Navigating

Conflict
CSPU 616: Leadership and Systems Change - Dr. Canto
BY: Jasmine Elagha
 What is Conflict?
A: competitive or opposing action of
incompatibles : antagonistic state or action (as
Mercury is of
thedivergent
closest ideas, interests, or persons)
planet to the Sun andofthe
a conflict principles
smallest one
B: mental struggle resulting from incompatible
or opposing needs, drives, wishes, or external or
internal demands

(Merriam-Webster, 2021)

Saturn is the ringed one.

It’s composed mostly of
hydrogen and helium
 What are Sources of Conflict??

Relationships with Internal Conflict

partner, family,
colleagues, & others

Economic and
societal situations

Social Conflict,
Stress from
difference in beliefs,
homework or other
disagreements,
responsibilities
miscommunication
 Victim
Nonassertive, inadequate,
helpless, sad, scared, guilty,
I’m not ok. Stress or low
self-esteem attracts
rescuers and persecutors

Persecutor Rescuer
Nonassertive or
Aggressive, attacking, direct or
aggressive, won’t say
indirect sabotage, angry,
no, assumes
righteous, superior, makes
superiority over
victims feel they are not ok.
victim
 Views of Conflict

Interactionist Creates change when the conflict is high enough to seek

view of conflict something different.

Human
Natural way to deal with interactions. We are individuals with
Relations view
different experiences and backgrounds.
natural

There should never be any conflict, it is wrong,

Traditional
judged as inappropriate or somehow failing.
View-Bad

It can be managed through communication and action as

Manageable opposed to avoidance.
 Communication Behaviors

Attacking Opening
Threats, hostility, criticizing, Listening, probing,
blaming, defending, interrupting, asking questions,
passive aggressive behavior. paraphrasing.

Evading
Ignoring, changing the
subject, withdraw, avoid
or postpone.

Uniting
Ritual sharing, rapport
Informing building, establishing
Reasoning, justifying, common ground,
underlying positions, propose solutions,
feelings. brainstorming, joining.
What are some emotions you feel when in conflict with someone
else??
Creativity and Change

Differentiation from family, maintaining boundaries through life

span.

Reframe the questions, focus on solutions rather than the problem.

Level the playing field and respect all opinions.

Practice the golden rule, disagreements stem from different

experiences, understanding and beliefs.
 Conflict Resolution

Handle conflict at
Be Present
the source

Focus on the problem, not

Find common the person.
ground

Leave emotions out Use “I” Statements

of the discussion
I feel angry when I have to do
more work than others.

I feel depressed when my

friends won't talk to me.