How Cloud

Telephony
Is Changing
The Way We Do
Business?
This ultimate guide is designed to help you
understand why you need your business to shift to
Cloud Telephony.

By My-VoIP
 Introduction
Although the world has
steadily shifted to emails When it comes to contacting
and other types of businesses, telephones are
electronic communication, still considered an important
one old actor - the business tool. In fact,
telephone - continues to according to a recent report,
play an important role in 91 percent of senior
the commercial managers in Fortune 1000
communication cycle. companies consider the
Telephony is one of the telephone to be an essential
oldest, yet most powerful communications channel in
mediums for their organization. This gives
communicating with telephony the strongest
others. importance index among all
the available channels.
Technology is growing with
every passing day, and so
is the need for a much
more personalized
customer experience. The
advent of smartphones
and tablets has given
today's customers the
power to stay more
connected with the
business.
What began as a basic way to
connect people has evolved into
one of the most widely used
technologies of our time. As
technology progresses, so does the
desire for a considerably more
personalized customer experience.
Because of the development of
smartphones and tablets,
customers can now stay more
involved with businesses.

In the present day scenario where

businesses are focused on
exploring newer developments and
efficiencies, cloud telephony
emerges as a viable option for
companies to upgrade their
traditional office phone system. In
the acute competition, businesses
need to grow bigger and faster and
must go beyond what is offered by
a traditional telephone system.
With cloud telephony, businesses
have an opportunity to expand their
reach and attract a wider range of
clients through targeted business
calling features. Cloud telephony is
the leading solution that replaces
the traditional PBX phone system.
The traditional PBX phone system
has limitations in its features. To
compensate for the requirements
of any growing business, cloud
telephony is introduced in the
communication industry.

The traditional PBX phone system is

expensive and complicated to
maintain, while at the same time
being very limited in functionality.
Cloud telephony offers enterprises
with scalable and dependable
access to unified corporate
communication without the need
for infrastructure or CAPEX
investments.
 Why is Cloud
02.
Telephony
Better Than a
PBX?
Because cloud-based voice is
a cloud-based solution, you
can choose only what you want
and need. No more using
multiple vendors. No more
worries about how you'll keep
up with new technologies or
whether or not your phone
system will integrate with the
rest of your business
applications.

With a virtual PBX, you can add

extensions and services on-
demand when you need them.
Best of all, it's controlled from a
single location—the cloud
(search for this term and you
will be directed to the
company's support area).
When is a Good
Time to Consider
the Cloud?
It is not surprising that
most businesses which
relied on telephony
solutions realized that
they needed to look for
alternatives. The need to
find a solution was
brought about by the
following:

The costs The need to reduce the

associated with time spent on training
maintaining an employees how to use
existing system and maintain the
which had proven to system as well as deal
be inefficient and with emergencies
problematic. related to it.

The fact that most Problems with network

businesses were bottlenecks
experiencing trouble The difficulty in finding
with telephony a scalable and reliable
solutions because replacement as needed
of the limited due to the overall cost
features associated of telephony solutions.
with such systems.
 Reduce Costs.
Improve
Communication.
According to a new
Gartner study, cloud
strategy enables firms Cloud telephony has
to manage their transformed the entire
communication organizational
operations more communication cycle.
quickly, agilely, and Companies looking for
creatively. cloud telephony solutions
are largely motivated by
the need to reduce
operational costs while
improving productivity and
customer service.
01.

Initial
Financial
Commitment
The setup and maintenance of
an on-premise communication
system utilizing a standard PBX
system necessitates an initial
financial commitment.

This covers software licensing,

routers, networking, and a
range of additional
considerations based on your
current business
communication needs.
02.
Yearly
Maintenance
Costs
Upgrades, hardware
maintenance, technical
support, and troubleshooting
often cost between 17 and 22
percent of a customer's
software licensing charge.
Growing business demands
necessitate additional
"customizations" in the current
communication system, which
might result in greater
maintenance costs.

With profit margins of up to

90%, it's no wonder that support
and maintenance charges are
often the cash cow for the bulk
of these conventional third-
party vendors.
03.

Scalability
One of the most fundamental
universal benefits of cloud-
based communication
platforms is scalability. There
will be possibilities to enhance
your business communication
process as your firm grows.
This is not the case with the
current typical PBX system.

When you add or delete new

lines in on-premise systems,
your existing infrastructure may
be disrupted in order to
accommodate the new growth.
Maintenance and repair will be
significantly more complex and
time-consuming if your PBX has
been in existence for a decade
or more.
Why Consider a Cost savings through the use of
cloud telephony are obvious. Long-

Hosted Cloud-
term savings are considerable. And
with features readily available,
businesses are given access to call

Based
recording, security features, presence
reporting, auto attendants,
interactive voicemail and more!

Solution?

High
Availability
& Uptime
A hosted cloud-
based PBX (Private
Branch eXchange)
solution ensures
thorough
connectivity,
guaranteeing your
infrastructure 24x7
availability, as much
as 99.96%.
It's Cheaper
Cloud telephony
aids in reducing
costs at multiple
levels. You pay for
what you use, unlike
with a traditional
PBX system, and the
cost of adding lines
is relatively less as
compared to a
traditional system

It’s Flexible and Scalable

Disaster
Recovery
In today's world, it is
essential to ensure that
your IT infrastructure can
support all company
requirements and
specifically manage the
business continuity
requirement. Hosted PBX
systems do not provide
you with disaster
recovery whereas when
you use a cloud-based
telephony solution, you
are part of a system that
has disaster recovery
and ensures business
continuity throughout.
The cloud platform
offers a lot of
flexibility and
scalability. A user
can easily add or
remove extensions
and features such
as automated IVR
calling, sticky agents,
call queuing, etc.
Pay as you Go
A hosted cloud
solution, on the other
hand, has an upfront
fee. Aside from a
tiny startup fee, the
rest of the pricing is
straightforward and
depends on what
you use and the
services you use.
There are no
additional charges!
What Are The Most
Important Features
of a Cloud-Based Solution?

.1 Call Reporting and Recording

.2 Voicemail

.3 API Integrations

.4 Call Queuing

.5 Intelligent Sticky Agent

.6 Cloud-Based Call Analytics

We Connect.
You Succeed.
Connect with your customers by providing
them with reliable phone solutions, VOIP
technology and superior customer
service. My VoIP has the right plan and
features to meet your business needs and
budget.

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