The Leadership Challenge® Workshop Facilitator‘s Guide, Third Ed., Rev. Copyright © 2006 by James M.

Kouzes and Barry Z. Posner. Reproduced by permission of Pfeiffer, an Imprint of Wiley. www.pfeiffer.com
 Agenda

 Orienteering
 Model the Way
 Inspire a Shared Vision
 Challenge the Process
 Enable Others to Act
 Encourage the Heart
 Committing

The Leadership Challenge® Workshop Facilitator‘s Guide, Third Ed., Rev. Copyright © 2006 by James M. Kouzes and Barry Z. Posner. Reproduced by permission of Pfeiffer, an Imprint of Wiley. www.pfeiffer.com
 TO LEAD:
TO GO,
TO GUIDE,
TO TRAVEL

The Leadership Challenge® Workshop Facilitator‘s Guide, Third Ed., Rev. Copyright © 2006 by James M. Kouzes and Barry Z. Posner. Reproduced by permission of Pfeiffer, an Imprint of Wiley. www.pfeiffer.com
 “Leadership is the art of
mobilizing others to want to
struggle for shared
aspirations.”
—Jim Kouzes and Barry Posner
The Leadership Challenge, Third Ed.

The Leadership Challenge®Workshop

WorkshopFacilitator‘s
Facilitator‘sGuide
Guide
®,, Third Ed., Rev. Copyright © 2006 by James M. Kouzes and Barry Z. Posner. Reproduced by permission of Pfeiffer, an Imprint of Wiley. www.pfeiffer.com
 The Five Practices®

 Model the Way

 Inspire a Shared Vision
 Challenge the Process
 Enable Others to Act
 Encourage the Heart

The Leadership Challenge® Workshop Facilitator‘s Guide, Third Ed., Rev. Copyright © 2006 by James M. Kouzes and Barry Z. Posner. Reproduced by permission of Pfeiffer, an Imprint of Wiley. www.pfeiffer.com
 Model the Way

 Find your voice by clarifying your

personal values.
 Set the example by aligning actions with
shared values.

The Leadership Challenge® Workshop Facilitator‘s Guide, Third Ed., Rev. Copyright © 2006 by James M. Kouzes and Barry Z. Posner. Reproduced by permission of Pfeiffer, an Imprint of Wiley. www.pfeiffer.com
 Inspire a Shared Vision

 Envision the future by imagining exciting

and ennobling possibilities.
 Enlist others in a common vision by
appealing to shared aspirations.

The Leadership Challenge® Workshop Facilitator‘s Guide, Third Ed., Rev. Copyright © 2006 by James M. Kouzes and Barry Z. Posner. Reproduced by permission of Pfeiffer, an Imprint of Wiley. www.pfeiffer.com
 Challenge the Process

 Search for opportunities by seeking

innovative ways to change, grow, and
improve.
 Experiment and take risks by constantly
generating small wins and learning from
mistakes.

The Leadership Challenge® Workshop Facilitator‘s Guide, Third Ed., Rev. Copyright © 2006 by James M. Kouzes and Barry Z. Posner. Reproduced by permission of Pfeiffer, an Imprint of Wiley. www.pfeiffer.com
 Enable Others to Act

 Foster collaboration by promoting

cooperative goals and building trust.
 Strengthen others by sharing power and
discretion.

The Leadership Challenge® Workshop Facilitator‘s Guide, Third Ed., Rev. Copyright © 2006 by James M. Kouzes and Barry Z. Posner. Reproduced by permission of Pfeiffer, an Imprint of Wiley. www.pfeiffer.com
 Encourage the Heart

 Recognize contributions by showing

appreciation for individual excellence.
 Celebrate the values and victories by
creating a spirit of community.

The Leadership Challenge® Workshop Facilitator‘s Guide, Third Ed., Rev. Copyright © 2006 by James M. Kouzes and Barry Z. Posner. Reproduced by permission of Pfeiffer, an Imprint of Wiley. www.pfeiffer.com
 Admired Leader

21% Ambitious 88% Honest

40% Broad-minded 23% Imaginative
20% Caring 6% Independent
66% Competent 65% Inspiring
28% Cooperative 47% Intelligent
20% Courageous 14% Loyal
33% Dependable 17% Mature
24% Determined 8% Self-controlled
42% Fair-minded 34% Straightforward
71% Forward-looking 35% Supportive

The Leadership Challenge® Workshop Facilitator‘s Guide, Third Ed., Rev. Copyright © 2006 by James M. Kouzes and Barry Z. Posner. Reproduced by permission of Pfeiffer, an Imprint of Wiley. www.pfeiffer.com
 High Management Credibility

 Be proud to say they’re part of organization.

 Feel strong sense of team spirit.
 See personal values as consistent with
organization.
 Feel attached and committed to. organization.
 Have sense of ownership of organization.

The Leadership Challenge® Workshop Facilitator‘s Guide, Third Ed., Rev. Copyright © 2006 by James M. Kouzes and Barry Z. Posner. Reproduced by permission of Pfeiffer, an Imprint of Wiley. www.pfeiffer.com
 Low Management Credibility

 Produce only if watched carefully.

 Be motivated primarily by money.
 Say good things about organization, but
criticize it privately.
 Consider looking for another job in tough
times.
 Feel unsupported and unappreciated.

The Leadership Challenge® Workshop Facilitator‘s Guide, Third Ed., Rev. Copyright © 2006 by James M. Kouzes and Barry Z. Posner. Reproduced by permission of Pfeiffer, an Imprint of Wiley. www.pfeiffer.com
 Shared Values

 Foster feelings of personal effectiveness.

 Promote company loyalty.
 Facilitate consensus about goals and stakeholders.
 Encourage ethical behavior.
 Promote strong norms about working hard and
caring.
 Reduce job stress and tension.
 Foster pride in the company.
 Facilitate understanding about job expectations.
 Foster teamwork and esprit de corps.

The Leadership Challenge® Workshop Facilitator‘s Guide, Third Ed., Rev. Copyright © 2006 by James M. Kouzes and Barry Z. Posner. Reproduced by permission of Pfeiffer, an Imprint of Wiley. www.pfeiffer.com
 What’s it like to drive in the fog?

The Leadership Challenge® Workshop Facilitator‘s Guide, Third Ed., Rev. Copyright © 2006 by James M. Kouzes and Barry Z. Posner. Reproduced by permission of Pfeiffer, an Imprint of Wiley. www.pfeiffer.com
 Inspire a Shared Vision

 Envision the future by imagining exciting

and ennobling possibilities.
 Enlist others in a common vision by
appealing to shared aspirations.

The Leadership Challenge® Workshop Facilitator‘s Guide, Third Ed., Rev. Copyright © 2006 by James M. Kouzes and Barry Z. Posner. Reproduced by permission of Pfeiffer, an Imprint of Wiley. www.pfeiffer.com
 “I Have A Dream”

The Leadership Challenge® Workshop Facilitator‘s Guide, Third Ed., Rev. Copyright © 2006 by James M. Kouzes and Barry Z. Posner. Reproduced by permission of Pfeiffer, an Imprint of Wiley. www.pfeiffer.com
 5 Components of Shared Vision

 Ideal
 Unique
 Image
 Future oriented
 Common purpose

The Leadership Challenge® Workshop Facilitator‘s Guide, Third Ed., Rev. Copyright © 2006 by James M. Kouzes and Barry Z. Posner. Reproduced by permission of Pfeiffer, an Imprint of Wiley. www.pfeiffer.com
 Breathe Life Into Shared Visions

 Images and word pictures

 Metaphors
 Examples
 Stories
 References to history
 Emotions
 Symbols

The Leadership Challenge® Workshop Facilitator‘s Guide, Third Ed., Rev. Copyright © 2006 by James M. Kouzes and Barry Z. Posner. Reproduced by permission of Pfeiffer, an Imprint of Wiley. www.pfeiffer.com
 Enlisting Others

The Leadership Challenge® Workshop Facilitator‘s Guide, Third Ed., Rev. Copyright © 2006 by James M. Kouzes and Barry Z. Posner. Reproduced by permission of Pfeiffer, an Imprint of Wiley. www.pfeiffer.com
 Challenge the Process

 Search for opportunities by seeking

innovative ways to change, grow, and
improve.
 Experiment and take risks by constantly
generating small wins and learning from
mistakes.

The Leadership Challenge® Workshop Facilitator‘s Guide, Third Ed., Rev. Copyright © 2006 by James M. Kouzes and Barry Z. Posner. Reproduced by permission of Pfeiffer, an Imprint of Wiley. www.pfeiffer.com
 “The focus of a leader’s attention should
be less on the routine operations and much
more on the untested and untried. Leaders
should always be asking ‘What’s new?
What’s next? What’s better?’ That’s where
the future is.”

Jim Kouzes and Barry Posner

The Leadership Challenge, Third Ed.

The Leadership Challenge®Workshop

WorkshopFacilitator‘s
Facilitator‘sGuide
Guide
®,, Third Ed., Rev. Copyright © 2006 by James M. Kouzes and Barry Z. Posner. Reproduced by permission of Pfeiffer, an Imprint of Wiley. www.pfeiffer.com
 “When my employees make
mistakes trying to improve
something, I give them a round
of applause.”
Jim Read
The Read Corporation

The Leadership Challenge®Workshop

WorkshopFacilitator‘s
Facilitator‘sGuide
Guide
®,, Third Ed., Rev. Copyright © 2006 by James M. Kouzes and Barry Z. Posner. Reproduced by permission of Pfeiffer, an Imprint of Wiley. www.pfeiffer.com
 Enable Others to Act

 Foster collaboration by promoting

cooperative goals and building trust.
 Strengthen others by sharing power and
discretion.

The Leadership Challenge® Workshop Facilitator‘s Guide, Third Ed., Rev. Copyright © 2006 by James M. Kouzes and Barry Z. Posner. Reproduced by permission of Pfeiffer, an Imprint of Wiley. www.pfeiffer.com
 Give Your Power Away

 Share information.
 Involve people in making decisions.
 Allow discretion for decisions.
 Back people up when they make decisions.
 Assign non-routine jobs.
 Clear away obstacles.
 Eliminate rules.

The Leadership Challenge® Workshop Facilitator‘s Guide, Third Ed., Rev. Copyright © 2006 by James M. Kouzes and Barry Z. Posner. Reproduced by permission of Pfeiffer, an Imprint of Wiley. www.pfeiffer.com
 “You can’t do what you say if
you don’t know how.”
Jim Kouzes and Barry Posner
The Leadership Challenge, Third Ed.

The Leadership Challenge®Workshop

WorkshopFacilitator‘s
Facilitator‘sGuide
Guide
®,, Third Ed., Rev. Copyright © 2006 by James M. Kouzes and Barry Z. Posner. Reproduced by permission of Pfeiffer, an Imprint of Wiley. www.pfeiffer.com
 Collaboration happens when . . .

 There’s a climate of trust.

 People need each other to be
successful.
 People have to interact face-to-face.

The Leadership Challenge® Workshop Facilitator‘s Guide, Third Ed., Rev. Copyright © 2006 by James M. Kouzes and Barry Z. Posner. Reproduced by permission of Pfeiffer, an Imprint of Wiley. www.pfeiffer.com
 “If you don’t show your
appreciation to your people,
then they’re going to stop
caring, and then you’re going
to find yourself out of
business.”
LuAnn Sullivan
Wells Fargo Bank

The Leadership Challenge®Workshop

WorkshopFacilitator‘s
Facilitator‘sGuide
Guide
®,, Third Ed., Rev. Copyright © 2006 by James M. Kouzes and Barry Z. Posner. Reproduced by permission of Pfeiffer, an Imprint of Wiley. www.pfeiffer.com
 Encourage the Heart

 Recognize contributions by showing

appreciation for individual excellence.
 Celebrate the values and victories by
creating a spirit of community.

The Leadership Challenge® Workshop Facilitator‘s Guide, Third Ed., Rev. Copyright © 2006 by James M. Kouzes and Barry Z. Posner. Reproduced by permission of Pfeiffer, an Imprint of Wiley. www.pfeiffer.com
 The Seven Essentials

 Focus on clear standards

 Expect the best from others
 Pay attention
 Personalize recognition
 Tell the story
 Create a spirit of community
 Set the example

The Leadership Challenge® Workshop Facilitator‘s Guide, Third Ed., Rev. Copyright © 2006 by James M. Kouzes and Barry Z. Posner. Reproduced by permission of Pfeiffer, an Imprint of Wiley. www.pfeiffer.com
 Telling an Encouraging Story

 Identify the contributor(s).

 Set the stage and paint the scene.
 Describe the action.
 Tell how it ended.
 Include a surprise.

The Leadership Challenge® Workshop Facilitator‘s Guide, Third Ed., Rev. Copyright © 2006 by James M. Kouzes and Barry Z. Posner. Reproduced by permission of Pfeiffer, an Imprint of Wiley. www.pfeiffer.com
 “Ceremonies, celebrations,
and rituals are not about the
event. They’re about touching
the hearts and souls of every
employee.”
Victoria Sandvig
Charles Schwab & Company

The Leadership Challenge®Workshop

WorkshopFacilitator‘s
Facilitator‘sGuide
Guide
®,, Third Ed., Rev. Copyright © 2006 by James M. Kouzes and Barry Z. Posner. Reproduced by permission of Pfeiffer, an Imprint of Wiley. www.pfeiffer.com