Professional Documents
Culture Documents
Getting Around London
Getting Around London
Getting Around London
1
Safety and Security Many Tube, bus and Overground stations have
Help Points which you can use to communicate with
As passenger numbers on the Capital’s public transport station staff or the Police, and most have induction
network are increasing and the rate of crime on the loops for customers who use hearing aids.
network continues to fall, TfL is working in partnership
with the British Transport Police (BTP), the City of On the Tube, every carriage is fitted with passenger
London Police (CoLP) and the Metropolitan Police emergency alarms. These when used will let the driver
Service (MPS) to oversee the safety and security of know assistance is needed. If any part of the train is in a
passengers and staff on the network. station when you pull it, the train will stop; otherwise it
will continue until it reaches the next station to make
TfL is fully committed to making people feel safer and sure that you can be given the help you need.
more secure while travelling and reducing anti-social
behaviour and crime. For London buses’ CentreComm is the emergency
command and control centre. Working side by side with
Owing to TfL’s significant investment in keeping the Metropolitan Police control centre (MetroComm),
public transport a low-crime environment, the chance CentreComm operates 24 hours a day, seven days a
of you experiencing any form of crime on your journey week to respond to issues on the bus network.
is very low. In an emergency, drivers can immediately contact the
control centre who would then liaise with the
In fact, there are over 2,500 officers dedicated to emergency services.
patrolling the transport system in the Capital who
provide a visible reassurance, 700 of these can be found Overall, the transport network incorporates design
on the Tube. Additionally, there are over 600 Revenue elements to prevent and reduce crime and the fear
Inspectors with thousands of other members of staff on of crime.
the network to help you if you need assistance.
Increasing safety and security on public transport is a
CCTV is now fitted to all buses on the London Bus major priority for TfL, so be assured we will keep
Network, improving customer and staff safety and working to keep our transport network a low crime
providing evidence in the event of an incident. Over environment and reducing crime figures year on year.
13,000 CCTV cameras are also available across London
Underground stations, covering ticket hall areas,
walkways, platforms and trains with more being fitted as
part of our investment and refurbishment programmes.
2
London Buses
Buses
Buses are a highly accessible way to travel around
London. All of London’s 8,000 buses on normal routes
are now low-floor, wheelchair accessible vehicles.
The ramps on all buses must be in full working order
at all times. Any bus with a defective ramp is taken out
of service, so you are assured of full accessibility at
all times.
London’s buses are now fitted with iBus, the on-board
“next stop” announcements. The system means
passengers know exactly where their bus is and what
the next stop and final destination will be.
Wheelchair users are entitled to free travel on buses,
as are Freedom Pass holders (see pages 21 to 23 for full
details). Children and young people under the age of 18
in full-time education are also entitled to free travel on
buses.
Journeys by bus and/or other forms of transport can
be planned on-line using Journey Planner on the TfL
website: tfl.gov.uk (see pages 18 to 19 for full
information). Journey Planner enables you to plan
journeys that do not involve the use of stairs, lifts or
escalators.
If you do not have access to the internet, up-to-date
information about bus routes, timetables and fares is
available by calling the 24 hour travel information
helpline 020 7222 1234.
3
London Buses London Buses
OXFORD
STREET
Bus spider maps Using buses
If you have access to the internet, you can view
KENSINGTON All buses are low-floor vehicles (excluding Heritage
bus ‘spider’ maps on the Transport for London website: buses covering parts of routes 9 and 15), which means
tfl.gov.uk. These diagrammatic maps illustrate the full that the doorways are close to pavement level when the
range of bus routes that serve areas throughout London. bus stops and the doors open. This enables all
CITY people
customers, including people using wheelchairs,
Harrods
Grosvenor Place
PICCADILLY with buggies, people with assistance dogs, and people
Brompton Road
Brompton Square
LOWER GROSVEN
OR PL Department
with other mobility impairments, to get on and off buses
AC E
Sloane Street of Transport
P LA
CE BRE
SS easily*.
GR O
CE HAM
Knightsbridge
AD
RT
EN
A
RO
SV E
Albert OB
PA KING
P
DE
H
NO
N
R ALLINGTON
Every bus also has a retractable ramp, which connects
LA
PL
GA
C
LW RD ST.
BU
N
AC
ET
R. EN
n S
BE RE
E
y LG VICTORI ST. the floor of the bus directly with the pavement, making
ST
RA Q A ST. VICT O RIA
ums Sloane Street VE E
Y
F G M
Pont Street
access possible for wheelchair users. If you’re unable to
UR
ST
.
EB
Westminster
Cathedral
ad EC
Bus Station bays
A B C D R H board a bus because of a broken ramp, please wait for
WATERLOO
WIL
eet CL
AD
Sloane Street L
ES London Travel the next one, and tell Customer Services as soon as
TON
TO J
RO
V A IDG
ET
BR
uke of York STATION CE
E
PLA
UX E
C
Square Victoria K
R OA
HA R
LA
Coach UK L
H A ACE ON
EC O L
E
PA
Sloane Station CL
IDG
T Passport EET AD
D
EST
ST
BR
CL
EL I Y BR AM
IDG GH
EC
ZA
PL
ST Y
M
E L IN
WA
B ET
N.
Fountain
ST.
H
Square GIL
IN G
CO EID
Victoria
H
Local Coaches
AC
LL
Road (departures) ZA
Square B ET Centre
BU
Square/ W V H
College BR
Ebury IDG
E
Street
X
ELEPHANT
Pimlico Road
Ebury Bridge Road Ebury Bridge Belgrave Road VAUXHALL & CASTLE
Churton Street
Sloane Street Sutherland Street
Hospital Road Sunderland Row
CHELSEA Royal Hospital Road
Lower Sloane Street
Lupus Street
Winchester Street
Lupus Street
Pimlico School
National Army Museum
Ebury Bridge Road
tal Road Flood Street Lupus Street
Alderney Street
ent Albert Bridge (not C10)
Chelsea Bridge Road Lupus Street
aufort Street Lister Hospital Westmoreland Terrace
24
Pimlico
Grosvenor Road PIMLICO
ea Bridge Chelsea Bridge
River Thames
ster Road
Battersea
Queenstown Road The yellow tinted area includes every * The wheelchair space on buses cannot take a wheelchair
Crescent BATTERSEA Sopwith Way bus stop up to one-and-a-half miles
from Victoria Main stops are shown bigger than 70cm in width and 120cm in length.
4
London Buses London Buses
5
London Buses London Buses
6
Key bus routes in central London
Routes 8 & 25
Route 9
Key bus routes in central London 24 C2 390 43
to
to Seven Sisters
73 Route 10
to Hampstead Heath to Parliament to Archway
Hill Fields Friern Route 11
Camden Lock 38
139 to West Hampstead Market Barnet Route 13
13 to Golders Green The Zoo
23 to Clapton Route 14
Westbourne Park Abbey Road Camden York Way Pond
Lord’s Cricket
London Camden Town Road Agar Grove Route 15
Zoo
Ground Caledonian Essex Road Route 23
Ladbroke Grove Lisson Grove Road Route 24
Sainsbury’s Islington Angel
Albany Street Mornington 274 Route 38
453 Regent’s Park for The Zoo Crescent London
Ladbroke Grove Canal Museum
Route 43
Marylebone Sherlock St. John to Bow 8 Route 59
15 Holmes King’s
Museum Street Route 73
Paddington Telecom Euston Cross Sadler’s Wells
Basin Tower Theatre
Old Street
Route 74
74 Madame Tussaud’s
Charles Route 139
Paddington 14 St. Pancras 10 Dickens Barbican Shoreditch Route 148
Baker Street and Warren Street International Museum
and Euston Square 59 Centre
Route 159
Gloucester Place
Great Portland Street 11
Pollock’s Moorgate Route 188
159 188 23
Edgware Road Oxford Toy Museum Route 274
Marble Russell
Circus Museum
Arch Goodge Street Square of London Route 390
and Gower Street Liverpool Street
Lancaster Route 453
Notting Hill Gate British Route C2
Gate Museum Bank
Route RV1
Queensway Bond Tottenham Holborn Chancery Holborn Viaduct
148 390 274 Street 8 Oxford 25
Street Court Lane for City Thameslink
to 25 Aldgate to Ilford
Hyde Marble Wardour Road
White Street
Arch
City Park Regent Street Cambridge Circus
Kensington
Gardens Park Lane Covent Garden Temple
Eros Kingsway 15
Conduit Street Market of Mithras
Shaftesbury to Blackwall
Albert
Memorial Avenue
to RV1
Hammersmith Berkeley Square Covent Tower Tower Gateway
Leicester
9 National Square Garden Hill
Royal Royal Gallery Nelson’s Monument
10 Albert Hall Knightsbridge Green Park Column London
Academy RV1 Royal Courts St. Paul’s Tower of
Transport of Justice Cathedral
Museum Mansion House London
High Street 13 St.
Kensington Piccadilly 9 Fleet St. Paul’s Cathedral Katharine’s
Street Tower
Hyde Park Circus
Corner London Tower
St. James’s Bridge City
Harrods Wellington Ludgate Circus HMS Belfast Bridge
Science Arch Green Palace Trafalgar Square
Museum for Charing Cross for City Thameslink
Park Admiralty Aldwych Tower Bridge
188
Victoria & Arch Globe 43 Road
Albert Museum Cleopatra’s Needle Royal National Blackfriars Tate Theatre to North
Theatre Modern Bankside London Bridge Greenwich
South Embankment Festival
St. James’s Upper
Kensington Royal Horse Royal Ground
Natural Park
History Mews Guards Festival Hall
Buckingham Tate Modern
Museum Palace London Eye © Copyright Transport for London TFL15685.05.09
74 Waterloo
to Putney Victoria Street 139
Victoria 38 73 C2 New Scotland Yard Westminster London Bermondsey Key
Eye Market
Westminster Underground interchange
14 Victoria Westminster Elephant & Castle
Coach Station National Rail interchange
to Putney Heath Cathedral Westminster
Abbey
es
Houses of
Saatchi
ve
Gallery
Kennington Road Walworth Road London River Services pier
Cuming Museum and Library
to Streatham Hill 59
to to London Travel
24 Pimlico Grosvenor Road to Streatham 159 148 Camberwell 453 Deptford
11 to Fulham Broadway Information Centre
7
Underground
Tube
A major investment programme is underway to deliver
improved access across the Tube network. The station
refurbishment programme is introducing improvements
such as tactile strips on staircases and platforms,
installing more help points and providing more seating on
platforms. We also provide induction loops at all of our
ticket offices, and have introduced clearer priority seating
signs on our trains.
To reduce the step up from platform to train, we are
installing platform humps in some locations. They raise
the platform to the level of the train and are currently
available at Brixton, Tottenham Hale, London Bridge, the
Victoria line platforms at King’s Cross St Pancras and at
Waterloo & City line stations.
Over the next few years, the investment programme will
introduce new trains on a number of lines, which will
provide improved access. These will include features such
as improved audio and visual customer information, more
multi-purpose areas for wheelchairs, luggage and
pushchairs, and lower floors to provide improved level
access between the train and the platform.
By 2010, 25% of Tube stations will have step-free access
between the street and the platform. By 2017, Crossrail
will provide a number of new step-free stations, in
particular in central London.
This guide will provide you with the necessary details for
you to make an informed decision about your journey
and to make you aware of the support while you are on
the move.
8
Underground Underground
To order copies of these maps and guides you can also Travelling on the Underground
go online to tfl.gov.uk/accessguides
Most tube stations are accessed via steps and
If you do not have access to the internet, you can order escalators, so if you are unable to use these you should
all the maps and guides mentioned above as well as get check before you travel using the resources in the
up-to-date information about Tube services, timetables, previous section, to ensure your route is suitable.
fares and accessibility by calling the 24 hour travel
information helpline 020 7222 1234 or the If you need help buying a ticket, you can ask at the ticket
LU Customer Service Centre 0845 330 9880. office or ask a member of staff to help. All of our ticket
You can also use Textphone 020 7918 3015. offices are equipped with induction loops, which you
can use by switching your hearing aid to the ‘T’ position.
A number of stations now have wide aisle automatic
gates. These work in the same way as standard ticket
gates but are wider, so they can be used independently
by customers using wheelchairs and customers travelling
with assistance dogs or pushchairs.
If you need assistance getting to the platform, you can
ask a member of staff for help. They will escort you to
your train and arrange for you to be met at your
destination if necessary.
For your safety and that of others, if you are a
wheelchair user, you will not be allowed to travel on
escalators whilst in your wheelchair. Please ask a
member of staff for help. All our staff receive regular
training and will be able to help if it’s safe to do so.
If you have a guide dog, staff will help you avoid
escalators or stop them to allow you and your dog to
walk. However, at busy times it may not be possible
to stop escalators immediately, as it may cause
overcrowding. If you feel able, you may carry your dog
on the escalator.
10
Underground Underground
Toilet facilities are available at some tube stations and All train carriages have clearly marked seats which are
may be located in the ticket hall or at platform level. designated for customers who are less able to stand.
Our Tube toilet map will provide all necessary These are identified by notices and should be kept free
information but if you want to know the exact toilet or vacated for disabled passengers, pregnant women,
location check with station staff. If you need to use the older people, those travelling with children and anyone
toilet whilst travelling but find it locked, please ask a less able to stand. If you need a seat and no one offers,
member of staff for assistance. feel free to ask the people occupying the priority seats.
When boarding the train, be aware that with the With the exception of the Metropolitan line, all trains
exception of stations east of Westminster on the have audio announcements which state the train
Jubilee line, there may be a gap between the platform destination, the next station and any interchanges
and the train, and a step up or down onto the train. available. The District, Jubilee, Northern and Piccadilly
You may want to check our Step-Free Tube Guide for lines also have visual information displays in the train.
station specific information.
In the event of an emergency, you may be asked to
At some stations there are platform humps which raise evacuate a station or train. Staff will provide you with
sections of the platform to the same level as the train. instructions and extra assistance if you so require.
These are currently available at Brixton, Tottenham Hale,
If you need help while travelling on the Tube, please ask
Kings Cross (Victoria line only), London Bridge and the
a member of London Underground staff and they will
Waterloo & City line. Please note that only a few doors
do their best to assist you. They can be contacted via a
of the train will have level access on these platforms.
Help Point if you can’t see them on the platform or in
the ticket hall. The last Underground trains leave
11
central London at around 0030.
Tube map
m
Sudbury Hill Harrow
Park West Hampstead
0
Camden Islington
10
(no weekend service) 150m Willesden Junction Thameslink 200m from Midland Road High Road Hornchurch
Road Dalston Kingsland
Sudbury Town Finchley Road Camden Town Caledonian Canonbury Elm Park
Greenford Kensal Rise Brondesbury Wanstead
Swiss Cottage Road & Hackney Central Leyton Dagenham East
( no Sunday service) Kensal Green Barnsbury Park
Alperton Kilburn South St. John’s Wood Mornington Dagenham
Queen’s Park High Road Hampstead Crescent King’s Cross Homerton Woodgrange Park Heathway
St. Pancras
for St. Pancras International Becontree
Maida Vale Great Stratford
Kilburn Park Hackney Upney
Perivale Edgware Baker Portland Euston Angel Wick
Warwick Avenue Paddington Street
Road Street Barking
Royal Oak
Westbourne Old Street East Ham
Hanger Lane Park Euston ( no weekend service) Bethnal
Warren Street Green Mile End Pudding
Paddington Edgware Marylebone Square Farringdon Mill Lane Upton Park
Road Regent’s Park Euston 200m Liverpool
Russell Street Shoreditch Plaistow
Park Royal Ladbroke Grove Barbican
Bayswater Square Limited service
West Ham
0m
Latimer Road Check publicity for ELW Bow Bromley-
20
information Bow Church
Goodge Moorgate Road by-Bow
North Ealing East White Holland Notting Lancaster Bond Oxford Chancery ( no weekend
Acton City Park Gate Street Street Lane service)
Hill Gate Circus Holborn Stepney Green
Devons Road
Ealing Broadway St. Paul’s Aldgate Whitechapel
10
Tottenham
25
Langdon Park
0
m
m
0m
Victoria Westminster Embankment Bridge Canary Wharf
20
Boston Manor Chiswick Turnham Stamford Ravenscourt West Earl’s South North Pontoon
Park Green Brook Park Kensington Kensington Charing Cross 100m Cyprus
Court Greenwich Dock
15
Bermondsey Canada
0m
for The O2 Gallions
Hounslow East Osterley West Brompton Water Heron Quays Reach
13
Assisted transport Assisted transport
Capital Call
Capital Call is an assisted transport service that uses If you are a Taxicard member, to find out if you live in a
licensed private hire minicab operators to provide trips borough served by Capital Call you should call the
for Taxicard members who live in a borough where there Transport Co-ordination Centre, telephone:
is a shortage of taxis available. When a member is 020 7275 2466.
unable to book a Taxicard journey because a vehicle is
not available they can instead make a Capital Call If you are unable to use buses, trains or the Tube to
booking. travel to work, you may be entitled to assistance from
the Department for Work and Pensions, through the
Unlike Taxicard, there are no meter charges. You will Access to Work scheme. Full information on Access to
be told the cost of your trip at the time of booking. Work can be found on-line at jobcentreplus.gov.uk.
Capital Call is a subsidised service, and all members of
Capital Call are given an annual budget to cover the If you do not have access to the internet, you can
cost of trips. Capital Call bookings can only be made contact the Access to Work Business Centre for the
during normal office hours, but you can take your trip at London region:
any time. Access to Work
Jobcentre Plus
Harrow Jobcentre
Nine Elms Lane
London
SW95 9BH
Tel: 020 8426 3110
Fax: 020 8426 3134
Text: 020 8426 3133
atw-london-region@jobcentreplus.gsi.gov.uk
If you are going to hospital and you want a non-
emergency transport service, please contact your doctor
or consultant for details of non-emergency patient
transport services provided by NHS Primary Care Trusts.
14
Assisted transport Assisted transport
15
Taxis and private hire Taxis and private hire
16
Taxis and private hire Taxis and private hire
All licensed private hire, including minicab, drivers must • Text ‘CAB’ to 60835 and we’ll use GPS to text
Licensed London wear their licence ID badge with a photo of them on it. your three nearest cabs numbers. Customers
hologram
Private Hire Driver
Licensed private hire vehicles are generally saloon cars on the 3 network need to enter different
and you should check with the licensed operator on information. Visit tfl.gov.uk/cabwise for
whether their vehicles meet your own accessibility more information and terms and conditions.
requirements. • Visit tfl.gov.uk/findaride to search for licensed
Text ‘CAB’ to 60835 and we’ll use GPS to text your two private hire operators by the service offered and
nearest minicab numbers and one taxi (black cab) area served
number. Customers on the 3 network need to enter • To book a taxi at any time of day or night, call
different information. Visit tfl.gov.uk/cabwise for more One Number Bookings, on 0871 871 8710.
information and terms and conditions.
• Call TfL’s 24 hour travel information helpline
Visit tfl.gov.uk/findaride to search for licensed private 020 7222 1234, for further information on taxis
hire operators in your area. You can search for licensed and private hire vehicles.
operators by type of service, area served and also
whether they say they have wheelchair accessible
vehicles available.
Call TfL’s 24 hour travel information helpline on
020 7222 1234, for further information on taxis and
private hire vehicles.
17
Journey Planner
Journey Planner
Journey Planner is a facility on the Transport for London
website: tfl.gov.uk. It is easy to use and free of charge.
Journey Planner allows you to plan journeys on public
transport between any two locations in London. If you
are unable to use stairs, lifts or escalators, you can plan
journeys that do not involve these types of access. You
can also choose which modes of transport you wish to
use or avoid.
Journey Planner allows you to plan journeys anywhere
in London using public transport, walking or cycling.
It allows you to choose:
• The start and end points of your journey
(by station or stop, postcode, address or place
of interest)
• The date and time that you wish to travel
• Whether you want to use or avoid stairs, lifts or
escalators during your journey
• The modes of transport that you wish to use or
avoid, including walking or cycling
• Maximum walking and cycling times during your
journey, and your approximate speed - slow,
average or fast (see illustration overleaf).
18
Journey Planner Journey Planner
19
Interactive Journey Map Interactive Journey Map
The Interactive Journey Map carries links to a wide range • Train timetables (Tube stations only)
of other on-line maps, including a Real-Time Map, which • A map of the local area (Tube stations only)
shows disruption on the Tube and DLR.
• A list of destinations that can be reached by bus
from stops near the station, and the bus route
numbers
• Links to the relevant bus timetables
• A list of destinations that can be reached by
National Rail from the station (rail interchange
stations only)
• Links to riverboat information where relevant
• The location and opening hours of the
Travel Information Centre, if the station has one.
If there is a bus spider map for the local area, this is also
included. Bus spider maps are diagrams that clearly
illustrate all bus routes serving a given area.
20
Freedom Pass Freedom Pass
Freedom Pass
Freedom Pass gives you free travel on buses, Tube, A map showing where and when Freedom Pass holders
trains, London Overground, Docklands Light Railway and may travel is provided on page 24.
trams in London. There are also discounts on riverboat
services for Freedom Pass holders - see page 30. You Freedom Pass is paid for by your local council. You can
can apply for a Freedom Pass if you live permanently in apply for your Freedom Pass at your Post Office or town
a London borough and if you are aged 60 or over or fall hall, depending on the borough in which you live.
into one of the following categories: There are services on which Freedom Passes are not
• You are blind or partially sighted valid, including:
21
Freedom Pass Freedom Pass
How do I apply for a Freedom Pass as How do I apply for my first Freedom
a disabled person? Pass if I am aged 60 or over?
If you think you are entitled to a Freedom Pass, you need If you live in Barking and Dagenham, Havering, Sutton or
to contact your council who will tell you how to apply: Wandsworth, you need to apply directly to the council:
Barking & Dagenham: 020 8227 2334 Barking & Dagenham on 020 8227 2334
Barnet: 020 8359 4131 Havering on 01708 433 997/434 343
Bexley: 013223 44823 Sutton on 020 8770 4537
Brent: 020 8937 4001/4002
Bromley: 020 8313 4672
Wandsworth on 020 8871 8871
Camden: 020 7974 5919 If you live in one of the following boroughs you will need
City of London: 020 7332 1224
to apply for your Freedom Pass at the Post Office:
Croydon: 020 8686 4433 ext 6211
Ealing: 020 8825 8000 Barnet, Bexley, Brent, Bromley, Camden, Croydon,
Enfield: 020 8379 1000 Ealing, Enfield, Greenwich, Hackney, Hammersmith &
Greenwich: 020 8921 2388
Hackney: 020 8356 6825 Fulham, Haringey, Harrow, Hillingdon, Hounslow,
Hammersmith & Fulham: 020 8753 5134 Islington, Kensington & Chelsea, Kingston upon Thames,
Haringey: 020 8489 1865 Lambeth, Lewisham, Merton, Newham, Redbridge,
Harrow: 020 8424 1732 Richmond upon Thames, Southwark, Tower Hamlets,
Havering: 01708 434 997/434 343 Waltham Forest, Westminster.
Hillingdon: 01895 250202
Hounslow: 020 8583 5208 If you are applying for your Freedom Pass at the
Islington: 020 7527 2000 Post Office, please make sure you take all the right
Kensington & Chelsea: 020 7361 2390 documents with you, including a completed
Kingston Upon Thames: 020 8547 6085 application form.
Lambeth: 020 7926 5555
Lewisham: 020 8314 6560/8971 What you need to bring:
Merton: 020 8545 4490
Newham: 020 8430 2000 ext 45318 • A completed application form - available from the
Redbridge: 020 8708 7258/4501 Post Office
Richmond: 020 8831 6191
Southwark: 020 7525 2141/2306 • One recent passport sized photographs of yourself
Sutton: 0208 770 4537
Tower Hamlets: 020 7364 5803 • Proof of your name, age and address
Waltham Forest: 020 8496 6307
Wandsworth: 020 8871 8871 The list of things you need to bring continues on the
Westminster: 020 7641 2266 next page. 22
Freedom Pass Freedom Pass
What you need to bring as proof of your name and What you need to bring as proof or your address
age (one item from the list below): (one item from the list below):
• Current Freedom Pass • Current council tax bill/letter/payment book
• Letter of pension entitlement • Current council/housing association rent
book/statement/letter
• Current passport
• Current television licence
• Medical card
• Residential utility bill (excluding mobile phone bills)
• Birth certificate (unless your name has changed) dated in the last three months
• Pink driving licence (paper or photocard) • Residential bank/building society statement dated in
the last three months
• HM Revenues and Customs letter dated in the last
3 months
• Department for Work and Pensions letter dated in
the last 3 months
• Occupational pension letter dated in the last 3
months
• Residential credit card statement dated in the last 3
months.
If you forget your proof of name, age or address the
Post Office will not be able to give you a Freedom Pass.
23
Not valid on London Midland
Chesham Watford and Southern services between Watford Junction Elstree & Borehamwood Hadley Crews Enfield Epping FREEDOM PASS
Harrow & Wealdstone Wood Hill Town
Amersham Chingford National Rail/London Overground
and Watford Junction High Tube
Stanmore Edgware Turkey
Harrow & Barnet Cockfosters Docklands Light Railway
Wealdstone Street Tramlink
Mill Hill East Enfield Lock Woodford Bus replacement service
Wembley
West Ruislip Park Seven Disabled Persons’ Freedom Pass holders may
Harrow- Walthamstow
Wembley Sisters Central travel FREE on all these routes at any time.
on-the-Hill
Stadium Archway Elderly Freedom Pass holders may also travel
Uxbridge West FREE on these routes at any time but NOT on
Wembley Hampstead Gospel Oak Southern services between Clapham Junction
Finsbury and Harrow & Wealdstone before 9.00am
South Ruislip Central Park Monday to Friday.
Clapton Leytonstone National Rail routes on which
Greenford Willesden Kentish Town any Freedom Pass holder may travel FREE
Finchley Road
Junction from 9.30am Monday to Friday and at any time
Highbury Weekends and Public Holidays.
EUSTON ST. PANCRAS & Islington
INTERNATIONAL
MARYLEBONE Baker National Rail routes where free
Street travel is NOT permitted. An extension or other
ticket must be purchased in advance of travel
KING’S to stations on these routes.
PADDINGTON Old Street
CROSS
Farringdon
Stratford Romford Harold Wood
West Hayes & Acton Bond Moorgate
Central Oxford Tottenham
Drayton Harlington Street Circus Court Rd. West
Shepherd’s Notting Shoreditch Ham Barking Upminster
Ealing
Broadway Bush Hill Gate LIVERPOOL
City STREET
Thameslink Bank FENCHURCH Whitechapel
Canning Custom
Kensington STREET House
Heathrow Heathrow (Olympia) Town
Terminal 5 Terminals 1, 2, 3 Green Park Tower Beckton
CHARING CANNON Poplar Rainham
CROSS STREET Hill London City
Tower
Gateway Airport
Acton Town Hammersmith VICTORIA Wapping
LONDON BRIDGE
Heathrow WATERLOO Rotherhithe King George V
Terminal 4
New Canary Wharf
Gunnersbury Elephant Cross
Vauxhall & Castle Gate New Greenwich Woolwich
Cross Arsenal
Hounslow
Peckham Lewisham Dartford
Feltham Barnes Clapham Junction Rye
Richmond Brixton Bexleyheath
25
Plan of Victoria Coach Station
ECCLESTON PLACE
KEY
WALK
To Victoria Station
Coach departure gates 1 Victoria Coach Station: 300 Metres
WAY
Arrivals Underground Green
Line
Buses towards V Timetable coach
screens Buses terminal
Sloane Square and Pimlico
BULLEID
National Rail
Buses towards Victoria
COLONNADE
and Westminster W
Timetable Minicab
Coach information screens booking desk
STREET
Toilets
Disabled toilets
Baby changing facilities ELIZABETH STREET
Bureau de change
EBURY
Cash machine
ROAD
11 2
13
Refreshments 14
1
15
Taxi rank 16
PALACE
Telephones Check-in 18
Departures 21
19
20 Mobility
Lounge
V
W
BUCKINGHAM
National Express Travel
Assistance Agency
Ticket
Hall
SEMLEY PLACE
26
Tramlink Tramlink
A Tramlink map is provided on page 29, clearly If you do not have access to the internet, up-to-date
illustrating the three routes in operation. All trams on information about Tramlink routes, timetables and fares
these routes are fully accessible. is also available by calling the 24 hour travel information
helpline 020 7222 1234.
27
Tramlink Tramlink
Using trams
It is easy for all customers to use trams. All access to The design of the trams themselves makes special
trams is step-free. There is no need to use ramps or any provision for passengers with disabilities. People using
other special features to board. You simply turn up and wheelchairs can easily wheel on and off the trams and
go. Additionally, all tram travel is free for wheelchair there are two dedicated spaces for them to travel in
users, irrespective of whether or not they hold a each tram. Next to the wheelchair space is a specially
Freedom Pass. sited intercom, which allows you to speak to the driver
in an emergency, and an easy reach stop request button.
At Wimbledon Station there are passenger lifts to All doors have an opening button on them at an
provide connections to other rail services as well as to accessible height.
and from street level. To assist blind passengers and
people with visual impairments, each stop has a tactile There are priority seats for elderly and disabled people,
strip along its entire length, a safe distance from the or those travelling with small children, in each section of
platform edge. the tram which are denoted by a lighter seat covering
and are within easy reach of the stop request buttons.
The name of the next stop will be announced as the
tram leaves the previous stop.
28
Tramlink route map
Avenue Beckenham
Road Junction
Birkbeck Beckenham
Road
Harrington Road
Wimbledon District
West Elmers End
Centrale Croydon
Dundonald Road Arena
Merton Park
Wellesley Road Woodside
Morden Road
Reeves Blackhorse Lane
Phipps Bridge Corner
Lebanon Addiscombe
Belgrave Walk Beddington Ampere Wandle
Lane Way Park Road
Mitcham
Lloyd Park
Mitcham Therapia Waddon Church George East Sandilands
Junction Lane Marsh Street Street Croydon Coombe Lane
Gravel Hill
Addington Village
Tramlink bus Fieldway
King Henry’s Drive
New Addington
Tramlink bus
Key to symbols
Interchange stations
Connections with National Rail
Interchange with bus stations
29
River Services River Services
Oyster cards with pre-pay are not accepted. The Woolwich ferry is a free service operating between
Woolwich and North Woolwich. This service is
accessible to wheelchair users and powered buggy users.
30
River Services River Services
31
River Services River Services
Bankside Pier Blackfriars Millennium Pier Canary Wharf Pier Embankment Pier
Destinations served: Destinations served: Destinations served: Destinations served:
Canary Wharf, Embankment, Cadogan, Canary Wharf, Bankside, Blackfriars, Greenland, Bankside, Blackfriars, Cadogan,
Greenland, Greenwich, Chelsea Harbour, Embankment, Greenwich, Hilton Docklands, Canary Wharf, Chelsea Harbour,
London Bridge, Greenland, Greenwich, London Bridge, London Eye, Greenland, Greenwich,
Masthouse Terrace, Millbank, London Bridge, London Eye, Masthouse Terrace, London Bridge,
QEII for the O2, St Katharine’s, Masthouse Terrace, Putney, QEII for the O2, Tower, Masthouse Terrace, Putney,
Tower, Woolwich Arsenal QEII for the O2, Tower, Woolwich Arsenal QEII for the O2, St Katharine’s,
Wandsworth, Woolwich Arsenal (10 minutes) (7 minutes) Tower, Wandsworth,
Woolwich Arsenal
Access to Pier
from street Access to Pier Access to Pier
from street from street Access to Pier
from street
Barrier Gardens Pier Cadogan Pier Chelsea Harbour Pier Festival Pier
(open April to October)
Destinations served: Destinations served: Destinations served:
Destinations served: Blackfriars, Chelsea Harbour, Blackfriars, Cadogan, Bankside, London Bridge,
Greenwich, St Katharine’s, Embankment, Putney, Embankment, Putney, St Katharine’s
Westminster Wandsworth Wandsworth
(Boats call for pre-booked groups only)
Access to Pier Access to Pier
Access to Pier from street Access to Pier from street
from street from street
32
River Services River Services
Greenland Pier Hampton Court Pier Kew Pier Kingston Town End Pier
(open April to October) (open April to October) (open April to October)
Destinations served:
Bankside, Blackfriars, Destinations served: Destinations served: Destinations served:
Canary Wharf, Embankment, Kew, Kingston, Hampton Court, Hampton Court, Richmond
Greenland, London Eye, Richmond, Westminster Richmond, Westminster
London Bridge, No access to Pier without
Masthouse Terrace, using stairs
QEII for the O2, Tower, No access to Pier without Access to Pier
Woolwich Arsenal using stairs from street
Access to (Step-free access is available
Pier from street using an alternative
Landing Stage - please contact
the boat operator for details
020 7930 2062)
Greenwich Pier Hilton Docklands Pier Kingston Pier London Bridge City Pier
(open April to October)
Destinations served: Destination served: Destinations served:
Bankside, Blackfriars, Canary Wharf Destinations served: Bankside, Blackfriars,
Canary Wharf, Embankment, (from Hotel) Hampton Court, Richmond Canary Wharf, Embankment,
Greenland, London Eye, Greenland, Greenwich,
London Bridge, No access to Pier without London Eye, Masthouse Terrace,
Masthouse Terrace, using stairs Access to Pier from street QEII for the O2, St Katharine’s,
QEII for the O2, St Katharine’s, Tower, Westminster,
Tower, Westminster, Woolwich Arsenal
Woolwich Arsenal
(in Station)
Access to Pier Access to Pier
from street from street
New Ramp Rider - this allows
passengers in wheelchairs easy
access to the pier, at high and
low tides 33
River Services River Services
London Eye Pier Millbank Pier QEII Pier for the O2 Richmond St. Helena Pier
(open April to October)
Destinations served: Destinations served: Destinations served:
Bankside, Blackfriars, Bankside Bankside, Blackfriars, Destinations served:
Canary Wharf, Greenland, (Pimlico 5-10 minutes) Canary Wharf, Embankment, Hampton Court, Kingston
Greenwich, London Bridge, Greenland, Greenwich,
Masthouse Terrace, Access to Pier London Bridge, London Eye,
QEII for the O2, Tower, from street Masthouse Terrace, Tower, Access to Pier
Woolwich Arsenal Woolwich Arsenal from street
from Thames Path
Masthouse Terrace Pier Putney Pier Richmond Landing Stage St Katharine’s Pier
(open April to October)
Destinations served: Destinations served: Destinations served:
Bankside, Blackfriars, Blackfriars, Cadogan, Destinations served: Greenwich, Westminster
Canary Wharf, Greenland, Chelsea Harbour, Hampton Court, Kew, (from Hotel)
Greenwich, London Bridge, Embankment, Wandsworth Westminster
London Eye, QEII for the O2, Access to Pier
Tower, Woolwich Arsenal from street
Access to Pier No access to Pier without from Thames Path
Access to Pier from street using stairs
from street
34
River Services River Services
35
River map
Blackfriars Tower
Millennium Millennium Canary Wharf
Pier Pier Pier
Cadogan
Chelsea Pier Kew Pier
Harbour Pier Key to symbols for interchange
Wandsworth
Putney Pier Riverside Quarter Pier
Underground National Rail
Wandsworth
Riverside Quarter Pier Richmond Buses Docklands Light Railway
(St Helena Pier)
Hampton
Putney Pier Court Pier Kingston Piers
Summertime services to Kew,
Richmond and Hampton Court.
36
Docklands Light Railway Docklands Light Railway
37
Docklands Light Railway Docklands Light Railway
38
Docklands Light Railway Docklands Light Railway
39
Docklands Light Railway Docklands Light Railway
40
Docklands Light Railway Docklands Light Railway
41
Docklands Light Railway Docklands Light Railway
42
Trains Trains
43
Trains Trains
44
Information for disabled drivers
The Blue Badge parking scheme Congestion Charge
The Blue badge scheme provides a range of parking Blue Badge holders are eligible to register for a 100 per
benefits for eligible disabled people. The scheme cent discount from the Congestion Charge which means
operates throughout the UK. In London, the following that once they have successfully registered with
boroughs operate schemes that vary from the national Transport for London they will not have to pay the
scheme: £8 daily charge. You must first register with Transport
for London before travelling. Please allow a minimum of
City of Westminster, Royal Borough of 10 working days for your application to be processed.
Kensington & Chelsea, City of London and part For information on how to register, please call
of the London Borough of Camden. 0845 900 1234. Use Textphone 020 7649 9123 if you
These concessions only apply to on-street parking and have impaired hearing.
include free use of parking meters and pay-and-display If you have access to the internet, you can download an
bays. Badge-holders may also be exempt from limits on application form from cclondon.com
parking times imposed on others and can park for up to
three hours on yellow lines (except where there is a ban Disabled passenger-carrying vehicles, and vehicles used
on loading or unloading or other restrictions). by disabled people which are exempt from Vehicle
Excise Duty (road tax) are automatically exempt from the
Your local authority is responsible for issuing Blue Badge Congestion Charge and do not need to register with
parking permits. Please contact them directly for more Transport for London.
information.
If you have access to the internet, you can visit
direct.gov.uk/disabledpeople for further information
on the Blue Badge scheme.
On this website you can enter your town or postcode ,
which will take you to your local authority website,
where you can find out more and/or apply online.
45
Guides for people with
learning difficulties
The ‘Out and about in London’ series helps people Where can I get the guides?
with learning difficulties travel independently:
The guides can be ordered from London Travel
‘Out and about in London: My guide’ will help you Information on 020 7222 1234 or via the TfL website
travel independently, and covers different ways of tfl.gov.uk/gettingaround.
travelling, including bus, cab, Tube, train, Docklands
Light Railway and tram. It helps you keep yourself and
your belongings safe, and shows you what to do if things
go wrong. The guide has space for writing down or
drawing details about your journey, and comes in an
easy-to-use ringbinder.
‘Out and about in London: My guide for listening’
is the CD version of ‘My guide’ and includes
sound effects.
‘Out and about in London: Supporting independent
travel’ is for people supporting someone with learning
difficulties. It is mainly for non-professionals, like
parents and carers, but will also help professionals.
It gives you travel training tips to help the learner get the
most out of ‘My guide’.
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