Main Things to learn about The Queuing system

Finite / Infinite Return to source population

Low Probability of immediate

Distribution
return back
a. Constant
b. Random
1. Exponential Arrival Pattern Line Length
2. Poisson
1. Controllable
Number of Lines
2. Uncontrollable
with multiple
Size Of Arrival servers

1. Single Queue Discipline

2. Batch ---Customer in group
Degree of Patience
1. Patient …….In line and stay
2. Impatient
First come first serve
Emergency first
Reservations first
Highest profit customer first
“Customer shall know the rule”
Problem Of Single Sever system

Single Server – one Long line of customers

Server Utilization % Customer are Finite and they won’t leave

till they are served
Avg no's of Avg no's of customers
customers in Line in system Arrival is Exponential distribution and
Avg time per Avg time per customer Service pattern is also Exponential
customer in line in System distribution
MM1 model for waiting Line on example
lambda Single Server – one Long line of customers

Customer are Finite and they won’t leave

mue till they are served

Arrival is Exponential distribution and

Service pattern is also Exponential
distribution

Server Utilization %

Avg no's of
customers in Line

Avg time per

customer in line
MM1 model for waiting Line on example

lambda

mue

Avg no's of customers

in system

Avg time per

customer in System
Western Bank Example Part-1

Western National Bank is considering opening drive

through window for the customer service. Management
estimates that the customers will arrive at the rate 15 per
hr. The teller who will staff the window can service
customers at the rate of every three minutes.
Assume Poisson Arrival and Exponential service find
Single Server – one Long line of customers
Customer are Finite and they won’t leave
till they are served
Arrival is Poisson Distribution and Service
pattern is also Exponential distribution

a. Utilization of counter
b. Avg number in waiting line Service rate µ = 20
c. Avg number in the system Customer arrival rate λ = 15
d. Avg. Waiting time in Line
e. Avg waiting time in the system, including service

a. The Avg utilization of teller using model

M1
ρ = λ/ µ , 15/20= 75% ρ = 75%
Western Bank Example Part-1

b. Avg number of customers in waiting c. Avg number of customers in system

line
2 Ns = λ/ (µ- λ),
Nq = λ/ µ (µ- λ),
2 Ns= 15/(20-15)= 3 Customers
Nq= 15/20(20-15)= 2.25
d. Avg number in waiting time in
d. Avg number in waiting time in line
line
Tq = Nq / λ, Ts = Ns / λ,
Nq= 2.25 /15= 0.15 hr or 9 Nq= 3 /15= 0.2 hr or
mins 12mins