LION PARCEL

COMPANY PROFILE
Why do 100.000+ customers trust Lion Parcel ?
Specialized in inter Priority on cargo
city delivery space

Who We Are
Lion Group
Complete tracking
visibility
Flight Number | Flight Schedule |
Consistency SLA even Changes & Delay in Flight

on peak season Schedule

 What We Have
Operating from 190+ Cities
Shipping to 81.000+
Destination

8.000+ Point of Sales

5.000+ Couriers

400+ Cars and

Trucks

“ We do more than just delivery ”

*data from December 2019
 What We Achieve
Claim Rate Sunday Delivery Technology API
0,036 % All Indonesia Ready
“ Let our results speak
for itself ”
1 2 3 4 5

On Time On Time Pick Up

Delivery Rate Rate
Internal : 86 % Marketplace A : 95 %
External : 95 % Marketplace B : 98 %
*data from December 2019 *data from December 2019
 Delivery SLA
DESTINATION DAY 1 DAY 2

JAKARTA 91,32 % 6,83 %

MEDAN 92,97 % 4,71 %
SURABAYA 92,99 % 5,63 %
PONTIANAK 98,67 % 1,03 %
MAKASAR 91,24 % 7,29 %
MANADO 96,95 % 2,25 %
AMBON 95,05 % 4,06 %
Average city to city SLA 2 day
SEMARANG 99,27 % 0,54 %
with 85% delivered within next
day.
*data from December 2019
 Revenue more than
How We Serve CORPORATE
MONITORING 100 JT
Customer Benefit : Daily reports are monitored

Experience
directly by monitoring team

DELIVERY ATTEMPT PROCESS

2 x Attempt with Default
INSURANCE
+
Plan 1 : 10 x Ongkir | Min. 500K,
1 x Confirmation New Delivery Max. 2 JT
Process
Plan 2 : Premi = 0,15 % or Min. 7.000 |
Max. Coverage Amount 100 JT
Customer Auto SMS when AWB Generated

Service 1 System will generate SMS to consignee after

airway bill is created

Excellent TSEL 4G 15.54 79%

LionParcel
SMS with AWB Number and Link
Monday 16.37
2 Customer will get the airway bill number and link
Pelanggan Yth, No. to our Customer Service Whatsapp
Resi paket Anda
99-19-4790841, dikirim
REACH US FROM oleh LPHQBDO
BDODM. Anda bisa
chat dengan kami di :
ANYWHERE AND bit.ly/LP_CS

Whatsapp Chat with Our Customer

ANYTIME 3 Service
Customer can get in touch with Customer
Service via chatting 24/7
 ONEPACK
Our REGPACK
Estimated 1 day package
delivery

Menu Estimated 1-3 day package

delivery

COD
Cash On Delivery

INTERPACK
International package LANDPACK
delivery services Package delivery via Kalog
(Kereta Api Logistik)

Rounded Package Package Volume

Scales : 1,49 kg Formula : P x L x T
6000
 COD Process
4. Dashboard COD Cash out
Corporate have COD
dashboard with wallet

5. Bank Process
From wallet to client bank’s
1. Client’s account process in 1-2 bank
Client’s handover package days
to Lion Parcel

2. Lion Parcel HUB 3. Lion Parcel delivered COD Fee : 1,5 %

Lion Parcel book the airway bill to customer
and register the value Automatic real time the amount transferred to
COD wallet in dashboard
 Interpack Service
“Winning Asia”

Turkey Korea
Japan
Cina

Vietnam
India
Laos Philipines
1. Client’s Thailand
Cambodia
Client’s handover package
to Lion Parcel
Kuala Lumpur
Singapura

2. Lion Parcel HUB 3. Lion Parcel delivered to

Lion Parcel book the airway bill
customer in the world Interpack Destination
Interpack is international package (Actual)
and register the value
delivery services Interpack Destination
(Soon)
OUR
CORPORATE : 621and counting and many more .
. .

“Untuk SLA yang diberikan dari Lion Parcel, kami cukup puas.
Kinerjanya juga cukup baik, kalau minta pick up bisa datang on time
walaupun dari kitanya mepet pemberitahuannya. Secara
keseluruhan cukup bagus untuk performance dan servicenya.“
Dhea - Fleet Management Officer
Wardah
“Lion Parcel secara service memuaskan sekali dari pick up sampai
deliverynya di cabang luar kota. Secara tracking status pun cukup
clear dan mudah di websitenya. Secara Lion Parcel punya pesawat
sendiri jadi ada prioritas cargo juga. Semoga Lion Parcel bisa
menjadi courier express berbasis teknologi.“
Rendy - Distribution Project Manager
Sorabel
“Kami memakai jasa Lion Parcel sudah hamper 2 tahun. Servicenya
bagus, respon dan pelayanannya juga OK. Secara keseluruhan dari
nilai 10, saya kasih 8 untuk Lion Parcel. Keep up the good service.“
Diana - General Affair Officer
Ramayana Department Store
What Our
Customers Said
“Dari segi Operasional kami cukup puas dengan pelayanan yang
diberikan, proses claim yang cepat, support team di Grup WA yang
sangat tanggap, lead time yang cukup puas dan dapat dijaga
dengan baik serta respon ketika ada kendala sangat baik.“
Albert - Fullfilment Assistant Manager
Erajaya
“Untuk pengiriman perdana kami, sangat puas dimana kurir datang
tepat waktu, menjalankan tugasnya dengan baik dan barang telah
sampai dalam kondisi baik.“
Bunga - Manager Procurement
AEON Mall
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