Professional Documents
Culture Documents
Management Comm Seminar 7
Management Comm Seminar 7
1. Begin with a strategic buffer Direct outcome of a great audience analysis, Could be on the
guy’s person achievements, work ethic. Move towards a general situation could be through
economy, the company itself. (Paragrah 1)
2. Develop the strategy -Your background and introduction.
You need to communicate (Justification and need 3 reasons) ** Don’t forget to give context.
3. State and explain your reasons and think of justifications (Evidence, support and credibility).
Don’t go and say sorry all the time just be direct. “As of 1 April 2021 we have to terminate
the contract and we apologize for the restructuring.”
4. situation then present the bad news.
5. Offer an alternative that is logical and relevant. Maybe send them for workshps, referral
6. End with goodwill, specifically adapted. End in a way that is positive and moving forward
and not apologizing for firing him.
1. Opening Begin with words that identify the subject are neutral and set up the message
2. Body Prevent reasons using positive language ad you-viewpoint, Refuse clearly and
positively embedding where possible to de-emphasize on the negative
3. Closing With adaptive goodwill
1. Opening buffer
2. Body Make it factual and positive, lead systematically to the refusal, then refuse clearly
and positively
3. Closing
Negative announcements
Read the case study and bring outline (Audience analysis and communication square)
https://smu-sg.zoom.us/w/93323545320?
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Appeal to:
1. Pride
2. Envy
3. Insecurity
Tropes for empathy Put a character in a state of vulnerability so people understand why they do
what they do. Also make them experience unexpected joy.