3/5/22, 12:45 AM Test: Management (Robbins & Coulter) - Chapter 18 | Quizlet

Name: Score:

20 True/False questions

Definition Term 1 of 20

Measure of how appropriate organizational • Management by walking around

goals are and how well those goals are being
met.

True

False

Term Definition 2 of 20

Workplace violence U.S. National Institute of Occupational Safety

and Health still says that each year, some 2
million American workers are victims of some
form of workplace violence.

True

False

Definition Term 3 of 20

• Attendance (absenteeism, tardiness)

Disciplinary actions
• On-the-job behaviors (insubordination,
alcohol or drug abuse)

• Dishonesty (theft, lying to supervisors,

falsifying information)

• Outside activities (criminal activities,

unauthorized strike)

True

False

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3/5/22, 12:45 AM Test: Management (Robbins & Coulter) - Chapter 18 | Quizlet

Definition Term 4 of 20

Employees can:
Workplace violence

• Read your email

• Tap your telephone

• Monitor your work by computer

• Store and review computer files

• Monitor you in an employee bathroom or

dressing room

• Track your whereabouts in a company vehicle

True

False

Term Definition 5 of 20

• Written reports benefits & drawbacks: • Comprehensive

• Formal

• Easy to file and retrieve

__________________________

• Subject to personal biases

• Time-consuming

• Obstrusive

True

False

Definition Term 6 of 20

System used to provide management with Management information system (MIS)

needed information on a regular basis.

True

False

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3/5/22, 12:45 AM Test: Management (Robbins & Coulter) - Chapter 18 | Quizlet

Term Definition 7 of 20

Performance Standard of excellence to measure and

compare against.

True

False

Definition Term 8 of 20

Takes place while a work activity is in progress. • Feedback control

True

False

Definition Term 9 of 20

Enhances physical security and helps • Protecting the workplace is important as it:
minimize workplace disruptions.

True

False

Definition Term 10 of 20

• Ratio analysis (liquidity, leverage, activity, Purpose of control

profitability)

• Budget analysis (quantitative standards,

deviations)

True

False

Term Definition 11 of 20

• Basic corrective action Looks at how and why performance deviated

before correcting the source of deviation.

True

False

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3/5/22, 12:45 AM Test: Management (Robbins & Coulter) - Chapter 18 | Quizlet

Definition Term 12 of 20

Monitoring, comparing, and correcting work Controlling

performance.

True

False

Definition Term 13 of 20

Any unauthorized taking of company Purpose of control

property by employees for their personal use.

True

False

Definition Term 14 of 20

• Taking managerial action

Step 2
- Immediate and basic corrective action

- Revise the standard

- Managers must be cautious about revising a

standard downward

True

False

Definition Term 15 of 20

• Data that has been analyzed and organized Financial controls

such that it has value and relevance to
managers.

• Ex.: Customer name bought this item

yesterday for certain amount of dollars.

True

False

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3/5/22, 12:45 AM Test: Management (Robbins & Coulter) - Chapter 18 | Quizlet

Definition Term 16 of 20

• Feed forward control

Tools for measuring organizational
• Concurrent control
performance:
• Management by walking around

• Feedback control

True

False

Definition Term 17 of 20

Three-step process of measuring actual Purpose of control

performance, comparing actual performance
against a standard, and taking managerial
action to correct deviations or inadequate
standards.

True

False

Definition Term 18 of 20

• Measuring actual performance

Step 1
- We measure through personal observations,
statistical, oral, and written reports

- Measuring is more critical to the control

process than how it's measured

True

False

Definition Term 19 of 20

• Planning
• Planning is important as it:
• Empowering employees

• Protecting the workspace

True

False

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3/5/22, 12:45 AM Test: Management (Robbins & Coulter) - Chapter 18 | Quizlet

Term Definition 20 of 20

Disciplinary actions Actions taken by a manager to enforce the

organization's work standards and
regulations.

True

False

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