Chapter 1

THE PROBLEM AND ITS SCOPE

Rationale

A laboratory is where students perform and conduct their activities to test

and evaluate their skills and hidden potentials. The students assess themselves.

Inside the different laboratories used by the BHRST students there are specific

tools and equipment to be used inside the Hostel, College Canteen, Computer

Laboratory and the National Science Laboratory. The different tools, equipment

and appliances will help enhance and develop students’ skills that will fit to their

course.

In laboratory, there are things that should be considered to have smooth

and convenient workplace and good relation to classmates by following the rules

and regulations, the Do’s and Don’ts, and the guidelines in order to be safe,

secure and orderly in the flow of work. It is a building that will be used by

students to whom they will conduct some specific tasks in making their activities

given by their instructors. Especially in the use of laboratories, each student will

be provided with certain tools and equipment whenever they are conducting

some activities within the said campus.

Laboratories here inside the Bohol Island State University - Bilar Campus

need to be conducted with research especially the laboratory equipment and the

sanitation within the said Campus. All the laboratories that had been used by

BHRST students are the Hostel, College Canteen, Computer Laboratory and the
Science Laboratory where specific needs and the lack of tools and equipment be

addressed to satisfy their needs.

By this research, the students and Instructors are hoping that they can find

answers and solutions to the problems always encountered during laboratory

time since their first year of college studies. Moreover, BHRST students will be

made comfortable during their laboratory to make them competent-ready after

finishing their course.

Literature Background

The Bohol Island State University (BISU) was born on October 14, 2009

after Her Excellency Gloria Macapagal-Arroyo signed into law Republic Act No.

9722, “An Act Converting the Central Visayas State College of Agriculture,

Forestry, and Technology, its Units and Satellite Campuses in the City of

Tagbilaran and in the Municipalities of Bilar, Candijay, Clarin, Calape, and

Balilihan, All Located in the Province of Bohol to be known as the Bohol Island

State University (BISU) and Appropriating Funds Therefore”.

By the year 1998, Bachelor in Hotel and Restaurant Service Technology

(BHRST) course was offered in BISU Campus which was known before as Bohol

Agricultural College (BAC). And in early 2000, BHRST course was offered when

BAC was converted into Central Visayas State College of Agriculture, Forestry

and Technology (CVSCAFT) on June 22, 1998 by virtue of Republic Act No.

8659, “An Act establishing the Central Visayas State College of Agriculture,

Forestry and Technology out of the integration of the Bohol Agricultural College
in the municipality of Bilar, the Bohol School of Arts and Trades in the city of

Tagbilaran, the Bohol School of Fisheries in Cogtong in the municipality of

Candijay, the Clarin School of Fisheries in the municipality of Clarin and the

Calape National School of Fisheries in the municipality of Calape, all in the

province of Bohol, and appropriating funds therefore.”

As Bachelor in Hotel and Restaurant Service Technology (BHRST), was

being offered years ago, it was also paired with a Laboratory Building where the

students assess themselves to improve their skills and potentials as future

hoteliers and soon to be products of Bohol Island State University - Bilar

Campus.

Many years passed by, BHRST was in great progress. It produced

hundreds of professional hoteliers who have found nice and stable job here in the

Philippines, even abroad and in cruise ships. But before they became

professionals, they had also experience and encountered some problems and

trials that may cause and greatly affect in their performance efficiency and

academic learning as well.

It is shown that the laboratory is also in need of attention and concern for

the improvement and progress that can render higher quality education for the

students to enhance skills and potentials given by each hotelier of Bohol Island

State University - Bilar Campus.

The conceptual and theoretical framework of the study is presented in

Figure 1.
 Legal Bases

 Republic Act No. 8656 “An act establishing the Central

Visayas State College of Agriculture, Forestry and
Technology.”
 Republic Act No. 9722 “An act converting the CVSCAFT,
Its units and satellite campuses in the city of Tagbilaran
and in Municipalities of Bilar, Candijay, Clarin, Calape and
Balilihan. All located in the Province of Bohol to be known
as Bohol Island State University (BISU) and appropriating
funds therefore.”
 Republic Act No. 9236 or the act establishing a National
Measurement Infrastructure System (NMIS) for Standards
and Measurements, and for Other Purposes.”
 Republic Act No. 6541 or the National Building Code of
the Philippines.”

Students/Instructors

Significance difference on
Level of Satisfaction in terms the responses of the
of: respondents in terms of:

 Facility  Facility
 Safety  Safety
 Storage  Storage
 Energy and Water  Energy and Water
Supply Supply
 Tools and Equipment  Tools and Equipment
 Sanitation Aspects  Sanitation Aspects
 Figure 1. Conceptual Framework

THE PROBLEM

Statement of the Problem

This study primarily aims to assess the satisfaction level towards the

BHRST Laboratories of BISU-Bilar Campus.

Specifically, it seeks answers to the following questions:

1. What is the satisfaction level of students and instructors towards the

BHRST laboratories of BISU-Bilar Campus in terms of:

1.1 Facility

1.2. Safety

1.3 Storage

1.4 Energy and Water Supply

1.5 Tools and Equipment

1.6 Sanitation Aspects?

2. Is there a difference in the satisfaction level towards BHRST

laboratories between students and instructors?

Null Hypothesis

There is no significant difference between the students and instructor’s

satisfaction level towards the BHRST Laboratories of BISU-Bilar Campus.

Significance of the Study

This study helps students to be aware and widen their knowledge about

their respective choice of course. It may be a small thing for other students but it

is already very important for the BHRST students who badly need hands-on

activities and actual performance for better enhancement of skills and potentials.

The study will be useful to the following groups of people and institutions:

Instructors. Information on laboratory safety may also be acquired from

other personnel who have relevant experience and knowledge.

Supervisor. Any health safety concerns of students shall be discussed

initially with the Local Supervisor, Laboratory Manager or Senior Technical

Officer in charge of the laboratory.

Safety Officer. Most Departments have a safety officer who acts as a

local source of the information on Work Health Safety (WHS) matters and may

be approached for advice.

Work Health Safety Representatives. Locals with representatives can

be contacted for advice and assistance in their work area.

Student Researchers. The study will serve as a basis of student

researchers who will also conduct a study which is related to this study.
 University. The results of the study will be useful to both research and

extension units of the academic institution. This will serve a reference or

guidelines as well as a source of information on particular issues mention to the

people who are in the other areas of research.

RESEARCH METHODOLOGY

Design

The study will focus on the Hotel and Restaurant Service Technology

laboratory and its usefulness to improve the relationship and learning

competences of the HRST students in terms of skills development, potentials

enhancement, and socio-cultural improvement. The researchers utilize the

descriptive survey design. The researchers will make use of the questionnaire as

the instrument in gathering data needed in the study.

Environment and Participants

This study will be conducted in the Bohol Island State University - Bilar

Campus specifically at the BHRST Laboratory Building. BHRST students are

using the four laboratories in their subjects: The Hostel, College Canteen,

Computer Laboratory and Science Laboratory. Hostel and College Canteen

Laboratories are located at CTAS Department. BHRST Laboratory Building is

located near the BHRST Department and Food Technology Building. Computer

Laboratory is located at DINSMA Department while the Science Laboratory is

located in front of the Administration Building near the Library.

The study will involve stratified random sampling in the BISU Bilar

Campus, from freshman students to junior students in BHRST. Instructors in the

Department are also referred for clear and broader information and reference,

both regular and affiliates.

Instrument

A semi-structured questionnaire will be prepared for the respondents in

the BHRST Department being identified as the subjects of the study. The

questionnaire will be pre-tested to improve its contents and its understandability

by the respondents. The questionnaire will cover the basic information about the

respondents, the teaching staff, and after the laboratory being established.

Procedure

The researchers will seek permission from the Dean’s Office of the

College of Technology and Allied Sciences (CTAS) and the Chairperson of the

BHRST Department. When the permission will be already granted, the

researchers will proceed immediately to the rooms located between the Farmers

Training Center (FTC) and College of Education (COED) building, and ask
permission from their respective class advisers to conduct a room-to-room

survey.

The researchers will conduct a random room-to-room questionnaire and

interview in order to have reliable information regarding the study. The data will

be collected through an interview guide and answers will be simultaneously

recorded.

Statistical Treatment

The data gathered in this study are the basic information about the

respondents, the changes of social behavior of the students and the benefits

being derived from the laboratory.

The data are analyzed according to the objectives of the study through a

simple percentage using the formula.

F
P=__________ X 100
N
Where:

P = Percentage

F = Frequency

N = No. of Respondents
 The weighted mean is used to determine the Satisfaction Level of the

Students and Instructors towards the BHRST Laboratories of BISU-Bilar

Campus.

Weighted Mean:

WM= 4f (4)+3 f ( 3 )+ 2 f ( 2 ) +1 f ( 1 )
N

Where: F= frequency of corresponding rate

N= number of respondents

To determine the significant difference to the responses of the

respondents,

t-test of 2 independent samples was used:

t=x1-x2
√ [ SS 1+ SS 2 ] [ 1+1 ]
[ N 1+ N 2−2 ][ N 1+ N 2 ]

Where:

t = test

X1 = means of G1

X2= means of G2
 SS1 = sum of squares of G1

SS2= sum of squares of G2

N1 = number of observance of G1

N2 = number of observance of G2

The ranges used were:

4.21-5.0 Highly Satisfied

3.41-4.2 Satisfied
2.61-3.4 Neither Satisfied nor Unsatisfied
1.81-2.6 Unsatisfied
1.0-1.80 Highly unsatisfied

OPERATIONAL DEFINITION OF TERMS

For easy understanding of the study, the researchers have defined some

of the technical terms as used in the study:

Broaden. Become larger in distance from side to side; widen.

College Canteen. Place or establishment that making foods where

students buy foods.

 Competent. Having the necessary ability, knowledge, or skill to do

something successfully.

Conducted. Organize and carry out.

Encountered. Unexpectedly experience or be faced with (something

difficult or hostile).

Established. Having been in existence for a long time and therefore

recognized and generally accepted.

Facilities. A place, amenity, or piece of equipment provided for a

particular purpose.

Hostel. An inexpensive place for usually young travelers to stay overnight.

Laboratory. A room or building with special equipment for doing scientific

experiments.

Potentials. Latent qualities or abilities that may be developed and lead to

future success or usefulness.

Primarily. For the most part; mainly.

Rationale. A set of reasons or a logical basis for a course of action or a

particular belief.

Renovated. Restore (something old, especially a building) to a good state

of repair.

Safety. Freedom from harm or danger; state of being safe.

 Chapter 2

Presentation, Analysis and Interpretation of Data

This chapter presents the analysis and interpretation of data

collected through the distribution of questionnaires by the BHRST students and

instructors.

The data of the study were taken from the results on the inquiry that

was made to determine the Students and Instructors Satisfaction Level Towards

BHRST Laboratories.

One hundred questionnaires were used as guide for the respondents

(90%) for the students and (10%) for the response of instructor.
 Out of 100 respondents, Instructors which got the lowest number of

respondents. Students which got the highest number of respondents.

Table 1.1 below revealed that the students were “Satisfied” when it comes

to Enough space to roam around inside the laboratory. while students and

instructors were both “Neither satisfied nor Unsatisfied” when it comes to Floors

are well maintained, workplace is clean and fear, laboratories have proper

ventilation. Generally, the students and instructor’s satisfaction level towards the

safety of BHRST laboratories were identified by the respondents as “Satisfied”.

Table 1.1

Students and Instructors satisfaction level towards the Facility of the

BHRST Laboratories

N = 100

Term Student’s Instructor’s

Satisfaction Satisfaction
Facilities WM Descriptiv WMS Descriptive
S e Value Value
a. Enough space to roam 3.43 Satisfied 3.8 Neither
around inside the Satisfied
laboratory. nor
Unsatisfied
b. Floors are well maintained. 3.4 Neither 3.8 Neither
Satisfied Satisfied
nor nor
Unsatisfied Unsatisfied
c. Workplace is clean and fair. 3.7 Neither 3.8 Neither
Satisfied Satisfied
nor nor
Unsatisfied Unsatisfied
 d. Laboratories have proper 3.34 Neither 3.7 Neither
ventilation. Satisfied Satisfied
nor nor
Unsatisfied Unsatisfied
Total 3.47 Satisfied 3.77 Satisfied

Table 1.2 below revealed that the students were “Satisfied” when it comes

to personal hygiene issues, availability of first aid kit and fire extinguisher, fire

safety precautions, distinguished fire exits. While the instructors were “Neither

satisfied nor Unsatisfied”. Generally, the satisfaction level towards the safety of

BHRST laboratories were identified by the students as “Satisfied” while the

instructors were “Neither satisfied nor Unsatisfied”.

Table 1.2

Students and Instructors satisfaction level towards the Safety of the

BHRST Laboratories

N = 100

Term Student’s Instructor’s

Satisfaction Satisfaction
Safety WMS Descriptiv WMS Descriptive
e Value Value
a. Personal hygiene issues. 3.63 Satisfied 2.7 Unsatisfied
b. Availability of first aid kit and 3.53 Satisfied 3.5 Neither
fire extinguisher. Satisfied
nor
Unsatisfied
c. Fire safety precautions 3.52 Satisfied 3.8 Neither
Satisfied
nor
 Unsatisfied
d. Distinguished fire exits 3.43 Satisfied 3.4 Neither
Satisfied
nor
Unsatisfied
Total 3.52 Satisfied 3.35 Neither
Satisfied
nor
Unsatisfied

Table 1.3 below revealed that the students were “Satisfied” when it comes

to storage is clean and organized. while students and instructors were both

“Neither satisfied nor Unsatisfied” when it comes to enough storage space for

tools and equipment, chemical storage for sanitation, proper storage of cleaning

materials. Generally, the students and instructor’s satisfaction level towards the

safety of BHRST laboratories were identified by the respondents as “Neither

satisfied nor Unsatisfied”.

Table 1.3

Students and Instructors satisfaction level towards the Storage of

the BHRST Laboratories

N = 100

Term Student’s Instructor’s

Satisfaction Satisfaction
Storage WM Descriptiv WMS Descriptive
S e Value Value
a. Storage is clean and 3.44 Satisfied 2.6 Unsatisfied
organized.
b. Enough storage space for 3.32 Neither 3.3 Neither
tools and equipment. Satisfied Satisfied
 nor nor
Unsatisfied Unsatisfied
c. Chemical storage for 3.25 Neither 3.0 Neither
sanitation. Satisfied Satisfied
nor nor
Unsatisfied Unsatisfied
d. Proper storage of cleaning 3.34 Neither 3.0 Neither
materials. Satisfied Satisfied
nor nor
Unsatisfied Unsatisfied
Total 3.33 Neither 2.97 Neither
Satisfied Satisfied
nor nor
Unsatisfied Unsatisfied

Table 1.4 below revealed that the students were “Neither satisfied nor

Unsatisfied” when it comes to enough amount of water to be used during

laboratory, power generator is available, reservoir is available, well lighted and

ventilated. While instructors were “Neither satisfied nor Unsatisfied” when it

comes to reservoir is available, well lighted and ventilated. While instructors

“Unsatisfied” when it comes to enough amount of water to be used during

laboratory, power generator is available. Generally, the students and instructor’s

satisfaction level towards the safety of BHRST laboratories were identified by the

respondents as “Unsatisfied”.

Table 1.4

Students and Instructors satisfaction level towards the Energy and

Water supply of the BHRST Laboratories

N = 100

Term Student’s Instructor’s

 Satisfaction Satisfaction
Energy and Water supply WM Descriptiv WMS Descriptive
S e Value Value
a. Enough amount of water to 3.36 Neither 2.9 Unsatisfied
be used during laboratory. Satisfied
nor
Unsatisfied
b. Power generator is 3.2 Neither 2.8 Unsatisfied
available. Satisfied
nor
Unsatisfied
c. Reservoir is available. 3.24 Neither 3.1 Neither
Satisfied Satisfied
nor nor
Unsatisfied Unsatisfied
d. Well lighted and ventilated. 2.72 Neither 3.2 Neither
Satisfied Satisfied
nor nor
Unsatisfied Unsatisfied
Total 3.13 Neither 3 Neither
Satisfied Satisfied
nor nor
Unsatisfied Unsatisfied
Table 1.5 below revealed that the students were “Satisfied” in availability

of desired tools and equipment to the following: hostel, college canteen,

computer laboratory, national science laboratory. While the instructors were

“Neither satisfied nor Unsatisfied”. Generally, the satisfaction level towards the

safety of BHRST laboratories were identified by the students as “Satisfied” while

the instructors were “Neither satisfied nor Unsatisfied”.

Table 1.5

Students and Instructors satisfaction level towards the Tools and

Equipment of the BHRST Laboratories

N = 100
 Term Student’s Instructor’s
Satisfaction Satisfaction
Tools and Equipment WM Descriptiv WMS Descriptive
S e Value Value
Availability of desired tools and
equipment to the following:
a. Hostel 3.74 Satisfied 3.3 Neither
Satisfied
nor
Unsatisfied
b. College canteen 3.78 Satisfied 3.6 Neither
Satisfied
nor
Unsatisfied
c. Computer laboratory 3.56 Satisfied 3.1 Neither
Satisfied
nor
Unsatisfied
d. National science laboratory 3.57 Satisfied 3.3 Neither
Satisfied
nor
Unsatisfied
Total 3.66 Satisfied 3.32 Neither
Satisfied
nor
Unsatisfied

Table 1.1 below revealed that the students were “Satisfied” when it comes

to proper waste disposal of garbage. while students and instructors were both

“Neither satisfied nor Unsatisfied” when it comes to comfort rooms are well

maintained by management, cleansing agent used for cleaning, disinfectant and

sanitizer. Generally, the students and instructor’s satisfaction level towards the

safety of BHRST laboratories were identified by the respondents as “Neither

satisfied nor Unsatisfied”.

 Table 1.6

Students and Instructors satisfaction level towards the Sanitation

Aspects of the BHRST Laboratories

N = 100

Term Student’s Instructor’s

Satisfaction Satisfaction
Sanitation aspects WMS Descriptiv WMS Descriptive
e Value Value
a. Comfort room are well 3.08 Neither 3.5 Neither
maintained by management. Satisfied Satisfied
nor nor
Unsatisfied Unsatisfied
b. Proper waste disposal of 3.42 Satisfied 3.4 Neither
garbage. Satisfied
nor
Unsatisfied
c. Cleansing agent used for 3.37 Neither 3.0 Neither
cleaning. Satisfied Satisfied
nor nor
Unsatisfied Unsatisfied
d. Disinfectant and sanitizer. 3.3 Neither 3.1 Neither
Satisfied Satisfied
nor nor
Unsatisfied Unsatisfied
Total 3.29 Neither 3.25 Neither
Satisfied Satisfied
nor nor
Unsatisfied Unsatisfied

Satisfaction Level of Students and Instructors.

Table 1.7 show that the level of student’s satisfaction towards the energy

and water supply got the lowest numerical value of 3.13. While the level of
instructor’s satisfaction towards the facility got the highest numerical value of

3.77.

For the overall satisfaction level of students and instructors. It shows that

the respondents are more “neither satisfied nor unsatisfied” towards the BHRST

Laboratories with a grand numerical value of 3.4 for the students and 3.27 for the

instructors.

Table 1.7

Students and Instructors Satisfaction Level Towards the BHRST

Laboratories of BISU-Bilar Campus

N=100

Student’s Satisfaction Instructor’s Satisfaction

Front Liners Numerical Descriptive Numerical Descriptive
Services Value interpretation Value interpretation
1.) Facility 3.47 Satisfied 3.77 Satisfied
2.) Safety 3.52 Satisfied 3.35 Neither
Satisfied nor
Unsatisfied
3.) Storage 3.33 Neither 2.97 Neither
Satisfied nor Satisfied nor
Unsatisfied Unsatisfied
 4.) Energy and 3.13 Neither 3 Neither
Water Supply Satisfied nor Satisfied nor
Unsatisfied Unsatisfied
5.) Tools and 3.66 Satisfied 3.32 Neither
Equipment Satisfied nor
Unsatisfied
6.) Sanitation 3.29 Neither 3.25 Neither
Aspects Satisfied nor Satisfied nor
Unsatisfied Unsatisfied
3.4 Neither 3.27 Neither
Grand Total Satisfied nor Satisfied nor
Unsatisfied Unsatisfied

Table 2. presented the analysis on the significant difference

between the response of the students and instructors satisfaction level towards

the BHRST Laboratories at BISU-Bilar Campus in terms of Facility, Safety,

Storage, Energy and water supply, Tools and equipment, and Sanitation

Aspects.

Table 2

Significant Difference on the Students and Instructors Satisfaction Level

Towards the BHRST Laboratories of BISU-Bilar Campus

N=100

Source of Mean Degree of Computed t Tabulated

Difference Freedom
 5%

Student 3.4
10 0.357 2.228

Instructor 3.28

Legend:

4.21-5.0 Highly Satisfied

3.41-4.2 Satisfied

2.61-3.4 Neither Satisfied nor Unsatisfied

1.81-2.6 Unsatisfied

1.0-1.80 Highly Unsatisfied

Chapter 3

SUMMARY OF FINDINGS, CONCLUSIONS AND RECOMMENDATIONS

This chapter presents the summary of findings and conclusions based in

the

analysis and interpretation of data. Recommendations are made concerning the

beneficiaries in this study.

Summary of Findings

The main purpose of this study was to determine the students and

instructors’

satisfaction level towards the BHRST Laboratories of Bohol Island State

University - Bilar Campus. Specifically, it aimed to determine: the satisfaction

level of students and instructors towards the BHRST laboratories of BISU-Bilar

Campus in terms of: Facility, Safety, Storage, Energy and Water Supply, Tools

and Equipment, Sanitation/Waste Disposal; and the significant difference in the

satisfaction level towards BHRST laboratories between students and instructors?

In this study, the researchers used the descriptive survey method to

gather factual information about the subject of the study. The instrument used

was a questionnaire. The answers of the respondents were collected, tallied and

presented in tables. The data gathered were analyzed, computed and interpreted

using the percentage, weighted mean formula and the T- test. The following were

the findings of the study based on the data obtained.

Level of students and instructors’ satisfaction. In terms of facility, both

students and instructors are rated “Satisfied” with the grand mean 3.47 for

students and 3.77 for instructors. In safety, the students rated “satisfied” with the

grand mean of 3.52 while instructors rated “neither satisfied nor unsatisfied” with
the grand mean of 3.35. Tools and equipment, the students rated “satisfied” as

well as with the grand mean of 3.66 and the instructors rated “neither satisfied

nor unsatisfied” with the great mean of 3.32. The storage, energy and water

supply, sanitation aspects are both rated “neither satisfied nor unsatisfied” by

students and instructors.

Significant Difference. It was shown that there was no significant

difference between depicted that the obtained computed t (0.857) was lower than

the tabulated t (2.228), thus the null hypothesis was accepted.

Conclusions.

Based on the findings, the following conclusions were drawn:

It is concluded that the students and instructors are “satisfied” of the

facility, and only students are “satisfied” of the safety, tools and equipment while

the instructors rated “neither satisfied nor satisfied”.

Furthermore, the students and instructor respondents are “neither satisfied

nor unsatisfied” of the storage, energy and water supply, sanitation aspect of

BHRST Laboratories of Bohol Island State University – Bilar Campus.

In addition, the students and instructor respondents have the same level

satisfaction when it comes to the facilities of the school.

Recommendations.
 Based on the conclusions drawn from the study, the researchers came up

with the following recommendations:

1. BHRST Laboratories of BISU – Bilar improve and maintain the good condition

of the facility so that the students can easily maneuver inside the room and let

the students finish their work and provide comfort of what they are doing. And

must check the conditions of the facilities every year.

2. Safety must be efficient, reliable, and noticeable including the precautionary

measures, safety guidelines and rules regulations inside the laboratory.

3. Storage must be regularly cleaned up so that there will be no foul odors, and

no pests. It must be stored with right and proper tools, equipment, utensils, and

must have labels on each storage.

4. The school must add water tanks order to supply the basic needs especially

with this concern.

5. The school must provide adequate and appropriate tools and equipment in

each area of laboratories so that the students and instructors will be satisfied.

6. The school must build more comfort rooms and must maintain it properly for

the students and instructors' convenience. The school should hire additional

employee who will maintain the cleanliness of the comfort rooms.

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