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Tools Topics

1. ServiceNow Certified System Administrator CSA Practice


Test Set 5

ServiceNow Certified System Administrator CSA


Practice Test Set 5
Which of the following can not be considered Configuration Items?

Options are :

Busienss Services

Computers x
Users
(Correct)

Applications

Answer :Users
Tools Topicsx

When the UI Actions Active box is checked, the UI Action is running and visible unless there
is

Options are :

a condition does not meet

user clicks UI actions

a condition met that specifies otherwise


(Correct)

All of the above

Answer :a condition met that specifies otherwise

Records correspond to rows in a table.

Options are :

All of the above

Records
(Correct)

Field

Tables

Answer :Records
x
Which statement best describes reason for Templates creation to be restricted to select
groups?

Options are :

To make it look like complicated process

All of the above

Since it's easy to create

Since it can be used to by-pass process, like mandatory fields, UI policies, etc.
(Correct)

Answer :Since it can be used to by-pass process, like mandatory fields, UI policies, etc.
Tools Topicsx

Which statement is true about import set?

Options are :

Import Sets only allows cvs import files

Data is copied from import set table to destination table


(Correct)

Import Sets only supports xls

Data is moved from import set table to source table

Answer :Data is copied from import set table to destination table

Approvers have the ___________ role but no other roles.

Options are :

All of the above x


approver_user

approver
(Correct)

user_approver

Answer :approver

Which search results is INCORRECT if you enter "service" in navigator filter?

Options are :

Configuration -> Application Service

Self-Service -> Knowledge

Incident -> Assigned to me


(Correct)

Service Portal -> Widget

Answer :Incident -> Assigned to me


Tools Topicsx

Which elevated role is required to modify access control rules?

Options are :

secure_access

security_admin
(Correct)

acl_admin

admin

Answer :security_admin x
Which two options are available in the Form Designer's Page Header component?

Options are :

Select Table
(Correct)

All of the above

Select Layout

Select View
(Correct)

Answer :Select Table


Select View

What is returned when typing <table name>.list in Filter Navigator?

Options are :

None of the above

Dispalys list of records in the table


(Correct)
ToolsDisplay list of fields of a table Topicsx
Displays a blank form for creating a new record in the table

Answer :Dispalys list of records in the table

Which UI action saves information for a new record and leaves the form?

Options are :

Delete
x
Update

Save

Submit
(Correct)

Answer :Submit

ServiceNow user interface is divided into three areas

Options are :

Footer Frame

Content Frame
(Correct)

Banner Frame
(Correct)

Application Navigator
(Correct)

Answer :Content Frame


Banner Frame
Application Navigator

What is ServiceNow's architecture model?


Tools Topicsx
Options are :

SaaS

None of the above

IaaS

aPaaS
(Correct)

Answer :aPaaS

x
Dashboards may be responsive or non-responsive, but are set as non-responsive by default.
Responsive dashboards require the activation of the following plugin:

Options are :

Performance Analytics
(Correct)

Advanced Analytics

Advanced Reporting

Interactive Dashboard

Answer :Performance Analytics

Which of the following best describes Column Context Menu in a list?

Options are :

Right-click in a row's cell to see a menu with actions related to the values that cell, such filtering
options, assigning tags and more.
x
ToolsClick the list context menu icon next to the title of the list to access options related to viewingTopics
and
filtering the entire incident list.

None of above.

Click the column context menu icon in the desired column header to display actions related to that
column, such as creating quick reports, configuring the list, and exporting data.
(Correct)

Answer :Click the column context menu icon in the desired column header to display actions related
to that column, such as creating quick reports, configuring the list, and exporting data.

Which tool s a conversational bot platform that provides assistance to help users obtain
information, make decisions, and perform common work tasks

Options are :

Visual Task Board

Virtual Agent
(Correct)

AI

Connect Chat

Answer :Virtual Agent

What is the different between Additional Comments and Work Notes on a form?

Options are :

Work Notes are visible to users with itil role and Additional Comments are avisible to all users
accesing the record.
(Correct)
Both are same just different labels
Tools Topicsx
Additional Comments are visible to users with itil role and Work Notes are avisible to all users
accesing the record.

None of the above

Answer :Work Notes are visible to users with itil role and Additional Comments are avisible to all
users accesing the record.

What is created when an order is placed for a catalog item?

Options are :

SCTASK, Req, Incident

Req, Incident, Item

Req, Task, Change

Req, RITM, SCTASK


(Correct)

Answer :Req, RITM, SCTASK

In Service Catalog, what capability is provided by Order Guides?

Options are :

Ordering multiple related items is not allowed

Order multiple, related items as multiple requests

Order multiple, related items as one request


(Correct) x
None of the above

Answer :Order multiple, related items as one request


Tools Topicsx
Which statement is incorrect regarding Personalize a form?

Options are :

None of the above

Hide Important Fields

Hide Mandatory Fields


(Correct)

Show Important Fields

Answer :Hide Mandatory Fields

How to switch between the different views of columns on a list?

Options are :

Open the List Context Menu then select View. Then select the name of the desired view.
(Correct)

Click List Context Menu and select desired view.

Open the Column Context Menu and then select View. Then select the name of desired view list.

None of the above

Answer :Open the List Context Menu then select View. Then select the name of the desired view.

Which statement is incorrectly describes Access Control rule evaluation?

Options are :
x

The condition must evaluate to true.

The matching table-level and field-level ACL rules must either evaluate to true.
(Correct)

The user must have one of the roles in the required roles list. If the list is empty, this condition
evaluates to true.

The script must evaluate to true or return an answer variable with the value of true.

Answer :The matching table-level and field-level ACL rules must either evaluate to true.
Tools Topicsx

Which statement best describes Service Catalog flow?

Options are :

Servicenow catalog flow can create request and associate only items.

Servicenow Catalog flow is same as workflow

From an incident flow, you can create a request, and associate the request with the incident.
(Correct)

Service Catalog flow does not create request but only creates incidents.

Answer :From an incident flow, you can create a request, and associate the request with the incident.

What is the best practice to delete roles that are assigned to the group from a user record?

Options are :

You must delete user.

You can remove it from the user record.


x
You must remove the user from the group record
(Correct)

All of the above

Answer :You must remove the user from the group record

How does Flow Designer open when selected from Filter Navigator?

Options are :

In Content Frame

In new tab
(Correct)

In Chrome

In new window

Answer :In new tab


Tools Topicsx

Which of the following customization and branding options include in instance branding?

Options are :

All of the above


(Correct)

Banner image, text and colors

Browser tab title

Navigator background and text colors

Answer :All of the above

What is the purpose of Work notes and Additional comments in a task?


x
Options are :

None of the above

Work notes are only visible to fulfillers and are not available to external users or customer.
Additional comments is customer visible.
(Correct)

Additional comments are only visible to fulfillers and are not available to external users or
customer. Work notes is customer visible.

Worknotes are not logged into activity log as it's only for itil role.

Answer :Work notes are only visible to fulfillers and are not available to external users or customer.
Additional comments is customer visible.

Which feature is to design and build automated conversations that help your users quickly
obtain information, make decisions, and perform common work tasks?

Options are :

Connect Chat
ToolsKnowledge Topicsx
Live Feeds

Virtual Agent
(Correct)

Answer :Virtual Agent

What statement best describes Access Control rule evalution?

Options are :
x
The condition must evaluate to false.

The matching table-level and field-level ACL rules must both evaluate to true
(Correct)

The script may not answer variable with the value of true

Only field-level has to evaluate to true and table-level does not have evaluate to true.

Answer :The matching table-level and field-level ACL rules must both evaluate to true

A Knowledge article must be in this state to display to a user.

Options are :

Ready

Published
(Correct)

Complete

Received

Answer :Published
Which
Toolsstatement describes what metric can do? Topicsx

Options are :

Measure SLAs

Display realtime data

None

Measures and evaluates the effectiveness of IT service management processes.


(Correct)

Answer :Measures and evaluates the effectiveness of IT service management processes.

Which statement best describes Related list?

Options are :

To represent related records


(Correct)

To represent core table

To represent base records

To represent custom records

Answer :To represent related records

Which of the following is included in an updated set?

Options are :

Tables, fields, workflows, users


ToolsForm layout, fields, tables, workflow
(Correct) Topicsx
Email, Incidents, fields, users

users, group, table, workflow

Answer :Form layout, fields, tables, workflow

How do you import new data in ServiceNow from spreadsheet?

Options are :

Define http source, Create Transform Map, Run Transform

Load Data, Create Tranform Map, Run Transform


(Correct)

Select Data and Run transform

Select import Set and Run Transform

Answer :Load Data, Create Tranform Map, Run Transform

Which one of the following changes are captured in Update Set?

Options are :

Table, Column, Layout


(Correct)

User, Group, Table

Layout, View, User

Group, Column, CI

Answer :Table, Column, Layout


Tools Topicsx
What is purpose of order guide?

Options are :

Order guide submits multiple service catalog requests that generates several items.

Order guide submits multiple service catalog requests that generates one item.

None

Order guide submits a single service catalog request that generates several items.
(Correct)

Answer :Order guide submits a single service catalog request that generates several items.

What is different between Event Log and Event Registry?

Options are :

None

Both are the same

Event Registry records all system events and Event Logs to automate other activities like
notifications.

Event Log records all system events and Event Registry to automate other activities like
notifications.
(Correct)

Answer :Event Log records all system events and Event Registry to automate other activities like
notifications.

What is Content Frame?


Options are :
Tools Topicsx
All of above

Highlights important tools and settings that apply to your instance.

The components of the Application Navigator, the panel on the left side, are based upon your
assigned role(s).

Displays information, such as lists, forms, dashboards, knowledge bases, and service catalogs
depending on where you navigate within the platform
(Correct)

Answer :Displays information, such as lists, forms, dashboards, knowledge bases, and service
catalogs depending on where you navigate within the platform

What is the best statement that describes Application Navigator?

Options are :

Provides access to all the applications only

Provides access to all modules only

Provides access to all applications and the module they contain


(Correct)

None

Answer :Provides access to all applications and the module they contain

What is included in the Application Navigator History?

Options are :
x
Forms and lists accessed

Catalog items

Homepages visited

All of the above


(Correct)

Answer :All of the above


Tools Topicsx

What is used to assign security rights to user?

Options are :

ACL

Role
(Correct)

System

Rights

Answer :Role

Which of the following is known as Employee Self Service (ESS) users?

Options are :

Approver

Fulfiller

Requester
(Correct)

System Administrator x
Answer :Requester

Which role can elevate privilages to access higher security functionality?

Options are :

admin

elevate_admin

security admin
(Correct)

hi_admin

Answer :security admin


Tools Topicsx

Which of the following is associated with List Filters?

Options are :

User Menu

Breadcrumbs
(Correct)

Column Heading

Search

Answer :Breadcrumbs

Which are the three components tha tmake up a filter condition for a list?

Options are :

Field
(Correct) x

None of above

Operator
(Correct)

Value
(Correct)

Answer :Field
Operator
Value

Who can apply, create, modify and save list filters?

Options are :

Specialized users

Admin users

All users
(Correct)

Itil users

Answer :All users


Tools Topicsx

New tags can be made visible to:

Options are :

The current logged in user (Me)

Groups and Users

Any user (Everyone)

All of the above


(Correct)

Answer :All of the above x

What do you configure to show or hide fields from a view and change the list column order?

Options are :

List Editor

List Layout
(Correct)

List Configuration

List View

Answer :List Layout

What is a common way of testing functionality for different roles?

Options are :

Admin

Impersonate user
(Correct)
ToolsService Catalog Topicsx
ATF

Answer :Impersonate user

What is the function of paperclip icon on the Form header?

Options are :

Attach files on form


x
Attach, remove, or rename files on form.
(Correct)

View files on from

Rename files on form

Answer :Attach, remove, or rename files on form.

What are the some common field types:

Options are :

String
(Correct)

Reference
(Correct)

Choice
(Correct)

True/False
(Correct)

Answer :String
Reference
Choice
True/False

Which of the following does NOT opens in a separate tab?


Tools Topicsx
Options are :
Form Designer

Form Layout
(Correct)

Workflow Editor

All of the above

Answer :Form Layout

x
Which statement best describes Form Designer's Sections?

Options are :

Sections are used to all fields on the form under main section.

Sections are used to break up the form and group like information together.
(Correct)

Sections are used to group together information by field type.

All of the above

Answer :Sections are used to break up the form and group like information together.

How can user select records to be added to Related List?

Options are :

Edit button
(Correct)

New button

Select button
ToolsNone of the above Topicsx
Answer :Edit button

Which statement be describes what occurs after clicking Submit button on a new form?

Options are :

Save changes without existing the form view

Save changes on an existing record and return to the previously viewed page

Save changes on a new form and return to the previously viewed page
(Correct)

None of the above

Answer :Save changes on a new form and return to the previously viewed page

If you make a changes to an existing record and then attemp to leave the form using web
browser's Back button, what happens?

Options are :

You will be promoted a message asking if you want to reload the form to it's reoriginal state.

You will be prompted with a message asking if you are using you want to leave the record without
saving.
(Correct)

The form will be automatically saved and prompt a message saying record has been saved.

The record changes will be discarded and prompt user a message saying changes has been lost.

Answer :You will be prompted with a message asking if you are using you want to leave the record
without saving.
Tools Topicsx
When you change Settings (from Settings icon in banner frame), what does it configure?

Options are :

Affects admin users

Applies to itil users

Applies to all users

Affects only user account


(Correct)

Answer :Affects only user account

The Task (task) table is one of ServiceNow's core table and provides a series of standard
fields used on each of the tables that extend it, such as __________

Options are :

User

Group

Incident
(Correct)

Problem
(Correct)

Answer :Incident
Problem

Which statement best describes Group?

Options are :
ToolsGroup names are unique in ServiceNow. Topicsx

Group may contain other groups

Child group inhertis all roles owned by it's parent

All of the above


(Correct)

Answer :All of the above

Which of the following is true about Task Assignment Agent Intelligence?

Options are :

Automatically assign the correct category, priority and assignement group based on the record's
short description.
(Correct)

The incident created gets the right attention and SLA it deserves.
(Correct)

agent_int role needs to be assigned to setup Agent Intelligence.

Uses crowd sourcing method to drive the intelligence engine.

Answer :Automatically assign the correct category, priority and assignement group based on the
record's short description.
The incident created gets the right attention and SLA it deserves.

Which platform feature can be used to determine the relationships between field in an
Import Set table to field in an existing ServiceNow table?

Options are : x
B. Data Sources

A.Business Service Management Map

C. Transform Map
(Correct)

D. Cl RelationshipBuilder

Answer :C. Transform Map

Here is the Business Rule script template:

(function executeRule (current, previous */null when async*/) {

}) (current, previous);

This type of JavaScript function is known as:


Options are :
Tools Topicsx
Scoped

Constructor

Anonymous

Self-invoking
(Correct)

Answer :Self-invoking

Take Quiz :

Also Read : ServiceNow Certified System Administrator Practice Exam 2019 Set 6

Which one of the following is true for GlideUser (g_user) methods?

Options are :

A. Can be used in Client Scripts and UI Policies only


(Correct)

C. Can be used in Client Scripts, UI Policies, and UI Actions

B. Can be used in Business Rules only

D. Can be used in Business Rules, and Scripts Includes

Answer :A. Can be used in Client Scripts and UI Policies only

From the list below, identify one reason an application might NOT be a good fit with
ServiceNow. The application:
Tools are :
Options Topicsx

B. Requires "as-is" use of low-level programming libraries


(Correct)

C. Requires reporting capabilities

D. Uses forms extensively to interact with data

A.Needs workflow to manage processes

Answer :B. Requires "as-is" use of low-level programming libraries

Which one of the following is NOT a method used for logging messages in a server-side
script for a privately- scoped application?

Options are :

A.gs.log()
(Correct)

D. gs.debug()

B. gs.error()

C. gs.warn()

Answer :A.gs.log()

Take Quiz :

x
Also Read : ServiceNow Certified CIS CSM Test Exams (New York Release) Set 5
Which of the following is NOT a trigger type in Flow Designer?
Tools Topicsx

Options are :

C. Record

D. Schedule

B. Application

A.Outbound Email
(Correct)

Answer :A.Outbound Email

Which one of the following is NOT a UI Action type?

Options are :

A.List choice

B. Form button

D. Form choice
(Correct)

C. List banner button

Answer :D. Form choice

Which one of the following is true?


x

Options are :

C. A UI Policy's Scripts execute before the UI Policy's Actions


(Correct)

D. A UI Policy's Actions and Scripts execute at the same time

A. A UI Policy's Actions execute before the UI Policy's Scripts

B. The execution order for a UI Policy's Scripts and Actions is determined at runtime

Answer :C. A UI Policy's Scripts execute before the UI Policy's Actions

Take Quiz :

Also Read : Servicenow Application Developer Exam New-Practice Test Set 3


Tools Topicsx

What is a Module?

Options are :

C. A way of helping users quickly access information and services by filtering the items in the
Application Navigator

B. A group of menus, or pages, providing related information and functionality to end-users

A. The functionality within an application menu such as opening a page in the content frame or a
separate tab or window
(Correct)

D. A web-based way of providing software to end-users

Answer :A. The functionality within an application menu such as opening a page in the content frame
or a separate tab or window x

To see what scripts, reports, and other application artifacts will be in a published
application:

Options are :

A.Enter the name of the Application in the Global search field

B. Open the list of Update Sets for the instance

C. Examine the Application Files Related List in the application to be published


(Correct)

D. Open the artifact records individually to verify the value in the Application field

Answer :C. Examine the Application Files Related List in the application to be published

Which method call returns true only if the currently logged in user has the catalog_admin
role and in no other case?
Options are :
Tools Topicsx
D. g_user.hasRoleFromList('catalog_admin')

A.g_user.hasRole('catalog_admin')

B. g_user.hasRoleExactly('catalog_admin')
(Correct)

C. g_user.hasRoleOnly('catalog_admin')

Answer :B. g_user.hasRoleExactly('catalog_admin')

Take Quiz :

Also Read : ServiceNow Certified System Administrator CSA Practice Test Set 6

Which one of the following is NOT a debugging strategy for client-side scripts?

Options are :

C. jslog()
(Correct)

A. g_form.addInfoMessage()

B. Field Watcher

D. gs.log()

Answer :C. jslog()

If the Create module field is selected when creating a table, what is the new module's
default behavior?
Tools Topicsx
Options are :

A. Open an empty form so new records can be created

C. Display an empty homepage for the application

B. Open a link to a wiki article with instructions on how to customize the behavior of the new
module

D. Display a list of all records from the table


(Correct)

Answer :D. Display a list of all records from the table

When evaluating Access Controls, ServiceNow searches and evaluates:

Options are :

C. From the most specific match to the most generic match


(Correct)

D. From the most generic match to the most specific match

B. Only for matches on the current field

A.Only for matches on the current table

Answer :C. From the most specific match to the most generic match

Take Quiz :

Also Read : ServiceNow Certified CIS CSM Test Exams (New York Release) Set 1 x

Which of the following objects does a Display Business Rule NOT have access to?
Tools Topicsx
Options are :

D. current

B. GlideSystem

A. previous
(Correct)

C. g_scratchpad

Answer :A. previous

When configuring a module, what does the Override application menu roles configuration
option do?

Options are :

B. Self-Service users can access the module even though they do not have roles

A. Users with the module role but without access to the application menu access the module
(Correct)

C. Admin is given access to the module even if Access Controls would ordinarily prevent access

D. Users with access to the application menu can see the module even if they don't have the
module role

Answer :A. Users with the module role but without access to the application menu access the module
x
Which of the following are true for reports in ServiceNow? (Choose three.)

Options are :

E. Can be scheduled to be run and distributed by email

C. All users can generate reports on any table.

D. Can be run on demand by authorized users.


(Correct)

B. Can be a graphical representation of data.


(Correct)

A. Any user can see any report shared with them.

Answer :D. Can be run on demand by authorized users.


B. Can be a graphical representation of data.

Take Quiz :

Also Read : ServiceNow Certified System Administrator CSA Practice Test Set 5
Tools Topicsx

Which of the following features are available to Global applications? (Choose two.)

Options are :

D. Flow Designer
(Correct)

C. Delegated Development

A. Automated Test Framework


(Correct)

B. Source Control
x
Answer :D. Flow Designer
A. Automated Test Framework

It is best practice to define the business requirements and the process(es) an application
will manage as part of the application development plan. What are some of the
considerations to document as part of the business process?

Options are :

A.Business problem, data input/output, users/stakeholders, and process steps


(Correct)

B. Business problem, data input/output, project schedule, and process steps

D. Business problem, users/stakeholders, available licenses, and database capacity

C. Business problem, data input/output, users/stakeholders, and database capacity

Answer :A.Business problem, data input/output, users/stakeholders, and process steps

When configuring the content of an Email Notification, which syntax should be used to
reference the properties of an event triggering the Notification?
Tools Topicsx
Options are :

C. ${property name>.getDisplayValue()}

D. ${gs.}
A.${event.}
(Correct)

B. ${current.}

Answer :A.${event.}

Take Quiz :

Also Read : ServiceNow Certified System Administrator CSA Practice Test Set 3

How many applications menus can an application have? (Check It Once)

Options are :

A. 3, one for an application's user modules, one for an application's administrator modules, and
one for the ServiceNow administrator's modules

D. 1, which is used for all application modules


(Correct)

C. 2, one for an application's user modules and one for an application's administrator modules

B. As many as the application design requires

Answer :D. 1, which is used for all application modules

Which of the following CANNOT be debugged using the Field Watcher?


Tools Topicsx
Options are :

B. Script Includes
(Correct)

A.Business Rules

C. Client Scripts

D. Access Controls

Answer :B. Script Includes

Which one of the following is part of the client-side scripting API?

Options are :

A.workflow.scratchpad

B. GlideUser object (g_user)


(Correct)

D. GlideSystem object(gs)

C. current and previous objects

Answer :B. GlideUser object (g_user)

Take Quiz :

Also Read : Servicenow Application Developer Exam New-Practice Test Set 3 x

When configuring a REST Message, the Endpoint is:


Tools Topicsx
Options are :

C. Information about the format of the returned data

B. The URI of the data to be accessed, queried or modified


(Correct)

D. The response from the provider indicating there is no data to send back

A.The commands to the REST script to stop execution

Answer :B. The URI of the data to be accessed, queried or modified

Which one of the following is the baseline behavior of a table in a privately-scoped


application?

Options are :

B. Any Business Rule can read, write, delete, and update from the table

D. All application scopes can read from the table


(Correct)

C. Only artifacts in the table's application can read from the table

A. The table and its data are not accessible using web services

Answer :D. All application scopes can read from the table

Identify the incorrect statement about Delegated Development in ServiceNow.


x
Options are :

A. Administrators can grant non-admin users the ability to develop global applications
(Correct)

C. Administrators can grant the developer access to script fields.

B. Administrators can specify which application file types the developer can access.

D. Administrators can grant the developer access to security records

Answer :A. Administrators can grant non-admin users the ability to develop global applications

Take Quiz :

Also Read : ServiceNow Customer Service Practice Tests Orlando Set 8


Tools Topicsx

Which objects can be used in Inbound Action scripts?

Options are :

C. current and event

A.current and previous

D. current and producer

B. current and email


(Correct)

Answer :B. current and email

How must Application Access be configured to prevent all other private application scopes
from creating configuration records on an application's data tables? x

Options are :

C. Set the Accessible from field value to This application scope only and de-select the Allow
access to this table via web services option

A. You must create Access Controls to prevent all other application scopes from creating
configuration records on an application's data tables rather than using Application Access

D. Set the Accessible from field value to This application scope only
(Correct)

B. Set the Accessible from field value to All application scopes and de-select the Can create an
option

Answer :D. Set the Accessible from field value to This application scope only

One of the uses of the ServiceNow REST API Explorer is:

Options are :

A.Practice using REST to interact with public data providers


ToolsD. Create sample code for sending REST requests to ServiceNow
(Correct) Topicsx

B. Find resources on the web for learning about REST

C. Convert SOAP Message functions to REST methods

Answer :D. Create sample code for sending REST requests to ServiceNow

Take Quiz :

Also Read : Servicenow Application Developer Exam New-Practice Test Set 11

When configuring an Access Control which has no condition or script, which one of the
following statements is NOT true?

Options are :

B. table.None will grant access to every record on the table

A.table.*will grant access to every field in a record

D. table.id will grant access to a specific record on the table


(Correct)

C. table.field will grant access to a specific field in a record

Answer :D. table.id will grant access to a specific record on the table
Tools Topicsx

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