Amr Shalaby

Introduction to Management
Balanced scorecards
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 Internal
Human
Net Client Process
30 Development
Profit
5% 33
3
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Delivery on time 100%

Machine availability 90%
Sales 100 K
Marketing +5
Service Quality 95% (CSR + Drivers)
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 ‫االجتماعى ‪ -‬العائلة‬ ‫الصحة‬ ‫العقيدة‬
‫المادى والمسار المهنى‬

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 Balanced Scorecards
• 1- Financial Perspective : Net Profit
• Planned 50M and Actual 40M
• Net Profit = revenues – cost
• 2- Client Perspective : Shelf Competition.
• CSF Critical Success Factors.

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 Net Promoter Score
10 Clients
• 1 to 6 0 Dissatisfied – detractors
• 7 to 8 0 Satisfied - Passive
• 9 to 10 10 Promoter
• Net Promoter Score =
Promoter – Dissatisfied / to responses *100 =
• 10– 0/10*100 = 1*100= 100 percentage
• 100 + 100-
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 Balanced Scorecards
• 1- Financial Perspective : Net Profit
• Planned 50M and Actual 40M
• Net Profit = revenues – cost
• 2- Client Perspective : Shelf Competition.
• CSF Critical Success Factors.

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 2- Client Perspective
1- Market Share
• Planned = 30%
• Actual = 28%

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 2- Client Perspective
1- Market Share
• Planned = 30%
• Actual = 28%

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 3- Internal Process Perspective
1- HR Kpis
2- Sales
3- Marketing Kpis
4- Production Kpis

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 4- Human Development
1- # of training Hours. 1500 Training Hours
2- # of Successors.
3- # Closed Opening (Internal).
4- Net Promoter Score
5- Regrettable Turnover

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 2- learning and growth Perspective
10 employees
• 1 to 6 2 Dissatisfied – detractors
• 7 to 8 3 Satisfied - Passive
• 9 to 10 5 Promoter
• Net Promoter Score =
Promoter – Dissatisfied / total responses *100 =
• 5– 2= 3/10*100= 30 percentage
• Talent love talent
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 2- learning and growth Perspective
1- Net Promoter score 10
• Dissatisfied 5
• Satisfied 3 Passive Client
• Promoter 2
• Net promoter score = Promoter - Dissatisfied = Net
promoter score = -3 Actual
• Planned +3
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 Employee Turnover 2020
Left 2020
(Starting 2020+ Ending2020)/2 *100
100
(3000+ 3200)/2 *100
100/3100*100 =3.2 %

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 Regrettable Turnover
Left
(Starting + Ending)/2 *100
20
(3000+ 3200)/2 *100
20/3100*100 =0.64 %
Planned = .50%
Actual = 0.64 %
The Less the Better
Planned / Actual = .50 /.64 * 100 = 78%

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 Non-Regrettable Turnover
Left
(Starting + Ending)/2 *100
80
(3000+ 3200)/2 *100
80/3100*100 =2.58 %
Planned 4%
Actual 2.58%
Higher is Better
Performance = Actual / Planned *100 = 2.58%4 = 64.5%

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 Non-Regrettable Turnover
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5200 1200 Gap Salary (Red Flag) 4000EGP
Performance GAP

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 Balanced Scorecards
• a set of measures that gives top managers a
fast but comprehensive view of the business.
The balanced scorecard includes financial
measures, customer satisfaction, internal
processes, and the organization’s innovation
and improvement

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 Strategy Map Definition
• A strategy map is a diagram that shows your organization's
strategy on a single page. It’s great for quickly
communicating big-picture objectives to everyone in the
company.
Themes
• Some strategy maps have strategic themes. They represent
the three or four big-picture strategic focuses in your
organization. Themes vertically group together related
objectives across your entire strategy map.
 Strategy Map Definition
• 3 Days = 50 K $
• 1Day = 35 K $
• 50 Hours
• 50 Hours
• 50 Hours H&S Pain
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 Showing Performance

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 Dashboard

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Thank You

• The British University in Egypt

• Eslsca Business School
• AAFMBFS