transmit Administrative
Architectural Support Staff
Plans,
Specifications
and Work N/A 1 Day
Program to
Department of
Engineering
43 Days
Total:
45 Minutes
84
Coordinates Senior
with Architects and
concerned Engineers
Office/End- N/A 3-5 Days
user of
planning
requirements
Senior
Conduct
Architects,
ocular
N/A 5-7 Days Engineers and
inspection and
Administrative
survey study
Support Staff
Provide Senior
schematic Architects and
design in N/A 3-5 Days Engineers
coordination
with end-user
Design Senior & Junior
Development Architects &
(Architectural N/A 10-15 Days Engineers
and
Engineering)
Preparation of Junior
Plans N/A 7-10 Days Architects &
(Plotting) CAD Operators
Preparation of Senior & Junior
initial cost Architects &
estimates and N/A 3-5 Days Engineers
work program
Presentation City Architect
of Project and Senior
Plans for N/A 1-2 Days Architect
approval
Signs Plans City Architect
and other
pertinent N/A 1 Day
documents
Transmit Administrative
Architectural Support Staff
Plans,
Specifications
and Work N/A 1 Day
Program to
Department of
Engineering
Implementatio Senior & Junior
Duration varies
n of project as Architects &
depending on
endorsed by N/A Engineers
the project
Task Force on
condition
Housing and
85
Development
of Blighted
Areas &
Monitoring of
construction of
projects.
Total:
86
and
Engineering)
Preparation of Junior
Plans N/A 7-10 Days Architects &
(Plotting) CAD Operators
Preparation of Senior & Junior
initial cost Architects &
estimates and N/A 3-5 Days Engineers
work program
Presentation Senior Architect
of Project
Plans for N/A 1-2 Days
approval of the
end-user
Signs Plans City Architect
and other
pertinent N/A 1 Day
documents
Transmit Administrative
Architectural Support Staff
Plans,
Specifications
and Work N/A 1 Day
Program to
Department of
Engineering
59 Days
Total:
45 Minutes
87
proposed
project
Coordinates Senior
with Architects and
concerned Engineers
Department/E N/A 2-3 Days
nd-user as to
requirements
Senior
Conduct
Architects,
ocular
N/A 2-3 Days Engineers and
inspection and
Administrative
survey study
Support Staff
Prepares
layout for City Architect
presentation N/A 5-15 Days and CAD
and approval Operators
of end-user
Architects &
Canvass of
N/A 3-5 Days Administrative
furniture
Support Staff
Preparation of
purchase
Administrative
request and N/A 7-10 Days Support Staff
inventory of
furniture
Transmits
layouts and
purchase
request to the
Office of the
City Mayor, Administrative
through the N/A 1 Day Support Staff
Chief-of-Staff
for approval,
subject to the
availability of
funds
37 Days
Total:
45 Minutes
88
CITY BUDGET DEPARTMENT
External Services
Advice of Allotment (AA) is prepared and generated based on the review, evaluation and
recommendation of this department on the Work and Financial Plan and Request for Allotment
(WFPRA) submitted by different departments
Office/Division City Budget Department
Classification Simple
Type of Transaction G2G – Government to Government
Who may avail All Budget Units
CHECKLIST REQUIREMENTS WHERE TO SECURE
1. Work and Financial Plan and Request for To be prepared by the requesting
Allotment Form (LBE-WFPRA Form) department/office
2. Purchase Request (PR)/Agency
Procurement Request (APR)/ Requisition
Issue Slip (RIS)
3. Project Procurement Management Plan
(PPMP)
4. Advice of Allotment (LBE Form 163)
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE
Receiving Clerk
1. Check attached
documents
/stamping of date
and time received/
Submit WFPRA with attach tracking slip
PR/APR/RIS and
None 5 minutes
approved PPMP as
needed
Distribute to
assigned budget
analyst
89
Budget Analyst
2. Evaluate
submitted WFPRA
and attachments Budget
and recommends Operating
needed amount. System (BOS)
None 1 day Encoder
Prepare and
generate Advice of
Allotment
END OF TRANSACTION
1. Check attached
documents/stamp
ing of date and
Submit Obligation time received
Request (ObR) with /assigns control None 10 minutes Receiving Clerk
necessary number/ encoding
requirements /attach tracking
slip
90
Distribute to
assigned budget
analyst
2 hours
Budget Analyst
2. Review, (Payroll)
evaluate, process Division Head
None 1 day
and sign the (PR/APR/ Asst. Dept. Head
Obligation RIS,BAC
Request Dept. Head
Resolution)
3. Transmit
approved ObR to
City Accounting
Department(
APR/ RIS/DV/ None 5 minutes Releasing Clerk
Payroll) /
Procurement
Department(PR,
BAC Resolution)
END OF TRANSACTION
Conduct initial review of the submitted Barangay Budget of the 142 barangays of Quezon
City
91
1. Check attached
documents (per
checklist)
Submit Barangay
stamping of date
Annual /
and time received
Supplemental None 10 minutes Receiving Clerk
Budget with other
documents required
Distribute to
assigned budget
analyst
Budget Analyst,
2. Review,
Div. Head,
evaluate process
and sign Asst. Dept Head
Dept Head
None 5 days
Analyst,
3. Endorse
approved
barangay budgets
to the concerned None 1 Day Releasing Clerk
barangays
END OF TRANSACTION
92
1. Budget Proposals with Prescribed To be prepared by the department/office
Budget Preparation Forms
• LBP Form # 1
• LBP Form # 2
• LBP Form # 3
• LBP Form # 4
• LBP Form # 6
• LBP Form # 7
• QCG-CBD-QP-F01-V01
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTION BE PAID TIME RESPONSIBLE
Confer with the
City Finance
Committee in
coordination with
the revenue
City Budget
generating None 1day
Officer
departments to
determine
budgetary ceiling
/ income
estimates.
Disseminate
memorandum
letter with
Receive attached Budget
memorandum letter Call, required Administrative
None 2 days
and prepare budget budgetary forms Division
proposals and calendar of
activities stating
the submission of
budget proposals
CFC
Attend budget Conduct budget
None 1 day CBD
orientation orientation
93
City Civil Registry Department
External Services
94
3.1. Transmit to
Records and
Archiving Searcher/Processor
Division for City Civil Registry
searching/ Department
conversion into
SECPA 5 Days
95
3. Receive released 3. Upon receipt
document of Official Receiving /
Receipt, assign Releasing Clerk
None 3 Minutes
registry no. and City Civil Registry
release the Department
same
TOTAL: PHP 70.00 18 Minutes
Registration of Certificate of Marriage is qualified for multi-stage processing.
All incomplete data/requirements will not be accepted. Only documents with official receipt will be
processed
96
For Foreigners:
Client;
• Photocopy of valid passport Embassy of country of origin;
(indicating the date of arrival) Court where the divorce was decided
• Certificate of Legal Capacity to
Marry issued by their respective
diplomatic or consular officials
• If Divorced:
• Copy of final decree or
absolute divorce
• Certificate of Family Planning
and Marriage Counseling &
Responsible Parenthood
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1. Present Identification 1. Issuing clerk Receiving /
determines Releasing Clerk
residence of None
contracting City Civil Registry
applicants Department
11 Days
2. Pay at City 2. Issues order Marriage Collector
Treasurer’s office the of payment License
*If Release date City Treasurer's
corresponding fees Application
falls on a Office
Form -
3. Submit all required 3. Once paid, PHP 50.00 holiday, the
documents gives marriage next working
license day; if it falls on
3.1. If applicable, Filing Fee - Saturday or
application form
applicants attend PHP Sunday,
Family Planning 100.00 release shall be
Seminar (Health Dept.) on a Monday
and Guidance Receiving /
Counseling & Releasing Clerk
Marriage
Responsible **4:00 PM cut City Civil Registry
License -
Parenthood (SSDD) off for releasing Department
PHP
and submit Certificate/s of Marriage
100.00
before the release of License
marriage license
4. Receive Marriage 4. Release of
License Marriage None
License
TOTAL: PHP
11 Days
250.00
Application and Issuance of Marriage License is qualified for multi-stage processing.
All incomplete data/requirements will not be accepted. Only documents with official receipt will be
processed.
97
Type of Transaction: G2C - Government to Client
Who may avail: All Government/Private Hospitals, Maternity & Lying-In Clinics/other
birth attendants, QC Constituents
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Certificate of Live Birth (1 set) Hospital, Maternity/Lying-In Clinics, other birthing
facilities
Parents' Certificate of Marriage (1 original) PSA
For Illegitimate Child:
• Notarized Affidavit to Use the City Civil Registry Department - Counter 18;
Surname of the Father if the child
Public Attorney's Office, Law Offices, Hall of Justice
was acknowledged
• Notarized Joint Affidavit of Two
Disinterested Persons / Witness
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1. Submit Certificate of 1. Receives
Live Birth and all the Certificate of
requirements Live Birth for
registration
1.1. Checks
completeness None - Receiving Clerk
of entries and 5 Minutes /
Free within City Civil Registry
attachments Certificate of
30 Days Department
Live Birth
1.2. If complete, after birth
assigns registry
number
2. Receive released 2. Release
document personal copy
to registrant
TOTAL: None 5 Minutes
Registration of Regular and Timely Certificate of Live Birth is qualified for multi-stage processing.
All incomplete data/requirements will not be accepted.
98
Certificate of Live Birth for Late Hospital, Maternity/Lying-In Clinics, other birthing
Registration (1 set) facilities
Negative Result from PSA (1 original) PSA
Local Civil Registry (LCR) Certificate of No City Civil Registry Department - Counter 1 or 2
Record (CNR), not previously registered (1
original)
Baptismal Certificate (1 original, 1 Church, place of baptismal
photocopy)
Notarized Affidavit of Non-Baptism (for City Civil Registry Department - Counters 19 and 20;
those of other religion)
Public Attorney's Office, Law Offices, Hall of Justice
For Legitimate Child (below 17 years old)
• Certified True Copy of Parents’ City Civil Registry Department - Counter 3
Certificate of Marriage (1 original)
For Illegitimate Child (below 17 years old)
• Notarized Affidavit to Use the City Civil Registry Department - Counters 19 and 20;
Surname of the Father
Public Attorney's Office, Law Offices, Hall of Justice
• Notarized Joint Affidavit of Two
Disinterested Persons / Witness
For applicants 18 years and above, same
as above plus other supporting
documents:
• Medical Records (if born in hospital)
• Voter’s Affidavit Hospitals, Maternity & Lying-In Clinics, other Birthing
• Old NBI Clearance Facilities;
• Old Police Clearance Comelec;
• Certificate of Death of Mother/Father
• Form 137/138 NBI;
• SSS E-1 Police District Office;
• GSIS Service Record
• Insurance Policy PSA;
• Income Tax Return SSS;
• Affidavit of Abandonment
GSIS;
Insurance Company;
BIR;
Public Attorney's Office, Law Offices, Hall of Justice
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1. Submit all necessary 1. Receiving Certificate 11 Days Receiving /
requirements Clerk informs of No Releasing Clerk
applicant/ Record
registrant to (CNR) - *If Release date City Civil Registry
secure PHP 50.00 falls on a Department
Certificate of No holiday, the next
Record working day; if it
99
1.1. If Issued Late falls on
with a CNR, Registration Saturday or
provides - PHP Sunday, release
requirements 150.00 shall be on a
for late Monday
registration of
birth certificate
attachments
1.2. Issues
Certificate of
Live Birth Form
1.3. If
completely filled
– out with
attached
requirements,
issues order of
payment
2. Pays at City 2. Once paid, Collector
Treasurer’s Office the gives personal
City Treasurer's
corresponding fees copy of
Office
applicant/
registrant Receiving /
indicating the Releasing Clerk
date of release
City Civil Registry
Department
TOTAL: PHP 200.00 11 Days
Registration of Late Filing of Certificate of Live Birth is qualified for multi-stage processing.
Note: All incomplete data/requirements will not be accepted. Only documents with official receipt will be
processed.
100
1. Submits a Certificate 1. Receives
of Death for registration Certificate of
Death for Receiving /
registration, Releasing Clerk
checks if
reviewed by City Civil Registry
health dept. and Department
embalmer’s
Registration
signature
Fee - PHP
2. Pays at 2. Issues order 50.00 20 Minutes Collector
of payment
City Treasurer’s Office City Treasurer's
corresponding fees Office
3. Receive released 3. Upon receipt
document of Official Receiving /
Receipt, assign Releasing Clerk
registry no. and City Civil Registry
release the Department
same
TOTAL: PHP 50.00 20 Minutes
Registration of Certificate of Death is qualified for multi-stage processing.
101
health dept. and
embalmer’s
Late **If Release
signature
Registration date falls on a
2. Pays at 2. Issues order - PHP holiday, the next
Collector
of payment 150.00 working day; if it
City Treasurer’s Office
falls on City Treasurer's
as indicated in the order
Saturday or Office
of payment
Sunday, release
3. Receive released 3. Upon receipt shall be on a
document of Official Monday Releasing Clerk /
Receipt, assign Acting Chief
registry no. and City Civil Registry
release the Department
same
TOTAL: PHP 200.00 11 Days
Late Registration of Certificate of Death is qualified for multi-stage processing.
Note: All incomplete data/requirements will not be accepted. Only documents with official receipt will be
processed.
102
or or
PHP 50.00 3 Days
103
time and date of Legal
release. Instrument -
PHP 150.00
3.1. Records,
assign registry
number then
transmit to
Records
Division for Releasing Clerk
searching,
verification, City Civil Registry
processing, Department
annotation,
issuance of
certification duly
signed before
release.
3 Days, 15
TOTAL: PHP 670.00
Minutes
Admission of Paternity is qualified for multi-stage processing. Note: All incomplete data/requirements
will not be accepted. Only documents with official receipt will be processed.
104
Additional requirements if not
Acknowledge by the Father/Admission of
Paternity to prove the child's filiation, any 2
of the following:
• Father's Employment Record
• SSS/GSIS Record
Company/Employer of Father;
• Insurance Policy
• ITR SSS;
• SALN
GSIS;
• Joint Affidavit of Acknowledgement
(execute by both parents, in the BIR;
absence of proof)
Insurance Company;
Public Attorney's Office, Law Offices, Hall of Justice
NOTE: PERSONAL APPEARANCE OF BOTH PARENTS IS REQUIRED
For Supplemental:
1. Certificate of Live Birth - PSA Copy (1 PSA
original)
2. Certificate of Live Birth - LCR Copy (1 City Civil Registry Department - Counter 1 or 2
original)
3. Affidavit of Supplemental Data Public Attorney's Office, Law Offices, Hall of Justice
AGENCY FEES TO BE PROCESSING PERSON
CLIENT STEPS
ACTIONS PAID TIME RESPONSIBLE
1. Submits required 1. Receives
*Admission of Receiving Clerk
documents requirements
Paternity - City Civil Registry
for registration,
PHP 300.00 10 Minutes Department
check if
documents are
in order
*Legitimation
2. Pays at 2. If - PHP 400.00 Collector
requirements
City Treasurer’s Office City Treasurer's
are in order, 5 Minutes
as indicated in the order Office
issues order of *Legal
of payment
payment Instrument -
PHP 150.00
3. Receive/ Release 3. Upon receipt
document of Official
Receipt, issues Receiving Clerk
*Supplement
claim stub City Civil Registry
al Report -
indicating the Department
PHP 100.00
time and date of
release.
3 Days
3.1. Records, *Legal
assign registry Instrument - Searcher /
number then PHP 150.00 Processor
transmit to
City Civil Registry
Records
Department
Archiving
105
Division for
searching,
verification,
processing, Releasing Clerk
annotation, City Civil Registry
issuance of Department
certification duly
signed before
release.
PHP 3 Days, 15
TOTAL:
1,100.00 Minutes
Legitimation with Admission of Paternity, Legitimation including R.A. 9858, and Supplemental are
qualified for multi-stage processing.
Note: All incomplete data/requirements will not be accepted. Only documents with official receipt will be
processed.
106
submitted (3 photocopies - should be in
legal size paper):
• Baptismal Certificate
• School Records
• Voter’s Affidavit Place of baptism;
• SSS/GSIS Records School of Client;
• Medical or Business Record
• Certificate of Marriage Comelec;
• Certificate of Live Birth of Child SSS;
• Government-issued / Valid
Identification Card GSIS;
*NOTE: A processor will determine Hospital;
applicable documents
Company;
BIR, SSS, GSIS, PAG-IBIG, LTO, PRC, DFA,
Company ID, Post Office
Other relevant documents the Civil Depends on the documents required
Registrar may require
AGENCY FEES TO BE PROCESSIN PERSON
CLIENT STEPS
ACTIONS PAID G TIME RESPONSIBLE
1. Presents the 1. Receiving
document sought for clerk compares
correction/ PSA and local
copy for 10 Minutes/
change
consistency of petition
discrepancy. Filing fee -
PHP 3,000.00
1.2. Dockets
petition to 10 Days
Interviewer /
determine mandatory
Publication - Processor
schedule of posting period
PHP 2,000.00 City Civil Registry
interview,
issues list of Department
applicable 2 Weeks,
Additional fee consecutive,
requirements.
for Migrant publication
2. On the scheduled 2. If Petition - PHP
interview, submits requirements 1,000.00
requirement to are in order, 4 Weeks (in
processor. issues order of PSA Legal
payment Division)
3. Pays at the City 3. Upon receipt depending on
Treasurer’s Office, Trust of Official the volume of
Collector
Fund Section, the Receipt, transaction
corresponding fees process the City Treasurer's
petition, assign Office
petition number,
107
signed by the
petitioner/
attorney-in-fact Interviewer /
and gives Processor
contact City Civil Registry
numbers for Department
follow-up after 2
months.
3.1. Upon Interviewer /
receipt from Processor
PSA, annotate
City Civil Registry
document,
Department
issue certificate
of Finality with Receiving Clerk /
annotated copy. Processor
Release. PSA
Processor /
Releasing Clerk
City Civil Registry
Department
TOTAL: PHP 6,000.00 5 Months
Petition for Change of First Name covered under R.A. 9048. Only the Civil Registrar has the quasi-judicial
power or function to implement the law, which he/she cannot delegate. All incomplete date/requirements
will not be accepted. Only documents with official receipt will be processed.
108
submitted (3 photocopies - should be in
legal size paper):
• Certificate of Live Birth
(Wife/Husband, for Marriage
Petition)
• Baptismal Certificate
PSA;
• School Records
• Voter’s Affidavit School of Client;
• SSS/GSIS Records
Comelec;
• Medical or Business Record
• Certificate of Marriage SSS;
• Certificate of Live Birth of GSIS;
Child/Children
• Certificate of Live Birth of the Father, Hospital;
Mother, and Siblings Company;
• Certificate of Marriage of Parents
• Government-issued / Valid BIR, SSS, GSIS, PAG-IBIG, LTO, PRC, DFA,
Identification Card Company ID, Post Office
*NOTE: A processor will determine
applicable documents
Other relevant documents the Civil Depends on the documents required
Registrar may require
AGENCY FEES TO BE PROCESSING PERSON
CLIENT STEPS
ACTIONS PAID TIME RESPONSIBLE
1. Presents the 1. Receiving 10 Minutes/
document sought for clerk compares petition
correction/ PSA and local
copy for
change
consistency of 10 Days
discrepancy. mandatory Interviewer /
posting period Processor
1.2. Dockets
petition to Filing fee - City Civil Registry
determine PHP 1,000.00 Department
schedule of 2 Weeks,
interview, consecutive,
issues list of Additional fee publication
applicable for Migrant
requirements. Petition - PHP
500.00 4 Weeks (in
2. On the scheduled 2. If PSA Legal
interview, submits requirements Division)
requirement to are in order, depending on
processor. issues order of the volume of
payment transaction
3. Pays at the City 3. Upon receipt
Treasurer’s Office, Trust of Official
*Time of Collector
Fund Section, the Receipt,
corresponding fees process the interview: City Treasurer's
petition, assign 9:00am- Office
petition 3:00pm
109
number,
signed by the
petitioner/ Interviewer /
attorney-in- Processor
fact, and gives
contact City Civil Registry
numbers for Department
follow-up after
2 months.
3.1. Upon Receiving Clerk /
receipt from Processor
PSA, annotate
document, PSA
issue
certificate of Processor /
Finality with Releasing
annotated
copy. City Civil Registry
Department
Release.
TOTAL: PHP 1,500.00 5 Months
Petition for Correction of Clerical or Typographical Error is covered under R.A. 9048. Only the Civil
Registrar has the quasi-judicial power or function to implement the law, which he/she cannot delegate.
All incomplete date/requirements will not be accepted. Only documents with official receipt will be
processed.
13. R.A. 10172 Correction in the Entry of Sex, Correction in the Entry of the
Day and/or Month in the Date of Birth
Office or Division: City Civil Registry Department - 2nd Floor
Classification: Complex
Type of Transaction: G2C - Government to Client
Who may avail: For Correction in the Date/Month of Birth:
Parents/document owners/ Attorneys-in-Fact who have discrepancies
in the Certificate of Birth
For Correction in the Entry of Sex:
Personal appearance of document owner
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Certified True Copy /Local Copy of the City Civil Registry Department - Counter 1, 2, or 3
certificate sought to be
corrected/changed (3 original)
Authenticated/Latest PSA Copy of the PSA
certificate sought to be
corrected/changed with (1 original, 3
photocopies should be in legal size
paper)
110
Clearance from the Authorities -
Mandatory requirements to be submitted
(3 photocopies - should be in legal size
paper):
• Employer (if employed): Certification
of Employment with no pending case
• If not employed: Affidavit of Non- Employer of Client;
Employment
Public Attorney's Office, Law Offices, Hall of Justice;
• NBI Clearance (current) purpose:
Petition to correct Date of NBI;
Birth/Sex
Police District Office;
• Police Clearance (current with 6
months validity) purpose: Petition Hospital / Clinic
to correct Date of Birth/Sex
• Medical Certification (for petition to
correct entry of sex) issued by an
accredited government physician
that the petitioner has not undergone
sex change or sex transplant with
the following required information:
o Full name of government
physician with valid
medical/PRC license
o Name of hospital, designation,
and contact number
Documents showing the correct
entry/entries upon which the correction
shall be based. All must be presented in
original/certified true copies to be
submitted (3 photocopies - should be in
legal size paper):
• Baptismal Certificate
• School Records (earliest school
record)
Place of baptismal;
• Medical or Business Record
• Government-issued / Valid School of Client;
Identification Card
Hospital;
*NOTE: A processor will determine
applicable documents Company;
BIR, SSS, GSIS, PAG-IBIG, LTO, PRC, DFA,
Company ID, Post Office
Other relevant documents the Civil Depends on the documents required
Registrar may require
AGENCY FEES TO BE PROCESSING PERSON
CLIENT STEPS
ACTIONS PAID TIME RESPONSIBLE
1. Presents the 1. Receiving
document sought for clerk compares Interviewer /
Filing fee - *10 Minutes/
correction/ PSA and local Processor
PHP 3,000.00 petition
copy for City Civil Registry
change
consistency of Department
discrepancy.
111
1.2. Dockets Publication - 10 Days
petition to PHP 2,000.00 mandatory
determine posting period
schedule of
interview, Additional fee
issues list of for Migrant 2 Weeks,
applicable Petition, consecutive,
requirements. publication
Date of Birth -
2. On the scheduled 2. If PHP 1,000.00 Interviewer /
interview, submits requirements Processor
4 Weeks (in
requirement to are in order,
PSA Legal City Civil Registry
processor. issues order of
Division) Department
payment
depending on
the volume of
3. Pays at the City 3. Upon receipt transaction
Treasurer’s Office, Trust of Official
Collector
Fund Section, the Receipt,
corresponding fees process the City Treasurer's
petition, assign Office
petition
number,
signed by the
petitioner/
attorney-in- Interviewer /
fact, and gives Processor
contact City Civil Registry
numbers for Department
follow-up after
2 months.
3.1. Upon Receiving Clerk /
receipt from Processor
PSA, annotate
document, PSA
issue
certificate of Processor /
Finality with Releasing
annotated
copy. City Civil Registry
Department
Release.
TOTAL: PHP 6,000.00 5 Months
Correction in the Entry of Sex, Correction in the Entry of the Day and/or Month in the Date of Birth is
covered under R.A. 10172. Only the Civil Registrar has the quasi-judicial power or function to implement
the law, which he/she cannot delegate. All incomplete date/requirements will not be accepted. Only
documents with official receipt will be processed.
112
Type of Transaction: G2C - Government to Client
Who may avail: QC Constituents, Non-QC Residents (who was born in Quezon City)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request Form for Birth Certificate Information Desk
Government-issued / Valid Identification BIR, SSS, GSIS, PAG-IBIG, LTO, PRC, DFA,
Card Company ID, Post Office
Letter of Authority, if applicable (1 Client / Document Owner
original)
Requested document, if possible (1 Client
photocopy)
AGENCY FEES TO BE PROCESSING PERSON
CLIENT STEPS
ACTIONS PAID TIME RESPONSIBLE
1. Submit filled–out 1. Receives
Receiving Clerk
CTC application form application with
and ID requirements City Civil Registry
None 5 Minutes
and issues Department
order of
payment.
2. Pays at the City 2. Upon
Treasurer’s Office the receiving of
corresponding fees Official Collector
Receipt, clerk
5 Minutes City Treasurer's
issues claim
stub indicating Office
date and time
of release
3. Receives claim stub 3. Verifies
document’s Certified True Receiving Clerk
availability Copy (CTC) of
20 Minutes - if City Civil Registry
from the Birth
document is in Department
database Certificate -
and/or PHP 40.00 the database
transmits to
Searcher
Records and
Archiving 3 Days if City Civil Registry
Division for document Department
searching requires
manual
4. Receive document/s 4. Record searching Releasing
serial number
before release City Civil Registry
of documents Department
30 minutes
Or
TOTAL: PHP 40.00
3 Days, 30
Minutes
Request for issuance of Birth Certificates is qualified for multi-stage processing.
113
15. Request for Issuance of Certified True Copy of Marriage Certificates
Office or Division: City Civil Registry Department - Counter 3
Classification: Simple
Type of Transaction: G2C - Government to Client
Who may avail: QC Constituents, Non-QC Residents (who married in Quezon City)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request Form for Marriage Certificate Information Desk
Government-issued / Valid Identification BIR, SSS, GSIS, PAG-IBIG, LTO, PRC, DFA,
Card Company ID, Post Office
Letter of Authority, if applicable (1 Client / Document Owner
original)
Requested document, if possible (1 Client
photocopy)
AGENCY FEES TO BE PROCESSING PERSON
CLIENT STEPS
ACTIONS PAID TIME RESPONSIBLE
1. Submit filled–out 1. Receives
Receiving Clerk
CTC application form application with
and ID requirements City Civil Registry
None 5 Minutes
and issues Department
order of
payment.
2. Pays at the City 2. Upon
Treasurer’s Office the receiving of
corresponding fees Official Collector
Receipt, clerk
5 Minutes City Treasurer's
issues claim
stub indicating Office
date and time
of release
3. Receives claim stub 3. Verifies
document’s Certified True Receiving Clerk
availability Copy (CTC) of
20 Minutes - if City Civil Registry
from the Marriage
document is in Department
database Certificate -
and/or PHP 50.00 the database
transmits to
Searcher
Records and
Archiving 3 Days if City Civil Registry
Division for document Department
searching requires
manual
4. Receive document/s 4. Record searching Releasing
serial number
before release City Civil Registry
of documents Department
114
30 minutes
Or
TOTAL: PHP 50.00
3 Days, 30
Minutes
Request for issuance of Marriage Certificates is qualified for multi-stage processing.
115
3. Receives claim stub 3. Verifies
20 Minutes - if
document’s Receiving Clerk
document is in
availability
the database City Civil Registry
from the
Department
database
and/or
3 Days if
transmits to
document Searcher
Records and
requires
Archiving City Civil Registry
manual
Division for Department
searching
searching
4. Receive document/s 4. Record Releasing
serial number
before release City Civil Registry
of documents Department
30 minutes
Or
TOTAL: PHP 40.00
3 Days, 30
Minutes
Request for issuance of Death Certificates is qualified for multi-stage processing.
116
CITY GENERAL SERVICES DEPARTMENT
External Services
The Certificate of Employment (COE) is issued to verify employment history, which includes
information about designation, length of service, compensation and other benefits of a former
and current employee of the Department.
Office Clearance (OC) is issued to former and current GSD employees needing this document
that states that he/she has no pending administrative case with the Department.
CITY GENERAL SERVICES DEPARTMENT
Office or Division:
ADMINISTRATIVE DIVISION
Classification: Simple
Type of G2G – Government to Government
Transaction: G2C – Government to Citizen
Who may avail: City General Services Department former and current Employees
117
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Provides centralized receiving and releasing of all documents/communications for proper recording,
routing procedures, mailing and delivery of correspondence. All incoming documents shall thereafter be
turned over to the City General Services Department Head, who shall route the same to concerned action
unit/division for appropriate action. The approved Purchase Orders for verification of required
attachments/documents for inspection, recording, and thereafter be forwarded to the Department Head
for appropriate instruction.
118
CLIENT FEES TO PROCESSING PERSON
AGENCY ACTIONS
STEPS BE PAID TIME RESPONSIBLE
1. Submits for 1.1. Receives & None 5 minutes Records Management
Receiving Logs & Control Division –
Various Receiving Staff
Types
Communicati Current Records &
on Letters Mail Section
and
Documents &
Approved
Purchase
Orders
1.2. Forwards to None 5 minutes Records Management
the Head of the & Control Division –
Department the Clerical Staff
received Letters
and Documents & Current Records &
Approved Mail Section
Purchase Orders
TOTAL None 10 minutes
119
5. PROVISION OF COPY/IES OF DOCUMENTS, LETTERS AND OTHER
FORMS OF CORRESPONDENCE
Provides available copy/ies on file of requested documents, reproduce, and properly authorized for
release by the approving authority. This involves requisition and charge-out procedures in issuing RMCD
files/records safe kept and maintain in our records storage/facility.
Letter- requests with valid reason/ The Bureaucracy; All City Constituencies, with concern
endorsement
CLIENT FEES TO PROCESSING PERSON
AGENCY ACTIONS RESPONSIBLE
STEPS BE PAID TIME
1. Submits 1.1. Checks None 5 minutes to Records Management
authentica availability and Control Division
ted letter- document / letter /
requests communication for 10 minutes Records Storage Staff
reproduction
1.2. Approves None 2 minutes Records Management
release of and Control Division /
requested
document/s 2 minutes RMCD Chief
This is empowering the CGSD to enforce policies on Quezon City Government records management and
administration. The requesting office/department shall accomplish the NAP Form No. 3 (Request for
Authority to Dispose of Records) in three (3) sets/copies, properly fill-up, approved and signed by the
head of agency concerned. This involved the review and evaluation of all requests for authority to dispose
of the City’ valueless unnecessary records as against the approved RRDS, for final approval of the
National Archives of the Philippines (NAP), thereby facilitating actual disposal with COA, Requesting
Agency/End-Users and NAP’s Accredited Buyer. Proceeds goes to the City’s Treasury Department.
120
Who may avail: Quezon City Local Government Offices/Departments
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request letter and three (3) copies of
Request for Authority to Dispose Quezon City Local Government Offices/Departments
Records
CLIENT FEES TO PROCESSING PERSON
AGENCY ACTIONS RESPONSIBLE
STEPS BE PAID TIME
1. Submits 1.1. Receives, None 10 minutes Records Management
letter and logs, scans and Control Division
three (3) (RMCD) – Receiving
copies of Reviews if included Staff
request for in the RRDS
authority to Chief, RMCD
dispose
records
1.2. Forwards None 1 hour RMCD Records
letter to Officer, Division Chief
Department Head
with
recommendation
as to RRDS
compliance
1.3. Endorses to None 1 week RMCD Records
National Archive of Officer
the Philippines for
approval and
issuance of
authority to
dispose
1.4. Transfer of None 30 minutes Requesting
valueless records Dept./Office and
with NAP approval RMCD staff
to dispose, from
requesting
department to
RMCD storage
1.5. Conducts city- None 3 hours RMCD
wide disposal of Representatives from:
valueless records 1. Commission on
Audit
2. Requesting
Dept./Office
1 week, 4
hours & 40
minutes
(Excluding
TOTAL None NAP
processing of
approval to
dispose
records)
121
Provides Original Certificate of Title/s available, safe kept and administered under the custody of Records
Management and Control Division, in support to the City’s Housing Project thru Quezon City Housing
Community Development and Resettlement Department (HCDRD). All requests shall be approved by the
City General Services Department Head for release.
• Request letter signed by the Quezon City Housing Community Development and
Department Head Resettlement Department (HCDRD)
• Certified true copy of Cert.
Authorizing Registration (CAR)
• Deed of Absolute Sale
• Contract to Sell
• Declaration of Tax Payment
• Certification of QC Direct Sale
Program Beneficiary
• Certification of Full Payment
• Certification of Exemption from
payment of Transfer Tax
• Photo copy of TCT
CLIENT FEES TO PROCESSING PERSON
AGENCY ACTIONS RESPONSIBLE
STEPS BE PAID TIME
1. Submits 1.1. Receives, None 5 minutes Records
letter request logs, scans Management and
duly signed Control Division
by the (RMCD) – Receiving
HCDRD Staff
Department
head
1.2. Forwards to None 2 minutes City Gov’t. Dep’t.
CGSD Department Head III
Head for approval
1.3. Returns to None 10 minutes RMCD City-owned
RMCD for review Land Title Custodian
of required and RMCD Division
documents Head
1.4. Prepares None 10 minutes RMCD City-owned
endorsement letter Land Title Custodian
to HCDRD for
signature by the City Gov’t. Dep’t.
CGSD Dept. Head Head III
1.5. Transmits to None 10 minutes RMCD City-owned
HCDRD Land Title Custodian
TOTAL None 37 minutes
122
8. POSTING OF NOTICES, ADVISORIES & BULLETINS & ISSUANCE OF
CERTIFICATE OF POSTING
A certificate of Posting serves as proof that the department has posted an approved request/s in
conspicuous area inside the QC Hall compound (e.g. High Rise Building East and West Wing bulletin
boards). The same shall be issued after the posting date thru pick-up or by mail. A request that needs
Mayors Certification with Seal will be forwarded to the Office of the City Mayor.
CITY GENERAL SERVICES DEPARTMENT
Office or Division:
RECORDS MANAGEMENT AND CONTROL DIVISION (RMCD)
Classification: Simple
Type of G2G – Government to Government
Transaction: G2C – Government to Citizen
Who may avail: Any individual or business
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
123
9. PROVISION OF COPY/IES OF REQUESTED CITY TITLES
Provides certified true copy/ies of city-owned real properties to the requesting party for whatever
legal purpose it may serve them.
124
1.7. Release to None 5 minutes RMCD
Applicant/Client the
response to said
request
5 days, 1 hour
TOTAL None and 35
Minutes
To receive query requests on matters on land cases and other issues related to fixed assets.
125
1.6. Forwards None 1 day Clerical Staff -
findings to head of Concerned Section
the office for
approval or for
further instruction
1.7. Approves by the None 20 minutes City Govt. Asst. Dept.
Head, CGSD Head lll /
City Govt.
Dept. Head lll
1.8. Forwards docs. None 5 minutes Clerical Staff, FAMCD
to RMCD for
Release
2. Requesting 2.1. Release of None 5 minutes Clerical Staff, RMCD
party Receives Documents RMCD
finding to
Request
4 days, 1 hour
TOTAL None and 45
minutes
126
1.2. Forwards None 5 minutes City Gov’t. Dep’t.
request letter to Head III
the FAMCD from
the Dep’t. Head
(with instructions)
1.3. Assigns to None 5 minutes Head, FAMCD
section concerned
1.4. Conduct Ocular None 1 day FAMCD STAFF
Inspection
1.5. Preparation of None 1 day FAMCD Staff (Research
In-House Appraisal and Disposition Section)
Documents
(Committee on
Award)
1.6. For Approval of None Head of Department
the In-House Concerned/ Secretariat
Appraisal by the
Committee on 4 days
Awards
• CGSD
• City Budget
• City Treasurer
• City Accounting
1.7. Evaluation of None 1 hour FAMCD Staff (Research
Documents Prior and Disposition Section)
to Disposal
• Request Letter/
Brgy. Resolution
• Photo of Property
• I & IRUP
• In House
Appraisal
7 days, 1 hour,
TOTAL None and 15
minutes
To issue Assignment for Utilization of City Owned Real Property services rendered and as proof
that the requesting party has legal personality over the said matter.
127
1. Submits 1.1. Receives and None 5 minutes Records Management
request letters records request and Control Division –
letter and forwards Receiving Staff
to the Department
Head
1.2. Forwards None 5 minutes City Gov’t. Dep’t.
request letter to the Head III
FAMCD from the
Dep’t. Head (with
instructions)
1.3. Assigns to None 5 minutes Head, FAMCD
section concerned
1.4. Determines None 25 FAMCD Staff (LIS)
the Land
ownership thru the minutes
inventory of land
1.5. Determines None 10 minutes FAMCD Staff (BIIS)
the source of fund
of the building
constructed,
call/inform the
requesting party to
conduct ocular
inspection.
1.6. Conducts ocular None 1 day FAMCD Staff
inventory for (LIS/BIIS)
verification and
inventory of
properties (with
photo record)
1.7. Prepares None 20 minutes FAMCD Staff
inventory report, (LIS/BIIS)
structural map and
assign property
card with property
number and
information sheet.
1.8. Prepares draft None 20 minutes FAMCD Staff
of assignment of (LIS/BIIS)
utilization and
Maintenance for
review and
approval of the
Division and Dept.
Head.
1.9. Upon None 10 minutes FAMCD Staff
approval, prepare (LIS/BIIS)
a final copy of
assignment of
Utilization and
Maintenance for
signature of the
Dept. Head
128
1.10. Forwards the None 10 minutes FAMCD Staff
assignment of (LIS/BIIS)
utilization and
maintenance to the
requesting
party/end user for
conformity and
signature
1.11. Upon return None 20 minutes FAMCD Staff
of signed (LIS/BIIS)
assignment of
utilization and
maintenance by
the requesting
party/end user, the
FAMCD forwards
the same to the
City Mayor, for
conformity and
signature
2. Receives 2.1. Releases the None 10 minutes FAMCD Staff (RDS)
assignment returned
for utilization assignment for
utilization, signed
by the City Mayor
3 days & 20
minutes
(excluding the
activities of
conformity
and signature
TOTAL None of the
assignment of
utilization and
maintenance
by the end-
user and City
Mayor)
To establish accurate inventory list of City Owned land and building by locating and conducting
physical inspection of each city-owned Real Properties funded by the city and those funded by
other government agencies and other parties.
129
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Purchase Requests are made by different Offices and Departments to procure items needed in
their day to day operations. It has to be evaluated first by the GSD-Central Warehouse
Management Division whether the items are available or not available on stocks or if listed or
not listed in the PS-DBM’s supplies and equipment catalogue. The processing of the Purchase
requests will be based on the result of the evaluation whether all items are to be procured
through public bidding and/or other mode of procurement or in some instances items which are
available on stocks can be withdrawn through funded RIS.
130
CITY GENERAL SERVICE DEPARTMENT
Office or Division:
CENTRAL WAREHOUSE MANAGEMENT DIVISION (CWMD)
Classification: Simple
Type of
G2G – Government to Government
Transaction:
Who may avail: Transacting Offices/Dept. of Q.C. Government
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Approved Purchase Request Client
The Central Warehouse Management Division’s mandate is to receive all goods, supplies and
equipment delivered by Contractors for storage and safekeeping. It is also mandated to account
each item received and issue the same to various offices and departments for their daily
operation.
131
CLIENT FEES TO PROCESSING PERSON
AGENCY ACTIONS RESPONSIBLE
STEPS BE PAID TIME
1. Submits 1.1. Receives None 2 minutes CWMD Staff
request for request for
verification verification
1.2. Assigns None 3 minutes Chief, CWMD
verifier
1.3. Verifies/ None 1 hour CWMD Staff
Receives delivery
of goods as to
quantity stipulated
In the Purchase
Order (P.O.)
1.4. Prepares None 5 minutes CWMD Staff
Receiving/
Verification Report
based on the
delivered goods
1.5. Withdrawal of None 30 minutes CWMD Staff
goods thru RIS
Submitted by the
end-user
TOTAL None 41 minutes
The GSD-Central Warehouse was allocated with revolving fund to procure commonly used
supplies and equipment form the PS-DBM. Issuances of these supplies and equipment to
requesting offices and departments need to be supported with funded RIS to replenish the
amount of items issued to allocate to another procurement of supplies and or equipment.
132
3. Submits 3.1. Issuance of None 30 minutes CWMD Staff
funded goods to end-user
RIS and through funded RIS
receive
goods
TOTAL None 40 minutes
133
Rank-and-File &
Contractual: 1
hour & 10
minutes
Department
TOTAL None Heads/
Accountable
Officers/
Elected Officials
5 working
days & 10
minutes
Sec. 156 of COA Circular 92-386 provides for an annual physical inventory of all supplies and
property of the local government units, to ascertain the value of movable assets of the City. A
physical inventory is conducted per schedule given to various departments/offices/units/task
forces of the Quezon City Government, results of which are furnished the Office of the City
Mayor, City Accounting, and the Commission on Audit
134
1.3. Reconciliation None 3 days Inventory Section
of Inventory Report
by the assigned
personnel
1.4. Preparation of None 3 days Inventory Section /
final inventory Team
report
2. Signs final 2.1 Submits final None One (1) day Inventory Section,
inventory inventory report to: MPMCD
report as end-
user 1 Commission
on Audit
2 City
Accounting
Department
3 Dept. of
Interiors and
Local Govt.
4 City Mayor
TOTAL None 12 days
135
assignment
3 days, 1 hour
& 53 minutes,
including the
TOTAL None issuance of
Acceptance
and Inspection
Report (AIR)
To ensure proper and maximum utilization of government properties particularly motor vehicles, renewal
of registration in coordination with corresponding End-users, is facilitated by MPMCD with the Land
Transpiration Office.
136
CLIENT FEES TO PROCESSING PERSON
AGENCY ACTIONS RESPONSIBLE
STEPS BE PAID TIME
1. Submits 1.1. Receives and None 10 minutes Receiving Staff -
request for logs request RMCD
renewal of
registration
1.2. Forwards None 10 minutes Programming and
request for Utilization Section
renewal to staff, MPMCD
MPMCD, in
coordination with
Motorpool division
1.3. Conducts pre- None 30 minutes Motorpool Division
inspection based
on Maintenance
checklist
2. Brings 2.1. Assists during None 4 hours Programming and
motor vehicle inspection at LTO Utilization Section
at LTO for staff, MPMCD
inspection
2.2. Renewal of None 4 hours Programming and
Registration Utilization Section
staff, MPMCD
2.3. Provides None 10 minutes Programming and
photocopy of OR to Utilization Section
end-user staff, MPMCD
9 hours
(excluding
TOTAL None LTO
inspection and
processes)
Properties which are deemed unserviceable and/or excess by concerned departments/offices are
returned/turned over to CGSD for proper disposal. Properties which can still be used or needed by other
departments/offices will be reissued.
137
CLIENT FEES TO PROCESSING PERSON
AGENCY ACTIONS RESPONSIBLE
STEPS BE PAID TIME
1. Submits 1.1. Receives letter None 10 minutes Receiving Staff -
request with request RMCD
complete
requirements,
for schedule
and checking
of
Unserviceabl
e properties
1.2. Receives and None 20 minutes Inventory and
verifies submitted Disposal Section
requirements Authorized Staff
1.3. Conducts None 3 hours Authorized Staff
checking of
returned
unserviceable
properties and
transport to MSB
1.4. Initial of Acting None 30 minutes Acting Asst. Division
Asst. Chief/ Chief/ Section Chief/
Section Chief/ Authorized Staff
Authorized Staff
1.5. Signature of None 10 minutes Division Chief
Division Chief
2. Receipt of 2.1. Release of None 5 minutes Inventory and
copy of approved Disposal Section
Property documents Authorized Staff
Return Slip
4 hours & 15
TOTAL None
minutes
Properties which are already unserviceable will be disposed thru auction sale facilitated by the
Committee on Awards with the CGSD as Secretariat.
138
1. Submits 1.1. Receives & None 1 hour Secretariat, Disposal
bidding evaluates Committee, GSD
proposal
Transport assistance is provided by CGSD to all city offices/departments as well as city constituents
wherein request is approved in accordance with the existing guidelines. Letter request with the necessary
information must be forwarded to determine the necessity of the transport service at the same time shall
serves as basis for approval.
139
CLIENT FEES TO PROCESSING PERSON
AGENCY ACTIONS RESPONSIBLE
STEPS BE PAID TIME
1. Submits 1.1. Receives None 5 minutes Records Mgt. &
letter request Letter Request Control Division
1.2. Evaluates & None Chief, Motorpool
Approves Request: 1 day Division/
AUV / Bus CGDH III
1.3. Receives None 5 minutes Motorpool Division,
Letter Request for Receiving Clerk
recording &
forwarded to Chief,
Motorpool Division
1.4. Instructs the None 15 minutes Asst. Chief / Chief,
Sr. Transport & Motorpool Division
Development
Officer for
Implementation
1.5. Matching and None 10 minutes Sr. Transport &
scheduling of Development Officer /
buses and drivers Dispatcher
1.6. None 20 minutes Motorpool Supervisor
• Preparation of II and/or Dispatcher
work plan and
trip ticket.
• Confirmation of
scheduled trips
2. Receives 2.1. Dispatches None 15 minutes Dispatcher
notification city-owned motor
request vehicles with driver
approval
TOTAL None 1 day & 1 hour
Repair & maintenance is extended to all city-owned motor vehicles to retain and/or restore it to
serviceability in order to extend its useful life and maximum utilization shall be attained.
140
1. Submits 1.1. None 5 Minutes Records Management
request for Receives/records/f & Control Division
repair of city- orwards letter
owned motor request
vehicle
1.2. Receives letter None 5 Minutes Motorpool Division,
request from Chief, Receiving clerk
CGSD (with
instructions)
1.4. Instructs the None 5 Minutes Chief, Motorpool
Special Operations Division, Special
Officer III Operations Officer V
1.5. Instructs the None 5 Minutes Special Operations
SOO II / Mechanic Officer III
II / III
1.6. Start repair of Special Operations
vehicle 2 - 3 days Officer II, Mechanic
(transmission , None II/III
under chassis) 2 Weeks
(engine overhaul)
2. 2.1. Acknowledges 10 Minutes Special Operations
Acceptance / receipt and signs Officer III/ V
Release of the Job Order None
Vehicle to the
end user
2 weeks, 3
days & 30
minutes
(actual repair
TOTAL None
period
depends on
the condition
of the vehicle)
City-owned motor vehicles subject for repair must undergo a motor vehicle inspection to identify
the extent of damage & repairs to be done and if it is still not beyond economical repair.
141
1. Submits 1.1. Receives and None 5 Minutes Records Management
letter request records letter & Control Division
request
Forwards the letter
request to CGDH
III
1.2. Receives None 5 Minutes Motorpool Division,
Letter request from Receiving Clerk
Head, CGSD
1.3. Instructs the None 2 Minutes Chief, Motorpool
Special Operations Division
Officer III for
Implementation
1.4. Instructs the None 5 Minutes Special Operations
S.O.O II / Officer III
Mechanic II / III for
assignment of
mechanic
1.5. Conducts None 30 Minutes Special Operations
Inspection of Officer II, Mechanic III
vehicle and Mechanic II
2. 2.1. Reviews and None 10 Minutes Special Operations
Acceptance / Signs the Checklist Officer III / V
Release of / Job Order
vehicle to the
end user
57 minutes
TOTAL None (actual repair
not included)
Pre-inspection of city-owned motor vehicles shall be made prior to LTO registration to determine
the vehicle roadworthiness and to ensure that subject vehicle shall pass or qualify the LTO
standard of requirements. Motor vehicle checklist is prepared.
142
1. Receives 1.1 Issues None 10 minutes Chief, Movable
approved Schedule of Property Mgmt &
Memorandum vehicles for Control Division,
on schedule inspection Supply Officer V
of vehicle
inspection
2. Submits 2.1. Receives None 5 Minutes Motorpool Division,
vehicle/s due request for Receiving Clerk
for inspection inspection
2.2. Instructs the None 2 Minutes Chief, Motorpool
Special Operations Division, Special
Officer III, for Operations Officer V
Implementation
2.3. Instructs the None 2 Minutes Special Operations
Special Operations Officer III
Officer II /
Mechanic II / III
2.4.Conducts None 10 Minutes Special Operations
Inspection of Officer II, Mechanic II
vehicle (based on / III
checklist)
3. Receives 3.1. Reviews and None 3 Minutes Special Operations
inspected signs the Check list Officer V/Special
vehicle/s form Operations Officer III
32 minutes/
TOTAL None
vehicle
The permit for the distribution of leaflets and fliers is to provide public and private entity the
opportunity to market/promote their product and services within the Quezon City Hall Compound
to the employees and transacting public.
143
permit for
Leafleting
A Gate pass is being secured from the Department, in order to monitor the movement of
government supplies and properties, personal property as well as any activity within the Quezon
City Hall Compound.
Filled-up gate pass form with Security and Housekeeping Services Section –
supporting document (P.O. BGMD
Receipts, Job Order Etc.)
144
1.3. Initials None 5 Minutes Heads of:
/Recommends 1. Buildings &
Approval of Gate Grounds
Pass Management
Division
2. Movable Property
Management and
Control Division
3. Fixed Assets
Management &
Control Div.
4. Central Warehouse
Management
Division
1.4. Approval None 30 minutes CGADH III /
CGDH III
TOTAL None 1 hour
The job order form is being issued to the requesting offices that need the maintenance service
of the department. It is also to monitor that the request for repair of office furniture, equipment
and facilities had been acted on effectively and efficiently.
145
1.4. Acts on the None 30 minutes Concerned unit
request
1.5. Submits None 30 minutes Concerned staff
accomplished job
order report
1 hour & 40
TOTAL None
minutes
The Department provides venue for meeting, seminars, assembly etc. at the lobby, plaza,
covered walks and other open spaces within the Quezon City Hall Compound, giving priority to
government sponsored and approved activities. NGO and private groups can also be
accommodated upon the approval of the management and availability of the requested venue.
If approved, issues
guidelines
1.4. Initials reply None 5 minutes BGMD
letter Section Chief /
Division Chief
1.5. Approves and None 5 minutes City Govt. Dept. Head
signs reply letter III
1.6. Releases reply None 5 minutes BGMD –
letter through Clerical Staff
RMCD
TOTAL None 55 minutes
146
(SOUND SYSTEM/ TABLES/ CHAIRS/ ROSTRUM/ BACKDRAFT)
The Department provides logistics such as tables, chairs, sound system etc. as well as
manpower assistance to government sponsored and approved activities within Quezon City.
New streetlights are to be installed in the requested area to increase the illumination in the city
in order to augment safety and security of the community. Prior to the installation, an inspection
will be conducted first to determine whether installation is feasible or not.
CITY GENERAL SERVICES DEPARTMENT
Office or Division:
STREETLIGHTS MANAGEMENT AND SERVICES DIVISION (SMSD)
Classification: Highly Technical
Type of G2C – Government to Citizen
Transaction: G2G – Government to Government
Who may avail: • Quezon City Government Offices/Departments
• Elected Officials
• Homeowners Association
• QC Constituents
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
147
• Request letter from Client
requesting parties
• Complaints
CLIENT FEES TO PROCESSING PERSON
AGENCY ACTIONS RESPONSIBLE
STEPS BE PAID TIME
1. Submits 1.1. Receives letter None 5 mins. Records Mgt. & Control
request letter request Div. – Clerical Staff
1.2. Forwards to None 1 day Records Mgt. & Control
Dept. Head for Div. Staff / SMSD Head
approval of route / CGSD Head
assignment
1.3. For inspection None 2 days SMSD Inspector
if feasible or not
If feasible:
Prioritization &
finalization of
layout plan for
approval
(Depends on
number of
incoming request
letters)
If not feasible:
Requesting party
will be notified that
the installation is
not feasible due to
a certain reason
through formal
letter
2. Receives 2.1. Streetlight SMSD Civil and
notification of installation (Civil, Electrical Crew
request Electrical works)
approval (Depends on
number of
incoming request
letters)
a.) Tap to
existing
b.) New None 7 days
Application
meter
(excluding
the approval
of CA &
processing
of
MERALCO
meter
application)
10 days & 5
minutes
(excluding the
approval of CA
& processing of
TOTAL None
MERALCO
meter
application)
148
33. REPAIRS AND MAINTENANCE OF EXISTING STREETLIGHTS
Existing streetlights are being maintained by the City in order to maintain illumination in the area.
The act of repairing/ replacing streetlight components is being done when it is non-operational
or of being a threat to safety of lives and properties.
CITY GENERAL SERVICES DEPARTMENT
Office or Division:
STREETLIGHTS MANAGEMENT AND SERVICES DIVISION (SMSD)
Classification: Complex / Highly Technical
Type of G2C – Government to Citizen
Transaction: G2G – Government to Government
• Quezon City Government Offices/Departments
• Elected Officials
Who may avail: • Homeowners Association
• QC Constituents
Database input of
inspection result
(MERALCO & City
maintained
streetlights)
Note:
In case of
MERALCO post, the
requesting party will
be notified that the
repair cannot be
made due to
ownership issues,
the matter shall be
forwarded to the
right
department/office/
agency
149
2. Receives 2.1. Repair of non- None 7 days SMSD Civil &
notification of operational Electrical Crew
request streetlights & always
approval on / damaged post
replacement
9 days & 10
TOTAL None
minutes
150
CITY LEGAL DEPARTMENT
External Services
Classification: Simple
Designated Email
Email the required Administrator
documents to City Legal
citylegal@ Department
quezoncity.gov.ph
151
2. FILING OF ADMINISTRATIVE COMPLAINTS
For the filing of administrative complaints against Quezon City Government officials or
employees.
Classification: Simple
Classification: Simple
152
Who may avail: Quezon City Government Officials and Employees
153
records for City Legal
pending Department
administrative
case, if any
Classification: Complex
154
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTION BE PAID TIME RESPONSIBLE
Classification: Simple
155
Type of Transaction: G2C – Government to Citizen
2. Filling up of None
PALAO form
156
CITY PLANNING AND DEVELOPMENT
DEPARTMENT
Classification: Simple
Type of G2B
Transaction:
Who may avail: Business Owners
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Application for Business Permit Business Permit & Licensing Department
Supplemental Documents (Whichever is
applicable)
• Certificate of No Objection from HOA HOA
or Neighbors Consent (1 photocopy)
• Bgy. Council Resolution (1 Concerned Barangay
photocopy)
• Building Permit (1 photocopy) DBO/ZAU
5 minutes
1.1 If the business Zoning Evaluator
activity and
location are
permitted, encode
and print the
Locational
Clearance (LC)
with e-sign; but if
the application
needs
supplemental 1 minute
documents or Zoning Evaluator
disapproved, a
Notice of Action
157
(NOA) is issued
with e-sign
1.2 Return
application with
LC/NOA to BPLD
158
5 minutes Evaluation Group
1.1Verify the
record in data
base to check
authenticity of the
LC; if record is
found, print the LC
5-10 minutes Asst. City
Administrator (EONo.
49, S-2019) /Asst,
1.2Review/sign CPDO (OCM Memo
printed LC dated Dec. 5, 2019)
Classification: Simple
Type of G2B
Transaction:
Who may avail: Developers, Property Lot owners
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
159
Lot Plan ( 1 set signed & sealed)-not Licensed Geodetic Engineer
required for interior renovation
Architectural Plan ( 2 sets signed & Licensed Architect
sealed) & PTR
For Representative
1.1Issue the
Order of
Payment for
Application Fee
Php
200.00
160
2.Pay the 2.Check the OR Receiving
Application Fee at and assign a Clerk/Department
the CTO and control number of Building Official
submit the (DBO)
photocopy of OR
2.1Verify the 1 to 3
zoning storey
classification res’l, 2 ZAU Evaluation
and evaluate storey Group
the plans based commercia
on the QC l&
Zoning warehouse
Ordinance; (1 hour)
Verify
compliance to Int.
line and grade renovation
and other (30 mins.)
architectural
details based
on the Local
Building Code;
recommend the
issuance of
Locational
Clearance
(LC)/Notice of
Action (NOA)/
For Compliance
(FC) or for site DBO
inspection
161
• Comml -
10.00/m
² of TFA
Verificatio
n Fee
(ZAU) Project
Php 200 Dev’t. Officer III
3 minutes
• Seal
Php 50
162
The Locational Clearance is issued to the developers/lot owners as a pre-requisite in the
issuance of Building Permit to guarantee that the building and its components are in
compliance with the Zoning Ordinance and the Local Building Code.
163
Supplemental documents:
Adjacent neighbor
• Neighbor’s firewall consent (1
original, 1 photocopy)
• HOA Approved plan (2 sets, HOA
blueprint of Architectural Plans)
• DPWH Clearance if located Department of Public Works and Highways
along national road (1 original, 1
photocopy)
• MMDA Clearance if along river, Metro Manila Development Authority
waterways (1 original, 1
photocopy) PHIVOLCS
• Earthquake Hazard Assessment
(1 original, 1 photocopy) Concerned Barangay
• Barangay Council Resolution (1
original, 1 photocopy)
AGENCY FEES TO PROCESSI PERSON
CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID NG TIME
1. Submit the 1. Receive the None 10-15 Receiving Clerk
required documents required minutes
for initial documents and
assessment and check
verification completeness of
requirements
3 minutes
1.1Issue the
Order of
Payment for
Application Fee
Php
200.00
2.Pay the 2.Check the OR 3-5 minutes Receiving Clerk
Application Fee at and assign a
the CTO and submit control number
the photocopy of
OR 1 ½ hour Evaluation Group
2.1Verify the
zoning
classification
and evaluate the
plans based on
the QC Zoning
Ordinance;
Verify
compliance to
line and grade
and other
architectural
details based on
the Local
Building Code;
recommend the
issuance of
164
Locational
Clearance
(LC)/Notice of
Action (NOA)/
For Compliance
(FC) or for site 1 day Inspection Group
inspection
2.2 Conduct a
site inspection 10-20 Asst. City
and prepare the minutes Administrator (EO
report No. 49, S-2019)
Php 50
165
2.6 Stamp and
sign the
Architectural
Plan
3. Pay the 3.Check the 1 minute Releasing Clerk
Processing Fee Official Receipt
at CTO and
submit photocopy
of Official Receipt
4. Receive the copy 4.Release the 5-10 Releasing Clerk
of LC/NOA/FC LC/NOA/FC and minutes
and the approved approved copy of
copy of Architectural
Architectural Plans
Plans
166
City Council Resolution (For QC Council
Subd./CMP located in R1 & R2 Zones)
(1 photocopy)
Lot Plan/Subdivision Plan (2 sets) Licensed Geodetic Engineer
For Representative
167
issuance of
Locational
Clearance
(LC)/Notice of
Action (NOA)/
For Compliance
(FC) or for site 1 day Inspection Group
inspection
2.2 Conduct a
site inspection 10-20 Asst. City
and prepare a minutes Administrator
report
168
2.7 Stamp and
sign the
Architectural
Plan
169
• Affidavit of Consent to construct/Special Registered Lot Owner
Power of Attorney (SPA) (1 photocopy)
Authority to Sign/Corporate Secretary’s President of the Corporation
Affidavit (1 photocopy)
Lot Plan (1 set signed & sealed) Licensed Geodetic Engineer
Architectural Plan (2 sets signed & sealed) Licensed Architect
& PTR
For Representative
170
Planning, Building & requesting for
Zoning the preparation
of the Project
Evaluation
Asst. City
1.2 Review the Administrator
project evaluation
report;
recommend
approval/disappro
val of the
application
171
• Resdl-
Php
3.3 Setting of final
3.00/m²
evaluation and
of TFA 3-5 minutes Asst. City
print the LC/COE
Administrator
with e-sign & Verification
Order of Payment Fee
• Php100
Processing
3.4 Sign the Order
Fee
of Payment
• Comml-
Php
10.00/m²
of TFA
Verification
Fee
• Php300
Processing
Fee
• COE -
Php
150/m² of
TFA
subject
for
exemptio
3 minutes Project Dev’t
n
Officer III
Security
Seal-
Php 50
172
5.Receive the copy of 5.Release the 5-10 Releasing Clerk
COE and approved COE and minutes
copy of Architectural approved copy of
Plans Architectural
Plans
173
• Duly notarized Authorization Registered Lot Owner
Letter/Special Power of Attorney (1
original)
• Government issued Identification BIR, Postal ID, DFA, PSA, SSS, GSIS, Pag-
Card of the person being Ibig
represented (1 photocopy)
• Government issued Identification BIR, Postal ID, DFA, PSA, SSS, GSIS, Pag-
Card representative (1 photocopy) Ibig
Long Folder
Mandatory Requirements for SUP:
174
and present
the findings as
the basis of the
City Council for
their decision
to deny or
approve the
resolution Asst. City
Administrator
4.3 Setting of
final evaluation Processin 3-5 Asst. City
and print the g Fee minutes Administrator
175
LC/SUP with e- • Comml-
sign & Order of Php
Payment 10.00/m
² of TFA
Verificatio
4.4 Sign the
n Fee
Order of
Payment • Php300
Processin
g Fee
• SUP
Php
150/m²
of TFA
subject
for
exempti
on
Seal Project Dev’t
Php 50 3 minutes Officer III
176
8. ZONING CERTIFICATE
The Zoning Certificate is secured by real property owners of titled lots to verify zoning
classification and structures allowed in the specific area.
Office or Division: Zoning Administration Unit (ZAU)
Classification: Simple
Type of G2C
Transaction:
Who may avail: real property lot owners/developers/students
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Transfer Certificate of Title (1 Land Registration Authority
photocopy)
Sketch of Location (1 original) City Assessor’s Office/Google Map
10 minutes
1.1 Verify the
zoning
classification
based on the QC Evaluation Group
Zoning
Ordinance
3 minutes
Clerk
1.3 Review/sign
the Zoning
Certificate
1 minute
Asst. City
1.4 Issue /sign Administrator
Order of
Payment
Php 100
177
Comm’l
Php 300
Inst.
Php 200
178
FEES PERSON
AGENCY PROCESSI
CLIENT STEPS TO BE RESPONSIBLE
ACTIONS NG TIME
PAID
1. Fill up and 1.Check None 15 minutes SAU Technical
submits completeness of
Personnel
application Form documents
for
CMP or PD 957
1.1Evaluate
pertinent
1 day Evaluation Group
documents
including
Subdivision
Plans and
Engineering
Plans
1.5 Schedule on
first reading
followed by
Committee
hearing, agenda
for the second
179
reading and
third/final
reading
Quezon City
1.6 Finalization
Council
of the Proposed
Ordinance (PO
No.)
1.7 Approved
Ordinance
1.8 Prepares
Order of
Payment upon
receipt of
Approved City Secretary’s
Ordinance Office
PDO IV
180
CITY TREASURER’S OFFICE
The Quezon City may impose tax on sale, donation or any mode of transferring ownership
or title of real property at the rate of not be more than Seventy-Five percent (75%) of one percent
(1%) of the total consideration involved in the acquisition of the property, or of the fair market/
zonal valuation value in case the monetary consideration involved in the transfer is not
substantial, whichever is higher. (Sec.135 (a)LGC)
181
receipts that will whichever is
be issued upon higher
payment
182
Office or Division: Taxes and Fees Division
Classification: Simple
Type of G2C- Government to Citizen
Transaction:
Who may avail: Project owner (Corporation and Individual)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1.Order of payment Dept. Building Official
2.Original Bill of Materials Contractor
(signed by license Engineer/Architect)
3.Locational Clearance City Planning Department
Single Window transaction for processing incoming taxpayers dealing with registering
their property in Quezon City
183
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTION BE PAID TIME RESPONSIBLE
1.Taxpayer accomplish 1.Check and As stated 5 minutes Assessment
Unified request form evaluate to in the Officer
and submit complete confirm the order of City Treasurer’s
requirements at completeness of payment Office
Counter 1or 2 and wait the submitted
for the issuance of documents
order of payment 1.1 Validate the
record requested
including the
Real Property
Tax payment, if
valid for
certification, print
application
If not, return to
client for
compliance
1.2 Compute for
transfer tax
2.Accept order of 2.Receive order 5 minutes Collector
payment and pay the of payment and
required amount at the issue official
Counter 3 or 4 receipt
3. Upon payment of 3. Issue claim 4 hours
necessary fees, stub
receive claim stub for 3.1 tag
the release of application for
requested forms processing
(specified date City Treasurer’s Assessment
indicated) Office Officer
-Process the City Treasurer’s
Real Property Office
Tax Clearance
City Assessor’s
Office Clerk
representative City Assessor’s
-Process the Office
certified true
copy of tax
declaration
*processing of
certification of
“with or without
improvement”
*process of both
offices will be
done backroom
4.Return on the 4. Accept claim 5 minutes Releasing clerk
specified date, present stub and issue City Treasurer’s
the claim stub at the requested Office
Counter 1 or 2 and certification
receive the certification
Total
Note: Application with complete documentary requirements filed from 8:00 am to 10:00 am,
Certification will be released within the day. However, application filed beyond 10:00
am, certification will be released on the following day.
184
EVALUATION OF BUSINESS TAX
Evaluate business documents presented to determine the correct gross receipts of the business
relative to its declaration in their tax payments. It is also way of ensuring the proper collection of
tax deficiencies as the case maybe.
185
Total 20 minutes
Business operated for 1.Evaluate the 5 minutes Initial Evaluator
at least 1 year and the submitted Examination
current assessment documents and Division
period is for the 1st determine the
Quarter of the current taxable gross
year sales
1.Present
accomplished Sales 1.1Assess and 5 minutes Business
Declaration and issue printed tax Assessment
Evaluation Form bill Clerk
(SDEF) with complete
documentary
requirements
2.Receive the tax bill 2.1Review and 5 minutes Final Evaluator
and submit with SDEF verify tax bill
and complete assessment
documentary
requirements
3.Present the verified 3.1Recommend 5 minutes City Treasurer
tax bill with SDEF and the approval of
attached other the Tax Bill
documentary Authorized
requirements 3.2Approval of 5 minutes representative
the tax bill for from the City
payment Mayor’s Office
4.Present the approved 4.Accept 5 minutes Collector
tax bill for payment of approved tax bill Taxpayer’s
business tax and pay and payment for Payment
the required amount the tax Lounge
4.1 Issue official
receipt
Total 30 minutes
Performing proper computation and billing of Business Tax prior to actual payment
186
Evaluation Form and Evaluation -Gross Sales
other required Form. -Area of
documents 1.1Encode thru establishment
the system all
pertinent
information from
the business
permit and
compute City
Tax and
regulatory fees
2.Receive 2.Issue Assessment
computerized computerized Officer
Business tax Bill for Business Tax Taxes and Fees
approval of authorized Bill Division
signatories
Total 10 minutes
2nd-4th Quarter 1.Accept the 10 minutes Assessment
1.Present the previous previous Officer
Business tax bill and business tax bill Taxes and Fees
official receipts and check the Division
1.1Receive the Mayor’s Permit
computerized number thru
business tax bill system
1.1Print and
issue
computerized
business tax bill
Total 10 minutes
Business tax payments are collected and validated through issuance of Computerized Official
Receipts
187
1.2Receive the *for check
computerized Business payment,
tax official receipts encode the
bank’s name,
date, amount
and check
number
1.2Validate
payment and
issue
computerized
Business Tax
official receipts
Total 10 minutes
Examining books of accounts of business operators in Quezon City to determine the correct
gross receipts of the business relative to its declaration in their tax payments
188
Revenue
Examiner for
review and
validation of
the
examination
findings
2.2Upon
validation of
the
examination
findings,
Supervising
Revenue
Examiner
submit the
Data and
Assessment Chief of
form together Examination
with the Division
attachments to
the Chief of
the City Treasurer
Examination
2.3The Chief
of Examination
Division
causes the
preparation of
Notice of
Assessment Revenue
for approval of Examiner
the City Examination
Treasurer Division
2.4 Revenue
Examiner
inform the
taxpayer of the
amount of
deficiency/tax
delinquency
upon approval
of the Notice
of Assessment
by the City
Treasurer
*In case,
taxpayer delay
the
examination
for no
apparent
reason,
Revenue
Examiner shall
report the non-
compliance for
proper legal
action
189
*In case,
taxpayer failed
to settle its
deficiency/tax
delinquency
within the
prescribed
period of time,
proper legal
action will be
enforced
3.Receive the printed 3.Issue printed 10 minutes Assessment
tax bill and pay the tax tax bill based Officer
delinquency indicated on the
in tax bill indicated tax
delinquency
3.1Accept Collector
payment and
issue official
receipt
4.Present the original 4.Receive the 5 minutes Revenue
and submit and submitted Examiner
photocopy of tax bill copy of official
and official receipt receipt City Treasurer
4.1Receive the 4.1 Prepare 10 minutes
approved Letter of the Letter of
Confirmation (LOC) Confirmation
for approval of Releasing Clerk
the City Examination
Treasurer Division
upon full
payment of
any tax
deficiency
Total 10 days & 40
minutes
Community Tax Certificate shall be issued to every person or corporation upon payment of the
Community tax. A community tax shall be paid in place of residence of the individual or in the
place where the principal office of the juridical entity is located. (Art.246 (e) Sec.160, LGC)
190
5.Individual: Proof of income, payslip, Company, BIR
BIR Form 2316
6. Claiming of paid CTC Single City Treasurer’s Office
Proprietor Taxpayer’s Payment Lounge
Original tax bill and official receipt
(Duplicate or pink copy of official receipts
7.For Representative: Authorization Letter Owner or client being represented
with a photocopy of government issued DFA,SSS, GSIS, Comelec, LTO
valid ID of the person being represented
and the ID of the representative
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTION BE PAID TIME RESPONSIBLE
New Business: 1. Accept the
1.Taxpayer accomplish accomplished Amount 5 minutes Collector
community tax CTDF and to be paid CTC Section
declaration form required depends
(CTDF) and present documents on the
date of registration of 2.Encode the income of
business pertinent taxpayer
information
declared on
CTDF thru a
system which
automatically
compute tax due
based on the
declared gross
sales on the
CTDF
2.Pay the required 1.Accept the 5 minutes Collector
amount and receive payment and CTC Section
the computerized release the
community tax computerized
certificate (CTC) CTC
Total 10 minutes
Renewal of Business: 1. Accept the 5 minutes Collector
1.Taxpayer accomplish accomplished Amount CTC Section
community tax CTDF and to be paid
declaration form required depends
(CTDF) and present documents on the
the approved business 2.Encode the income of
tax declaration by a pertinent taxpayer
evaluator information
1.1 Taxpayer proceed declared on
to the counter intended CTDF thru a
for encoding of system which
information automatically
compute tax due
based on the
declared gross
sales on the
CTDF
2.Pay the required 1.Accept the
amount and receive payment and
the computerized release the
community tax computerized
certificate (CTC) CTC
Total 5 minutes
191
Individual 1. Accept the Amount 5 minutes Collector
1.Taxpayer accomplish accomplished to be paid
CTDF and proceed to CTDF depends
the counter intended 2.Encode the on the
for encoding of pertinent income of
information information taxpayer
declared on
CTDF thru a
system which
automatically
computes tax
due based on
the declared
gross salaries/
compensation
on the CTDF
2.Pay the required 2.Accept the Collector
amount and receive payment and
the computerized release the
community tax computerized
certificate (CTC) CTC
Total 5 minutes
Claiming of paid CTC 1.Search Included 5 minutes Collector
Single Proprietor Mayor’s permit in the
1.Taxpayer present no. (MP) thru the payment
original tax bill and system and print of
duplicate or pink copy CTC based on Business
of official receipts presented Tax
documents
2.Receive the 2.Release
computerized computerized
community tax CTC
certificate (CTC)
Total
ISSUANCE OF CERTIFIED TRUE COPY
1.Taxpayer accomplish 1.Accept 5 minutes Clerk
unified request form, accomplished CTC Section
present to Counter 24 form and issue
and accept order of order of
payment payment
192
Community Tax Certificate shall be issued to every person or corporation upon payment of the
Community tax. A community tax shall be paid in place of residence of the individual or in the
place where the principal office of the juridical entity is located. (Art.246 (e) Sec.160, LGC)
193
the approved business 2.Encode the income of
tax declaration by an pertinent taxpayer
evaluator information
1.1 Taxpayer proceed declared on
to the counter CTDF thru a
intended for encoding system which
of information automatically
compute tax due
based on the
declared gross
sales on the
CTDF
2.Pay the required 1.Accept the Collector
amount and receive payment and
the computerized release the
community tax computerized
certificate (CTC) CTC
Total 5 minutes
Claiming of paid CTC 1.Search Included 5 minutes Collector
Corporation Mayor’s permit in the
1.Taxpayer present no. (MP) thru payment
original tax bill and the system and of
duplicate or pink copy print CTC based Business
of official receipts on presented Tax
documents
2.Receive the 2.Release
computerized computerized
community tax CTC
certificate (CTC)
Total 5 minutes
Collection of regulatory fees and various user/ service charges as required by law and imposed
by revenue generating departments of the Quezon City.
194
Office or Division: Miscellaneous Section-Taxes and Fees Division
Classification: Simple
Type of Transaction: G2C- Government to Citizen
Who may avail: All Quezon City taxpayers engaging in Business, profession
and/or transaction
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Original order of payment generated from Various revenue generating offices of Quezon
revenue offices (no alteration) City
195
For Representative of
Professional/Lawyers
1.Present original
(PRC/IBP card),
original & photocopy of
authorization letter and
original and photocopy
of gov’t issued ID, Additional
photocopy of ID of cost
authorized person Verification
fee of
₱ 20.00
Cert. true
copy
₱ 50.00
PAYMENT FOR
BUILDING, As stated 5 minutes Collector
1.Issue Official in the
MECHANICAL
receipt upon order of
FENCING,
payment and payment
DEMOLITION
presentation of
PERMIT AND
order of
CONTRACTOR’S
payment (no
TAX
alterations)
1.Taxpayer submit
issued by the
original order of
Office of the
payment (no
Building Official
alterations)
2.Pay the required 2.Accept
amount payment
3.Receive the official
3.Issue official
receipt
receipt
PAYMENT FOR
OCCUPANCY As stated 5 minutes Collector
1.Accept order in the
PERMIT FEES
of payment and order of
payment for payment
1.Taxpayer submit
occupancy
original order of
permit fees (no
payment (no
alterations)
alterations), photocopy
issued by the
of building permit
Office of the
**Building permit Building Official
issued on 2010 & prior
2.Issue Official
years, Contractors tax
receipt
payment will be
verified, re-assessed
based on the indicated
Bill of Materials and
Floor area subject to
payment of deficiency
tax, if any.
196
2.Pay the required
amount and receive
official receipt
PAYMENT FOR
HEALTH As stated 5 minutes Collector
1.Accept in the
CERTIFICATE,
payment and order of
SANITARY PERMIT
order of payment
and PEST CONTROL
payment issued
Fees
by City Health
1.Taxpayer submit
Department and
original order of
payment (no 2.Issue Official
alterations) receipt
2. Pay the required
amount and receive
official receipt
PAYMENT FOR 1. Accept As stated 5 minutes Collector
OCCUPATIONAL payment and in the
PERMIT FEE, order of order of
AMENDMENT FEE payment issued payment
1.Taxpayer present by Business
original order of Permit &
payment (no Licensing Dept.
alterations)
2.Issue Official
2. Pay the required
receipt
amount and receive
official receipt
PAYMENT FOR 1.Accept
EPWMD FEES and payment and As stated 5 minutes Collector
SMOKE BELCHING order of in the
PENALTY payment issued order of
1.Taxpayer submit by EPWMD payment
original order of
2.Issue Official
payment (no
receipt
alterations)
2.Pay the required
amount and receive
official receipt
PAYMENT FOR 1.Accept
PROSECUTORS payment and As stated 5 minutes Collector
CLEARANCE order of in the
1.Taxpayer submit payment issued order of
original order of by City payment
payment (no Prosecutors
alterations) Office
2.Pay the required
2.Issue Official
amount and receive
receipt
official receipt
197
1.Taxpayer submit payment issued order of
original order of by City payment
payment (no Veterinarian
alterations) Office
2.Pay the required
2.Issue Official
amount and receive
receipt
official receipt
PAYMENT FOR CIVIL 1.Accept
REGISTRY FEES payment and As stated 5 minutes Collector
1.Taxpayer submit order of in the
original order of payment issued order of
payment (no by Civil Registry payment
alterations) Department
2.Pay the required
2.Issue Official
amount and receive
receipt
official receipt
PAYMENT FOR 1.Accept
CLEARANCE, payment and As stated 5 minutes Collector
CERTIFICATION, order of in the
AUTHENTICATION payment issued order of
1.Taxpayer submit by PLEB payment
original order of
2.Issue Official
payment (no
receipt
alterations)
2.Pay the required
amount and receive
official receipt
PAYMENT FOR OVR 1.Accept
and TERMINAL FEE payment and As stated 5 minutes Collector
1.Taxpayer submit order of in the
original order of payment issued order of
payment (no by Dept. of payment
alterations) Public Order
2.Pay the required and Safety
amount and receive
2.Issue Official
official receipt
receipt
PAYMENT FOR 1. Accept
POLICE CLEARANCE payment and As stated 5 minutes Collector
FEES order of in the
1.Taxpayer submit payment issued order of
original order of by QC Police payment
payment (no Dept.
alterations)
2.Issue Official
2.Pay the required
receipt
amount and receive
official receipt
PAYMENT FOR 1.Accept
MAYOR’S payment and As stated 5 minutes Collector
CLEARANCE order of in the
1.Taxpayer submit payment issued order of
original order of by payment
198
payment (no Administrative
alterations) Management
2.Pay the required
2. Issue Official
amount and receive
receipt
official receipt
PAYMENT FOR TAX 1.Accept
CERT. OF PAYMENT, payment and As stated 5 minutes Collector
CTC OF RECEIPTS/ order of in the
RECORDS payment issued order of
1.Taxpayer submit by City payment
original order of Treasurer’s
payment (no Office
alterations)
2.Issue Official
2.Pay the required
receipt
amount and receive
official receipt
PAYMENT FOR TAX 1.Accept
DECLARATION, TAX payment and As stated 5 minutes Collector
MAP, CERT. OF NO order of in the
TITLE, PENALTY payment issued order of
FOR LATE by City payment
TRANSFER OF TAX Assessor’s
DECLARATION Office
1.Taxpayer submit
2.Issue Official
original order of
receipt
payment (no
alterations)
2.Pay the required
amount and receive
official receipt
PAYMENT FOR 1.Accept
CERTIFICATION OF payment and As stated 5 minutes Collector
RECORDS order of in the
1.Taxpayer submit payment issued order of
original order of by Office of the payment
payment (no City Secretary
alterations)
2.Issue Official
2.Pay the required
receipt
amount and receive
official receipt
PAYMENT FOR 1.Accept
RECON, RENEWAL, payment and As stated 5 minutes Collector
CHANGE OF UNIT, order of in the
NEW FRANCHISE, payment issued order of
PENALTY by Tricycle payment
1.Taxpayer submit Regulatory Unit
original order of
2.Issue Official
payment (no
receipt
alterations)
2.Pay the required
amount and receive
official receipt
199
PAYMENT FOR 1.Accept
LOCATIONAL payment and As stated 5 minutes Collector
CLEARANCE FEE order of in the
Taxpayer submit payment issued order of
original order of by City Planning payment
payment (no & Devt. Dept.
alterations)
2.Issue Official
2.Pay the required
receipt
amount and receive
official receipt
PAYMENT FOR 1.Accept
ELECTRICAL FEE & payment and As stated 5 minutes Collector
LIBRARY FEES order of in the
1.Taxpayer submit payment issued order of
original order of by City Library payment
payment (no Dept.
alterations)
2.Issue Official
2.Pay the required
receipt
amount and receive
official receipt
PAYMENT FOR 1.Accept
ELECTRICAL FEE payment and As stated 5 minutes Collector
1.Taxpayer submit order of in the
original order of payment issued order of
payment (no by City payment
alterations) Engineering
2.Pay the required Dept.
amount and receive
2.Issue Official
official receipt
receipt
PAYMENT FOR 1. Accept
ELECTRICAL FEE payment and As stated 5 minutes Collector
1.Taxpayer submit order of in the
original order of payment issued order of
payment (no by City General payment
alterations) Services Dept.
2.Pay the required
2.Issue Official
amount and receive
receipt
official receipt
ISSUANCE OF 1.Accept the
CERTIFIED TRUE submitted duly As stated 5 minutes Collector
COPY accomplished in the
1.Taxpayer accomplish Unified request order of
and submit Unified form with payment
request form, complete
authorization letter with requirements
photocopy of gov’t
2.Issue official
issued ID of
receipt
representative and
taxpayer
2.Pay the required
amount and receive
official receipt
200
FRANCHISE 1.Accept
REGISTRATION FEE payment and As stated 5 minutes Collector
(New/Renewal) order of in the
Tricycle payment issued order of
drivers/operators by TRU payment
1.Taxpayer submit
2.Issue official
original order of
receipt
payment (no
alterations)
2.Pay the required
amount and receive
official receipt
RENTAL FEE 1.Accept
Facility Renters/Users payment and As stated 5 minutes Collector
1.Taxpayer submit order of in the
original order of payment issued order of
payment (no by Amoranto payment
alterations) Complex
2.Pay the required
2. Issue official
amount and receive
receipt
official receipt
PARKING FEE 1.Accept
As per Ordinance No. payment and As stated 5 minutes Collector
SP 2676, S-2018 order of in the
dated Mar. 14, 2018 payment issued order of
Use of QC Hall by GSD payment
Parking personnel
1.Taxpayer submit
2.Issue official
original order of
receipt
payment (no
alterations)
2.Pay the required
amount and receive
official receipt
Total 5 minutes
Collecting fees from Public and Private Markets and slaughterhouses as per order of payments
issued by other revenue generating departments
201
2nd to 4th Quarter
Previous tax bill and official receipt City Treasurer’s Office
Hawkers, street vendors, transient
vendors/others City Treasurer’s Office
Latest official receipt
Liquor Permit Fee
Original order of payment Business Permit Licensing Dept.
Sealing Fee
Original order of payment City Treasurer’s Office
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTION BE PAID TIME RESPONSIBLE
Market Stallholders City Tax and Based on 5 minutes Collector
(Private and Public Regulatory the amount Market Section
Markets) fees indicated in
1st Quarter the Order of
1.Taxpayer 1.Evaluate the payment
accomplish the Sales submitted Assessment
Declaration & requirement Clerk
Evaluation form, Taxes and Fees
present business 1.1 Assess the Division
permit, latest tax bill Business taxes
and official receipt and regulatory Local Revenue
2.Pay the required fees Collection
amount and receive Officer
2. Accept
official receipt Taxpayers
2.1Proceed to MDAD payment and Payment
Issue Lounge
2nd Quarter to 4th Computerized 5 minutes
Quarter Official receipt
1.Present the (COR) Collector
previous tax bill and Market Section
official receipt
2.Pay the required City Tax & Local Revenue
amount and receive Garbage fee Collection
official receipt Officer
1.Assess the Taxpayers
City Tax & Payment
garbage fee Lounge
2.Accept
payment and
issue
Computerized
Official Receipt
(COR)
Hawkers Vending
Fee 1.Accept order Based on 5 minutes Collector
(Street vendors, of payment (no the market
transient alteration) classification
vendors/others issued by and area
1.Present latest Market awarded
official receipt Development
2.Pay the required Administration
amount and receive Dept.
official receipt 2.Accept
payment and
issue official
receipt
Payment for 1.Accept order Based on
Slaughter and of payment the amount 5 minutes Collector
202
permit fees, ante issued by the indicated in
mortem, post City Veterinary the order of
mortem, entry fee Office payment
Meat Handlers, 2. Accept
Market meat vendors payment and
others issue official
1.Submit original receipt
order of payment
2.Pay the required
amount and receive
official receipt
Liquor Permit Fees 1.Accept order Based on
(Beer, wine,serving/ of payment the amount 5 minutes Collector
special permit) issued by the indicated in
Corporation & Single LLRB the order of
Proprietor 2. Accept payment
(restaurants/retailer payment and
/wholesaler, bar , issue official
cocktail lounge, receipt
carinderia)
1.Taxpayer submit
original order of
payment
2. Pay the required
amount and receive
official receipt
Sealing Fee 1.Accept order Based on
1.Taxpayer submit of payment the amount 5 minutes Collector
original order of issued by the indicated in
payment City the order of
2.Pay the required Treasurer’s payment
amount and receive Office
official receipt 2. Accept
payment and
issue official
receipt
Total 5 minutes
The Quezon City empowered to levy fees for sealing of weights and measures at such
reasonable rates. (Sec. 151 LGC). Every person before using instruments of weights and
measures for business, service, commercial or other transactions with the public within the
Quezon City shall first have them sealed and pay the corresponding fee, fixed under an
ordinance, to the City Treasurer’s Office.
203
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTION BE PAID TIME RESPONSIBLE
1.Taxpayer submit 1.Accept the Sealing and 20 minutes Clerk
request letter and request letter registration Weights and
present the weights and evaluate if Measures Unit
and measure the business Mechanical
instrument for sealing permit is valid ₱30.00 for
and the latest 30kgs and
tax obligation is below
settled. ₱40.00 for
1.1 If the 31kgs. and
apparatus is above
found to be
defective, the
ATSWM shall Digital
be disapproved. ₱500.00
1.2 Apparatus is fixed
in good
condition, issue
order of
payment
2. Accept order of 2.Receive order 5 minutes Collector
payment and pay the of payment and
required amount. issue official
2.1 Receive official receipt
receipt
3. Present the official 3.Check the 30 minutes Clerk
receipt and the official receipt Weights and
weighing instrument presented and Measures Unit
for sealing permit is fully
completed.
Initiate the
testing of the
measuring
apparatus. All
findings shall be
indicated in the
application form
Walk-In Taxpayer
1.Taxpayer or vendors 1.Accept Sealing and 15 minutes for Clerk
present the application application form registration every weighing Weights and
form, the weighing Check if the scale Measures Unit
scale and other weighing scale Mechanical
required documents is in order and ₱30.00 for
for verification determine the 30kgs and
business permit below
(for new) and ₱40.00 for
latest official 31kgs. and
receipt for above
renewal and
retirement and
determine the
Digital
expiration date
₱500.00
1.1 Issue order
fixed
of payment
205
Total 2 hours
MARKET RAID
Market Raid is an external service of the City Treasurer’s Office conducted to check weighing
scales / instruments if it is properly seal or use for illegal purposes of the market vendors.
206
4 Receive the weighing 4.Release the Clerk
scale sealed confiscated Weights and
weighing scale Measures Unit
sealed to the
owner upon
presentation of
official receipt
Total 1 hour
The Quezon City may levy an amusement tax to be collected from the proprietors, lessees or
operators of theatres, cinemas, concert halls, circuses, boxing stadia and other places of
amusement. (Sec.140 (a), LGC)
207
Total 15 minutes
REGISTRATION OF 1.Evaluate the 10 minutes Amusement
TICKETS for regular completeness TEAM Unit
Amusement of the submitted personnel
establishment documentary
(cinema, night clubs) requirements
1.Present with accuracy of
accomplished the
registration form, accomplished
current business registration
permit and official form
receipts (OR) sample
tickets and printers
invoice ticket
Total 10 minutes
ISSUANCE OF 1.Prepare tax 3 days Amusement
AMUSEMENT TAX exemption letter TEAM Unit
EXEMPTION for approval of personnel
1.Submit the City Mayor
endorsement letter (subject for
from Mayor’s Office, evaluation and
request letter completeness
indicating the of the submitted City Mayor
purpose and requirements)
beneficiary 1.1Evaluate the
For Corporation: authenticity of
-Secretary’s declared
Certificate beneficiaries
-SEC Registration and the
For Single purpose for
Proprietorship which the
-DTI Registration proceeds
-Proof of existence, should be
programs and utilized
activities of the
organization
Total 3 days
AMUSEMENT TAX 1.Assessment 10 minutes Amusement
RETURN of amusement TEAM Unit
*If special screening tax personnel
(one time Compute and
transaction) prepare tax bill
Unsold tickets shall for approval
be surrendered to and for
Amusement TEAM payment of
Unit amusement tax
209
9.Latest ITR with AFS on or before BIR
closure from the last payment of
business operation (original to be
presented and photocopy to be
submitted)
10.Latest VAT or Percentage Tax BIR
Returns (original to be presented and
photocopy to be submitted)
11.Books of Accounts (present upon BIR
evaluation/actual inspection and
examination)
12. Special Power of Attorney (SPA) Owner or client being represented
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTION BE PAID TIME RESPONSIBLE
1.Submit 1.Receive the Depends 5 minutes Receiving Clerk
accomplished submitted on the ff: Business
business retirement accomplished -Line of Retirement Unit
form with location form with business
map with complete complete -Gross
documentary documentary sales
requirements requirements -Area of
*To avoid penalty, 1.1Issue business
application shall be releasing form delinquency
made within 20 days with tentative and/or
upon closure of date deficiency
business taxes
1.1Receive the
releasing form and
wait for the set
appointment with the
Revenue Examiner
2. Assign to Acting Head
Revenue Business
Examiners the Retirement Unit
taxpayers
applying for
business
retirement
3.Evaluate and 7 days Revenue
review the (except Examiner
submitted January) Business
document Retirement Unit
3.1 Set an
appointment to
the taxpayer to
conduct actual
inspection if the
business is still
operational or
already closed
3.2Conduct
examination of
books of
account
3.3Prepare the
Business
Retirement Data
and
Assessment
form
210
4.Evaluate and Acting Head
review the Business
business Retirement Unit
retirement data (BRU)
and assessment
report
4.1 Prepare the
order of
payment and
certification fee
5.Recommend Acting Head
for tax bill BRU
Real Property Tax Clearance is issued to the property owner as proof of complete Real Property
tax payment in the Quezon City which provided to a lending company, bank or personal use.
211
Office or Division: Real Estate Division
Classification: Simple
Type of Transaction: G2C- Government to Citizen
Who may avail: All Quezon City Real Property owners
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1.Real Property Tax Clearance form Tax Clearance Section
2. Latest Official receipt of Real Property City Treasurer’s Office
tax
3. S.P.A/ Authorization letter, Secretary Real Property owner
Certificate (Corporation/Company) if not
declared as owner
4.Title (photocopy) Registry of Deeds
5.Latest copy of Tax Clearance (if Real Estate Division
available)
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTION BE PAID TIME RESPONSIBLE
1.Submit the 1.Receive the ₱ 50.00 15 minutes Receiving clerk
accomplished form accomplished per Tax Tax Clearance
and other form and Declaration Section
documentary evaluate the
requirements completeness of
the submitted
requirements
and determine if
declared owner
or authorized
person
1.1 Verify the
status of the
real property tax
payment
records and
determine if
there are any
outstanding real
property tax
arrears / RPT
adjustments and
other charges &
fees
1.2Issue order
of payment
2.Accept the order of 2. Receive the 5 minutes Collector
payment and pay the payment and Tax Clearance
required amount order of Section
2.1Receive official payment
receipt 2.1 Issue official
receipt
2.2Issue claim Receiving Clerk
stub specified
the releasing
date
212
10 or more tax clearance application- 5 days
Performing proper computation and billing of Real Property Taxes prior to its actual payment
213
Delinquency Section 1.4 Accept the As 20 minutes Collector
for instalment RPT bill and stated in Delinquency
payment undertaking Payment the RPT Section
1.2Receive the RPT 1.5Issue RPT Bill
Bill and pay the official receipts
required amount
Total 40 minutes
Real Property Tax 1.Verify the notice 10 minutes Assessment
Delinquent (included presented and Officer
in the list of check for RPT
properties to be arrears including
auctioned in the next the publication
public auction) cost As
1.Present the 1.2Assess and bill stated in
Statement/ Notice of the RPT due the RPT Supervisor
Delinquency, Final 1.3Countersign Bill Delinquency
Notice of the printed RPT 10 minutes Section
Delinquency or bill
Warrant of Levy 1.4 Accept the Collector
1.2Receive the RPT RPT bill and Delinquency
Bill and pay the Payment Section
required amount 1.5Issue RPT
official receipts
Total 20 minutes
Real Property Tax 1.Verify if the As 10 minutes Assessment
Delinquent (included property is within stated in Officer
in the list of the redemption the RPT
properties that were period and check Bill
already auctioned for RPT arrears,
and within the cost of publication
Redemption Period) and corresponding
1.Present the Notice interest on bid
of Delinquency, Final price (if any)
Notice of 1.2Assess and bill
Delinquency or the RPT due
warrant of levy 1.3Countersign Supervisor
(if any) the printed RPT Delinquency
1.2Receive the RPT bill 20 minutes Section
Bill and pay the 1.4 Accept the
required amount RPT bill and Collector
Payment Delinquency
1.5Issue RPT Section
official receipts
Total 30 minutes
Real Property Tax
Credit
(Double payment,
erroneous payment,
idle land tax, value 1.Accept the 5 minutes Receiving Clerk
reversion, property request letter and Records
reclassification) submitted Section
1. Prepare request documentary
letter for claim of tax requirements
credit specifying the 1.1Forward to
detailed information Real Estate
and submit Division the
photocopy of submitted 5 minutes Receiving Clerk
documentary
214
requirements (official documentary Real Estate
receipts, copy of tax requirements Division
declaration, title and 1.2Evaluate the
SPA with valid real estate tax 7 days
government ID, if not payment and the Clerk
declared owner) submitted Real Estate
1.1Proceed to 3rd documentary Division
floor, Records requirements
Section, *if prescriptive
Administrative period on tax
Division to submit the credit has set in,
documentary Inform the
requirements taxpayer that the
1.2Wait for the request has been
processing of the denied pursuant to
submitted documents Chapter 9 Sec.
229 of Quezon
City Revenue
Code as amended
Real Property tax payments are collected and validated through issuance of Computerized
Official Receipts
215
1.Proceed to 1.Accept the As stated 10 minutes Local Revenue
Taxpayer’s Payment Real Property in the Collection
Lounge Tax Bill and Real Officer
1.1Present the payment Property Taxpayers
Computerized Real 1.1Verify the Tax Bill Payment
Property Tax Bill at the existence of Lounge
assigned Counter flash assessment and
on the queuing screen encode the
and pay the required amount
amount tendered
1.2Receive the *for check
computerized Real payment,
Property tax official encode the
receipts bank’s name,
date, amount
and check
number
1.2Validate
payment and
issue
computerized
Real Property
Tax official
receipts
Total 10 minutes
Every officer of the local government unit whose duties permit or require the custody of funds,
property/ accountable forms shall be covered by a fidelity bond and such officer shall be
accountable and responsible for said funds and property/ accountable forms and for the
safekeeping thereof in conformity with the provisions of law. (Sec.305 (f), LGC; Sec.101, PD No.
1445)
216
Barangay /SK 1.Accept 5 minutes In-Charge
Treasurer approved RIS Accountable
1.Present duly and evaluate the Forms Unit
approved RIS and completeness of City Treasurer’s
submit complete the submitted Office
documentary documents
requirements 1.1Check the
fidelity bond
effectivity date of
the accountable
officer
2.Pay the cost of 2.Accept Depends 5 minutes In-Charge
accountable form payment and on the Accountable
requested and receive issue official prevailing Forms Unit
official receipt receipt price City Treasurer’s
2.1 Photocopy of 2.1 Provide the indicated Office
official receipt (1 copy) approved RIS to in the
to be submitted to the the releasing Purchase
releasing area custodian to Order
prepare and
process the
requested
accountable
form
3.Proceed to releasing 3.Release the 5 minutes Releasing Clerk
area of AF and sign the requested Accountable
receiving log-book of Accountable Forms Unit
accountable forms form
3.1 Check the quantity 3.1Consolidate
and serial number of the RIS with
booklet/pad purchase attached
And received copy of photocopy of
approved RIS Official Receipt
Total 15 minutes
Bonded Accountable
Officers/City 1.Accept the 5 minutes Releasing Clerk
Collectors approved RIS Accountable
1.Submit duly and check the Forms Unit
approved RIS which fidelity bond
indicated the quantity effectivity date of
of un-issued the accountable
Accountable Form officer
2.Wait for the 2.Prepare and 5 minutes Releasing Clerk
preparation of the process the Accountable
requested accountable requested Forms Unit
form accountable
form
3.Receive the 3.Release the 5 minutes Releasing Clerk
accountable forms requested Accountable
upon checking the accountable Forms Unit
quantity and serial form and require
numbers of to sign the
booklet/pad receiving log-
3.1Sign the receiving book and portion
log-book, portion of of the RIS
RIS and receive copy 3.1 Encode the
of the approved RIS serial numbers
of received
booklet by the
accountable
217
officer thru the
existing system
Total 15 minutes
Bonded Collectors at the end of business hours, shall prepare the Report of Collection and
Deposits (RCD) and remits the collection to the authorized Cashier at the Cash Division.
Certificate of Employment is issued to regular plantilla or job order employee needing this
document that he/she is employed/ connected to this Office and for whatever legal or personal
use of the employee.
218
Who may avail: All Quezon City Treasurer’s Office (Permanent or job-order
employee)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1.Document Request form (DRF) Personnel Section
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTION BE PAID TIME RESPONSIBLE
1.Employee 1.Accept the None 10 minutes Receiving
accomplish Document application form Officer
Request form (DRF) at and encode in Personnel
the Personnel Section the certificate Section
and receive the claim record system
stub the requested
certification of
employee
1.1Issue claim
stub and Acting Chief,
process the Administrative
requested Division
certification
1.2 Approve/
sign the
certification
The receiving and/or dissemination of the official documents such as memoranda, letters or
correspondence from other Offices/ Agency addressed to the City Treasurer’s Office for
information, compliance or claim of the requesting party
219
received of the 1.1Provide the
Records Section received copy
(*For follow-up, receive (stamped) to the
a stub indicated the taxpayer /or
telephone number of requesting party
this Office with name of (if applicable,
personnel) the stub
indicated the
name of person
and telephone
number)
2.Register in the 10 minutes Receiving clerk
log-book and Records
thru existing Section
system, the
received letter/
memoranda and
attach routing
slip
2.1 Evaluate the Chief
letter to whom it 5 minutes Records
will be assigned Section
2.2Release the
letter to
appropriate Releasing Clerk
personnel for Records
proper action or Section
for
dissemination
Total 20 minutes
Performing proper computation and billing of Business Tax prior to actual payment
220
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTION BE PAID TIME RESPONSIBLE
1st Quarter 1.Accept the Depends on 10 minutes Assessment
1.Present the approved Sales the ff: Officer
Approved Sales Declaration and -line of CTO
Declaration and Evaluation business Branch Office
Evaluation Form and Form. -Gross Sales
other required 1.1Encode thru -Area of
documents the system all establishment
pertinent
information from
the business
permit and
compute City
Tax and
regulatory fees
2.Receive 2.Issue Assessment
computerized computerized Officer
Business tax Bill for Business Tax CTO
approval of authorized Bill Branch Office
signatories
Total 10 minutes
2nd-4th Quarter 1.Accept the 10 minutes Assessment
1.Present the previous previous Officer
Business tax bill and business tax bill CTO
official receipts and check the Branch Office
1.1Receive the Mayor’s Permit
computerized number thru
business tax bill system
1.1Print and
issue
computerized
business tax bill
Total 10 minutes
Business tax payments are collected and validated through issuance of computerized Official
receipts
221
on the queuing screen assessment and
and pay the required encode the
amount amount
1.2Receive the tendered
computerized Business *for check
tax official receipts payment,
encode the
bank’s name,
date, amount
and check
number
1.2Validate
payment and
issue
computerized
Business Tax
official receipts
Total 10 minutes
Community Tax Certificate shall be issued to every person or corporation upon payment of the
Community tax. A community tax shall be paid in place of residence of the individual or in the
place where the principal office of the juridical entity is located. (Art.246 (e) Sec.160, LGC)
222
(CTDF) and present 2.Encode the on the
date of registration of
pertinent income of
business information taxpayer
declared on
CTDF thru a
system which
automatically
compute tax
due based on
the declared
gross sales on
the CTDF
2.Pay the required 1.Accept the 5 minutes Collector
amount and receive payment and CTO
the computerized release the Branch Office
community tax computerized
certificate (CTC) CTC
Total 10 minutes
Renewal of 1. Accept the 5 minutes Collector
Business: accomplished Amount CTO
1.Taxpayer CTDF and to be Branch Office
accomplish required paid
community tax documents depends
declaration form 2.Encode the on the
(CTDF) and present pertinent income of
the approved information taxpayer
business tax declared on
declaration by a CTDF thru a
evaluator system which
1.1 Taxpayer proceed automatically
to the counter compute tax
intended for encoding due based on
of information the declared
gross sales on
the CTDF
2.Pay the required 1.Accept the
amount and receive payment and
the computerized release the
community tax computerized
certificate (CTC) CTC
Total 5 minutes
Individual 1. Accept the Amount 5 minutes Collector
1.Taxpayer accomplished to be CTO
accomplish CTDF and CTDF paid Branch Office
proceed to the 2.Encode the depends
counter intended for pertinent on the
encoding of information income of
information declared on taxpayer
CTDF thru a
system which
automatically
computes tax
due based on
the declared
gross sales on
the CTDF
2.Pay the required 2.Accept the Collector
amount and receive payment and
the computerized release the
223
community tax computerized
certificate (CTC) CTC
Total 5 minutes
Claiming of paid 1.Search Included 5 minutes Collector
CTC Single Mayor’s permit in the
Proprietor no. (MP) thru payment
1.Taxpayer present the system and of
original tax bill and print CTC based Business
duplicate of pink copy on presented Tax
of official receipts documents
Community Tax Certificate shall be issued to every person or corporation upon payment of the
Community tax. A community tax shall be paid in place of residence of the individual or in the
place where the principal office of the juridical entity is located. (Art.246 (e) Sec.160, LGC)
224
For Real Property Owner-Real property
tax bill
5. Claiming of paid CTC Corporation City Treasurer’s Office
Original tax bill and official receipt Branch Office
(Duplicate or pink copy of official
receipts
For Representative: Authorization Letter DFA, SSS, GSIS, Comelec, LTO
with a photocopy of government issued
valid ID of the person being represented
and the ID of the representative
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTION BE PAID TIME RESPONSIBLE
New Business: 1. Accept the
1. Taxpayer accomplished Amount 5 minutes Collector
accomplish CTDF and to be
community tax required paid
declaration form documents depends
(CTDF) and present 2.Encode the on the
date of registration of pertinent income of
business information taxpayer
declared on
CTDF thru a
system which
automatically
computes tax
due based on
the declared
gross sales on
the CTDF
2.Pay the required 1.Accept the Collector
amount and receive payment and
the computerized release the
community tax computerized
certificate (CTC) CTC
Total 5 minutes
Renewal of 1. Accept the Collector
Business: accomplished Amount 5 minutes
1.Taxpayer CTDF and to be
accomplish required paid
community tax documents depends
declaration form 2.Encode the on the
(CTDF) and present pertinent income of
the approved information taxpayer
business tax declared on
declaration by an CTDF thru a
evaluator system which
1.1 Taxpayer proceed automatically
to the counter compute tax
intended for encoding due based on
of information the declared
gross sales on
the CTDF
2.Pay the required 1.Accept the Collector
amount and receive payment and
the computerized release the
community tax computerized
certificate (CTC) CTC
Total 5 minutes
225
Claiming of paid 1.Search Included 5 minutes Collector
CTC Corporation Mayor’s permit in the
1.Taxpayer present no. (MP) thru payment
original tax bill and the system and of
duplicate of pink copy print CTC based Business
of official receipts on presented Tax
documents
2.Receive the 2.Release
computerized computerized
community tax CTC
certificate (CTC)
Total 5 minutes
Collection of regulatory fees and various user/ service charges as required by law and imposed
by revenue generating departments of the Quezon City.
226
Professionals- 3.Issue monthly
previous/currently Professional surcharge)
employed in gov’t 1. Tax Receipts
Submit service record
2.Present original PRC Additional
ID cost
3.Pay the required fee
Verification
Renewal: fee of
Present latest Original ₱ 20.00
PTR and photocopy of
latest PTR
Cert. true
copy
₱ 50.00
PTR (LAWYERS)
New:
Lawyers presents 5 minutes Collector
1. Present original IBP 1. Verify from ₱ 300.00
card and original the record of the
Certification from (plus
previous
Supreme Court penalty if
payment (if
2.Pay the required fee not
applicable)
3.Receive Professional updated;
2.Accept 25% + 2%
Tax receipts
payment monthly
surcharge)
3.Issue
Renewal: Professional
Lawyers Tax Receipts
previous/currently
employed in gov’t
present Service
Record, original latest
PTR and photocopy of
latest PTR and IBP
card
For Representative of
Professional/Lawyers
1.Present original
(PRC/IBP card),
original & photocopy of
authorization letter and
Additional
original and photocopy
cost
of gov’t issued ID,
photocopy of ID of Verification
authorized person fee of
₱ 20.00
Cert. true
copy
₱ 50.00
227
COLLECTION OF MARKET BUSINESS TAX AND OTHER FEES
Collecting fees from Public and Private Markets and slaughterhouses as per order of payments
issued by other revenue generating departments
228
Official Receipt
(COR)
Hawkers Vending
Fee 1.Accept order Based on 5 minutes Collector
(Street vendors, of payment (no the market
transient alteration) classification
vendors/others issued by and area
1.Present latest Market awarded
official receipt Development
2.Pay the required Administration
amount and receive Dept.
official receipt 2.Accept
payment and
issue official
receipt
Payment for 1.Accept order Based on
Slaughter and of payment the amount 5 minutes Collector
permit fees, ante issued by the indicated in
mortem, post City Veterinary the order of
mortem, entry fee Office payment
Meat Handlers, 2. Accept
Market meat vendors payment and
others issue official
1.Submit original receipt
order of payment
2.Pay the required
amount and receive
official receipt
Liquor Permit Fees 1.Accept order Based on
(Beer, wine,serving/ of payment the amount 5 minutes Collector
special permit) issued by the indicated in
Corporation & Single LLRB the order of
Proprietor 2. Accept payment
(restaurants/retailer payment and
/wholesaler, bar, issue official
cocktail lounge, receipt
carinderia)
1.Taxpayer submit
original order of
payment
2. Pay the required
amount and receive
official receipt
Sealing Fee 1.Accept order Based on
1.Taxpayer submit of payment the amount 5 minutes Collector
original order of issued by the indicated in
payment City Treasurer’s the order of
2.Pay the required Office payment
amount and receive 2. Accept
official receipt payment and
issue official
receipt
Total 5 minutes
229
BARANGAY COMMUNITY RELATION DEPARTMENT
1. Partnership Program
The Local Government Code of 1991, provides that Local Government Units shall
promote the establishment and operations of Peoples organization, non-governmental
and the private sector, to make them active partners in the pursuit of local autonomy, and
to directly involve them in the plans, programs, projects or activities in local government
unit, such as, but not limited to, membership in local special bodies (LSBs) and
involvement to the delivery of basic services and facilities. As per Ordinance No. SP-
2392, which mandates the creation of NGO/POs accreditation committee to process
applications for accreditation of NGO and POs.
The BCRD as a member of the said committee was tasked to receive, pre-evaluate and
transmit applications for accreditation to the office of City Secretary.
Letter of Intent
Duly accomplished Application
Form
Board Resolution signifying BCRD Receiving Desk
intention for accreditation
Copy of Certificate of
Registration
Constitution/By-Laws
List of current officers and
members (with their addresses,
citizenship and contact
numbers)
Annual Accomplishment
Report/Previous
Activities/Projects
Financial Statement
Copy of Minutes of the Meeting
duly certified by Board Secretary
Attendance of majority of the
members who attended such
meeting with their affixed
signatures
Barangay Certification attesting
to existence of the organization
(in the case POs not registered
in any registering Agency)
Note: Application shall be submitted
in THREE (3) SETS, one (1) set to be
230
retained by the applicant
organization.
This program aims to encourage active participation of Communities and Civil Society
Organizations in building a safe and quality city by providing life-saving equipment and
materials against emerging infectious diseases, natural and man-made calamities
231
Office or Division: BARANGAY AND COMMUNITY RELATIONS DEPARTMENT
Classification: Simple
Type of Transaction: Government to Citizen (G2C)
Who may avail: Community-based Civil Society Organizations
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
232
1. Letter Request/Request Form
2. Government Issued IDs
3. Barangay Certification BCRD Receiving Desk
4. Birth Certificate
5. Marriage Certificate
6. Death Certificate
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS RESPONSIBLE
ACTIONS BE PAID TIME
Step 1: Submission of A. For Service A. 1-2 working • Receiving/R
Letter Request Record 50.00 days eleasing
a. For 1. Receipt of per Clerk
Claims/Burial Required certificati • Encoder
and Financial Documents on • In-charge of
Assistance 2. Processing excluding Burial/Financ
b. Request for of the B. Depending ial request
for Burial/
Service request on availability Liaison
Financial
Record/Certific 3. Issuance/R of funds
ation and elease of Assistanc
Authentication. Certificate/ e
Service
Step 2: Submission of Record
Required Documents
B. For Burial
Benefits and
Step 3: Receiving of Financial
requested materials Request
1. Interview
2. Evaluation
of Request
Document
Recommendat
ion to the City
Treasurer
Total
233
DEPARTMENT OF ENGINEERING
A. ASPHALT OVERLAY
B. ASPHALT PATCHING
234
Who may Avail Residents of Quezon City
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Letter-Request
2. Thru Phone Request
3. Walk-in
CLIENTS STEPS AGENCY FEES TO PROCESSING PERSON
ACTIONS BE PAID TIME RESPONSIBLE
1. Submit the 1. Inspection by None 7 days Engineer V
Letter-Request District Engineering
2. Report the Engineer Department
concern thru 1.1 Evaluation of
phone. reported
3. Walk-in area/site
involved.
1.2 Preparation
of Program
of Works.
235
2. Inform the None 15 days Engineer V
client of the Engineering
inspection’s Department
status.
2.1 Approval of
project is
subjected to
availability of
materials.
TOTAL None 22 days
D. ROAD REPAIR
236
Building Maintenance Division
External Services
A. BUILDING MAINTENANCE
To provide technical and working expertise to different request made by different
Departments and Quezon City as a whole
237
Excavation clearance processing.
238
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Letter-Request 3. Walk-in
2. Thru Phone Request
CLIENTS AGENCY FEES PROCESSING PERSON
STEPS ACTIONS TO BE TIME RESPONSIBLE
PAID
1. Survey of None 1 day for 1-5 Head, Planning
possible projects and
site for program 2 days for 6-10 Programming
of projects Division
estimates in 3 days for 10 Engineering
coordination or more Department
with projects
barangay
officials,
school officials
and residents of
Quezon City.
1. Letter 2. Evaluation and None 2 days Head, Planning
Request from inspection of and
various city reported are/site Programming
officials, involved. Division
barangay, Engineering
school and Department
residents of
Quezon City.
2. Report the
concern thru
phone.
3. Walk-in
3. Submit to the None 1 day Head, Planning
City and
Engineer the list Programming
of Division
proposed infra- Engineering
projects. Department
240
B. PARTIAL BILLING FOR VERTICAL PROJECTS
Periodical accomplishment billing until 90% maximum of once a month.
Issuance of remaining unbilled contract amount after the project has been satisfactorily
completed.
241
2. Rectification 2. Punch listing None 5 days Engineer IV
of inspection Engineering
inspector’s Department
findings
3. Preparation of None 4 days Engineer IV
report Engineering
recommending Department
final inspection
4. Final punch list None 7 days Engineer IV
inspection Engineering
Department
5. Preparation of None 2 days Engineer IV
Statement of Engineering
Account (SWA) Department
6. Completion and None 3 days City Government
acceptance Department Head III
inspection Engineering
Department
7. Transmit None 2 days City Government
request Department Head III
to Finance Engineering
Department Department
TOTAL None 30 days
Issuance of remaining unbilled contract amount after the project has been satisfactorily
completed.
242
4. Final punch list None 5 days Engineer IV
inspection Engineering
Department
5. Preparation of None 2 days Engineer IV
Statement of Engineering
Account (SWA) Department
6. Completion and None 3 days City Government
acceptance Department Head III
inspection Engineering
Department
7. Transmit request None 2 days City Government
to Department Head III
Finance Engineering
Department Department
TOTAL None 21 days
243
F. PROJECT SUSPENSION FOR VERTICAL, HORIZONTAL & WATERWAYS
PROJECTS
Increasing contract time duration due to force majeure, rainy/unworkable days and/or other
events stated in R.A. 9184 Annex E, Section 10
244
Engineer 2. End-user
2. Original drawing plans
3. BID documents
4. Pictures (colored)
5. Notice to Proceed
6. Notice to Commence
7. Contract
CLIENTS AGENCY FEES TO PROCESSING PERSON
STEPS ACTIONS BE PAID TIME RESPONSIBLE
1) Submit 1. Preparation of cost None 14 days Engineer IV
requirements estimates and take off Engineering
Department
2. Verification of None 14 days Engineer IV
submitted documents Engineering
Department
3. Recommend approval / None 7 days City Govt.
disapproval Department Head
III
Engineering
Department
4. Approval / disapproval None 7 days Variation
of variation order Committee
5. Preparation of report None 5 days Variation
address to the Mayor Committee
6. Approval / disapproval None 7 days City Mayor
of variation order Office of the City
Mayor
7. Issuance of report to None 2 days City Mayor
contractor Office of the City
Mayor
TOTAL None 56 days
Administrative Division
External Services
245
1. Submit 1. Receive and stamp the None 1 day Chief
Letter documents Administrative
request or 1.1. Provide the client a Officer
communicatio receiving copy for reference Engineering
n 1.2 Encode communications Department
to for attachment of Routine Slip
Records 1.3 Check and review the
Section communications before
proceeding to the City
1.1 Obtain Engineer
receiving
copy
2. Forward communications None 1 day City
to the Office of the City Government
Engineer for instructions Department
indicated in the Routine Slip Head III
Engineering
Department
3. Receive and check the None 1 day Chief
instructions of the City Administrative
Engineer and encode in Officer
Logbook Records Engineering
Communication e-file Department
3.1 Release documents to
different divisions, utility,
contractor, barangay and
other concerned agencies
as instructed by the City
Engineer.
TOTAL None 3 days
246
1. Communications 1. Receive request None 1 day Administrative
from the end-user, and check the Officer IV,
complaints request Storage/Archive Records
Room Section
1.1. Stamp with Engineering
Certified Department
Photocopy to be
signed by the
Head of Records
Section
1.2 Issue Order of
payment
Administrative Division
Internal Services
247
3. Conduct pre-screening None 1 day Administrative
Officer II,
Personnel
Section
Engineering
Department
4. Prepare notice of None 2 days Chief
screening Administrative
and submit to the Chief Officer
Administrative Officer for Engineering
interview Department
4.1 Forward evaluation to the
City Engineer for approval
&/or further interview.
5. City Engineer forwards to None 2 days City
Asst. City Engr. for Government
Administration &/or Chief Department
Administrative Officer for Head III
coordination &/or Engineering
instructions. Department
2. Submit all the 6. Notify applicants to None 5 minutes Chief
requirements comply Administrative
for employment with the requirements. Officer
/ promotion. Engineering
Department
TOTAL None 7 days, 5
minutes
Employees are granted the right to avail leave of absence with or without pay as provided
be the CSC Rules and Regulations.
248
from Nos. 1 to leave credits. Engineering
6D. Department
Have the
respective head
sign for
recommending
approval of
leave
and submit to
Personnel
Section
2. Forward the None Administrative
Application Officer II,
Form for initial. Personnel
2.1 Forward the Section
Application Engineering
Form for signatures of Department
the Chief Administrative
Officer and Asst. City
Engineer for
Administration
249
1. Submit 1. Receive and stamp None 1 day Administrative
Letter of Intent the documents Officer II,
to retire (FOR 1.1. Provide the client a Personnel
OPTIONAL receiving copy for Section
RETIREE) reference Engineering
addressed to 1.2 Encode Department
the City communications
Engineer at for attachment of
the Records Routine Slip
Section 1.3 Check and review
the communications
before proceeding
to the City Engineer
2. Submit all 2. Prepare endorsement None 1 day Administrative
the for Officer II,
requirements initials of the Chief Personnel
Administrative Officer Section
and Asst. City Engineering
Engineer Department
for Administration and
signature of the City
Engineer.
3. Transmit None Human
endorsement to the Resource
HRMD Management
Department
TOTAL None 2 days
250
1. Submit all the 1) Prepare None 2 days Administrative
requirements indorsement for Officer II,
initials of the Personnel
Chief Section
Administrative Engineering
Officer and Asst. Department
City Engineer for
Administration
and signature of
the City Engineer.
251
Office Clearance is requested by existing, resigned and separated employees as
requirement for retirement/survivorship application, leave and loan application.
252
1. Walk-in Personnel Section
Official/Employees whether still in the service, retired, resigned, etc. often request for the
authentication of the photocopy of their appointment, SALN, NOSA, Payslip, etc. for various
purpose, otherwise it will not be considered an official document.
253
1. Proceed to 1. Receive and None 1 minute Administrative
Personnel Section stamps the name Officer II,
to request for of the signatory Personnel Section
authentication of to the document Engineering
personnel record. being requested Department
for authentication
2. forward the None 3 minutes Administrative
document to the Officer II,
officer for Personnel Section
signature Engineering
Department
2. Obtain the 5. Record and None 1 minute Administrative
request from the release the Officer II,
Personnel Section. document. Personnel Section
Engineering
Department
TOTAL None 5 minutes
254
DEPARTMENT OF PUBLIC ORDER AND SAFETY
Recruitment and hiring of DPOS Contract of Service personnel is the temporary measure
implemented by this department to augment the existing workforce for particular program / project.
The services of these Contract of Service personnel are subject for renewal every six months
depending on the need and performance of the personnel.
Office /
Administrative Division, Department of Public Order and Safety
Division:
Classification: Simple
Type of
G2C
Transaction:
Quezon City residents, high school graduate, college level, college
Who may avail:
graduate or post graduate;
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
255
Department Head for
instruction;
256
2.2 Collects the None 1 hour Admin Clerk
evaluation sheets /
score sheets of the
DCS members after
all the applicants are
interviewed and
tabulates the result of
the ratings;
2.3 Submits the None 20 mins Admin Clerk
result to the Chief
Administrative Officer
2.4 Checks the None 15 mins Chief
tabulation and Administrative
presents to the Officer
Department Head for
instruction;
2.5 Instructs the None 15 mins Head, DPOS
CAO to set final
interview of
applicants who
passed the initial
interview
2.6 Informs all None 1 hour Admin Clerk
applicants who
passed the
preliminary
screening on the date
and time of the final
interview;
3. Appears before 3. Interviews all the None 20 mins Head, DPOS
the DPOS Head for applicants;
final interview
3.1 Gives instruction None 20 mins Head, DPOS
to the Chief
Administrative Officer
and identifies
applicants to be hired
3.2 Informs None 30 mins Chief
successful applicants Administrative
to submit all Officer
documentary
requirements within 5
days
3.3 Waits for the None 5 days Admin Clerk
submission of
documents by the
applicants;
4. Submits to 4. Receives and None 2 hours Admin Clerk
DPOS all the checks on the
documentary completeness of the
requirements documents and
advises them to
report after 2 days for
the signing of contract
and for the general
orientation
4.1 Prepares Contract None 1 hour Admin Clerk
of Service for the
newly hired
applicants
257
4.2 Prepares all None 2 days Admin Clerk
documentary
requirements for the
signing of contract
and notifies all
successful applicants
to report for signing
and orientation;
5. Reports to DPOS 5. The applicants are None 30 mins Chief
on the specified oriented on the Terms Administrative
date for contract and Conditions prior Officer
signing and to signing of contract;
orientation
6. Applicants signs 6. Have the newly None 1 hour Admin Clerk
Contract hired personnel sign
contract as Contract
of Service employees
of DPOS for the
period ________;
6.1 Affixes signature None 20 mins Head, DPOS
on the Contract of
Service;
6.2 Transmits the None 30 mins Admin Clerk
signed Contract of
Service to the Human
Resource and
Management
Department for
processing and
signature of the
Mayor;
7. Reports for work 7. Welcomes the None 30 mins Chief
newly hired Contract Administrative
of Service Personnel Officer
and gives them
orientation on the
functions of our
department;
8 days
TOTAL: 6 hours
18 mins
A DPOS Clearance is issued to private security guards securing occupational permit in compliance
with Quezon City Ordinance No. SP-942, S-2000 "An Ordinance regulating the operation and
activity of security, detective or watchman agencies and its security guards or officers, detectives,
or watchman deployed in Quezon City and imposing penalties for violation thereof."
258
Who may avail: Private Security Guards
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
259
SECURITY AGENCY (RENEWAL)
1. Previous Business Permit BPLD
2. Official Receipt (Business Tax - Current
Year) CTO
3. Locational Clearance CPDO
4. License to Operate PNP
5. Bgy. Clearance Barangay of Business Location
6. Monthly Disposition of Guards
7. Fire Safety Inspection Certificate BFD
SECURITY TRAINING CENTER (NEW)
1. Business Permit Application Form BPLD
2. Barangay Clearance Barangay of Business Location
3. Fire Safety Inspection Certificate BFD
4. Accreditation from TESDA/PNP TESDA/PNP
5. SEC Registration (Corp) SEC
6. DTI (Single) DTI
SECURITY TRAINING CENTER
(RENEWAL)
1. Business Permit Application Form BPLD
2. Barangay Clearance Barangay of Business Location
3. Fire Safety Inspection Certificate BFD
4. Accreditation from TESDA/PNP TESDA/PNP
5. Official Receipt (Business Tax - Current
Year) CTO
RETAILER OF FIREARMS AND
AMMUNITIONS (NEW)
1. Business Permit Application Form BPLD
2. Barangay Clearance Barangay of Business Location
3. Fire Safety Inspection Certificate BFD
4. License to Operate to Deal in
Firearm/Ammunition PNP
5. SEC Registration (Corp) SEC
6. DTI (Single) DTI
RETAILER OF FIREARMS AND
AMMUNITIONS (RENEWAL)
1. Business Permit Application Form BPLD
2. Barangay Clearance Barangay of Business Location
3. Fire Safety Inspection Certificate BFD
4. License to Operate to Deal in
Firearm/Ammunition PNP
5. Official Receipt (Business Tax - Current
Year) CTO
RETAILER OF FIRECRACKERS
1. Filled-up MDAD Application Form MDAD
2. Barangay Clearance Barangay of Business Location
3. License to Deal Firecrackers and
Pyrotechnic Devices Clearance PNP
4. Authorization from the Manufacturer
5. Police Clearance PNP
6. RTC/MTC/ Prosecutor's Clearance RTC/MTC/Prosecutor's Office
7. Mayor's Clearance Mayor's Office
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE
260
1. Submits all the 1. Receives and None 10 minutes Receiving/Releasing
necessary checks all the Clerk
requirements requirements and
prepares routing slip
1.1. Reviews and None 30 minutes Chief, Admin
evaluates documents
1.2. Refers to division- None 20 minutes DPOS, Head
in-charge for complete
staff work
1.3. Evaluates and None 20 minutes SID Personnel
reviews all
requirements
1.4. Prepares DPOS None 15 minutes SID Personnel
Clearance
1.5. Recommends None 10 minutes Chief, SID
approval
1.6 Reviews and None 30 minutes Chief, Admin
affixes initials
1.7. Approves/Signs None 1 Day Head, DPOS
clearance
2. Secures 2. Releases clearance None 10 minutes Receiving/Releasing
Approved DPOS to the applicant Clerk
Clearance
TOTAL: 1 Day 2 Hours and 25 Minutes
261
1.4 Prepares DPOS None 15 minutes SID Personnel
Clearance
1.5 Recommends None 10 minutes Chief, SID
Approval
1.6 Reviews and None 30 minutes Chief, Admin
affixes initials
1.7 Approves/signs None 1 Day Head, DPOS
clearance
2. Secures 2. Releases clearance None 10 minutes Receiving/Releasi
Approved DPOS to the applicant ng Clerk
Clearance
TOTAL: 1 Day 2 Hours and 5 Minutes
262
1.1 Reviews and NONE 30 minutes Chief, Admin
evaluates documents
1.2 Reviews and refers to NONE 30 minutes DPOS, Head
division-in-charge for
complete staff work
1.3 Evaluates and NONE 20 minutes SID Personnel
reviews all requirements
1.4 Issues Order of NONE 5 minutes SID Personnel
Payment
2. Pays 2. Receives payment and 1-5 Ranges 1 hour Cashier/CTO
Corresponding issues Official Receipt Php1000
Fees 6-10
Ranges
Php2000
More than
10 Ranges
Php 4000
3. Applicants 3. Receives and verifies
submits Official official receipt submitted
Receipt
3.1 Prepares DPOS 10 minutes SID Personnel
NONE
clearance
3.2 Recommends for 10 minutes Chief, SID
NONE
approval
3.3 Affixes initial for 10 minutes Chief, Admin
NONE
approval of clearance
3.4 Approves/signs 1 Day Head, DPOS
NONE
clearance
4. Secures 10 minutes Receiving/Releasi
4. Releases approved
approved DPOS NONE ng Clerk
clearance
Clearance
TOTAL: 1 Day 3 Hours and 15 Minutes
263
1.1 Reviews and None 20 minutes Chief, Admin
evaluates documents
264
1.17 Prepares After None 4 hours SID Personnel
operation report
265
1.9 Prepares After None 4 hours SID Personnel
Operation Report,
endorsement to
concerned offices and
Letter to Complainant for
the action taken
266
1.2 Reviews None 20 minutes DPOS, Head
documents and
refers request to
GTO for complete
staff action
1.3 Evaluates the None 10 minutes OIC, GTO
request and gives
instruction to
section-in-charge
For qualified 1.4 Informs None 30 minutes GTO, Section Chief
applicants applicants to submit
all requirements if
qualified;
For disqualified Prepares letter of
applicants: denial for
disqualified
applicants
Recommends and 10 minutes OIC, GTO
affixes initial on the
letter of denial
Affixes initial on 10 minutes Chief, Admin
letter of denial
Approves letter of 30 minutes DPOS, Head
denial
Releases / sends 1 hour Releasing Clerk
letter of denial to
disqualified
applicants
2. Applicants submit 2. Receives, None 1 hour GTO Clerk
all documentary evaluates and
requirements for records documents
etrike application submitted;
2.1 Assesses None 1 Hour Green Transport Staff
applicants based on
the documents
submitted and refers
to the Selection
Committee for
evaluation.
2.2 Encodes the None 1 Hour Green Transport Staff
name and other
personal data of the
applicants in the
master list of all
applicants.
2.3 Sets the date None 1 Hour Chief Admin. Section
for the interview of
the selected
recipients and
availability of the
DPOS Selection
Committee
3. Interview and 3. Informs all None 2 Hours GTO Admin Clerk
conduct training of selected applicants
selected etrike on the date and time
beneficiaries of interview thru text
message.
3.1 Interviews all None 1 Hour Selection Committee
selected applicants
267
3.2 Tabulates the None 1 Hour Green Transport Staff
result of the
interview of the
Selection Committee
Members
3.3 Submits result None 30 minutes OIC, GTO
to the Head, DPOS
3.4 Reviews and None 20 minutes Chief, Admin
evaluates results
and recommends to
Head, DPOS
3.5 Approves None 20 minutes DPOS, Head
application and
instructs the OIC,
GTO for complete
staff work
3.6 Informs all None 1 Hour GTO Admin Clerk
successful
beneficiaries on the
date and time of
training thru text
message.
4. Attends training 4. Conducts training None 3 hours GTO Operations
and orientation and Orientation for Section
beneficiaries
regarding etrike
operation
Prepares None 1 day EVWealth
Memorandum of
Agreement between
the Quezon City
Government and the
Recipient
Sets appointment None 1 day GTO Admin Section
with the Mayor for
the signing of MOU
and awarding of unit
5. Reports to the 5. Signs None 30 minutes GTO Admin Section
Green Transport Memorandum of
Office, DPOS on the Agreement
specified date for
contract signing
5.1 Distribution of E- None 1 hour Office of the Mayor
Trikes to qualifies and DPOS
recipients
For disqualified 2 hours 15 mins
TOTAL applicants
For qualified applicants 4 days 5 mins
268
Type of
G2C
Transaction:
Who may avail: Quezon City Constituents
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
269
HOUSING COMMUNITY DEVELOPMENT and
RESETTLEMENT DEPARTMENT
270
recommendation
for approval of the None 45 minutes Division Head
Department Head Housing and
Resettlement
Division
1.2 Issue Department Head
Office of the
Certificate of Department Head
Accreditation for
approved
applications
TOTAL: None 15 days
Office or Division: Direct Sale Section under Housing and Resettlement Division
Classification: Highly Technical Transaction
Type of Transaction: G2C – Government to Citizen;G2G –Government to Government
Who may avail: Qualified informal settler families, government employees and other
Quezon City residents
271
appropriate Consulate Office) (1 original
copy)
Barangay Clearance (1 original ) Barangay Hall
Certificate of No Property (1 original ) City Assessor’s Office
Family Picture 3R (2 original copy) Client (Applicant)
NBI Clearance ( 1 original 1 photocopy) NBI
BIR TIN copy of ID (if necessary) BIR
(1 photocopy)
Recommendation of Development Officer, Development Officer of HCDRD – Housing and
if ISFs (1 original copy) Resettlement Division/Community Development
Section
272
The Department through Accounts Management and Monitoring Section issues order of
payment to beneficiaries of Socialized Housing Program who will pay their monthly
amortizations.
Office or Division: Accounts Management and Monitoring Section under Support
Services Division
Classification: Simple Transaction
Type of Transaction: G2C – Government to Citizen
Who may avail: Quezon City Socialized Housing Beneficiaries
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Contract to Sell (2 photocopy ) HCDRD –Housing and Resettlement
Division/Direct Sale Section
Official Receipt (original and photocopy ) City Treasurer’s Office
Title and/or Technical Description (2 HCDRD –Housing and Resettlement
photocopy) Division/Direct Sale Section
Letter Request (1 original) Client
Valid ID Government Issued Identification BIR, Post Office, DFA, PSA, SSS, GSIS, Pag-
Card IBIG
NBI Clearance (1 original) NBI
Authorization Letter (if necessary) Client
(1 original)
Special Power of Attorney (SPA) Client
(if necessary) (1 original)
273
The Department through the Accounts Management and Monitoring Section issues certificate of
full payment to fully paid beneficiaries of Socialized Housing Program.
Office or Division: Accounts Management and Monitoring Section under Support
Services Division
Classification: Simple transaction
Type of Transaction: G2C – Government to Citizen
Who may avail: Informal Settler Families in Quezon City
274
Valid ID (Any Government Issued ID) BIR, Post Office, DFA, PSA, SSS, GSIS, Pag-
Original Copy IBIG
Authorization Letter (if necessary) (1 Beneficiary
original )
Special Power of Attorney (if necessary) 1 Beneficiary
original )
275
documents are
attached.
2. Attend meeting for 2. Conduct None 10 days Census Team
pre-investigation investigation and Census and
guided by the Census ocular inspection. Planning Division
Team.
2.1 Write a letter None 2 days Census Team
to Brgy. Captain Leader/Section
for the conduct Chief
Census Survey Census and
Planning Division
3. Attend briefing for 3. Conduct actual None 1 days Census Team
the schedule of actual Census Survey Census and
census guided by the Planning Division
Census Team.
3.1 Evaluate None 15 days Section Head
accomplished Census and
Forms (protocol) Planning Division
276
Classification: Complex Transaction
Type of Transaction: G2C – Government to Citizen
Who may avail: Informal Settler Families in Quezon City
The HCDRD is mandated to conduct census survey in the community of urban poor in all
districts of the City to determine the exact location and number of the informal settler families
(ISFs) occupying different areas in every barangay and to gather vital information/ data relative
to their living condition as well as to prepare and consolidate records of their socio-economic
profile.
Office or Division: Census –Survey Section under Census and Planning Division
Classification: Highly Technical Transaction
Type of Transaction: G2C – Government to Citizen ;G2G-Government to Government
Who may avail: Informal Settler Families in Quezon City
277
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter Request (1 original copy) Client (Applicant)
Land Title (1 certified true copy) Register of Deeds
Vicinity map/location map (1 certified true Client
copy)
Tax Declaration (1 certified true copy) City Assessor’s Office
278
9. CENSUS-SURVEY OF QUEZON CITY INFORMAL SETTLERS AND
POTENTIAL BENEFICIARIES – REQUEST FOR ISSUANCE OF INDIVIDUAL
CENSUS CERTIFICATE)
The HCDRD is mandated to conduct census survey in the community of urban poor in all
districts of the City to determine the exact location and number of the informal settler families
(ISFs) occupying different areas in every barangay and to gather vital information/ data relative
to their living condition as well as to prepare and consolidate records of their socio-economic
profile. The HCDRD processes request for individual census certificate.
Office or Division: Census –Survey Section under Census and Planning Division
Classification: Simple Transaction
Type of Transaction: G2C – Government to Citizen
Who may avail: Informal Settler Families in Quezon City
279
Provides assistance to ISFs and other qualified program beneficiaries in their applications for
electrification program.
Office or Division: Basic Utilities and Other Services Section under Support
Services Division
Classification: Simple Transaction
Type of Transaction: G2C – Government to Citizen
Who may avail: Quezon City Qualified Informal Settlers, Community Mortgage
Program and Quezon City Socialized Housing Beneficiaries, and
Quezon City Resettlement Area
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Barangay Clearance for electrification Barangay Hall
application at MERALCO (1 original, 1
photocopy)
Valid ID (Any Government Issued ID (1 BIR, Post Office, DFA, PSA, SSS, GSIS, Pag-
photocopy) IBIG
HOA Certification if beneficiary of HOA of Client
CMP.Direct Sale and Socialized Housing
Project (1 original copy)
Letter Request (if HOA/group) (1 original, 1 President of Community Association
photocopy)
MERALCO Bill (for reconnection of meter Client
with same name )(1 photocopy)
MERALCO Bill and waiver ( for Client
reconnection of meter and transfer of
service name (1 photocopy)
If through representative
Authorization Letter (with valid ID)1 original Client
copy
Valid ID of Representative (Any Client
government Issued ID (1 photocopy but to
present original copy)
280
Certification / Administrative Aide
Clearance. VI/Encoder
Basic Utilities and
Servicing Section
Support Services
Division.
Office or Division: Basic Utilities and Servicing Section under Support Services
Division
Classification: Simple Transaction
Type of Transaction: G2C – Government to Citizen
Who may avail: Informal Settler Families in Quezon City
281
1. Request for release 1.1Review None 3 days Section Chief
of Clearance required submitted Housing and
for water connection documents and Homesite
at Basic Utilities and process clearance Regulatory Officer
Servicing Section. for water II
connection Administrative Aide
(Maynilad / MWCI) VI
Basic Utilities and
Servicing Section
282
12. ISSUANCE OF CLEARANCE / CERTIFICATION FOR TAX EXEMPTION
PURPOSES OF LOTS INVOLVING SOCIALIZED HOUSING/OCCUPIED BY
INFORMAL SETTLER FAMILIES (ISF) –Subject Property is already identified
as fully occupied by Informal Settlers
Issues or releases certification/s to landowners indicating that their property/ies is/are fully
occupied by ISFs as a requirement for exemption from the imposition of idle land tax.
284
1.2 Documents HCDRD
duly reviewed and
signed.
285
Letter Request (1 original) (2 photocopy) Community Association
List of Beneficiaries (Census Survey by HCDRD – Census Survey Section
HCDRD) (1 original) (2 photocopy)
Individual Client for Socialized Housing
Proof of Income (1 original) (2 photocopy) Client
Marriage Contract (1 original) (2 PSA
photocopy)
Birth Certificate (1 original) (2 photocopy) PSA
Homeowner’s Clearance (1 original) (2 HOA of Client
photocopy)
Barangay Clearance (1 original) (2 Barangay Hall
photocopy)
May submit requirement and follow up
through email at email address:
HCDRD@quezoncity.gov.ph
286
1.Submit Letter 1.1Receive letter None 5 minutes Receiving Clerk
request with the request from Administrative
requirements Client. Division
attached to HCDRD.
None 1 day Receiving Clerk
1.2Validate Administrative
submitted Division
documents and
attachments. None 5 minutes Assistant
Department Head /
Office of the
2.1 Transmit to Assistant
the Assistant Department Head
Department Head
for review. Department Head
None 1 day Office of the Dept.
Head
287
None 1 day Project Coordinator
2.6 Submit
Community
requests to
Mortgage Program
Social Housing
Section
Finance
Corporation
(SHFC) for
purchase
commitment
line (PCL)
project
enrollment and
application
2.Follow-up action 2.1 Give None 7 days Division Head
taken on the request feedback to Section Head
for project enrollment client with Community
attached report Mortgage Program
and findings. Housing and
Resettlement
Division
288
15. LOT ACQUISITION THROUGH DIRECT SALE PROGRAM
The City Government’s program that assists the informal settler families (ISFs) to acquire the
city- owned or privately owned lot currently occupied by them through Direct Sale Scheme.
Office or Division: Direct Sale Section under Housing and Resettlement Division
Classification: Highly Technical Transaction
Type of Transaction: G2C – Government to Citizen;G2G-Government to Government
Who may avail: Beneficiaries of Socialized Housing Projects under Direct Sale
Scheme-Lot Only
289
Certificate of Full Payment HCDRD
Certificate of Tax Exemption City Treasurer’s Office
Special Power of Attorney (if necessary) Client
Marriage Contract/Death Certificate PSA
Request for original owner’s duplicate
Transfer Certificate of Title
Valid ID (Any government issued ID) Client (To secure from BIR, Post Office, DFA,
PSA, SSS, GSIS, Pag-IBIG
Special Power of Attorney (if necessary) Client
290
5.Request for release 5. Release None 5 days Section Head
of Owner’s Duplicate original owner’s Staff
Transfer Certificate of duplicate Copy of Direct Sale Section
Title Transfer
Certificate of Title
(upon receipt from
RD)
Note: Upon
approval of the
Division Head,
Assistant
Department Head
and Department
Head
TOTAL: PHP. 15 days,
130.00 0 Hour,
25 minutes
The HCDRD through the Community Development Section initiates the set-up of community
organizations in the depressed/blighted areas to bring greater social awareness and
participation. Likewise, the section provides assistance to an individual, community associations,
landowners or other sectors of society, act on their requests and queries in accordance with
Republic Act 7279.
291
Development Officer Community
for further case review Development
2.1 Conduct
None 1 day Section
Ocular Inspection
Community
Development
Section
2.2 Prepare
invitations to Community
concerned parties None 2 days Development
for a meeting Officer
subject to Community
confirmation Development
Section
Community
2.3) Conduct 3 days Development.
meetings with None Officer
concerned parties Community
Development
Section
Section Head
2.4) Review and Community
analyze the None 2 days Development
situation Officer
Community
Development
Section
Section Head
Community
Development.
Officer
Community
Development
Section
292
5 minutes
Provide Assistance to Qualified for Multi-Stage Processing
Community
Associations/Individua
l, Landowner or Other
Sectors of
Society/Government
Institutions in
accordance with RA
7279.
Office or Division: Legal Support Group under the Office of the Department Head
Classification: Highly Technical Transaction
Type of Transaction: G2C - Government to Citizen
Who may avail: (As per Section 5 Rule III- Implementing Rules and Regulations
Pursuant to Ordinance No. SP -2444 Series of 2015)
5.1 At the instance of Committee- (the Committee shall designate a
representative from the HCDRD to conduct ocular inspection and
survey of socialized housing sites within Quezon City and perform
related monitoring activities to determine existence of non-conformist
occupant/s or recalcitrant/s).
5.2At the Instance of any interested person/s and/or duly authorized
representative/s of a beneficiary Homeowner’s Association.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Verified Complaint (either by personal Client
delivery or through email at email address:
HCDRD@quezoncity.gov.ph) (1 original
copy)
Documentary Evidence (1 original copy) Client
Investigation Report duly signed by HOA of Client
authorized and/or concerned HOA officer
(1 original copy)
293
beneficiary inspection and 2444 Series of
Homeowner’s investigation. 2015)
Association-submits HCDRD
1.1Notify
Verified Complaint. None 1 day Legal Support
complainant and Group
respondents. HCDRD
294
18. RELOCATION AND RESETTLEMENT PROGRAM
The program that relocates and resettles persons and other informal settler families (ISFs) living
in danger areas. The HCDRD shall, prior to relocation, ensure the availability of a relocation or
resettlement site that is compliant with the requirement of existing laws.
295
4.Attend pre- 4. Conduct pre- None 1 day Community
relocation seminar at relocation seminar Development
the site or at at the site or at Officer
Barangay. Barangay. Community
Development
Section
296
Certificates of Relevant Trainings Agency that conducts training
Diploma Universities/ Colleges/ Schools
297
The Department through its Administrative Division accepts application for leave submitted by
employees with necessary attachments relative to reasons for filing.
Office or Division: Administrative Division
Classification: Simple Transaction
Type of Transaction: G2G
Who may avail: Applicants for vacant position, HCDRD Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Vacation Leave: Accomplished Leave HCDRD Administrative Division
Form
298
General Clearance HCDRD Administrative Division and other concerned offices
Office Clearance HCDRD Administrative Division
Certificate of No City Legal Department
Pending Case
RTC/MTC/Prosecutor’ RTC/MTC/City Prosecutor’s Office
s Clearance
Letter Application for Client (Applicant)
retirement
Certification of Leave HCDRD Administrative Division
Credits
Accomplished GSIS GSIS. Human Resource Management Department, HCDRD
Form Administrative Division
Service Record Human Resource Management Department
Declaration of Human Resource Management Department, HCDRD Administrative
Pendency/Non- Division
Pendency
299
attachment as Chief
required for claims Administrative
of terminal leave Officer
payment Administrative
Division
TOTAL: None 0 day;
1 hour;
12 minutes
Processing The service is
Applications for covered by RA
Retirement Benefits. 10154 and
Resolution No.
1302242.
300
Affidavit of Undertaking HCDRD Employee
301
1.1Prepare the None 15 minutes Administrative Staff
needed Administrative
certification. Division
Chief
Administrative
2. Receive requested 2.Release the Officer
None 10 minutes Administrative
certification certification.
from Administrative Officer V
Division. Administrative
Division
6. ISSUANCE OF FORMS
The HCDRD employees request for forms to be accomplished relative to itineraries of
fieldworkers, applications for leave, renewal of identification cards and others.
302
7. RELEASE COPY OR CERTIFIED TRUE COPY OF DOCUMENT/S
The Department through the Administrative Division attends to the request of the employees
or other clients for issuance of a certified true copy of a document.
303
The Department through the Administrative Division provides the needed supplies of the
workforce in the performance of day to day work assignments and activities.
304
INTERNAL AUDIT SERVICE
1 Compliance Audit
Compliance audit is the evaluation of the degree of compliance with laws, regulations,
managerial policies, and operating procedures in the LGU, including compliance with
accountability measures, ethical standards, and contractual obligations (1.9.1 Compliance
Audit, Department of Budget and Management (DBM) Internal Audit Manual for Local
Government Units (LGUs) (2016), p. 10).
Internal Audit
1.2.1.1. Preparation None Staff
of letter 4 Hours IAS
stating the
basis why
the audit
request is
declined
and submit
to the Head
of IAS for
305
review and
approval.
Head
IAS
1.2.1.2. Review
and
approval of
the letter Internal Audit
4 Hours Staff
IAS
1.2.1.3. Submit the
letter to the
requesting
party and
copy
furnished to 25 Minutes
the City
Mayor
1.2.2.Under the
scope of IAS:
306
furnished to
the City Mayor
If Project is:
Under the
scope of IAS
(depending on
the nature of
the Project):
• 7 Days, or
• 20 Days
2 Management Audit
Management audit is a separate evaluation of the effectiveness of internal controls adapted
in the operating and support services units/systems to determine whether they achieve the
control objectives over a period of time or as of a specific date.
This includes the determination of the degree of compliance with laws, regulations,
managerial policies, accountability measures, ethical standards, and contractual obligations
covering specific timeframes. It is a review and appraisal of the systems and processes,
organizational and staffing structures, operations and management practices, records,
reports, and performance standards of the agencies/units covered (1.9.2 Management Audit,
DBM Internal Audit Manual for LGUs (2016), p. 10).
307
1.1. Evaluation if
the audit
request is
under the 3 Hours, Head
None IAS
scope of IAS 30 Minutes
1.2.1.1. Preparation
of letter Internal Audit
stating the Staff
basis why IAS
the audit
request is
declined
and submit
to the Head
of IAS for None
review and
approval.
4 Hours Head
1.2.1.2. Review and IAS
approval of
the letter
Internal Audit
Staff
1.2.1.3. Submit the IAS
25 Minutes
letter to the
requesting
party and
copy
furnished
to the City
Mayor
308
2 or 13 Days
1.3. Conduct of Internal Audit
(depending on
Management None Staff
the nature of
Audit IAS
the Project)
1.4. Draft audit
2 or 3 Days
report and Internal Audit
submit to the None (depending on Staff
Head of IAS for the nature of IAS
review and the Project)
approval
2 or 3 Days
1.5. Review and Head
None (depending on
approval of IAS
the nature of
audit report
the Project)
1.6. Submit audit
report to the Internal Audit
requesting None 25 Minutes Staff
party and copy IAS
furnished to the
City Mayor
If Project is:
Under the
scope of IAS
(depending on
the nature of
the Project):
• 7 Days, or
• 20 Days
3 Operations Audit
Operations audit is a separate evaluation of the outcome, output, process, and input to
determine whether government operations, programs, and projects are effective, efficient,
ethical and economical, including compliance with laws, regulations, managerial policies,
accountability measures, and contractual obligations. Operations audit of organizations,
programs, and projects involves an evaluation of whether or not performance targets and
expected results were achieved (1.9.3 Operations Audit, DBM Internal Audit Manual for LGUs
(2016), p. 10).
309
Office or Division: Internal Audit Services
Classification: Simple, Complex or Highly Technical (may vary per Project)
Type of Transaction: G2G – Government-to-Government
Who may avail: Executive Branch of the Quezon City Government
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Endorsement Letter/Written Instructions
Office of the City Mayor (OCM)
from the City Mayor to conduct audit.
FEES PERSON
AGENCY PROCESSING
CLIENT STEPS TO BE RESPONSIBLE
ACTIONS TIME
PAID
1. Submit the 1.0. Receive the
Endorsement Endorsement Internal Audit
Letter/Written Letter/Written Staff
None 5 Minutes
Instructions from Instructions and IAS
the City Mayor to forward to the
the IAS Office. Head of IAS
1.1. Evaluation if
the audit Head
3 Hours,
request is None IAS
30 Minutes
under the
scope of IAS
1.2. If the audit
request is:
1.2.1.2. Review
and
approval of Internal Audit
the letter Staff
IAS
310
requesting 4 Hours
party and
copy
furnished
to the City
Mayor
25 Minutes
Head
4 Hours
1.2.2.1. Assignment IAS
and
discussion
of the
Project to
the IAS
staff
2 or 13 Days
1.3. Conduct of Internal Audit
(depending on
Operations None Staff
the nature of
Audit IAS
the Project)
1.4. Draft audit
2 or 3 Days
report and Internal Audit
submit to the None (depending on Staff
Head of IAS for the nature of IAS
review and the Project)
approval
2 or 3 Days
1.5. Review and Head
None (depending on
approval of IAS
the nature of
audit report
the Project)
1.6. Submit audit
report to the Internal Audit
requesting None 25 Minutes Staff
party and copy IAS
furnished to
the City Mayor
If Project is:
Total: –
Not under the
scope of IAS:
311
• 1 Day,
4 Hours
Under the
scope of IAS
(depending on
the nature of
the Project):
• 7 Days, or
• 20 Days
312
LIQUOR LICENSING REGULATORY BOARD
The Liquor Regulatory Permit for new establishment is issued to all operators of new
establishments dealing on liquor.
313
any pending P2,000 per
case and/or annum
compliant
against the
establishment.
3. Physical/Actual WHOLESALER
Verification of Beer – P800
the place as to per annum
the actual
operation and Local Wine –
the P1,500 per
correctness of annum
information in
the application Imported Wine
2 days Verifier Assigned
and exact – P2,000 per
location and annum
submit findings
to Executive Filling Fee –
Officer for P40
appropriate
action. Special Permit
– P2,000 per
annum
4. Executive EATING
Officer refers PLACE
to the Beer – P 400
application to per annum
Board
Secretary for Local Wine –
Board Hearing P500 per
annum 10 minutes Executive Officer
Imported Wine
– P2,000 per
annum
Filling Fee –
P100
5. Board
Secretary
schedule &
calendar
applications for
10 minutes Board Secretary
Board Hearing
and inform
applicants of
schedule of
Board Hearing
2. Applicant to attend 6. LLRB Board
the scheduled Board approves or Chairman and
20 minutes
Hearing disapprove Board Members
applications
7. Approve
applications to
be forwarded
to License
10 minutes
Section for
computation
and
preparation of
314
Order of
Payment to be
approved and
signed by the
Executive
Officer
8. Disapproved
applications
forward to
Records
Section to
prepare a letter
informing
applicant of
status of the
operator
reasons of
disapproval.
3. Applicant to pay 9. Preparation of
regulatory fees as liquor permit
per Order of by the License
Payment at the Section upon
Treasurer’s Office presentation of
30 minutes License Encoder
and submit a photo Official Receipt
copy of the original for approval
receipt and present and signature
the original receipt of the LLRB
for validation Chairman.
10. License
Section to
forward the
prepared liquor
permit to the
5 minutes License Officer
Executive
Officer for
check/review
and affix the
initials.
11. LLRB
Chairman to
approve and
sign the 5 minutes LLRB Chairman
prepared liquor
regulatory
permit.
12. Approved
liquor permit to
be forwarded
to the Records 10 minutes Records/Releasing
Section for
recording and
releasing.
TOTAL: 4 DAYS
315
To issue a Liquor Regulatory Permit for operators of establishments applying for the Renewal
of their previously approved Liquor Regulatory Permit.
316
Official Receipt.
AMUSEMENT
PLACE
Beer
(P4,000.00) per
annum
Local Wine
(P3,000.00) per
annum
Imported Wine
(P5,000.00) per
annum
Filling Fee (P500.00)
Special Permit
(P4,000.00) per
annum
TOTAL: 1 HOUR
To approve applications for the Retirement of their previously approved Liquor Regulatory
Permit.
317
signed by the owner (2 copies)
FEES TO BE PROCESSING PERSON
CLIENTS STEPS AGENCY ACTION
PAID TIME RESPONSIBLE
1. Applicant to fill- 1.Processor to
up receive 1. Period covered 15 minutes 1. License
application form and log
for application upon retirement. Processor
liquor regulatory for retirement. Linda Santos
permit retirement
and attach 2.Forward
required documents 25 minutes 2. Records
to Records
documents. Section Officer
for clearance. Cristy Cionelo
4.
Recommendation 10 minutes 4. Executive
by the LLRB's Officer
Executive Officer. Myrna Zacarias
5. Forward
document 15 minutes 5. License
to License Section Processor
for computation
and Linda Santos
preparation of
Order
of Payment to be
approved and
signed
by Executive
Officer.
6. Applicant to 6. Payment of
pay liquor 30 minutes 6. Cashier
retirement fees
as retirement fees at Treasurer's
per Order of the Treasurer's Office
Payment at the Office.
Treasurer's
Office
and submit a 7. Finalization of 10 minutes 7. Executive
retirement form Officer
photo copy of the upon
receipt and Myrna Zacarias
present presentation of
the original
receipt Official Receipt.
318
for validation.
8. Approval by the 5 minutes 8. Chairman
Alberto
LLRB Chairman. Galarpe
TOTAL: 4 DAYS
319
MARKET DEVELOPMENT and ADMINISTRATION
DEPARTMENT
320
1.2 Clears Clearance Officer
application (Management
for pending Information
NONE cases 10 mins. System Unit &
and None Market Inspection
arrearages Unit
Minimum
Taxes and
Fees
Mayor’s
Permit Fee:
P100 W-3, W-4 & Head,
Business Permits
Garbage Fee: 5 mins.
1.4 Assesses & Licensing Unit
P156
business
taxes and fees Sanitary Fee:
based on P150
Inspection
Bldg.
Report, issues
Inspection
NONE Tax Bill, and
Fee:
instructs
applicant to P200
pay taxes to
Elect. Insp.
City
Fee: P20
Treasurer’s
Office Plumbing:
P15
Signboard:
P50
Fire: P300
Sticker: P50
Zoning: P545
321
City Tax:
Based on
Sec. 19, Art.
8 of the QC
Revenue
Code as
Amended
Penalties (if
applicable) :
as per Sec.
22, Art. 8 of
the QC
Revenue
Code
2.1 Validates W-1Business
2. Submits
original Permits &
original and
Licensing Unit
photocopy of Official None 2 mins.
Official Receipt
Receipt
(OR)
2.2. Updates
database
Management
record , Information
encodes System Unit
NONE None 5 mins.
and prints
business
permits
322
1 day &
TOTAL Php 1636.00
30 mins.
323
NONE 1.2 Clears System Unit /
application Market Inspection
Unit
for pending
cases
and arrearages
City Tax:
Based on
Sec. 19,
Art. 8 of
the QC
Revenue
Code as
Amended
Penalties:
as per Sec.
22, Art. 8
of the QC
Revenue
Code
324
2. Submits 2.1 Validates None 2 mins. W-1 Business
original and original Permits &
photocopy of Licensing Unit
Official Receipt
Official Receipt
(OR)
325
2. Barangay Certificate of Residency or / 2. Barangay Hall where the vendor resides/ Local
Voter’s ID (1 original copy COMELEC
3. Barangay Certificate specifying the
vending site or location where the street 3. Barangay Hall where the vending site is located
vendor operates ( 1 original
4. NBI Clearance (1 orig copy) 4. NBI Satellite Office QC Hall Complex
5. Inspection Report
5. Inspection Unit, Hawkers Division
PROCESSING PERSON
CLIENT STEPS AGENCY ACTION FEES TO BE PAID TIME RESPONSIBLE
1. 1. Submits 1.1 Evaluates
application as to
filled-up
completeness of
Application information and
submitted
/Registration requirements and
Form, together permissibility of None 8 mins. Clerk, Hawkers
with the basic vending location Division
requirements against list of
temporary vending
sites
1.2 Clears application W-2,
for pending cases Management .
NONE
and arrearages Information.
None 10 mins. System Unit /
326
Office: MDAD/Hawkers Division
Classification: Simple
Type of Transaction: Government to citizen
Who may avail: Registered sidewalk and street vendors at MDAD and residing
in Quezon City.
List of Documentary Requirements: Where to secure:
1) Application/Registration Form (1 original) 1) MDAD, Hawkers Division
2) Barangay certificate of residency (1 2) Barangay where the vendors reside.
original
3) Barangay Certification specifying the 3) Barangay where the vendors are selling.
vending site or location.
CLIENT AGENCY PROCESSING PERSON
FEES TO BE PAID
STEPS ACTION TIME RESPONSIBLE
Fill up Issue one (1) Php 50.00 8 minutes W-1
registration registration
Management and
form. form
Information
System Unit
Submit the Receive the None 5 minutes (N) W-2
required required Management and
documents to documents Information
W-2 for initial and check for System Unit
assessment completeness
and
verification. (N) W-2
Start Management and
processing Information
the None 5 minutes System Unit
registration
City Market
Administrator
Approval of
the
registration.
None 2 minutes
327
Pay the Receive None City Treasurer’s
required payment as Office
taxes and per order of
fees at the payment and
City issue Official
Treasurer's Receipt.
Office by
showing the
Order of
Payment.
Return to the Check the None 2 minutes (N) W-2
MDAD Office original Management and
for the Official Information
processing Receipt and System Unit
and release mark the
of Vendors photo copy
Registration and update
Certificate. the database
record.
Submit the Issue the None (N) W-2
second copy Registration Management and
of the Certificate. Information
Registration 2 minutes System Unit
Form for
validation.
TOTAL Php306.00 29 min.
END OF TRANSACTION
328
7. Copy of Birth Certificate (1 photocopy) 3 Local Civil Registrar / Philippine Statistics
Authority
4. 2X2 ID picture (2 pcs)
4. Applicant / Client
2-3 days,
TOTAL P150.00 1 hr. 3
min.
329
Office: Market Development Administration Department
Classification: Complex
Type of G2B- Government to Business
Transaction:
Who may avail: Existing stallholders in city markets.
6. Applicant / Client
330
application and
documents
TOTAL ₱150.00
incapacity)
1. Deed of Transfer (Notarized & For 1. Applicant / Client
Transfer Only) (1 copy)
2. Death Certificate or Affidavit of 2. Applicant / Client
Incapacitated adjudicated stallholder (for
Succession only) (1 copy)
331
3.Original/Certified True Copy of Stall Award 3. Applicant-Client / Records management
Section
(1 copy copies)
4. Proof of payment of rental fees (last 3 4. Applicant – Client / Market Field Office
months) (1 copy)
5 Proof of payment of business taxes and fees
and business permit (1 copy) 5 Applicant – Client / Market Field Office
B. Transferee/Successor
1. Notarized Application Form (1 copy) B
332
2. Submits Official 2.1 Attaches OR to the None 1 min Clerk, Public
Receipt for application Markets Division
application fee
333
Type of G2B- Government to Business
Transaction:
Who may avail: Stallholders in the eight (8) city markets
334
Who may avail: Stallholders in the eight (8) city markets who are applying for business
permits
None 10 mins.
TOTAL
10. Issuance of Certified True Copy of Business Permit and Market Stall
Award
Certified true copy of Business Permit and Market Stall Award are issued to Stallholders/vendors
in public markets, owners / operators of private markets, tiangge organizers and traders
Office: Market Development and Administration Department
Classification: Simple
Type of
G2B - Government to Business
Transaction:
335
Who may avail: Stallholders/vendors in city markets, owners/operators of private markets,
tiangge organizers and traders
₱50.00
per page
TOTAL: 17 mins
/ per
copy
336
Type of
G2B Government to Business
Transaction:
Who may avail: Stallholders/vendors in city markets who would like to construct or
undertake any repair in their stalls
337
4.Receives 4.Releases Repair None 5 mins Clerk, Public
Markets Division
Repair Permit Permit
338
the same to NONE 5 mins Administrative
the Head Division
Administrative
Division.
The Duplicate
copy of the
complaint
shall be
retained by
the Records
Management
Section for
reference /
file.
4. The Head Head, Administrative
Administrative Division
Div. evaluates
the veracity of NONE 10 mins.
the complaint
and refer it to the
CMA for
appropriate
action.
5. The CMA shall The City Market
order the Div. Administrator
Head concerned
to evaluate and NONE 5 mins.
recommend
Appropriate
action
6. The Division
Concerned Division
Heads
Head
concerned shall
summon the
erring personnel
to explain in
writing regarding
the Complaint NONE 72 hours
and submits
Concerned
Division Heads
explanation with
72 hours from
receipt of the
complaint
7. The City Market
Administrator will
evaluate the
Findings and
recommendation
NONE 1 day
339
of the concerned City Market
Division Head. Administrator
340
NOVALICHES DISTRICT HOSPITAL
2. Accept the Order of 2. Issue and Order None 1-3 minutes Admitting Clerk
Payment and proceed of Payment and
Admitting Section
to the cashier for instruct client to
payment. proceed to the
cashier for
payment.
3. Present the Order of 3. Accept the Order 100.00 1-3 minutes Cashier
payment form and pay of payment form
Cash Section
the amount indicated. and payment. Issue
Client will receive an an official receipt
official receipt after after payment.
payment.
341
4. Present the official 4. Inspect the None 1-3 minutes Admitting Clerk
receipt to admitting Official receipt,
Admitting Section
clerk and accept the release the
Emergency record form Emergency room
with the ER stub. For record form and
new patients, they will instruct client to go
be given a new hospital back to the
card. After the emergency room.
transaction, return to
Emergency Room.
TOTAL: 100.00 8 - 19 minutes
2. ADMISSION PROCESS
342
Patient, Patient, Watchers Admitting
Watchers, and and Visitors Section
Visitors Form. Form.
Read and sign
the form.
4. Will receive an 4. return the None 1 - 3 minutes Admitting Clerk
accomplished Admission and
Admitting
Admitting and Discharge form
Section
Discharge form. and instruct client
Return to to go back to the
Emergency room Emergency
after the Room.
transaction.
For PhilHealth
members:
Instruct client to
go to the Billing
and Claims
section for the
required
Philhealth Philhealth Clerk
documents. Billing and
Claims Section
For non-
Philhealth
members:
Instruct Client to
go to the Medical
Social Service for
Philhealth
application
instructions.
Medical Social
Worker
Medical Social
Service
TOTAL: None 7 - 26 minutes
343
(Billing Section)
Classification: Simple
Type of transaction: G2C – for government services whose client is transacting public
FEES
PROCESSING PERSON
CLIENT STEPS AGENCY ACTION TO BE
TIME RESPONSIBLE
PAID
1. Present the 1. Accept the None 1-3 minutes Billing Clerk /
Hospital card and accomplished pre-
billing notification slip. Philhealth Care
accomplished pre-
Staff
billing notification slip.
Billing and
Claims Section
For non-Philhealth
members: For non-Philhealth
members:
344
d) Go back to the c) Proceed to
Respective the Cashier
ward. for payment.
d) Go back to
the
Respective
ward.
2. PHILHEALTH PROCESSING
1.3 Or may go to
directly Philhealth
office of your area
to get the MDR.
345
1.4 OFW Member
346
1.7 Lifetime or Senior
Citizen
1.7.1 present
Philhealth
lifetime ID/
Senior
Citizen's Card/
MDR
1.7.2 answer CF1 at
CF2 Form
2. Submit all 2. Verify all None 1-3 minutes Billing Clerk /
accomplished submitted
Philhealth Care
documents to Billing documents and
Staff
and Philhealth section. attached to
patient’s ledger. Billing and Claims
Section
TOTAL: None 4 - 8 minutes
1. PAYMENT PROCESS
Steps on the payment process for availed hospital products and services.
347
Accounts and pay Accounts and in the
the indicated indicated amount. Order of
amount. Payment,
Statement
of
Account
2. Will receive an 2. Issues Official None 1-3 minutes Cash Clerk /
Official receipt and receipt and
Cashier Section
will be instructed to instruct client to
go back to the go back to the
respective respective
ward/unit/section. ward/unit/section.
348
1.2 For old patients,
proceed to OPD
section and
present Hospital
card and get
queuing number.
Follow OPD
process.
2. Proceed to dental 2. Call patients for None 1-2 minutes Dental Assistant
section and wait to dental
Dental Section
be called. examination.
6. Present official 6.1 Verify Official None 20-30 minutes Dental Assistant
receipt and wait to receipt. & Dentist
be called and be
Dentist Section
treated.
349
6.2 Proceed to the
desired dental
management.
7. Wil receive a home 7. Give patient the None 3-5 minutes Dentist
instruction and necessary
Dental Section
prescription from instructions and
the Dentist. prescription.
50 - 53
TOTAL:
minutes
Steps for patients requesting for laboratory examinations as requested by the physician.
350
the requested
examination.
2.1 Will receive an 2.1 Give an order CLINICAL 1-3 minutes Laboratory
order of payment of payment and CHEMISTRY TEST Clerk / RMT
and proceed to instruct to
cashier section for proceed to Laboratory
payment. cashier section OGCT 75 Grams Department
for payment.
302.00
2.2 For patients BUA
who cannot pay
the indicated 135.00
amount, they may BUN
proceed to
Medical Social 122.00
Service for
Chloride
assistance.
90.00
Cholesterol
183.00
Creatinine
134.00
Glucose (FBS, RBS,
2PP)
123.00
FT3
500.00
HBA1C
909.00
HDL
364.00
Potassium
90.00
PSA
500.00
SGOT
351
263.00
SGPT
263.00
Sodium
90.00
T3
500.00
T4
500.00
Total protein
142.00
Triglycerides
229.39
Troponin I
(quantitative)
1300.00
CLINICAL
MICROSCOPY TEST
Fecalysis
40.00
Occult blood
50.00
Pregnancy Test
104.00
Urinalysis
45.00
HEMATOLOGY
TEST
352
180.00
CBC (manual)
100.00
Differential count
59.00
ESR
70.00
Hematocrit
65.00
Hemoglobin
70.00
Malarial smear
70.00
Peripheral Blood
Smear
75.00
Platelet count
104.00
RBC count
52.00
Toxic Granules
50.00
WBC count
60.00
IMMUNOSEROLOGY
TEST
HBSAG
800.00
ANTIHBS
1000.00
ANTIHAV IgG
1100.00
ANTIHAV IgM
1100.00
HIV
1100.00
353
BLOOD BANK TEST
Cross matching +
blood typing
1315.00
SEROLOGY TEST
3. Present the 3. Accepts Order Depends on the 1-3 minutes Cashier Clerk
order of payment of payment and requested
and pay the indicated examination. Cash Section
indicated amount. amounts. Give
Get official official receipt.
receipt.
5.2 Verify
5.3 Will receive identification by
instructions asking patient’s
regarding release name prior to
of examination’s blood extraction.
official results.
354
claiming the examination Laboratory
official results. Department
examination
result.
TOTAL: 20 - 25minutes
355
For married parents, copy of marriage
skip steps 2 and 3. certificate.
5.for married and 5. Verify hospital None 1-2 minutes Medical Records
unmarried parents, card, valid ID of Clerk / Medical
present hospital card parents, Records Officer
and parent’s valid ID. authorization letter
Health and
and release the
Information
registered Live birth
Management
For parents who cannot certificate.
come to claim the
certificate, authorized
representative must
have the following
documents:
• Hospital Card of
Mother
• Authorization
letter
356
• Copy of
Mother’s ID with
signature
• Copy of
Representative
ID with
signature
Steps when requesting a certified true copy of anesthesia record / operating room technique /
discharge summary / clinical abstract for discharged patients.
Office or Division Health and Information Management (Medical Records Section)
Classification: Simple
Type of transaction: G2C – for government services whose client is transacting public
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO AVAIL
Hospital Card (1 original copy)
Certifies True Copy of Anesthesia Record (1
original copy)
Operating Room Technique/ Discharge
Summary (1 original copy)
Clinical Abstract (1 original copy)
Authorization Letter (1 original copy) if needed First Floor – Health and Information
Management Window 1
Valid ID (1 photocopy)
Representative’s Valid ID (1 photocopy) Order
of Payment (1 original copy)
Official Receipt (1 original copy)
Request Form (1 original copy)
357
• Copy of patient's
Valid ID with
signature
• Copy of
Representative’s
Valid ID with
signature
2. Will receive 2. Give None 5-10 minutes Medical Records
instructions on when to instructions to Clerk / Medical
claim the document. comeback after 7 Records Officer
working days for
Health and
the release of
Information
requested
Management
document.
3. Will receive an order 3. Give an order None 3-5 minutes Medical Records
of payment and of payment and Clerk / Medical
proceed to the cashier instruct to Records Officer
section for payment. proceed to the
Health and
cashier section for
Information
payment.
Management
4. Present Order of 4. Accept order of 50.00 (per 5-10 minutes Cashier Clerk
payment and pay payment and document)
Cash Section
indicated amount. Will indicated amount.
receive an official Issue an official
receipt. receipt.
5. To claim the 5. Verify Official None 1-2 minutes Medical Records
document: receipt and Clerk / Medical
release the Records Officer
Present the official
requested
receipt to the medical Health and
document.
records section and Information
claim the requested Management
document.
TOTAL: 50.00 25-30 minutes
358
1. Submit Hospital 1. Accept and None 1-3 minutes Medical Records
card at the medical verify patient’s Clerk / Medical
records card box. hospital card. Records Officer
Health and
Information
Management
2. Wait for your name 2. Give instructions None 1-3 minutes Medical Records
to be called. to wait for the Clerk / Medical
name to be called. Records Officer
Health and
Information
Management
TOTAL: None 5-6 minutes
Steps to retrieve old patients / discharged patient’s chart. (without hospital card)
Office or Division Health and Information Management (Medical Records Section)
Classification: Simple
Type of transaction: G2C – for government services whose client is transacting public
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO AVAIL
Lost Data Sheet Form (1 original copy)
Order of Payment (1 original copy)
Medical Records – Window 1
Official Receipt (1 original copy)
New Hospital Card (1 original copy)
359
3. Will receive an order 3. Give order of None 1-2 minutes Medical Records
of payment and payment at instruct Clerk / Medical
proceed to cashier client to proceed to Records Officer
section for the the cashier section
payment. for the payment. Health and
Information
Management
4. Present order of 4. Accept order of 90.00 1-3 minutes Cashier Clerk
payment and pay the payment and (OPD)
indicated amount. Will indicated amount. Cash Section
Give official receipt. 150.00
receive an official
(ER)
receipt.
90.00-
TOTAL: 36-40 minutes
150.00
360
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE
361
Ancillary Services Division
(Radiology Section)
Instruction will be
given depending
on the requested
procedure /
examination.
362
2. Will receive 2. Give order of X-RAY. 1-3 minutes Radiology
order of payment and Technologist
payment and instruct patient to
Radiology Clerk
proceed to the proceed to cashier Chest PA
cashier section for Radiology
section for payment. 300.00
Section
payment. Chest PA/L
400.00
For patients who Chest
cannot pay the ALV/Coned
whole amount, down
they may ask
assistance from 250.00
the medical Chest lateral
social service
section of the 250.00
hospital. Chest lateral
decubitus
250.00
Chest (portable)
315.00
Ribs / Thoracic
Cage
400.00
Skull (PA/L)
400.00
Mandible
700.00
Mastoid
500.00
TMJ
600.00
Water’s view
300.00
Paranasal
Sinuses
450.00
Submentovertex
/ towne’s view
250.00
Orbits
450.00
363
Nasal bones /
soft tissue
lateral
500.00
Cervical spine
(A/L)
450.00
Cervical spine
(AP/L)+O
550.00
Thoracic spine
450.00
Lumbosacral
spine
450.00
Lumbosacral
spine + Oblique
view
550.00
Scoliotic study
900.00
Abdomen
supine & upright
500.00
Abdomen
(portable)
375.00
Pelvis (AP)
300.00
Pelvis + frog leg
600.00
Shoulder
unilateral
300.00
Shoulder AP/O
450.00
Elbow
(unilateral)
350.00
364
Ankle
(unilateral)
350.00
Foot (unilateral)
350.00
Humerus
(unilateral)
350.00
Femur
(unilateral)
350.00
Lower leg
(unilateral)
350.00
Hand
(unilateral)
350.00
Wrist (unilateral)
350.00
Extremity
(portable)
750.00
ULTRASOUND
1 Organ
(including RLQ)
800.00
HBT
1000.00
Upper abdomen
1200.00
Lower abdomen
(KUBP or KUB
+ pelvic)
1200.00
Whole abdomen
2400.00
365
Transrectal
(prostate or
pelvic)
1500.00
Transvaginal
1500.00
Pelvic Gyne
1000.00
Pelvis
(OB/Biometry)
1200.00
BPS
1500.00
KUB
1000.00
Breast
(bilateral)
1500.00
Thyroid
1200.00
Neck
1500.00
Cranial
950.00
Scrotal w/
doppler
1500.00
Inguinoscrotal
w/ doppler
1500.00
3. Present the 3. Accept the order None 1-3 minutes Cashier
order of payment of payment at
Cash Section
and pay the indicated amount.
indicated amount Give official receipt
at the cashier. after payment.
Client will be
given an official
receipt.
4. Present the 4. Verify the official None 1-3 minutes Radiology
official receipt at receipt and instruct Technologist
the radiology patient wait.
Radiology Clerk
section and wait
366
for your name to Radiology
be called. Section
5. Proceed to the 5. call the patient None 10-15 minutes Radiology
radiology section and proceed to the Technologist
for the procedure. examination room
Radiology Clerk
After the for the procedure.
procedure, Radiology
patient will be Section
instructed on Give instructions
when the official when the official
results will be results will be
released. released.
• for X-ray: 2
working
days
• for
Ultrasound:
10 to 20
minutes
after the
procedure.
6. To claim 6. Verify Hospital None 1-3 minutes Radiology
results, present card, valid ID or Technologist
Official receipt at
hospital card, Radiology Clerk
release official
valid ID or official examination result. Radiology
Section
receipt.
Depending on
TOTAL: the requested 25-30 minutes
procedure
Steps for patient requesting for Physiatrist consultation and provision of their treatment
program.
Office or Division Rehabilitation Medicine Section
Classification: Simple
Type of transaction: G2C – for government services whose client is transacting public
367
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO AVAIL
Hospital Card (1 original copy)
Valid ID (1 original copy)
Referral Form signed by the Doctor (1 original
copy) First Floor, Rehab Section
Out-Patient Assessment Form (1 original copy)
Order of Payment (1 original copy)
Official receipt (1 original copy)
368
3.3.1 Present the
hospital card
at the
medical
records for
chart
retrieval
3.4 for old patient
without hospital
card:
3.4.1 Follow the
process of
citizens
charter for
old patient
without / with
loss hospital
cards.
3.5 Answer out-
patient
assessment
form.
4. Will receive and 4. Give an order of None 1-3 minutes Physical
order of payment and payment and Therapist
proceed to cashier instruct patient to
Rehabilitation
section for the proceed to the
Medicine
payment. cashier section for
Section
the payment.
5.1 Present the order 5.1 Accept the NON- 1-3 minutes Cashier /
of payment and pay order of payment Senior Cashier Clerk
indicated amount. and indicated =100
Cash Section
amount.
Senior=ND
5.2 Will receive
official receipt. 5.2 Give Official
receipt.
6. Present the official 6. Verify Official None 1-3 minutes Physical
receipt to the receipt and give Therapist
Rehabilitation instructions to wait
Rehabilitation
Medicine Section at until called.
Medicine
wait to be called.
Section
7.1 Be ready for the 7.1 Examine the None 10-15 minutes Physiatrist
examination. patient.
369
7.3 List down the
patient on the
consultation
logbook.
8. Will receive an 8. Instruct patient to None 1-3 minutes Physical
instruction and wait wait outside. Therapist
to be called for the Patient will be
Rehabilitation
treatment program to called for the
Medicine
start. treatment program
Section
to start.
TOTAL: 100.00 35-40 minutes
370
4. Will receive an 6. Give Order of Non- 1–3 Physical
order of payment payment and Senior Therapist
and proceed to minutes
instruct client to =300
cashier section proceed to
for the payment. Senior=ND
cashier section
for the payment.
For patients who
cannot pay the
whole amount,
they may ask
assistance from
the medical
social service
section of the
hospital.
7. Present order of 5. Accept order of None 1–3 Cashier
payment and pay payment and
indicated Minutes
indicated amount.
amount. Will
receive official Issue official
receipt after receipt.
payment.
8. Present official 6. Verify official None 1–3 Physical
receipt to receipt and register Therapist
rehabilitation Minutes
on out-patient
Medicine logbook.
Section. Will
receive Give instructions
instructions for on next treatment
the next
schedule.
treatment
schedule.
TOTAL: None 1 – 2 hours
Steps for patient requesting for medical social service assistance for medicines, laboratory
and diagnostic services done outside.
Office or Division Medical Social Service
Classification: Simple
Type of Transaction: G2C – for government services whose client is transacting public
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO AVAIL
371
Hospital Card, ECG Prescription,
Ancillary Request form
Hospital Bills,
Certified True Copy of Medical Certificate
NDH Malasakit Center
Valid ID or Barangay Clearance
Barangay Indigency Certificate
Authorization Letter
Guarantee letter from specified agency or organization
CLIENT STEPS AGENCY ACTION FEES TO PROCESSI PERSON
BE PAID NG TIME RESPONSIBLE
1. For medicines: 1. Asses the patient or None 3–5
patient’s relative.
present prescription Minutes
signed by the Doctor
and patient’s hospital
card.
Social welfare
officer
For laboratory and
radiology procedures:
Present request form
signed by the doctor
and patient’s hospital
card.
2. Will receive further 2.Instruct the client to None 2-3 Minutes
instructions acquire Medical
Certificate or Clinical
Abstract at the
respective ward and
Social welfare
proceed to Medical
officer
records for certification
(certified true copy)
and barangay hall for
the certificate of
indigency.
3. Present all the 3. Assess and verify None 3–5 Social welfare
completed documents submitted officer
minutes
and wait for further documents prior
instructions. endorsing to chosen
Agency.
8 – 13
None
TOTAL: minutes
372
Office or Division Medical Social Service
Classification: Simple
Type of Transaction: G2C – for government services whose client is transacting public
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO AVAIL
Hospital card, NDH Malasakit Center
Blood request
Certified True Copy of Medical Certificate or Certified True
Copy of Clinical abstract
Social Case Study Report
Referral Letter
FEES TO PROCESS PERSON
CLIENT STEPS AGENCY ACTION
BE PAID ING TIME RESPONSIBLE
1. Present Blood 1. Assess patient or None 1–2 Social welfare
Transfusion request patient’s relatives officer
minutes
and patient’s
hospital card.
2. Will receive further 2. Instruct the client to None 1–2 Social welfare
instructions. acquire Medical officer
minutes
Certificate or
Clinical Abstract at
the respective ward
and proceed to
Medical records for
certification
(certified true copy).
3. Present all the 4. Verify submitted None 20 – 30 Social welfare
completed documents minutes officer
documents and wait (certified true copy)
for further
instructions.
Assess patient or
Will receive Social patient’s relatives
Case Study and for Social Case
Referral Letter Study and Referral
Letter
3. Proceed to 5. Instruct client to None 1–2 Social welfare
laboratory section proceed to officer
minutes
with all the laboratory section
documents. for coordination.
23 – 36
None
TOTAL: minutes
373
1. ASSISTANCE ON DISCOUNT AT EMERGENCY ROOM AND OUT-PATIENT
DEPARTMENT SERVICES PROCESS
Steps for patient requesting for discount on Emergency room and Out-patient department
services.
For No Donations:
instruct client to
374
proceed to respective
unit / department.
TOTAL None 2-4 minutes
Steps for patients under sponsored Philhealth classification during admission and Ob-Gyne or
Surgery cases of OPD.
Office or Division Medical Social Service
Classification: Simple
Type of Transaction: G2C – for government services whose client is transacting public
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO AVAIL
Hospital Card NDH Malasakit Center
Certified True Copy of Medical Certificate/ clinical history
Philhealth Member Registration Form (PMRF)
Valid ID or Barangay Clearance
Barangay Indigency Certificate, Authorization Letter,
Marriage Certificate (Copy), Birth Certificate (Copy
FEES
PROCESSI PERSON
CLIENT STEPS AGENCY ACTION TO BE
NG TIME RESPONSIBLE
PAID
1. Present Hospital 1. Assess and None 1–3 Social welfare
card. interview patient or officer
minutes
patient’s relative.
375
sponsored Philhealth
processing.
4. Once Sponsored None 1–2 Social welfare
Philhealth is 3. Assess and instruct officer
patient to submit all minutes
acquired, present to
Social Worker the documents to billing
CE1 (Sponsored and Philhealth
Health Certificate) section.
or MDR
6-12
TOTAL: None
minutes
Steps for hospital patients requesting for Malasakit / DOH MAIP assistance.
376
For Laboratory,
Radiology, 2d Echo
and ultrasound
procedure, present
request form signed by
the doctor or Order of
Payment and Hospital
Card.
2. For admitted patient, 2. Interview and None 2-3 minutes Social Welfare
present Statement of assess patient or Officer
Account (SOA) patient’s relative.
3. will receive 3. Instruct the client to None 3-5 minutes Social Welfare
instructions acquire Medical Officer
Certificate or Clinical
Abstract at the
respective ward and
proceed to Medical
records for certification
(certified true copy) and
barangay hall for the
certificate of indigency.
4. Present all the 4. assess and verify all None 10 – 15 Social Welfare
completed documents submitted documents. minutes Officer
and wait for further Interview patient /
instructions. patient’s relative using
Malasakit Intake Sheet
or assessment tool.
Validate Order of
payment or SOA
according to the service
provided.
5. accept Order of 5. Instruct client to None 1 – 2 minutes Social Welfare
Payment/SOA with return to respective Officer
stamp ward or unit.
5.1 OPD/ER return to
ancillary offices.
5.2 SOA of admitted
patient to admitting and
cashier section.
21 – 28
TOTAL: None
minutes
377
Type of Transaction: G2C – for government services whose client is transacting public
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO AVAIL
Hospital Card (1 copy original)
PMRF form (1 copy original)
Assessment Tool (1 copy original) NDH Malasakit Center/Medical Social Service Office
Birth Certificate / Marriage Certificate
Valid ID (1 copy original)
FEES
PROCESSI PERSON
CLIENT STEPS AGENCY ACTION TO BE
NG TIME RESPONSIBLE
PAID
1. Proceed to malasakit 1. Interview and assess None 1-2 Social Welfare
center patient / patient’s minutes Officer
relative
2. Answer patient 2. Accept documents and None 2-3 Social Welfare
information slip. check status of minutes Officer
membership at Philhealth
portal.
3. Will receive 3. Give client copy of None 2-3 Social Welfare
instructions. Assessment Tool and minutes Officer
PMRF.
4. Present PMRF Form 4. Accept and verify None 5-10 Social Welfare
and Assessment Tool submitted documents. minutes Officer
Enroll patient at Philhealth
POS.
5. Accept certification 5. Issue certification and None 1–2 Social Welfare
of enrollment to POS instruct to proceed to minutes Officer
Philhealth. Philhealth office or
hospital staff.
11-20
TOTAL: None
minutes
378
Type of G2C – for government services whose client is transacting public
transaction:
Who may avail: Newborn weighing less than 2500 grams
CHECKLIST OF REQUIREMENTS WHERE TO AVAIL
Kangaroo-Mother Care Form (1 original copy)
Patient Chart (1 original copy)
Consultation Record (1 original copy) Second Floor – Ward Room
Consultant on
Duty
Pediatrics
Department
6. Orientation to KMC None 30 minutes to 1 Consultant on
hour Duty
Pediatrics
Department
379
7. Daily rounds by None 15-30 minutes Consultant on
Consultant and Duty
evaluation of patient’s
Pediatrics
progress
Department
Ward Nurse on
Duty
Nursing Service
Department
TOTAL: None
Indicate the steps for availing newborn screening services and diagnostics.
Office or Division Pediatrics Department
Classification: Simple
Type of G2C – for government services whose client is transacting public
transaction:
Inborn Deliveries – on their 24 hours of life and more
Who may avail:
Outborn Deliveries – on their 24 hours of life and more
CHECKLIST OF REQUIREMENTS WHERE TO AVAIL
Nbs Filter Paper (1 original copy)
Hearing Screening Card (1 original copy)
Second Floor – Neonatal Room
Registry-Card Hearing Test (1 original copy)
Schedule of Release Form (1 original copy)
380
3. Schedule for 3.1 1 month for NBS For NBS – 1-2 NBS and
release of minutes HEARING
PERSONNEL
results
3.1.1 For NBHT:
passed-immediate For NBHT 1-2
minutes
3.1.2 Failed- schedule
for re screening or
referral to ENT
TOTAL: 13-22 minutes
381
accordingly: Nursing Service
Department
a. Satellite
patient
Consultant on
b. ER patient
Duty
If patient was
ER Department
categorized as ER
patient, give ER slip
properly filled-up and
instruct patient to go
to main entrance then
proceed to
Admitting/Registration
Section
382
instruct to submit to
appropriate
unit/section
Follow steps in
Emergency room
Admission Process
383
Hospital Card (1 original copy)
Valid ID (1 original copy)
ER Chart
Order of Payment (1 original copy)
Lost Data Sheet Form (1 original copy) Emergency Room ground floor
Prescription Pad (1 original copy)
Laboratory Request Form (1 original copy)
Radiology Request Form (1 original copy)
Referral Form (1 original copy)
Admission Chart
384
medications and date Consultant on
of when and where to Duty
follow up
ER Department
Follow steps in
Emergency room
Admission Process
3. ADMISSION PROCESS
385
Office or Division Nursing Service Department
Classification: Simple
Type of G2C – for government services whose client is transacting public
transaction:
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO AVAIL
Hospital Card (1 original copy)
Admission Order (1 original copy)
Consent Form (1 original copy)
Laboratory Request Form (1 original copy)
First Floor – Emergency Room
Radiology Request Form (1 original copy)
Reminders to Patient, Watchers and Visitors (1
original copy)
Admission and Discharge Chart
FEES
PROCESSING PERSON
CLIENT STEPS AGENCY ACTION TO BE
TIME RESPONSIBLE
PAID
1. Coordinate with 1. Explain the urgency None 5-10 minutes Consultant on
the doctor of and importance of Duty
patient’s admission admission
ER Department
3. Prepare self for 3. Prepare patient for None 1-3 minutes ER Nurse on
examination additional examinations Duty
relevant to for admission process
Nursing Service
admission process
Department
386
discharge Form to
admitting section
6. Bring back the 6. Receive the Admission None 1-3 minutes Nurse on Duty
Admission and and Discharge Form
Discharge Form to Nursing Service
the properly filled up
Emergency Room Department
by admitting section
and present to from relative/patient
nurse
7. Wait until patient 7. Instruct Institutional None 1-3 minutes Nurse on Duty
is transferred to Worker (IW) to transfer
ward patient to ward/unit Nursing
Attendant
Nursing Service
Department
Institutional
Worker
Engineering and
Facilities
Management
TOTAL: None 25-45 minutes
387
PARKS DEVELOPMENT ADMINISTRATION
DEPARTMENT
Name of Contact person and contact number To be provided by the requesting party
388
depending on
the scope of
work
To develop city-owned open spaces intended for parks and playgrounds and to
rehabilitate existing parks and playgrounds
389
1.4 If concerned None Varies Architect/Engineer-in-
open space/park is depending on charge
donated, it will be the nature of
forwarded to request/scope
planning group of work
assigned per district
for inspection,
preparation of plans
and cost estimate.
1.5 After the None 1 day Division Chief/Asst.
preparation of plans Dept. Head/ Dept.
and cost estimate, it Head
will be forwarded to
persons concerned
for their signatures.
1.6 When all the None 2 days Releasing/Liaison
documents are Officer
properly signed by
all concerned with
corresponding
indorsement/reply
letter, it will be
forwarded to
releasing/receiving
section for
documentation and
release to
requesting parties.
3. Greening Services
Provision of greening services such as:
390
Supporting Documents (For cutting of trees)
1. For Lot Owners
a. To be provided by requesting party
a. Photocopy of TCT b. To be provided by requesting party
c. Barangay Hall or HOA Office
b. Consent of affected neighbors (if any) d. To be provided by requesting party
c. Certificate of Residency of the owner issued
by the Barangay/HOA
d. Pictures of affected trees to be cut a. To be provided by requesting party
• Landscaping
1.2 The Dept. Head None 1 day Dept. Head/Asst.
will route the letter Dept. Head
to corresponding
person in charge.
391
a.1) After None *varies Nursery Operations
verification, request depending on Group
will be forwarded to the size of the
the Operation’s tree and actual
Group for situation (min.
scheduling of tree of 3 days)
cutting/balling/trimm
ing/
grass cutting.
392
d.1) For submission None 1 day Nursery Division Head
and approval of
landscaping plan
and cost estimate to
the Dept. Head
393
PEOPLE’S LAW ENFORCEMENT BOARD
394
4. Initial Evaluation None 30 Minutes Assigned Board of
of the Complaint the Board/Officer of
the Day/Executive
Officer
395
private courier before
filing.]
10. Turn over to None 15 Minutes Assigned
the assigned Encoder/Board
Encoder/Board Secretary
Secretary for the
issuance of Notice
of Pre-Hearing
Conference/Subp
oena to both
parties
11. Delivery of None Assigned Assigned Process
Notice of Pre- process Server
Hearing server must Dist I. – Renevy B.
Conference/Subp serve the De Luna
oena notices within Dist II – Randy F.
twenty four Cavite
(24) hours Dist. III and IV –
from receipt Ernesto G. De Leon
of the District V – Randy F.
documents Cavite
District VI - Norberto
R. Isidro
396
(15) days from and check for and/or Joanna Marie
termination of the pre- completeness A. Salalila, Clerk II
hearing conference] [The Board may
conduct
clarificatory
hearing within five
(5) days from
receipt of the
position paper of
the parties after
the expiration of
the period to file
the same]
14. Submit the None Sixty (60) Board Members
case for days from the
Resolution time the case
is filed
397
days from receipt of a
copy of the decision]
2.2 Start
processing the
request
3. Pay the required 3. Accept the PHP 10 Minutes City Treasurer’s
fees at the City payment based on 50/Cleran Office
Treasury Office by the Order of ce or
showing the Order of Payment Certificati
Payment. *Make sure on and
to secure Official 3.1 Issue the PHP
Receipt that will be Official Receipt 10/page
issued upon payment of
Certified
True Copy
Return to the PLEB 4. Check the 15 Minutes Clearance Officers
Office for the Official Receipt Patricia T. Bautista
processing and Ernesto G. De Leon
398
release of Clearance Josefina Gamba
or Certification Donjon M. Valino
4.1 Issue the
Certificate or
Clearance to the
PNP member
399
PERSONS WITH DISABILITY AFFAIRS OFFICE
2.2.
EVALUATOR
- Evaluate and
verify
400
submitted
documents
- If document is
complete, 30 Minutes
submit for
approval
2.3.
APPROVING
OFFICER
- Approve for
printing
- Endorse
document for
registration to
PRPWD
15 minutes
RENEWAL
1. Present PWD ID 1.1. FRONT None 5 Minutes Leonor Vizoro/
to Front Desk DESK Virginia
Manlangit/Shirle
- Provide form y Angeles/ Arlyn
and scan Carandang
submitted
documents
- Endorse to Jeffrey Alipio
evaluator
1.2.
EVALUATOR MIS and
Registration
- Verify Unit (Joven
submitted Guerrero)
documents 15 Minutes
- Endorse to
Approving
Officer
401
1.3.
APPROVING
OFFICER
- Print and issue
ID
5 Minutes
2. Wait for call
TOTAL None 25 minutes
402
2. Secure
Applicants
Transaction Slip
(For other query,
contact
PDAOQC via
hotlines or e-
mail)
TOTAL None 7 days
1 hour
403
PROCUREMENT DEPARTMENT
Classification: Simple
404
2. Public Bidding Activities
Classification: Simple
Submission of Duly Received Bid N/A Four (4) Hours Documentation and
Accomplished Bid Documents (Sec 25 Administrative
Documents RA 9184) Services Division Staff
405
documents and Working Group,
records / encodes Evaluators,
the bid results (Sec. Procurement Staff
29 and 30, RA
9184)
TOTAL Four (4) Days & Nine (9) Hours
The Procurement Department conducts various Alternative Mode of Procurement for the
procurement of Goods and Services.
Classification: Simple
406
4. Bid Evaluation and Post Evaluation
The Procurement Department conducts various Alternative Mode of Procurement for the
procurement of Goods and Services.
Classification: Simple
The Procurement Department conducts various Alternative Mode of Procurement for the
procurement of Goods and Services.
Classification: Simple
Procurement documents
407
and Approves by
the BAC and HOPE
Note: Sanctions
and Grounds for
Blacklisting are
imposed on
Competitive Bidding
Stage and Contract
Implementation
Stage as per GPPB
Resolution No. 09-
2004
Procurement Department
Procurement of Infrastructure and Consultancy Services
Classification: Simple
408
B2 – Project Validation Report City Planning Department
Schedule of Work (List of Key Personnel and Engineering Department / Procuring Entity
List of Major Equipment)
Classification: Simple
409
Accomplished Bid Documents Procurement Department
Advertises/Posts N/A
bid opportunities in
the Philgeps
website (Sec. 21,
2.1) RA 9184) BAC - INFRA
Seven (7) day
Secretariat
For ABC of above
15 million – with
newspaper
publication
410
The Procurement Department conducts various Alternative Mode of Procurement for the
procurement of Goods and Services.
Classification: Simple
Financial Document
The Procurement Department conducts various Alternative Mode of Procurement for the
procurement of Goods and Services.
Classification: Simple
Procurement documents
411
Posts Performance Contract BAC- INFRA
Bond Preparation and Secretariat
signing
Note: Sanctions
and Grounds for
Blacklisting are Ten (10) CD*
imposed on
Competitive Bidding
Stage and Contract
Implementation
Stage as per GPPB
Resolution No. 09-
2004
Approval of HOPE
Contract by the Thirty 30 CD*
HOPE
Issues Notice To
7 CD*
Proceed (NTP)
412
PUBLIC EMPLOYMENT SERVICES OFFICE
1. Employment Facilitation
Total: 1 hour
2. Employer’s Accreditation
413
Classification: Simple
Type of G2B - Government to Business
Transaction:
Who may avail: Direct Companies and Manpower Agencies Local and Abroad
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
3. Extended Services
414
End-user
Proof of Residency
415
QUEZON CITY GENERAL HOSPITAL
Accounting Division
SERVICE NAME: PREPARATION OF FINANCIAL STATEMENTS
416
Posting of None 2 days Senior Bookkeeper
Recapitulations of
Special Journals
and Journal Entry
Vouchers of
Adjustments to
General Ledgers.
Prepares Monthly None 4 hours Senior Bookeeper
Trial Balance.
Prepares None 5 days Accounting Clerk II
Schedules.
Prepares Quarterly None 2 days Accountant III
Statement of
Financial Position,
Statement of
Financial
Performance,
Statement of Cash
Flow and Statement
of Analysis of
Appropriation and
Obligation
Submits Financial None 3 hours Office Clerk
Reports to
Commission on
Audit and City
Accounting Office.
22 days, 9
TOTAL: None hours
3 minutes
417
sanitation and
disinfection)
Prepares Payroll of None 4 days Office Clerk
Permanent
Employees including
Payroll of RATA
Prepares Payroll of None 3 days Office Clerk
Contractual
Employees on a 15th
and 30th basis
Prepares Financial None 4 hours Office Clerk
Data Entry System
(FinDES) with USB
Flash Drive
Prepares Allotment None 1 hours Office Clerk
for Obligation
Request and
Disbursement
Voucher.
11 days, 1 hour
TOTAL: None
20 minutes
418
Records Purchase None 10 minutes Accountant III
Request in Control
Ledger and initials.
Reviews Purchase None 20 minutes Accountant IV
Request, Checks
and verifies
availability of
allotment and initials
Reviews and signs. None 10 minutes Accountant V
Files and release None 10 minutes Office Clerk
Purchase Request
with complete
supporting
documents.
Disbursing Officers Receives and logs None 3 minutes Office Clerk
presents Purchase Purchase Order
Order with complete then assign Control
supporting documents. Number.
(Mandatory wearing of (Mandatory wearing
face mask and face of face mask and
shield. Maintain social face shield. Maintain
distancing. Use of social distancing.
alcohol for sanitation Use of alcohol for
and disinfection) sanitation and
disinfection)
Checks Purchase None 30 minutes Accountant II
Order against
Purchase Request
and initials.
Post Purchase None 20 minutes Accountant III
Order and
Obligation Request
to Control Ledger
and initials
Review Purchase None 20 minutes Accountant IV
Order with
supporting
documents and
initials. Records
Obligation Request
to Report of
Allotment and
Obligations.
Certifies and signs None 10minutes Accountant V
Purchase Order.
Files and release None 15 minutes Office Clerk
Purchase Order with
supporting
documents.
From Different Receives None 3 minutes Office Clerk
Departments Office Disbursement
Staff present Vouchers with
Disbursement Voucher complete supporting
with complete documents, logs
supporting documents. and assign control
(Mandatory wearing of number.
face mask and face (Mandatory wearing
shield. Maintain social of face mask and
distancing. Use of face shield. Maintain
419
alcohol for sanitation social distancing.
and disinfection) Use of alcohol for
sanitation and
disinfection)
Prepares Journal None 20 minutes Office Clerk
Entry Voucher and
other required
documents.
Checks supporting None 30 minutes Accountant II
documents and
initials.
Reviews None 30 minutes Accountant III
computations,
records
Disbursement
Vouchers in Control
Ledger and initials.
Reviews all None 30 minutes Accountant IV
documents and
initials
Reviews, certifies None 20 minutes Accountant V
and signs
Disbursement
Vouchers, Journal
Entry Voucher and
other documents
Files and release None 20 minutes Office Clerk
Disbursement
Vouchers with
complete supporting
documents.
5 hours &
TOTAL: None
57 minutes
420
Private Employee/ OFW – Certificate of
Contribution from Employer MDR/PBEF
4 P’s –ID, Philhealth Certification (Sponsored)
Philhealth
Philhealth
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE
Receives the Notice of
Discharge/ Chart from None 1 minute Billing Clerk on
NOD. Duty
(Mandatory wearing of
face mask and face
shield. Maintain social
distancing. Use of
alcohol for sanitation
and disinfection)
For Philhealth Screens the
Patients: Submits Completeness of None 8 minutes Billing Clerk on
Necessary Philhealth Documents Duty
Philhealth (for COVID related
Documents documents.
Wearing of PPE.)
Review Billing Prepares and Issues
Statement Statement of Service None 5 minutes Billing Clerk on
Rendered Duty
TOTAL: None 14 minutes
421
Philhealth
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE
Receives PHIC
Submits PHIC
Documents.
Documents.
(Mandatory wearing
(Mandatory wearing of
of face mask and
face mask and face
face shield. Maintain None 5 minutes Billing Clerk
shield. Maintain social
social distancing. Use
distancing. Use of
of alcohol for
alcohol for sanitation
sanitation and
and disinfection)
disinfection)
Reviews submitted
None 10 minutes Billing Clerk
PHIC Documents
If Documents are Attaches the CF2 to
complete: Signs the the Patient’s Chart 10 minutes Nurse on Duty
None
CF2 Consent portion
of the member
Signs the CF2 and Attending
put the 1 day Physician
None
corresponding ICD
10 or RVS Code
62 days
TOTAL: None
55 minutes
422
Prepares the Monthly None 2 hours Accounting Clerk II
Notice of Deduction
from the Electronic
Billing Files
Payroll Section – Office Receives payrolls. None 3 minutes Office Clerk
Aide presents file copies (Mandatory wearing of
of payrolls. face mask and face
(Mandatory wearing of shield. Maintain social
face mask and face distancing. Use of
shield. Maintain social alcohol for sanitation
distancing. Use of and disinfection)
alcohol for sanitation
and disinfection)
Bookkeeping Section – Receives DV and None 6 minutes Office Clerk
Office Aide presents Cash Book.
RCD and DV. Cashier III (Mandatory wearing of
presents Cash Book face mask and face
and DV. shield. Maintain social
(Mandatory wearing of distancing. Use of
face mask and face alcohol for sanitation
shield. Maintain social and disinfection)
distancing. Use of
alcohol for sanitation
and disinfection)
Post all deductions to None 4 hours Accounting Clerk II
Liabilities Control
Ledger
Prepares Monthly None 10 days Accounting Clerk II
Remittance Reports
and Disbursement
Vouchers
Release Monthly None 2 hrs Accounting Clerk II
Remittance Reports to
Processing Section
Filing of duplicate None 2 days Accounting Clerk II
copies
Posting to Employees’ None 5 days Accounting Clerk II
Index Card if
applicable
17 days
TOTAL: None 10 hours
9 minutes
Directors Office
423
Office or Division: Directors Office
Classification: Simple/Complex
Type of Transaction: G2C
Who may avail: Hospital personnel, patients, relatives, companion and outside agencies
Total None
424
Maximum of 3
days
Classifies type of
financial
Hospital Director
Executive
Releases all financial None 4th day
Secretary
documents/papers to
the different offices
425
Total None 4 days
Engineering Department
SERVICE NAME: Implementation of Corrective Maintenance of Hospital Facilities and
Equipment during COVID – 19 Pandemic
426
TOTAL: 2 hours
TOTAL: 2 hours
427
SERVICE NAME: Management of Motor Pool Services during COVID – 19 Pandemic for
Service Vehicle
SERVICE NAME: Management of Motor Pool Services during COVID – 19 Pandemic for
Ambulance
428
Personal
Protective
Equipment
(PPE)
3. Drive the
vehicle to the Depends on the Assigned Driver
2. Wait for designated location of trip
return/ location
duration of 4. Disinfection
trip using liquid 10 minutes
Assigned Driver
disinfection
solution
TOTAL: 30 minutes
Personnel Division
429
SERVICE NAME: ISSUANCE OF CERTIFICATE OF EMPLOYMENT
FEES
PROCESSING PERSON
CLIENT STEPS AGENCY ACTION TO BE
TIME RESPONSIBLE
PAID
1. Accomplish and Review and receive None 5 minutes Office Aide
submit the completely accomplished request
filled up request form form
Secure approval of
authorized signatory
None 1 days Chief
Administrative
Officer (HRMO
Release request and
V)
signed the logbook
upon receipt of the None 5 minutes
documents
Office Aide
3 days and 10
TOTAL: minutes
430
SERVICE NAME: ISSUANCE OF SERVICE RECORD
Secure approval of
Authorized Signatory
TOTAL:
431
3 days and 10
minutes
432
Office or Division: PERSONNEL DIVISION
Classification: COMPLEX
Type of Transaction: G2C / G2G
Who may avail: Plantilla Personnel of the Quezon City General Hospital
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Prepares service
record, certification of
4. LWOP and no
pending
administrative case
and indorsement letter None 1-2 days Clerk IV
and secure
signatories
Submit to City
Personnel Office for
processing
433
5.
Submit to None 2-3 hours Clerk IV
Government Service
Insurance System
(GSIS)
1 month and
2 days, 6
TOTAL:
hours and 30
minutes
434
1. Get Personal Data Give PDS to the None 5 minutes HR Clerk
Sheet applicant and
checklist of
requirements
Inform the
applicant to
submit it to the
Director’s Office
together w/ the
application
5. Wait for schedule of letter
Department Exam
None 3 working days HR Clerk
Inform the
6. Wait for schedule of applicant that
IQ and Personality Test he or she will be
notified once
scheduled
None Scheduled HR Clerk
a) Inform the
applicant that
he or she will
be notified
435
once
scheduled
b) Tabulate
results
c) Recommend
selected
applicant/s
d) Inform
selected
applicant/s to
report to HR
Office
3 days, 1 hr and
TOTAL: 20 mins
436
1. Request for the City None HRMO
Mayor’s authority to fill
up vacancies
2.
If granted, None 10 working days HRMO
request
publication &
posting of
vacancies
2 hours
3. Submits Document &
complete requirements None HR Clerk
Receives,
checks
documents &
complete
4. Wait for the schedule requirements Scheduled
of exam & panel
interview None HR Clerk
Evaluates paper
6. qualification
None HRMO
5-6 hrs (depends
Recommend on the number of
the selected applicants
applicants Clerk IV
7. Give requirements for None
PSB
Receives &
Submits
documents
to City
Personnel
Office for
PSB
10 days and 14
TOTAL: hrs
Office or Division:
Classification:
437
Type of Transaction:
Who may avail:
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
438
None applicants)
7.
Prepares
Appointments
and attached
the
Comparative
Assessment
Form signed by
the Hospital
PSB committee
& submit it to 5 minutes
City Personnel
Office for City
Mayor’s
signature
None
Give
requirement
8. papers for 15 minutes
supporting
documents for
the appointment
Transmits
Appointment &
supporting None
documents to
11. City Personnel
Office for CSC
Approval
11 days and 35
TOTAL: mins
439
SERVICE NAME: Preparation / consolidation of Annual Budget
Office or Division: Budget section
Classification: Simple/Complex
Type of Transaction: G2C
Who may avail: All departments /sections
PDER staff
440
Type of G2C
Transaction:
Who may avail: Hospital employees, training residents and affiliate students
441
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
The Supplier will 1. The Property and Supply NONE 5 minutes M. Celso
notify the Property will schedule the date of
and Section three delivery
days before
delivery thru letter
or telephone call.
Product
Evaluation/Testing
2. The Property and Supply NONE 15 minutes M. Celso
Section will call the end-user
Examination/inspe for product evaluation
ction of supplies to
determine whether 3.1 Inspects/examines
the supplies supplies in conformance NONE 15 minutes End-user,
conform to with the specifications, hours Internal Control
contract terms and conditions as Unit Personnel,
requirement stated in the Purchase Storekeeper
Order (P.O.).
442
Property and Supply Section
SERVICE NAME: Receiving of Delivered Supplies
Office or Division Property and Supply Section
Classification Complex
Type of Transaction G2G
Who may avail All QCGH Suppliers and Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Provided by the Supplier and Property and Supply
Requisition and Issue Slip (RIS)
Section
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
PAID TIME RESPONSIBLE
The end-user will 1. The Property and NONE 5 minutes R. Savilla
request the items thru Supply will check the
MMS (Materials RIS and post the items
Management System) into the MMS.
Getting the Requested 2.1. Issues supplies NONE 30 minutes - 1 M. Celso
Item from the Stock and records issuance hour N. Aquino
Room in the Bin Card. Fills S. Meriales
up and signs R. Savilla
“Issuance” portion of R. Salvio
the RIS
2.2. Wearing of face End-user,
mask when issuing Internal Control
supplies Unit Personnel,
2.3. Observe social Storekeeper,
distancing Supplier
3 hrs/35 mins
TOTAL: NONE 35 minutes
443
A. Request for Assistance Form Public Assistance Desk (PAD)
B. Submit an Accept,
acknowledge
electronic mail
and answer the
containing the requested
information. 10 minutes
Public Assistance
specific details None
(upon receipt of Desk Officer
of the needed the email)
information /
request.
TOTAL: 20 minutes
444
Office or Division: Public Assistance Desk
Classification: Simple
Type of Transaction: G2C – Government to Public
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Written Complaint
2. Government issued ID of Complainant
complainant
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE
- Initiate investigation
and refers it to the
concerned office for
written explanation
None 3 days
Note: complaints Division Head
needing legal actions,
takes more than 72
hours
- Receives, evaluates
responses and submit None 1 day Division Head
a report to the Hospital
Director.
445
5 days
Total:
2 hours
3. Transmits the
revision/created • Quality
policy/procedure/guideli Coordinator
nes for review of other 2 days
affecting
department/sections.
446
4. Inform the
department about the
• Quality
comment/inputs to the
Coordinator
submitted policy for
finalization.
1 day
5. Approved
policy/procedure/form or
guidelines should • DCC Head
register with coding • QA- staff
number for controlled.
1day
2. Receives 2. Distributes & None 1day • QA- Staff
the controlled Safekeeping of
and approved controlled documents to
documents concern
department/section.
TOTAL: None 7 days & 15
minutes
447
attending document controller per • QA- Staff
trainings. department/section.
3. Conduct
training/workshop on • Quality
2 days
Policy & Procedure Management
Development. Consultant
448
complying the
formatting.
2. Schedule one on one 2 days • Quality
policy review with the Management
department/section Representative
concerned in • Quality
accordance with the Management
policy formatting and Consultant
substance content. • Concerned
Department
Head
3. Transmits the
revision/created • Quality
policy/procedure/guideli Coordinator
nes for review of other 2 days
affecting
department/sections.
4. Inform the
department about the • Quality
comment/inputs to the Coordinator
submitted policy for
finalization.
1 day
5. Approved
policy/procedure/form or • DCC Head
guidelines should • QA- staff
register with coding
number for controlled.
1day
2. Receives 2. Distributes & None 1day • QA- Staff
the controlled Safekeeping of
and approved controlled documents to
documents concern
department/section.
TOTAL: None 7 days & 15
minutes
DENTAL DEPARTMENT
SERVICE NAME: DENTAL CHECK-UP/CONSULTATION
449
Office or Division: Dental Department
Classification: Simple
1. Wait for your name Receives the None 5 min. Dental Aide
to be called. patient’s
medical
record, writes
his/her name
on the log
book, calls the
patient and
hands the
record to the
Dentist on
duty.
2. Wear the Helps the None 5 min. Dental Aide
disposable headcap, patient wear
shoe cover and the headcap,
patient’s gown given shoe cover
by the Dental Aide. and patient’s
gown.
450
questions asked by ask for the
the Dentist. patient’s
concerns,
examines the
patient and
formulate a
treatment
plan. Refers
patient to
other Medical
department
clearance prior
to any Dental
procedures, if
needed.
5. Coordinate with the Checks the None 5 min. Dentist
Dental Aide for your appointment
appointment. logbook for
available slots
acceptable to
the patient.
Issues a
charge slip for
procedures to
be done and
other
miscellaneous
fees for the
next
appointment.
6. Remove the Helps the None 5 min. Dental Aide
disposable head cap patient,
and shoe cover, receives the
throws it on the yellow patient’s gown
garbage can. and put it in a
Removes the patient’s container.
gown and hands it
over to the Dental
Aide.
7. Go to the cashier to Receives Cashier
pay the fees. payment and
gives the
receipt to the None
patient
None 45 min.
TOTAL:
451
Office or Division: Dental
Classification: Simple
Type of Transaction: G2C, G2G
Who May Avail: Patients at the Out-Patient Department
3. Wear the headcap, Helps the patient None 5 minutes Dental Aide
shoe cover and wear the head
patient’s gown cap, shoe cover
and patient’s
gown.
452
4. Follow the Dental and hand over
Aide to the Dental the Patient’s file
Operatory to the Dentist
453
gives the receipt
to the patient
454
receipt of the name and details on
fees paid. the log book.
455
over to the
Dental Aide.
See Schedule
TOTAL: of Fees 1hr. 20 minutes
456
Official Receipt Cashier
CLIENT STEPS AGENCY ACTION FEES PROCESSING PERSON
TO BE TIME RESPONSIBLE
PAID
457
6. Listen to the Advises the patient None 5 minutes Dentist
Dentist for post- on the condition of
operative his/her teeth and
instructions. gums. Gives post-
operative
instructions and
writes a
prescription for
medicines to be
taken if needed.
458
DIETARY DEPARTMENT
SERVICE NAME: REQUEST FOR PROVISION OF MEALS TO IN-PATIENT
Office or Division: DIETARY DEPARTMENT
Classification: Complex
Type of Transaction: G2C
Who may avail: Admitted Patient
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
459
Prepares and hospital
cooks dishes bill
(Paghahanda at (P50.00
pagluluto ng kada tray
pagkain) na Dietitian-On-Duty
kasama
sa Cook
babayaran (Diyetisyan,
sa 30 minutes Tagaluto)
ospital) (30 minuto)
None
Dish Out of
meals to
individual 30 minutes Dietitian-On-Duty
disposable (Wala) (30 minuto) Food Service
containers Worker
Patient receives food
during delivery (Paglalagay ng Nurse
pagkain sa
(Pagtanggap ng hinatid “disposable” na (Diyetisyan,
na rasyon) lalagyan) Kawani na
tagahatid ng
Pagkain, Nars)
Distributes meal
trays to different
wards. For None
isolation cases,
a drop- off point (Wala)
is provided.
Nurses collects
food from drop-
off and
distributes trays
to patients
(Paghahatid ng
disposable
na lalagyan
ng pagkain
sa drop-off.
Kukuhain
ng nurse
and mga
pagkain at
ipapamaha
gi)
460
P 50.00 2 hours
TOTAL: kada
rasyon 25 min
461
-Sumunod sa
tamang layo sa
isa’t-isa
-may
temperaturang
37.5 pababa.
Ang thermal
scanner ay
kailangan
nakalagak sa
pasukan)
None 3 minutes Dietitian on Duty
Participate in discussion
during dietary
counseling using
specialized covered Instruct food
booth intake/
preparation.
(Sumali sa diskusyon
habang pinapayuhan (Ituro ang
ayon sa diyeta na gamit tamang
ang nakabalot na gabay/dami ng
pwesto) wastong
pagkain)
462
eventual
clarification.
(Ibigay ang
numero ng
maaring
tawagan
kung may
katanunga) None 3 minutes Dietitian on Duty
(Wala) (3 minuto) (Diyetisyan)
TOTAL: 34 minutes
463
All Dietary Department Monitoring of None 5 minutes Dietitian-On-Duty
personnel on-duty temperature,
(Wala) (5 minuto) (Diyetisyan)
should: social
distancing and
-wear face mask
wearing of face
-follow social distancing mask.
(Pagsubaybay
-have temperature ng temperature,
below 37.5 C. A tamang
thermal scanner is distansiya at
should be available at pagsuot ng face
the entrance mask)
(Ang mga tauhan na
papasok sa
departamento ay
kailangang:
Checks
Completeness
5 minutes
and
Correctness (5 minuto)
(Tingnan kung
kumpleto at
None Dietitian-On-Duty
464
tama ang (Wala) (Diyetisyan)
laman)
Prepares
45 minutes
Market Order
(45 minuto)
(Paggawa ng
Talaan ng
bibilhin)
None
(Wala) Administrative
Dietitian
(Diyetisyan pang
Varies
administratibo)
Approval of
Market Order by (Magkakaiba)
the Assistant
Director for
Professional None
Dietitian-On-Duty
Services (Wala)
(Pagpapahintul (Diyetisyan)
ot ng
Pangalawang
Direktor para
Serbisyong
Propesyunal sa
Talaan ng
bibilhin)
Budget Request
and approval
(Kahilingan at
Varies
pagpapahintulot
ng budyet) (Magkakaiba)
None
Purchasing of (Wala)
Dietitian-On-Duty
Supplies
(Diyetisyan)
(Pamimili ng
Varies
pangangailanga
n) (Magkakaiba)
Varies
Checking and (Magkakai
Administrative
receiving of ba)
Dietitian
supplies
45 minutes (Diyetisyan pang
administratibo)
Food Service Worker (45 minuto)
receives food supplies
(Pagsusuri ng
(Tatanggapin ng None Dietitian-On-Duty
pinamili)
Tagapaghanda ng
465
pagkain ang (Diyetisyan)
kagamitan sa
Internal Control
pagluluto)
Unit
Dietitian/ (Wala) 45 minutes
Storeroom
(45 minuto)
Clerk issues
supplies
Dietitian-On-Duty
(Diyetisyan)
Storeroom Clerk
None
(Tagapamahala
(Wala)
ng bodega)
2 hours & 30
TOTAL:
mins
Department of Pathology
466
Prepares
charge slip.
467
Sputum AFB (TB-
DOTS): 7 working days
Other Bacteriology
tests: AFB, GS, KOH,
TMG:
ER: 5-7 hours
IN/OPD: 3 days
Anatomic Pathology:
Surgical Pathology: 10-
12 working days
Cytology: 7-10 working
days
Immunohistoche-mistry:
12-15 working days
468
1. Fills-up the Validates None 20 MINUTES Blood Bank Staff
donor form and donor form
presents valid
ID. Schedule:
Every Tuesday
and Friday 9 AM
to 12 NN, except
last Friday
(moved to the
last Thursday of
the month, 9 AM
to 12 NN).
469
4. Undergoes post- Performs post- 10 MINUTES Blood Bank Staff
donation care donation care
None
and counselling and
counselling
*Emergency
requests must
be signed by
the chief
resident of the
requesting
department
470
during
weekdays
from 8 AM to
5 PM, then by
the senior
house officer
(SHO) from 5
AM to 8 AM
during
weekdays,
weekends and
holidays
3. Patient waits Performs cross- Cross 2-6 MINUTES Blood Bank Staff
for compatible matching on matching/
and safe blood previously
Serologic
to be serologically
transfused fees as
tested blood.
posted
Prepares
charge slip for
cross-matching
fee and
serologic testing
fee.
B. Stores and
releases the
unit/s as
needed.
471
48 HOURS
MAXIMUM
STORAGE
RADIOLOGY DEPARTMENT
Office or Division: RADIOLOGY DEPARTMENT: X-RAY
Classification: Highly Technical
Type of Transaction: G2C
Who may avail: OPD Patients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Facebook page of QCGH radiology department or
Appointment schedule
Reception Area
Health declaration card
Triage or Reception area
Consent form
Xray section
Transaction slip
Xray section
Official receipt
Cash clerk
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTIONS BE PAID TIME RESPONSIBLE
1. Patient will make Review the 10-15 mins. Residents/ staff
an appointment appointment
schedule through schedule and
the Facebook health
page of QCGH declaration
RADIOLOGY card.
DEPARTMENT
For walk-in
patients, present
Request Form for
evaluation.
472
schedule and 10-20 mins. Residents/ staff
gives
instructions for
preparation
prior to
procedure
2 mins. Clerk
Prepares
transactions slip
Checks the x-
ray image Staff
1 min.
Inform patient of
the date of
official result
release
TOTAL: 55-88 mins.
473
Office or Division: RADIOLOGY DEPARTMENT: ULTRASOUND
Classification: Highly Technical
Type of Transaction: G2C
Who may avail: OPD Patients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Appointment schedule Facebook page of QCGH radiology department or
Reception Area
Health declaration card
Triage or Reception Area
Rapid COVID test result for patient having
respiratory symptoms Attending physician
Consent form Ultrasound section
Transaction slip Ultrasound section
Official receipt Cash clerk
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTIONS BE PAID TIME RESPONSIBLE
1. Patient will make Review the 10-15 mins. Residents/ staff
an appointment appointment
schedule through schedule and
the Facebook health
page of QCGH declaration
RADIOLOGY card.
DEPARTMENT.
For walk-in
patients, present
Request Form for
evaluation.
10 mins. Residents
Do clinical
Fees
history and
depend on
body part;
474
check for other range 800 2 mins. Clerk
modalities done –
5,000php
Prepares
transactions slip
Checks the
ultrasound Staff
image
1 min.
Inform patient of
the date of
official result
release
TOTAL: 55-88 mins.
475
Transaction slip CT scan section
Official receipt Cash clerk
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTIONS BE PAID TIME RESPONSIBLE
Patient will make an Review the 10-15 mins. Residents/ staff
appointment schedule appointment
through the Facebook schedule and
page of QCGH health
RADIOLOGY declaration
DEPARTMENT. For card.
walk-in patients, present
Request Form for
evaluation.
10 mins. Residents
Checks the
laboratory
results, does
clinical history
and checks for
other modalities Fees per 2 mins. Clerk
done body part;
range
from
Prepares 4, 000-
transactions slip 10,000php
476
issue official
receipt
Present official receipt Check and 2-3 mins Clerk
record official
receipt
Proceed to the CT scan Performs the 15-120 mins. Staff
area CT scan
procedure
Checks the CT
scan image
1 min. Staff
Informs patient
of the date of
the release of
the official result
477
Patient will make an Review the 10-15 mins. Residents/ staff
appointment schedule appointment
through the Facebook schedule and
page of QCGH health
RADIOLOGY declaration
DEPARTMENT For card.
walk-in patients, present
Request Form for
evaluation.
10 mins. Residents
Do clinical
Fees
history and
depends
check for other
on body
modalities done
part; 2 mins. Clerk
range
8,750 –
Prepares
17,500php
transactions slip
478
Checks the MRI
image
2 mins. Staff
Informs patient
of the date of
the release of
the official result
479
Patient must fill
up a Health
Residents/staff
Declaration card
make an
form
appointment
schedule and 10-20 mins. Residents/ staff
gives
instructions for
preparation
prior to
procedure
Proceed to Give consent 2 mins. Staff
Mammogram section form
Do clinical
Fees 10 mins. Residents
history and
depend on
check for other
procedure
modalities done
requested;
range
1,680 – 2 mins. Clerk
Prepares
12,00php
transactions slip
Checks the
mammogram Staff
image
1 min.
Inform patient of
the date of
official result
release
480
TOTAL: 55-88 mins.
duplicate copy of
the charge slip
481
6. Double checks 1 minutes HMB staff
the pasteurization
result of milk in the
processing
logbook
TOTAL: 18 minutes
1. Provide
1. Go to the Security instructions, None 2 minutes Security Guard
Guard thermal (Wala)
(Pumunta sa scanning, hand
Guwardiya) and feet
disinfection
(Pagbibigay ng
alituntunin,
pagtukoy ng
temperatura at
pagdisinfect ng
kamay at paa)
2. Go to Triage and
present Patient’s 2. Classification of Resident Physician
Hospital Card for Hospital Cards None 3 minutes
assessment and (Dept. of Family
classification (Priority, Non- (Wala) Medicine) / Interns
(Pumunta sa Triage Priority) / Clerk
482
at ipakita ang (Pagsusuri ng
Patient’s Hospital mga Hospital
Card para sa Cards kung ang
kaukulang pasyente ba ay
katanungan at priority o hindi)
klasipikasyon)
3. Go to Window 4 for
Priority Lane or 3. Retrieve and
Window 5 for Non- record outgoing Medical Records
Priority Lane and patient’s health Personnel
present Patient’s None 5 minutes
Hospital Card to record for
(Wala)
Medical Records follow-up check-up
(Paghahanap at
Personnel
pagtatala ng
(Pumunta sa record ng
Window 4 kung priority pasyente na
o sa Window 5 ilalabas para sa
kung hindi naman follow-up
check-up)
priority at ibigay
ang Patient’s
Hospital Card sa
Medical Records
Personnel)
4. Proceed to
4. Forwards
designated
patient’s health
specialty clinics
record to
(Family Medicine,
Internal Medicine, 5 minutes
designated
Pediatrics, OB- specialty clinics
Gyne, Surgery,
ENT, (Paghatid ng None Medical Records
health record ng Personnel
Ophthalmology, (Wala)
pasyente
Psychiatry, Dental) sa nararapat
then wait for your na espesyalista)
turn and maintain
social distancing
while waiting for the
call
(Pumunta sa
nararapat na
espesyalista para
sa konsultasyon
at maghintay ng
tawag at panatilihin
483
ang pag distansya
sa ibang
pasyente habang
naghihintay
matawag)
None 15 minutes
TOTAL (Wala)
CLASSIFICATION: Complex
TYPE OF TRANSACTION: G2C, G2B, G2G
Those patients’ seen / treated / admitted at Out
WHO MAY AVAIL: Patient Department, Emergency Department and
admitted in all different wards in this hospital
1. Provide instructions,
1. Go to the thermal scanning, None 2 minutes Security Guard
Security Guard hand and feet (Wala)
(Pumunta sa disinfection
Guwardiya) (Pagbibigay ng
alituntunin, pagtukoy
ng
temperatura at
pagdisinfect ng kamay
at paa)
484
2. Go to Triage and
2. Interview and Resident Physician
present Patient’s
provide instructions
Hospital Card for None 3 minutes (Dept. of Family
while issuing
assessment and Medicine) / Interns
Patient’s Hospital (Wala) / Clerk
classification
Card (Pagbibigay
(Pumunta sa
ng alituntunin at
Triage at ipakita
pagbigay ng
ang Patient’s
patient’s hospital
Hospital Card
card)
para sa
kaukulang
katanungan at
klasipikasyon)
3. Go to Window
3. Encode patient’s
1, give Patient’s Medical Records
information for new Personnel
Hospital Card None 5 minutes
Patient’s Health
to Medical
Record and issue (Wala)
Records
charge slip
Personnel and
wait for the (Pagtatype ng
charge slip impormasyon ng
pasyente para
(Pumunta sa sa bagong record at
Window 1, Ibigay bigyan ng charge slip
ang para sa kaukulang
bayad)
Patient’s
Hospital Card sa
Medical
Records
Personnel at
maghintay na
maibigay ang
charge slip)
4. Accepts payment
4. Proceed to
with charge slip and
Cashier for
issue ₱ 40.00 Cashier
payment
Official Receipt
(Pumunta sa
Cashier para sa (Pagtanggap ng
bayad at charge slip at
kaukulang pagbigay ng opisyal na
bayad) resibo)
485
5. Go back to Medical Records
5. Received and verify None Personnel
Window 1,
Official Receipt
present Official (Wala)
Receipt (Tanggapin at suriin
ang opisyal na resibo)
(Bumalik sa
Window 1 at
ipakita ang opisyal
na resibo)
6. Proceed to
6. Forwards patient’s
designated
new health record to
specialty clinics
(Family designated specialty
Medicine, 5 minutes
clinics
Internal
Medicine, (Paghatid ng health
record ng pasyente sa None Medical Records
Pedia, OB-
nararapat na Personnel
Gyne, Surgery, espesyalista/klinika) (Wala)
ENT, Ophtha,
Psychiatry,
Dental) then
wait for your
turn and
maintain social
distancing while
waiting for the
call
(Pumunta sa
nararapat na
espesyalista
para sa
konsultasyon
at maghintay ng
tawag at panatilihin
ang pag
distansya sa ibang
pasyente
habang
naghihintay
matawag)
15 minutes
TOTAL ₱ 40.00
486
OFFICE OR DIVISION: Medical Records Department / Ancillary Division
CLASSIFICATION: Complex
TYPE OF TRANSACTION: G2C, G2B, G2G
Those patients’ seen / treated / admitted at Out
WHO MAY AVAIL: Patient Department, Emergency Department and
admitted in all different wards in this hospital
CHECKLIST OF REQUIREMENTS: WHERE TO SECURE:
1. Provide
1. Go to the instructions, None 2 minutes Security Guard
Security Guard thermal (Wala)
(Pumunta sa scanning, hand
Guwardiya) and feet
disinfection
(Pagbibigay ng
alituntunin,
pagtukoy ng
temperatura at
pagdisinfect ng
kamay at paa)
2. Go to Triage for
2. Interview and Resident Physician
assessment and
provide
classification None 3 minutes (Dept. of Family
instructions while
then fill up Medicine) / Interns
issuing (Wala)
Patient’s / Clerk
Hospital Card Patient’s
Hospital Card
(Pumunta sa
Triage para sa (Pagbibigay ng
alituntunin at
kaukulang pagbigay ng
katanungan at patient’s hospital
sulatan card)
ang Patient’s
Hospital Card)
487
(Pumunta sa old patient’
Window 1, Ibigay health record for
ang
follow-up check-
Patient’s up
Hospital Card sa
(Paghahanap ng
Medical
luma o dating
Records impormasyon
Personnel at ng pasyente at
maghintay na ibigay ang charge
slip.
maibigay ang Paghanap at
charge slip) pagtala ng luma o
dating record
ng pasyente
para sa follow-up
check-up)
4. Accepts payment
4. Proceed to
with charge slip
Cashier for
and issue Official ₱ 40.00 Cashier
payment
Receipt
(Pumunta sa
(Pagtanggap ng
Cashier para sa bayad at charge slip
kaukulang at
bayad) pagbigay ng
opisyal na
resibo)
Medical Records
5. Go back to 5. Received and None Personnel
Window 1, present verify Official
(Wala)
Receipt
Official Receipt
(Tanggapin at
(Bumalik sa suriin ang
Registration Section opisyal na
at ipakita ang resibo)
opisyal na resibo)
488
6. Proceed to
6. Forwards
designated
patient’s previous /
specialty clinics
old health record
(Family
Medicine, 5 minutes
to designated
Internal specialty clinics
Medicine, Pedia,
OB-Gyne, (Paghatid ng None Medical Records
health record ng Personnel
Surgery, ENT, (Wala)
pasyente sa
Ophtha, nararapat na
Psychiatry, espesyalista)
Dental) then wait
for your turn and
maintain social
distancing while
waiting for the
call
(Pumunta sa
nararapat na
espesyalista
para sa
konsultasyon
at maghintay ng
tawag at panatilihin
ang pag
distansya sa ibang
pasyente
habang naghihintay
matawag)
20 minutes
TOTAL ₱ 40.00
489
✓ Certified True Copy of Medical ✓ Medical Records Department (Release of
Abstract / Discharge Summary Information Section)
✓ Original and Photocopy of ✓ Patient
Medical Abstract / Discharge ✓ Cashier
Summary
✓ Charge Slip / Official Receipt
1. Provide
1. Go to the instructions, None 2 minutes Security Guard
Security Guard thermal (Wala)
(Pumunta sa scanning,
Guwardiya) hand
and feet
disinfection
(Pagbibigay
ng alituntunin,
pagtukoy ng
temperatura
at pagdisinfect
ng kamay at
paa)
2. Go to Triage and
2. Classification
present Patient’s
of Hospital Cards
Hospital Card for None 3 minutes
assessment and (Priority, Non-
classification (Wala) Resident Physician
Priority)
(Pumunta sa (Dept. of Family
(Pagsusuri ng
Triage at ipakita mga Hospital Medicine) / Interns /
ang Cards kung ang Clerk
pasyente ba
Patient’s ay priority o
Hospital Card para hindi)
sa
kaukulang
katanungan at
klasipikasyon)
3. Go to Window 4
3. Retrieve and
for Priority Lane
record outgoing Medical Records
or Window 5 for
patient’s health Personnel
Non-Priority
Lane and None 5 minutes
record for
present follow-up check- (Wala)
Patient’s up
Hospital Card to
Medical (Paghahanap
at pagtatala ng
Records
record ng
Personnel
490
(Pumunta sa pasyente na
Window 4 kung ilalabas para sa
priority follow-up
check-up)
o sa Window 5
kung hindi priority
at
ibigay ang
Patient’s Hospital
Card
sa Medical
Records
Personnel)
4. Proceed to
4. Forwards
designated
patient’s health
specialty clinics
record to
(Family
Medicine, designated
Internal specialty clinics
Medicine,
Pediatrics, OB- (Paghatid ng
health record ng
Gyne, Surgery,
pasyente
ENT, sa nararapat
Ophthalmology, na espesyalista)
Psychiatry, 5 minutes
Dental) then
wait for your
turn and
maintain social
distancing while
waiting for the
call
None Medical Records
(Pumunta sa
Personnel
nararapat na (Wala)
espesyalista para
sa konsultasyon at
maghintay ng
tawag at panatilihin
ang pag distansya
sa ibang pasyente
habang naghihintay
matawag)
Note:
Secure a copy
of Medical
Abstract /
Discharge
491
Summary and
other health
records from the
attending
physician /
physician on
duty then
proceed to
Medical
Records
Department
(Window 3) for
authentication.
(Manghingi ng
kopya ng
Medical
Abstract /
Discharge
Summary at iba
pang health
records sa
doktor na
nakatalaga sa
klinika at
magpunta ng
Medical
Records
Department
(Window 3)
para sa
pagpapatunay
ng dokumento.
5. Go to Window 5. Provide
3, present instructions
Original and and
Photocopy of verification of
Medical presented
Abstract / documents
Discharge then issue
Summary. Then charge slip
received charge None
(Pagbibigay
slip from (Wala)
ng alituntunin at
Medical pagsuri ng mga
Records dokumentong
Personnel ibinigay kung 5 minutes
(Pumunta sa tama at wasto at
bigyan ng Medical Records
Window 3, Ipakita Personnel
kaukulang
at
bayarin)
ibigay ang
orihinal na kopya at
xerox ng mga
Medical Abstract /
492
Discharge
Summary.
Tanggapin
ang charge slip
na ibibigay ng
Medical
Records
Personnel)
6. Accepts
6. Proceed to ₱ 50.00 per
payment with
Cashier for copy
charge slip Cashier
payment
and issue
(Pumunta sa
Official
Cashier para sa
Receipt
kaukulang
(Pagtanggap
bayad) ng bayad at
charge slip at
pagbigay ng
opisyal na
resibo)
7. Go back to
7. Received and
Window 3,
verify Official
present Official
Receipt then
Receipt and
released None 2 minutes Medical Records
received
complete Personnel
complete (Wala)
Certified True
Certified True
Copy of
Copy of
documents
documents
(Tanggapin at
(Bumalik sa suriin ang
Window 3, ipakita opisyal na resibo
ang at
ibigay ang
opisyal na kompletong
resibo at tanggapin Certified True
ang Copy
ng mga
kompletong dokumento)
Certified True Copy
ng
mga
dokumento)
₱ 50.00
TOTAL 22 minutes
493
SERVICE NAME: SECURING A COPY OF MEDICAL CERTIFICATE
1. Provide
1. Go to the instructions, None 2 minutes Security Guard
Security Guard thermal (Wala)
(Pumunta sa scanning,
Guwardiya) hand
and feet
disinfection
(Pagbibigay
ng alituntunin,
pagtukoy ng
temperatura
at pagdisinfect
ng kamay at
paa)
2. Go to Triage and
2. Classification
present Patient’s
of Hospital Cards
Hospital Card for None 3 minutes Resident Physician
assessment and (Priority, Non-
classification (Wala) (Dept. of Family
Priority)
Medicine) / Interns /
(Pumunta sa (Pagsusuri ng Clerk
Triage at ipakita mga Hospital
ang Cards kung ang
pasyente ba
Patient’s ay priority o
Hospital Card para hindi)
sa
kaukulang
katanungan at
klasipikasyon)
494
3. Go to Window 4
3. Retrieve and
for Priority Lane
record outgoing Medical Records
or Window 5 for
patient’s health Personnel
Non-Priority
Lane and None 5 minutes
record for
present follow-up check- (Wala)
Patient’s up
Hospital Card to
Medical (Paghahanap
at pagtatala ng
Records
record ng
Personnel pasyente na
(Pumunta sa ilalabas para sa
Window 4 kung follow-up
priority check-up)
o sa Window 5
kung hindi priority
at
ibigay ang
Patient’s Hospital
Card
sa Medical
Records Personnel)
4. Proceed to
4. Forwards
designated
patient’s health
specialty clinics
record to
(Family
Medicine, designated
Internal specialty clinics
Medicine,
Pediatrics, OB- (Paghatid ng
health record ng
Gyne, Surgery,
pasyente
ENT, sa nararapat
Ophthalmology, na espesyalista)
Psychiatry,
Dental) then 5 minutes
wait for your
turn and
maintain social
distancing while
waiting for the
call
(Pumunta sa
nararapat na None Medical Records
Personnel
espesyalista (Wala)
para sa
konsultasyon
at maghintay ng
tawag at panatilihin
495
ang pag
distansya sa ibang
pasyente
habang naghihintay
matawag)
Note:
Processing of
Medical
Certificate,
GSIS, SSS,
Philhealth,
HMO, and other
Private
Insurances must
be requested
from the
attending
physician /
physician on
duty then
proceed to
Medical
Records
Department
(Window 3)
(Ang
pagproseso ng
Medical
Certificate,
GSIS, SSS,
Philhealth,
HMO, at iba
pang pribadong
insurances ay
hinihingi
lamang sa
doktor na
nakaduty sa
klinika at
magpunta sa
Medical
Records
Department –
Window 3)
5. Go to Window
5. Verification of
3, present
Medical
Medical
Certificate
Certificate. Then
496
received charge then issue
slip from charge slip
None
Medical
(Pagsuri ng
Records (Wala) 5 minutes
Medical
Personnel Certificate na Medical Records
(Pumunta sa ibinigay ng Personnel
Window 3, Ipakita pasyente
at kung tama at
wasto
ibigay ang pagkatapos,
Medical Certificate. bigyan ng
kaukulang
Tanggapin ang bayarin)
charge slip na
ibibigay ng
Medical Records
Personnel)
6. Proceed to 6. Accepts
Cashier for payment with
payment charge slip ₱ 30.00
and issue Cashier
(Pumunta sa
Official
Cashier para sa
Receipt
kaukulang
(Pagtanggap
bayad) ng bayad at
charge slip at
pagbigay ng
opisyal na
resibo)
7. Go back to
7. Received and
Window 3,
verify Official
present Official
Receipt then
Receipt and
released None 2 minutes Medical Records
received
Medical Personnel
Medical (Wala)
Certificate
Certificate with
with Hospital
Hospital Seal
Seal
(Bumalik sa
(Tanggapin at
Window 3, ipakita
suriin ang
ang opisyal na resibo
opisyal na at
resibo at tanggapin ibigay ang
ang Medical
Certificate na
Medical may
Certificate na may selyo ng
selyo ng ospital) ospital)
₱ 30.00
497
TOTAL 22 minutes
1. Provide
1. Go to the instructions, None 2 minutes Security Guard
Security Guard thermal (Wala)
(Pumunta sa scanning,
Guwardiya) hand and feet
disinfection
(Pagbibigay ng
alituntunin,
pagtukoy ng
temperatura at
pagdisinfect ng
kamay at paa)
2. Go to Triage and
2. Classification
present Patient’s
of Hospital
Hospital Card for None 3 minutes Resident Physician
Cards
assessment and
classification (Wala) (Dept. of Family
(Pagsusuri ng
mga Hospital Medicine) / Interns /
(Pumunta sa Cards kung ang Clerk
Triage at ipakita ang pasyente ba
Patient’s Hospital ay Medico Legal
Card para sa o hindi)
kaukulang
katanungan)
3. Go to Window 2,
3. Issues
present Patient’s
appointment
Hospital Card to
slip if
498
Medical Records requested None 5 minutes Medical Records
Personnel and health records/ Personnel
(Wala)
request for official medico
Official Medico legal certificate
Legal Certificate is not
available.
(Pumunta sa
Issues
Window 2, Ibigay
requested
ang
medico legal
Patient’s Hospital certificate if it
Card sa Medical is already
available.
Records
Personnel at ( Bigyan ng
magrequest appointment
slip kung
ng opisyal na sakali ang
Medico Legal hininging
health record ay
certificate)
hindi kompleto.
Ibigay ang
dokumento kung
sakaling may
kopya na)
4. Read the
4. Provide
requirements
instructions
written in the None 2 minutes Medical Records
Appointment Slip (Pagbigay ng Personnel
and come back (Wala)
alituntunin)
after five (5)
days
(Basahin ang
mga nakasulat na
requirements sa
appointment slip at
bumalik
pagkalipas ng
limang araw)
None
TOTAL (Wala) 12 minutes
499
and admitted in all different wards in this
hospital
CHECKLIST OF REQUIREMENTS: WHERE TO SECURE:
1. Provide
1. Go to the instructions, None 2 minutes Security Guard
Security Guard thermal scanning, (Wala)
(Pumunta sa hand and feet
Guwardiya) disinfection
(Pagbibigay ng
alituntunin, pagtukoy
ng
temperatura at
pagdisinfect ng
kamay at paa)
2. Go to Window
2. Verification of
2, Present
presented
Appointment
pertinent
Slip and
requirements and
pertinent
issue charge slip
requirements
then received (Pagsuri ng mga
charge slip from ibinigay na None 2 minutes Medical
Medical dokumento kung Records
(Wala)
Records tama at wasto Personnel
Personnel pagkatapos, ibigay
ang charge slip)
(Pumunta sa
Window 2, Ipakita
ang
appointment slip
kasama ng mga
dokumentong
hinihingi para sa
pagkuha ng
opisyal na medico
legal at tanggapin
ang charge slip na
ibibigay ng
Medical Records
Personnel)
500
3. Proceed to 3. Accepts payment ₱ 30.00
Cashier for with charge slip
Cashier
payment and issue Official
Receipt
(Pumunta sa
Cashier para sa (Pagtanggap ng
bayad at charge slip
kaukulang at
bayad) pagbigay ng
opisyal na resibo)
4. Go back to 4. Received and
Window 2, verify Official
present Official Receipt then
Receipt then issue Official None 3 minutes Medical
received and Medico Legal Records
checked Official Certificate (Wala)
Personnel
Medico Legal
(Tanggapin at
Certificate
suriin ang opisyal na
(Bumalik sa resibo at
Window 2, ipakita Ibigay ang
ang opisyal na Medico
Legal Certificate)
opisyal na
resibo at tanggapin
ang
opisyal na
Medico Legal
Certificate)
TOTAL ₱ 30.00 7 minutes
1. Provide
1. Go to the instructions, None 2 minutes Security Guard
Security Guard thermal scanning, (Wala)
501
(Pumunta sa hand and feet
Guwardiya) disinfection
(Pagbibigay ng
alituntunin, pagtukoy
ng
temperatura at
pagdisinfect ng
kamay at paa)
2. Go to Triage
2. Classification of
and present
Hospital Cards
Patient’s None 3 minutes Resident
Hospital Card (Pagsusuri ng Physician
for assessment mga Hospital Cards (Wala)
and kung ang (Dept. of Family
classification pasyente ba ay Medicine) /
Medico Legal ang Interns / Clerk
(Pumunta sa kaso o hindi)
Triage at ipakita
ang
Patient’s
Hospital Card para
sa
kaukulang
katanungan)
3. Go to Window
3. Retrieve and Medical Records
2, present
record outgoing Personnel
Patient’s None 5 minutes
Medico Legal
Hospital Card
health record for (Wala)
to Medical
follow-up check-
Records
up
Personnel for
follow-up (Paghahanap at
check-up pagtatala ng record
ng Medico
(Pumunta sa Legal na pasyente
Window 2, Ibigay na ilalabas para sa
ang follow-up check-
up)
Patient’s
Hospital Card sa
Medical
Records
Personnel para sa
follow-up
check-up)
4. Proceed to 4. Forwards patient’s
designated health record to
specialty designated
clinics specialty clinics
(Surgery, 5 minutes
502
ENT, (Paghatid ng
Ophthalmolog health record ng
None Medical Records
y) then wait for pasyente
sa nararapat na Personnel
your turn and (Wala)
maintain espesyalista)
social
distancing
while waiting
for the call
(Pumunta sa
nararapat na
espesyalista
para sa
konsultasyon
at maghintay
ng tawag at
panatilihin
ang pag
distansya sa
ibang pasyente
habang
naghihintay
matawag)
None 15 minutes
TOTAL (Wala)
2. Go to Medical
2. Received and
Records
verify presented
Department,
Community Tax
present
Certificate
photocopy of None 5 minutes Medical
(Cedula) and
Community Records
encoding/printing (Wala)
Tax Certificate Personnel
of newborn’s
(Cedula) and
information
provide
complete (Tanggapin at
newborn’s suriin ang ibinigay na
information Community Tax
Certificate (Cedula)
(Pumunta sa pagkatapos, i-
Medical Records type/iprenta ang
impormasyon
Department,
ng sanggol)
Ibigay ang xerox
ng
Cedula at
ibigay ang
kompletong
impormasyon
ng sanggol)
4. Accomplished
4. Affixing mother’s
Affidavit to Use
signature
the Surname of None 2 minutes Mother of the
Father (AUSF); (Pagpirma ng newborn
Affix signature (Wala)
nanay)
of the mother
504
(Pagpirma ng
nanay sa Affidavit
to
Use the
Surname of
Father)
6. Go to Notary
6. Provide
Public for
instructions
notarization of
Certificate of (Pagbigay ng
Live Birth and Notary Public
alituntunin)
AUSF. Then, N/A
return to
Medical
Records
Department
(Pumunta sa
Notaryo Publiko
para
ipanotaryo ang
Certificate of Live
Birth at AUSF
pagkatapos ay
bumalik sa
Medical Records
Department)
7. Issue Appointment
7. Received
Slip to the parent/s
Appointment
of newborn. And
Slip for claiming Medical
forwards
of registered Records
Certificate of Live
Certificate of Personnel
Birth for signature None 2 minutes
Live Birth and
of doctor / nurse /
come back after (Wala)
midwife and
five (5) weeks
prepare transmittal
(Pagtanggap ng
form for
appointment slip
registration to
para sa
Local Civil
pagkuha ng
Registry
Certificate of
505
Live Birth at (Ibigay ang
bumalik appointment slip sa
pagkalipas ng magulang ng
limang linggo)
bata. At ihanda
ang Certificate of Live
Birth
para papirmahan
sa doctor / nurse /
midwife at
pagkatapos ay
ihanda ang transmittal
form
para sa pagrehistro
nito sa Local Civil
Registry)
None 15 minutes
TOTAL
(Wala)
1. Provide instructions,
1. Go to the thermal scanning, None 2 minutes Security Guard
Security Guard hand and feet (Wala)
(Pumunta sa disinfection
Guwardiya) (Pagbibigay ng
alituntunin,
pagtukoy ng
temperatura at
pagdisinfect ng
kamay at paa)
2. Present valid
ID and 2. Verification of
received presented valid ID
506
charge slip and issue charge None 2 minutes Medical
from Medical slip(Pagsuri ng valid Records
(Wala)
Records ID na ibinigay kung Personnel
Personnel tama at wasto
(Ipakita ang pagkatapos, ibigay
valid ID at ang charge slip)
tanggapin ang
charge slip na
ibibigay ng
Medical
Records
Personnel)
3. Accepts payment
with charge slip and
3. Proceed to ₱ 50.00
issue Official
Cashier for
Receipt Cashier
payment
(Pagtanggap ng
(Pumunta sa
bayad at charge slip
Cashier para
at pagbigay ng
sa kaukulang
opisyal na resibo)
bayad)
4. Go back to
4. Received and verify
Medical
Official Receipt then
Records
issue Registered
Department,
Certificate of Live None 3 minutes Medical
present Official
Birth(Tanggapin at Records
Receipt and (Wala)
suriin ang opisyal Personnel
wait for the
na resibo at ibigay
release of
ang rehistradong
Registered
Certificate of Live
Birth)
Certificate of
Live Birth
(Bumalik sa
Medical
Records
Department,
ipakita ang
opisyal na
resibo at
hintayin na
ibigay ang
rehistradong
Certificate of
Live Birth)
507
SERVICE NAME: PREPARATION AND REGISTRATION OF
CERTIFICATE OF LIVE BIRTH (LEGITIMATE CHILD)
1. Provide
1. Go to the instructions, None
Security Guard thermal scanning, (Wala) 2 minutes Security Guard
(Pumunta sa hand and feet
Guwardiya) disinfection
(Pagbibigay ng
alituntunin,
pagtukoy ng
temperatura at
pagdisinfect ng
kamay at paa)
2. Go to Medical
2. Check and verify
Records
the authenticity of
Department,
Marriage Certificate
provide
and prepare None 5 minutes Medical
complete
Certificate of Live Records
newborn’s (Wala)
Birth for signature Personnel
information and
of doctor / nurse /
present
midwife (Tignan at
Marriage
suriin ang ipinakita
Certificate
na Marriage
(Pumunta sa
Certificate kung
Medical
totoo at wasto
Records
pagkatapos ay
Department,
ihanda ang
ibigay ang
Certificate of Live
kompletong
Birth para
impormasyon
papirmahan sa
ng sanggol at
doctor / nurse /
ipakita ang
midwife)
Marriage
Certificate)
508
Live Birth and registration of None Medical
come back Certificate of Live Records
(Wala)
after five (5) Birth to Local Civil Personnel
weeks. (Tignan Registry (Pagbigay
at suriin ang ng alituntunin at
Certificate of ihanda ang
Live Birth kung transmittal form
tama lahat ng para sa pagrehistro
impormasyon ng Certificate of
at bumalik Live Birth sa Local
pagkalipas ng Civil Registry)
limang linggo)
None 10 minutes
TOTAL (Wala)
1. Provide
1. Go to the instructions, None 2 minutes Security Guard
Security Guard thermal scanning, (Wala)
(Pumunta sa hand and feet
Guwardiya) disinfection
(Pagbibigay ng
alituntunin,
pagtukoy ng
temperatura at
pagdisinfect ng
kamay at paa)
2. Verification of
2. Present valid ID
presented valid ID
and received
and issue charge None 2 minutes Medical
charge slip from
slip (Pagsuri ng Records
Medical (Wala)
valid ID na ibinigay Personnel
Records
kung tama at
Personnel
wasto pagkatapos,
(Ipakita ang
ibigay ang charge
valid ID at
slip)
tanggapin ang
509
charge slip na
ibibigay ng
Medical
Records
Personnel)
3. Accepts payment
3. Proceed to ₱ 50.00
with charge slip
Cashier for
and issue Official Cashier
payment
Receipt
(Pumunta sa
(Pagtanggap ng
Cashier para sa
bayad at charge
kaukulang
slip at pagbigay ng
bayad)
opisyal na resibo)
4. Go back to
4. Received and verify
Medical Records
Official Receipt
Department,
then issue
present Official
Registered None 3 minutes Medical
Receipt and wait
Certificate of Live Records
for the release of (Wala)
Birth (Tanggapin at Personnel
Registered
suriin ang opisyal
Certificate of Live
na resibo at ibigay
Birth (Bumalik sa
ang rehistradong
Medical Records
Certificate of Live
Department Birth)
ipakita ang
opisyal na resibo
at hintayin na
ibigay ang
Rehistradong
Certificate of Live
Birth)
7 minutes
TOTAL ₱ 50.00
510
Those patients’ seen / treated / admitted at Out
WHO MAY AVAIL: Patient Department, Emergency Department and
admitted in all different wards in this hospital
CHECKLIST OF REQUIREMENTS: WHERE TO SECURE:
✓ Patient’s Hospital Card ✓ Patient / Relative / Representative
✓ Patient’s Health Record (OPD / ER / ✓ Medical Records Department (Retrieval
Inpatient) Section)
2. Go to Triage and
present Patient’s 2. Classification of Resident Physician
Hospital Card for Hospital Cards None 3 minutes
assessment and (Dept. of Family
classification (Priority, Non- (Wala) Medicine) / Interns
Priority) / Clerk
(Pumunta sa Triage
at ipakita ang (Pagsusuri ng
mga Hospital
Patient’s Hospital Cards kung ang
Card para sa pasyente ba ay
priority o hindi)
kaukulang
katanungan at
klasipikasyon)
3. Go to Window 4 for
Priority Lane or 3. Retrieve and
Window 5 for Non- record outgoing Medical Records
Priority Lane and patient’s health Personnel
present Patient’s None 5 minutes
Hospital Card to record for
(Wala)
Medical Records follow-up check-up
(Paghahanap at
Personnel
pagtatala ng
(Pumunta sa record ng
Window 4 kung priority pasyente na
o sa Window 5 ilalabas para sa
kung hindi naman follow-up
check-up)
511
priority at ibigay
ang Patient’s
Hospital Card sa
Medical Records
Personnel)
4. Proceed to
4. Forwards
designated
patient’s health
specialty clinics
record to
(Family Medicine,
Internal Medicine, 5 minutes
designated
Pediatrics, OB- specialty clinics
Gyne, Surgery,
ENT, (Paghatid ng None Medical Records
health record ng Personnel
Ophthalmology, (Wala)
pasyente
Psychiatry, Dental) sa nararapat
then wait for your na espesyalista)
turn and maintain
social distancing
while waiting for the
call
(Pumunta sa
nararapat na
espesyalista para
sa konsultasyon
at maghintay ng
tawag at panatilihin
ang pag distansya
sa ibang
pasyente habang
naghihintay
matawag)
None 15 minutes
TOTAL (Wala)
512
Those patients’ seen / treated / admitted at Out Patient
WHO MAY AVAIL: Department, Emergency Department and admitted in all
different wards in this hospital
CHECKLIST OF REQUIREMENTS: WHERE TO SECURE:
1. Provide instructions,
1. Go to the thermal scanning, None 2 minutes Security Guard
Security Guard hand and feet (Wala)
(Pumunta sa disinfection
Guwardiya) (Pagbibigay ng
alituntunin, pagtukoy ng
temperatura at
pagdisinfect ng kamay
at paa)
2. Go to Triage and
2. Interview and provide Resident
present Patient’s
instructions while Physician
Hospital Card for None 3 minutes
issuingPatient’s
assessment and (Dept. of Family
Hospital Card (Wala)
classification Medicine) /
(Pagbibigay ng Interns / Clerk
(Pumunta sa
alituntunin at pagbigay
Triage at ipakita ng
ang patient’s hospital
Patient’s card)
Hospital Card para
sa
kaukulang
katanungan at
klasipikasyon)
3. Go to Window 1,
3. Encode patient’s
give Patient’s Medical
information for new Records
Hospital Card to None 5 minutes
Patient’s Health Personnel
Medical Records
Record and issue (Wala)
Personnel and
charge slip
wait for the
charge slip (Pagtatype ng
impormasyon ng
(Pumunta sa pasyente para
Window 1, Ibigay sa bagong record at
ang bigyan ng charge slip
para sa kaukulang
bayad)
513
Patient’s
Hospital Card sa
Medical
Records
Personnel at
maghintay na
maibigay ang
charge slip)
4. Accepts payment
4. Proceed to
with charge slip and
Cashier for
issue ₱ 40.00 Cashier
payment
Official Receipt
(Pumunta sa
Cashier para sa (Pagtanggap ng
bayad at charge slip at
kaukulang pagbigay ng opisyal na
bayad) resibo)
5. Go back to Medical
5. Received and verify None Records
Window 1,
Official Receipt Personnel
present Official (Wala)
Receipt (Tanggapin at suriin
ang opisyal na resibo)
(Bumalik sa
Window 1 at ipakita
ang opisyal na
resibo)
6. Proceed to
6. Forwards patient’s
designated
new health record to
specialty clinics
(Family designated specialty
Medicine, 5 minutes
clinics
Internal
Medicine, Pedia, (Paghatid ng health
record ng pasyente sa None Medical
OB-Gyne,
nararapat na Records
Surgery, ENT, espesyalista/klinika) (Wala)
Ophtha, Personnel
Psychiatry,
Dental) then
wait for your
turn and
maintain social
distancing while
waiting for the
call
(Pumunta sa
nararapat na
514
espesyalista
para sa
konsultasyon
at maghintay ng
tawag at panatilihin
ang pag
distansya sa ibang
pasyente
habang naghihintay
matawag)
15 minutes
TOTAL ₱ 40.00
1. Provide
1. Go to the Security instructions, None 2 minutes Security Guard
Guard thermal scanning, (Wala)
(Pumunta sa hand
Guwardiya) and feet
disinfection
(Pagbibigay ng
alituntunin, pagtukoy
ng
temperatura at
pagdisinfect ng
kamay at paa)
2. Go to Triage for
2. Interview and Resident
assessment and
provide Physician
classification then None 3 minutes
instructions while
fill up Patient’s (Dept. of Family
issuing (Wala)
Hospital Card Medicine) /
Interns / Clerk
515
(Pumunta sa Patient’s Hospital
Triage para sa Card
kaukulang (Pagbibigay ng
katanungan at alituntunin at
sulatan pagbigay ng
patient’s hospital
ang Patient’s card)
Hospital Card)
4. Accepts payment
4. Proceed to
with charge slip
Cashier for
and issue Official ₱ 40.00 Cashier
payment
Receipt
(Pumunta sa
(Pagtanggap ng
Cashier para sa bayad at charge slip
kaukulang at
bayad) pagbigay ng
opisyal na resibo)
Medical
5. Go back to 5. Received and None Records
Window 1, present verify Official Personnel
(Wala)
Receipt
Official Receipt
(Tanggapin at
(Bumalik sa suriin ang opisyal
Registration Section na resibo)
at ipakita ang opisyal
na resibo)
516
6. Proceed to
6. Forwards patient’s
designated
previous / old health
specialty clinics
record
(Family Medicine,
Internal Medicine, 5 minutes
to designated
Pedia, OB-Gyne, specialty clinics
Surgery, ENT,
Ophtha, (Paghatid ng None Medical
health record ng Records
Psychiatry, (Wala)
pasyente sa Personnel
Dental) then wait nararapat na
for your turn and espesyalista)
maintain social
distancing while
waiting for the call
(Pumunta sa
nararapat na
espesyalista para
sa konsultasyon
at maghintay ng
tawag at panatilihin
ang pag distansya
sa ibang
pasyente habang
naghihintay
matawag)
20 minutes
TOTAL ₱ 40.00
1. Provide
1. Go to the instructions, None 2 minutes Security Guard
Security Guard thermal (Wala)
(Pumunta sa scanning, hand
Guwardiya) and feet
disinfection
(Pagbibigay ng
alituntunin, pagtukoy
ng
temperatura at
pagdisinfect ng
kamay at paa)
2. Go to Triage and
present Patient’s
Hospital Card for None 3 minutes
assessment and
classification 2. Classification of (Wala) Resident
Hospital Cards Physician
(Pumunta sa Triage
at ipakita ang (Priority, Non- (Dept. of Family
Priority) Medicine) /
Patient’s Hospital Interns / Clerk
Card para sa (Pagsusuri ng
mga Hospital Cards
kaukulang kung ang
katanungan at pasyente ba ay
priority o hindi)
klasipikasyon)
3. Go to Window 4 for
3. Retrieve and
Priority Lane or
record outgoing Medical
Window 5 for Non-
patient’s health Records
Priority Lane and
present Patient’s None 5 minutes Personnel
record for follow-
Hospital Card to up check-up (Wala)
Medical Records
Personnel (Paghahanap at
pagtatala ng record
(Pumunta sa ng
Window 4 kung priority pasyente na
ilalabas para sa
o sa Window 5 kung follow-up
hindi priority at check-up)
ibigay ang Patient’s
Hospital Card
sa Medical Records
Personnel)
518
4. Proceed to
4. Forwards
designated specialty
patient’s health
clinics (Family
record to
Medicine, Internal
Medicine, designated
Pediatrics, OB- specialty clinics
Gyne, Surgery,
ENT, (Paghatid ng
health record ng
Ophthalmology,
pasyente
Psychiatry, Dental) sa nararapat na
then wait for your espesyalista)
turn and maintain 5 minutes
social distancing
while waiting for the
call
(Pumunta sa
nararapat na
espesyalista para sa
konsultasyon at
None Medical
maghintay ng tawag at
Records
panatilihin ang pag (Wala)
Personnel
distansya sa ibang
pasyente habang
naghihintay matawag)
Note:
Secure a copy of
Medical Abstract /
Discharge Summary
and other health
records from the
attending physician /
physician on duty
then proceed to
Medical Records
Department
(Window 3) for
authentication.
(Manghingi ng
kopya ng Medical
Abstract / Discharge
Summary at iba
pang health records
sa doktor na
nakatalaga sa
klinika at magpunta
ng Medical Records
Department
(Window 3) para sa
519
pagpapatunay ng
dokumento.
5. Go to Window 3,
5. Provide
present Original and
instructions and
Photocopy of
verification of
Medical Abstract /
presented
Discharge
documents then
Summary. Then
issue charge slip
received charge slip
from Medical (Pagbibigay ng None
Records Personnel alituntunin at (Wala)
pagsuri ng mga
(Pumunta sa dokumentong
Window 3, Ipakita at ibinigay kung tama
5 minutes
ibigay ang orihinal at wasto at
bigyan ng Medical
na kopya at
kaukulang bayarin) Records
xerox ng mga Personnel
Medical Abstract /
Discharge
Summary. Tanggapin
ang charge slip na
ibibigay ng
Medical Records
Personnel)
6. Accepts payment
6. Proceed to Cashier ₱ 50.00
with charge slip
for payment per copy
and issue Cashier
(Pumunta sa
Official Receipt
Cashier para sa
(Pagtanggap ng
kaukulang bayad) bayad at charge slip
at
pagbigay ng
opisyal na resibo)
7. Go back to Window
7. Received and
3, present Official
verify Official
Receipt and
Receipt then
received complete
released None 2 minutes Medical
Certified True Copy
complete Records
of documents (Wala)
Certified True Personnel
Copy of
documents
(Bumalik sa Window 3,
ipakita ang
(Tanggapin at suriin
opisyal na resibo at ang opisyal na
tanggapin ang resibo at
520
kompletong Certified ibigay ang
True Copy ng kompletong Certified
True Copy
mga dokumento) ng mga
dokumento)
₱ 50.00
TOTAL 22 minutes
1. Provide
1. Go to the Security instructions, None 2 minutes Security Guard
Guard thermal scanning, (Wala)
(Pumunta sa hand
Guwardiya) and feet
disinfection
(Pagbibigay ng
alituntunin, pagtukoy
ng
temperatura at
pagdisinfect ng
kamay at paa)
2. Go to Triage and
2. Classification of
present Patient’s
Hospital Cards
Hospital Card for None 3 minutes Resident
assessment and (Priority, Non- Physician
classification (Wala)
Priority)
521
(Pumunta sa Triage (Pagsusuri ng (Dept. of Family
at ipakita ang mga Hospital Cards Medicine) /
kung ang Interns / Clerk
Patient’s Hospital pasyente ba ay
Card para sa priority o hindi)
kaukulang
katanungan at
klasipikasyon)
3. Go to Window 4 for
3. Retrieve and
Priority Lane or
record outgoing Medical
Window 5 for Non-
patient’s health Records
Priority Lane and
present Patient’s None 5 minutes Personnel
record for follow-
Hospital Card to up check-up (Wala)
Medical Records
Personnel (Paghahanap at
pagtatala ng record
(Pumunta sa ng
Window 4 kung priority pasyente na
ilalabas para sa
o sa Window 5 follow-up
kung hindi priority at check-up)
ibigay ang Patient’s
Hospital Card
sa Medical Records
Personnel)
4. Proceed to
4. Forwards
designated
patient’s health
specialty clinics
record to
(Family Medicine,
Internal Medicine, designated
Pediatrics, OB- specialty clinics
Gyne, Surgery,
ENT, (Paghatid ng
health record ng
Ophthalmology,
pasyente
Psychiatry, Dental) sa nararapat na
then wait for your espesyalista)
turn and maintain
social distancing 5 minutes
while waiting for the
call
(Pumunta sa
nararapat na
espesyalista para
sa konsultasyon
at maghintay ng None Medical
tawag at panatilihin Records
(Wala)
Personnel
522
ang pag distansya
sa ibang
pasyente habang
naghihintay
matawag)
Note:
Processing of
Medical Certificate,
GSIS, SSS,
Philhealth, HMO,
and other Private
Insurances must be
requested from the
attending physician
/ physician on duty
then proceed to
Medical Records
Department
(Window 3)
(Ang pagproseso
ng Medical
Certificate, GSIS,
SSS, Philhealth,
HMO, at iba pang
pribadong
insurances ay
hinihingi lamang
sa doktor na
nakaduty sa klinika
at magpunta sa
Medical Records
Department –
Window 3)
5. Go to Window 3,
5. Verification of
present Medical
Medical
Certificate. Then
Certificate then
received charge
issue charge slip
slip from Medical
Records Personnel (Pagsuri ng None
Medical Certificate
(Pumunta sa na ibinigay ng (Wala) 5 minutes
Window 3, Ipakita at pasyente kung Medical
ibigay ang Medical tama at wasto
Records
Certificate. pagkatapos,
Personnel
bigyan ng
Tanggapin ang kaukulang bayarin)
charge slip na
523
ibibigay ng Medical
Records Personnel)
6. Accepts payment
6. Proceed to Cashier ₱ 30.00
with charge slip
for payment
and issue Official Cashier
(Pumunta sa Receipt
Cashier para sa
(Pagtanggap ng
kaukulang bayad) bayad at charge slip
at pagbigay ng
opisyal na resibo)
7. Go back to Window
7. Received and
3, present Official
verify Official
Receipt and
Receipt then
received Medical
released Medical None 2 minutes Medical
Certificate with
Certificate with Records
Hospital Seal (Wala)
Hospital Seal Personnel
(Bumalik sa
(Tanggapin at
Window 3, ipakita ang
suriin ang opisyal na
opisyal na resibo at resibo at
tanggapin ang ibigay ang
Medical Certificate
Medical Certificate na may
na may selyo ng selyo ng ospital)
ospital)
₱ 30.00
TOTAL 22 minutes
524
CLIENT STEPS AGENCY ACTION FEES TO PROCESSING PERSON
BE PAID TIME RESPONSIBLE
1. Provide
1. Go to the Security instructions, None 2 minutes Security Guard
Guard thermal scanning, (Wala)
(Pumunta sa hand and feet
Guwardiya) disinfection
(Pagbibigay ng
alituntunin, pagtukoy
ng
temperatura at
pagdisinfect ng kamay
at paa)
2. Go to Triage and
2. Classification of
present Patient’s
Hospital Cards
Hospital Card for None 3 minutes Resident
assessment and (Pagsusuri ng mga Physician
classification Hospital Cards kung (Wala)
ang (Dept. of Family
(Pumunta sa pasyente ba ay Medicine) /
Triage at ipakita ang Medico Legal o hindi) Interns / Clerk
Patient’s Hospital
Card para sa
kaukulang
katanungan)
3. Go to Window 2,
3. Issues appointment
present Patient’s
slip if requested Medical
Hospital Card to
health records/ Records
Medical Records
official medico legal None 5 minutes Personnel
Personnel and
certificate is not
request for Official (Wala)
available. Issues
Medico Legal
requested medico
Certificate
legal certificate if it
(Pumunta sa is already
Window 2, Ibigay ang available.
Patient’s Hospital ( Bigyan ng
Card sa Medical appointment slip
kung sakali ang
Records hininging health
Personnel at record ay hindi
magrequest kompleto.
Ibigay ang
ng opisyal na
dokumento kung
Medico Legal sakaling may
certificate) kopya na)
525
4. Read the 4. Provide instructions
requirements
(Pagbigay ng None 2 minutes Medical
written in the
alituntunin) Records
Appointment Slip (Wala)
Personnel
and come back
after five (5) days
(Basahin ang mga
nakasulat na
requirements sa
appointment slip at
bumalik
pagkalipas ng
limang araw)
None
TOTAL (Wala) 12 minutes
1. Provide
1. Go to the Security instructions, None 2 minutes Security Guard
Guard thermal scanning, (Wala)
(Pumunta sa hand and feet
Guwardiya) disinfection
(Pagbibigay ng
alituntunin, pagtukoy
ng
temperatura at
pagdisinfect ng kamay
at paa)
2. Go to Window 2,
2. Verification of
Present
presented pertinent
Appointment Slip
526
and pertinent requirements and
requirements then issue charge slip
received charge
(Pagsuri ng mga
slip from Medical None 2 minutes Medical
ibinigay na dokumento
Records Records
kung tama at wasto (Wala)
Personnel Personnel
pagkatapos, ibigay
(Pumunta sa ang charge slip)
Window 2, Ipakita
ang
appointment slip
kasama ng mga
dokumentong
hinihingi para sa
pagkuha ng
opisyal na medico
legal at tanggapin
ang charge slip na
ibibigay ng
Medical Records
Personnel)
opisyal na resibo
at tanggapin ang
opisyal na Medico
Legal Certificate)
TOTAL ₱ 30.00 7 minutes
527
SERVICE NAME: FOLLOW-UP / RE-VISIT OF MEDICO-LEGAL PATIENT
1. Provide
1. Go to the instructions, thermal None 2 minutes Security Guard
Security Guard scanning, hand and (Wala)
(Pumunta sa feet disinfection
Guwardiya) (Pagbibigay ng
alituntunin, pagtukoy
ng
temperatura at
pagdisinfect ng kamay
at paa)
2. Go to Triage and
2. Classification of
present Patient’s
Hospital Cards
Hospital Card for None 3 minutes Resident
assessment and (Pagsusuri ng mga Physician
classification Hospital Cards kung (Wala)
ang (Dept. of Family
(Pumunta sa pasyente ba ay Medicine) /
Triage at ipakita ang Medico Legal ang kaso Interns / Clerk
Patient’s Hospital o hindi)
Card para sa
kaukulang
katanungan)
3. Go to Window 2,
3. Retrieve and record
present Patient’s Medical
outgoing Medico Records
Hospital Card to None 5 minutes
Legal health record Personnel
Medical Records
for follow-up check- (Wala)
Personnel for
up
follow-up check-
up
528
(Pumunta sa (Paghahanap at
Window 2, Ibigay pagtatala ng record ng
ang Medico
Legal na pasyente
Patient’s Hospital na ilalabas para sa
Card sa Medical follow-up check-up)
Records
Personnel para sa
follow-up check-
up)
4. Proceed to 4. Forwards patient’s
designated health record to
specialty clinics designated
(Surgery, ENT, specialty clinics
Ophthalmology) 5 minutes
(Paghatid ng health
then wait for your
record ng pasyente
turn and maintain sa nararapat na None Medical
social distancing espesyalista) Records
while waiting for (Wala)
Personnel
the call
(Pumunta sa
nararapat na
espesyalista para
sa konsultasyon
at maghintay ng
tawag at panatilihin
ang pag distansya
sa ibang pasyente
habang naghihintay
matawag)
None 15 minutes
TOTAL (Wala)
529
✓ Affidavit to Use the Surname of Father ✓ Medical Records Department
(AUSF) (Release of Information Section)
✓ Valid ID (For validation and interview ✓ Father of the newborn
purposes only) ✓ Mother of the newborn
✓ Parents
2. Go to Medical
2. Received and verify
Records
presented
Department,
Community Tax
present
Certificate (Cedula)
photocopy of None 5 minutes Medical
and
Community Tax Records
encoding/printing of (Wala)
Certificate Personnel
newborn’s
(Cedula) and
information
provide complete
newborn’s (Tanggapin at suriin
information ang ibinigay na
Community Tax
(Pumunta sa Certificate (Cedula)
Medical Records pagkatapos, i-
Department, type/iprenta ang
impormasyon
Ibigay ang xerox ng
ng sanggol)
Cedula at ibigay
ang kompletong
impormasyon ng
sanggol)
3. Accomplished
admission of None
3. Affixing father’s 2 minutes Father of the
paternity; Affix
signature (Wala) newborn
signature of
father (Pagpirma ng tatay)
(Pagpirma ng
tatay sa Admission
of
Paternity)
4. Accomplished
Affidavit to Use
the Surname of None 2 minutes
530
Father (AUSF); 4. Affixing mother’s (Wala) Mother of the
Affix signature of signature newborn
the mother
(Pagpirma ng nanay)
(Pagpirma ng
nanay sa Affidavit to
Use the
Surname of
Father)
6. Go to Notary
Public for
notarization of
Certificate of
Live Birth and Notary Public
AUSF. Then, 6. Provide instructions N/A
return to Medical
Records (Pagbigay ng
Department alituntunin)
(Pumunta sa
Notaryo Publiko
para
ipanotaryo ang
Certificate of Live
Birth at AUSF
pagkatapos ay
bumalik sa
Medical Records
Department)
7. Issue Appointment
7. Received
Slip to the parent/s
Appointment Slip
of newborn. And
for claiming of Medical
forwards Certificate
registered Records
of Live Birth for
Certificate of Live Personnel
signature of doctor / None 2 minutes
Birth and come
nurse / midwife and
back after five (5) (Wala)
prepare transmittal
weeks
form for registration
(Pagtanggap ng to Local Civil
appointment slip Registry
531
para sa pagkuha (Ibigay ang
ng Certificate of appointment slip sa
magulang ng
Live Birth at
bumalik pagkalipas bata. At ihanda ang
ng Certificate of Live Birth
limang linggo) para papirmahan sa
doctor / nurse / midwife
at
pagkatapos ay
ihanda ang transmittal
form
para sa pagrehistro
nito sa Local Civil
Registry)
None 15 minutes
TOTAL
(Wala)
1. Provide
1. Go to the Security instructions, None 2 minutes Security Guard
Guard thermal scanning, (Wala)
(Pumunta sa hand and feet
Guwardiya) disinfection
(Pagbibigay ng
alituntunin, pagtukoy
ng
temperatura at
pagdisinfect ng kamay
at paa)
532
Medical Records and issue charge Medical
Personnel slip Records
Personnel
(Ipakita ang valid (Pagsuri ng valid ID
ID at tanggapin na ibinigay kung tama
ang charge slip na at
ibibigay ng
Medical Records wasto pagkatapos,
Personnel) ibigay ang charge slip)
4. Go back to Medical
4. Received and verify
Records
Official Receipt
Department,
then issue
present Official
Registered None 3 minutes Medical
Receipt and wait
Certificate of Live Records
for the release of (Wala)
Birth Personnel
Registered
(Tanggapin at suriin
ang opisyal na resibo
Certificate of Live at
Birth ibigay ang
rehistradong
(Bumalik sa Certificate of Live
Medical Records Birth)
Department, ipakita
ang opisyal na
resibo at hintayin
na ibigay ang
rehistradong
Certificate of Live
Birth)
533
WHO MAY AVAIL: Parents
CHECKLIST OF REQUIREMENTS: WHERE TO SECURE:
1. Provide
1. Go to the Security instructions, None
Guard thermal scanning, (Wala) 2 minutes Security Guard
(Pumunta sa hand and feet
Guwardiya) disinfection
(Pagbibigay ng
alituntunin, pagtukoy
ng
temperatura at
pagdisinfect ng
kamay at paa)
2. Go to Medical
2. Check and verify
Records
the authenticity of
Department,
Marriage
provide complete
Certificate and None 5 minutes Medical
newborn’s
prepare Certificate Records
information and (Wala)
of Live Birth for Personnel
present Marriage
signature of doctor
Certificate
/ nurse / midwife
(Pumunta sa
(Tignan at suriin
Medical Records
ang ipinakita na
Department, Marriage
ibigay ang Certificate kung
kompletong totoo at wasto
pagkatapos ay
impormasyon ng ihanda ang
sanggol at ipakita Certificate of Live
Birth para
ang Marriage papirmahan sa
Certificate) doctor / nurse /
midwife)
534
impormasyon at (Pagbigay ng
bumalik pagkalipas alituntunin at ihanda
ang
ng limang linggo)
transmittal form
para sa pagrehistro
ng
Certificate of Live
Birth sa Local Civil
Registry)
None 10 minutes
TOTAL (Wala)
1. Provide
1. Go to the Security instructions, None 2 minutes Security Guard
Guard thermal scanning, (Wala)
(Pumunta sa hand and feet
Guwardiya) disinfection
(Pagbibigay ng
alituntunin, pagtukoy
ng
temperatura at
pagdisinfect ng
kamay at paa)
2. Present valid ID
and received 2. Verification of
None 2 minutes Medical
charge slip from presented valid ID
Records
Medical Records and issue charge (Wala)
Personnel
Personnel slip
(Ipakita ang valid (Pagsuri ng valid
ID at tanggapin ID na ibinigay kung
ang charge slip na tama at
ibibigay ng
535
Medical Records wasto
Personnel) pagkatapos, ibigay
ang charge slip)
3. Accepts payment
3. Proceed to ₱ 50.00
with charge slip
Cashier for
and issue Official Cashier
payment
Receipt
(Pumunta sa
(Pagtanggap ng
Cashier para sa bayad at charge slip
kaukulang bayad) at
pagbigay ng
opisyal na resibo)
4. Go back to Medical
4. Received and
Records
verify Official
Department,
Receipt then issue
present Official
Registered None 3 minutes Medical
Receipt and wait
Certificate of Live Records
for the release of (Wala)
Birth Personnel
Registered
(Tanggapin at
suriin
Certificate of Live Birth ang opisyal na resibo
(Bumalik sa at
Medical Records ibigay ang
rehistradong
Department, Certificate of Live
ipakita ang opisyal na Birth)
resibo at hintayin
na ibigay ang
rehistradong
Certificate of Live Birth)
7 minutes
TOTAL ₱ 50.00
PHARMACY SERVICE
536
Type of Transaction: G2C
Who may avail: All COVID-19 patients admitted
Prescription (Reseta)
Different COVID-19 wards
Requisition and Issue Slip
AGENCY FEES TO BE PROCESSIN PERSON
CLIENT STEPS
ACTION PAID G TIME RESPONSIBLE
1. NOD calls pharmacy for Check the None 30 sec. Nursing Personnel
availability of availability of
(Wala) (30 segundo) (Nars)
drugs/medicines and drugs/medicines
medical supplies. and medical Medical Personnel
supplies.
(Tumawag sa parmasya (Tauhang Medikal)
para sa pagkakaroon ng (Suriin ang
mga gamut o gamit pang- pagkakaroon ng Pharmacist-on-duty
medikal) mga gamot o (Parmasyutiko-sa-
gamit pang- tungkulin)
medikal)
Evaluates the
2. NOD calls Emergency prescription for
Room for a prescription completeness Pharmacist-on-duty
None
(Tumawag sa kuwartong and correctness. 30 sec. (Parmasyutiko-sa-
(Wala)
pang-emerdyensya para sa (Susuriin ang (30 segundo) tungkulin)
reseta) reseta.)
Prepares the
order.
(Inihahanda ang
mga gamot o
gamit pang- Depends on
medikal) the prescribed
drug/medicine/
3.1 If 3 min. Pharmacist-on-duty
drugs/medicines medical supply.
-- (3 minuto) (Parmasyutiko-sa-
and medical (Depende sa tungkulin)
supplies are not naka-resetang
available at gamot/gamit
pharmacy. pang-medikal.)
(3.1 Kapag ang
gamot o gamit
pang-medikal ay
wala sa
parmasya)
537
3.2 POD will
scout for the
lowest possible Depends on
amount of the
prescribed
drug/medicine Pharmacist-on-duty
available /
drugs/medicines
and medical 3 min.
supplies outside. medical (3 minuto)
(3.2 Siyasatin supply.
ang mga gamot o (Depende sa
gamit pang- naka- (Parmasyutiko-sa-
medikal sa labas resetang tungkulin)
na parmasya na gamot/gamit
may pang-
pinakamababang medikal.)
presyo)
3.3 Storekeeper
or Office Aide will
pick up the
drugs/medicines
and medical
supplies
None 2 min. Storekeeper or Office
purchased
outside. (Wala) (2 minuto) Aide
Depends on
4. POD will charge the
the prescribed Pharmacist-on-duty
drugs/medicines and
drug/medicine/
medical supplies dispensed 10 min. (Parmasyutiko-sa-
to the patient through HIS. medical supply. tungkulin)
-- (10 minuto)
(Mag-charge ng (Depende sa
karampatang halaga na naka-resetang
Storekeeper or Office
naaayon sa babayaran ng gamot/gamit
Aide
pasyente gamit ang HIS) pang-medikal.)
538
kunin ang mga gamot o Nursing Personnel
gamit pang-medikal)
(Nars)
Medical Personnel
(Tauhang Medikal)
Pharmacist-on-duty
Dispenses the
(Parmasyutiko-sa-
6. NOD receives the drug/ drug/medicine/me
tungkulin)
dical supply.
medicine/medical supply. None 5 min.
Nursing Personnel
(Pagbibigay ng
(Kukuhanin ang mga gamot (Wala) (5 minuto)
mga gamot o (Nars)
o gamit pang-medikal.) gamit pang-
Medical Personnel
medikal.)
(Tauhang Medikal)
DEPARTMENT OF ANESTHESIOLOGY
539
2. Referral to
Scheduling of None 45 minutes Patient
Anesthesiology teleconsultion (Wala) (45 minuto) (pasyente)
Department for at a timeslot on Nurse ( nars)
scheduling of Fridays at 1 to Residents
Teleconsultation 4PM (residente)
(Pagbibigay ng
Preoperative
oras ng
Evaluation appointment
para pagsusuri
(Pagrefer sa
sa Biyernes 1
departamento ng
to 4PM)
anesthesia para sa
Teleconsultation ng pre-
operative pagsusuri)
540
Hospital card (ospital kard) Patient
Patient’s chart Admitting Section
(chart ng pasyente)
Pre-operative evaluation form Patient’s chart
(pre-operative form)
Patient’s consent for procedure and Anesthesiologist
anesthesia
(pahintulot ng pasyent para sa operasy on at
anesthesia) Pharmacy and Central Supply
Medications and Materials
PERSON
FEES TO PROCESSIN
CLIENT STEPS AGENCY ACTION RESPONSIBL
BE PAID G TIME
E
1. Proposal of To accept elective None Two hours Primary service
Procedure (pag proposal (Wala) (dalawang (pangunahing
propose ng (pagtatanggap ng oras) nagseserbisyo)
operasyon) elective proposal) Nurse (nars)
Anesthesiologi
st (anestetista)
541
2. Pre-Operative - Wearing of Depends 45 minutes Patient
Visit of Personal on which (45 minuto) (pasyente)
medication Anesthesiologi
Anesthesiologi st at Protective
s and
the ward Equipment st ( anestetista)
equipment
- Review are
(Pre-operative
history, chart unavailable
visit ng anestetista sa
at the
ward) and labs
pharmacy
- Interview with and central
patient supplies
- Explanation room
of Anesthetic (Depende
plan kung
anong
- Giving of walang
prescription gamot at
- Preparation of gamit sa
material and parmasya
at CSR)
blood products
necessary
- Reminders
- Optimization
of patient if
necessary
(Pagsuot ng
PPE, pagreview
ng history, chart at
labortatoryo ng
pasyente,
paginterview sa
pasyente,
pagpapaliwanan g
ng isasagawang
anesthesia sa
pasyente,
pagbibigay ng mga
kailangang reseta,
paghanda ng dugo
at ibang kailangan
na gamit, mga
paalala at pag-
optimize ng
pasyente kung
kinakailangan)
542
3. Taking of patient to Receiving Patient None (wala 1 hour Patient
Operating at OR lobby (1 oras) (pasyente)
(Pagtatanggap ng Nurse ( nars)
Room Lobby
patiente sa OR Operating room
(Pagpasok ng lobby)
staff (staff ng
pasyente sa operating operating
room lobby) room)
Anesthesiologi
st (anestetista)
543
PERSON
AGENCY FEES TO PROCESSIN
CLIENT STEPS RESPONSIBL
ACTION BE PAID G TIME
E
1. Consultation with NA None Two hours Patient (p asyente)
primary service (Wala) (dalawang oras) Nurse (n ars)
- Admission Residents
(r esidente)
(Konsultasyon sa
panagunahing
nagseserbisyo – pag-
admit)
2. Referral to Receive None 30 minutes Patient (p asyente)
Anesthesia emergency (30 minuto) Nurse (n ars)
(Wala)
department proposal Residents
(Pagtanggap sa (r esidente)
(Pagrefer sa
emergency Operating room
deprtamento ng
anesthesia) proposal) staff (staff ng operating
room)
3. Pre-Operative - Wearing of Depends 45 minutes Patient
Visit of Personal on which (45 minuto) (pasyente)
medication Anesthesiologi
Anesthesiologi Protective
s and
st at the ward Equipment st ( anestetista)
equipment
- Review are
(Pre-operative
history, chart unavailable
visit ng
at the
anestetista sa and labs
ward) pharmacy
- Interview with and central
patient supplies
- Explanation room
of Anesthetic (Depende
plan kung
anong
- Giving of walang
prescription gamot at
- Preparation of gamit sa
material and parmasya
at CSR)
blood
products
necessary
- Reminders
- Optimization
of patient if
necessary
544
(Pagsuot ng
PPE, pagreview
ng history, chart
at labortatoryo ng
pasyente,
paginterview sa
pasyente,
pagpapaliwanan
g ng
isasagawang
anesthesia sa
pasyente,
pagbibigay ng
mga kailangang
reseta, paghanda
ng dugo at ibang
kailangan na
gamit, mga
paalala at pag-
optimize ng
pasyente kung
kinakailangan)
545
Personal requirements Applicant
Entrance exam, Evaluation sheets Training Officer
Letter from training office to department PDER
Letter from department to training office Chairman
Oral exams, practical exams, in-service Training Officer and/or Consultants,
exams, cases PBA
Interesting case First Year Resident
Approved research proposal Second Year Resident
Research paper Third Year Resident
Certificate of completion Training Office
FEES
AGENCY PROCESSING PERSON
CLIENT STEPS TO BE
ACTION TIME RESPONSIBLE
PAID
1. Submission of Schedule None 30 minutes Applicant,
personal personal training office,
requirements interview with department
applicant
2. Taking of Provide Training None 1 hour Applicant,
written and Office with Pre- training office,
oral exams residency exams department
546
9. Graduation Acknowledge None 1 hour Resident,
from and provide department,
residency chairman’s training office
training signature in the
certificate
TOTAL: None 3 years and 2
months
Name:
Age:
Address:
547
Contact
number:
Patient will be
requested to
call/text to
answer
succeeding
questions of
Resident
Physician
assigned
Succeeding
information
needed through
Question and
Answer based
on the Health
Declaration
Form.
>Vital Signs
548
physical
examination
3.2 Assessment
and
Management of
the medical
condition of the
patient.
• Official PCR or Rapid Test Result (if Barangay of DOH-approved COVID testing
applicable) facility
• Patient Information Sheet (PIS)
Tent 2
• Admitting Chart Front Sheet
• Admitting & Discharge Record Tent 2
• Laboratory and Radiologic Request Admitting Section/PABX
Forms
• CIF form Tent 2
Tent 2
Fees to be Processing Person
Client Steps Agency Action
Paid Time Responsible
Initial brief patient Tent 2 doctor-on-
1. Arrive at Tent 2 None 10 minutes
interview. duty
Fill out PIS and
2. Provide information Tent 2 doctor-on-
have it checked by None 10 minutes
needed for (PIS) duty
the patient.
3. Provide sufficient
15-30 Tent 2 doctor-on-
and truthful interview Patient interview. None
minutes duty
data.
549
Tent 2 doctor-on-
duty
Physical
examination.
4. Allow physical
Facilitate requests P3,000- Med Tech on
examination and 3-4 hours
P10, 000 duty
diagnostic procedures for laboratory and
radiographic
procedures
Rad Tech on
duty
ENT doctor-on-
duty
Tent 2 doctor-on-
duty
Tent 2 doctor-on-
6. Transfer to room.
Admits patient to duty
designated area
(If with no available Tent 2 nurse-on-
according to None 3-4 hours
rooms, patient will be duty
COVID-19
admitted at the Tent 3
classification. Institutional
or Tent 4 temporarily)
Worker
TOTAL: P10, 000 5-6 hours
‘
550
Ward doctor-on-
duty
1. Admission at PUI Provide proper
None 5-6 hours
areas (ward/ICU) medical care
Ward Nurse-on-
duty
Follow-up and
secure swab Ward doctor-on-
2. Await swab results None 3-5 days
result if done at duty
Tent 2
2.1 For Scheduled
Swabbing at the ward
if:
a. the patient was Coordinate with Ward doctor-on-
not swabbed the swabbing duty
upon team and secure
admission due schedule
to limited slots None 1-2 days ENT doctor-on-
per day duty
b. repeat swab Prepare patient
due to: information for
inconclusive CIF IDS Nurse
results or
progression of
pneumonia
Assess if patient
fulfills discharge
criteria
Ward doctor-on-
Prepare duty
discharge orders
and take-home
3. Await discharge prescription. None 5-14 days Ward Nurse-on-
duty
Prepare
clearance form ICS Team
Facilitate
4. May go home None 14 days Ward Nurse-on-
discharge
duty
Ward IW-on-duty
551
TOTAL: 0.00 14 days
Classification: Complex
Type of G2C
Transaction
Who May Avail: All patients presenting medical problems who fulfill the criteria to be
classified as COVID SUSPECT, PROBABLE, or CONFIRMED
552
Assess patient
4. Transfer to Facilitate
None 5-14 days Ward (PUI/IM)
regular IM ward transfer.
Nurse-on-duty
Ward IW-on-duty
TOTAL: 0.00 14 days
553
completeness of
ECG request
Provide Health
2. Patient will fill-up Declaration Form
Health Declaration to patient and None 10 minutes ECG personnel
Form truthfully checks its
completeness
3. Patient will
Performance of
proceed with the None 10 minutes ECG personnel
ECG
requested procedure
4. Patient proceeds
Issues billing
to billing and cashier Php
statement, Variable ECG personnel
for processing of 236.00
clearance form
payment
ECG Personnel
IM-Cardiology
Consultant
6. Patient returns to Checks
ECG section for correctness of
claiming of ECG information,
Reading with Official None 5 minutes ECG personnel
logging of result to
receipt the releasing
logbook
554
• Endoscopy Request (if Attending Physician
applicable)
• Health Declaration Form
• Patient Information Sheet ER Triage
• Admitting and Discharge Record ER Officer
• Patient’s Chart
• Clearance Form Admitting Section
• Discharge Slip
Endoscopy Room
Billing Section
Endoscopy Section
Fees to be Processing Person
Client Steps Agency Action
Paid Time Responsible
4. Patient will
forward Patient Issue Admission
Admitting Clerk-on-
Information Sheet and Discharge None 5 minutes
duty
to Admitting Record
Section
Endoscopy Nurse-
on-duty
5. Patient will Perform
proceed to comprehensive
Endoscopy Unit for medical history IM Resident Gastro
taking, physical None 60 minutes
consultation or Rotator
performance of examination, and
procedure requested
procedure, issues Gastroenterology
endoscopy result Consultant
P10,000-
6. Patient proceeds P15,000 if
to billing and w/o
cashier for Issues billing Philhealth
Endoscopy Nurse-
processing of statement, 15-30 minutes
in-duty
payment clearance form
None if
with
Philhealth
555
7. Patient returns Issues discharge
to Endoscopy Unit slip upon Endoscopy Nurse-
None 10 minutes
for issuance of settlement of fees on-duty
discharge slip and clearances
556
from Admitting
Section
3. Provide sufficient
Patient 15-30 ER doctor-on-
and truthful interview None
interview minutes duty
data.
ER doctor-on-
Physical
duty
examination
4. Allow physical
examination,
Med Tech on
diagnostic Facilitate P3,000-P10,000 3-4 hours
duty
procedures, and requests for
initial intervention laboratory and
radiographic
Rad Tech on
procedures
duty
Prepares
patient for
admission
Awaits
laboratory and
other
5. Give consent for
diagnostic
admission and
results if
management
necessary
ER doctor-on-
duty
5.1 If patient is not
Interpretation None 2-3 hours
admissible, patient
of results,
will be discharged ER Nurse on
prescription of
with home duty
medications,
medications and will
and home
be asked to follow up
advice
at OPD
Prepares
clearance and
discharge slip
for non-
admissible
patients
ER doctor-on-
Admits patient
duty
6. Transfer to room to designated None 1 hour
area according ER nurse-on-
to case and duty
557
severity of Institutional
patient Worker
7. Admission and
management at IM
Ward Provide proper
medical care
Ward resident-
on-duty
7.1 If patient
developed Hospital
Acquired Pneumonia Coordinate *ENT doctor-on-
and is tagged Covid- with the duty
19 Suspect, Probable swabbing team P3,000-P20,000 5-20 days
or Confirmed, patient and secure
will be transferred to schedule *IDS Nurse
designated Covid
Ward
Prepare patient
information for
7.2 Facilitate CIF
swabbing (if
applicable)
558
1.0. Screening for
possible COVID
related symptoms.
1.1. Temperature
taking
1.2 Brief medical
history taking focused
on COVID-19 ER Officer-on-
symptoms duty
1. Patient arrives
None 5 minutes
at ER 1.3 If Positive for
COVID-19 related Industrial Worker
symptoms, transfer to
TENT 2
1.4 If Negative for
COVID-19 related
symptoms, admit to
ER
Internal Medicine
Assess vital signs,
2. Patient stays in Resident-on-duty
perform resuscitation,
the ER for P5,000-
diagnostics and 2-3 hours
evaluation and P15,000
administration of
stabilization ER Nurse-on-
medications
duty
Internal Medicine
Resident-on-duty
1. ER IMROD will
inform ICU Consultant
and endorse patient
ICU Consultant
3. Patient to ICU ROD
transfers to None 30 minutes
Medical ICU
ER Nurse-on-
2. ER Nurse-on-duty
duty
will endorse patient to
ICU Nurse-on-duty
Industrial Worker
ICU Nurse-on-
4. Patient arrives Patient transferred to duty
at the Medical MICU Bed and None 15 minutes
ICU hooked to necessary
apparatus Industrial Worker
559
Reassess the
ICU Resident-on-
patient’s condition if
6. Patient’s Duty
able to trans out to P10,000
condition
regular ward and – P30, 5-10 days
improved and
inform the ICU 000
stabilized Medical ICU
Consultant of the
Consultant
assessment
ICU Resident-on-
duty
1.0 Endorsement of
patient from
7. Patient is
Medical ICU to Medical Ward
prepared for
Medical ward Resident-on-duty
transfer to regular
1.1 ICU ROD
ward
endorses
patient to None 45 minutes ICU Nurse-on-
Medical duty
7.1 Patient is
ward ROD
assisted and
1.2 ICU NOD
transferred to
endorses Medical ward
medical ward
patient to Nurse-on-duty
Ward NOD
Industrial Worker
ICU Resident-on-
duty
Isolation of patient
8. Patient will be
and evaluation for
isolated if new-
possible COVID-19 by
onset pneumonia IDS Consultant
X-ray and symptoms.
and symptoms of None 1 hour on Duty
Infectious Disease
COVID-19
Consultant will be
develops
notified.
ICU Nurse on
Duty
ICU Resident-on-
Duty
IDS Nurse-on-Duty
560
ICU Resident-on-
1. Endorse the
Duty
patient to the PUI
Ward Team
Leader-on-duty
ICU Nurse-on-
Duty
10. Patient 2. ICU NOD will
assisted for endorse the
transfer to PUI patient to the PUI
ward Nurse on None 1-2 hours PUI Ward
Ward Resident on Duty
Duty
3. Transfer patient to
PUI Ward PUI Ward Nurse
on Duty
Institution Worker
• Official PCR or Rapid Test Result (if Barangay of DOH-approved COVID testing
applicable) facility
• Health Declaration Form
Triage
• Outpatient Department Pass
• Patient Record/Chart Triage
• Laboratory and Radiologic Request Medical Records
Forms
Outpatient Department
561
Check
completeness of
2. Fill out Health form Triage Officer-on-
None 10 minutes
Declaration forms duty
3. Provide sufficient
15-30 OPD resident-on-
and truthful interview Patient interview None
minutes duty
data.
Awaits laboratory
and other OPD nurse-on-
diagnostic results. duty
Classification: Complex
Type of Transaction G2C
Who May Avail: All patients needing ambulatory care, male, and female more
than 19 years of age, non-surgical, non-parturient, non-
gynecologic patients
Checklist of Requirements Where to Secure
562
Fees to Processing Person
Client Steps Agency Action
be Paid Time Responsible
Confirms OPD
online consult
2. Log in to Medcheck reservation
link sent or provided IM resident-on-
None 5 minutes
via text message or duty
electronic mail Creates online
patient record via
Medcheck website
IM resident-on-
duty
Give assessment
prescription of Med Tech on
medications, and duty
4. Intervention and
home advice None 45 minutes
management
Rad Tech on duty
Schedule follow up
as necessary
OPD nurse-on-
duty
TOTAL: None At least 1
hour
563
Admitting Chart, OB history Sheet, Gloves Central Supply office
Stethoscope, BP apparatus, Pulse Oximeter, Properties and Supplies
Thermometer, Ballpen
Purple, Blue and Red Top Laboratory department
Xray and Ultrasound Radiology department
IV bottles, Abbocath, Heplock, IV medications Pharmacy department
564
(designated area for COVID
patient)
II. If Non-COVID patient, patient
will be assessed by the ER OB
resident
i. To assess if the
patient needs
urgent care,
surgical or non-
surgical.
Laboratories
and imaging
studies are
requested;
including chest
xray
ii. If in labor:
Patient is
transferred to
labor room/
Delivery room.
cesarean
section, patient
is transferred to
the Operating
room
v. If patient is
asymptomatic
but with
abnormal lung
findings on
565
auscultation
(crackles,
decreased
breath sounds,
rhonchi or
wheezes),
patient will be
admitted to
designated PUI
area (PUI
Delivery room,
PUI Operating
room, PUI ward
or PUI ICU).
Patient will be
referred to the
Consultant on
duty and OB
IDS Consultant
vi. If patient is
asymptomatic,
but with
abnormal chest
xray findings
(pulmonary
infiltrates or
pneumonia),
patient will be
admitted to
designated PUI
area (PUI
Delivery room,
PUI Operating
room, PUI ward
or PUI ICU).
Patient will be
referred to the
Consultant on
duty and OB
IDS Consultant
566
from
pharmacy,
laboratory and
radiology prior
to discharge
ii. Charts of
discharged
patients will be
submitted to
the medical
records.
567
iii. If patient Consultant on
develops signs duty (tele
and or referral)
symptoms of
COVID 19 during
the hospital stay
at regular ward,
patient will be
transferred to
PUI ward or ICU.
Patient will be
referred to the
Consultant on
duty and OB IDS
Consultant.
Patient will be
referred to ENT
for swabbing
568
Patient should call OB Patient should call OB Patient
GYN department GYN department at
88630800 loc 207.
ii. If No, OB
resident will
give needed
laboratory
requests and
prescription.
Pictures will be
sent to the
patient thru OB
department’s
official FB
messenger.
iii. Patients will
send laboratory
results to the
resident thru
OB
department’s
official FB
messenger and
OB resident
will reassess if
needing
physical check
up
569
Submissions of names scheduled patients at Medical Records
of patients for scheduled the OPD triage. Only Section
physical consults those with schedule OPD triage officer
will be allowed inside
the OPD.
History of cough,
fever, diarrhea,
History of travel and
contact with COVID
suspect or confirmed
patients will be asked
to the patient
I. If COVID 19
Suspect,
patient will be
directed to go
to the Tent 2
(designated
area for COVID
patient)
II. If Non-COVID
patient, patient
will be further
interviewed by
OB resident
570
Documentation and All patients’ charts are Cashier
discharge logged and recorded. Midwife on Duty
i. Charts of
discharged
patients will
be submitted
to the
medical
records.
Department of Ophthalmology
SERVICE NAME: Eye diagnostic procedures
571
Procedure, 1.2 Ophthalmolo
1.2 Tele-consult: Sends asks patient to gy residents
message to Official sign health
QCGH Ophthalmology declaration
FB page for Tele- form
appointment, signs
digital health 1.2. Tele-consult:
declaration form receives and
request for
digital
queueing, asks
patient to
digitally sign
health
declaration
form
572
PHP
1,000.00
(plus
Reader’s
fee: PHP
300.00)
3.6 Visual
Field Exam
–
PHP
1,200.00
(plus
Reader’s
fee: PHP
300.00)
3.7 B-Scan
Ultrasound
–
PHP
1,000.00
(plus
Reader’s
fee: PHP
500.00)
3.8 Fundus
Photo –
PHP
600.00
3.9 Farnsworth
Munsell
Color
Vision
Testing –
PHP
500.00
(plus
Reader’s
fee:
200.00)
3.10 Pachy
metry –
PHP
100.00
573
4.4 Fluorescein
Angiography
–
3 to 4 hours
4.5 Optical
Coherence
Tomography
(OCT) –
2 to 3 hours
4.6 Visual Field
Exam –
1 to 2 hours
4.7 B-Scan
Ultrasound –
30 to 60
minutes
4.8 Fundus
Photo –
1 to 2 hours
4.9 Farnsworth
Munsell
Color Vision
Testing –
1 to 2 hours
4.10 Pachyme
try –
5 to 10
minutes
5.1 Walk In: Receives 5.1 Walk In: None 5.1 Autorefractio Eye Center
official results (for Eye Provides official n– Technician or
exams not requiring results (for Eye 5 minutes Staff
official interpretations) exams not 5.2 Non-contact
requiring official Tonometry –
Or interpretations) 5 minutes
5.3 Biometry –
Receives schedule for 5.2 Telemedicine: 5 minutes
pickup of official Sends the 5.4 Pachymetry
interpretation or official result –
reading if results still via Official 5 minutes
unavailable Ophthalmology 5.5 Fluorescein
FB page as Angiography
5.2 Telemedicine: scheduled –
Receives the official after 3 - 5
result via official working days
Ophthalmology FB
page as scheduled
5.6 Optical
Coherence
Tomography
(OCT) –
after 3 - 5
working
days
574
5.7 Visual Field
Exam –
after 3 - 5
working
days
5.8 B-Scan
Ultrasound –
after 3 - 5
working
days
5.9 Fundus
Photo –
after 3 - 5
working
days
5.10 Farnswor
th Munsell
Color Vision
Testing –
after 3 - 5
working
days
6.1 Walk-In Fills up Patient 6.1 Walk-In Hands None 3 to 5 minutes Eye Center
Satisfaction Survey out Patient Technician or
form Satisfaction Staff
Survey form
6.2 Telemedicine: fills up 6.2 Telemedicine:
the Soft copy of Patient sends out the
Satisfaction Form Soft copy of
Patient
Satisfaction
Form
7.1 Walk-In: Returns to 7.1 Walk-In: Gives None 5 to 10 minutes Eye Center
retrieve official official printed Technician or
interpretation/ reading/ interpretation/ Staff
result reading/ result
575
SERVICE NAME: Tele-consultation for Out-Patients
Office or Division: Ophthalmology – Out Patient Department
Classification: Simple
Type of Transaction: G2C, G2G
Who may avail: Quezon City residents and employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Referral form Requesting physician
OPD/ER fee for New patients OPD/ER Cashier
Prescription/ lab request/ referral/ leaflets Resident Physician/Consultant on deck
Health declaration form OPD Triage officers/ ER Officers/ Resident
Physician
Charge Slip Cashier
PERSON
AGENCY FEES TO BE PROCESSING RESPONSIBL
CLIENT STEPS
ACTIONS PAID TIME E
1. Receives
None
1. Sends message for message 1- 5 minutes Ophthalmology
Tele-Consultation to request from Resident
Official QCGH patient for tele-
Ophthalmology consultation
Facebook page, via
phone call, Viber or
other digital means
2.Ophthalmology None 10 - 30 2.1 Ophthalmol
2. Patient narrates signs
resident screens minutes ogy
and symptoms asked by
patient concerns Residents
the doctor online or via
and classifies
phone call
the condition 2.2 Ophthalmol
according to ogy Interns
urgency as
follows:
a. Emergent
b. Urgent
c. Routine
3.1 Emergent: None 5 - 10minutes 3.1 Ophthalmol
3.1 Emergent: Patient is
Advise patient ogy
asked to proceed to
to proceed to Residents
Emergency room
Emergency
immediately
room 3.2 Ophthalmol
immediately ogy
3.2 Urgent: Patient is
Consultant
instructed to go to OPD
3.2 Urgent: on deck
within 24 hours
Instruct patient
to go to OPD
within 24 hours
576
3.3 Routine: Asked to
proceed with Tele-
3.3 Routine:
consultation
Activate Tele-
consultation
4.1 Emergent: patient is 4.1 Emergent: 4.1 Emergent: 15 - 30 4.1 Ophthalmol
seen at the ER resident ER fee- minutes ogy
immediately and follows doctors follow PHP 100 Residents
the instructions ER
workflow/Chart 4.2 Urgent: 4.2 Ophthalmol
4.2 Urgent: Patient is seen er New ogy
at the OPD within 24 Patients Consultant
hours 4.2 Urgent: PHP 40 on deck
resident
doctors follow
4.3 Routine: Fills up google OPD 4.3 Routine:
form for new patient workflow/Chart None
chart, signs health er
declaration Google
forms.
4.3 Routine:
sends out to
patient google
form for new
patient chart,
and health
declaration
Google forms.
577
guide/s, laboratory 6.2 Resident Consultant
request/s, or referral Doctor issues on deck
form/s a signed
electronic
prescription/s,
leaflet guide/s,
laboratory
request/s, or
referral form/s
PHP 40- new
patients
3 - 5 working
ER - PHP100 days
TOTAL
578
ER admission and discharge of ORL-HNS patients
579
• Clean OR None 15-30 minutes Nurse-on-duty
• COVID OR
4. On confinement
at:
4. Interprets and
analyzes
laboratory
results.
Administer
a. ward planned
• Regular ward treatment:
• COVID- a. review and
related ward interpretation of
diagnostics,
start of medical
b. OR therapy
• Clean OR
b. induction of
• COVID OR
anaesthesia,
execution of
surgical plan
and rendering of
immediate post-
operative care
5. Daily rounds,
monitor recovery
and progress of
5. Confinement in the patient.
the ward.
a. continuation of None 15-60 minutes Consultant
medical
Resident
management
Nurse-on-duty
b. once stable, sent
back to the ward for
the continuation of
intermediate post-
operative
6. Follow- up of
management
COVID19 RT-
6. Adjustment of PCR test.
None 3-5 hours ENT &
ward confinement
based on COVID19 Anesthesia staff
RT-PCR test result
Ward and OR
7. Continued Nurse-on-duty
confinement.
7. Conducts
daily rounds and
post-operative
care, monitors
recovery and
580
progress of
patient to
treatment.
6. Discharges
recovered
patients and
8. Discharged once gives follow-up Consultant
recovered and instructions None 7-14 days Resident
advised for follow up
Nurse on-duty
ENT staff
None 60-90 minutes Nurse-on-duty
Consultant
None 7-14 days Resident
Nurse-on-duty
Consultant
None 30-60 minutes Resident
Nurse-on-duty
TOTAL- None 3-14 days
DEPARTMENT OF PEDIATRICS
581
Service Name: Pediatric ER Patient Services
Description: Caters all pediatric patients who needs emergency care
582
10. Pediatric Resident on
Duty sees to it that all Pediatric
N/A
patients attended to are ER logbook 2 minutes Resident on
properly logged at the ER Duty
logbook
DEPARTMENT OF PEDIATRICS
ER Officer
1. Fill out Personal
ERO will inform the
INFORMATION SHEET and
Pediatric Resident N/A 10 minutes
submit to the ADMITTING
on Duty Admitting
Clerk
Clerk
The Pediatric
Resident on Duty Pediatric
2. Consult with the pediatric
will do history, PE, N/A 15 minutes Resident in
resident on duty and awaits
or request
admission Charge
diagnostic
examinations
The Pediatric
3. Declare Consent for Hospital Resident on Duty Pediatric
Admission by signing the will explain the N/A 10 minutes Resident on
consent form admission and an Duty
Informed Consent
for Admission will
583
be secured from the
relative
The Pediatric
Resident on Duty
will inform the nurse Pediatric ER
4. Proceed to the pre-assigned on duty regarding Resident on
admitting ward upon the advise admission then the N/A 15 minutes Duty
of the resident-in-charge nurse will
accompany the Nurse on duty
patient at the
assigned ward
DEPARTMENT OF PEDIATRICS
584
Description: caters all pediatric patients who seek consult at the Out-Patient Department
Classification: Simple
Type of Transaction: G2G
Who may avail: New and Old Patients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Hospital ID card Admitting section
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
Pediatric
1. Log in the QCGH Pedia OPD Resident on
1.Sets the
Facebook account. Set an Duty
appointment None 1 minute
appointment date for onsite
date.
consultation.
Pediatric
2. Fill up the information sheet 2. Verifies the
None 2 minutes Resident on
and health declaration form data
Duty
3. Acknowledges the appointment
date and understands the OPD
guidelines.
Performs Pediatric
6. Proceed to Pediatric OPD
interview. Resident on
waiting area. And wait to be called None 15 minutes
Documents Duty
by the doctor
clinical history
and physical
examination.
585
Explains, plan of
management
and gives
discharge
instructions.
DEPARTMENT OF PEDIATRICS
Classification: Simple
2. Upon delivery of baby, Gets consent from None 5 minutes NICU or Unang
declare consent for hospital the mother his/her Yakap Nurse
admission by signing the child’ admission
consent form (Mula sa
pagkapanganak, ng ipahayag
ang pagpayag sa pag aadmit
sa pamamagitan ng paglagda
sa consent form)
586
3. Fill-out Personal Data form Submit to Admitting None 5 minutes NICU OR Unang
and submit to Admitting Clerk Clerk Yakap Nurse
(Punan ang Personal Data (Dadalhin sa
Form at ibigay sa Admitting Admitting Clerk)
Clerk
5. Once Ready for Inform and instruct None 5 minutes Nurse on Duty/
discharge,receive discharge parents regarding Pediatric Resident
instructions patient’s discharge on Duty
(Makinig sa mga tagubilin (sabihan and
kapag oras na ng paglabas sa ipaalam sa
ospital) magulang ang pag
pagppauwi sa
pasyente)
7. Secure Clearance form and Checked necessary None 10 minute Nurse /Security
present to the security and documents for upon Guard
Personnel upon leaving the discharge
hospital
(Kunin ang clearance form at
ipakita sa Security Guard sa
paglabas ng ospital)
Department of Psychiatry
SERVICE NAME: Evaluation and Management of the mentally ill in the outpatient Setting
Psychological and mental health consults in the Psychiatry Clinic.
Classification Simple
Type of Transaction G2C, G2G
587
Who may avail All patients with psychological concerns/mental disorders
Personal Protective Equipment (PPE) Provided by the department through the hospital
Department of
Issue charge slip Psychiatry
Assessment of the
medical condition
through intensive
history taking and
complete
physical
examination;
referral to resident
/ consultant staff
588
Total: Php40.00 80 minutes
Department of Psychiatry
SERVICE NAME: Evaluation and Management of the mentally ill in the outpatient Setting Psychological
and mental health consults in the Psychiatry Online Clinic.
589
Accept prescription and Assessment and Within 15 Resident /
advice from physicians. Management of minutes Consultant
Patients
NURSING SERVICE
Service Name: Administration of Medications
Office or Division: Nursing Service Division
Classification: Simple
Type of Transaction: G2C
Who may avail: In-patient admitted at the special areas (PUI & Covid)
2. Call the
Pharmacy Staff for 1 minute Ward-NOD
the prescribe
medicines.
590
prescription of 1minute Ward-NOD
medicines.
5. Secures the
medicines at the
drop-off area.
6. Prepares the
medicine
aseptically. 1 minutes Ward- NOD
7. Wear
appropriate
Personnel
Protective 5 minutes Ward-NOD
Equipment (PPE’s)
properly.
8. Verify patient
and administer the 5minutes Safety Officer &
medicines Ward NOD
aseptically.
9. Remove the
PPE’s properly and
dispose
accordingly.
Ward NOD
10. Documents the 3minutes
medicines
administered.
591
3minutes Ward NOD
2. Handover each
patient utilizing
kardex.
2minutes/patient Out-Going &
Incoming NOD
3. Prepares
necessary
equipment such
BP apparatus, NOD
thermometer, 5minutes
linen etc..prior to NA
patients round.
592
4. Wear properly
PPE prescribed.
5. Renders
Safety Officer
nursing care to all
patients. 5minutes NOD
NA
6. Removes and
dispose PPE
properly. 10 minutes/patient NOD
NA
593
Not Applicable 1. Executes the 3-5 minutes per NOD
written order of in-patient chart
doctor on the
following:
• Diagnostic
procedures
• Medicines
• Admission
and discharge
patient
• Dietary
prescription
• Other
procedures
TOTAL: none 5 minutes
594
2. Completes all
pertinent nursing
records of patients.
595
Quezon City Public Library
Internal Services
596
give it to the librarian/staff
in charge.
TOTAL: 30 minutes
597
3.1Release the none 10 minutes Information Desk
pocketbook/s to Officer of the day
3. Get the pocketbook/s
the client and issue
and gate pass.
a gate pass
TOTAL: 25 minutes
FEES
PROCESSING PERSON
CLIENT STEPS AGENCY ACTION TO BE
TIME RESPONSIBLE
PAID
1.Present a recent valid 1.1Authenticate the none 5 minutes Information desk
ID bearing QC address or proof of residency. officer
a recent barangay
clearance.
598
6.Wait for processing of 6.1 Process the ID none 30 minutes MIS staff
ID card
7. Get the ID and sign at 7.1 Release ID and none 20 minutes MIS Staff
the log book have the Library
User sign on the
logbook
TOTAL: 2 hours
Classification: Simple
FEES
PROCESSING PERSON
CLIENT STEPS AGENCY ACTION TO BE
TIME RESPONSIBLE
PAID
599
and fill out the application 4.1Give application
form form to the
applicant
TOTAL: 2 hours
Classification: Simple
Notary Public
• Affidavit of loss
FEES
PROCESSING PERSON
CLIENT STEPS AGENCY ACTION TO BE
TIME RESPONSIBLE
PAID
600
2.Get order of payment 2.1Provide order of none 5 minutes Librarian/staff- in-
from the Librarian/staff-in- payment charge
charge
TOTAL: 2 hours
6. Overdue books
Payment of overdue fiction books from borrowers/clients
Office or Division: Readers Services Division
Classification: Simple
601
• Library Card Issued by QCPL
1. Return the fiction 1.1 Locate book none 10 minutes Information Desk
book/s. card and Library Officer/ staff-in-
ID charge
Classification: Simple
FEES
PROCESSING PERSON
CLIENT STEPS AGENCY ACTION TO BE
TIME RESPONSIBLE
PAID
602
1. Go to the Information 1.1Register in the P20.00 3 minutes Information Desk
Desk for the charging Record Book the per hour Officer/staff-in-charge
request form personal information
of the client, to
indicate the requested
hours of charging,
amount to be paid,
2. Fill-up the order of etc.
payment form and pay at 2.1 none none 2 minutes Treasurer’s Office
the Treasurer’s Office counters/ windows
3. Go to the available
charging station in any of
the sections in the
Readers Services.
Classification: Simple.
603
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE
604
3.If approved, further 3.1 Recreation none 1 day
coordinate with the Section to
library coordinate with the
party until the
actual show.
TOTAL: 3 days
9. E-Government registration
Online registration of NBI, DFA, PAG-IBIG, PHILHEALTH, ETC
Classification: Simple.
1. Get application form 1.1 Give application none 5 minutes e-Gov Staff
from the MIS staff form to
client/applicant
2.1 Assist the none 10 minutes e-Gov staff
2. Fill-up application form
clients/applicant on
how to fill-up forms
605
4.Wait for the print out of
the reference number
• Any Valid ID upon entering the library Office/school ID, Postal, SSS, GSIS, Driver’s
License, etc.
606
5. Get the book 5.1Release the book none 3 minutes Librarian-in-
purchased and ensure purchased and charge
that book pass is issued. provide book pass to
the client.
6. Show the book pass 6.1Check the book, none 5 minutes Security
and the book purchased copy of order of personnel
to the security personnel payment and gate
for clearance. pass signed by the
librarian
Depends on
TOTAL: the price of 1 hr. 20 mins.
the book
607
QUEZON CITY TOURISM DEPARTMENT
608
Registration Application Form Tourism Desk, QC Tourism
Department
(1 Original Copy)
QC Hall
NBI or Police Clearance NBI Office or QC Police Department,
NGA Bldg., QC Hall
(1 photocopy, present original copy)
Certificate of Tour Guiding Seminar Department of Tourism (DOT),
or Accreditation from Dept. of
Makati City
Tourism
(1 photocopy, present original copy)
Official Receipt for the Current Year that QC Treasurer’s Department Cashier
includes Tourism Registration Fee
(1 photocopy, present original copy)
C. For Renewal of Certificate of Registration – Tourism Establishments
Registration Application Form (1 Tourism Desk, QC Tourism
Original Copy) Department
609
it with complete then evaluates Tourism
requirements to completeness of Assistant
tourism assistant. requirements.
(Tourism
Services
Division)
610
G2C – Government to Citizen
Who May Avail: Government Agencies/Organizations
Non-Government
Organization/Associations
Civic Organizations
All
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Communication/Letter from Written by concerned party/
concerned Party
requesting party
(Request letter/Transmittal/
Endorsement/Referral)
611
6. Wait for Inform the requesting None Concerned
coordination/ party of the action
Division Head
feedback taken
*Total days of preparation and implementation of event/activity largely depend on date, type and
magnitude of event/activity and the requesting party.
612
QUEZON CITY VETERINARY DEPARTMENT
Central/Head Office
External Services
613
Ante-mortem inspection shall be conducted prior to the slaughter to ensure the protection of
consumers and slaughterhouse personnel from zoonotic and/or meat-bourne diseases,
ensure animal health by monitoring animal diseases and uphold animal welfare practices.
3. Anti-Rabies Vaccination
The Department shall implement a program to ensure that all animals within the territorial
jurisdiction of Quezon City are vaccinated in accordance with the Code and this IRR. In all
cases, the vaccination of animals shall be performed by a duly licensed Veterinarian or a
trainee vaccinator under the control and supervision of licensed Veterinarian
614
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
615
Central/Head Office
Internal Services
Who may avail: Meat Handlers, Meat Cutting Operators, Dressers, Cutters, Vendors,
Processors, Meat Dealers, Butchers
ID Picture (1x1)
616
Classification: Internal Service
Who may avail: Meat Handlers, Meat Cutting Operators, Dressers, Cutters, Vendors,
Processors, Meat Dealers, Butchers
ID Picture (1x1)
4.Claim Meat Handler’s 4. Release the Meat None 5 minutes Releasing Staff
ID Handler’s ID
3. Veterinary Clearance
Business establishments and other business involved in meat trade and other channels shall be
required to secure Veterinary Clearance from the Department, as a condition precedent for the
issuance of business permit to operate.
Who may avail: Wet Market, Flea Market, Rolling Stores, Meat Shops, Lechon Houses and
Stands, Places frequented by ambulant vendors, Supermarkets and
Groceries, Restaurants, Canteens and Eateries establishment operating
within Quezon City, Catering Services, Hotels , Apartelles and the like, Pet
shops and Pet trading, Veterinary Clinics, Slaughterhouses, Cold Storages,
Meat Processing Plants, Other similar business
617
2. Submit complete 2. Check and None 3 minutes Receiving Clerk
requirements Review the totality
of the supporting
documents
3. Payment 3. Collect Payment P 200.00 1 minute Office clerk
Who may avail: Wet Market, Flea Market, Rolling Stores, Meat Shops, Lechon Houses and
Stands, Places frequented by ambulant vendors, Supermarkets and
Groceries, Restaurants, Canteens and Eateries establishment operating
within Quezon City, Catering Services, Hotels , Apartelles and the like, Pet
shops and Pet trading, Veterinary Clinics, Slaughterhouses, Cold Storages,
Meat Processing Plants, Other similar business
618
Classification: Internal Service
Who may avail: All Meat Transport Vehicle that deliver meat and meat products to and from,
and with the City
Who may avail: All Meat Transport Vehicle that deliver meat and meat products to and from,
and with the City
619
3. Payment 3. Collect Payment P 500.00 1 minute Office Clerk
Who may avail: Slaughterhouses, Cold Storage, Meat Processing Plants, Other similar
business operating withing the territorial jurisdiction of Quezon City
Sanitary Permit
8. Shipping Permit
All Animals to be transported must have Shipping Permit to assure that the animal is free from
any diseases.
620
Classification: Internal Service
Vaccination Record
Identification Card
621
Animals that are sick, of old age, virials or dangerous that are surrendered and picked up by
the City Pound Truck shall be charged five hundred Pesos (Php 500.00) regardless of the
number of animals surrendered. The Department shall keep record of all animals surrendered,
including the names and address of animals owners as well as circumstance that led to the
surrender.
3. Wait for the 3. Schedule the None Within the City Pound
scheduled pick-up of date and time of week Personnel
the surrendered animal pick-up of the
surrendered animal
Identification Card
622
1. Secure a gate pass 1. Issue a gate pass None 2 minutes Receiving Clerk
to enter the City Pound for person/persons
area redeeming their
animal
2. Identify caught 2. Render None 5 minutes City Pound
dog/cat Assistance Personnel
623
QUEZON CITY DISASTER RISK REDUCTION AND
MANAGEMENT OFFICE
624
3. Research Materials
4. Information Education Campaign
625
patients
Information
3. Patients / 3.1. EMS TEAM 10 minutes Team Leader
Incidents assigned
assessment
providing
immediate
care
4. Patients 4.1. EMS / SAR 10 minutes Team Leader
transfer to the TEAM assigned
Hospital
TOTAL 30 minutes
626
QUEZON CITY HEALTH DEPARTMENT
627
Laboratory
Fees:
Sputum Exam -
PHP 97.00
Stool Exam -
PHP 40.00
HIV Seminar
Fee: PHP 50.00
3. Submit 3. Validate Official NONE 2 hours Receiving Clerk
Laboratory Receipt at the QCHD
Specimen Clinical
3.1. Check the Laboratory
following:
3.1.1. Specimen’s
quality & quantity;
3.1.2. Proper
labelling of the
specimen
containers
628
If with valid
HIV Seminar
Certificate:
2 hours &14
minutes
ISSUANCE OF HEALTH CERTIFICATE is covered under Presidential Decree No. 856.
The HEALTH CERTIFICATE is issued to all persons involved in the operation and
management of an establishment regardless of job description, upon compliance with all
the requirements set by the Quezon City Health Department.
629
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
PAID TIME RESPONSIBLE
1. Get order of 1. Issue health NONE 2 minutes Issuing
payment and certificate Clerk
application form application form
and order of
payment based on
the requirements
presented
2. Payment of 2. Issue official Health 5 minutes City Treasurer’s
Fees receipt Certificate Office Cashier
Processing fee:
PHP 75.00
HIV Seminar
Fee: PHP 50.00
3. Scheduling of 3. Provide NONE 5 minutes Clerk assigned
HIV Seminar schedule of HIV at HIV Seminar
seminar (Line 3)
Note: If valid HIV
Seminar
Certificate was
presented,
applicant will skip
this step
4. Attend HIV 4. Conduct HIV NONE 50 minutes HIV Seminar
Seminar lecture trained
Personnel
Note: If valid HIV
Seminar
Certificate was
presented,
applicant will skip
this step
5. Claim Health 5. Issue Health NONE 2 minutes Releasing Clerk
Certificate Certificate to at HIV Seminar
Applicants Room
1 hour & 4
TOTAL PHP 125.00
minutes
ISSUANCE OF HEALTH CERTIFICATE is covered under Presidential Decree No. 856.
630
Order of Payment Form
Health Certificate Application Form QCHD - Environmental Sanitation Division - Line 1
(QCG-QCHD-ES-SOI-F21)
Official Receipt of payment for health
certificate, and laboratory City Treasurer’s Office - Cashier
examinations (stool and sputum)
Previous year Health Certificate /
Card Applicant / Citizen
Laboratory
Fees:
Sputum Exam -
PHP 97.00
Stool Exam -
PHP 40.00
3. Submit 3. Validate Official NONE 2 hours Receiving Clerk
Laboratory Receipt at the QCHD
Specimen Clinical
3.1. Check the Laboratory
following:
3.1.1. Specimen’s
quality & quantity;
3.1.2. Proper
labelling of the
specimen
containers
3.3. Process
required laboratory Medical
examinations Technologist
631
4. Claim 4. Issue laboratory NONE 7 minutes Releasing Clerk
Laboratory results and Health (QCHD Clinical
Results and Certificate to Laboratory &
Health Applicants Line 2)
Certificate
Note: All results with
abnormal laboratory
findings shall be
referred to City Clinic
for appropriate
treatment prior to
issuance of Health
Certificate.
2 hours & 14
TOTAL PHP 212.00
minutes
ISSUANCE OF HEALTH CERTIFICATE is covered under Presidential Decree No. 856.
Who may avail: All individuals currently employed in Food & Non - Food
establishments within Quezon City
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Order of Payment Form
Health Certificate Application Form QCHD - Environmental Sanitation Division - Line 1
(QCG-QCHD-ES-SOI-F21)
632
> Parental / Guardian Consent
(1 original); Philippine Statistics Authority
> Birth Certificate (1 original); Parent / Guardian of Applicant
> Valid ID of parent / guardian
giving consent (1 original)
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
PAID TIME RESPONSIBLE
1. Get order of 1. Issue health NONE 2 minutes Issuing
payment and certificate Clerk
application form application form
and order of
payment based on
the requirements
presented
2. Payment of 2. Issue official Health 5 minutes City Treasurer’s
Fees receipt Certificate Office Cashier
Processing fee:
PHP 75.00
3. Claim Health 3. Issue Health NONE 5 minutes Releasing Clerk
Certificate Certificate to (Line 2)
Applicants
TOTAL PHP 75.00 12 minutes
Bulk application involves fifteen (15) applicants and above, within the same establishment
or with the same owner or management, upon submission of a request letter for the
conduct of HIV Seminar from the establishment administrator, manager or representative,
addressed to the City Health Officer. The Sanitation Inspector assigned in the area will
conduct the said seminar orientation at an appropriate venue or site on an agreed
schedule where physical distancing is applicable.
633
Health Certificate Application Form QCHD - Environmental Sanitation Division - Clerk
(Bulk) - QCG-QCHD-ES-SOI-F44 assigned in Bulk Application
QCHD - Environmental Sanitation Division - Clerk
Order of Payment Form
assigned in Bulk Application
Official Receipt of payment for health
certificate, laboratory examinations
City Treasurer’s Office - Cashier
(stool and sputum) and HIV Seminar
fees (whatever is applicable)
HIV Seminar Attendance Sheet
QCHD - Environmental Sanitation Division - Clerk
(Form Health Certificate – 1) -
assigned in Bulk Application
QCG-QCHD-ES-SOI-F45
Sputum & Stool Examination Result
Form (QCG-QCHD-SS-QP-F33) QCHD – Clinical Laboratory – Releasing Clerk
634
Laboratory
Fees:
Sputum Exam -
PHP 97.00
Stool Exam -
PHP 40.00
HIV Seminar
Fee: PHP 50.00
(for new
applicants)
3. Get Schedule 3. Process the NONE 20 minutes Receiving Clerk
& Attend HIV request letter for for Bulk
Seminar (for HIV Seminar Application
NEW
applicants) 3.1. Conduct 2 hours Sanitation
actual onsite HIV Inspector
Note: If valid HIV Seminar
Seminar
Certificate was
presented,
applicant will skip
this step
4. Present 4. Validate the NONE 15 minutes Releasing Clerk
documents after documents and assigned at Bulk
the conduct of prepare the Health Application
HIV seminar Certificate
635
PHP 125.00
3. Renewal
applicant who
will avail of the
laboratory
services from
any QCHD
Clinical
laboratory -
PHP 212.00
4. Renewal
applicant who
will avail of the
laboratory
services from a
recognized
laboratory –
P75.00
636
Official Receipt of payment for health
certificate, laboratory examinations
(stool, sputum, VDRL, Gram Stain) City Treasurer’s Office - Cashier
and HIV or Massagist Seminar fees
(whatever is applicable)
Proof of valid HIV Seminar from DOH
Applicant / Citizen
or any related agency or institution
for new Entertainer applicants
(1 original, if applicable)
Laboratory Results of the following:
➢ Stool Examination (valid within
3 months from date of
examination) Any QCHD Clinical Laboratory
➢ Sputum Examination (valid
within 3 months from date of
examination) or Chest X-ray
(valid within 6 months from date
of examination)
➢ VDRL Any QCHD Social Hygiene Clinic
➢ Gram Stain
Sputum & Stool Examination Result
Form (QCG-QCHD-SS-QP-F33) QCHD – Clinical Laboratory – Releasing Clerk
Massagist
Course for NEW
Therapist
applicants –
PHP 100.00
HIV Seminar
Fee for NEW
applicants
employed in fun
establishments
– PHP 50.00
637
VD clearance
(good for 2
exams) –
PHP 200.00
Sputum exam –
P97.00
Stool exam –
P40.00
2. Submit 2. Validate Official NONE 2 hours Receiving Clerk
Specimen Receipt at the QCHD
Clinical
2.1. Check quality Laboratory
and quantity of
specimens
submitted
638
5. Get schedule 5. Enlist applicant NONE 5 minutes QCHD Training
and attend for Massagist Section
Massagist Training Personnel
Course Seminar
(for new 5.1. Conduct 2 days Massagist
Therapist training and issue (4 hours per Training
applicant) Certificate of day for 4 days) Facilitator
Appearance
6.3. Issuance of
yellow certificate /
card
For New
For New
Therapist -
Therapist
2 days, 3
Applicant –
hours, 52
PHP 512.00
minutes
For New
For New
Entertainer
Entertainer
Applicant -
Applicant –
TOTAL 4 hours & 37
PHP 462.00
minutes
For Renewal
For Renewal
Therapist or
Therapist or
Entertainer
Entertainer –
Applicant –
PHP 412.00
3 hours & 47
minutes
ISSUANCE OF YELLOW HEALTH CERTIFICATES for NEW and RENEWAL APPLICANTS
who will avail of the laboratory services from any QCHD CLINICAL LABORATORY is qualified
for multi-stage processing.
639
but not limited to managers and other non-professional entertainers, upon compliance with
all the requirements set by the Quezon City Health Department.
640
payment of PHP 75.00
required fees
Massagist
Course for NEW
Therapist
applicants –
PHP 100.00
HIV Seminar
Fee for NEW
applicants
employed in fun
establishments
– PHP 50.00
VD clearance
(good for 2
exams) –
PHP 200.00
2. Submit 2. Validate ID Card NONE 10 minutes Receiving Clerk
Laboratory in Yellow Card
Results 2.1. Check Application
laboratory results
641
Entertainer
applicant)
5.3. Issuance of
yellow certificate /
card
TOTAL For New For New
Therapist Therapist -
Applicant – 2 days, 1 hour
PHP 375.00 & 57 minutes
Bulk application involves fifteen (15) applicants and above, within the same establishment
or with the same owner or management, upon submission of a request letter for the
conduct of HIV Seminar from the establishment administrator, manager or representative,
addressed to the City Health Officer. The Sanitation Inspector assigned in the area will
conduct the HIV Seminar at an appropriate venue or site on an agreed schedule where
physical distancing is applicable.
Who may avail: All individuals seeking employment or currently employed in Fun
Establishments within Quezon City
642
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Authorization Letter of Representative
with Identification Cards of Owner Establishment Owner / Manager / Administrator
and Representative
Request Letter for the conduct of HIV Establishment owner, manager or authorized
Seminar for Bulk Health Certificate
representative
application
Birth Certificate (Original PSA Copy)
Philippine Statistics Authority
Marriage Certificate
643
1.1. Issue Official Processing fee 5 minutes City Treasurer’s
Receipt upon for Health Office Cashier
payment of Certificate
required fees PHP 75.00
Massagist
Course for NEW
Therapist
applicants –
PHP 100.00
HIV Seminar
Fee for NEW
applicants
employed in fun
establishments
– PHP 50.00
VD clearance
(good for 2
exams) –
PHP 200.00
Sputum exam –
P97.00
Stool exam –
P40.00
2. Submit 2. Validate Official NONE 2 hours Receiving Clerk
Specimen Receipt in Yellow Card
(if availing the Application
services of QCHD 2.1. Check quality
Clinical and quantity of
Laboratory) specimens
submitted
2.4.Processing and
reading of
specimen
3. Claim Results 3. Validate ID Card NONE 5 minutes Laboratory Aide
(if availing the or Releasing
services of QCHD 3.1. Issue Clerk
Clinical laboratory
Laboratory) examination
results
644
issuance of Health
Certificate.
6.3. Issuance of
bulk yellow
certificate / card
TOTAL ➢ Applicants ➢ Applicants
availing of availing of
any QCHD any QCHD
Clinical Clinical
Laboratory Laboratory
Services Services
645
b. For Each b. For Bulk
New Entertainer New
Applicant – Entertainer
PHP 462.00 Applicants -
5 hours & 25
minutes
➢ Applicants ➢ Applicants
availing of availing of
any any
Recognized Recognized
Laboratory Laboratory
Services Services
646
Office / Division: QCHD - Environmental Sanitation Division
Classification: Simple
Type of Transaction: G2B – Government to Business Entity
Who may avail: All NEW establishments (Food & non-Food) doing business within
Quezon City
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
2.1. Provide a
checklist of
requirements to be
complied with,
based on the
categorization of
establishment
3. Claim the 3. Issue NONE 5 minutes Releasing Clerk
Provisional Provisional
Sanitary Permit Sanitary Permit
TOTAL NONE 25 minutes
The Sanitary Permit is a written authorization or certification issued by the City Health
Officer which signifies the establishment’s compliance with the existing requirements
upon inspection or evaluation by the Sanitation Inspector or Evaluator.
647
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Photocopy of Business Permit
Application (New) /Business Permit &
Business Owner / Representative
Sanitary Permit of the prior year
(Renewal)
QCHD - Environmental Sanitation Division - Clerk
Order of Payment Form
assigned in Sanitary Permit Application
Official Receipt of Payment for
Business Permit with SANITARY FEE
(current year); Health Occupancy City Treasurer's Office – Cashier
Permit Fee (for new application);
Inspection fee (if applicable)
Current Original Health Certificate of
all employees of the establishment
including that of the manager/s and
/or Owner for presentation
• Photocopy of Health Certificate QCHD-Environmental Sanitation Division
for submission
• Health Certificate Application
Form (Bulk) - QCG-QCHD-ES-
SOI-F44
Microbiological Analysis of Water
• Food Establishment – done
Monthly (original copy of
report) DOH Accredited & QCHD recognized Water
• Non Food Establishment – Laboratory
done at least twice a year
(original copy of report)
Pest Control Certification
• Food Establishment – done
Monthly (original service
report) Licensed Pest Applicator
• Non Food Establishment –
done at least twice a year
(original service report)
Health Occupancy Permit QCHD-Environmental Sanitation Division
Other Requirements:
➢ License to Operate (original Department of Health / Food & Drug Administration
copy, if applicable)
➢ Physical - Chemical Water DOH Accredited & QCHD recognized Water
Analysis (if applicable) Laboratory
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
PAID TIME RESPONSIBLE
1. Submit all 1. Check for the NONE 10 minutes Receiving Clerk
documentary validity of all the
requirements for requirements
evaluation submitted
648
2. Wait for the 2. Prepare the NONE 20 minutes Administrative
processing of Sanitary Permit to Clerk
the Sanitary be signed by the
Permit Sanitation
Inspector /
Evaluator,
Environmental
Sanitation Division
Chief and by the
City Health Officer
For Bulk
Sanitary
Permit
applications
(more than 30)
– 7 days
ISSUANCE OF SANITARY PERMIT is covered under Presidential Decree No. 856.
649
Official Receipt of Payment for
City Treasurer's Office – Cashier
Health Occupancy Permit
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
PAID TIME RESPONSIBLE
1. Present 1. Review and NONE 5 minutes Sanitary
photocopies of evaluate the Engineer /
the requirements Evaluator
requirements for presented
Health
Occupancy 1.1. Issue Official Residential - 5 minutes City Treasurer’s
Permit issuance Receipt upon PHP 200.00; Office Cashier
payment of Commercial –
required fees PHP 300.00;
Industrial/
Institutional -
PHP 400.00
650
Food manufacturers, bulk water suppliers whether government or
Who may avail: private entities, ice plants, owners of condominiums, apartelles /
inns, motels, hotels, subdivisions and townhouses within Quezon
City
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Latest three (3) months results of
microbiological water analysis
(original and photocopy) DOH Accredited & QCHD recognized Water
Semi-annual results of physical- Laboratory
chemical tests (original and
photocopy)
Order of Payment QCHD - Environmental Sanitation Division
Official Receipt of Payment for the
City Treasurer's Office – Cashier
Certificate of Potability
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
PAID TIME RESPONSIBLE
1. Present 1. Review and 5 minutes Sanitary
original and evaluate the Engineer /
photocopies of requirements Evaluator
the presented
requirements
1.1. Issue Official PHP 1,000.00 5 minutes City Treasurer’s
Receipt upon Office Cashier
payment of
required fees
The Death Certificate can refer either to a document issued by a medical practitioner
certifying the deceased state of a person or to a document issued by a person such as a
registrar of vital statistics that declares the date, location and cause of a person's death as
later entered in an official register of Quezon City deaths.
651
the life of an individual including death as mandated by Act No. 3753, the Civil Registry
Law.
Office / Division: QCHD - Environmental Sanitation Division
Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: All deaths which occurred in Quezon City
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Correctly & Completely Filled Up Local Civil Registry
Death Certificate Forms:
• Municipal Form No. 103 Any hospital / health facility’s attending physician
CERTIFICATE OF DEATH (for hospital / health facility death);
• Municipal Form No. 103A
CERTIFICATE OF FETAL Health Center Physician as Public Health Officer
DEATH (for home death)
Imam Certification (for Imam
Muslim / Islam Religious Community
decendent)
For HOME Deaths:
➢ Notarized affidavit for the
Circumstance of Death
(requesting party must also be Legal Department (QC Hall, 7th Floor)
the informant stated in the
death certificate)
➢ Referral letter from health
center (stating reason for Local Health Center
unavailability of physician)
➢ Photocopy of Certifying
Physician’s valid PRC License
with 3 original specimen Private Physician certifying home death
signatures
Embalmer’s Certificate & License Funeral Establishment
For Fetal Deaths without embalming:
➢ Letter from any relative stating
the location of the cadaver Family Member / Relative
➢ Certification of direct burial in a
cemetery
Notarized waiver of autopsy (if
applicable) Family Member / Relative (nearest of kin)
SARS – COV2 Test Results or
Medical Certificate stating “NO Attending Physician
COVID Test” done
For Late Registration:
• Deaths more than 30 days to less
than 1 year
➢ 4 copies of Certificate of Family Member / Relative (nearest of kin)
Death (original and
photocopy)
➢ Notarized Affidavit for
delayed registration which Legal Department (QC Hall, 7th Floor)
includes name of deceased,
facts of death, circumstance
why death was not reported
within 30 days (original and
photocopy)
➢ Authenticated copy of Funeral or Cremation Establishment
certificate of burial, Family Member / Relative (nearest of kin)
cremation or other means of
652
corpse disposal (original and
photocopy)
For Late Registration:
• Deaths occurring 1 year and above
➢ Certificate of funeral service
(original and photocopy) Funeral or Cremation Establishment
➢ Certificate of Burial (original Family Member / Relative (nearest of kin)
and photocopy)
➢ Certificate of No Registration Philippine Statistics Authority
(No Record of Death)
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
PAID TIME RESPONSIBLE
1.Present all 1. Review the filled NONE 5 minutes Receiving Clerk
properly and –up death
completely filled certificate forms for
– up forms completeness of
necessary for entries,
death certificate authenticity and
registration such validity of
as: physician’s &
embalmer’s
Municipal license, signatures
Form No. 103 and date of
CERTIFICATE embalming
OF DEATH
or
Municipal
Form No. 103A
CERTIFICATE
OF FETAL
DEATH
653
2.1. Answer 2.2. Conduct 15 minutes Medical Officer
query (if verbal autopsy
needed) for with nearest kin or
validation caregiver for home
purposes death without an
attending
physician
2.2. Review,
validate and sign
death certificate (if
without need for
revision based on
DOH Guidelines in
Medical
Certification of
Death)
ISSUANCE OF DEATH CERTIFICATE is covered under the Civil Registry Law or Act No. 3753
.
14. MEDICAL CONSULTATION
654
➢ Laboratory results as required in
Medical Certification / Clearance
AGENCY FEES TO BE PROCESSING PERSON
CLIENT STEPS
ACTION PAID TIME RESPONSIBLE
1. Register on 1.Triage patients NONE 2 minutes Nurse /
FIRST COME and give number Nurse Aide /
FIRST SERVE to each Client; Admitting Clerk
Basis and state
what service to 1.1. Direct clients
avail to waiting area
2. Present valid 2. Check ID Card NONE 5 minutes Personnel
Identification (ID) presented and assigned at the
Card and other other Registration
necessary attachments Area
documents
655
4.3. Fill-up
necessary
information in the
ITR
656
available as a walk Counseling
in client for the day) Process
657
SCHOLARSHIP YOUTH DEVELOPMENT PROGRAM
658
For Academic and Senior High School
Category applicants
1. Certificate of Honor / Award Last School Attended
For Civic Leaders Category applicants
1. Certificate of Supreme Student Council / Last School Attended / Schools Division Office /
Centrex / Sangguniang Kabataan Respective Barangay
For Economic and Financial Assistance
Category applicants
1. Medical Certificate (if PWD) Hospital / Physicians
2. ALS Certificate (if ALS Graduate) Schools Division Office
3. Photocopy of Solo Parent ID (if Solo
Social Services Development Department
Parent)
Respective Barangay / City Council / SSDD /
4. Endorsement Letter (if applicable) HCDRD / PESO / Office of the Secretary to the
Mayor
For Specialized Courses Category
applicants
1. Recommendation letter from College
Respective School
Dean
2. Letter of Intent addressed to the Mayor Client
For Post Graduates Studies Category
applicants
1. Permit to Study Employer / Agency
2. Certificate of Employment Employer / Agency
3. Copy of Company ID Client / Employer
4. CSC Appointment Record and Service
Record, if Quezon City Government Human Resource Management Department
Employees
5. Recommendation from the Head of Agency
and Appointment Record, if Non-Quezon City Employer / Agency
Government Employees
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Secure application 1. Provide None 15 minutes Public Assistance
form, interview form application and Information
and checklist of form, interview Desk Officer
requirements. form and
checklist of
requirements.
2. Submit 2. Receive and None 5 minutes Scholarship
accomplished forms check the Coordinator
and documentary submitted
requirements. forms and
requirements.
3. Sign in the 3. Conduct one- None 10 minutes Scholarship
Application on-one Coordinator
Logbook. Interview.
TOTAL None 30 minutes
659
Scholarship Application (Online)
Scholarship application for residents who want to avail the City Scholarship services that
provides various scholarship and financial assistance for Senior High School, Technical-
Vocational Education, Tertiary Education and Post Graduate Studies.
660
1. Certificate of Supreme Student Council / Last School Attended / Schools Division Office /
Centrex / Sangguniang Kabataan Respective Barangay
For Economic and Financial Assistance
Category applicants
1. Medical Certificate (if PWD) Hospital / Physicians
2. ALS Certificate (if ALS Graduate) Schools Division Office
3. Photocopy of Solo Parent ID (if Solo Parent) Social Services Development Department
Respective Barangay / City Council / SSDD /
4. Endorsement Letter (if applicable) HCDRD / PESO / Office of the Secretary to the
Mayor
For Specialized Courses Category
applicants
1. Recommendation letter from College Dean Respective School
2. Letter of Intent addressed to the Mayor Client
For Post Graduates Studies Category
applicants
1. Permit to Study Employer / Agency
2. Certificate of Employment Employer / Agency
3. Copy of Company ID Client / Employer
4. CSC Appointment Record and Service
Human Resource Management Department
Record, if Quezon City Government Employees
5. Recommendation from the Head of Agency
and Appointment Record, if Non-Quezon City Employer / Agency
Government Employees
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
661
Evaluation of Scholarship Application
Scholarship application must be evaluated to ensure that the set scholarship guidelines are
observed. This will inform/update the applicant about the status of his/her scholarship
application.
662
Scholarship Orientation/Briefing and Issuance of Certificate of Scholarship
for New Scholars (for walk-in applicants)
Qualified applicants for scholarship program shall undergo scholarship orientation/briefing to be
informed on scholarship requirements, processes as well as terms and conditions of the availed
program. In this process, certificate of scholarship shall be issued to qualified beneficiaries of
the program once all documentary requirements are submitted.
663
Scholarship Orientation/Briefing and Issuance of Certificate of Scholarship
for New Scholars (online)
Qualified applicants for scholarship program shall undergo scholarship orientation/briefing to be
informed on scholarship requirements, processes as well as terms and conditions of the availed
program. In this process, certificate of scholarship shall be issued to qualified beneficiaries of
the program once all documentary requirements are submitted.
664
Submission of Statement of Account (on-site)
All scholars must submit Statement of Account (SOA) from their respective schools to process
payments for their tuition fee and stipend/allowance.
Office or Division: Quezon City Youth Development Office (QCYDO)
Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: All Scholars
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Original and three (3) Photocopies of
Client/ School
New Registration Card/Form
2. Original and three (3) Photocopies of
Statement of Account (SOA) (if Private Client/ School
College/University-Enrolled)
3. Original and three (3) Photocopies of
QCYDO
New Certificate of Scholarship
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1. Submit official 1. Receive and None 5 minutes Payroll Officer
Statement of check the
Account (SOA) and submitted
other documentary documents.
requirements.
2. Sign in the log book 2.1 Provide None 5 minutes Payroll Officer
and receive copy of logbook.
documents.
2.2 Return the
scholar’s
receiving copy of
documents.
TOTAL None 10 minutes
665
Submission of Statement of Account via electronic mail
All scholars must submit Statement of Account (SOA) from their respective schools to process
payments for their tuition fee and stipend/allowance.
Office or Division: Quezon City Youth Development Office (QCYDO)
Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: All Scholars
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Original and three (3) Photocopies of
Client/ School
New Registration Card/Form
2. Original and three (3) Photocopies of
Statement of Account (SOA) (if Private Client/ School
College/University-Enrolled)
3. Original and three (3) Photocopies of
QCYDO
New Certificate of Scholarship
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1.Submit official 1.1 Download the None 3 days Computer Operator
statement of account SOA requirements
(SOA) and other sent via email and
documentary send an
requirements via official acknowledgement
e-mail mail to the scholar.
666
PayMaya Account Activation
Scholar’s stipend/allowance grant is released thru PayMaya’s automated Disbursement System.
All Scholars shall enroll and activate their PayMaya Account thru Data Gathering and submission
of requirements. Once validated, they will receive an invitation text from PayMaya where
Office or Division: Quezon City Youth Development Office (QCYDO)
Classification: Highly Technical
Type of Transaction: G2C – Government to Citizen
Who may avail: All Scholars
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Photo of Latest Registration Form/Card Current School
2. Photo of School ID / Valid ID Card (front
School / Concerned Government Agencies
and back)
3. Photo of Specimen Signature (3
Client
signatures)
4. Actual Photo / Selfie with Name Plate Client
667
Request for Re-Assignment – mobile number / email address (via electronic
mail)
Scholars with active PayMaya account who changed registered mobile number and/or email
Office or Division: Quezon City Youth Development Office (QCYDO)
Classification: Highly Technical
Type of Transaction: G2C – Government to Citizen
Who may avail: All Scholars with active PayMaya Account
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Photo of School ID / Valid ID Card (front
Current School
and back)
2. Letter Request for Re-assignment from the
Client
client
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1. Submit 1. Accept, None 2 days Computer Operator
accomplished the download and
letter request for re- send an
assignment and acknowledgeme
requirements via nt mail to
email. scholar.
668
Claiming the Stipend/Allowance
Office or Division: Quezon City Youth Development Office (QCYDO)
Classification: Simple
Type of Transaction: G2C - Government-to- Citizen
Who may avail: All Scholars
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
None N/A
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1. Activate PayMaya 1.1 Upload None 4 hours Budget Officer
Account. disbursement (maker)
file (.csv format)
in PayMaya
PayOut Portal.
669
Scholarship Renewal (on-site)
All scholars (except Technical-Vocational scholars) must renew their scholarship every
semester. Once renewed, they will receive their new Certificate of Scholarship for the semester.
670
Office or Division: Quezon City Youth Development Office (QCYDO)
Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: All Scholars (except Technical-Vocational Scholars)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Scanned Copy of Original and one
School
Certified True Copy of Grades/Class
Cards Previous Semester
2. Scanned Copy of Original and one
School
photocopy of Registration Card/Form
Previous Semester
3. Scanned Copy of Original and one
photocopy of Certificate of Scholarship QCYDO
Previous Semester
4. Scanned Copy of 1x1 ID Photo (1 pc) Client
5. Accomplished Renewal Form QCYDO
Additional Requirements
For Scholar-Graduates
1. Copy of Resume / Curriculum Vitae Client
2. Accomplished Alumni Profile Form QCYDO
3. Accomplished Career Exit Form QCYDO
4. Softcopy of Graduation Picture Client
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTIONS BE PAID TIME RESPONSIBLE
1. Answer the online 1.1 Review and None 2 days Scholarship
link for Scholarship verify google Coordinator
Renewal and form link
upload responses for
requirements. Scholarship
Renewal.
671
Scholarship Appeal via Online
An appeal should be made by the scholars who: 1) failed to maintain grade or with failing grade/s;
2) failed to provide complete requirements for Renewal and SOA Submission; 3) failed to renew
and submit SOA requirements on time; and 4) will request for extension of scholarship. Appeals
will be evaluated and will be subject for approval of the Office Head.
1.2 Endorse to
Scholarship and None 15 minutes Computer Operator
Financial
Assistance Unit
Head.
1.4 Prepare
schedule of None 30 minutes Scholarship Unit
interview and Head / Sub-Unit
inform the Head
scholar.
2. Undergo for phone None 10 minutes Scholarship Unit
interview 2.1 Conduct phone Head / Sub-Unit
interview with the Head
scholar.
672
Scholarship Appeal (on-site)
An appeal should be made by the scholars who: 1) failed to maintain grade or with failing grade/s;
2) failed to provide complete requirements for Renewal and SOA Submission; 3) failed to renew
and submit SOA requirements on time; and 4) will request for extension of scholarship. Appeals
will be evaluated and will be subject for approval of the Office Head.
673
Scholarship Leave of Absence
Scholars who would like to request a leave of absence in the scholarship for a one or more
semester must inform the office. Scholars must also declare the anticipated semester of their
return in the scholarship.
Office or Division: Quezon City Youth Development Office (QCYDO)
Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: All Scholars
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Personal Letter with Parent/Guardian Client
Signature
2. Photocopy of Parent/Guardian valid ID Client’s Parent/Guardian
Card
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTIONS BE PAID TIME RESPONSIBLE
1. Secure and fill out 1. Provide form. None 5 minutes Public Assistance
form. and Information
Desk Officer
2. Submit complete 2. Receive, None 5 minutes Scholarship Unit
documents. validate and Head / Sub-Unit
process Head
required
documents.
3. Sign the logbook. 3. Conduct None 10 minutes Scholarship Unit
Undergo for an interview to Head / Sub-Unit
interview. scholar. Head
4. Wait to receive 4. Return None 10 minutes Scholarship Unit
copy of the LOA scholar’s LOA Head / Sub-Unit
form with result. form copy with Head
result.
TOTAL None 30 minutes
674
Scholarship Leave of Absence Request via electronic mail
Scholars who would like to request a leave of absence in the scholarship for a one or more
semester must inform the office. Scholars must also declare the anticipated semester of their
return in the scholarship.
1.2 Endorse to
Scholarship and None 15 minutes Computer Operator
Financial
Assistance Unit
Head.
1.4 Prepare
schedule of None 30 minutes Scholarship Unit
interview and Head / Sub-Unit
inform the Head
scholar.
2. Undergo for phone 2.1 Conduct phone None 10 minutes Scholarship Unit
interview. interview with the Head / Sub-Unit
scholar. Head
675
Scholarship Cancellation / Withdrawal
Scholars who would like to request for the cancellation/withdrawal of scholarship and will no
longer avail the City Scholarship services must inform the office.
Office or Division: Quezon City Youth Development Office (QCYDO)
Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: All Scholars
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Personal Letter with Parent/Guardian Client
Signature
2. Photocopy of Parent/Guardian valid ID Card Client’s Parent/Guardian
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
ACTIONS BE PAID TIME RESPONSIBLE
1. Secure and fill out 1. Provide form. None 5 minutes Public Assistance
form. and Information
Desk Officer
2. Submit complete 2. Receive, None 5 minutes Scholarship Unit
documents. validate and Head / Sub-Unit
process Head
required
documents.
3. Sign the logbook. 3.1 Conduct None 10 minutes Scholarship Unit
Undergo for an interview to Head / Sub-Unit
interview. scholar. Head
676
Scholarship Cancellation / Withdrawal via electronic mail
Scholars who would like to request a leave of absence in the scholarship for a one or more
semester must inform the office. Scholars must also declare the anticipated semester of their
return in the scholarship.
1.2 Endorse to
Scholarship and None 15 minutes
Financial Computer
Assistance Unit Operator
Head.
677
Request for Alumni Certification
Office or Division: Quezon City Youth Development Office (QCYDO)
Classification: Simple
Type of Transaction: G2C – Government to Clients
Who may avail: All Scholar-Graduates
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Photocopy of Valid ID card Concerned Institutions/Government Agencies
678
Request for Alumni Certification via electronic mail
Office or Division: Quezon City Youth Development Office (QCYDO)
Classification: Simple
Type of Transaction: G2C – Government to Clients
Who may avail: All Scholar-Graduates
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Copy of Valid ID card Concerned Institutions/Government Agencies
3. Resume Client
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1. Submit accomplished 1.1 Accept and None 2 days Computer Operator
form and photocopy of download the
valid ID card via accomplished forms
electronic mail. sent via email and
send an
acknowledgement
mail.
679
Review of Sangguniang Kabataan Comprehensive Barangay Youth Development
Plan (CBYDP)
680
Review of Sangguniang Kabataan Comprehensive Barangay Youth Development
Plan (CBYDP) via electronic mail
681
Review of Sangguniang Kabataan Annual Barangay Youth Investment Program
(ABYIP)
682
Review of Sangguniang Kabataan Annual Barangay Youth Investment Program
(ABYIP) via electronic mail
683
Registration of Youth and Youth-Serving Organizations
All Youth and Youth-Serving Organizations may register to the QC Youth
Development Office and be assisted for the registration to the National Youth
Commission’s Youth Organization Registration Program.
2
2.3 Prepare None 10 minutes District Youth
Certification. Coordinator
3. Wait for the issuance 3. Inform the Youth None 1 day District Youth
schedule of the Organization on Coordinator
Certificate. the issuance
schedule of
Certificate.
4. Provide logbook None 5 minutes Administrative
4. Receive the Certification
and issue the Support Staff
of Registration. Sign the
Certification of
logbook
Registration
4 days, 40
TOTAL None
minutes
3
For Chapter of Multi-level Organizations
1. Certification of registration or recognition President Governing at the highest
organizational level
For Consortium Organizations
1.Certification of member organizations Secretariat / Board
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1. Submit requirements via 1.1 Accept and None 2 days Computer
email. download the file Operator
and send an
acknowledgeme
nt mail.
6 days, 40
TOTAL None
minutes
4
SOCIAL SERVICES DEVELOPMENT
DEPARTMENT
5
1. RESCUE OPERATION
Office or Division: Community Outreach Division
Classification: Complex
Type of Transaction: G2C – Government to Client
Who May Avail of the Service: - Walk-in;
- Referred Abused;
- Neglected;
- Abandoned Children
- Youth;
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Referral Letter ( 1 original, 1photocopy) - Barangay, NBI, Police
Fees to Person
Client Steps Agency Actions Processing Time
be paid Responsible
1. Request for 1. Coordinates with
assistance Police Officials who has
jurisdiction over the
case.
1.1 Prepares
documentary
requirements.
Social
1.2 Conducts rescue None 2 Hours
Worker
operation following
the health protocol
of physical
distancing, wearing
facemask and
disinfecting
procedure
2. Undergoes 2. Assess and conduct
intake intake
interview and interview/counselling / Social
None 3 Hours
counselling / stress debriefing Worker
stress following the health
debriefing protocol.
3. Submit self 3. Assists client for
for medical medical examination, if
examination, needed and secure
if needed medico-legal certificate.
3.1 Assist client in
Social
securing Brgy. and None 3 Hours
Worker
Police Blotter, if
needed
3.2 Prepares and
submits initial
findings.
6
4. Pursues legal 4. Assists client in the
case against step by step process of
perpetrator online filing of the case,
if needed, (from the Social
None 3 Hours
Police level to the Worker
Office of the City
Prosecutor up to Court
level)
5. Submits self 5. Refers and escorts
for client for transfer to
institutionaliza institution for temporary 4 Hours Social
tion, if shelter, if needed None
Worker
necessary (following health
protocol)
7
8. Awaits 8. Facilitates
referral to reunification of client to
institution / family if found capable
Reintegration to take custody
to family if (following health
found capable protocol)
to take 8.1 If no identified
custody (if families or relatives,
applicable) coordinates & prepares
the following
documents for
institutionalization: Social
None
1. Updated Social Worker
Case Study
Report 132 Days
2. Referral Letter
3. Discharge Form
8.2 Conducts
Aftercare/monitoring
thru phone calls, text
messages or video calls
and submit feedback
report
8
- Surrendered;
- Abandoned of Foundling Children
- Youth;
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CHILD:
Request letter (1original, 1photocopy) Prospective Adoptive Parents
Certificate of Live Birth / Foundling, if PSA
available (1original, 1photocopy)
Dental Age Verification, if foundling child Hospital
(1original, 1photocopy)
Psychological report (for 5 years old & Hospital
above) (1original, 1photocopy)
Health and Medical Profile (1original, Hospital
1photocopy)
Medical Certificates, if with diseases Hospital
(1original, 1photocopy)
Old and recent photos of the child (full Prospective Adoptive Parents
body) (1original, 1photocopy)
2x2 oldest photo (3 pieces) Prospective Adoptive Parents
Affidavit of circumstances of abandonment Lawyer
(1original, 1photocopy)
Tri-media certificate (1original, Media Networks
1photocopy)
Returned registered mail to the last known LBC, Philpost
address of parents/relatives (1original,
1photocopy)
PROSPECTIVE ADOPTIVE PARENTS
(PAP’s):
Certificate of attendance to pre-adoption DSWD NCR
seminars (1original, 1photocopy)
Birth Certificates (1original, 1photocopy) PSA
Marriage Contract or Annulment Paper / PSA
Legal Separation, if applicable (1original,
1photocopy)
Police or National Bureau of Investigation PNP, NBI
(NBI) Clearance (1original, 1photocopy)
Medical and Psychological Evaluation of Hospital
PAP’s (1original, 1photocopy)
Character References Community
9
Proof of income / Employment or Bank Work Place, Bank
Certificate (1original, 1photocopy)
Affidavit of Temporary Custody (1original, Lawyer
1photocopy)
10
Fees to be Processing Responsible
Client Steps Agency Actions
paid Time Person
1. Prospective 1. Interviews PAPs and
adoptive parents gather basic information
(PAP’s) request thru telephone call,
for assistance thru email and/ or personal
email, telephone appearance to the office
call and/or following the health
personal protocol of physical
appearance to the distancing, wearing
office. facemask and
disinfecting procedure
1.2 Conducts
Social Worker
1.1 Responses to assessment and provide None
clarificatory orientation on legal
2 Hours
questions adoption (following
health protocol)
11
last known address
(following health
protocol)
1.2 Facilitates tri-
media appeals
(following health
protocol)
NON-QUEZON
CITY
Social Worker
RESIDENTS:
12
O) or 1.1 Receives
DSWD, if parenting capability
birthparent assessment report
s are non- (PCAR) and deed of
Quezon voluntary commitment
City. (DVC).
3. Wait 3. Prepares Social None
Case Study Report,
Child Profile and
Petition.
3.1 Submits Social
Case Study Report &
other requirements to
Department of Social
Welfare and
Development.
3.2 Facilitates posting 44 Days Social Worker
of notice of petition, if
abandoned/ foundling
13
7. Answers 7.Conducts
questions anotherinterview to
PAPs & significant
others e.g. character
references thru
telephone calls, video
calls, email or
8. Wait homevisit (if 22 Days
necessary)
8.Prepares update
Social Case Study
9. Wait Report and other 22 Days
pertinent documents.
9. Submits reports to
Department of Social
10. Wait Welfare and 1 Hour
Development.
15
3.3 Refer clients to 3 Days
institutions for
temporary shelter with
the vehicle to be used
in transporting client
must have only half of
the vehicles
passengers capacity
16
must only have half of
the vehicle
passengers capacity.
TOTAL: 141 Days,
11 Hours
1. Parent or 1. Conducts
Guardian of the assessment
client request for 1.1Conducts intake
assistance interview following
health protocol
1.2 After completion 30 Minutes
of interview, advice
1.1 Submits
parent or guardian to
basic wait for further
requirements None Social Worker
instruction.
2. Wait 2. Conducts
validation with the
school authorities 1 Day
thru phone calls
2.1 Prepares Case
Summary Report
17
3. Wait 3. Collates all Case
Summary Report of
qualified
beneficiaries and 22 Days
prepares masterlist
together with the
project proposal for
approval
4. Wait 4. Upon approval of None
the project proposal,
submit all the
requirements for Social Worker
payroll preparation 1 Hour
and processing of
the educational
assistance
25 Days, 1
TOTAL: Hour, 30
Minutes
18
Referral Letter/ Indorsement (1original, Police Operatives,Barangay Officials, Other Local
1photocopy) Government Units
Police Report/Barangay Blotter (1original, Police, Barangay
1photocopy)
Medico-legal (Medical Certificate) Hospital, PNP
(1original, 1photocopy)
2.4Coordinates and
refers Children-in-
Conflict with the Law
(CICL) to Barangay
Council for the
Protection of
Children (BCPC) for
intervention program
and facilitates turn-
over of CICL to
his/her family
19
*coordination thru
phone calls and text
messages
20
3.Children-in-Conflict with 3.Prepares feedback None
the Law (CICL) ages 15y/o report
& below FOR
INTERVENTION 3.1Submits feedback
PROGRAM report to Fiscal Office
1 Hour
4.Wait 4.Facilitates
intervention program
following health
protocol
21
For QC residents, None
1. Attends center’s activities, 1.Locates parents
if admitted to Reception and and makes
Action Center or Molave assessment.
Youth Home. thru phone call and
text messages to
Parents of Children-in- BCPC
Conflict with the Law (CICL)
2. Submits documentary 1.1Conducts case
requirements conference with
parents and Children-
in-Conflict with the
Law (CICL)
2.1If parents are found -thru phone call
capable, Children-in-Conflict and text messages
with the Law (CICL) with
parents sign agreement on 2.Coordinates with
the intervention activities and barangay, BCPC,
signs intervention contract. NGOs or faith-based
organizations relative
to formulation of
2.2 If applicable, awaits intervention program
110 Days
further disposition for CICL
Social Worker
-thru phone and
text messages
*Facilitates signing
of intervention
contract, in
coordination with
concern BCPC
3.Identifies institution
for CICL whose
parents are found not
capable of custody or
unlocated thru phone
calls or text
messages
22
4.Coordinates and
refers minor to
their respective
None 44 Days
LGU’s for
intervention
program.
23
For NON-QC residents: 5.Coordinates
with the LSWDO
1. Attends Center activities thru formal letter
requesting
1.1If Children-in-Conflict with Parenting
the Law (CICL)’s family is Capability
living in the province (Outside Assessment
NCR) Report prior
reintegration to
1.2Awaits for parental family.
capability assessment for
parents & attends to Center’s 6.Facilitates
activities. reintegration of
CICL to family
*coordinate thru
phone call and
text messages
Children-in-Conflict with None
the Law (CICL) ages 15y/o
& above CICL is
INQUESTED
1.Attends Center activities 1.Coordinates
with the Office of Social Worker
For parents the City
1. Submits CICL’s Prosecutor to
BC/Baptismal secure Final
Resolution
1.1 Submits CICL’s cert. of 1.1Require the
enrolment/ALS cert (if parents to submit
available) necessary 66 Days
documents to help
1.2If case is filed in Court, facilitate case
Children-in-Conflict with the disposition
Law (CICL) stays at Molave *disinfect the
Youth Home awaiting court documents
disposition & attends to
Center’s activities 1.2Facilitates
case disposition
Children-in-Conflict with 1.Conducts family None
the Law (CICL) ages 15y/o assessment
& above 1.1Coordinate
For Diversion Program BCPC thru phone
22 Days
1. Children-in-Conflict with calls and text
the Law (CICL) and parents messages
enter into agreement with 1.2Coordinates with
Barangay Council
24
Social Worker on the for the Protection of
diversion contract. Children (BCPC)
1.1. Children-in-Conflict with and Non-
the Law (CICL) and parents Government
sign agreement form and Organization/ Faith
diversion contract at Social based org (if
Services Development available) for the
Department main office/ activities under the
concern barangay (thru Diversion program
Barangay Council for the 1.3Facilitates in
Protection of Children) signing of diversion
contract
25
2. Children-in-Conflict with 2.Social Worker None 132 Days Social Worker
the Law (CICL) and parents monitors the
attend and comply with the progress of the
agreed Diversion program program
2.1Coordinate
BCPC thru phone
calls and text
messages
3. Children-in-Conflict with 3.Upon None
the Law (CICL) and parents assessment, if the
attend final case conference goal of the
to determine if program is Diversion is
successful or not attained, Social
Worker
recommends: Social Worker
Termination
(completed)
Extension
(incomplete) or
Filling of formal
case (non-
compliance)
TOTAL: 374 Days, 1
Hour,
15Minutes
26
1.Request for 1.Reviews the None
Social Welfare
assistance and submitted
Aide/
submits documents
10 minutes Community
requirements (following
Outreach
(following heatlh health
Division staff
protocol) protocol)
27
2.Undergoes 2.Conducts None
interview assessment & 1Hour, 30
intake Minutes
interview
following
health protocol
2.1Advises
client as to the
schedule for Social Welfare
further Aide
engagement.
3.Wait 3.Conducts
further Youth
interview thru Development
phone calls or Assistant
video call
7 Days
3.1Prepares
and submits Youth
report (Case Development
Summary Officer
Report
4.Receives the 4.Prepares
Certificate of and release
Indigency (following Certificate of
health protocol) Indigency 10 minutes
(following
health
protocol)
TOTAL: 7 Days, 2
Hours
28
For walk-in clients: None
1. Requests for
assistance and 1.Receives
submits and assess
requirements submitted
(following health documentary
protocol) requirements Community
(following 10 minutes Outreach
health Division Staff
protocol)
29
2. Undergoes 2.Conducts
interview following interviews
health protocol following 15 minutes
health
protocol
None
3. Fills-up application 3.Guides
form client how to
properly fill
up form
3.1Reviews
filled-up form.
3.2Prepares
4. Submits referral referral letter. 10 minutes
letter and 4.Advises
application form to client to
Philhealth. submit
referral letter 1 day
and
application
form to
Philhealth
Office.
5. Wait 5.Receives
Philhealth ID
or Certificate
of
66 Days
6. Gets Philhealth ID. Membership.
6. Informs
client to get
Philhealth ID.
For clients referred None
by:
1.Barangay’s., Non-
Government Community
Organizations, 1.Receives Outreach
30 minutes
Associations and and assess Division
Organizations submit filled-up forms Staff
referral and Philhealth
Member Registration
Form (PMRF)
30
7.Wait 7.Prepares None
masterlist&
submit forms
to PhilHealth
7.1Informs the
Barangays,
Non-
Government
Organizations,
Associations,
and
66 Days
organizations
on the
availability of
Philhealth
IDs/Member
Data Record
7.2Receives
IDs/ Member
Data Record
from
Philhealth
8.Distributes None
Philhealth ID/
Member Data
8.Receives the ID/
Record to 30 minutes
Member Data Record
beneficiaries
thru
Barangays
TOTAL: 133 Days,
1Hour,
35Minutes
31
Fees to Processing Person
Client Steps Agency Actions
be paid Time Responsible
1.Parents/ Guardians 1.Review 2019 None
participate and answer family survey to Day Care
5 Days
question thru telephone identify 3-4 y/o Worker
call/ text messaging children
32
None
1.1Interviews
family of
identified
beneficiaries
thru telephone
call/ text
messaging or
home visit, if
necessary
2.Consolidates None
list of 80
identified day
2.Awaits notification for
care children
qualification
including
10 Days
profiling of their
families
3.Conduct None
orientation to
parents of
3.Parents/ Guardians
qualified
attend ECCD orientation beneficiaries. Day Care
re: Home-based (following Worker
schooling health
protocol)
4.Identify None
potential Nutritionist-
parent leader dietician
4.Parent leader
to assist in
orientation
monitoring of Day Care
home-based Worker
activities
5.Assess None
children using
ECCD 220 Days
checklist thru
parents
interview/home
5.Awaits notification for Day Care
visitation in
assessment Worker
coordination
with parent
leader
(following
health
protocol)
33
6.Distribute None
hygiene kit/
6.Awaits notification thru learning Day Care
parent leaders materials and Worker
family food
pack
34
7.Monitor/asse None
ss expected
outcome of
7.Day Care parents to
activities
conduct stimulating
conducted by
activities at home-based
parents at Day Care
on suggested activities
home thru Worker
for 3-4 y/o children
telephone call/
based on ECCD
messaging
Learning Package
parent leader
feedback
report
8.Distribute None
certificate of
completion/
recognition to
8.Receive certificate of 4 y/o children Day Care
5 Days
competition/recognition ready for Worker
kinder
(following
health
protocol)
TOTAL: 245 Days
35
Attends counselling Conducts
None 1 hour
counselling
Facilitates the
Participates in the Open Forum and
Open Forum None 40 minutes
synthesizes the
learning activity
Receives the Pre-
Marriage Distributes the
Counselling None 10 minutes
Certificate
Certificate
TOTAL: 2 hours
Fees to be Person
Client Steps Agency Actions Processing Time
paid Responsible
1.Present self
1. Checks all
(must wear Security
documentary None 10 minutes
facemask upon Personnel
requirements.
admission)
2.Submit self for 2.1 Assess presented
Houseparent
body check and documentary
(Officer of the
physical requirements, including
Day)
examination COVID-19 test result..
None 30 minutes
observing the Conducts body check
Security
minimum health and physical
Personnel
standard during examination and body
temperature check and
36
this COVID-19 filled up admission form
crisis taking into consideration
the minimum health
standard during this
COVID-19 crisis
2.2 If there is a need,
advise referring party to
indicate in the medical
certificate the findings
during physical
examination not
None
included in the medical
certificate.if necessary,
advise referring party to
bring back client to the
doctor for appropriate
medical update.
3.Receives 3. Escort client to
personal assigned Quarantine
hygiene Area for new admission
supplies (14 days’ quarantine). Houseparent
Issue personal hygiene (Officer of the
None
supplies taking into Day)
consideration the 10 minutes
minimum health
standard during this
COVID-19 crisis
37
4. Undergoes 4. Conducts interview
interview and orientation on
Houseparent
observing the house rules/regulations
1 hour (Officer of the
minimum health taking into consideration None
Day )
standard during the minimum health
this COVID-19 standard during this
crisis COVID-19 crisis
5. Submits self- 5. Conducts medical
observing the examination taking into Medical
minimum health consideration the 20 minutes Doctor
None
standard during minimum health Nurse
this COVID-19 standard during this
crisis COVID-19 crisis
6.Attend 6.1 Supervised and
Center’s monitors proper food
Activities preparation and
observing the distribution. Provides 8 hours
Cook
minimum health other personal needs
standard during
this COVID-19 6.2 Trains, monitors &
crisis supervises client’s 8 hours
Houseparent
household chores
assignment taking into None
consideration the
minimum health
standard during this
COVID-19 crisis
1 hour
Cook
6.3 Prepares and
Houseparent
submits monthly
Security
behavioral monitoring
Personnel
reports.
7.Submit self for 7. 1 Conducts further 8 hours
medical medical evaluation,
examination daily monitoring for
observing the symptoms of COVID-19
minimum health
standard during 7. 2Make referral to 2 hours
Nurse
this COVID-19 health institutions
Medical
crisis None
Doctor
7. 3Conduct lectures on 1 hour
health and wellness,
etc. (2 dorms per week)
taking into consideration
the minimum health
standard during this
38
COVID-19 crisis or thru
alternative mode
39
8. Undergoes 8.1 Conducts 4 hours
psychological counselling such
assessment thru online/alternative
alternative mode), and interview
/online mode and administer testing.
None Psychologist
8.2
Prepares and submits
psychological
assessment report. 4 hours
40
& capacities taking into consideration
observing the the minimum health 1 hour
minimum health standard during this
standard during COVID-19 crisis
this COVID-19 11.2 Prepares and
crisis submit monthly
livelihood training
monitoring report
41
12. Participate 12. Plans and
in different implement different
recreational socialization activities
activities of the taking into
center observing consideration the None 8 hours Houseparent
the minimum minimum health
health standard standard during this
during this COVID-19 crisis
COVID-19 crisis
13. Attends 13. Monitors and
value formation supervises activities
training and taking into
spiritual consideration the
enrichment minimum health
None 6 hours Houseparent
observing the standard during this
minimum health COVID-19 crisis.
standard during
this COVID-19
crisis
14. Attends 14. Provides security
Center’s to clients, ,onitors and
activities supervises clients
observing the behavior Security
None 24 hours
minimum health Personnel
standard during
this COVID-19
crisis
42
this COVID-19 2 hours
crisis.
43
15.3 Assist clients
during scheduled Video
Conferencing Court
Hearings in lieu of the
physical hearings.
15.4Prepares and
submit Quarterly
progress report.
15.5Conducts Parent
Effectiveness
Conference through
messenger/viber/videoc
onferencing
44
COVID-19 PCRT Test Result Chest X-Ray Government Hospital or any DOH accredited
laboratory
Fees to be Person
Client Steps Agency Actions Processing Time
paid Responsible
1. Checks all
documentary
1. Present requirements.
self and Baggage Check
Surrender List surrendered
personal personal
belongings and belongings and
valuables for valuables, Security
None 30 minutes
safe keeping subject for Personnel
observing the disinfection
minimum health taking into
standard during consideration the
this COVID-19 minimum health
crisis standard during
this COVID-19
crisis
2. Upon
entry to
the 2. Assist client and
facility, referring party ,
Disinfect shoes Conduct body
on shoe bath temperature
(take off shoes check taking into Security
None 30 minutes
or slippers) consideration the Personnel
Wash hands minimum health
Body standard during
Temperature this COVID-19
check crisis
Disinfect with
alcohol
3. Submit 3. Assess
self for presented
body documentary
check requirements,
and including
Houseparent
physical COVID-19 test 30 minutes
None (Officer of
examinati result. Conducts
the Day)
on body check and
observing physical
the examination.
minimum * If there is a need,
health advise referring party to
45
standard indicate in the medical
during certificate the findings
this during physical
COVID- examination not
19 crisis included in the medical
certificate. * If
necessary, advise
referring party to bring
back client to the doctor
for appropriate medical
update
4. Receives 5. client to
personal assigned
hygiene Quarantine Area Houseparent
supplies for new None 10 minutes (Officer of
admission. the Day)
Issue personal hygiene
supplies
6. Undergoe 1 hour Houseparent
s (Officer of
interview 6. Conducts the Day)
observing interview
the Conducts orientation on
minimum house rules /regulations
None
health taking into consideration
standard the minimum health
during standard during this
this COVID-19 crisis
COVID-
19 crisis
7. Attend 7.1 Supervised and
Center’s monitors proper food
Activities preparation and
8 hours
observing distribution. Provides
Cook
the other personal items
minimum 7.2 , monitors &
health supervises client’s None
8 hours
standard household chore
Houseparent
during assignment.
this 7.3 Prepares and
1 hour
COVID- submits monthly
19 crisis behavioral monitoring
reports.
46
8. Submits 8. 1 Conducts further 8 hours
self- medical evaluation,
observing daily monitoring for
the symptoms of COVID-19
minimum
health 8.2 ake referral to health 2 hours
standard institutions
during
this 8. 3Conduct lectures on 1 hour
COVID- health and wellness,
19 crisis etc. (2 dorms per week)
None Nurse
taking into consideration
the minimum health
standard during this
COVID-19 crisis or thru
alternative mode 1 hour
8. 4 Prepares and
submits Monthly
Medical Appraisal
report.
47
COVID-
19 crisis
48
prayer
and
attend Mass
thru live
observing the
minimum health
standard during
this COVID-19
crisis
14. Attends 14. Conducts further 4 hours
sessions/ interview,
activities counselling,
in the groupwork, static
Center meeting and
observing case conference
the through online or
minimum alternative
health modes of
standard communication
during i.e.Video
this Conferencing
COVID- taking into
19 crisis consideration the
minimum health
standard during 2 hours
this COVID-19
crisis
None
15. Participat
es in data 15.2 Prepares
Social
gathering social case study
Worker
, sessions report and
and Quarterly
interventi Progress Report.
on thru
online/alt
ernative
modes of
communi
cation
again
observing
the
minimum
health
standard
during 1 hour
this
49
COVID-
19 crisis
16. Prepares
documentary
16. Awaits requirements for
release the release of
from the client.
center.
65 hours, 40
TOTAL minutes
1. PROTECTIVE SERVICE
Office or Division: Special Project Division
Classification: Complex
Type of Transaction: G2C – Government to Client
Who May Avail of the Service: Walk-in or Referred, Abused, Neglected or
Abandoned Women, Elderly,
Persons with Disability
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Referral Letter ( 1 original, 1photocopy) Barangay, NBI, Police
Client Steps Agency Actions Fees to Processing Person
be paid Time Responsible
After being informed
of the need to
conduct rescue Social
Wait None 1hour
operation, Social Worker
Worker shall
immediately
50
coordinate with Police
Officials and/or
Barangay Officials
who has jurisdiction
over the case, to
validate/verify such
allegation of abuse
and plans the rescue
operation.
Conducts rescue with
Give accurate Social
Barangay and None 2 hours
information Worker
Police Operatives
Assess & conduct
intake interview /
counselling /
Intake Interview & stress debriefing
counselling / with complete Social
None 30 minutes
stress debriefing PPE (Mask & Worker
Alcohol) w/ Social
distancing (at
least 1 meter
apart)
Assists client for
medical examination,
if needed
Assists client in
Submit self for
securing Brgy. and
medical Social
Police blotter, medico None 2 hours
examination / rapid Worker
legal
test, if needed
Prepares initial
Report on Findings
(ROF) / Case
Summary
Assists client in the
step by step process
(Online filing of case
Pursues legal case Social
from the Police level None 8 hours
against perpetrator Worker
to the Office of the
City Prosecutor up to
Court level)
51
Secures necessary
Social
documentary None 3 days
Worker
requirements
PROTECTIVE
CUSTODY
Social
None 2 hours
Refers client to Worker
Institution for
temporary shelter
Conducts home visit
Attends Center's
and assess family
planned activities
capability assessment
(FCA) if necessary
Social
None 7 days
Worker
Prepares Social Case
Study Report;
Supervisory Progress
Report; Referral letter
TOTAL: 12 days, 30
minutes
2. REFERRAL
52
2. List of the Beneficiaries
3. Authorization from the President of the
Organization to solicit with the
solicitor’s picture and signature
53
Submits online Respond to the Receiving
None 30 minutes
letter request proponent thru online Clerk
Coordinate with the
proponent and
Social
Provide information discuss possible None 1 hour
Worker
webinar based on
the request
Conducts the
Attends Training Social
training thru None 2 hours
Worker
webinar
TOTAL: 3 Hours,
30minutes
54
Receives and signs Extend Broadband to Social
the extended beneficiaries for None 7 days Worker
assistance internet connection
TOTAL: 39 days
55
Client Steps Agency Actions Fees to Processing Person
be paid Time Responsible
Submits online Respond to the Receiving
None 30 minutes
letter request proponent thru online Clerk
Coordinate with the
proponent and
Social
Provide information discuss possible None 1 hour
Worker
webinar based on
the request
Conducts the Social
Attends Training training thru None 2 hours Worker
webinar
TOTAL: 3 hours, 30
minutes
56
Client Steps Agency Actions Fees to Processing Person
be paid Time Responsible
*New Applicant Provides instruction
on how to properly fill-
Fills-up Application up the form thru online Social Welfare
Form (download Officer
@dropbox.com) Assess submitted or
documentary None 30 minutes Special
Requests and requirements Project
submits Division
requirements thru Provides information Staff
online on Solo Parent Act RA
8972
57
Social Welfare
Officer
Receive status Provide feedback
or
report and report and
None 1 day Special
schedule of schedule of
Project
interview interview
Division
Staff
Conducts interview
Social Welfare
with complete PPE
Officer
with Social distancing
(at least 1 meter or
Undergoes
apart) None 1 day Special
interview
Project
Conducts home visit if Division
necessary with Staff
complete PPE
Social Welfare
Officer
or
Accepts ID with Accepts ID with
None 30 days Special
complete PPE complete PPE Project
Division
Staff
58
Social Welfare
Officer
Receive status Provide feedback or
report and schedule report and schedule None 1 day Special
of interview of interview Project
Division
Staff
Interviews applicants
with complete PPE
with Social distancing
(at least 1 meter Social Welfare
apart) Officer
or
Undergoes Conducts Special
None 1 day
interview assessment Project
Division
Staff
Conducts
coordination with
Barangay thru online,
if needed
Social Welfare
Officer
Prepares and or
Accepts ID with
facilitates issuance of None 5 minutes Special
complete PPE
Solo Parent ID Project
Division
Staff
TOTAL: 32 days, 35
minutes
59
1. Manpower Barangay Based Skills Training
Office or Division: VOCATIONAL DEVELOPMENT DIVISION
Classification: Complex
Type of Transaction: G2C – Government to Client
Who May Avail of the Service: Identified individuals referred by other Division as part of
Intervention Plan
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter Request (1 original, 1photocopy) Barangay or other requesting Party
Fees to be Person
Client Steps Agency Actions Processing Time
paid Responsible
1. Request for 1. Assess training need
assistance and advise
and/or proponent as to
Manpower
submits schedule of further
None 30 minutes Development
letter request engagement through Officer
through email or phone call
email or
phone call
2. Wait 2. Conducts further
assessment and Manpower
prepares schedule None 30 minutes Development
for next engagement Officer
60
4. Wait 4. Prepares feedback
report and
recommendation
approval of
requested training
61
6. Attends 6. Conducts modular
Training skills training by
means of google
class or Barangay Manpower
Based Skills Training None 120 hours Development
(Selected Courses) Assistant
(Maximum of 8
Participants per course)
62
3. Provide 3. Coordinate with the
information proponent and
through video discuss the training Manpower
call design, identification Development
of venue, logistic and None 1 hour Officer
other needs.
3.1 Advise proponent
as to schedule
63
4. Wait 4. Prepares feedback
report and
recommendation
approval of
requested training
64
2. Wait 2. Conducts further
assessment and Manpower
prepares schedule None 30 minutes Development
for next engagement Officer
65
4. Wait
4.2 Inform proponent
for the schedule of Manpower
None 2 hours Development
training through
Assistant
email or video call
66
✓ Letter programs for the
"new normal")
67
3. Subject self 3. Conducts orientation/
for assessment
assessment
3.1 Conducts business
3.1 Attends counselling/
business preparation of project
counselling proposal thru use of
Labor and
laptop and projector (a
None 4 hours Employment
3.2 Prepares min of 2 to a max of 5 Officer
and submits per session per staff)
project
proposal 3.2 Inform client to
submit additional
documentary
requirements
68
8. Provide 8. Monitor status of the
information clients/business thru
text or video call Labor and
None 132 working days Employment
8.1 Prepares and Officer
submit monitoring
report
149 Days, 6
TOTAL:
Hours
69
4. REFERRAL
Office or Division: VOCATIONAL DEVELOPMENT DIVISION
Classification: Simple
Type of Transaction: G2C – Government to Client
Who May Avail of the Service: Interested graduates of the Manpower Barangay Based
Skills Training Programs
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
None None
Fees to be Person
Client Steps Agency Actions Processing Time
paid Responsible
1. Submits 1. Review resume
resume through 1.1 Coordinate with
email Industries/
companies for
possible job through
Labor and
phone calls.
None 2 weeks Employment
Officer
1.2 Inform graduates for
the scheduled date
of referral through
phone calls.
70
1. TRANSPORTATION ASSISTANCE ( BALIK-PROBINSYA)
Office or Division: Welfare and Relief Division
Classification: Complex
Type of Transaction: G2C – Government to Client
Who May Avail of the Service: Individuals/families in Crisis Situation
CHECKLIST OF REQUIREMENTS: WHERE TO SECURE:
• Barangay Certificate Of Residency/
- Barangay Hall
Indigency
- Police Station
• Travel Clearance
- Health Center
• Health Certificate
Fees to Person
Client Steps Agency Actions Processing Time
be paid Responsible
71
3. Proceeds to the 3. Ask for additional
concerned staff information for
validation
3.1 Submits
necessary 3.1 Explains
documents subsequent
procedures in
availing assistance None 30 minutes Social Worker
(i.e Home visit,
purchase of tickets,
etc.)
72
4. Undergoes 4. Conducts Intake
intake interview interview
and provide
accurate 4.1 Conducts
information Counseling
None 1 hour Social Worker
4.2 Advice client to wait
for further
assessment/
schedule of further
engagement
5. Wait 5. Conducts Home
visit with complete
PPE (Face Mask &
Alcohol) with social
distancing (at least
1 meter apart)
5.2. Prepares
documentary
requirements:
a. Report on
Findings
b. Referral Letter None 14 Days Social Worker
73
6. Signs 6. Escort client to bus
Acknowledgem terminal/ port
ent Receipt
6.1. Extends ticket/s
6.1. Receives and Referral Letter None 4 Hours
ticket/s and
Referral Letter 6.2. Ensures that client
to receiving is really on board
LGU
7. Prepares necessary
documents for
None 4 Hours
liquidation purposes
15 Days, 1 Hour,
TOTAL:
and 45 minutes
74
2. EMERGENCY DISASTER RELIEF PROGRAM (FOOD ASSISTANCE/
TEMPORARY SHELTER FOR WALK-IN CLIENTS AND VICTIMS OF
CALAMITY)
Office or Division: Welfare and Relief Division
Classification: Complex
75
4. Undergoes 4. Conducts Intake
Intake interview with
Interview complete PPE
and provide (Face Mask &
accurate Alcohol) with
Social Worker
information social distancing 30 minutes for
(at least 1 meter walk-in clients
apart)
4.1. Victims of 4.1. Conducts further
Welfare Aide
calamity assessment
attend 4.2. Prepares 14 days
scheduled documents for (2 weeks) for
activities approval of victims of
Day Care
while at the extension of Dry calamity
Workers
Evacuation Ration
Center 4.3. Conducts Relief
Operation
activities for
victims of calamity
76
5. Prepares
documents for 1 hour for dry
approval of ration of walk-in
extension of Dry clients
Ration
6.2. Receives
Financial
Assistance
upon
approval
77
7. Prepares and
submits Post-
1 day
Evaluation Report
22 Days, 2
TOTAL: Hours, and 45
minutes
78
3. FOOD FOR WORK
Office or Division: Welfare and Relief Division
Classification: Complex
Type of Transaction: G2C - Government to Client
Identified individuals who are willing to render service for
Who May Avail of the Service: duly approved and supervised restorative and
rehabilitative project in the community within Quezon City
CHECKLIST OF REQUIREMENTS: WHERE TO SECURE:
• None - None
Fees to be Person
Client Steps Agency Actions Processing Time
paid Responsible
1. Precautionary
1. Accomplish the Officer on
measures to 5 minutes
visitor's checklist duty
all visitors/
(Health Checklist)
clients
2. Assess capacity of
volunteer
2. Present self
for inclusion 1 day
2.1. Prepares and
in the project
submits Project
Proposal
➢ Conducts intake
interview with
complete PPE None
3. Undergoes (Face Mask &
Intake Alcohol) with social Social Worker
Interview and distancing (at least
provide 1 meter apart)
accurate 1 hour
information o Conducts
orientation
3.1. Attends
orientation o Advice client on
the schedule of
project
implementation
79
➢ Participates
in the
implementat 1. Implements and
ion of the monitors daily
identified activities of
project identified project
5 days
o Signs the 1.1. Prepares Payroll
payroll
1.2. Extends Material
o Receives Assistance
Material
Assistance
2. Prepares and
submits completion 1 day
report
7 Days, 1 Hour,
TOTAL:
and 5 minutes
4. REFERRAL
Office or Division: Welfare and Relief Division
Classification: Simple and Complex
Type of Transaction: G2C - Government to Client
Who May Avail of the Service: Individuals in crisis situation/referral from the Barangay
Council for special cases
CHECKLIST OF REQUIREMENTS: WHERE TO SECURE:
• Checklist from the hospital / welfare - Hospital or any welfare agency
agency
• Original copy of Brgy. Certificate of - Barangay Hall
Residency
- Local Civil Registry Office
• Identification Card
• Original copy of Medical Certificate /
Clinical Abstract for Medical
Assistance
• Certified True Copy of Death
Certificate for Burial Assistance
• Barangay Blotter (if applicable)
80
Fees to be Person
Client Steps Agency Actions Processing Time
paid Responsible
1. Precautionary 1. Accomplish the
measures to all visitor's checklist Officer on
visitors/ clients (Health Checklist) 5 minutes
duty
81
➢ Undergoes 4. Conducts Intake
intake interview Interview
and provide
accurate 4.1. Identifies other
information needs of the
client
1 hour for
4.2. Coordinates with
immediate
concerned
referrals
agencies when
applicable
None Social Worker
4.3. Prepares
Referral Letter
10 working days
4.4. For special
for special cases
cases endorsed
by the barangay,
facilitate
admission to
welfare
institutions/
hospitals
82
5. Receives 5. Extends Referral
Referral Letter
Letter
5.1. Presence of
5.1. For special SWAB TEST /
cases, submit RAPID TEST to
self for every client in
immediate compliance with
medical Health protocols
attention and guidelines
and/or to contain the
institutionaliza spread of the
tion Coronavirus Medical
whichever is disease …...
Officer
applicable (COVID-19) as
among the
requirements
also of the
receiving LGU.
6. Prepares and
submits
necessary
documents for
documentation
purposes
10 Days, and
TOTAL:
45 minutes
83
5. VOLUNTEER & AUXILIARY PROGRAM
Office or Division: Welfare and Relief Division
Classification: Complex
Type of Transaction: G2C - Government to Client
Identified individuals (18 years and above) from the
Who May Avail of the Service: conducted Family Survey who are willing to render
voluntary service in the community
CHECKLIST OF REQUIREMENTS: WHERE TO SECURE:
- Social Services Development Department
• Filled-up Personal Data Sheet under Welfare and Relief Division –District
(PDS) with picture
Social Worker
Fees to be Person
Client Steps Agency Actions Processing Time
paid Responsible
➢ Process the
names of
identified
volunteers
o Coordinates with
Day Care
Workers for 7 working days
evaluation
o Inform client on
the schedule of
home visit
84
3. Attends ➢ Inform client on
orientation the schedule of
orientation
o Conducts
orientation
o Prepares and
submits masterlist
of would be
7 working days
participants
o Prepares Project
Proposal, Training
Design and
resources needed
for the training
85
6. Performs 6. Conducts
volunteer monitoring
work in the
community 6.1. Conducts regular
meetings
(monthly,
quarterly, annual)
6.2. Recommends
additional
trainings for
volunteers
TOTAL: 44 days
6. FINANCIAL ASSISTANCE
Office or Division: Welfare and Relief Division
Classification: Simple
Type of Transaction: G2C - Government to Client
Who May Avail of the Service:
Individuals in crisis situation
CHECKLIST OF REQUIREMENTS: WHERE TO SECURE:
➢ Medical Assistance
• Original / Certified True Copy of
updated Medical Abstract /
MedicalCertificate (duly signed by
- Hospital / Health Center
the Attending Physician, reflecting
full name and license number)
- Barangay Hall
• Original copy of updated
Prescription Slip (duly signed by the
Attending Physician, reflecting full
name and license number)
86
➢ Burial Assistance - Local Civil Registry Office
▪ Certified True Copy of duly
registered Death Certificate - Funeral Service
▪ Original copy of duly notarized
Funeral Contract
➢ Original copy of Barangay Certificate of Barangay Hall
Indigency
Fees to be Person
Client Steps Agency Actions Processing Time
paid Responsible
1. Precautionar 1. Accomplish the
y measures visitor's checklist Officer on
None 5 minutes
to all visitors/ (Health Checklist) duty
clients
2. Presents self 2. Accommodates
to client’s query with
Information complete PPE
Desk (Face Mask &
Alcohol) with social
distancing (at least
1 meter apart)
Social
10 minutes
Welfare Aide
2.1 Conducts initial
assessment of
documentary
requirements
87
4. Undergoes
intake 4. Conducts Intake
interview and Interview with
provide complete PPE
accurate (Face Mask &
information Alcohol) with
social distancing
(at least 1 meter
apart)
4.1 Identifies other
needs of the client
1 hour
4.2 Prepares Report
on Findings
4.3 If applicable,
prepare Referral
Letter to other
welfare agencies
4.4 Purchase
medicines/
Prepare
Guarantee Letter
5. Receives 5. Extends of 20
medicines/ medicines/ minutes
Guarantee Guarantee Letter
Letter
TOTAL: 2 Hours and 5
minutes
88
TASK FORCE CONTROL AND PREVENTION
AND REMOVAL OF ALL ILLEGAL STRUCTURES AND
SQUATTING
Central Office
Internal Services
1. FRONTLINE SERVICES
Scheduled of Availability of Service:
Monday to Friday
8:00 am – 5:00 pm
89
6. Submit 1 day Mediator
corresponding
report
7. Prepared a 3 to 5 days Office Head
request for the
issuance of an
Order address to
the Office of the City
Attorney.
90
8. Processing of the 12 Months Office of the Secretary
request to the Mayor
9. Upon receiving 10 days District Coordinator
the Memorandum
Order issued a 30
days’ Notice/Notices
91
Public Affairs and Information Services
Department
Classification: Simple
Who may avail: Concerned Citizens, City government officials and employees, National
government agencies, Media, NGOs, POs and Socio-Civic organizations,
Business sector, Religious and cultural organizations, National policymakers
and legislators, Overseas Filipinos, Academe and research institutions
92
Prepares and None 20 minutes Technical Staff
generate request
document
TOTAL: None 30 minutes
Classification: Simple
Who may avail: Concerned Citizens, City government officials and employees, National
government agencies, Media, NGOs, POs and Socio-Civic organizations,
Business sector, Religious and cultural organizations, National policymakers
and legislators, Overseas Filipinos, Academe and research institutions
93
Public/client to provide further details regarding the attending circumstances
pertinent to his/her concern such as, but not limited to, the city government’s
projects and services.
Classification: Simple
Who may avail: Concerned Citizens, City government officials and employees, National
government agencies, Media, NGOs, POs and Socio-Civic organizations,
Business sector, Religious and cultural organizations, National policymakers
and legislators, Overseas Filipinos, Academe and research institutions
4. Complaints
94
Feedback and complaints are welcome as it will help us improve the city’s
services. Citizens, institutions, and other clients may contact the department
and provide us with complete details and recommended outcome or action.
Classification: Simple
Who may avail: Concerned Citizens, City government officials and employees, National
government agencies, Media, NGOs, POs and Socio-Civic organizations,
Business sector, Religious and cultural organizations, National policymakers
and legislators, Overseas Filipinos, Academe and research institutions
95
OFFICE FOR SENIOR CITIZENS AFFAIRS
97
Who may avail: OSCA-Quezon City registered Senior Citizens,
Filipino
It may apply to Senior Citizens with “dual
citizenship” provided that they will prove their
Filipino citizenship.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Old / Damaged Senior Citizens ID
Old Purchased Slip Booklets
Other Valid Documents
Affidavit of Loss (for lost card)
Latest four (4) 1x1 colored ID
pictures
For Representative of Applicant
- Authorization of Senior Citizen/ID
of Representative
CLIENT AGENCY FEES TO PROCESSING PERSON
STEPS ACTIONS BE PAID TIME RESPONSIBLE
1. Present 1.1. Issue Lost / None Replacement /
old/damag Replacement Lost Senior
ed Senior Form Citizens ID
Citizens ID, Evaluator
Booklets or
Affidavit of
Lost/other
documents.
2. Fill-up 2.1. Evaluate duly None Replacement /
Lost/Repla accomplished Lost Senior
cement form with Citizens ID
Form and attached Evaluator
submit with damaged
pictures. S.C. ID or
Affidavit of
Lost / other
documents &
issue Order of
Payment
3. Proceed to 3.1. Issued Official P100.00 City Treasurer’s
City Receipt Office
Treasury
Office for
the
Payment of
Replaceme
nt/Lost of
Senior
Citizens ID.
98
4. Proceed to 4.1. Process S.C. None Replacement /
Replaceme ID and Lost S.C. ID
nt/Lost Purchase Slip Processor
S.C. ID Booklets,
Processor recording and
& present filing.
the Official
Rec’t.
5. Received 5.1. Released / None Replacement /
the Senior issued S.C. ID Lost S.C. ID
Citizens ID with complete Processor
by signing set of
the Record Purchase
Book. Booklets.
TOTAL P100.00 1 day
99
TASK FORCE on SOLID WASTE
MANAGEMENT
100
requesting organizations/agencies. The service provides the collection and
disposal of disaster-relief operations such as but not limited to, debris from fire
incidents, emergency/crisis-response, demolition/clearing activities and
typhoons, and bulky waste as may be determined by TFSWM;
101
3. Processing and Issuance of Environmental Clearance
Environmental Clearance is issued by the Quezon City Government thru the
Task Force on Solid Waste Management (TFSWM) to establishments that are
compliant with the QC Environment Code and other national government
sanitation and environmental standards. An Environmental Clearance is valid
one (1) year from the date of its issuance and must be renewed annually.
102
Environmental application of EC
Clearance (EC) to and provide a list
TFSolidWaste@qu of documentary
ezoncity.gov.ph requirements
with subject and courier
“ENVIRONMENTA options
L CLEARANCE
APPLICATION”
3.Client shall 3.TFSWM will None within Chief, Permits
receive the results evaluate and 1-3 and Compliance
of the evaluation of assess the busines Division
their application submitted s days (E-response
via email documents Team and
including Permits and
possible fees. Evaluation
Upon Section)
satisfactory
completion of
requirements,
the TFSWM will
issue results of
evaluation and
send the online
Order of
Payment.
4.Client must settle 4.Once scanned (1) Inspection Fee: n/a Chief, Permits
payment at any copy of receipt is • All big-scale and Compliance
branch of received through Manufacturing Industries Division
Landbank of the email, TFSWM – P1,800.00 (E-response
Philippines (LBP) will verify • Funeral Parlor with Team and
or through online payment and crematorium/embalming Permits and
banking. notify the client services and other Evaluation
of delivery similar activities – Section)
A scanned copy of schedule P1,500.00
the Official Receipt • Sewage/ Hazardous
must be forwarded waste
to the same email collector/transporter and
for payment treater – P1,500.00
verification • Fuel Depot and Fuel
Storage Facilities –
P1,000.00
• Sanitary waste landfills &
Toxic waste Treatment
Disposal Sites –
P1,000.00
• Hotels/Motels/Apartelles/
Inns – P1,000.00
• Welding Shops/Auto
Repair and Painting
Shops/Printing
Shops/Machine Shops –
P1,000.00
103
• Furniture
Shops/Refrigerator
Repair Shops –
P1,000.00
• Garbage
Contractors/Garbage
Truck Terminals/Transfer
Stations – P800.00
• Private Hospitals and
Laboratories P800.00
• Shopping
Centers/Malls/Markets/T
alipapa – P800.00
• Housing Dev.
Projects(Residential
Subd., Parks, Memorial
Parks)/ Condominiums –
P800.00
• High-Rise Buildings –
P800.00
• Private Schools –
P800.00
• Fast food
Chains/Restaurants –
P800.00
• Amusement/Recreational
Places,
SportsCenters,KTV,Vide
oke,Golf Courses and
similar establishments –
P600.00
• Small Scale
Manufacturing Industry –
P500.00
• Transport
Terminals/Garage/Trucki
ng Services – P500.00
• Filling Stations and LPG
Filling Stations –
P500.00
• Substations/Cell Sites –
P500.00
• Foundry Shops/Molding
or Heating
process/Melting of
Metals – P500.00
• Animal Farms/Piggery
exceeding 25 heads –
P500.00
104
• Carwash/Laundry
Services/Funeral Parlors
– P500.00
• Junkshops – P500.00
• LPG Retailers (10 tanks
and above) – P300.00
• Medical Clinics/ with
Lying-in Clinics –
P300.00
• Other activities, projects
as maybe determined by
the DEPARTMENT, has
been the subject of
complaints/inspection –
P300.00
105
4. Payment of Environmental Violation Receipt (EVR) and
Ordinance Violation Receipt (OVR)
EVR and OVR that were issued by the Task Force on Solid Waste
Management (TFSWM) and any other authorized personnel must be
processed by the violator and pay the corresponding penalties based on City
Ordinance SP 2350 S-2014
106
email (2.3) No Proper Garbage
verification Storage
from TFSWM (2.4) No Proper marking on
Bins/Storage Area
(2.5) Setting out garbage not in
front of premises
(2.5) Collection of recyclables
(contractors)
(2.6) Collection of PCM
(contractors)
(2.7) Hiring illegitimate haulers
(2.8) Setting out unsegregated
waste
(2.9) Setting out during non-
collection
(2.10) Waste not properly
packed & tied
(2.11) Unauthorized collection
107
(5) Unregistered collection
equipment
(5.1) No proper markings
(5.2) Not in good running
condition
–No tools/spare tires
–Hanging sacks
(5.3) Dirty truck
(5.4) Improperly cover truck
–Spillage of garbage
–Foul odor on truck
(5.5) No functional device
(5.6) No cleaning/clearing tools
(5.7) Smoke Belching GT
(5.8) Unauthorized garbage
collector
(5.9) Unsanitary GT
(5.10) No proper uniform/ID
(5.11) Pamumulasi/ sorting
(5.12) Causing damage to
Garbage Container
(5.13) Reckless driving
–Under influence of
alcohol/drugs
(5.14) Solicitation
108
(6.1) No proper Label on
receptacles
1st Offense – 500.00
2nd Offense – 1,000.00
3rd Offense – 2,000.00
(7) Littering
1st Offense – 500.00 or 1 day CS
2nd Offense – 1,000.00/3 days
CS
3rd Offense– 2,000.00/5
days CS
109
1st Offense– 500.00/1 day CS
2nd Offense– 1,000.00/3 days
CS
3rd Offense – 2,000.00 or 5
days CS
(10) Urinating
(10.1) Spitting/ “Singa”
(10.2 ) Defecating
(11) No Environmental
Clearance
(11.2) No sufficient space
(11.3) No separate sorting or
storage area
(11.4) No septic tank
(11.5) No parking area
(11.6) No proper signboard
(11.7) Non display of EC
(11.8) No uniform/ID of
Junkshop personnel
(11.9) No proper markings on
collection equipment
(11.10) Not color-coded
collection equipment
(11.11) Unsanitary/Unclean
Junkshop
(11.12) No Permit to Trade
Recyclables
(11.13) Untimely trading
(trading time: 6am-6pm)
(11.14) Improper dis. of post-
consumer mat’l/Hiring
illegitimate haulers
(11.15)Using sidewalk as
weighing & sorting area
(11.16) Using sidewalk & roof
as storage area
(11.17)Using sidewalk
/roadside as parking area
(11.18) Untimely trading
prohibited time:6pm-6am
110
3rd Offense – 5,000.00 +
cancellation of BP or 30-
60 days imprisonment
or both for 3rd &
subsequent offense
111
3rd Offense – 5,000.00 +
Cancellation of BP
(14.1) Vendors
utilizing/offering/selling plastic
bag/ styro
(CONCESSIONAIRES)
1st Offense – 500.00
2nd Offense –1,000.00
3rd Offense –2,000.00 +
Cancellation of BP
(EMPLOYEES)
1st Offense – Warning from CP
2nd Offense –Warning from
EPWMD & Office Head
3rd Offense – 2,000.00 +
Reprimand from EPWMD &
Office head
(VISITORS)
1st Offense – Warning from
EPWMD
2nd Offense –P500.00
3rd Offense – P1,000.00
AIR POLLUTION
112
1. First Offense – One
thousand (P1,000) and
issuance of Notice of
Violation
2. Second Offense – Three
thousand (P3,000) and
issuance of Cease and
Desist Order (CDO) for
the pollution source.
3. Third Offense – Five
thousand (P5,000) and
recommendation for the
issuance of a Closure
Order to the BPLO.
WATER POLLUTION
113
(2.2) No Grease Trap / Grease
Interceptor
(2.3) No Oil and Water
Separator
(2.4) No Sealed Concrete
Holding Tank
(2.5) No Sealed Container
1stOffense – P1,000.00 +
issuance of NOV
2nd Offense – P3,000.00 +
issuance of CDO
3rd Offense – P5,000.00 +
recommendation for the
issuance of CO
issuance of CDO
3rd Offense – P5,000.00 +
recommendation for the
issuance of CO
(RESIDENCES)
P1,000.00 for every count of
violation
(3) Dumping/Discharging of
sludge and septage
(3.1) Desludging and
transporting septage w/o permit
(3.2) Hiring illegal desludger
(PERSON/ESTABLISHMENTS)
P5,000.00 + 3-6 months
imprisonment + confiscation of
equipment/paraphernalia used
NUISANCE
114
(1.6) Disturbance of peace
caused by pets/livestock
-Foul odor from
pets/livestock
(1.7) Allowing pets to defecate
in public places
(1.8) Storing and drying of
manure/annoying
materials/merchandise
(1.9) Growth weeds, grasses
and bushes
(1.10) Animal excreta
1stOffense – P1,000.00 +
issuance of NOV
2 Offense – P3,000.00 +
nd
issuance of CDO
3rd Offense – P5,000.00 +
recommendation for the
issuance of CO
115
(3) Indiscriminate usage of
music devices, horns, etc.
(motor vehicle)
-No permit for using PA system
(gatherings)
-Emitting loud, excessive,
disturbing sound (tricycles)
116
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1.Online 1.Acknowledgement None Within 1 day Chief, Public Affairs
filing/submission of receipt of request and Special Concerns
request letter thru letter Division
TFSWM official e-mail
address:
TFSolidWaste@quezon
city.gov.ph
2.Coordination with None within 1-3 Chief, Concerned
the requesting business days Division/Section
individual/s to
determine the
required data and/or
schedule of training
117
FEEDBACK AND COMPLAINTS MECHANISM
How to send feedback Fill up the Customer Service Survey Form
found at designated areas of concerned
city department/office/unit (DOU) and drop
it in the Suggestion Box.
118
Write a letter addressed to the City Mayor
which may be filed through walk-in or
through email (mayor@quezoncity.gov.ph).
119
OFFICE ADDRESS CONTACT INFORMATION
ADMINISTRATIVE 4THFLOOR, 8988-4242
DIVISION OFFICE OF HIGH RISE LOCAL 8400 / 8401
THE CITY MAYOR BLDG.
QUEZON RECORDS, FINANCE AND
CITY HALL PROPERTY, ADMINISTRATIVE
LOCAL 8402 / 8403
OCCUPATIONAL PERMIT
LOCAL 8172
BUSINESS
PERMITS/RELEASING/BUSINES
S ONE STOP SHOP
LOCAL 8173
INSPECTION/TF
ENFORCEMENT
LOCAL 8286
120
CIVIC
CENTER ASSISTANT CITY
BLDG. F, ACCOUNTANT
QUEZON LOCAL 8800
CITY HALL
FISCAL MANAGEMENT AND
CONTROL/FCU
LOCALS 8337/8341
BARANGAY ACCOUNTING
SERVICES
LOCAL 8325
ADMINISTRATIVE
LOCAL 8328
121
ADMINISTRATIVE DIVISION
LOC. 8368
ASSESSMENT RECORDS
MANAGEMENT DIVISION
LOC. 8188 & 8032
ELECTRONIC DATA
PROCESSING DIVISION
LOC. 8296
PROPERTY APPRAISAL
DIVISION
LOC. 8291 AND 8294
PROPERTY VALUATION
STANDARD DIVISION
LOC. 8369
MARRIAGE DIVISION
LOCAL 1516
DEATH DIVISION
LOCAL 1517
IT SECTION
LOCAL 1517
CEMETERY DIVISION
8417-4821
122
MAIN CGSD ASSISTANT
BUILDING DEPARTMENT HEAD
LOCAL 8623
CGSD SECRETARY
LOCAL 8600
INFORMATION TECHNOLOGY
ADMIN / I.T. LOC. 8601
123
CITY PLANNING AND 4TH FLOOR, 8988-4242
DEVELOPMENT CIVIC LOCALS 1005 TO 1016
OFFICE CENTER D
(BRO
BUILDING),
CITY HALL
COMPOUND
CASH DIVISION
LOCALS 8156/8155
124
ANNUAL BUILDING
INSPECTION DIVISION
LOCAL 8910
INVESTIGATION AND
ADJUDICATION DIVISION
LOCAL 8904
TECHNICAL COMPLIANCE
EVALUATION UNIT
LOCAL 8909
RECORDS SECTION
LOCAL 8658
ACCOUNTING SECTION
LOCAL 8661
5TH FLOOR
125
PROPERTY AND SUPPLY
SECTION
LOCAL 8663
PLANNING AND
PROGRAMMING DIVISION
LOCAL 8538/8541
ARCHITECTURAL SECTION
LOCAL 8537
EXCAVATION, UTILITIES
MONITORING OFFICE
LOCAL 8543
7TH FLOOR
VERTICAL INFRASTRUCTURE
PROJECTS DIVISION
LOCAL 8747/8754
HORIZONTAL
INFRASTRUCTURES
PROJECTS DIVISION
LOCAL 8746
INTERIM BUILDING
MAINTENANCE DIVISION
LOCAL 8750
126
QUEZON
CITY HALL
COMPOUND
HOUSING, 3RD FLOOR, 8988-4242 LOC. 8641
COMMUNITY CIVIC
DEVELOPMENT AND CENTER ADMINISTRATIVE DIVISION
RESETTLEMENT BUILDING C, LOC. 8642, 8645
DEPARTMENT QUEZON
CITY HALL HOUSING AND
COMPOUND RESETTLEMENT DIVISION
, QUEZON LOC. 7606
CITY
DIRECT SALE SECTION
LOC. 8648
COMMUNITY MORTGAGE
PROGRAM SECTION
LOC. 7606
COMMUNITY DEVELOPMENT
SECTION
LOC. 7606
ACCOUNTS MANAGEMENT
AND SERVICING SECTION
LOC. 8648
TECHNICAL SECTION
LOC. 8643
127
NOVALICHES,
QUEZON CITY
128
PUBLIC EMPLOYMENT 4TH FLOOR, 8988-4242 LOCAL 8435
SERVICE OFFICE CIVIC CENTER
BUILDING A, ADMINISTRATIVE SECTION
CITY HALL LOCAL 8439
COMPOUND
EMPLOYMENT SECTION
LOCAL 8437
129
COMPOUND
VOCATIONAL DEVELOPMENT
DIVISION
TEL. NOS. 927-1588 / 924-1412
130