ServiceNow Certified System Administrator Practice Exam 2019 Set 5

Tools Topics
1. (ServiceNow Certification Dumps) ServiceNow Certified

System Administrator Practice Exam 2019 Set 5
ServiceNow Certified System Administrator

Practice Exam 2019 Set 5
What is related to High Security Plugin in ServiceNow?
Options are :
Impersonation feature
ACL
security_admin role for elevated privilege
Answer :security_admin role for elevated privilege

x
Take Quiz :
Also Read : ServiceNow Certified System Administrator CSA Practice Test Set 1
Tools Topicsx
To change the prefix of a Ticket Number, which module of ServiceNow is used?
Options are :
UI macro
System properties
Number Maintenance
Script
Answer :Number Maintenance
Which one is not part of filter conditions
Options are :
Type Field
x
Field
Value
Operator
Answer :Type Field
Does ESS have a role?
Options are :
No
Yes
Answer :No
ToolsTake Quiz : Topicsx
Also Read : ServiceNow Certified System Administrator Practice Exam 2019 Set 5
Record ACL rules are processed in the following ordera) Match the object against field ACL
ruleb) Match the object against table ACL rule
x
Options are :
a,b
None
b,a
Answer :b,a
When you open a service catalog and click the Order button what gets created first?
Options are :
Workflow
ToolsTASK Topicsx
REQ
RITM
Answer :REQ
What is metric
Options are :
A metric is a comparative measurement used to report the effectiveness of workflow and SLA.
A metric is a time measurement used to report the effectiveness of workflow and SLA.
A metric is a report gauge used on homepage to display real-time data.
A metric is used to measure and evaluate the effectiveness of IT management process.
Answer :A metric is used to measure and evaluate the effectiveness of IT

management process.
Take Quiz :
x
Also Read : ServiceNow Certified CIS CSM Test Exams (New York Release) Set 6
Tools Topicsx
What roles are provided?
Options are :
All of the above
Employee Self Service (ESS)
System Administrator
Approvers
Answer :System Administrator

Approvers
In workflow, what are the states? Select all that apply.
Options are :
Delivery
Fulfilment
Checked Out
x
Unpublished
Waiting for approval
Published
Answer :Checked Out

Unpublished
Published
how can a notification be sent out?
Options are :
Script
All of these
Workflow
ToolsBusiness Rule Topicsx
Answer :All of these
Take Quiz :
Also Read : Servicenow Application Developer Exam New-Practice Test Set 2
x
Column is a field and a row is a record
Options are :
FALSE
TRUE
Answer :TRUE
Acronym: LDAP
Options are :
Lightweight Directory Access Password

ToolsLightweight Distributed Access Password Topicsx
Lightweight Directory Access Protocol
Lightweight Data Access Protocol
Answer :Lightweight Directory Access Protocol
What do Service Catalog Variables provide?
Options are :
Definitions of available item options using questions choices.
Question selections then define the available option.
All of these.
Options to tailor a catalog item to the customers' needs.
Answer :All of these.
Take Quiz :
x
Tools
Fill
x
in the blank: _____ is any content created using the ServiceNow knowledge base. Topics
Options are :
News
Blog
Post
Article
Answer :Article
Workflows need to be checked out before they can be edited?
Options are :
TRUE
FALSE
Answer :TRUE
x
The CMDB application in Service now does the following; Select all that apply.
Options are :
Facilitate quick impact analysis.
Increase cost saving to the business.
Contains assets and their relationships.
Help protect a record based on its contents.
Helps locate failed changes.
Answer :Facilitate quick impact analysis.

Increase cost saving to the business.
Help
protect a record based on its contents.
Helps locate failed changes.
ToolsTake Quiz : Topicsx
What does =[TEXT] search for
x
Options are :
Starts with
Ends With
Starts with
Equals To
Contains
Does not contain
Answer :Equals To
KB articles are referred in which modules:

Tools are :
Options Topicsx
Database Views
CI
Self Service
News
Answer :News
What do you call an SLA when it is not met?
Options are :
Closed
Achieved
Canceled
Breached
Answer :Breached
Take Quiz : x
Tools Topicsx
How is the knowledge base populated? Select all that apply.
Options are :
From the Service Catalog using a record producer.
You can develop a business rule that generates a news item.
The problem application plugin has a workarounds feature.
Importing existing articles.
Using update sets.
From an existing problem record.
Answer :From the Service Catalog using a record producer.

You can develop a
business rule that generates a news item.
Importing existing articles.
Using update sets.
From an existing problem record.
In which table the SLA for tasks are tracked?
Options are :
contract_sla_list
task_sla
Task
sla_task
Answer :task_sla
Where can you check which release an instance is running?
Options are :
System Diagnostics
Tools Topicsx
System Definition
Homepage
Stats
Answer :Stats
Take Quiz :
What are the aspects of Service Level Agreement? Select all that apply
Options are :
SLA Breached: The record defining the conditions for SLA to be breached.
Task SLA : Individual instances of the SLA associated with particular tasks.
SLA automation : The business rule and scheduled job that automates the SLA.
SLA Definition : The record defining the conditions to trigger the sla.
SLA Workflow : The workflow driving events or actions based on the SLA.
Tools Topicsx
SLA automation : The business rule and scheduled job that automates the SLA.
SLA
Definition : The record defining the conditions to trigger the sla.
SLA Workflow : The
workflow driving events or actions based on the SLA.
Workflows can only run against a table that extend the task table.
Options are :
TRUE
FALSE
Answer :FALSE
_____ is a group of modules which provides its related information. For example Incident
provides the information related to incident process. It consist of modules like create new
ticket, view incident tickets, view related tables etc
Options are : x
Change request
Application
CMDB
Application Navigator
Answer :Application
Take Quiz :
Tools Topicsx
What does *[TEXT] search for
Options are :
Contains
Does not contain
Starts with
Equals To
Ends With
x
Starts with
Answer :Contains
What are the types of metrics? Select all that apply.
Options are :
Field value duration
HTML
Form value duration
Script calculation
Business rule calculation

Tools
Answer :Field value duration
Script calculation Topicsx
Any table that extends from task [task] table can take advantage of task specific
functionality, including? Select all that apply.
Options are :
Events
Approvals
Roles
Inactivity Monitors
Service Levels
Assignments
Answer :Approvals
Inactivity Monitors
Service Levels
Assignments
Take Quiz :
x
SLAs include actions that can be triggered when during the lifecycle?
Tools Topicsx
Options are :
Anytime
In progress
Completed
Breached
Answer :Anytime
What does %[TEXT] search for
Options are :
Contains
Starts with
Starts with
Ends With
x
Does not contain
Equals To
Answer :Ends With
A variable Set is a modular unit of variables that can be shared between catalog items?
Options are :
FALSE
TRUE
Answer :TRUE
Take Quiz :
Tools Topicsx
Topic is the highest level in the hierarchy of the knowledge base.
Options are : x
FALSE
TRUE
Answer :TRUE
_____ is a part of an application which provides a particular information. For example in

Incident application, Create New _____ provides the information to create new incident
ticket etc
Options are :
Application
Module
ToolsApplication Navigator Topicsx
CMDB
Answer :Module
A _______ is a set of users who share a common purpose
Options are :
admins
Assignment Group
Group
Role
Answer :Group
Take Quiz :

x
How can you view the dictionary for a field

Tools Topicsx
Options are :
Configure Dictionary
Data Dictionary
Schema Map
Configure Label
Answer :Configure Dictionary
As the cmdb administrator, you extend the hardware (cmdb_ci_hardware) table. Next, the
extended table must have relationship rules created.
Options are :
TRUE
FALSE
Answer :TRUE x
When an event has been fired, a notification can be sent out.
Options are :
FALSE
TRUE
Answer :TRUE
Take Quiz :
Also Read : ServiceNow Certified CIS CSM Test Exams (New York Release) Set 6
Tools Topicsx
Help the Helpdesk is a tool that will auto populate the CMDB about your Window computer?
Options are :
TRUE
FALSE
Answer :TRUE x
What has conditions, scripts and roles and can limit security?
Options are :
Business Rules
Scripts Include
Data Policy
ACL - Access Control List
Answer :ACL - Access Control List

Tools Topicsx
Options are :
Stats
System Diagnostics
System logs
Upgrade History
Answer :System logs
Take Quiz :
Also Read : ServiceNow Customer Service Practice Tests Orlando Set 9
In ServiceNow setup, how would an administrator send notification after the instance has
been upgraded?
Options are :
By writing a client script.
In email logs by updating the notification �system upgraded" in email logs module with the
required user you want to send notification too.
Tools Topicsx
By writing a business rule.
By updating the notification �system upgraded" in notification module with the required user you
want to send notification to.
Answer :By updating the notification �system upgraded" in notification module

with the required user you want to send notification to.
Can we have multiple cycles for approvals in catalog item?
Options are :
NO
YES
Answer :YES
Table Name: Local Update Set
x
Options are :
Sys_xml
Sys_update_set
Sys_update
Sys_update_xml
Answer :Sys_update_set
Take Quiz :
Tools Topicsx
Gauge is a graphical, refreshable widget viewable as a homepage section.
Options are :
FALSE
TRUE
Answer :TRUE
x
Knowledge articles are maintained on which basis?
Options are :
Role assigned
KB workflow
Category
Task assigned
Answer :Category
Tools Topicsx
Recommended Reading
☯ Servicenow Application Developer Exam New-Practice Test Set 5
☯ ServiceNow Certified System Administrator CSA Practice Test Set 14
☯ ServiceNow HRSD Implementation Specialist Tests Set 1
☯ ServiceNow Certified CIS CSM Test Exams (New York Release) Set 2
☯ ServiceNow Customer Service Practice Tests Orlando Set 1

x
☯ ServiceNow Customer Service Practice Tests Orlando Set 3
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Tools Topics

1. (ServiceNow Certification Dumps) ServiceNow Certified

ServiceNow Certified System Administrator

What is related to High Security Plugin in ServiceNow?

security_admin role for elevated privilege

Answer :security_admin role for elevated privilege

To change the prefix of a Ticket Number, which module of ServiceNow is used?

Answer :Number Maintenance

Which one is not part of filter conditions

Answer :Type Field

Does ESS have a role?

A metric is a report gauge used on homepage to display real-time data.

A metric is used to measure and evaluate the effectiveness of IT management process.

Answer :A metric is used to measure and evaluate the effectiveness of IT

All of the above

Employee Self Service (ESS)

Answer :System Administrator

In workflow, what are the states? Select all that apply.

Waiting for approval

Answer :Checked Out

how can a notification be sent out?

Answer :All of these

Also Read : Servicenow Application Developer Exam New-Practice Test Set 2

Lightweight Directory Access Password

Lightweight Directory Access Protocol

Lightweight Data Access Protocol

Answer :Lightweight Directory Access Protocol

What do Service Catalog Variables provide?

Definitions of available item options using questions choices.

Question selections then define the available option.

Options to tailor a catalog item to the customers' needs.

Answer :All of these.

Workflows need to be checked out before they can be edited?

Facilitate quick impact analysis.

Increase cost saving to the business.

Contains assets and their relationships.

Help protect a record based on its contents.

Helps locate failed changes.

Answer :Facilitate quick impact analysis.

What does =[TEXT] search for

Does not contain

KB articles are referred in which modules:

What do you call an SLA when it is not met?

How is the knowledge base populated? Select all that apply.

From the Service Catalog using a record producer.

You can develop a business rule that generates a news item.

The problem application plugin has a workarounds feature.

Importing existing articles.

Using update sets.

From an existing problem record.

Answer :From the Service Catalog using a record producer.

In which table the SLA for tasks are tracked?

Where can you check which release an instance is running?

Also Read : Servicenow Application Developer Exam New-Practice Test Set 1

What does *[TEXT] search for

Does not contain

What are the types of metrics? Select all that apply.

Field value duration

Form value duration

Business rule calculation

What does %[TEXT] search for

Answer :Ends With

Topic is the highest level in the hierarchy of the knowledge base.