EGYPT HOSPITALITY CLASSIFICATION- ANNEX STAFF CRITERIA RESORTS

Contraints Items N° criteria Staff Criteria for Resorts Score

1-Definition
‫ﺗﻌﺮﯾﻒ‬ This annex is complementary to the Resorts
1 grid. It is applicable to all categories. M
‫ھﺬا اﻟﻤﻠﺤﻖ ﻣﻜﻤﻼً ﻟﻠﻤﻌﺎﯾﯿﺮ اﻟﺨﺎﺻﺔ ﺑﺎﻟﻤﻨﺘﺠﻌﺎت وﯾﻄﺒﻖ ﻋﻠﻰ‬
‫ﻛﻞ ﻓﺌﺎﺗﮭﺎ‬
2-Changing
rooms, showers
and toilets for
staff in main Separate sections for men and women are
establishment available
2 M
‫ﻏﺮف ﺗﻐﯿﯿﺮ اﻟﻤﻼﺑﺲ‬ ‫وﺟﻮد أﻗﺴﺎم ﻣﺨﺼﺼﺔ ﻟﻠﻌﺎﻣﻠﯿﻦ ﻣﻨﻔﺼﻠﺔ ﻋﻦ ﺗﻠﻚ اﻟﻤﺨﺼﺼﺔ‬
‫ﻟﻠﻌﺎﻣﻠﯿﻦ واﻷدﺷﺎش‬ ‫ﻟﻠﻌﺎﻣﻼت‬
‫ودورات اﻟﻤﯿﺎه ﻓﻲ‬
‫اﻟﻤﻨﺸﺄة‬

On each section showers, toilets and wash

basins area available
3 M
‫ﯾﻮﺟﺪ ﺑﻜﻞ ﻗﺴﻢ أدﺷﺎش وﺗﻮاﻟﯿﺘﺎت وأﺣﻮاض ﻏﺴﯿﺎ اﻟﻮﺟﮫ‬

1 shower, 1 toilet and 1 wash basin is

* 4
required for every 25 employees
‫ ﺣﻮض ﻟﻐﺴﯿﻞ اﻟﻮﺟﮫ ﻟﻜﻞ‬،‫ ﺗﻮاﻟﯿﺖ‬،‫وﺟﻮد دش‬
5
‫ﻋﺎﻣﻞ‬
Paper towels or hand drier and waste
5 basket are available M
‫وﺟﻮد ﻣﻨﺎﺷﻒ ورﻗﯿﺔ وﻣﺠﻔﻒ أﯾﺪى وﺳﻠﺔ ﻣﮭﻤﻼت‬

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 EGYPT HOSPITALITY CLASSIFICATION- ANNEX STAFF CRITERIA RESORTS

A vanity/ wash basin area with mirror and

sufficient shelving space between each
6 wash basin must be provided M
‫وﺟﻮد ﻣﻨﻄﻘﺔ ﻟﺤﻮض ﻏﺴﯿﻞ اﻟﻮﺟﮫ ﺑﻤﺮآة وﻣﺴﺎﺣﺔ ﻛﺎﻓﯿﺔ‬
‫ﻟﻸرﻓﻒ ﺑﯿﻦ ﻛﻞ ﺣﻮض‬
Toilets with internal or external water jet
7 ‫وﺟﻮد ﺗﻮاﻟﯿﺘﺎت ﺑﻘﺎﻋﺪة ﻣﺰودة ﺑﺸﻄﺎﻓﺎت داﺧﻠﯿﺔ أو ﺧﺎرﺟﯿﺔ‬ M
‫ﺑﻜﻞ ﺗﻮاﻟﯿﺖ‬
Toilet paper is provided
8 M
‫وﺟﻮد ورق ﺗﻮاﻟﯿﺖ‬
Male urinals exist, they have side view
9 partitions 3
‫ ﺑﯿﻨﮭﺎ ﻓﻮاﺻﻞ ﺟﺎﻧﺒﯿﺔ‬،‫وﺟﻮد ﻣﺒﺎول رﺟﺎﻟﻰ‬
in addition to the one above the sinks a
10 large mirror to be seen in full 3
‫ وﺟﻮد ﻣﺮآة طﻮﻟﯿﺔ‬،‫ﺑﺎﻹﺿﺎﻓﺔ ﻟﻠﻤﺮآة ﻓﻮق ﺣﻮض ﻏﺴﯿﻞ اﻟﻮﺟﮫ‬
Waste basket is provided
11 3
‫وﺟﻮد ﺳﻠﺔ ﻣﮭﻤﻼت‬
Floors are well maintained and clean
12 3
‫اﻷرﺿﯿﺎت ﺗﻜﻮن ﻣﺼﺎﻧﺔ ﺟﯿﺪة وﻧﻈﯿﻔﺔ‬
Walls are well maintained and clean
13 3
‫اﻟﺤﻮاﺋﻂ ﺗﻜﻮن ﻣﺼﺎﻧﺔ ﺟﯿﺪا وﻧﻈﯿﻔﺔ‬
Ceilings are well maintained and clean
14 3
‫اﻷﺳﻘﻒ ﺗﻜﻮن ﻣﺼﺎﻧﺔ ﺟﯿﺪا وﻧﻈﯿﻔﺔ‬
Furniture is well maintained and clean
15 3
‫اﻷﺛﺎث ﯾﻜﻮن ﻣﺼﺎن ﺟﯿﺪا وﻧﻈﯿﻒ‬
All areas are clean
16 3
‫ﻛﻞ اﻟﻤﻨﺎطﻖ ﻧﻈﯿﻔﺔ‬

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 EGYPT HOSPITALITY CLASSIFICATION- ANNEX STAFF CRITERIA RESORTS

3-Staff
Restaurant in
main Restaurant/Cafeteria is provided
17 M
establishment ‫وﺟﻮد ﻣﻜﺎن ﻣﺨﺼﺺ ﻛﻤﻄﻌﻢ أو ﻛﺎﻓﯿﺘﺮﯾﺎ ﻟﻠﻌﺎﻣﻠﯿﻦ‬
‫ﻣﻄﻌﻢ اﻟﻌﺎﻣﻠﯿﻦ ﻓﻲ‬
‫اﻟﻤﻨﺸﺄة‬
Temperature in close space range is
between 18° and 26°C
18 M
‫و‬ ‫درﺟﺔ اﻟﺤﺮارة ﻓﻲ اﻟﻤﻨﺎطﻖ اﻟﻤﻐﻠﻘﺔ ﺗﺘﺮاوح ﻣﺎ ﺑﯿﻦ‬
‫درﺟﺔ ﻣﺌﻮﯾﺔ‬
Television is provided minimum 30 inch
19 3
‫ﺑﻮﺻﺔ ﻋﻠﻰ اﻷﻗﻞ‬ ‫وﺟﻮد ﺗﻠﯿﻔﺰﯾﻮن ﺑﺸﺎﺷﺔ‬

Chairs and tables is provided for at least 25

% of total staff (no bench seating allowed)
20 M
‫ ﻋﻠﻰ اﻷﻗﻞ‬% ‫وﺟﻮد ﻛﺮاﺳﻰ وﻣﻨﺎﺿﺪ ﺑﺎﻟﻤﻄﻌﻢ ﺗﺴﺘﻮﻋﺐ‬
‫ ﻻ ﯾﺴﻤﺢ ﺑﺎﻟﻜﺮاﺳﻰ ﺑﺪون ﻣﺴﻨﺪ‬- ‫ﻣﻦ إﺟﻤﺎﻟﻰ ﻋﺪد اﻟﻌﺎﻣﻠﯿﻦ‬

Cold water for drink is available

21 M
‫وﺟﻮد ﻣﺎء ﻟﻠﺸﺮب ﺑﺎرد وﺳﺎﺧﻦ‬
Cutlery, china and glasses are provided ( no
partition tray)
22 3
‫ ﻻ ﯾﺴﻤﺢ‬- ‫وﺟﻮد أدوات اﻟﻤﺎﺋﺪة واﻟﺨﺰﻓﯿﺎت واﻟﺰﺟﺎﺟﯿﺎت‬
‫ﺑﻮﺟﻮد ﺻﻮاﻧﻰ ﻣﻘﺴﻤﺔ‬
Floors are well maintained and clean
23 3
‫اﻷرﺿﯿﺎت ﺗﻜﻮن ﻣﺼﺎﻧﺔ ﺟﯿﺪا وﻧﻈﯿﻔﺔ‬
Walls are well maintained and clean
24 3
‫اﻟﺤﻮاﺋﻂ ﺗﻜﻮن ﻣﺼﺎﻧﺔ ﺟﯿﺪا وﻧﻈﯿﻔﺔ‬
Ceilings are well maintained and clean
25 3
‫اﻷﺳﻘﻒ ﺗﻜﻮن ﻣﺼﺎﻧﺔ ﺟﯿﺪا وﻧﻈﯿﻔﺔ‬

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 EGYPT HOSPITALITY CLASSIFICATION- ANNEX STAFF CRITERIA RESORTS

4- Staff Housing
can be outside
and/or inside
Staff housing is available
resort 26 M
‫وﺟﻮد ﺳﻜﻦ ﻟﻠﻌﺎﻣﻠﯿﻦ‬
‫ﻓﻲ ﺣﺎﻟﺔ وﺟﻮد ﺳﻜﻦ‬
‫ﺧﺎرج‬/‫اﻟﻌﺎﻣﻠﯿﻦ داﺧﻞ‬
‫اﻟﻤﻨﺸﺄة‬
Separate sections of rooms for men and
women are available
27 M
‫ﺗﻜﻮن ھﻨﺎك أﻗﺴﺎم ﻣﻨﻔﺼﻠﺔ ﻟﻠﺤﺠﺮات اﻟﺨﺎﺻﺔ ﺑﺎﻟﻌﺎﻣﻠﯿﻦ ﻋﻦ‬
‫ﺗﻠﻚ اﻟﺨﺎﺻﺔ ﺑﺎﻟﻌﺎﻣﻼت‬
Temperature range is between 18° and
28 26°C M
‫و درﺟﺔ ﻣﺌﻮﯾﺔ‬ ‫ﺗﺘﺮاوح درﺟﺔ اﻟﺤﺮارة ﻣﺎ ﺑﯿﻦ‬
A security guard is on duty 24 hours for
29 these facilities 3
‫وﺟﻮد ﻓﺮد أﻣﻦ طﻮال اﻷرﺑﻌﺔ وﻋﺸﺮﯾﻦ ﺳﺎﻋﺔ ﻓﻲ ﻛﻞ اﻷﻣﺎﻛﻦ‬
Housekeeping service is provided daily in
all staff facilities
30 3
‫ﺧﺪﻣﺔ اﻷﺷﺮاف اﻟﺪاﺧﻠﻰ ﺑﺼﻔﺔ ﯾﻮﻣﯿﺔ ﻓﻲ ﻛﻞ أﻣﺎﻛﻦ إﻗﺎﻣﺔ‬
‫اﻟﻌﺎﻣﻠﯿﻦ‬
Staff Rooms: is minimum size 6 m3 per

* 31
person
‫ ﯾﻜﻮن اﻟﺤﺪ اﻷدﻧﻰ ﻟﻠﻤﺴﺎﺣﺔ اﻟﻤﺨﺼﺼﺔ ﻟﻜﻞ‬:‫ﺣﺠﺮات اﻟﻌﺎﻣﻠﯿﻦ‬
3
‫ﺷﺨﺺ ﻣﺘﺮ ﻣﻜﻌﺐ‬
Entrance door is solid and lockable
32 3
‫أﺑﻮاب اﻟﻐﺮف ﺻﻠﺒﺔ وﺗﻐﻠﻖ‬

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 EGYPT HOSPITALITY CLASSIFICATION- ANNEX STAFF CRITERIA RESORTS

Beds and mattresses are in good condition -

1 per person (bunk beds are acceptable no
33 more on two levels). 3
‫ ﺳﺮﯾﺮ ﻟﻜﻞ‬-‫اﻟﺴﺮاﯾﺮ واﻟﻤﺮاﺗﺐ ﻓﻲ ﺣﺎﻟﺔ ﺟﯿﺪة‬
‫ اﻷﺳﺮة اﻟﺮأﺳﯿﺔ ﻣﺴﻤﻮح ﺑﮭﺎ وﺑﺤﺪ أﻗﺼﻰ ﻣﺴﺘﻮﯾﯿﻦ‬- ‫ﺷﺨﺺ‬
Linen is clean
34 M
‫اﻟﻤﻔﺮوﺷﺎت ﻧﻈﯿﻔﺔ‬
Sufficient light is provided in the room
35 M
‫وﺟﻮد إﺿﺎءة ﻛﺎﻓﯿﺔ ﺑﺎﻟﻐﺮﻓﺔ‬
Lighting with energy-saving bulbs - low
36 consumption. M
‫اﻹﺿﺎءة ﺑﻠﻤﺒﺎت ﻣﻮﻓﺮة ﻟﻠﻄﺎﻗﺔ‬
Lockable closet must be available for each
37 staff member 3
‫وﺟﻮد دوﻻب ﯾﻐﻠﻖ ﺑﺎﻟﻤﻔﺘﺎح ﻟﻜﻞ ﻋﺎﻣﻞ‬
A mirror is provided
38 3
‫وﺟﻮد ﻣﺮآة‬
Waste basket must be provided in each
39 room 3
‫وﺟﻮد ﺳﻠﺔ ﻣﮭﻤﻼت ﻓﻲ ﻛﻞ ﻏﺮﻓﺔ‬
Floors are well maintained and clean
40 3
‫اﻷرﺿﯿﺎت ﺗﻜﻮن ﻣﺼﺎﻧﺔ ﺟﯿﺪا وﻧﻈﯿﻔﺔ‬
Walls are well maintained and clean
41 3
‫اﻟﺤﻮاﺋﻂ ﺗﻜﻮن ﻣﺼﺎﻧﺔ ﺟﯿﺪا وﻧﻈﯿﻔﺔ‬
Ceilings are well maintained and clean
42 3
‫اﻷﺳﻘﻒ ﺗﻜﻮن ﻣﺼﺎﻧﺔ ﺟﯿﺪا وﻧﻈﯿﻔﺔ‬
Furniture is well maintained and clean
43 3
‫اﻷﺛﺎث ﯾﻜﻮن ﻣﺼﺎن ﺟﯿﺪا وﻧﻈﯿﻒ‬

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 EGYPT HOSPITALITY CLASSIFICATION- ANNEX STAFF CRITERIA RESORTS

All areas are clean

44 3
‫ﻛﻞ اﻟﻤﻨﺎطﻖ ﺗﻜﻮن ﻧﻈﯿﻔﺔ‬
5-Staff bathroom
within staff
housing can be
outside and/or
inside
‫ﻋﻨﺪﻣﺎ ﯾﻜﻮن ﺳﻜﻦ‬ Staff Toilet / Shower Areas
45 M
‫ ﺣﻤﺎم‬/ ‫اﻟﻌﺎﻣﻠﯿﻦ‬ ‫ﯾﺠﺐ وﺟﻮد دورات ﻣﯿﺎه وﻣﻨﺎطﻖ ﻟﻼﺳﺘﺤﻤﺎم‬
‫اﻟﻤﻮظﻔﯿﻦ داﺧﻞ ﻣﺴﻜﻦ‬
‫اﻟﻌﺎﻣﻠﯿﻦ أو ﺧﺎرﺟﮫ‬

Showers, toilets and wash basins area

46 available for staff members M
‫وﺟﻮد أدﺷﺎش وﺗﻮاﻟﯿﺘﺎت وأﺣﻮاض ﻟﻐﺴﯿﻞ اﻟﻮﺟﮫ ﻟﻠﻌﺎﻣﻠﯿﻦ‬
1 shower, 1 toilet and 1 wash basin is
required by room
47 3
‫ ﺣﻮض ﻟﻐﺴﯿﻞ اﻟﻮﺟﺔ ﺑﻜﻞ ﻏﺮﻓﺔ‬،‫ ﺗﻮاﻟﯿﺖ‬،‫وﺟﻮد دش‬
‫ﻣﻦ ﻏﺮف اﻟﻌﺎﻣﻠﯿﻦ‬

When common toilettes are for several

rooms1 shower, 1 toilet and 1 wash basin is

* 48
required for every 10 staff
‫ﻓﻲ ﺣﺎﻟﺔ وﺟﻮد ﺣﻤﺎﻣﺎت ﻣﺸﺘﺮﻛﺔ ﻟﻌﺪد ﻣﻦ ﻏﺮف اﻟﻌﺎﻣﻠﯿﻦ‬،
M

‫ ﺣﻮض ﻟﻐﺴﯿﻞ اﻟﻮﺟﮫ‬،‫ ﺗﻮاﻟﯿﺖ‬،‫وﺟﻮد دش‬

‫ﻋﺎﻣﻠﯿﻦ ﺑﺴﻜﻦ اﻟﻌﺎﻣﻠﯿﻦ‬ ‫ﻟﻜﻞ‬

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 EGYPT HOSPITALITY CLASSIFICATION- ANNEX STAFF CRITERIA RESORTS

If staff housing is on more than one floor,

each floor has a toilet/ shower
49 M
‫ﻓﻲ ﺣﺎﻟﺔ ﻣﺎ إذا ﻛﺎن ﻣﻜﺎن ﺳﻜﻦ اﻟﻌﺎﻣﻠﯿﻦ ﻋﻠﻰ أﻛﺜﺮ ﻣﻦ طﺎﺑﻖ‬،
‫ﺗﻮﻓﯿﺮ دورة ﻣﯿﺎه ودش ﺑﻜﻞ طﺎﺑﻖ‬
Paper towels or hand drier and waste
50 basket are available M
‫وﺟﻮد ﻣﻨﺎﺷﻒ ورﻗﯿﺔ وﻣﺠﻔﻒ أﯾﺪى وﺳﻠﺔ ﻣﮭﻤﻼت‬
Floors are well maintained and clean
51 3
‫اﻷرﺿﯿﺎت ﺗﻜﻮن ﻣﺼﺎﻧﺔ ﺟﯿﺪا وﻧﻈﯿﻔﺔ‬
Walls are well maintained and clean
52 3
‫اﻟﺤﻮاﺋﻂ ﺗﻜﻮن ﻣﺼﺎﻧﺔ ﺟﯿﺪا وﻧﻈﯿﻔﺔ‬
Ceilings are well maintained and clean
53 3
‫اﻷﺳﻘﻒ ﺗﻜﻮن ﻣﺼﺎﻧﺔ وﻧﻈﯿﻔﺔ‬
Furniture is well maintained and clean
54 3
‫اﻷﺛﺎث ﯾﻜﻮن ﻣﺼﺎن وﻧﻈﯿﻒ‬
6-Staff Landry Uniforms are provided and maintained and
Facilities clean by the resort
55 M
‫ﺧﺪﻣﺔ ﻏﺴﯿﻞ اﻟﻤﻼﺑﺲ‬ ‫ وﯾﻜﻮن ﺑﺤﺎﻟﺔ ﺟﯿﺪة‬،‫وﺟﻮد زى ﻣﻮﺣﺪ ﻟﻠﻌﺎﻣﻠﯿﻦ ﺑﺎﻟﻤﻨﺘﺠﻊ‬
‫اﻟﺸﺨﺼﯿﺔ ﻟﻠﻌﺎﻣﻠﯿﻦ‬ ‫وﻧﻈﯿﻒ‬
Laundry services is provided through the
resort at reduced rates for personal laundry
56 of employees 3
‫وﺟﻮد ﺧﺪﻣﺔ ﻏﺴﯿﻞ وﻛﻰ اﻟﻤﻼﺑﺲ اﻟﺸﺨﺼﯿﺔ ﻟﻠﻌﺎﻣﻠﯿﻦ ﻣﻦ‬
‫ﺧﻼل اﻟﻤﻨﺸﺄة ﺑﺄﺳﻌﺎر ﻣﺨﻔﻀﺔ‬

Total mandatory criteria

Total non-compliant mandatory criteria
Total points criteria

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 EGYPT HOSPITALITY CLASSIFICATION- ANNEX STAFF CRITERIA RESORTS

Total non-compliant points

Minimum percentage points

Percentage of points obtained

NOTE:
M = Mandatory must have item,
A number = flexible score item
N/r = not required

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