Professional Documents
Culture Documents
ServiceNow Interview Questions and Answers
ServiceNow Interview Questions and Answers
4) What is the use of record matching and data lookup features in ServiceNow?
Data lookup and record matching allow you to define field value based on a specific
condition in place of writing scripts.
6) Can you call a business rule with the help of a client script?
Yes, it is possible to call a business rule using a client script. However, you can also use glide
ajax for the same.
Domain separation is useful ServiceNow method. It helps you to separate data into logically-
defined domains. It also provides an option to separate administration.
For example, John is the CEO of two companies, and he is using ServiceNow single instance
for both of these businesses. He doesn’t want that user of one business can see data of other
business. Here you need to use domain separation to isolate the records from both
businesses.
8) State some best practices you should follow while using Service now
Here, are some of the best practices which you need to follow while using Service now:
The HTML sanitizer automatically cleans up markup in HTML fields. It helps to eliminate code
and protect against security concerns like cross-site scripting attacks.
A record producer a catalog item which helps you to create task-based records from the
Service Catalog. For example, you can create a change record or a problem record with the
help of record producer. It offers an alternative way to create records through the Service
Catalog.
Import set tool helps you to import data from various data sources, instead of using a
transform map. The import sets can acts as a staging table for imported records.