Annotated Bibliography for Roving Reference by Lisa Butler

1. Bremer, P. (2017). Librarian on the loose: a roving reference desk at a small liberal arts
college The Reference Librarian 58(1), 106-110.
This article describes how and why the Rodney A Briggs Library choose make the
reference desk mobile. It is filled with practical ideas on how to make in-person reference
services available in locations outside the library building.

2. Forsyth, E. (2009). Fancy walkie talkies, Star Trek communicators or roving reference?
Australian Library Journal 58(1) 73-84.
This article focuses on the technical end of customer service and roving reference. It
discusses different types of communication devices and summarizes the effectiveness of these
devices in use at several library systems.

3. Laureno, M., Marmol, J. (2016). Where are the librarians?: the roving reference
experience of DLSU libraries Bilgi Dunyasi 17(2) 232-246.
The paper details the implementation and evaluation of RIA or Roving Information
Assistant at the De La Salle University Libraries. The research results of reference transactions
and patron reactions to RIA is documented and shared in this paper.

4. Pitney, B., Slote, N. (2007). Going mobile: the KCLS roving reference model Public
Libraries 46(1) 54-68.
This paper details the results of a pilot program of a new style of reference services at
King County Library System, Washington. Staff scheduling, librarian behaviors and training are
all mentioned. The results and successes of providing a roving reference service are
discussed.

5. Robinson, T.E., Triplett, B, Lamber, L. (2011). Reference revitalization and roving

reference: are the reference desk and print reference sources passe? The Christian
Librarian 54(2) 58-65.
Discusses trends in reference services and explores what students are wanting out of
library reference services. The article focuses on the process of updating the reference
services available and implementing a roving reference service.