I

Corporate
Presentation

March 2020
 II

“Your Company is reimagining itself by leveraging

its strong brand equity to multiply its portfolio while
aligning to high-growth segments. This includes
manoeuvering excellence and reinvigorating
the portfolio across all brands.”

P U N E E T C H H AT WA L
Managing Director and Chief Executive Officer
 TA B L E O F C O N T E N T S

W H AT W I L L YO U
FIND INSIDE?

03
Knowing IHCL
17
Our brands
27
Road ahead

34
Creating value for
all stakeholders
39
Growing
responsibly
44Financial
performance
 2

KNOWING
IHCL
our parentage 3

D R A W I N G I N S P I R AT I O N F R O M
A S T R O N G PA R E N TA G E

“in a free enterprise, the community is not

just another stakeholder in the business,
but is in fact the very purpose of
its existence.”
J A M S E T J I TATA
Founder Of The Tata Group, Chairman (1868–1904)

Legacy of Presence in 6,95,000+ Group revenue of

150+ years 150+ countries employees ~$100 Billion
our parentage 4

L E A D E R S H I P P O S I T I O N I N M U LT I P L E
INDUSTRIES

Wholesale voice provider Tea company IT services company Steel maker

Integrated power, In room Largest hospitality Manufacturer & retailer of

renewable energy company air conditioners company watches, jewellery, eyewear
about us 5

S O U T H A S I A’ S L A R G E S T H O S P I TA L I T Y
C O M PA N Y W I T H A L E G A C Y O F 115 Y E A R S

Our diversified portfolio Pioneers in creating destinations

Geography (Hotels*) Geography (Keys*)
100+
Locations
4
Continents
21 179 3,600 21,500

Unique F&B concepts across

400+
Restaurants and Bars

Diversified with a global base of

*
International

Includes hotels under development

Domestic
32,000+ Employees
about us 6

` 4,596 Cr
Consolidated revenues

24%
Our Purpose
To create value by operating
the best-in-class portfolio of Consolidated EBITDA margin

hospitality brands in India and

select overseas destinations

P U N E E T C H H AT WA L
Managing Director and Chief Executive Officer
` 354 Cr
Profit After Tax
our purpose and values 7

OUR VALUES ARE INGRAINED IN

EVERYTHING WE DO

is built on three broad pillars

TRUST AWARENESS JOY

our brand portfolio 8

OUR BRANDS COVER THE ENTIRE SPECTRUM

O F T H E H O S P I TA L I T Y VA L U E C H A I N

LUXURY SELECT HOTELS UPSCALE LEAN LUXE SERVICE RETAIL VOLUME CATERING
our journey so far 9

R E D E F I N I N G H O S P I TA L I T Y
OV E R T H E PA S T 116 Y E A R S

1899
THE INDIAN
2019
– TAJ ARAVALI
HOTELS COMPANY RESORT & SPA,
LIMITED (IHCL) IS UDAIPUR
INCORPORATED
–TAJ THEOG
RESORT & SPA,
SHIMLA

1903 1982 1998 2010 2015 –TAJ RISHIKESH

RESORT & SPA,
TAJ MAHAL PALACE IN THE ST. JAMES’ TAJ EXOTICA, LAUNCHES A TAJ DUBAI UTTARAKHAND
MUMBAI, INDIA COURT, LONDON SRI LANKA NEW BRAND, UNVEILS
VIVANTA BY TAJ ‘TAJNESS’ –VIVANTA,
KATHMANDU

1970 1974 2001 2005 2018

TAJ LAKE PALACE, – F ORT AGUADA, TAJ EXOTICA FORAYS INTO – U NVEILS ‘ASPIRATION
UDAIPUR AND THE FIRST FIVE- RESORT & SPA, NEW YORK, USA 2022’
RAMBAGH STAR DELUXE MALDIVES
PALACE, JAIPUR BEACH RESORT – TAJ EXOTICA RESORT
IN GOA & SPA, ANDAMANS

–TAJ COROMANDEL, – R ESTRUCTURES

CHENNAI OVERALL BRAND
ARCHITECTURE
our board of directors 10

LED BY A BOARD WITH DIVERSE

E X P E R I E N C E A N D C A PA B I L I T I E S

C M
C C M
M M M M

N. CHANDRASEKARAN PUNEET CHHATWAL NASSER MUNJEE VENKATARAMANAN

Chairman Managing Director & Non-executive ANANTHARAMAN
Chief Executive Officer Independent Director Non-executive
Independent Director

C C
M M
M M M

MEHERNOSH S. KAPADIA VIBHA PAUL RISHI HEMA RAVICHANDAR VENU SRINIVASAN

Non-executive Director – Non-executive Non-executive Non-executive
Corporate Affairs Independent Director Independent Director Independent Director

COMMITTEES
Nomination and Remuneration Risk M Member Corporate Social Responsibility
and Sustainability
Audit Stakeholders Relationship C Chairman
our executive leadership team 11

A H I G H LY E X P E R I E N C E D
EXECUTIVE LEADERSHIP TEAM

PUNEET CHHATWAL DR. P.V. RAMANA GIRIDHAR SANJEEVI ROHIT KHOSLA PRABHAT VERMA
Managing Director & MURTHY Executive Vice President & Executive Vice President – Executive Vice President –
Chief Executive Officer Executive Vice President & Chief Financial Officer Operations, North India & Operations, South India,
Global Head – West India International & Ancillary
Human Resources Businesses

SUMA VENKATESH RAJENDRA MISRA RENU BASU BEEJAL DESAI S.Y. RAMAN
Executive Vice President – Executive Vice President & Senior Vice President – Senior Vice President – Vice President –
Real Estate & Development General Counsel Global Sales and Marketing Legal & Company Secretary Group Internal Audit
our strengths 12

STRONG CUSTOMER CONNECT EMPOWERING US

T O B E C O M E B E T T E R E V E R Y D AY

Strong brand equity

Taj hotels ranked 1st in India
for customer experience**

Strong presence in domestic market* Strong pricing power

179 Hotels in India across 26 states/UTs Average room rates (`)

8,911

8,863
Others (46) Maharashtra (25) 8,000

Delhi NCR (17) 6,000

5,791
5,734
4,000

Karnataka (14)
Uttar Pradesh (9)
2,000

Goa (10) Rajasthan (18)

0
Kerala (10) FY19 FY20
Tamil Nadu (16)
Gujarat (14)
IHCL Industry Domestic - India
*
Includes hotels under development ** KPMG Global Customer Experience Excellence report 2018
our strengths 13

P I O N E E R I N G D E S T I N AT I O N S

Kerala Rajasthan

Goa Andamans
our presence 14

DELIGHTING CUSTOMERS ACROSS THE WORLD

& ENTERING NEW MARKETS

USA
San Francisco
New York
179 Hotels,
80+ Locations Asia Middle East
Nepal Dubai
Thimpu Makkah
Langkawi
Sri Lanka
Maldives

India Africa UK
Lusaka London
Cape Town
our distribution network 15

OUR THRIVING SALES &

500+
Professionals on property
DISTRIBUTION NETWORK
SERVES NEW AND
EXISTING CUSTOMERS
WORLDWIDE
12
Global sales offices worldwide*
 16

OUR
BRANDS
our brands 17

AUTHENTIC, ICONIC, TIMELESS

85 12,800
Umaid Bhawan Palace, Jodhpur

Hotels Rooms

Inspired by its Indian heritage and traditions,

Taj delivers world-class hospitality
that is distinctively noble.
our brands 18

O U R PA L A C E P R O P E R T I E S : P R O V I D I N G R O YA L E X P E R I E N C E S

The Taj Mahal Palace Umaid Bhavan Palace

Taj Lake Palace Taj Falaknuma Palace

our brands 19

O U R PA L A C E P R O P E R T I E S : P R O V I D I N G R O YA L E X P E R I E N C E S

Rambagh Palace Taj Nadesar Palace

Taj Jai Mahal Palace Taj Usha Kiran Palace

our brands 20

TA J S A FA R I S : B R I N G I N G YO U C L O S E R T O N AT U R E

Mahua Kothi Banjaar Tola

Pashan Garh Baghvan Pench Meghauli Serai

our brands 21

C U R AT E D , D I S T I N C T, H Y P E R L O C A L

15 Hotels
1,400 Rooms

Having resounding, storytelling legacies with a unique

character within the structure/location a theme or an
idea that is central to its definition and local experience.
our brands 22

SPIRITED, AMBITIOUS, DYNAMIC

30Hotels
4,400 Rooms

Vivanta represents a collection of sophisticated upscale hotels and resorts that

cater to both business and leisure travellers. It provides experiences that celebrate
individuality through a blend of exclusivity and agility.
our brands 23

R E F R E S H I N G , L I B E R AT I N G , L I V E LY

70 Hotels
6,500 Rooms

Ginger Hotels, IHCL's revolutionary concept in hospitality, defining the lean

luxe segment in India. These hotels are designed and modelled to provide
refreshing, reviving and seamless experiences to guests.
our brands 24

LEVERAGING OUR BRANDS TO CAPTURE

O P P O R T U N I T I E S B E YO N D A C C O M M O D AT I O N S

400+ 72 17
Bars & restaurants Spas Boutiques
48
Salons*
7Clubs
20
Properties**

* Including Taj salons ** Including pipeline

our brands 25

WALK THE ROAD LESS TRAVELLED

20
Bungalows
14
Operational
4
Locations
Bungalows
our brands 26

O U R F & B I N N O VAT I O N

Bringing the best from our kitchens to your home.

Signature dishes Easy to Sustainable Safety and

and best sellers order packaging hygiene ensured
our brands
27

E L E VAT I N G T H E A I R C AT E R I N G E X P E R I E N C E

# 1
Undisputed market leader in
34%
Market share in India
6Units
40+
Airlines handled
Indian air catering business (domestic & international)
 28

ROAD
AHEAD
capturing macro opportunities 29

W E L L P O I S E D T O C A P I TA L I S E O N
EMERGING OPPORTUNITIES

TURNING CYCLE OF THE HOTELS INDUSTRY

Demand
Rising Enhanced
growth → →
occupancies real estate
outpacing
& RevPARs value
supply
our strategy 30

O U R S T R AT E G Y I S A I M E D AT A C H I E V I N G H I G H E R
S C A L E A N D C O N S I S T E N T P R O F I TA B I L I T Y

2
02
N2
IO
AT
ICONIC AND
PIR

PROFITABLE
HOSPITALITY
“aspiration 2022 is based on a promise to
AS

COMPANY
work together to create greater enterprise
value, and make ihcl south asia's most iconic
ES

RE-ENGINEER and profitable hospitality company.”

TIV
TIA

RE-STRUCTURE RE-IMAGINE
INI

P U N E E T C H H AT WA L
Managing Director & CEO, IHCL
CULTURE STRONG BRAND HIGH CUSTOMER
S

EQUITY ENGAGEMENT
LER
AB

PAN-INDIA FOOTPRINT MARKET LEADERS IN THE LEISURE

EN

& PALACES SEGMENT

ES
LU

TRUST, INTEGRITY, EXCELLENCE, UNITY,

VA

AWARENESS, JOY RESPONSIBILITY, PIONEERING

drivers of our strategy 31

T H E T H R E E ‘ R ’s
D R I V I N G A S P I R AT I O N 2022

RE-STRUCTURE RE-ENGINEER RE-IMAGINE

Scale Margins Brandscape

Sell Technology Portfolio

Simplify People Excellence

our focus on digital 32

PA R T N E R I N G O U R C U S TO M E R S
I N T H E I R D I G I TA L J O U R N E Y

10 Mn+ 2 Mn
Unique visitors to the website Social media users
>95%
Customer engagement
100%
Increase in mobile
web revenue since 2016
signings & future pipeline 33

ROBUST SIGNINGS REFLECT

OUR SIZEABLE PROSPECTS

Taj Connemara, Chennai

FY 2019-20:
29 New signings* (3,736 keys)

Taj: Agra 239 Jaipur 119 Shillong 100 Dwarka 98

Udaipur 65 Haridwar 35 Noida 261 Mumbai 371
Ahmedabad 315 Gorakhpur 110 Kalinganagar 93
Jaipur 250 Trivandrum 108 Amravati 125
Dehradun 88 Manipal 100 Goa 125
Dharamshala 100 Nagpur 90
Miramar 79 Udaipur 96
Tawang 88 Varanasi 65
Gangtok 50 Amritsar 130
Patna 95
Kolkata 125

*Taj Bekal expansion not counted as signing

Chennai 108, 99
signings & future pipeline 34

W E H AV E A H E A LT H Y P I P E L I N E

Our approach towards new development New inventory pipeline (keys)

Re-imagining a smart approach

S M A R T
2,600 350
Strategic Margin Asset Relationships Tracking
Enhancement Management

1,200 2,100
Taj Connemara, Chennai
* Numbers are indicative
 35

C R E AT I N G
VALUE FOR ALL
S TA K EH O L D ER S
customer initiatives 36

BUILDING A REWARDING AND

LONG LASTING BOND WITH CUSTOMERS

Customer loyalty revenues up Membership base up

29%
Taj InnerCircle
40%
Taj Experiences Gift Card
Warmer Welcomes Timeless Weddings
people initiatives 37

F O S T E R I N G A L L- R O U N D
DEVELOPMENT OF OUR PEOPLE

8 time Gallup
th
32,000+
People*
35.5
Average age of employees
7.8
Average years of experience
Great Workplace
Award winner
16.4%
Women employees
80%
Employee retention rate
1:1.9
Employee to room ratio

*Includes TajSATS and Roots Corporation

partnerships & alliances 38

PARTNERING AHE AD,

GROWING TOGETHER

Development support to partners Non-development partners

Pre-opening support Google 360
• To set up and launch the hotel • Gives a total view of our web traffic across all our digital platforms

Central materials group Shangri-La

• Provides purchasing economies of scale • Loyalty programme partnership called Warmer Welcomes

Technical services & development assistance Sixt

• At every stage including design & construction • Loyalty programme partnership and synergizing on mobility solution

Owner privileges
• Exclusive post-inaugural benefits and opportunities
investors 39

TRUSTED BY
INSTITUTIONAL INVESTORS

Shareholding pattern(%)*

14
41
11

34
Tata Group DII FII Retail

As of 31st March 2020

*
 40

GROWING
R E S P O N S I B LY
corporate social responsibility 41

STRENGTHENING OUR
COMMUNITY CONNECT FURTHER

VISION
Give back to target communities & geographies through CSR & volunteering
Promote livelihoods Support neighborhoods Welfare Environment stewardship
Upskill youth Unique art, culture & heritage Taj Public Service Welfare Trust Energy
Water
Inclusion through value chain Beautification/Maintenance Local charity activities Waste
of tourist sites Biodiversity
corporate social responsibility 42

C R E AT I N G M E A S U R A B L E
IMPAC T ON OUR COMMUNIT Y

LIVELIHOODS NEIGHBOURHOODS W E L FA R E

• Training 1,100+ youth annually at 14 • 3 heritage sites supported • Contributed ` 1 crore+ for Kerala
Taj-Tata Strive Skill Training Centers and Kodagu relief
• 4,000+ volunteers, clocking in
• Training 200 youth under the Golden 10,000+ volunteering hours • Raised ` 3 crore+ for Taj Public
Threshold programme with TISS Service Welfare Trust
sustainability 43

E N H A N C I N G O U R S U S TA I N A B I L I T Y Q U O T I E N T

8.79 Mn kL 25% 30.97

Water recycled in 2019-20 Share of renewable CHG emissions intensity
78
EarthCheck certified
energy mix (kg CO2-e/guest night) in 2019-20 hotels in 2019-20
awards & accolades 44

MOMENTS WE TREASURE:
RECOGNISED FOR OUR BEST PRACTICES
ACROSS DOMAINS

Leading by example People practices

Making a difference
 45

FINANCIAL
PERFORMANCE
FY19/20 performance 46

F Y20:
SCORING HIGH ON ALL PAR AMETERS

23.9%EBITDA Margin,
` 4,596Cr
Revenues,
` 1,100Cr
EBITDA,
` 354Cr
PAT,
up 406 bps up 0% y-o-y up 20% y-o-y up 24% y-o-y

**
Excludes RCL
five year performance (consolidated) 47

IMPROVING TRAJECTORY OF
C O N S O L I DAT E D PE R F O R M A N C E

Significant potential to scale up revenues and profitability

Revenues (`/crores) PAT(`/crores)

354
4,596 300
4,595

4,000
4,165

287
4,123

4,076

200

3,000
100

101
2,000 0

(231)
-100

(63)
1,000
-200

0 -300
FY16 FY17 FY18 FY19 FY20 FY16 FY17 FY18 FY19 FY20
five year performance (consolidated) 48

IMPROVING TRAJECTORY OF
C O N S O L I DAT E D PE R F O R M A N C E

Focus on driving cost efficiencies Maintain optimal debt levels

EBITDA margin (%) Net debt to EBITDA (x)

24 8.0
24
6.47
18 20 6.0
18 4.74
16 16
12 4.0
2.58
2.11 1.74
6 2.0

0 0
FY16 FY17 FY18 FY19 FY20 FY16 FY17 FY18 FY19 FY20
five year performance (standalone) 49

STEADY GROWTH IN
S TA N DA LO N E FI N A N C I A L S

Gradual improvement in revenue and bottom-line

Revenues (`/crores) PAT (`/crores)

500
2,878
2,871

2,500
2,639

400
2,460
2,374

401
2,000
300
1,500

264
200
1,000

148
100

143
500

84
0 0
FY16 FY17 FY18 FY19 FY20 FY16 FY17 FY18 FY19 FY20
five year performance (standalone) 50

STEADY GROWTH IN
S TA N DA LO N E FI N A N C I A L S

Resilient margins Keeping leverage at comfortable levels

EBITDA margin (%) Net debt to EBITDA (x)

3.78
40 4
3.41
31
30 29 3
26
23 1.99
22 1.83
20 2
1.57

10 1

0 0
FY16 FY17 FY18 FY19 FY20 FY16 FY17 FY18 FY19 FY20
 DISCLAIMER

This presentation contains forward-looking

statements within the meaning of applicable
securities laws. Similarly, statements that
describe our business strategy, outlook,
objectives, plans, intentions or goals are also
forward-looking statements.

Forward-looking statements are not guarantees
of future performance and involve risks and
uncertainties and other factors that may cause
actual results to differ materially from those
anticipated at the time the forward-looking
statements are made.
Future results, performance and achievements
may be affected by general economic conditions,
regulatory environment, business and financing
conditions, foreign exchange fluctuations,
cyclicality and operating risks associated with the
hospitality industry and other circumstances
and uncertainties.
Although we believe the expectations reflected
in such forward-looking statements are based
upon reasonable assumptions, we can give no
assurance that our expectations will be attained
or that results will not materially differ. We
undertake no obligation to publicly update or
revise any forward-looking statement, whether
as a result of new information, future events
or otherwise.
 52

corpcomm@ihcltata.com

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