PERFECT PA OUTLINE

 The Role of a Personal Secretary - investigating proactive skills and qualities;

developing knowledge and awareness of the Four Working Styles, working in partnership
with your executive; identifying strengths and areas of development.
 Understanding the reality of your job  - analyzing your role; diary management;
managing workload; prioritizing; meeting deadlines.
 Effective Communications - effective listening; analyzing communication skills
 Preparing and Presenting Information - On your behalf; on behalf of your executive.
 Building Confidence and Assertiveness - Overcoming barriers to success, assertive
behaviors, effective communication; positive thinking.
 Decision Making & Problem Solving - key steps; developing a logical & objective
approach, lateral thinking skills
 Taking More Control and Responsibility - Managing interruptions; prioritizing and
delegating
 Managing Small Projects/Events - Planning for success; tools and techniques,
monitoring to achieve objectives.
 Leadership Motivation Tools