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JBR-08739; No of Pages 10

Journal of Business Research xxx (2015) xxx–xxx

Contents lists available at ScienceDirect

Journal of Business Research

Debunking legendary beliefs about student samples in marketing research


Jennifer A. Espinosa ⁎, David J. Ortinau 1
Department of Marketing, College of Business, University of South Florida, 4202 East Fowler Avenue, Tampa, FL 33620-5500, United States

a r t i c l e i n f o a b s t r a c t

Article history: The current research investigates three legendary beliefs related to sample definition and the selection of contex-
Received 1 October 2014 tual target populations: the representativeness of samples, the willingness of research participants, and the ho-
Received in revised form 1 February 2015 mogeneity of samples. After identifying several current trends related to the use of college-students as data
Accepted 1 September 2015
sources, data from three randomly drawn samples of students and consumers empirically debunks the legendary
Available online xxxx
beliefs. Findings indicate the contextual setting of the research directly shapes the representativeness of drawn
Keywords:
samples, the willingness of college students equals the willingness of non-college consumers, and drawing sam-
Defined target population ples from the same institution artificially increases sample homogeneity. Debunking these legendary beliefs re-
Sampling frame veals the need for multiple‐sample research, probabilistic sample selection procedures, clearer discussions of
Academic legendary beliefs qualifying criteria, and the consideration of new confounding factors (e.g., research subject incentivization).
Generalizability The article discusses how the truths of the legendary beliefs influence the generalizability of research results to
Motivation contextual populations of interest.
Homogeneity © 2015 Elsevier Inc. All rights reserved.

1. Introduction represent the defined target population, to effectively assess the inter-
nal and/or external validity of a study's results and inferences. The de-
The demands for analytical and scientific rigor in research continue scription of the target population needs to be consistent with the
to rise, with quality journals asking for stronger theoretical justifications research objectives, including a clear description of all the specific qual-
and improved managerial contributions (Lehmann, McAlister, & Staelin, ifying criteria that subjects must meet for inclusion in the sample frame
2011). Identifying the correct sample frame for empirical studies and study.
remains a critically important decision that can influence the quality The existing literature focuses heavily on debates of the appropriate-
of data a researcher obtains. When conducting empirical research in- ness of using college student sampling frames in research, instead of
volving human beings, one persistent data collection issue that con- informing researchers about the reasonableness of college student sam-
tinues to create controversy and debate centers on if college students pling frames. The debates center on the convenience, accessibility, rep-
are a reasonable sampling frame. resentativeness, and costs of obtaining research subjects (Bello, Leung,
Inherent within this sampling frame issue is the concept of defined Radebaugh, Tung, & Van Witteloostuijn, 2009; Creswell, 2009; Lynch,
target population or target population (Dillon, Madden, & Firtle, 1982; Wells, 1993). For example, pro arguments include the preserva-
1990). No universal definition of target population exists. For example, tion of “internal validity” for theory development or causal hypothesis
Burns and Bush (2003) define target population as “the entire group testing (Peterson, 2001; Thomas, 2011; Webster & Sell, 2007). Con
under study as specified by the objectives of the research project” arguments include limitations of the generalizability of the results
(p. 334). Dillon et al. (1990) define target population as a “set of people, and implications to non-student target populations (Beltramini, 1983;
products, firms, markets, etc. that contains the information that is of Campbell & Stanley, 1963; Cunningham, Anderson, & Murphy, 1974;
interest to the research” (p. 265). Hair, Bush, and Ortinau (2009) define Steinfatt, 1991; Stevens, 2011). Additional debate topics include the
this concept as a “specified group of people or objects for which homogeneity of samples (e.g., Hair, Black, Babin, & Anderson, 2010;
questions can be asked or observations made to obtain the desired Oakes, 1972; Peterson, 2001; Thomas, 2011), the willingness of stu-
information” (p. 52). dents to participate in research (e.g., Bello et al., 2009; Dobbins, Lane,
Prior to handling sample frame issues, researchers need to have a & Steiner, 1988; Malaviya & John, 2001) and the costs of student re-
clear understanding of the characteristics of the individuals who search (e.g., Huang, Gattiker, & Schwarz, 2008; Lamb & Stem, 1979;
Knemeyer & Naylor, 2011; Malaviya & John, 2001).
Many of these debates surrounding the use of college student sam-
⁎ Corresponding author. Tel.: +1 813 974 9510; fax: +1 813 974 6175.
ple frames stem from established beliefs that, over time, have become
E-mail addresses: jaespinosa@usf.edu (J.A. Espinosa), dortinau@usf.edu (D.J. Ortinau). deep-rooted legendary beliefs and act as a justification for using or not
1
Tel.: +1 813 974 6236; fax: +1 813 974 6175. using college students as data sources. Among the different debates,

http://dx.doi.org/10.1016/j.jbusres.2015.12.003
0148-2963/© 2015 Elsevier Inc. All rights reserved.

Please cite this article as: Espinosa, J.A., & Ortinau, D.J., Debunking legendary beliefs about student samples in marketing research, Journal of Busi-
ness Research (2015), http://dx.doi.org/10.1016/j.jbusres.2015.12.003
2 J.A. Espinosa, D.J. Ortinau / Journal of Business Research xxx (2015) xxx–xxx

the debate over establishing internal/external validity with student- the findings, with the closing section presenting limitations and sugges-
based data continues to be most important and relevant to academic tions for future research.
scholars conducting empirical research. Given the interest and impor-
tance of the long standing beliefs about college students as data sources, 2. Current trends on the usage of college students and non-students
the two fundamental questions that drive the current study are: in high-ranking marketing journals
(1) when are college students an appropriate sampling frame and
(2) how should college students be sampled? The main objective of the partial review of selected high-ranking
The current research differs from previous research in several ways. marketing journals is to gain a better perspective on the reliance on col-
First, the main research objective is not to validate existing pros and lege students in academic research. The review covers 1090 published
cons for using college student data, but rather to empirically investigate articles in four high-ranking marketing journals (148 from Journal of
some of the deep-rooted legendary beliefs (i.e., representativeness, the Academy of Marketing Sciences [JAMS], 567 from Journal of Business
incentivization, and sample homogeneity) that underlie college student Research [JBR], 224 from Journal of Consumer Research [JCR], and 151
based-data. The empirical findings and inferences of these legendary from Journal of Marketing [JM]) for the years 2009–2011. Using the
beliefs can further enhance the reader's understanding of the appropri- five specific evaluative criteria reported in Table 1, preliminary analysis
ateness of college students as data sources. Second, the collection of data reveals that 228 articles employ only student-based data, 399 articles
from three sub-segments of restaurant consumers (non-student con- use only non-student data, and 109 articles use a combination of stu-
sumers, incentivized college students, and non-incentivized college stu- dent and non-student samples. Given the current study's focus on inter-
dents) represents a replication-study approach, meaning that the nal/external validity issues, those 109 articles that include both student
generalizability of the results can be directly tested across the three and non-student samples with different contextual target populations
sub-segments. Third, unlike most previous studies that include manipu- are excluded, leaving 627 articles that contain either college student
lated independent variables and measured dependent behavioral con- or non-student sampling frames.
structs of interest, the current study limits the focus to one attitudinal Content analysis shows that college student subjects appear most
construct termed the consumers' overall restaurant image (ORI). frequently in experimental research (77%), while non-student sample
The remainder of this article proceeds as follows. Section 2 high- frames appear most in traditional survey research (57%). College stu-
lights the results of a partial review of several high-ranking marketing dents are the subject of choice in experimental research most frequently
journals demonstrating the prevalence of college student data in aca- in JCR (96%), and less frequently in JM (68%), JAMS (50%) or JBR (46%).
demic research. Section 3 presents the deep-rooted legendary beliefs Despite the high usage of college student samples in research, potential
relating to college student data sources and the main construct (ORI) limitations with using college students often go unnoticed. Among the
using casual-dining (CD) and fine-dining (FD) restaurant contextual articles employing student sample frames, only 21% recognize that
settings. The following sections present the multi-replication research college students create any potential limitations to the study's findings,
design, followed by the main results, discussion, and implications of inferences, and implications. Disclosure of potential limitations occurs

Table 1
Summary of current trends regarding the use of student and non-student sample frames in high-ranked marketing journals.a

Criteria of evaluation Total (N = 736) JM (N = 88) JCR (N = 206) JAMS (N = 98) JBR (N = 344)

Student Non-St. Both Student Non-St. Both Student Non-St. Both Student Non-St. Both Student Non-St. Both

Sub-totals 228 399 109 19 57 12 131 30 45 10 77 11 68 235 41

Research design
Experiment 175 37 55 13 5 3 126 9 39 5 5 3 31 8 10
(77) (9) (50) (68) (9) (25) (96) (30) (87) (50) (6) (27) (46) (3) (24)
Surveys 37 227 26 2 34 4 4 1 3 4 40 6 27 152 13
(16) (57) (24) (11) (60) (33) (3) (3) (7) (40) (52) (55) (40) (65) (32)
Recognized limitation
Recognized 49 – 10 2 – – 8 – 1 3 – – 36 – 9
(21) (9) (11) (6) (2) (30) (53) (22)
Not recognized 170 – 86 16 – 10 123 – 43 6 – 10 25 – 23
(75) (79) (84) (83) (94) (96) (60) (91) (37) (56)
Not applicable 9 – 13 1 – 2 – – 1 1 – 1 7 – 9
(4) (12) (5) (17) (2) (10) (9) (10) (22)
Results of Hypotheses tests
Supported 94 101 37 15 33 9 57 5 11 7 10 4 15 53 13
(41) (25) (34) (79) (58) (75) (44) (17) (24) (70) (13) (36) (22) (23) (32)
Mixed 47 181 28 1 11 1 8 3 5 3 50 6 35 118 16
(21) (45) (26) (5) (19) (8) (6) (10) (11) (30) (65) (55) (52) (50) (39)
Not applicable 87 117 44 3 13 2 66 22 29 – 17 1 18 64 12
(38) (30) (40) (16) (23) (17) (50) (73) (65) (22) (9) (26) (27) (29)
Incentives offered
Offered 147 68 56 12 36 12 113 3 30 4 11 4 18 18 10
(65) (17) (51) (63) (63) (100) (86) (10) (67) (40) (14) (36) (26) (8) (24)
Not offered 81 331 53 7 21 – 18 27 15 6 66 7 50 217 31
(35) (83) (49) (37) (37) (14) (90) (33) (60) (86) (64) (74) (92) (76)
Underlying theories
Used 61 136 23 12 28 8 15 3 3 5 44 3 29 61 9
(27) (34) (21) (63) (49) (67) (11) (10) (7) (50) (57) (27) (43) (26) (22)
Not used 167 263 86 7 29 4 116 27 42 5 33 8 39 174 32
(73) (66) (79) (37) (51) (33) (89) (90) (93) (50) (43) (73) (57) (74) (78)
a
Cell numbers represent: frequency (percentage).

Please cite this article as: Espinosa, J.A., & Ortinau, D.J., Debunking legendary beliefs about student samples in marketing research, Journal of Busi-
ness Research (2015), http://dx.doi.org/10.1016/j.jbusres.2015.12.003
J.A. Espinosa, D.J. Ortinau / Journal of Business Research xxx (2015) xxx–xxx 3

most often in JBR (53%), and less frequently in JAMS (30%), JM (11%) limitations of convenience or quota sample results, some researchers
and JCR (6%). The articles most often cite the lack of generalizability of use a secondary approach in an attempt to establish generalizability of
the sample results to broader contextual populations as a limitation the data results. This secondary approach focuses on generalizing a
(98%), followed by limitations of homogeneity of the sample units (8%). study's results to a relevant population through a discussion of the in-
Incentivizing college students to encourage participation is a fre- herent limitations of the sample frame, including what general implica-
quent practice in published academic research. In the articles containing tions are derived from the sample results and how the limitations of the
only college student participants, 65% report the use of incentives sample frame temper those general implications (see Lynch, 1999;
such as extra credit, small gifts, or money to increase participation. Con- Compeau et al., 2012 for in-depth arguments and discussions).
versely, of the articles containing only non-student participants, only Although this alternative discussion approach to generalizability ap-
17% offer incentives to complete the research (p b .01). In terms of hy- pears common in academic research, numerous researchers provide
potheses testing outcomes, researchers report support for all hypothe- an incomplete assessment or neglect an assessment altogether. The re-
ses in 41% of the articles employing only college students, and another view of the four high-ranking marketing journals reveals that only 21%
21% report mixed support for some hypotheses. In contrast, only 25% of the articles using college student samples acknowledge any potential
of the articles consisting of only non-student consumers report support limitations of student samples. More troublesome, 79% of the articles fail
for all hypotheses and 45% mixed support for some hypotheses. There- to provide a discussion of how the limitations of student samples might
fore, obtaining data results and findings that provide support for all hy- temper the results and insights of the research.
potheses may be easier with college students, rather than non-student Within the context of restaurant consumers, the current research
consumers. Among the 627 articles, only 36 articles (5.7%) identify specifically focuses on the generalizability of different kinds of student
and describe the contextual target population as college students and and non-student participants to the target population of adult US
actually survey college students. The other 591 articles (94.3%) either consumers who are familiar with and have dining experience with
explicitly or implicitly suggest a broader contextual target population two specific national franchised CD restaurants (Applebee's and Chili's)
than college students. Surprisingly, 192 articles (32.5%) with non- and two specific FD restaurants (i.e., Morton's and Ruth Chris
student target populations restrict the sampling frames to only college Steakhouse) restaurants. The contextual target population of interest
students. This trend suggests that around 30% of the time, academic consists of experienced restaurant consumers and contains diverse sub-
scholars do not do a good job accurately matching drawn samples of re- groups of people who differ in age, income, life experiences, personalities,
search participants to the study's target population. attitudes, liking/disliking, etc. Realistically, the heterogeneous nature of
the study's defined target population consists of different pluralistic
3. Deep-rooted legendary beliefs subgroupings, from which college students represent only one possible
sub-segment of all consumers who eat out at CD and FD restaurants.
The current research objective aims to assess empirically three deep- Thus, how well do the results and inferences from college students repre-
rooted legendary beliefs about the representativeness, incentivization, sent the broader target population of CD and FD restaurant consumers?
and sample homogeneity of college-student samples to determine To test the reality of this representativeness legendary belief, the
the reasonableness of college student sample frames. The current inves- current investigation empirically examines how well a sub-sample of
tigation defines a deep-rooted legendary belief as a long standing, students' overall restaurant image (ORI) ratings represents broader
unverified cognitive thought or emotional expression of a specific opin- populations of CD and FD restaurant consumers. The current study
ion or phenomenon. limits the empirical assessment to one specific dependent outcome
construct – ORI –, defined as a person's overall attitudinal-oriented
3.1. Legendary belief I: generalizability of college student samples to broad impression of a restaurant. Using the theoretical underpinnings of
contextual target populations Ajzen and Fishbein's (1980) multiplicative–additive attitude theory, a
person's ORI represents a composite of the importance and cognitive
The first legendary belief under investigation states that college stu- judgments of performance of a set of common restaurant features
dents, as research participants, are representative of broader contextual (e.g., variety of food, cleanliness of restaurant, speed of service, food
target populations. This belief allows researchers to make statistical and quality, and atmospherics) for a specific restaurant.
real-world inferences about other members of a broader contextual College students tend to be more similar to other consumers within
target population from college student generated results. The heart of the target populations of CD restaurant consumers than FD restaurant
this legendary belief centers on how generalizable sample-based data, consumers. Although college students can be members of both types
results, and inferences are to a broader target population (Bello et al., of restaurant populations, one expects college students to display ORI
2009; Huang et al., 2008; Stevens, 2011). Compeau, Marcolin, Kelley, ratings similar to the ORI rating of non-student casual restaurant con-
and Higgins (2012) describe two methods for determining the general- sumers. The underlying rationale for this prediction is because the attri-
izability of sample data to a target population. The first method consists butes of CD restaurants (e.g., food variety, speed of service, and price)
of conducting replication studies with different samples and/or contex- are more consistent with the wants and desires of college students
tual settings, requiring (1) a clear target population representative of than for FD restaurant attributes. Students have less first-hand experi-
the contextual setting, (2) an accurate sampling frame representative ence with FD restaurants, which will impede their ability to judge ORI
of the target population, and (3) sample units randomly selected from for FD restaurants. Therefore, expectations are students will rate their
the sample frame using a probabilistic selection procedure (Compeau FD ORI rating more similar to their CD ORI, than non-student consumers
et al., 2012). When researchers meet these conditions, replication due to a lack of first-hand consumption experience with FD restaurants.
studies provide an objective assessment of the generalizability of The above rationale supports the following hypotheses:
sample-based results to a broader contextual target population.
When researchers face difficulties in meeting these conditions, the H1. No differences occur in the overall CD restaurant image ratings for
use of non-probabilistic selection procedures can result in the creation college students and non-student consumers.
of a convenience or quota type sample (e.g. student or Mechanical H2a. Significant differences exist in the overall FD restaurant image
Turk crowdsourcing samples). With non-probabilistic sample results, ratings for college students and non-student consumers.
researchers cannot argue that the sample represents a target popula-
tion. Instead, non-probabilistic samples require the researcher to work H2b. College students' FD restaurant image ratings are more similar to
backwards and try to identify the group of individuals (e.g., a relevant their overall CD restaurant image ratings than non-student consumers'
population) the results and findings may apply to. Given the inherent FD restaurant images to their CD restaurant image ratings.

Please cite this article as: Espinosa, J.A., & Ortinau, D.J., Debunking legendary beliefs about student samples in marketing research, Journal of Busi-
ness Research (2015), http://dx.doi.org/10.1016/j.jbusres.2015.12.003
4 J.A. Espinosa, D.J. Ortinau / Journal of Business Research xxx (2015) xxx–xxx

3.2. Legendary belief II: college students are more motivated to participate and non-incentivized college students, and non-college consumers.
in research than non-student consumers Therefore:

The second legendary belief states that college students demon- H3. Overall CD restaurant image ratings differ between incentivized
strate an eagerness and willingness to participate in research (Bello college student respondents and non-incentivized college student
et al., 2009). Some researchers claim that college students are respondents.
eager and willing to serve as research participants. However, this H4. Overall CD restaurant image ratings differ between incentivized
belief is more likely the result of academic researchers using some college student respondents and non-student restaurant consumers.
form of an incentive to motivate students to participate in research
(Cunningham et al., 1974; Lamb & Stem, 1979; Ok, Shanklin, and
Back (2008). For example, college students can typically be persuad- 3.3. Legendary belief III: use college students because they are more
ed to participate in a lab experiment or complete some type of survey homogeneous
through offerings of extra credit, small gifts, or sums of money
(Malaviya & John, 2001; Tangpong & Ro, 2008) because such induce- The third legendary belief states that the level of similarity (or
ments are more meaningful to students than non-students. Since the homogeneity) among college students' demographic characteristics
typical incentive matches the desires of college students more so (e.g., age, life experiences, and income resources) makes college
than non-college consumers, students appear more willing to partic- students an appropriate sample frame. From a research perspective,
ipate in experiments, complex research projects, longitudinal stud- homogeneity within the sample frame can be desirable because some
ies, and surveys than non-college student participants (Bello et al., research designs require a sample frame with minimal noise and vari-
2009; Lamb & Stem, 1979; Malaviya & John, 2001; Tangpong & Ro, ability, to provide tight manipulations of causality or tests of hypotheses
2008). Part of the rationale is that collecting data from managers re- (Peterson, 2001; Thomas, 2011). Furthermore, homogeneity is a
quires managers to step away from their normal responsibilities, requirement of many statistical processes, such as ANOVA, MANOVA,
meaning a larger incentive than $3 would be necessary (Bello et al., and discriminant analysis (Hair et al., 2010).
2009). While homogeneity can enhance internal validity in laboratory
While some researchers portray college students as willing research experiments, homogeneity cannot be determined prior to running an
participants, in reality, most students do not seek out research opportu- experiment. Too much homogeneity can inhibit research, or artificially
nities. In some situations, students must become part of a subject pool as boost internal validity and provide conservative effect size estimates
a requirement of their degree program. More frequently, researchers (Malaviya & John, 2001; Oakes, 1972; Peterson, 2001; Thomas, 2011).
bring research opportunities to students, and justify such practices For example, Churchill and Peter (1984) point out that scale measures
through rationalizations of affordability and accessibility (Bello et al., developed for investigating marketing relationships in one highly ho-
2009; Malaviya & John, 2001). When costs and time-frames are prohib- mogeneous population may require redesigning for different defined
itive, researchers tend to rely on incentivized college students instead target populations. While some researchers claim that college students
of more representative subjects from the target population. The review represent one of the most homogeneous sample frames possible
of the four high-ranking marketing journals illustrates the dispropor- (Peterson, 2001; Thomas, 2011), researchers often overlook personality,
tionate trend of incentivizing students, with 65% of the articles using value trait, and information processing differences of students
student samples offering some form of incentive to motivate participa- (Creswell, 2009). For example, college students are more educated
tion, compared to 17% of the articles using non-student samples offering than the general US population (Pham, 2013), more conservative in
incentives. their opinions than older adults (Ro & Kubickova, 2013), and may differ
The inclusion of sample units from a sample frame depends pri- in job experience, age, cognitive abilities, test scores and geographic lo-
marily on how well the sample frame members represent the target cation characteristics (Thomas, 2011). Researchers need to describe and
population, not on how accessible or inexpensive sample frame evaluate the participation criteria to determine when student subjects
members are (even though these factors cannot be completely can serve as qualified respondents and the conditions that preclude
ignored). Inducements to increase a person's willingness to partici- their participation (Huang et al., 2008; Peterson & Merunka, 2014).
pate in research have the ability to alter response patterns, motiva- Researchers might compromise the homogeneity of a sample frame
tions, and ultimately the external validity of research (Burnett & by confining the selection of students to one institution. Such confine-
Dunne, 1986). For example, college students have more free time ments place geographical limitations on the sampled student units,
available, and therefore, are more willing to donate their time which can further decrease heterogeneity of a contextual target popula-
(Pentecost & Andrews, 2007). Carlson (1971) and Croson (2007) tion. The current investigation predicts that a highly homogeneous stu-
caution that the use of incentives can lead to uncertainty or bias in dent sample drawn from the same institution will show less variation in
the conclusions drawn from incentivized student subjects and re- ORI ratings for CD restaurants than a more geographic heterogeneous
searchers must use care in determining if a student's motivation to sample of students drawn from different institutions across the United
participate is driven by the incentive, rather than the qualifying States. In addition, the expectation is that a randomly drawn sample
characteristics for participation. of non-student restaurant consumers from across the US will show
To empirically investigate the ability of incentives to alter the the most variation in ORI ratings for CD restaurants. Thus,
motivation of research subjects, respondent's ORI ratings of CD
restaurants are compared across three different samples: incentivized H5. Overall CD restaurant image ratings from college students at the
college students (those receiving extra credit for participation), non- same institution show less variation than CD image ratings from college
incentivized college students (those required to participate as a class students at different institutions.
requirement), and non-student restaurant consumers. Since legendary H6. Overall CD restaurant image ratings from college students show
belief I argues that college students are more representative of the less variation than CD image ratings from non-student consumers
CD restaurant target population, the remainder of the article focuses
only on the CD restaurant population. Given the above rationale, incen-
tivizing students is predicted to alter their motivation for participating 4. Method
in the research study (i.e., students complete a survey to get extra
credit without much concern about their responses) resulting in The data for testing the hypotheses come from a multiple-method
significant differences between the CD ORI ratings of incentivized restaurant image study. First, the qualitative phase consists of a focus

Please cite this article as: Espinosa, J.A., & Ortinau, D.J., Debunking legendary beliefs about student samples in marketing research, Journal of Busi-
ness Research (2015), http://dx.doi.org/10.1016/j.jbusres.2015.12.003
J.A. Espinosa, D.J. Ortinau / Journal of Business Research xxx (2015) xxx–xxx 5

group and in-depth interviews among randomly selected college stu- buyer behavior courses at one Southeastern University. Participation
dents from a major Southeastern university and non-student individ- in the study was mandatory as one of the overall requirements of the
uals from a metropolitan market of over 3.5 million people. To ensure courses and offered no extra incentives for participation. This approach
participants represent restaurant consumers, researchers screened all resulted in a usable sample size of 138 participants.
participants on their dining experiences at CD and FD restaurants. The In the second study, the sample frame and units include college stu-
main objective was to gather preliminary insight on consumers' restau- dents who randomly enrolled in marketing courses at a variety of urban
rant patronage dining patterns, familiarity of types of franchised CD and universities throughout the United States. Using partial randomization
FD restaurants, as well as identifiable restaurant features that con- procedures, this sample of college students emphasizes student volun-
sumers use in creating restaurant images. Based on qualitative insights, teerism with incentives for participation. More specifically, twenty-
a restaurant image survey was created and administered to different one universities located in metropolitan consumer markets across the
randomly selected samples of college students and non-student restau- US were randomly selected and one marketing faculty at each institu-
rant consumers. tion was randomly selected and contacted asking for help in obtaining
student responses to the restaurant image study. Researchers under-
4.1. Contextual restaurant setting and attributes took extra efforts to ensure the metropolitan areas of the 21 selected
universities contained store locations of each of the CD and FD restau-
The contextual setting of the restaurant image study involves the use rants included in the main study. Confirmation of willingness to help
of two distinctive types of restaurants: casual-sit-down (CD) and fine came from 15 marketing faculty, each indicating that they would ask
dining (FD) restaurants. The preliminary results and insights from the their current students to participate on a volunteer basis with the
qualitative pretest suggest that both college students and non-student opportunity to receive some extra credit points as an incentive. This
consumers have experience and familiarity with CD restaurants, and approach resulted in a usable sample size of 438 participants.
non-student consumers have more experience and familiarity with FD In the third study, the sample frame and units were restricted to
restaurants. Using a second pretest study, 40 randomly selected college non-student restaurant consumers living in metropolitan markets
students and 60 non-student restaurant consumers were asked ques- across the US that contain the specific CD and FD restaurants. Therefore,
tions about their own familiarity and actual consumption experiences the sample units consisted of adult males and females between the ages
with a list of sixteen CD and FD restaurants identified through the of 31 and 70+ living in large metropolitan markets across the US, famil-
focus group and in-depth interview dialogues, to learn which specific iar with and having dining experience with the selected CD and FD
restaurants to include in the main study. The results indicate that partic- restaurants and were randomly recruited for participation through
ipants were most familiar and experienced with Chili's Grill and Bar and Qualtrics Corporation, Inc. panel pools. This third replication study con-
Applebee's Neighborhood Grill and Bar as franchised CD restaurants, tains a usable sample size of 327 non-student restaurant consumers.
and Ruth's Chris Steak House and Morton's Steakhouse as franchised While efforts were made to draw participants from markets containing
FD restaurants. The results support the use of CD and FD restaurants restaurant locations of the focal restaurants, a regression was run on
as the contextual setting because both college students and non- ORI, including the fourteen attributes and location, to rule out location
student individuals represent consumers who eat at these particular as an alternative explanation (location p N .10).
restaurants.
Although numerous attributes contribute to a person's restaurant 4.3. Construct and measures
and dining experience, the comprehensive restaurant image investiga-
tion limits the scope to fourteen restaurant features serving as attitudi- Given the current study's unique research objectives, the following
nal image indicators, based on evidence from the marketing literature discussion highlights the focal construct of the current research, ORI,
and the qualitative pretest. The literature provides empirical evidence as well as the indicators underlying ORI. Although the main emphasis
for relationships between restaurant image and restaurant attributes, of this article is not the identification and explanation of causal relation-
such as assortment of merchandise (Hoch, Bradlow, & Wansink, ships between multiple constructs or methodological measurement
1999), convenience of location (Chebat, Sirgy, & St-James, 2006), friend- issues, Table 2 provides the characteristics, reliability and validity infor-
ly/courteous employees, quality of merchandise/service offerings, mer- mation for the ORI, familiarity and experience constructs across the
chandise/service prices (Arnould, 2005; Haytko & Baker, 2004; Ortinau three different samples, for interested readers.
& Babin, 2007), service elements (Brennan & Lunsten, 2000; Sirohl &
McLaughlin, 1998), store atmospherics — music, lighting, air condition- 4.3.1. Importance of restaurant attributes
ing, layout (Babin & Attaway, 2000; Baker, Parsuraman, Grewal, & Voss, The restaurant image study includes fourteen attitudinal indicators
2002), cleanliness of store and adequate parking (Finn & Louviere, representing the restaurant features that customers identify and use
1996). In addition, the pretest results suggest that food taste, offering to describe the tangible (e.g., competitive prices, restaurant atmospher-
of price discounts, speed of service, past experiences with restaurants, ics, friendly employees) and intangible (e.g., food quality, food taste, ac-
and restaurant familiarity may also influence consumers' overall restau- ceptable service) features making up a restaurant (Baker et al., 2002;
rant images. Finn & Louviere, 1996). From an attitudinal perspective, customers
form overall attitudes toward these features by combining their impor-
4.2. Defined target population and sample frames tance feelings and separate performance judgments for each feature.
These features directly influence the formation of a customer's overall
Identification and description of the contextual target population impression of the image they attach to a restaurant (Ajzen & Fishbein,
play significant roles in drawing representative samples. Prior to 1980). To capture the intensity of the importance attached to each
conducting the replication studies, the contextual restaurant population restaurant feature, all three studies measure the importance of the
is described as adult male and female (18 to 70 + years of age) con- same fourteen-items on five-point continuous rating scales, where
sumers living in the US, who are familiar with and have dining experi- each scale point is narratively described as ranging from 1 = not at all
ence at Chili's Grill and Bar and Applebee's Neighborhood Grill and Bar important to 5 = extremely important.
restaurants, as well as Ruth's Chris and Morton's Steakhouse
restaurants. 4.3.2. Performance of restaurant attributes
Each of the three separate replication studies comes from different The performance construct represents the customer's evaluative
sampling frames. In the first study, the sample frame and units include judgment of how well each selected restaurant performs on each
college students who randomly enrolled in marketing research and of the fourteen-attitudinal indicators. The performance data for each

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6 J.A. Espinosa, D.J. Ortinau / Journal of Business Research xxx (2015) xxx–xxx

Table 2
Summary of constructs' characteristics, reliability, and validity assessments.

Construct # of items μ σ Inter-correlation range CFA factor loading range Cronbach's alpha AVE

CD familiaritya 2 3.8 1.03 .55 .73–.76 .71 .77


CD experienceb 2 2.6 3.15 .52 .57–.66 .68 .76
CD imagec 14 4.0 .92 .29–.83 .65–.94 .93 .63
FD familiaritya 2 1.8 1.04 .59 .76–.78 .74 .79
FD experienceb 2 .5 1.59 .79 .71–.72 .88 .84
FD imagec 14 3.7 1.38 .11–.91 .65–.92 .94 .69
a
Five-point standardized scale ranging from 1 = not at all familiar with CD (FD) restaurants to 5 = extremely familiar with CD (FD) restaurants, summed across the two CD
(FD) restaurants.
b
Standardized actual frequency scale ranging from 0 = 0 times with CD (FD) restaurants to 14 times = quite often with CD (FD) restaurants, summed across the two CD (FD)
restaurants.
c
Created according to the Ajzen and Fishbein multiplicative-additive model by using the importance and performance measures of fourteen restaurant-items, and
transposing into a six-point aggregate restaurant image scale ranging from 1 = very negative image to 6 = very positive image.

selected CD and FD restaurants are captured using unique six-point, characteristics allowed us to investigate the homogeneity of members
continuous assumed interval letter grade scales, where each scale of a contextual target population.
point is narratively described as ranging from 1 = terrible (F) to 6 =
Outstanding (A+). 5. Analysis and results

4.3.3. Overall restaurant image With the primary research objective to empirically investigate three
Consumers' expressed overall attitudinal scores toward each CD and deep-rooted legendary beliefs concerning college students data sources,
FD restaurant were initially derived using Ajzen and Fishbein's (1980) the focus of this research is to determine the existence of ORI rating
multiplicative–additive attitude model, where each attribute's perfor- differences between known, but limited sample segments by using
mance is multiplied by its corresponding importance weight factor, three replication studies. Planned contrast differences and Z-testing
and then the fourteen multiplicative values are summed to derive an procedures test the legendary beliefs. Table 3 displays the summary of
overall attitudinal score. The overall attitudinal score is then transposed the hypotheses testing results.
into an image intensity using a six-point image scale, where each
scale point is narratively described as ranging from 1 = very negative 5.1. Defined target restaurant population and characteristic differences
restaurant image to 6 = very positive restaurant image (alphas for CD between college students and non-student restaurant consumers
image = .93, FD image = .88).
Researchers need to have some idea of the characteristics of the peo-
4.3.4. Characteristics of restaurant consumers ple who make up the contextual target population of interest to assess
The current investigation captured eight basic characteristics includ- the representativeness of their research findings, inferences, and impli-
ing gender, age, marital status, employment status, income, education, cations from the drawn sample to the broader target population.
number of dependent children, and likelihood of dining out. These Although none of the three-replication studies, by themselves, employ

Table 3
Summary of hypothesis testing result.

Hypothesis μ SE σ σ2 Z-value Results

H1: No differences exist in the overall CD restaurant image ratings for college students and
non-college consumers.
College students [n = 576] 3.9 (.04) .80 .64 4.32 Reject (p b .01)
Non-college consumers [n = 327] 4.2 (.05) .98 .97
H2A: Significant differences exist in the overall FD restaurant image ratings for college
students and non-college consumers.
College students [n = 576] 3.7 (.07) 1.60 2.55 .23 Reject (p N .10)
Non-college consumers [n = 327] 3.7 (.05) .93 .87
H2B: College students' FD image ratings will be more similar to their overall CD restaurant
image ratings than non-college consumers' FD image ratings are to their CD image ratings.
College students' FD image [n = 576] 3.7 (.07) 1.60 2.55 2.44 Support
College students' CD image [n = 576] 3.9 (.04) .80 .64
Non-college consumers' FD image [n = 327] 3.7 (.05) .93 .87 6.53
Non-college consumers' CD image [n = 327] 4.2 (.05) .98 .97
H3: Overall CD restaurant image ratings differ between incentivized college student respondents
and non-incentivized college student respondents.
Incentivized students CD image [n = 438] 3.8 (.04) .87 .75 1.71 Accept (p b .10)
Non-incentivized students CD image [n = 138] 4.0 (.07) .82 .68
H4: Overall CD restaurant image ratings differ between incentivized college student respondents
and non-student consumers.
Incentivized students CD image [n = 438] 3.8 (.04) .87 .75 4.64 Accept (p b .01)
Non-college consumers' CD image [n = 327] 4.2 (.05) .98 .97
H5: Overall CD restaurant image ratings from college students at the same institution will show
less variation than CD image ratings from college students at different institutions.
Same school students' CD image [n = 237] 4.0 (.05) .80 .64 2.65 Accept (p b .01)
Nation-wide students' CD image [n = 339] 3.8 (.05) .91 .82
H6: Overall CD restaurant image ratings from college students will show less variation than CD
image ratings from non-college consumers.
College students' CD image [n = 576] 3.9 (.04) .86 .74 4.31 Accept (p b .01)
Non-college consumers' CD image [n = 327] 4.2 (.05) .95 .90

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ness Research (2015), http://dx.doi.org/10.1016/j.jbusres.2015.12.003
J.A. Espinosa, D.J. Ortinau / Journal of Business Research xxx (2015) xxx–xxx 7

a representative sample of the overall defined target population, com- 5.3. Legendary belief II: college students are more motivated to participate
bining the studies together as one large comprehensive study of 903 in research than non-student consumers
restaurant consumers (non-student consumers = 327 and college
students = 576) comes closer to offering an overall sample of restau- The second legendary belief investigates realities of truth concerning
rant consumers representative of the restaurant target population the eagerness of research subjects to participate in research due to being
than any sample alone. qualified subjects, versus being encouraged through incentives. H3 pre-
The current study argues that characteristic differences between col- dicts that CD ORI rating differences exist between incentivized college
lege students (CS) and non-student restaurant consumers (NonC) con- student (students receiving extra credit points for participating) and
tribute to the observed differences of overall CD and FD restaurant non-incentivized college student participants. Utilizing a traditional
images. Non-college student consumers, on average, are approximately Z-testing procedure, the results provide marginal empirical evidence
30 years older than college students (NonC — 50.4, CS — 22.2: p b .01) that incentivized college students produce, on average, significantly
and more likely to be married (NonC —54%, CS — 4%) or divorced less positive CD ORI ratings than do non-incentivized college students
(NonC — 15%, CS — 1%) than college students. Significantly more non- (CSIncentivized CDImage = 3.8, CSnon-incentivized CDImage = 4.0:
student consumers are employed full-time, but less have part-time p b .10). The results marginally support H3.
jobs compared to college students (NonCfull-time — 50%, CS — 18%; To understand further the implications of incentivizing college stu-
NonCpart-time — 14%, CSpart-time — 54%: p b .01). College students dents in an effort to gain their willingness to participate in research,
earn a mean annual income of $31,887, while non-student consumers' H4 postulates that incentivized college students provide different CD
earn a significantly higher mean annual income of approximately ORI ratings than non-student restaurant consumers. The test results
$54,925 (p b .01). The vast majority (93%) of college students have com- provide empirical evidence that non-student consumers, on average,
pleted some college; whereas, 33% of non-student consumers hold a hold a significantly stronger positive CD ORI than do incentivized col-
four-year or graduate degree with another 24% holding a two-year lege students (NonC-CDImage = 4.2, CSIncentivized CDImage = 3.8:
AA/AS degree, and another 16% indicating they have some college expe- p b .01), providing support for H4.
rience. Non-student consumers have more dependent children living at
home than college students (NonCdependent — 1.9, CS dependent 5.4. Legendary belief III: use college student because they are more
— 1.4: p b .01). Non-student consumers dine out less often in a 30-day homogeneous
period than college students (NonC — 5.8, CS — 8.2: p b .01). Gender
did not vary between non-college and college students (NonCfemale The third legendary belief focuses on the degree to which research
— 57.2%, CSfemale — 51.7%; NonCmale — 42.8%, CSmale — 48.3%). participants need to be similar as a data source. To investigate the real-
These characteristic differences provide evidence that college stu- ities of truth within this belief, the current study explores the influence
dents differ from non-student consumers, who are also included in that the homogeneity traits of college students have on capturing the
the overall contextual target population of CD and FD restaurant con- amount of variation in their CD ORI ratings. H5 predicts that college
sumers. The characteristic information also provides evidence that students from the same higher-education institution will produce less
despite potential unique living arrangements (e.g., living in dorms, on variation in their CD ORI ratings than do college students from different
campus, and with roommates) and lower income, college students actu- higher education institutions. The test results provide empirical evi-
ally eat out at restaurants more frequently than non-student con- dence that, on average, college students from the same higher educa-
sumers. When characteristic differences do exist, researchers must tional institution produce CD ORI ratings (CSsame school CDImage =
assess for possible moderating (or confounding) effects on the research 4.0, σ2 = .64) having significantly less variation than the CD ORI ratings
results, findings, and implications. of students from different higher education institutions (CSdifferent
schools CDImage = 3.8, σ2 = .82: p b .01), providing support for H5.
Finally, H6 postulates that college students, in general, produce CD ORI
5.2. Legendary belief I: generalizability of college student samples to broad ratings that have less variation than do non-student CD restaurant con-
contextual target populations sumers. Test results indicate significantly less variation in the CD ORI
ratings of college students (CSCDImage = 3.9, σ2 = .86) than non-
The first legendary belief investigates realities of truth concerning student CD consumers (NonCCDImage = 4.2, σ2 = .95: p b .01), giving
the representativeness of college students to a defined target population support to H6.
and the researchers' ability to generalize research findings, inferences,
and implications to that broader target population. H1 postulates invari- 6. Discussion and implications
ance between the CD ORI ratings held by college students and non-
student restaurant consumers. The test results indicate that, on average, The legendary beliefs regarding the use of college students as a data
non-student consumers' CD ORI ratings (NonCCDImage = 4.2) are sig- source fuel some of the earlier reported current trends in academic re-
nificantly more positive than those ORI ratings held by college students search from the marketing literature review (see Table 1), including
(CSCDImage = 3.9: p b .01); thus, H1 is rejected. H2a predicts that a the types of research opportunities offered to students, recognition of
significant difference exists between the FD ORI ratings held by college sample limitations, and offerings of incentives. An important objective
students and non-student restaurant consumers. The test results fails to of the current research is to uncover the hidden truths regarding these
support FD ORI rating differences between college students and non- trends in an effort to enhance the reader's understanding of the reason-
college consumers (CSFDImage = 3.7, NonCFDImage = 3.7: p N .10), ableness of college student data sources.
resulting in rejection of H2a. H2b postulates that college students will
assimilate their FD ORI ratings closer to their CD ORI ratings than non- 6.1. Legendary belief I
student consumers. To test H2b, the differences between the FD and
CD images were calculated for both college students and non-student The first legendary belief addresses the ability of college students to
consumers, and then those differences (Δ) tested. The results suggest represent a broader target population. Although the literature suggests
that college students assimilate their FD ORI ratings closer to their CD that representation depends primarily on whether respondents are
ORI ratings (|CSFDImage 3.7 − CSCDImage 3.9| = | Δ | = | .20 |) more asked to perform fundamental (a task any person should be able to
so than non-student consumers (|NonCFDImage 3.7 − NonCCDImage do; Bello et al., 2009) or proximate processing activities (a task that
4.2| = | Δ | = | .50 |: p b .01), providing empirical evidence that supports depends upon the contextual problem; Knemeyer & Naylor, 2011), the
H2b. current study finds that demographic, motivation, familiarity, and

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8 J.A. Espinosa, D.J. Ortinau / Journal of Business Research xxx (2015) xxx–xxx

experience factors determine the ability of samples of college students Although not part of the current study's scope, concerns are also
to represent a broader population. emerging about students, who participate in a lot of research surveys
The results of H1, H2a, and H2b show that college students are not or lab experiments just to earn the incentive. These professional
equivalent to non-student consumers on a number of dimensions. research respondents create a new potential confounding factor by
First, college student CD ORI ratings are significantly less positive than changing the response patterns, motivations, and ultimately the inter-
non-student consumers' ratings. Furthermore, researchers must under- nal and external validity of the research. Researchers need to somehow
stand that when the constructs of interest are attitudinal or affective in assess and account for when analyzing and testing their empirical data
nature (i.e., ORI) the respondents' level of familiarity and experience structures. Crowdsourcing samples, like those obtained through
with the contextual setting of interest needs to be captured. Similarity Amazon's M-Turk, or online consumer panel data samples may also be
in the demographic characteristics of respondents does not assure re- prone to professional confounds, and this remains a critical topic that
searchers that other differences do not exist along attitudinal, affective is only recently receiving some attention; see Smith et al. (2015) for a
or psychographic dimensions. detailed discussion of these issues.
When using college students or any other type of sampling frame
(e.g., M-Turk crowdsourcing pool or online consumer source panels), 6.3. Legendary belief III
researchers must use some type of randomization procedure to
select sample units, and avoid easily obtained convenience or quota The third legendary belief addresses the degree of similarity
samples. Generalizing results and findings from convenience samples amongst members of a sampled group of respondents. Experimental re-
(e.g., online consumer source panels and M-Turk crowdsourcing pool) searchers present convincing arguments to use college student samples
apply only to those individuals in the sample or sample frame, who par- as research subjects based on their homogeneity. However, homogene-
ticipated in the study. Similarly, recruiting students from one location is ity of a sample group should not be based primarily on a few selected
not representative of all students. The contextual setting of a research demographic characteristics of the group's members, but should also
project plays a role in establishing internal and external validity, and use pertinent non-demographic factors including attitudinal, affective,
the researchers' ability to generalize results, findings, inferences, and psychographic, knowledge, experiential, and motivational factors. H5
implications beyond just the people who were included in the research. test results indicate significant differences in the CD ORI ratings of col-
Although not part of the current study, another challenge lege student respondents from the same university compared to ratings
concerning sample representativeness requiring further investigation of college students from different universities, even though both groups
is the prevalence of convenience or quota samples of students and have similar demographic factors. The test results of H6 challenge the
non-students to generate empirical and experimental data structures. importance of group homogeneity. College students hold significantly
For example, the appropriateness of using sample units from Amazon's lower CD restaurant image ratings than do non-student, restaurant
M-Turk crowdsourcing pool (c.f., Buhrmester, Kwang, & Gosling, 2011; consumers. The results indicate that college students appear similar
Golden, Larson, & Smith, 2011) or online consumer panels (c.f., Baker on demographic characteristics, while non-student consumers appear
et al., 2010; Brick, 2011) represents a growing research concern. These different on most demographic characteristics. While college students
types of nonprobability samples defy a researcher's ability to provide and non-student consumers are both part of the target population of
any meaningful statistical or managerial inferences about members of restaurant consumers, neither subgroup of consumers, by themselves,
a broader contextual population. For an in-depth discussion of problem- represents the contextual population of interest.
atic concerns with using M-Turk crowdsourcing and online consumer
panel sample frames, see Smith, Roster, Golden, and Albaum (2015). 7. Limitations, future research, and final comments

7.1. Limitations and future research


6.2. Legendary belief II
Due to space concerns, the current study investigates only three leg-
The second legendary belief addresses data collection affordability, endary beliefs (representativeness, incentivization, and homogeneity)
accessibility, and the motivation of research participants through incen- regarding the reasonableness of college student samples. Additional rel-
tives. The results of H3 and H4 indicate that incentivized college evant legendary beliefs exist concerning sample memberships and gen-
students hold significant, but only slightly lower (p b .10) overall CD eralizability of results that need to be empirically explored. For example,
restaurant image ratings than non-incentivized college students. In con- the representativeness of data obtained through private research com-
trast, incentivized college students hold significantly lower overall CD panies like Qualtrics Corporation, Inc. and Amazon's Mechanical Turk
restaurant image ratings than non-student restaurant consumers. The online survey panels represents a growing legendary belief requiring
current study does not try to explain why incentivized students' CD debunking. While many other empirical research endeavors quickly
ORI ratings are, on average, lower than non-incentivized students' gloss over generalizability limitations and call for more research, the
image ratings, yet intuitively two factors may be causing this. current investigation focuses on identifying the strengths and weak-
First, ORI represents an attitude and variations in the expressed nesses of college student samples.
image occur naturally and independently of any type of mechanism In addition, the current study limits the investigation of
(incentives) used to increase the likelihood of participation. Second, incentivization to only three sub-samples of restaurant consumers
the non-incentivized students, who completed the survey as part of (non-student consumers, incentivized college students, and non-
their course, may be motivated differently than those students who re- incentivized college students) within a restaurant image context.
ceived some extra credit points. Furthermore, not only do these results While some aspects of incentivization of students are addressed, at an
show that incentivization can alter the ratings provided by research aggregate level, in legendary belief II, additional research is needed on
subjects, but these results also show that incentivization does not this topic. The finding that incentivization alters ORI ratings leads to
come with a 100% guarantee that participation takes place. Illustrating some unanswered questions about the makeup of subject pools, the fre-
this point, the current study secured the help of fifteen marketing facul- quency of usage of subject pools, and the potential creation of profes-
ty members across the country that offered students an incentive of sional survey takers or experimental subjects. In addition, there is a
earning extra credit points to participate. On average, each faculty mem- need for more research to investigate the influence of different types
ber had access to about 150 students, meaning a potential so sample of incentives (e.g. extra credit vs. money) on attitudes.
size of 2250 students. The current study only netted a sample size of A greater limitation is that most of the students involved in this re-
438 (or 19.5% response rate) incentivized students. search are marketing or business students. Although building elements

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J.A. Espinosa, D.J. Ortinau / Journal of Business Research xxx (2015) xxx–xxx 9

of randomness into the selection procedures for obtaining both college for his assistance with the data collection, and Nazuk Sharma for her
students and non-student participants, the different student samples help with the original concept.
of the current study do not fairly represent all students; therefore, cau-
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ness Research (2015), http://dx.doi.org/10.1016/j.jbusres.2015.12.003

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