Skype for Business

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 AGENDA

1 APA ITU SKYPE FOR BUSINESS

2 KELEBIHAN SKYPE FOR BUSINESS

3 CIRI - CIRI SKYPE FOR BUSINESS

4 DEMO SKYPE FOR BUSINESS

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APA ITU SKYPE FOR BUSINESS
Gabungan IM, panggilan audio, panggilan video dan
perkongsian fail serta kolaborasi dalam satu pakej.

KONGSI
IM
FAIL

AUDIO PRESENT

SKYPE
VIDEO
MEETING

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 KELEBIHAN SKYPE FOR BUSINESS

Berhubung Mudah Berkolaborasi Penjimatan Perkongsian

dengan untuk sehingga 250* kos dan fail sehingga
sesiapa sahaja digunakan orang dalam masa 500MB
satu masa

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*Bergantung kepada network bandwidth
 CIRI-CIRI SKYPE FOR BUSINESS
INSTANT MESSAGING

VIDEO
PRESENCE
CONFERENCING

DESKTOP
AUDIO SHARING
CONFERENCING

SCHEDULE REMOTE
A MEETING DESKTOP

FILE SHARING
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DEMO SKYPE FOR BUSINESS

Daftar masuk Skype for Business

Menguruskan Profil

Menguruskan Contact

IM dan audio,video conferencing

Skype Meeting

Skype Mobile

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 Cetified Cameras : Skype for Business (SfB)

* Sumber adalah daripada https://partnersolutions.skypeforbusiness.com/solutionscatalog/all

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 DESKTOP VS MOBILE

Features Desktop Mobile

Remains sign in Yes Yes
Audio/ Video Conferencing Yes Yes
Instant messaging Yes Yes
Publish and view status Yes Yes
Search Address Book Yes Yes
Share desktop Yes No
View shared desktop/ program Yes View shared program only
Share PowerPoint slide Yes Yes

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 Prerequisite SFB for Windows

COMPONENT REQUIREMENT
FeatureComputer and processor Minimum 1.6 gigahertz (GHz) or faster processor. We recommend 2.0 gigahertz (32 bit or 64 bit).
FeatureMemory 2 GB RAM
FeatureHard disk 3.0 GB of available disk space
FeatureDisplay PC: 1024 x 768 1024 by 768 screen resolution
•Support for Microsoft DirectX 9 application programming interface (API)
•Minimum of 128 megabytes (MB) graphics memory
FeatureGraphics Hardware
•Windows Display Driver Model driver
•32 bits per pixel capable format

Windows 10, Windows 8.1, Windows 8, or Windows 7 Service Pack 1, Windows Server 2016,
FeatureOperating system Windows Server 2012 R2, Windows Server 2012, or Windows Server 2008 R2.For the best
experience, use the latest version of any operating system.

FeatureBrowser The current version of Internet Explorer, Microsoft Edge, Safari, Chrome, or Firefox.
Feature.NET versiondot NET version Requires .NET 4.5 CLR.
FeatureData and voice Minimum 1.6 gigahertz (GHz) or faster processor. We recommend 2.0 gigahertz (32 bit or 64 bit).
FeatureVideo source USB 2.0 video camera
FeatureMeetings Minimum 1.6 gigahertz (GHz) or faster processor. We recommend 2.0 gigahertz (32 bit or 64 bit).

FeatureDevices Standard laptop camera, microphone, and speakers.

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 Prerequisite SFB for MAC

COMPONENT REQUIREMENT
FeatureProcessor Intel processor, Core 2 Duo or higher
FeatureMemory 2 GB RAM
FeatureHard disk 1.5 GB of available hard disk space
FeatureDisplay 1280 x 800 1280 by 800 or higher resolution
FeatureOperating system Mac OS X 10.11 El Capitan or later
FeatureBrowser Safari 5 or later
FeatureVideo Compatible webcam
Compatible microphone and speakers, headset with
FeatureVoice
microphone, or equivalent device

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 Type Protocol Source Ports Destination Ports Encrypted Purpose
TCP SIP/TLS Any 443 Yes Access Edge
TCP PSOM(TLS) Any 443 Yes WC Edge
TCP RTP Any 50,000 – 59,999 Yes AV Edge
UDP RTP Any 50,000 – 59,999 yes AV Edge
UDP STUN/MSTURN Any 3478 Yes AV Edge
TCP STUN/MSTURN Any 443 Yes AV Edge
TCP HTTP Any 80 NO Access Edge
UDP DNS Any 53 NO Access Edge
TCP RTP 50,000 – 59,999 Any Yes AV Edge
UDP RTP 50,000 – 59,999 Any Yes AV Edge
UDP STUN/MSTURN 3478 3478 yes AV Edge
TCP STUN/MSTURN Any 443 Yes AV Edge
HTTP
TCP SIP/TLS Any 80 NO Reverse Proxy
TCP HTTPS Any 443 yes Reverse Proxy
TCP SRTP 5350 - 5389 5350 - 5389 Yes Peer to peer application
sharing

UDP SRTP 5390 - 5429 5390 - 5429 Yes Peer to peer audio traffic

UDP SRTP 5430 - 5469 5430 - 5469 Yes Peer to Peer video traffic
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TCP SRTP 5470 - 5509 5470 - 5509 Yes Peer to peer file transfer
 1GovUC Skype For Business
Technical Troubleshooting Guide

Prepared by :
Khairizan Tarmizi Bin Taufek
MCS, 1GovUC Operation Team

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 1GovUC Skype For Business
Unable to sign in
Unable to sign-in • Possible solution:

1. Enter correct credential (username and

password)
2. Ensure already subscribed to Package
C in IPMS Portal
3. Reset password to default and retry
login

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 1GovUC Skype For Business
Unable to sign in
Computer time not correct • Possible solution:

1. Set PC time and date to follow Sirim real

time (https://mst.sirim.my)
2. Set PC time to follow UTC 08:00 Kuala
Lumpur, Singapore setting

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 1GovUC Skype For Business
Unable to sign in
DNS configuration • Possible solution:

1. Open CMD and run ipconfig /flushdns

2. Close SFB and delete user SIP profile
in C:\Users\<userprofile>\
AppData\Local\Microsoft\Office\15.0
\Lync and relogging.

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 1GovUC Skype For Business
Unable to search address book
Unable to search address book • Possible solution:

1. Set PC time and date to follow Sirim real

time (https://mst.sirim.my)
2. Set PC time to follow UTC 08:00 Kuala
Lumpur, Singapore setting
3. Close SFB and delete user SIP profile in
C:\Users\<userprofile>\
AppData\Local\Microsoft\Office\15.0\Lync
and relogging.

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 1GovUC Skype For Business
AV/ Presentation/ send items issue
Unable to perform audio/ video/ • Possible solution:
presentation/ send items
• Make sure internet network is good, strong
and consistent
• Failed due to network issue
• Make user microphone and speaker
available if unable to perform audio/ video.
• Ensure all ports required for SFB are
opend on agency network/ firewall. Refer to
list of ports required accordingly provided
for UC Admin.

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 1GovUC Skype For Business
Conferencing issue
Unable to perform SFB conferencing • Possible solution:

• Make sure internet network is good, strong

and consistent
• Ensure all ports required for SFB are
opend on agency network/ firewall. Refer to
list of ports required accordingly provided
for UC Admin.

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 1GovUC Skype For Business
Mobile iOS issue
Unable login Skype For Business
Mobile from iOS device

• Possible solution:

• Navigate to www.1govuc.gov.my/muat-
turun thru mobile device
• Install certificates Root CA from TM and
Enterprise Trust

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 1GovUC Skype For Business
Mobile iOS issue
• Check installed certificates in mobile • Navigate to Setting > General > About >
Certificate Trust Settings
• Enable TM Applied Business Root
Certificate

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TERIMA KASIH

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