Professional Documents
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Quality Assurance or Service Management or Training & Developmen
Quality Assurance or Service Management or Training & Developmen
AFFILIATIONS
Golden Key International Honor Society-Inducted 2004
COMPUTER EXPERIENCE
Microsoft Office-Excel, Word, PowerPoint
QCBD-Quality Collaboration By Design-Quality Management Database w/electronic si
gnatures.
Access 97-Maintained document control database & report generation, complaint da
tabase
Snagit 7
SBT Inventory System-Monitored inventory system, sales order and pick list gener
ation
EMPLOYMENT HISTORY
Quality Assurance Coordinator, Confidential (Electronics Manufacturer), Rocheste
r NY 8/08-Present
Responsibilities: ISO Implementation & preparation for certification. Developme
nt & Execution of ISO9001 Implementation Plan: Developed ISO9001 Implementation
plan, training program, and conducted ISO9001 Implementation Training for all em
ployees within the organization. Coordinate and lead ISO Implementation progres
s meetings and completed multiple RFQ's for ISO registrars. Development & Manag
ement of Document Control System: Developed & manage document control system. D
eveloped Document Control training program and provided Document Control trainin
g for all employees. Development & Management of Internal Auditor Program: Dev
eloped Internal Auditor Training program and trained 5 employees to become inter
nal auditors. Lead monthly internal audit team meetings. Developed and maintai
n internal audit schedule and created tools required for conducting internal aud
its. Conducted numerous internal audits (lead auditor and associate auditor) an
d provide support to internal auditors. Development & Management of Corrective
and Preventive Action System: Enhanced Corrective and Preventive action system.
Developed Corrective and Preventive Action Training program and conducted CAPA
training for all employees. Maintain and manage the CAPA database and generate
CAPA trending for management review. Conduct verification and effectiveness che
cks for all CAPA including Internal Audit CAPA. Lead weekly CAPA meetings to fa
cilitate closure of CAPA. Development of Internal Audit Training Program: Devel
oped Internal Audit training program and provided training for all employees to
make them aware of what to expect during internal audits and how the information
obtained will be used for continuous improvement. Misc. Responsibilities: Trend
and analyze CAPA, RMA's, DMR's, test, and inspection data. Work on project tea
ms as assigned. Coordinate RMA review meeting & generate report for team discuss
ion to determine if any RMA require CAPA. Generate RMA CAPA as determined by th
e Manufacturing Quality Manager. Complete supplier surveys as needed.
REFERENCES
Furnished upon request