Caribbean Examination Council

Office Administration
School Based Assessment

Topic: An Investigation into the Sales Marketing and Customer Services

department of Digicel, Fairview Branch

Name of Candidates: Amoy Robinson, Danieka Haughton

Shaunalee Shepherd, Jhaneil Alcindor

Candidate Numbers: 1000471818, 1000470994, 1000471958

1000470013

School: Herbert Morrison Technical High School

School Centre No. : 100047

Teacher's Name: Mr. Thompson

Country: Jamaica

Year: 2020/2021
Table of Contents
Title of project…………………………………………………………………………………
Aims of project………………………………………………………………………………..
Functions of relevant departments……………………………………………………………..
 Project Title

An Investigation into the Sales Marketing and Customer Services department of Digicel,
Fairview Branch.
 Aims
1. To broaden knowledge with regards to sales marketing and customer services.
2. To satisfy the requirements of the Office Administration SBA.
Functions of the Sales Marketing and Customer Services Department

1. Solve simple customer concerns.

2. Track trends and monitor competition.
Permission Letter
 Methodology
A questionnaire is a set of questions on a form, used to collect statistical information or opinions
from people. This questionnaire consisted of five open-ended questions which were all related to
the chosen topic. After the questionnaire was formulated and organized formally, the researchers
then brought the printed copy to the organization where it was completed and returned to them.
Choosing this method of data collection was the most suitable option as this allowed the
respondent to give truthful and accurate answers to the questions stated.
 Schedule of Activities

Date Activity Comments

November 15, 2020 The group members discussed the
topics given by the teacher.
November 17, 2020 The table of contents outline was
made
November 22, 2020 The title of the project was stated
The best possible topic was chosen
by the group members.
The table of contents was
constantly changing when a new
aspect of the SBA was done.
The proceeding was successful.

December 4, 2020 The two aims were listed The aims were chosen based.

December 17, 2020 A permission letter was given to the The supervisor approved that their
participating business. company would participate.
January 6, 2021 The methodology was written The proceeding was successful.

January 28, 2021 The five questions were made The questions were narrowed
down to the five most suitable
ones.
February 24, 2021 The functions of the department The group members researched
were listed online to find the correct
functions.
February 26, 2021 The five questions were given to the The supervisor accepted the
business questions.
March 2, 2021 The answered questions were All questions were answered.
retrieved from the business
 Evidence of Regulations and Policies
The legislation that was used in the governance of the workplace was the Fair Trading
Commission Act. This helps to develop a favorable and legitimate marketplace for buyers and
merchants by maximizing merchants' compliance with regulatory demands. Safeguarding
consumer's rights and examining affirmed violations of the law authorized. The legislation was
made aware to the researchers by …..
The health and safety practices that were observed by the researchers in the establishment was
that everyone had to practice social distancing, wearing masks was a requirement and everyone
had to be properly sanitized before entering the building.
A staff rule to which the candidates had to adhere was that the candidates had to be properly
attired before addressing anyone in the establishment.