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Learning JIRA Service Desk
Learning JIRA Service Desk
JIRA Service Desk adds an additional layer to a standard JIRA project, allowing for features like an external customer portal to log
requests—which don't require additional licenses—and SLA tracking. In this course, instructor Robert Anthony shows JIRA administrators
not only how to use these features, but how to customize options for the needs of their organization and structure, be it DevOps,
manufacturing, or software development. Learn about portal design, configuring customer notifications and permissions, measuring
success with SLAs, setting up automated workflows, and advanced reporting.
Learning objectives
What is JIRA Service Desk?
Creating requests and groups in the customer portal
Creating new queues
Linking to the knowledge base
Configuring incoming email requests
Adding automation with workflows
Creating an SLA
Reporting