Questionnaire

I. SOCIO -DEMOGRAPHIC CHARACTERISTICS OF RESIDENT RESPONDENT

Direction: Evaluate the following items below. Indicate your answer by putting a check ( ∕ )

on the space that corresponds to your answer or choice, or fill in the necessary information.

A. Personal Information

1. Name of Business:
2. Type of Business

2.1. Food Business (27)

2.2. Service (40)

2.3. Merchandising (89)

2.4. Other: _________(20)

II. EVALUATION OF THE RESPONDENTS ON THE FACTORS AFFECTING THE ETHICAL

DECISION-MAKING OF SMES.

Direction: Evaluate the following items using the scale given below. Indicate your answer by

putting a check ( ∕ ) on the space that corresponds to your answer or choice.

5- Strongly Agree
4- Agree
3- Moderately Agree
2- Disagree
1- Strongly Disagree

I. Moral Intensity 5 4 3 2 1
1. The business anticipates the 173 3 0 0 0
consequences of a decision to be made.

2. The business makes decisions through 174 1 1 0 0

considering its possible effect to the image
of the business.

3. The business takes a visible lead in 170 4 2 0 0

solving ethical dilemmas, considering how
they will play out beyond the organization.

4. The business makes decisions through 169 5 2 0 0

considering the possible social
consequences that may arise in the future.

5. The business makes decisions through 172 4 0 0 0

considering its possible effect to the owner
and employees’ personal life.

II. Individual and Situational Factors 5 4 3 2 1

1. The business considers its past 171 5 0 0 0

experiences when making a decision.

2. The business makes decision based on the owner’s individual factors such as:

2.1. Age 130 34 11 1 0

2.2. Gender 132 39 5 0 0

2.3. Knowledge 157 17 2 0 0

2.4. Personal Beliefs 166 9 1 0 0

3. The business makes decision based on the situation of its cultural environment such as:

3.1. Language 168 5 3 0 0

3.2. Values 172 4 0 0 0

3.3. Norms 171 5 0 0 0

3.4. Religious Beliefs 146 23 7 0 0

4. The business makes decision based on the situation of its industrial environment such
as:

4.1. Customers 176 0 0 0 0

4.2. Competitors 174 0 0 0 0

 4.3. Collaborators 142 26 6 2 0

5. The business makes decision based on the situation of its organizational environment
such as

5.1. Employee Behavior 139 28 7 2 0

5.2. Organization’s Culture 143 21 9 3 0

5.3. Leadership Style 141 29 5 1 0

III. Feedback Process 5 4 3 2 1

1. The business gathers feedback 167 8 1 0 0

regularly to improve its performance.

2. The business believes that feedbacks 176 0 0 0 0

from customers help the business in
addressing ethical dilemmas.

3. Customer feedbacks help the business 176 0 0 0 0

measure customer satisfaction.

4. Positive feedbacks from client, 176 0 0 0 0

suppliers, vendors, and other external
parties can be used to motivate to build
better working relations.

5. Negative customer feedbacks serve as 174 2 0 0 0

the business’s constructive criticisms to
formulate better decisions that will
improve and increase performance.

IV. Ethical Practices 5 4 3 2 1

1. The business promotes and 176 0 0 0 0

encourages ethical behavior in the
workplace.

2. The business develops its ethical 173 3 0 0 0

presence and reputation in order to
remain strong in the eyes of customers

3. The business balances the goals of 171 4 1 0 0

profits with the values of individuals and
society by practising good business
ethics.

4. The complexity of the rules and policy 168 6 3 0 0

of ethical conduct helps the business in
guiding decisions and conduct to
strengthen the public’s trust.

5. The business appreciates the nature 169 7 0 0 0

and importance of business ethics in order
to develop strategies and solutions to
address existing challenges and minimize
business failure.

V. Ethical Decision-Making 5 4 3 2 1

1. Having code of ethics is necessary 172 4 0 0 0

for SMEs.

2. The business considers all relevant 170 6 0 0 0

facts of the issue before coming up to a
decision.
3. The business identifies and evaluates 176 0 0 0 0
all possible options when making a
decision.
4. The business evaluates the potential 176 0 0 0 0
solution considering its long and short
term effects.
5. The potential solution must be 174 2 0 0 0
consistent with the values and ethics of
the business.