A STUDY ON RAPIDO: BIKE TAXI IN PATNA

A PROJECT REPORT

Submitted by

ANUSHKA MEHTA
(Exam Roll No. – 18COM01547)

in partial fulfillment for the award of the degree

of

BACHELOR OF COMMERCE

PATNA WOMEN’S COLLEGE

(AUTONOMOUS)

MARCH 2021
Declaration
I do hereby declare that this project work entitled “Rapido: Bike
Taxi in Patna” submitted by me for the partial fulfillment of the
requirement for the award of Bachelor of Commerce (B.Com) is a
record of my own research work.

The report embodies the finding based on my study and

observations are true to my knowledge and are stated in the report
along with the references.

In case of any justification required I‟ll be accountable to it.

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Table of Contents
Acknowledgement .................................................................................................5
Abstract .................................................................................................................6
List of Tables .........................................................................................................7
List of Figures .........................................................................................................8
1. Introduction ......................................................................................................9
1.1. Rapido .........................................................................................................9
1.2. Rapido Captain .......................................................................................... 11
1.3. Literature Review ...................................................................................... 12
1.4. Objective of the Study ............................................................................... 16
1.5. Limitations of theStudy ............................................................................. 17
2. Research Methadology.................................................................................... 18
2.1. Introduction ................................................................................................ 18
2.2. Simple Random Sampling .......................................................................... 18
2.3. Research Design ......................................................................................... 18
2.4. Research Instrument ................................................................................... 19
2.5. Data Collection .......................................................................................... 19
2.6. Personal Interviews .................................................................................... 19
2.7. Area of Study ............................................................................................. 20
2.8. Data Analysis ............................................................................................. 21
2.9. Hypothesis ................................................................................................. 22
3. Analysis and Interpretation ........................................................................... 23
3.1. Age of Drivers ........................................................................................... 23
3.2. Gender of Drivers ...................................................................................... 24
3.3. Educational Qualification ........................................................................... 25
3.4. Marital Status ............................................................................................. 26
3.5. Native of city Patna .................................................................................... 27

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3.6. Other Profession ......................................................................................... 28
3.7. Possess Driving Licence ............................................................................. 29
3.8. Possess Other Documents .......................................................................... 30
3.9. Service Period ............................................................................................ 31
3.10. Average Monthly Income ......................................................................... 32
3.11. Type of Driver .......................................................................................... 33
3.12. Service in other bike taxi company ........................................................... 34
3.13. Which company gives highest benefits? ................................................... 35
3.14. Fare reasonable for the rides ..................................................................... 36
3.15. Life Insurance .......................................................................................... 37
3.16. Vehicle Insurance ..................................................................................... 38
3.17. Time in settlement of money .................................................................... 39
3.18. Extra Benefits ........................................................................................... 40
3.19. Problems .................................................................................................. 41
3.20. Large market of bike taxi ......................................................................... 42
3.21. Factors affecting while serving ................................................................. 43
3.22. Coordination of customers ....................................................................... 44
3.23. Helmet/Hair Caps ..................................................................................... 45
3.24. Effect of Ratings ...................................................................................... 46
4. Problems ......................................................................................................... 47
5. Suggestions ..................................................................................................... 48
6. Conclusion ...................................................................................................... 49
7. References ....................................................................................................... 50
Appendix: Questionnaire ..................................................................................... 51

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Acknowledgement
This Project on “A study on Rapido: Bike Taxi in Patna” is completed on time because of
support of several people and I owe this entire project to them.

Firstly and most importantly I would like to thank our principal Dr. Sister M. Rashmi A.C. for
providing me with the opportunity to conduct this research project in the college which helped us
enhance our knowledge with profound respect and gratitude.

My sincere thanks to our Head of Department of Commerce, Dr. Soofia Fatima for guiding me
on every step of this project and for believing and encouraging me in carrying out this project.
My sincere thanks to the bike taxi drivers of “Rapido” for providing essential information which
helped in completion of this project.

Finally I would like to thank my family and friends for helping me in completion of this project.

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Abstract
Rapido is an online mobile application, It is an Indian origin based company and currently
serving only in India. It is a bike taxi company, where one can ride solo, book a quick ride with
driver. Rapido is a cheapest, fastest and most convenient way to communicate within the cities.
And Rapido was the one company who first introduces the concept of two wheeler taxi service in
the country. The purpose of this report was to analyze the work model of the company, factors or
conditions affecting the drivers, etc. The study is based on primary data collected through the
field survey and direct questionnaire to the respondents in Patna. The survey was carried out
during the month of March 2021. The overall analysis of the study reveals that most of the
drivers who are serving as a Rapido captain are a part-time service provider and mostly they are
students or some are having a side business. And, most of the Rapido captains having an
Intermediate degree. The most amazing thing in the data is that there were no female drivers in
the city Patna, who are serving as a captain for Rapido. And most of the drivers said that Rapido
has captured a large market of bike taxi service provider in Patna and also they are the one who
provides a huge benefits rather than other bike taxi service provider. Company also covers life
insurance of drivers as well as of customers while on service. Most of the respondents said that,
they always have to face the issue of traffic in the city Patna while serving, which creates
problem in pickup or dropping of customers.

The problems which the driver have to face from the company side is that, the company
sometimes delay in providing salary to the captains, which they get from online mode. And
sometimes poor net connectivity in some region creates problem for the drivers for which they
have to suffer lack of smoothness in the work of booking or completing ride.

The introduction of Rapido benefited the student to earn pocket money, people to earn extra
income. It not only benefited the drivers but also to the users, those who are availing the service
of Rapido, they easily and comfortably reach to the destination without taking extra time which
they have to face through the public transports.

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List of Tables

S.No. Table TITLE Page No

No.
1 Table 1 Age of Drivers 23
 2 Table 2 Gender of Drivers 24
3 Table 3 Educational Qualification 25
4 Table 4 Marital Status of Drivers 26
5 Table 5 Native of city Patna 27
6 Table 6 Profession of Driver 28
7 Table 7 Possess Driving License 29
8 Table 8 Other Documents 30
9 Table 9 Serving from how long 31
10 Table 10 Average monthly income 32
11 Table 11 Type of driver 33
12 Table 12 Serving in other bike taxi companies 34
13 Table 13 Which company gives highest benefits? 35
14 Table 14 Fare reasonable for the rides 36
15 Table 15 Life Insurance 37
16 Table 16 Vehicle Insurance 38
17 Table 17 Time taken in settlement of money 39
18 Table 18 Extra benefit offered 40
19 Table 19 Drivers facing problem 41
20 Table 20 Which bike taxi company has captured 42
large market
21 Table 21 Factors/Conditions affecting 43
22 Table 22 Customer co-ordinate with driver 44
23 Table 23 Helmets/Hair caps are provided 45
24 Table 24 Rating affects in income 46

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List of Figures

S.No. Figure TITLE Page No

No.
1 Fig. 1 Age of Drivers 23
2 Fig. 2 Gender of Drivers 24
3 Fig. 3 Educational Qualification 25
4 Fig. 4 Marital Status of Drivers 26
5 Fig. 5 Native of city Patna 27
6 Fig. 6 Profession of Driver 28
7 Fig. 7 Possess Driving License 29
8 Fig. 8 Other Documents 30
9 Fig. 9 Serving from how long 31
10 Fig. 10 Average monthly income 32
11 Fig. 11 Type of driver 33
12 Fig .12 Serving in other bike taxi companies 34
13 Fig. 13 Which company gives highest benefits? 35
14 Fig. 14 Fare reasonable for the rides 36
15 Fig. 15 Life Insurance 37
16 Fig. 16 Vehicle Insurance 38
17 Fig. 17 Time taken in settlement of money 39
18 Fig. 18 Extra benefit offered 40
19 Fig. 19 Drivers facing problem 41
20 Fig. 20 Which bike taxi company has captured 42
large market
21 Fig. 21 Factors/Conditions affecting 43
 22 Fig. 22 Customer co-ordinate with driver 44
23 Fig. 23 Helmets/Hair caps are provided 45
24 Fig. 24 Rating affects in income 46

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Introduction
Rapido is an online and largest bike taxi service company in
India. The company was founded in 2015 in Bengaluru. It
operates in more than 90 cities across the country. There trade
name is „Roppen Transportation Services Private Limited‟.

Earlier in the year 2015, Rapido was formerly named as

TheKarrier and was founded by two IIT alumni and a PESU alumni – Aravind Sanka, Pavan
Guntupalli, and SR Rishikesh. At, that time the company TheKarrier was providing truck
services within cities on demand, started as a technology platform to organize the fragmented
last-mile logistics industry, and runs on a pay-by-kilometer model.

This company offers unique features where one can ride solo, book a quick bike with driver and
rate the driver as well. Rapido is the cheapest, fastest and most convenient way to commute in
the metro cities always packed with traffic. With over 10+ Million happy customers and 50+
Million rides on this app, Rapido is changing the intra-city travel and is providing last-mile
connectivity at affordable fares. Having over 1 Million Captains (drivers), this bike Taxi booking
app provides fast transport on bikes, which are easy to wade through other vehicles in the traffic
and far more economical than other cab booking apps.

The company has sky rocketed into fame in the few years of its launch and was appreciated by
huge investors in the region. They recently made headlines when they earmarked ₹200 Crore for
marketing budgets. In 2019, Rapido co-founder Aravind Sanka claimed that the company has
created more than 500,000 jobs in India.

The bike taxi service has raised funds in pre-series round of funding led by Pawan Munjal,
Chairman and CEO of Hero Motocorp Ltd. He envisions a significant growth in this transport
based service, as it is a good source of hassle-free life for masses and increase in employment
scale. Aravind Sanka, the founder of Rapido has stated that these funds will be used for the
growth and expansion of the company and team in other leading cities. Former Google India

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head Rajan Anandan has also stake in Rapido.

This app has multiple modes of booking which includes missed call booking service. It has
around 1000+ bikes in operation. Its hiring process is also well monitored, wherein the rider has
to go through a comprehensive test ride process, his vehicle is inspected, documents are verified
and mandatory training is given before he is taken onboard.
According to the team, 85 % of its services are from repeated customers and 10% of them are
women. Rapido has huge scope of growth in current market as on-demand two-wheeler taxi
service seems to be an interesting model. The factor that the company follows stringent checks
and strict penalties to ensure safe transportation also makes it more reliable. So do not get
surprised if you see a rapid growth in Rapido!

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Rapido Captain
The bike taxi drivers are known as captain, Who are
serving the customers by enrolling themselves on Rapido
Captain Application.

Procedure to become a Rapido captain:

Install the Rapido CAPTAIN APP from play store and
register by uploading your documents.

• Once you upload the mandatory documents, we‟ll verify and activate your account.

• Once you are online you‟ll start getting orders from nearby customers.

• You can contact the customer after accepting the ride.

• You can track the real-time location of the customer.

Complete Your Ride In Just Three Steps:-

(i)Accept - Accept Customers ride request

(ii)Start - After arriving at pick up location start your ride

(iii)End - End your ride after reaching destination

• After completing a ride, user will get

the distance and fare calculated on the
App

• Customer rating option also available

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 Literature Review
Rapido is the nextgen product which aims to disrupt the way people travel intracity, brought to
you by a bunch of IITians looking to make life easier for people. With the urban population
growing at a rapid pace, there is a dire need to solve for the ever-growing intracity traffic. Thus,
a faster, economical and safe way which also reduces traffic and carbon footprint is the need of
the hour. Rapido is basically a platform where you can book a bike ride through a mobile app
while traveling solo. The difference in the economics of a two-wheeler and a four-wheeler
allows you to save up to 60% of your ride cost when you‟re traveling solo. With the traffic
situation exceptionally pathetic especially during peak hours, zipping past in a two-wheeler saves
a lot of time. What‟s more, is that it also provides an opportunity for people with a two-wheeler
(along with the license) to become a rider on the platform and earn some extra money in their
spare time. And all this with just a tap of a button! Leveraging the cutting-edge state-of-the-art
technology to make the life of an urban city dweller much easier and convenient is what we‟ve
set out to do.

I. Key features of the Rapido Bike Taxi:

Vernacular App - Rapido is available in your own language for an easier and comfortable
experience. Currently, the app is accessible in English, Hindi, Tamil, Telugu, and

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Kannada.

One-Click Login - No waiting for the OTP to book a bike taxi. For seamless onboarding
of users, Rapido uses one-click login via Truecaller, which lets them register in a moment

Save frequently visited locations as Favourites for easier access

Live tracking for real-time location of the ride

II. Insured and Safe Rides

Safety of the customers being our priority, we ensure that every user is protected. Each and
every Rapido ride is insured with Acko General Insurance for no extra cost. Also, we provide
a helmet and a disposable cap, so you can enjoy the bike taxi ride safely without having to
worry about hygiene.

III. Easy online booking app

Booking a ride on Rapido Bike Taxi is more convenient than just any other online booking app.
With user-friendly applications on Android and Apple platforms, you will always have Rapido as
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your go-to app!

Open Rapido Bike Taxi

The App picks your pickup location via GPS, which you can change manually too

Enter the destination location. You can also drop a pin on the map

The estimated fare will be displayed on the screen

Go ahead and Request Rapido to confirm the online booking

IV. Trusted and Responsible Captains

With background verified, trained and responsible Captains to escort you to your destination,
safety should be the last thing you should be worried about.

V. Easy Payment Methods

Making the bike taxi booking experience seamless, Rapido has easy payment methods with a
choice to pay via Cash or can even choose to go digital with wallets such as PayTM, Google
Pay, Freecharge, Mobikwik and Rapido Wallet. Rapido also has a payment option to pay
later with Simpl and LazyPay.

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VI. Providing Service in Cities:-

Bangalore
Hyderabad
Gurgaon
Mysore
Vijayawada
Bhopal
Bhubaneswar
Patna
Trichi
Madurai
Indore
Chennai
Ranchi
Surat
 Delhi
NCR
Lucknow
Jaipur
Kolkata
Coimbatore
Vishakhapatnam
Chandigarh
& many more

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Objective of the Study:
The objective of this research report is as follows:-

a) To know the working model of Rapido; India‟s largest bike taxi company.
b) To analyze the factors/conditions affecting the bike taxi drivers.
c) Knowing the concept of bike taxi, which was firstly introduce by the Rapido in the
country India.
d) The working condition of Rapido in the city Patna.
e) Driver‟s socio-economic background.
f) Factors affecting the bike taxi drivers.
g) Safety and Insurance of customers using the service of company.

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Limitations of the Study:
There are some of the limitations to my research which I am addressing here:
a) The limited resources and time available for conducting the research.
b) Sample size of 50 may not represent the true population.
c) The knowledge of the respondents in this field.
d) The respondents might not have shared true information.
e) The quality of the research depends entirely on the quality of the questionnaire as well as
the responses of the respondents.

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Research Methodology
Introduction:

The study is based on the primary data generated through field survey and direct
interview to the respondents in Patna in the month of March 2021. On the basis of
simple random sampling, a sample of 50 Rapido Captain(bike taxi drivers) randomly
were selected and interviewed for detail information regarding their service and
company. The direct questionnaire method was used to gather information from the
respondents. The collected data were tabulated and analyzed with the simple statistical
technique.
Simple Random Sampling:

In a statistical study, sampling methods refer to how we select members from the
population to be in the study.
If a sample isn't randomly selected, it will probably be biased in some way and the data
may not be representative of the population.
A simple random sample is a subset of a statistical population in which each member of
the subset has an equal probability of being chosen. A simple random sample is meant
to be an unbiased representation of a group.

Research Design:

Research design provides the glue that holds the research project together. A
design is used to structure the research, to show how all of the major parts of the
research project work together to try to address the central questions. This study is
descriptive study. Descriptive research designs help provide helps answers to the
questions of who, what, when, where and how associated with a particular

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research problem. Descriptive study is used to obtain information concerning the
current status of the phenomena and to describe “what exists” with respect to
variables or conditions in a situation.

Research Instrument:

The research instrument used for the study is questionnaire and statistical software-
Microsoft Excel.

A questionnaire is a research instrument consisting of a series of questions and

other prompts for purpose of gathering information from respondents.

Data Collection:

In dealing with any real-life problem it is often found that data at hand are
inadequate, and hence, it becomes necessary to collect data that are appropriate.
There are several ways of collecting the appropriate data which differ considerably
in context of money costs, time and other resources at the disposal of the researcher.

Personal Interviews:
 Personal interview method requires a person known as the interviewer asking
questions generally in a face-to-face contact to the other person or persons. (At times
the interviewee may also ask certain questions and the interviewer responds to these,
but usually the interviewer initiates the interview and collects the information.) This
sort of interview may be in the form of direct personal investigation or it may be an
indirect oral investigation. In the case of a direct personal investigation the interviewer

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has to collect the information personally from the sources concerned. He has to be on
the spot and has to meet people from whom the data have to be collected. The method
of collecting information through personal interviews is usually carried out in a
structured way. As such, we call the interviews as structured interviews. Such
interviews involve the use of a set of predetermined questions and of highly
standardized techniques of recording. Thus, the interviewer in a structured interview
follows a rigid procedure laid down, asking questions in a form and order prescribed.

Area of Study:

Patna is the capital and largest city of the state of Bihar in India. Patna is the second-
largest city in eastern India after Kolkata. It is located on the south bank of the river
river Ganga. It is well connected by railway and road. It is mainly an administrative
and educational centre of Bihar. It has however a few ancient sacred places as also
places of tourist interest. It had an estimated population of 5.8 million (Male:-
30,78,512 & Female:- 27,59,953), making it the 19th largest city in India.. The city is
approximately 3,202 Sq. Km..

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Data Analysis:

Since it is not easy to analyze the huge amount of data on paper itself. So, the whole
work of data analysis has been done in Microsoft Excel. Most of the data collected
would be presented in the tabular form and then expressed in graphical manner for
easy and clear understanding. Other statistical methods like countif(), countra(), sum()
etc. has been used wherever necessary in Microsoft Excel.

Processing of Data (Preparing data for analysis):

Editing: Editing of data is a process of examining the collected raw data to detect
errors and omissions and to correct these when possible.
Coding: Coding refers to the process of assigning numerals or other symbols to
answers so that responses can be put into a limited number of categories or classes.
Classification: Most research studies result in a large volume of raw data which
must be reduced into homogeneous groups if we are to get meaningful relationships.
 This fact necessitates classification of data which happens to be the process of
arranging data in groups or classes on the basis of common characteristics.
Tabulation: When a mass of data has been assembled, it becomes necessary for the
researcher to arrange the same in some kind of concise and logical order. This
procedure is referred to as tabulation.

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Hypothesis
The hypothesis which is generated here is a simple hypothesis method, which predicts relation
between the two variables: the independent variable and the dependent variable.

i. The bike taxi concept has ease the travelling in terms of efficiency.
ii. Increase in solo travelling affects the other public transport.
iii. Increase in bike taxies leads to increase in pollution level.
iv. Solo travelling is somewhat safe in this covid pandemic from those gathered public
transports.

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Analysis & Interpretation of Data
i. General Profile:

i. Age
Table 1: Age of Drivers

Age of Drivers
Frequency Percentage
Below 18 1 2%
18-25 17 34%
e
Ag

26-40 30 60%
Above 40 2 4%
Total 50 100%

In the above table, We can see that most of the drivers are of the age group of 26-40 years. Who
are providing there service in bike taxi sector. Approximately 60% of the people are of this
group.
Fig. 1: Age of Drivers

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ii. Gender
 Table 2: Gender of Drivers

Gender of Drivers
Frequency Percentage
Male 50 100%
Female 0 0%
Total 50 100%

In the above table, We can see that all the respondents are of Male category. There is
no Female drivers who is servicing in bike taxi sector in the city Patna. 100% of the
data finds that all individuals who are servicing in this sector is of „Male‟ category.

Fig. 2: Gender of Drivers

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iii. Educational Qualification

Table 3: Educational Qualification

Educational Qualification
Frequency Percentage
Illiterate 0 0%
Matriculation 6 12%
Intermediate 29 58%
Bachelor's Degree 14 28%
Master's Degree 1 2%
Total 50 100%

In the above table, We can see that 58% of the Rapido Captains have highest educational
qualification is „Intermediate‟, Where we also find that there is no „Illiterate‟ respondents in the
data collected. Also, among all the respondents there is 1 driver who has a Master‟s Degree.

Fig. 3: Educational Qualification

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iv. Marital Status

Table 4: Marital Status of Drivers

Marital Status
Frequncy Percentage
Married 26 52%
Unmarried 24 48%
Total 50 100%
In the above table, We can see that there is not much difference between Marital Status of
drivers. As, 52% of respondents where married and 48% where of unmarried category.

Fig. 4: Marital Status of Drivers

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v. Drivers are a native of city Patna?

Table 5: Native of city Patna

Native of City Patna

Frequency Percentage
Yes 35 70%
No 15 30%
Total 50 100%

In the above table, We can see that the 70% of the drivers are giving service as a Rapido captain
in the city Patna who belongs to there native city Patna. Whereas 30% of respondents, belongs to
other city or village.

Fig. 5: Native of city Patna

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vi. Besides a Rapido captain, What’s the profession?

Table 6: Profession of Driver

Profession
Frequency Percentage
Same 10 20%
Student 17 34%
Businessman 17 34%
Others 6 12%
Total 50 100%

In the above table, We can see that drivers who are providing service having a profession of
Student, Businessman, etc. Who have enrolled themselves as a Rapido captain to earn extra
money for themselves. In this sample we found that among the 50 data, 34% drivers are student
and 34% drivers are businessman from background. And, these are the two professions who are
in the bike taxi sector most.

Fig. 6: Profession of Driver

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ii. Driving Profile:

vii. Possess Driving License?

Table 7: Possess Driving License

 Possess Driving License
Frequency Percentage
Yes 49 98%
No 1 2%
Total 50 100%

In the above table, We can see that 98% drivers having a driving license while driving. And, We
came to know that among the 50 samples there is only one respondent who have not having the
driving license while driving.

Fig. 7: Possess Driving License

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viii. Does Driver had all the other documents which needed while
driving?

Table 8: Other Documents

Other Documents
Frequency Percentage
Yes 37 74%
Few 13 26%
No 0 0%
Total 50 100%

In the above table, We can see that among all the respondents, 74% of drivers always carry all
the documents which government has asked citizen of the country to always carry while driving.
The documents which are in the list are:- Registration certificate, Insurance Policy, Driving
License, PUC(pollution under control) certificate, Fitness Certificate, Certificate of taxation
Whereas 26% drivers have only few documents.

Fig. 8: Other Documents

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ix. How long drivers are been serving as Rapido Captain?

Table 9: Serving from how long

Serving from how long

Frequency Percentage
Newbie 5 10%
1-2 month 13 26%
3-6 month 21 42%
7-12 month 7 14%
More than 1 Year 4 8%
Total 50 100%
In the above table, We can see that most of the drivers who are serving from between the months
of 3-6. And there are approx. 42% drivers who fall in this category.
Here, Newbie is the term used by the Rapido, Which means the person who has newly joined the
company as a “Rapido Captain” and have not completed 1 month with the company.

Fig. 9: Serving from how long

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x. Average Monthly Income from Rapido

Table 10: Average monthly income

Average Monthly Income
Frequency Percentage
Less than ₹5000 3 6%
₹5000-₹10000 12 24%
₹10000-₹20000 27 54%
₹20000-₹30000 6 12%
Above ₹30000 2 4%
Total 50 100%

In the above table, We can see that the 54% drivers are earning “₹10,000-₹20,000”
average monthly income from the bike taxi sector. Whereas 4% drivers are who earn
“Above ₹30,000” from the bike taxi sector. These 4% are the type of daily and full-
time drivers.

Fig. 10: Average monthly income

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xi. Type of driver

Table 11: Type of driver

Type of Rapido Captain

Frequency Percentage
Full-time 17 34%
Part-time 33 66%
Total 50 100%

In the above table, We can see that most of the captains are a “Part-time” drivers. Approx.
66% drivers are a “Part-time” drivers. As, „Rapido” has the same policy for everybody who
has a bike that they can earn the money with Rapido and there is no time period to work.
Whenever anybody wants they can earn.

Fig. 11: Type of driver

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xii. Serving in other bike taxi companies?

Table 12: Serving in other bike taxi companies

Serving in other Bike Taxi Companies

Frequency Percentage
Yes 36 72%
No 14 28%
Total 50 100%

In the above table, We can see that most of the drivers also uses other applications of
bike taxi. Approx. 72% of drivers are serving in other bike taxi companies to earn
more money and to not face lack of customers at any point of view, As everybody
uses each and every app. The other bike taxi applications which drivers uses are Ola
& Uber.

Fig. 12: Serving in other bike taxi companies

xiii. If Yes, Which company gives highest benefits?

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Table 13: Which company gives highest benefits?
If Yes, Which Company gives highest benefits?
Frequency Percentage
Rapido 32 64%
Uber 4 8%
Ola 0 0%
NA 14 28%
Total 50 100%

In the above table, We can see that 64% of drivers responded that “Rapido” gives
highest benefits than other companies. They also told that many offers is offered by
Rapido to earn more money like „If in morning, 5 trips are covered within 2 hours,
then extra money is offered to them‟.

Fig. 13: Which company gives highest benefits?

In the above figure, Only the data is of those respondents who said „Yes‟ that they also serves in
other companies.
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Company’s Details:

xiv. Fare is reasonable for the per km rides which drivers travel?

Table 14: Fare reasonable for the rides

Fare reasonable to the rides for the per km?

Frequency Percentage
Yes 49 98%
No 1 2%
Total 50 100%

In the above table, We can see that 98% of the drivers said that the fare which they
got for the per km which they travel are reasonable to their rides.

Fig. 14: Fare reasonable for the rides

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xv. Does company covers driver life insurance?

Table 15: Life Insurance

Company Covers Life Insurance

Frequency Percentage
Yes 50 100%
No 0 0%
Total 50 100%

In the above table, We can see that all the 50 respondents said that the company
covers their life insurance. Rapido Captain‟s insurance is covered by the “Acko
General Insurance”. The insurance is covered when captain faces any accidents,
injuries or death while giving service.

Fig. 15: Life Insurance

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xvi. Does company covers driver vehicle insurance?

Table 16: Vehicle Insurance

Company Covers Vehicle Insurance
Frequency Percentage
Yes 3 6%
No 47 94%
Total 50 100%
 In the above table, We can see that 94% of drivers said that company doesn‟t covers
vehicle insurance. And, 6% told that company covers their vehicle also. But, the fact
is that company doesn‟t offer vehicle insurance to the captains. Those 6% where the
vehicles of the company, Which they offers vehicle insirance.

Fig. 16: Vehicle Insurance

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xvii. Fare got by online mode, How much time it takes to get settlement in
driver’s bank account?

Table 17: Time taken in settlement of money

Time taken to settlement of online mode fare in bank
Frequency Percentage
Same Day 1 2%
Within a week 34 68%
Around a month 14 28%
After 1 month 1 2%
Total 50 100%

In the above table, We can see that 68% drivers told that there money which they got in a online
mode fare for their ride is settled by the company „Within a week‟. Also, some of the drivers like
2% faces a lot of problem with the company as their money is stuck. And, they didn‟t get it on
time.

Fig. 17: Time taken in settlement of money

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xviii. Extra benefit is offered by the company?

Table 18: Extra benefit offered

Extra Benefit is provided by company

Frequency Percentage
Yes 41 82%
No 9 18%
Total 50 100%

In the above table, We can see that 82% drivers said that extra benefit is being offered by
company. And, these extra benefit is in the form of incentives or offers to achieve in given time.
Whereas 18% said that they didn‟t get any benefit.
 Fig. 18: Extra benefit offered

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xix. Does drivers find any problem?

Table 19: Drivers facing problem

Facing Problem with Rapido?
Frequency Percentage
Yes 8 16%
No 42 84%
Total 50 100%

In the above table, We can see that 16% drivers said that they are facing some kind of
problems with the Rapido. Whereas 84% drivers told that they are fine and happy
with the company.

Fig. 19: Drivers facing problem

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xx. In the view of captains, Which bike taxi company has captured a
large market in in Patna?

Table 20: Which bike taxi company has captured large market
Which bike taxi company has captured large market?
Frequency Percentage
Rapido 50 100%
Uber 0 0%
Ola 0 0%
Total 50 100%

In the above table, We can see that 100% of respondents said that “Rapido” has
captured a large market in the city Patna. In fact, It is true that “Rapido” is also a
largest bike taxi company in India.

Fig. 20: Which bike taxi company has captured large market

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Problems facing:
xxi. Factors/Conditions affecting in serving

Table 21: Factors/Conditions affecting

Factors/Conditions affecting in serving
Frequency Percentage
Traffic 27 54%
Lack of Users 9 18%
Poor App 2 4%
Petrol Price 12 24%
Others 0 0%
Total 50 100%

In the above table, We can see that most of the drivers are facing issues with traffic.
Approx. 54% captains who face traffic problems in serving their rides whereas 24%
drivers who said that, they face issues with the price of petrol as they cannot find
more profit as petrol is getting costlier.

Fig. 21: Factors/Conditions affecting

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xxii. Does customers co-ordinate with the drivers?

Table 22: Customer co-ordinate with driver

Customers Co-ordination
Frequency Percentage
Always 21 42%
Sometimes 24 48%
Never 5 10%
Total 50 100%

In the above table, We can see that 48% drivers said customers „Sometimes‟ only
coordinate with them. Captains faces problems with customers like; customers
refuses to wear helmets, Not seat properly back of them, Not giving right fare when
giving in terms of cash, etc.

Fig. 22: Customer co-ordinate with driver

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xxiii. Drivers provide helmet/hair caps to customers?

Table 23: Helmets/Hair caps are provided

Provide Helmets/Hair Caps to Customer?
Frequency Percentage
Always 13 26%
Sometimes 30 60%
Never 7 14%
 Total 50 100%

In the above table, We can see that 60% of drivers only give “Helmets/Hair caps” in
sometimes. They give in some certain cases like police verification on some roads.
We also finds out that 26% of drivers always provide helmet to their customers.

Table 23: Helmets/Hair caps are provided

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xxiv. Rating provided by customers, Affects in deduction of income?

Table 24: Rating affects in income

Rating affects in income deduction?

Frequency Percentage
Yes 42 84%
No 8 16%
Total 50 100%

In the above table, We can see that approx. 84% of captains said that the rating
provided by customers affects them. As, If some customer gives complaint about the
driver with company for their service, The company deducts their some income for
their poor service as in terms of fine.

Fig. 24: Rating affects in income

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Problems
Some of the problems arise due to the impact of Rapido are as follows:

1. Due to increase of more bike taxi in the city, the level of pollution will increase rapidly.
2. Captains are not getting their salary on time which customers give through online mode.
3. The bike taxi concept has affected the livelihood of the people who are earning from the
public transports like bus, auto rickshaw, e-rickshaw, etc.

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Suggestions
Some suggestions to improve the service of Rapido for their captains and for customers are as
follows:
1. Company should provide hair caps with the helmets to the captain for the hygiene of
customers.
2. Rapido Captains should try to minimize calling to confirm for the rides and locations. As,
 it irritates the customer always asking it. As before accepting the ride of any customer,
the pick-up & drop-up locations are mentioned in the captains mobile application.
3. Company should work on the application, for working smoothly as it sometime takes
delay.
4. It has seen that the customer service of Rapido is very poor, as they don‟t provide any
medium of customer care facility through calling.
5. The fare seems to be high, to increase the users to use application regularly. The
company should introduce a discount pass for the customers who rides regularly.

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Conclusion
The introduction of bike taxi company Rapido in the country is a step towards Digital India.
Earlier there was only cab (4 wheeler) service available in the country. By which users have to
pay the same fare whether they ride solo or with more than one people. Through Rapido this
issue was solved for those individuals who ride in compulsion solo with cab. Now they don‟t
have to pay high fare of the cabs. And, they also reach to their destination faster than the cab and
also they abstain from the long traffic of city. In some manner, Rapido has changed the lives of
public and gave a new mode of transportation.

The strategy of Rapido helps individuals, who wanted to earn extra income and work as part-
timer. The work time of captains are not fixed, whenever they want they can start by accepting
rides on applications. The earning statement of Rapido Captains is: The more you serve the more
you earn! It is depend on the captain when they are free and when they want to work. The
company also offers some open task for the captains, if they complete the rides in within time
then they earn extra remuneration from the company.

The study recommends the company to work on the side of Rapido captains, who are facing the
difficulties in serving the customers. As current version of Rapido application sometimes takes
time and also everywhere there is not a proper connection of internet, by which customer as well
as captains have to face long duration of waiting in booking or in payment.

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References
https://rapido.bike/
https://en.wikipedia.org/wiki/Rapido_(company)
https://patna.nic.in/about-district/
https://morth.nic.in/motor-vehicles-act-1988-0
https://upload.indiacode.nic.in/showfile?actid=AC_CEN_30_42_00009_198859_151780732
6286&type=regulation&filename=G.S.R.634(E)%2023.06.2017%20rules%20of%20road%2
0regulation%202017.pdf
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Appendix
Rapido: Bike Taxi Drivers in Patna
Questionnaire [For Drivers]

General Profile:

Name
Vehicle No.

i. What is your age?

Below 18 26-40
18-25 Above 40
ii. Gender?
Male Female
iii. What is your educational qualification?
Illiterate Bachelor’s Degree
Matriculation Master’s Degree
Intermediate
iv. What’s your marital status?
Married Unmarried
v. Are you a native of city Patna?
Yes No
vi. Besides a taxi driver, What’s your profession?
Same Businessman
Student Other…………………….

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Driving Profile:

i. Do you possess driving license?

Yes No
ii. Do you have all the documents, which government has asked to
carry while driving?
Yes Few No
iii. From how long you are providing service in bike taxi sector?
Newbie 7-12 month
1-2month More than 1 Year
3-6 month
iv. What is your average monthly income from bike taxi?
Less than ₹5,000 ₹20,000-₹30,000
₹5,000-₹10,000 Above ₹30,000
₹10,000-₹20,000
v. On an average, How many days in a week you offer services as
bike taxi driver?
1-2 days 3-4 days
5-6days Daily
vi. Are you a full- time/part-time bike taxi rider?
Full-time Part-time
vii. Do you also provide services in other bike taxi companies?
Yes No
viii. If Yes, Which Company gives highest benefits?
 Rapido Uber Ola

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Company’s Details:

i. Is the fare reasonable to your rides for the per km which you
travel?
Yes No
ii. Does company covers your life insurance?
Yes No
iii. Does company covers your vehicle insurance?
Yes No

iv. The fare which you get by online mode and remuneration, how
much time it takes to get settlement in your bank account?
Same Day Around a month
Within a week After 1 month
v. Does any extra benefit is being provided by the company?
Yes No
vi. Do you find any problem?
Yes No
vii. If yes, then what is it? Explain.
………………………………………………………………………………………………………
viii. In your view, which bike taxi company has captured a large
market in Patna?
Rapido Uber Ola

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Problems facing:

i. What factors/ conditions affects in providing service?

Traffic Poor App
Lack of Petrol Price
users Others………………………

ii. Does customers co-ordinate with you while riding?

Always Never
Sometimes

iii. Do you provide helmets/ hair caps to your customers?

Always Never
Sometimes
iv. Does rating provided by your customers, affects in deduction of
your income by company?
Yes No
v. Anything else you want to say? (suggestions/complaints)
………………………………………………………………………………………………………
………………………………………………………………………………………………………
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