Zing SLA Template 111209

Honeywell Aerospace
13125 Danielson Street

Poway, CA 92064
ZING™ SERVICE LEVEL AGREEMENT
BETWEEN
HONEYWELL INTERNATIONAL INC.
AND
<ENTER CUSTOMER NAME HERE>
HONEYWELL CONFIDENTIAL: This copyrighted work and all information is the property of Honeywell, contains
trade secrets, and may not, in whole or in part, be used, duplicated, or disclosed for any purpose without prior
written permission of Honeywell. All rights reserved.
AGREEMENT
This Service Level Agreement (“Agreement”) for Honeywell’s Zing™ Services installed on
HUMS-equipped aircraft identified by serial number in Appendix 1 is effective as of the date of
the later signature below (“Effective Date”) between Honeywell International Inc., a Delaware
corporation, acting through its Defense and Space, business unit with offices at 13125
Danielson St., Suite 200 San Diego CA, 92064 U.S.A., (“Honeywell”) and <Enter Customer
Name Here> , a <Type of Corporation> corporation, with an address at <Enter Customer
Address> (“Customer”). Honeywell and Customer may also be referred to as a “Party” or the
“Parties.”
DISCLAIMER
The Zing HUMS (Health and Usage Monitoring System) products output specific systems level
prognostics data that is used by the aircraft operators to review, monitor and detect various
aircraft operational parameters through time. It is the aircraft operator’s sole responsibility to
assure that the aircraft is airworthy in accordance with their local regulatory requirements and to
follow the specific aircraft maintenance manual or equivalent directions regarding repair or
replacement of any assembly or subassembly over its operational lifetime. The services
provided under this Agreement do not affect in any way operator’s full liability for complying with
all regulatory and maintenance requirements. For a complete set of terms and conditions
governing this Agreement, see Appendix 3.
RECITALS
Honeywell is engaged in the design, manufacture, support and distribution of aerospace
products, including Zing™ HUMS and Zing™ Test, and associated spare parts, components,
and data analysis services and Customer desires to receive technical information, data analysis
services, and reports (“Product”); from Honeywell, in order to maintain the aerospace Zing
products.
Therefore, the Parties agree as follows in this document.
Honeywell Confidential. Use or disclosure of information on this page is subject to the restrictions on the title page.
Service Level Agreement 11/09
i
TABLE OF CONTENTS
1.0 PURPOSE ......................................................................................................................... 1
2.0 DEFINITIONS .................................................................................................................... 1
3.0 SCOPE .............................................................................................................................. 2

3.1 Tier Level 1 – Engineering Services ....................................................................... 2
3.1.1 Engineering Services .............................................................................. 2
3.2 Tier Level 2 –Basic ................................................................................................. 3
3.2.1 Database Hosting ................................................................................... 3
3.3 Tier Level 3 - Intermediate ...................................................................................... 3
3.3.1 Tier 3 additional support ......................................................................... 4
3.3.2 Threshold and Limits............................................................................... 4
3.4 Tier Level 4 – Advanced ......................................................................................... 4
3.4.1 Threshold and Limits............................................................................... 5
3.4.2 Alerts / Alarms Validation ........................................................................ 5
3.4.3 Validate Data Integrity............................................................................. 5
4.0 CUSTOMER RESPONSIBILITIES FOR ALL TIERS ......................................................... 6
5.0 TERM OF AGREEMENT ................................................................................................... 7
6.0 PRICING............................................................................................................................ 7
7.0 TERMS AND CONDITIONS .............................................................................................. 7
8.0 POINT OF CONTACT ....................................................................................................... 7
9.0 ORDER OF PRECEDENCE .............................................................................................. 7
LIST OF TABLES
Table 1. Customer Responsibilities ............................................................................................. 6
LIST OF APPENDICES
Appendix 1. Aircraft supported within Agreement
Appendix 2. Service Process
Appendix 3. Technical Support Services Conditions of Sale
Appendix 4. Diagnostic Problem Report
Appendix 5. Pricing
ii
1.0 PURPOSE
This Agreement will identify the support that Honeywell will provide to Customer for provision of
data services for the HUMS-equipped aircraft identified in Appendix 1. The Agreement will
identify the actions Honeywell and Customer will accomplish to successfully catalog, trend,
interpret and analyze the HUMS data. An overview of the process between Honeywell and
Customer is illustrated in Appendix 2, Process Flowchart.
2.0 DEFINITIONS
Advanced user iMDS database set up tool and supervisor rights for Vibralog.
tools
AOG Aircraft on ground – unable to dispatch due to generic difficulties, used
in the context of urgent repair requirements.
AMM Aircraft Maintenance Manual
Basic Threshold/ Threshold and limit as defined by the OEM and found within the various
Limit OEM aircraft maintenance manuals
Component A discrete piece part
Customer The end user of a HUMS Component or System
Data Component and Asset Health Information
Data Review iMDS server and/or Vibralog
software tools
DPR Diagnostic Problem Report
Exceedance Vibration measurement(s) that exceed those identified by the platform
maintenance manuals or the OEM directed values.
FTP File Transfer Protocol
HUMS Health and Usage Monitoring System
OEM Original Equipment Manufacturer
Non-material Phone and e-mail support
Product A HUMS or any HUMS component
Services All data, reports, alerts, validations, reviews, recommendations, and any
other information provided to Customer under this Agreement.
System Entire HUMS unit, including the LRU’s and components
Tailored Threshold/ The modification of the thresholds and limits from the basic threshold
Limit and limit recommendations found within the OEM aircraft maintenance
manuals. The modifications are aircraft specific and are designed to
create an earlier detection capability, which by definition creates a more
stringent requirement than the OEM limit.
TOC Technical Operations Center – A centralized facility that will answer
customer questions or route calls to the appropriate Honeywell
employee.
Threshold and Aircraft maintenance manual(s) or OEM directed performance
Limits measurements associated with specific platforms. Platforms identified
within Appendix 1.
VHM Vibration Health Monitoring
Web Server Entry point into the data review software tools
1
3.0 SCOPE
3.1 Tier Level 1 – Engineering Services
Tier 1 is for engineering services only and provides no access to Honeywell web based file/data
storage or data analysis tools.
3.1.1 Engineering Services
Engineering services will include:
3.1.1.1 Honeywell will provide through the duration of the base contract up to 4 hours of non-
material on-call support per customer as part of the base service level, non-material support is
defined as resolvable during the initial contact period and requiring no more than 20 minutes of
technical assistance to resolve. In the event the discussion does not fit into the non-material
definition, the occurrence shall be logged in as a support encounter in accordance with article
3.1.1.2 below. In the event the customer requires non-material service, support beyond the
initial 4 hours of baseline support the Customer may procure an additional block or block(s) of
support which have been separately priced. Any unused support will not carry over either
between agreements or within extensions to existing agreements.
3.1.1.2 Honeywell will provide Customer with consultation privileges for up to seven (7)
Diagnostic Problem Reports (DPR) with the Honeywell HUMS engineering department. Zing™
Services Agreement (SLA/Service Level Agreement) can perform the following activities:
a. Data review
b. Investigate Diagnostic Problem Reports.
c. Recommendations for HUMS System troubleshooting.
d. Release of updated software, if necessary to correct any database anomaly affecting

normal system operation or user interaction where this feature was an expected item in
support of the aircraft maintenance or data review functions. This does not cover user –
“new feature request” whereas the user desires a new capability or change to the scope
to fit their individual needs.
e. a maximum of eight (8) labor hours with HUMS specialized engineers will occur. This
effort could involve testing, validating, providing recommend actions and releasing
updated software.
3.1.1.3 Honeywell will provide the latest released software application developed as a result
of any software modifications correcting 3.1.1.3. Honeywell will only provide DPR responses to
aircraft types identified in Appendix 1.
3.1.1.4 Under this SLA Honeywell will provide notice of software application updates, these
notifications do not include the actual software updates which must be purchased separately in
accordance with the directions provided in the notice. As a part of this SLA Honeywell will
provide software notifications for the aircraft identified within Attachment A of this Agreement.
2
3.2 Tier Level 2 –Basic
Tier 2 provides the Customer with Database Hosting as described within 3.2.1 below.
3.2.1 Database Hosting
Database hosting will include:
3.2.1.1 Honeywell will provide Customer with Basic Threshold / Limit user level server
access, which will include Data Review software tools, user setup, password generation, facility
codes and IT support for access issues. Server access will be allowed on an unlimited basis via
the web for the transfer of data. Customer and any of their designees will be granted unlimited
upload/download of their own fleet database , 24 hour, 7 days a week with a limit of 3 (three)
simultaneous log-in connections, additional connections may be purchased separately.
Honeywell holds no liability for customer internet accessibility or connection speeds. Customer
agrees to indemnify Honeywell regarding data outputs with any third party web-based condition
based maintenance services including but not limited to non-detection of errors, or excessive
detection.
3.2.1.2 The customer is responsible for loading data, reviewing alerts, data and trending
information. The Customer will have no rights to customize or modify the database, reports,
change data acquisition specifications, or create aircraft system thresholds.
3.2.1.3 Storage of data (i.e. data archiving) will be available on a rolling 24-month period.
Honeywell will take no liability of keeping the data beyond this period. It will be the responsibility
of the Customer to download and archive said data. Honeywell will notify the customer via e-
mail 30 days prior to deleting any data on the server. At the expiration of the 30-day notification,
data will be removed off the server and deleted.
3.2.1.4 Under this SLA Honeywell will provide notice of software Basic Threshold / Limit
application updates (including Vibralog and Vibreview updates as applicable), these notifications
do not include the actual software updates which must be purchased separately in accordance
with the directions provided in the notice. As a part of this SLA Honeywell will provide software
notifications for the aircraft identified within Attachment A of this Agreement.
3.2.1.5 Web Server and data review software tool training will be provided upon agreement
execution via a virtual meeting session scheduled by Honeywell and annually thereafter. On-site
training is available as an additional service and will be priced upon request.
3.2.1.6 Additional services and consultation are available and may be procured on a Time &
Material price basis (including all on-site hours and travel for service and training).
3.3 Tier Level 3 - Intermediate
Tier 3 provides the Customer access to services provided in Tier level 2 plus Honeywell’s web
based Advanced user tools allowing field edits, Threshold and Limit tailoring and annual
notification of OEM changes and, if requested, support of Honeywell HUMS engineering for
analysis of exceedance(s) of platform thresholds. Tier 3 is intended for those customers that
have their own staff to perform and support vibration analysis
3
3.3.1 Tier 3 additional support
Tier 3 additional support includes:
3.3.1.1 Honeywell will provide the latest HUMS released software application as they
become available. Notification will be sent via e-mail with instructions on how to obtain the
current application and documentation, if applicable. Honeywell will only provide HUMS
software application updates to aircraft types identified in Appendix 1.
3.3.1.2 The Advanced user tools will provide the Customer with the ability to modify existing
collection specifications, create aircraft tail number specific thresholds, generate new collection
parameters, customize reports, create Multi-state diagnostics, create e-mail alerts and generate
maintenance procedures for use at remote sites. Honeywell will incur no liability for changes
incorporated by the Customer nor is Honeywell responsible to incorporate changes into
released application software. It is the Customer’s responsibility to provide Honeywell with a
copy of any edited configuration file for archival purposes.
Customer has responsibility to ensure HUMS data is sent to the Honeywell designated website
and loaded into the database on a regular basis. The website tools will allow the display of
trend data, alarm indications and levels with user selectable parameters.
Note: iMDS Set-up Tool (limited access) requires the Customer to submit the edited
configuration file for Honeywell to produce the field deployable configuration
file.(*.csif).
3.3.1.3 Customer participation in Honeywell’s annual threshold review meeting. The review
will be conducted within a virtual meeting environment for the purpose of reviewing the
thresholds and limits of each platform under the Agreement;
3.3.2 Threshold and Limits
3.3.2.1 Threshold and limit development performed by Honeywell will include, where
applicable, OEM identified thresholds, annual limit updates, and measurement refinements.
Notification will be performed as stated in 3.3.1.2. Customer generated thresholds and limits
are controlled and maintained by the Customer via configuration files as defined in 3.3.1.3.
3.3.2.2 Additional services and consultation are available and may be procured on a Time &
Material price basis
3.4 Tier Level 4 – Advanced
Tier 4 includes all services provided in Tier Level 3-Intermediate as defined in section 3.3 plus
under Tier 4 Honeywell performs all data analysis and provides reports to the Customer
regarding data collected including validation of system operation, anomalies, exceedances and
thresholds. Tier 4 is intended for those operators of a small fleet that do not have the staff and
expertise to perform HUMS data analysis.
4
3.4.1 Threshold and Limits
3.4.1.1 For introduction of Tailored Threshold / Limits that are not available in the AMM,
Honeywell will review the data, collected by Customer relating to the same type, model and
series aircraft, to identify possible additional component Threshold / Limits. Honeywell will
provide the result of this analysis to the aircraft OEM for their review, if required. At a minimum,
Honeywell will require data collected over a period of at least 750 flight hours (up to 1200 flight
hours) from three or more aircraft of the same type to perform an analysis and develop
additional Threshold / Limits for the Customer aircraft. Honeywell will forward platform specific
thresholds and limit updates as described in 3.4.1.1 to the OEM for their review and potential
update to their aircraft type specific AMM.
3.4.1.2 Customer has the responsibility to provide the system collected data to Honeywell for
review and analysis on a timely basis.
3.4.2 Alerts / Alarms Validation
3.4.2.1 Alerts and alarms validation will include validating system operation and exceedance
events.
3.4.2.2 To validate the Tailored Threshold /Limits set of limits and alarms, Honeywell will
continue to accept data from Customer relating to the same type, model and series aircraft and
develop derived thresholds and limits. The alarms will be analyzed and compiled into False
Alarms and Case Studies of Success. The Alarm Analysis will be used to develop updated
Threshold / Limits which will be used to revise and add additional Threshold / Limits to the
existing Basic Threshold / Limits upon approval from the OEM.
3.4.2.3 Honeywell will assist Customer in validating system Alerts or Alarms that may be
triggered as a result of exceeding one of the established Threshold / Limits. Customer will
complete a Diagnostic Problem Report (“DPR”), attached in Appendix 5, and submit it to
Honeywell when support is required. The DPR can be emailed to
AeroTechSupport@honeywell.com. Honeywell will review submitted DPR with OEM, as
required.
3.4.3 Validate Data Integrity
3.4.3.1 Honeywell will also review the data provided, as required, for determination that the
HUMS Components are operating within specifications and that the data collected is valid. If
exceedance events are found, Honeywell will work with the Customer to identify the root cause
of the exceedance, if the analysis identifies a Honeywell product as the root cause of the
anomaly the Honeywell products warranty provisions will govern the process of repair or
replacement options the customer has available. If the analysis identifies a non-Honeywell
system or subsystem as the basis of the exceedance Honeywell will recommend correcting the
vibration related discrepancy, based upon established AMM instructions or procedures.
3.4.3.2 Should a component be recommended to be removed, the customer is expected to

send any teardown/inspection documentation in order to support further validation of the
algorithm/s used in detecting the exceedance. Honeywell retains the right to publish the finding
of this anomaly but will remove any operator or aircraft identification unless the Customer
approves use the specific aircraft in the report.
5
4.0 CUSTOMER RESPONSIBILITIES FOR ALL TIERS
Table 1. Customer Responsibilities
TASK DESCRIPTION TIME FRAME COMMENTS

Data Collection Recurring, as As part of the Operator’s responsibility for use of a
necessary HUMS system, it is necessary to assure training is
Internal Data Analysis conducted in accordance with local regulatory
Training
Data Loading guidelines and procedures.
Provide data to After each data Identify any Discrepancies

Honeywell download
Component 30 days after Review / Provide Feedback
Coverage Matrix review
Threshold
Case History Data Within 7 Days of Provide both Negative &Positive Occurrences
Development
Occurrence
Updated Alert file Within 48 Hours or Incorporate Updated Alert File into HUMS Unit
as Soon as
Practical
General Transferring the data to Honeywell website
Requirements Identification of a contact list for DPR response
and software notification.
Customer is expected to report any software
anomaly via the website
New features requested by the customer may or
may not be incorporated without additional
funding.
Regulatory The Operator should ensure that their Quality
Compliance System (necessary for existing JAROPS 3, Part
Operational 15 and Part M requirements) covers the following
Procedures VHM issues:
o Duties and responsibilities of VHM personnel;
o Specific VHM process procedures, including
download policy, post flight actions,
diagnostic consultation procedures and close
monitoring procedures, event reporting;
o Supervision of subcontractors involved in
VHM activity if appropriate;
o Threshold setting and adjustment (as
appropriate);
o Minimum Equipment List;
o Training Requirements.
Program Customer Process N/A Develop process checklists for managing HUMS
Procedures program data (daily, weekly, monthly and annual
procedures)
Responsible to return Aircraft to service.
6
5.0 TERM OF AGREEMENT
Unless otherwise terminated in accordance with the provisions within Appendix 3 of this
Agreement, this Agreement shall remain in force and effect for 2 years from the “Effective Date”
of the Agreement. Additionally, this Agreement may be extended up to an additional four years
through the exercise of two successive 2-year options or a duration mutually agreed upon by
the Parties subject to agreement on terms. The Customer will provide notification of intent to
extend this Agreement within 30 days of the expiration date.
6.0 PRICING
See Appendix 5 for annual pricing per aircraft serial number associated with this Agreement.
This Service Level Agreement is independent of and not subject to any discount structures in
place with the Sellers Distributor community.
7.0 TERMS AND CONDITIONS

Honeywell Terms and Conditions for provision of Data Deliverables under this Agreement are
outlined in Appendix 3, General Terms and Conditions of Sale.
8.0 POINT OF CONTACT

Customer should direct any questions regarding this Agreement or requests for HUMS technical
support to the following:
Technical Operations Center (TOC)
Phone: 1-(800)-601-3099
1-(602)-365-3099 (International)
E-mail: AeroTechSupport@honeywell.com
VibraLog website: www.aircrafthealth.com
iMDS website: https://imds.iac-online.com
9.0 ORDER OF PRECEDENCE

In the event of any inconsistency among this Agreement, any Order(s) and any documents
incorporated by reference herein, the inconsistency shall be this resolved by giving precedence
in the following order:
(i) The body of Service Level Agreement including Appendix 3 entitled “Terms and
Conditions”.
(ii) Other Appendices within this Agreement.
(iii) Purchase order(s) and acknowledgements (provisions typed on the face of the
purchase order or acknowledgement only, standard Parties terms specifically
excluded from applicability)
(iv) The Proprietary Information Agreement
(v) Drawings
(vi) Specifications
7
ENTIRE AGREEMENT
This Agreement, together with its Appendices which are incorporated by reference, contains the
entire agreement between the Parties with respect to the subject matter and supersedes any
prior representations or agreements, oral or written, and all other communications between the
Parties relating to the subject matter. This Agreement will not be varied except by an instrument
in writing subsequently executed by an authorized representative of each Party.
The Parties have executed this Agreement by their duly authorized representatives.
CUSTOMER HONEYWELL INTERNATIONAL INC.

Honeywell Aerospace
Name: Name:
Signature: Signature:
Title: Title:
Date: Date:
8
Appendix 1.
AIRCRAFT SUPPORTED WITHIN AGREEMENT
Please use the form fields to describe each product to be covered in this Agreement:
Aircraft Aircraft Serial
Product Manufacturer Aircraft Model Number Comments
1–1
Appendix 2.
SERVICE PROCESS
Page 3
YES
YES
Customer Is Check Logs
Post Flight Is Check Logs YES Is there an
Operate Aircraft Downloads & Due to System Fault
Analysis Illuminated? RT&B Issue?
ADVISORY
Analyzes Data NO or Advisory?
FAULT
View Acquisition Unit
NO
for “Check Logs” Light
NO Is it time to Refer to VXP

Download System Manual
Data?
YES Consult with Does

NO
Honeywell Manual
Customer Support Resolve the
Representative Issue?
Honeywell Customer
Archives Downloads Data YES
End Assessments for Customer archives
review at Annual Maintence records
Technical Meeting Honeywell for review at Annual
Archives Technical Meeting
Page 2
Assessments for
review at Annual
Technical Meeting
End
Honeywell Refer to OEM

Prepares Consult with Did Service Bulletin on
Prepare Data NO
Assessment Honeywell Service Instructions HUMS Limits/
Submittal for
Report and Customer Support Resolve the Thresholds and
Honeywell
provides to Representative Issue? Maintenance
Customer Actions
YES
Does Customer archives

NO
Honeywell Require Maintence records
OEM Support to for review at Annual
Resolve? Technical Meeting
YES End
Honeywell
prepares and
submits
Diagnostics Report
to OEM
Aircraft
OEM Responds to
OEM Reviews Is issue with Engine
Honeywell with
Diagnostics Report or Aircraft?
Report
Engine
OEM consults with Engine

OEM for supplementary
review of data and
responds with Assessment
Report
2–1
Customer Unloads
Customer Honeywell Honeywell
Page 1 Data to Ground
Transmits All Data Downloads and Assesses Trend
Stations where
to Honeywell Analyzes Data Data
applicable
Does NO
Customer
Honeywell
Analyzes Data for End
Identify
Trend Analysis
Anamoly?
YES
Does Consult with Honeywell

Customer Honeywell generates EDR for
identify Customer Support submittal to
YES
anomaly? Representative Sikorsky
NO
Aircraft
End OEM Responds to
Is issue with Engine
Honeywell with
or Aircraft?
Report
Engine
OEM consults with

engine OEM for
supplementary
review of data and
responds to HON
Honeywell
Honeywell
Prepares
Archives
Assessment
Assessments for
End Report and
review at Annual
provides to
Technical Meeting
Customer
2–2
No Customer Honeywell Honeywell
Page 1 Perform RT&B Is RT&B
Transmits All Data Downloads and Assesses RT&B
Data Collection Successful?
to Honeywell Analyzes Data Data
Yes
Does
End Honeywell No
Identify
Anamoly?
Yes
Honeywell
provides
assessment to
Customer
OEM Analyzes
Honeywell submits
data and responds
EDR to OEM
to Honeywell
2–3
Appendix 3.
TECHNICAL SUPPORT SERVICES CONDITIONS OF SALE
TECHNICAL SUPPORT SERVICES

CONDITIONS OF SALE
1. APPLICABILITY. Unless and to the extent that a separate contract executed between
Customer and Honeywell International Inc. (“Honeywell”) applies to supersede any of these
terms, any purchase order covering the sale of any service (“Services”) described in a
Honeywell Technical Support Agreement (“Order”) will be governed solely by these Conditions
of Sale, whether or not these Conditions of Sale are referenced. Except as provided in the
“Customer’s Purchase Order” section below, all provisions contained in or referred to on
Customer’s Purchase Order and all other documents submitted by Customer are expressly
rejected. Honeywell does not waive these Conditions of Sale if it fails to object to provisions
submitted by Customer. Customer’s silence or acceptance or use of Services is acceptance of
these Conditions of Sale. Any modification or addition to these Conditions of Sale must be in
writing and signed by an authorized representative of Customer and Honeywell. Honeywell may
reject any purchase order submitted for its acceptance.
2. CUSTOMER’S PURCHASE ORDER. Customer’s purchase order should specify: (1)

Honeywell’s applicable Services; (2) requested dates of performance; (3) applicable price; (4)
quantity; (5) location at which the Services will be performed; and (6) location to which invoices
will be sent for payment. Customer’s purchase order is subject to Honeywell’s minimum order
requirements, if any, and Honeywell’s acceptance. Honeywell's automated or pre-printed order
acknowledgment will not constitute acceptance. Any additional or conflicting terms on
Customer’s purchase order will not apply unless specifically agreed to in writing by Honeywell.
3. SCHEDULING. Honeywell will schedule performance of Services in accordance with its

standard lead time unless: (1) Customer's purchase order requests a later performance date; or
(2) Honeywell agrees in writing to a different performance date. Customer will pay all travel
expenses associated with Honeywell’s representative traveling to and from Customer’s aircraft
location. Honeywell reserves the right to impose additional charges for any special or
unexpected charges incurred while traveling to and from Customer’s aircraft location.
4. ACCESS. Prior to Honeywell commencing performance of Services, and at no cost or

expense to Honeywell, Customer will take all steps necessary to ensure Honeywell with access
to Customer’s aircraft, including, but not limited to, obtaining any approvals or security
clearances from local authorities, as well as ensuring Honeywell ingress and egress to the
aircraft (including vehicular access). Customer will also provide Honeywell with all technical
information, manuals, logbooks, etc., applicable to Customer’s aircraft, that Honeywell deems
necessary to perform the Services.
3–1
5. CHANGES. Honeywell may, at its discretion and without notice to Customer, incorporate
changes to Services and may deliver such changes to Services at any time.
6. PRICES AND PAYMENTS. Prices for each Service are stated in United States currency,
and valid through the completion of the Service, unless stated otherwise. Honeywell reserves
the right to correct any inaccurate invoices and to change incorrectly quoted prices. Payment
terms are net 30 calendar days from “Effective Date” of Agreement throughout the term of the
Agreement; the initial payment to Seller will be a 1 month payment in advance of services
rendered. Regardless of receipt of Sellers invoice, the Buyer is responsible for prompt payment
throughout Agreement term. Payments must be made in U.S. currency. Seller may re-evaluate
Buyer's credit standing at all times. If Seller determines in its sole discretion that Buyer fails to
qualify for such payment terms at any time, then Seller may without notice to Buyer modify or
withdraw credit terms including, but not limited to, requiring advance payment, guarantees or
other security. If Buyer is delinquent in its payment obligation to Seller, Seller may upon written
notice to Buyer withhold future shipments until all delinquent amounts and late interest, if any,
are paid. If delinquent amounts remain unpaid 30 calendar days after such written notice, then
Seller may at its option:
a. Declare Buyer's performance in breach and terminate a purchase order;
b. Repossess Products for which payment has not been made as permitted by law;
c. Withhold performance including, but not limited to, future Product shipments until all
delinquent amounts and late interest, if any, are paid;
d. Deliver future Product shipments on a cash with order or cash in advance basis;
e. Charge interest on delinquent amounts at a rate of 1.5% per month or the maximum rate
permitted by law, if lower, for each month or part thereof;
f. Recover all costs of collection including, without limitation, reasonable attorneys' fees;
g. Buyer is delinquent on a payment schedule, accelerate all remaining payments and

declare the total outstanding balance then due and owing; or
h. Combine any of the above rights and remedies as may be permitted by applicable law.
The above remedies are in addition to all other remedies available at law or in equity.
7. SETOFF. Customer will not set off or recoup all or any portion of an invoiced amount against
a sum that is due or may become due from Honeywell, its parents, affiliates, subsidiaries or
other divisions or units.
8. SERVICE WARRANTY. The Services offered are by their nature exploratory and are offered
solely to assist Customer in troubleshooting common faults in aircraft avionics and engines
systems. Honeywell makes no guarantee as to the success or probability of rectifying any
malfunction with the avionics or engine systems installed on Customer’s aircraft.
Honeywell’s sole warranty to Customer is that Honeywell warrants Services provided will be
performed in a professional and workmanlike manner and comply with the description of the
applicable Service. This warranty is valid for a period of 10 days after Honeywell’s performance
of the Services.
3–2
Customer must notify Honeywell in writing during the warranty period of a claim against this
warranty and, within 30 calendar days of discovery of the claim, deliver to Honeywell a detailed
written report of the basis for the claim.
Honeywell’s obligation and Customer’s sole remedy under this warranty is to correct or re-
perform the Services provided by Honeywell, at Honeywell’s election. All Services provided by
Honeywell corrected or re-performed will be warranted only for the unexpired portion of the
original warranty period.
Any change, alteration, modification, or intervening service performed on Customer’s aircraft or

one of its sub-systems makes this warranty null and void.
THESE WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES,

WHETHER WRITTEN, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING,
BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR PARTICULAR PURPOSE. IN NO EVENT WILL HONEYWELL BE LIABLE FOR ANY
INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR INDIRECT DAMAGES, EVEN IF INFORMED
OF THE POSSIBILITY OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF
THE ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. NO EXTENSION OF THIS
WARRANTY WILL BE BINDING UPON HONEYWELL UNLESS SET FORTH IN WRITING
AND SIGNED BY HONEYWELL’S AUTHORIZED REPRESENTATIVE.
9. EXCUSABLE DELAY OR NONPERFORMANCE. Honeywell will not be liable to Customer

for any failure to meet its obligations due to any cause beyond its reasonable control including,
but not limited to: government embargoes or any other government acts that interfere with
performance; blockades; seizure or freeze of assets; delays or refusals to grant an export
license or its suspension or revocation; fires, floods, severe weather conditions; any other acts
of God, quarantines or regional medical crisis; labor strikes or lockouts; riots, strife, insurrection,
civil disobedience, armed conflict, terrorism or war, declared or not, or impending threat of any
of the foregoing, if reasonably expected to cause injury to people or property; and shortages or
inability to obtain materials or components. The due date of any performance affected by such
an event will be extended by the period of time that Honeywell is actually delayed. If the
inability to perform continues for longer than 6 months, either party may terminate the Order by
providing written notice to the other party.
10. CANCELLATION. Customer may cancel a selected Service by giving Honeywell written
notice specifying the detailed reason for the cancellation if: (1) Honeywell fails to correct a
breach of these Conditions of Sale within 90 calendar days of written notice from Customer of
the breach; or (2) any insolvency or suspension of Honeywell’s operations or any petition filed or
proceeding commenced by or against Honeywell under any state or federal law relating to
bankruptcy, arrangement, reorganization, receivership or assignment for the benefit of creditors.
Notwithstanding the foregoing, if Honeywell has commenced performance, including but not
limited to commencing travel to Customer’s aircraft, Customer will pay Honeywell its reasonable
roundtrip travel expenses associated with dispatching its representative to Customer’s aircraft
location.
3–3
11. DISPUTES. Any controversy, claim or dispute arising out of or relating to these Conditions
of Sale, including the determination of the scope or applicability of this agreement to arbitrate
(“Dispute”), will be determined by arbitration. The arbitration will be conducted in English. If
Customer is incorporated in the United States, the CPR Institute for Dispute Resolution will
administer the arbitration pursuant to its Rules for Non-Administered Arbitration. The arbitration
will be governed by the Federal Arbitration Act, 9
U.S.C. secs. 1-16, and judgment on the award rendered by the arbitrator may be entered by any
court having jurisdiction thereof. The place of arbitration will be New York City, New York. If
Customer is not incorporated in the United States, the International Chamber of Commerce
(“ICC”) will administer the arbitration pursuant to its Rules for Arbitration. The place of
arbitration will be Brussels Belgium. Any award will be payable in U.S. dollars, and judgment on
the award rendered by the arbitrator may be entered by any court having jurisdiction thereof.
Either party may seek interim or provisional relief in state or federal court sitting in New York
City, New York, U.S.A., if necessary to protect the rights or property of that party pending the
appointment of the arbitrator or pending the arbitrator’s determination of the merits of the
Dispute. Customer and Honeywell irrevocably consent to personal and exclusive jurisdiction and
forum of, and agree to be bound by any judgment and orders rendered by, these courts. The
arbitration award will be in writing and will specify the factual and legal basis for the award. The
arbitration award will be final and binding upon the parties.
12. APPLICABLE LAW. These Conditions of Sale will be governed by the laws of the State of
New York, U.S.A. without regard to conflict of law principles. The United Nations Convention on
Contracts for the International Sale of Goods, 1980, and any successor agreement, will not
apply.
13. LIMITATION OF LIABILITY. IN NO EVENT WILL HONEYWELL BE LIABLE FOR ANY

INCIDENTAL DAMAGES, CONSEQUENTIAL DAMAGES, SPECIAL DAMAGES, INDIRECT
DAMAGES, LOSS OF PROFITS, LOSS OF REVENUES, OR LOSS OF USE, EVEN IF
INFORMED OF THE POSSIBILITY OF SUCH DAMAGES. HONEYWELL’S LIABILITY FOR
DAMAGES ARISING OUT OF OR RELATING TO A SERVICE IS LIMITED TO THE
CONTRACT PRICE FOR THE SPECIFIC SERVICE THAT GIVES RISE TO THE CLAIM. TO
THE EXTENT PERMITTED BY APPLICABLE LAW, THESE LIMITATIONS AND EXCLUSIONS
WILL APPLY REGARDLESS OF WHETHER LIABILITY ARISES FROM BREACH OF
CONTRACT, WARRANTY, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE), BY
OPERATION OR LAW, OR OTHERWISE.
14. NONDISCLOSURE AND NON-USE OF HONEYWELL’S DATA AND INFORMATION.

These Conditions of Sale do not supersede any confidentiality agreement executed by
Customer and Honeywell that otherwise applies to products, Services, technical data or other
information delivered in connection with this Order. In the absence of such an agreement,
Customer may use Honeywell's confidential information only in the normal operation of
Honeywell's Services. Further, Customer may disclose Honeywell’s confidential information
only on a need-to-know basis, will protect against its inadvertent disclosure, and will not disclose
such information to any third party without Honeywell's prior written consent.
15. INDEMNITY AGAINST PATENT AND COPYRIGHT INFRINGEMENT. Honeywell will

defend Customer against any suit arising out of any actual or alleged patent or copyright
infringement of a valid patent or copyright, to the extent based on the Service as delivered by
Honeywell, and indemnify for any final judgment assessed against Customer resulting from
3–4
such suit provided that Customer notifies Honeywell as soon as it is aware of the third-party suit,
and agrees to give sole and complete authority, information and assistance (at Honeywell’s
expense) for the defense and disposition of the suit. Honeywell will not be responsible for any
compromise or settlement made without Honeywell’s prior written consent.
Honeywell will have no obligation or liability with respect to: (a) Services provided pursuant to
Customer's designs, drawings or manufacturing specifications; (b) Services used other than for
their ordinary purpose; (c) claims of infringement resulting from combining any Service furnished
under an Order with any article not furnished by Honeywell; or (d) any modification of the
Service other than a modification by Honeywell. Because Honeywell has exclusive control of
resolving infringement claims under this Article 15, in no event will Honeywell be liable for
Customer's attorney fees or costs.
Further, Customer agrees to indemnify and defend Honeywell to the same extent and subject to
the same restrictions set forth in Honeywell's obligations to Customer as set forth in this
"Indemnity Against Patent and Copyright Infringement" section for any suit against Honeywell
based upon a claim of infringement resulting from (a), (b), (c), or (d) of the preceding paragraph.
If a claim is brought or if Honeywell believes that a claim is likely, Honeywell may, at its option,
and at its expense (1) procure for Customer the right to continue using the Service; (2) replace
or modify the Service so that it becomes non-infringing; or (3) accept return of the Service or
terminate Customer’s license to use the infringing Service and grant Customer a credit for the
purchase price or license fee paid for such Service, less a reasonable depreciation for use,
damage, and obsolescence. Further, Honeywell may cease shipping the subject Services
without being in breach of these Conditions of Sale . Any liability of Honeywell under this
"Indemnity Against Patent and Copyright Infringement" is subject to the provisions of the
"Limitation of Liability" section of these Conditions of Sale.
This "Indemnity Against Patent and Copyright Infringement" section states the parties’ entire
liability, sole recourse and their exclusive remedies with respect to infringement. All other
warranties against infringement of any intellectual property rights, statutory, express, or implied
are hereby disclaimed.
16. SOFTWARE LICENSE. This “Software License” section applies to any software or software
documentation in any form whatsoever delivered by Honeywell in connection with the Services
that is not subject to a separate software license executed by the parties (collectively, “Licensed
Software”). Subject to these Conditions of Sale, Honeywell grants to Customer a nonexclusive,
limited license to use the Licensed Software only in the course of the normal operation of the
product on which it is installed. The Licensed Software is Honeywell’s proprietary information.
Honeywell retains title to all Licensed Software. Unless specifically authorized by Honeywell in
writing, Customer is prohibited from making copies of Licensed Software except for one copy for
archive purposes. Customer will reproduce and include all Honeywell proprietary and copyright
notices and other legends both in and on every authorized copy of Licensed Software.
Customer may transfer the Licensed Software in conjunction with the resale of the product,
Customer’s product, or Honeywell supplied test equipment in which the Licensed Software is
installed or with which it is used, but only under terms consistent with and no less stringent than
the terms set forth in this “Software License” section. Except as specifically permitted in this
Software License, the Licensed Software may not be sub-licensed, transferred, or loaned to any
other party without Honeywell’s prior express written consent. Customer may not either itself or
with the assistance of others, modify the Licensed Software including, but not limited to,
3–5
translating, decompiling, disassembling or reverse assembling, reverse engineering, creating
derivative or merged works, or performing any other operation on Licensed Software to recover
any portion of the program listing, object code, source code, or any information contained in the
Licensed Software.
Notwithstanding the warranties provided elsewhere herein, Customer acknowledges that

Licensed Software may be product, aircraft or sensor specific and, as such, may require
reasonable adjustment or refinement to suit Customer's specific requirements. Customer will
provide reasonable aid to Honeywell in accomplishing such adjustments and refinements.
Unless otherwise agreed in writing, Honeywell will provide Customer such reasonable
adjustments or refinements for a period not to exceed 90 calendar days from delivery of the
Licensed Software.
17. SPECIAL TOOLING AND DATA. Honeywell owns all rights to all specifications, drawings,
engineering instructions, data, material, equipment, software, processes, facilities and tooling,
including, but not limited, to jigs, dies, fixtures, molds, patterns, taps, gauges, test equipment,
manufacturing aids and replacements items, now existing or hereafter created, except to the
extent that title is specifically transferred in writing from Honeywell to Customer. Services
performed by Honeywell are not works for hire and Honeywell will retain all intellectual property
rights for intellectual property associated with the Services or created, arising out of, or
connected with these Conditions of Sale.
18. EXPORT. Honeywell will apply for United States Government export authorizations
required for delivery of any goods, services or technical data under the Order. Customer will
promptly provide all information required by Honeywell to complete the authorization application.
Customer will apply for all other necessary import, export or re-export approvals. Customer will
comply with all applicable export and import control laws and regulations, including the United
States Export Administration Regulation (EAR) and the United States International Traffic in
Arms Regulations (ITAR), and will retain documentation evidencing such compliance. Customer
is aware that US export law may impose restrictions on Customer’s use of the goods, services,
or technical data, or on their transfer to third parties. Customer shall immediately notify
Honeywell and cease distribution activities with regard to the transaction in question if Customer
knows or has a reasonable suspicion that the Services, technical data, plans, or specifications
may be redirected to other countries in violation of export control laws. Honeywell will not be
liable to Customer for any breach resulting from government actions which impact Honeywell’s
ability to perform, including but not limited to: (a) refusal to grant export or re-export license; (b)
cancellation of export or re-export license; or (c) any subsequent interpretation of United States
export laws and regulations, after the date of Honeywell’s acceptance of the Order, that limits or
has a material adverse effect on the cost of Honeywell’s performance under the Order. If
Customer designates the freight forwarder to be used for export shipments from the United
States, then Customer’s freight forwarder will export on Customer’s behalf and Customer will be
responsible for any failure of Customer’s freight forwarder to comply with all applicable export
requirements. Honeywell will provide Customer’s designated freight forwarder with required
commodity information.
19. TAXES. Honeywell’s pricing excludes all taxes (including, but not limited to, sales, use,
excise, value-added or other similar taxes), duties and charges (“Taxes”). Customer will pay all
such Taxes resulting from an Order or Honeywell’s performance, whether or not hereafter
imposed, levied, collected, withheld or assessed. If Honeywell is required to impose, levy,
collect, withhold or assess any such Taxes on any transaction under an Order, then in addition
to the purchase price, Honeywell will invoice Customer for such Taxes unless, at the time of an
3–6
Order is executed, Customer furnishes Honeywell with an exemption certificate or other
documentation sufficient to verify exemption from such Taxes.
20. NOTICES. Every notice between the parties relating to an Order will be made in writing and,
if to Customer, to Customer’s authorized representative or, if to Honeywell, to Honeywell’s
authorized representative. A notice is received when delivered either:
2 calendar days after mailing by certified mail, return receipt requested and postage
prepaid; or
1 business day after deposit for next day delivery with a commercial overnight carrier
provided the carrier obtains a written verification of receipt from the receiving party.
All notices must be addressed as follows:

Honeywell: Honeywell International Inc., 1944 East Sky Harbor, Circle, Phoenix,
Arizona 85034 USA
Customer: At the address indicated in Customer’s Order
21. TERMINATION. Either party may terminate any or all unperformed purchase orders by
giving written notice to the other party upon the occurrence of any of the following events:
a. the other party materially breaches these Conditions of Sale and fails to remedy the
breach within 60 calendar days after receipt of written notice that specifies the grounds
for the material breach;
b. the other party fails to make any payment required to be made under a purchase order
when due, and fails to remedy the breach within 30 calendar days after receipt of written
notice of non-payment; or any insolvency or suspension of the other party's operations or
any petition filed or proceeding made by or against the other party under any state,
federal or other applicable law relating to bankruptcy, arrangement, reorganization,
receivership or assignment for the benefit of creditors or other similar proceedings.
Buyer may terminate this Agreement for any reason without cause upon not less than 30 days
written notice to Seller of the effective date of termination. All orders issued by Seller prior to
the termination notice will remain in effect. Prior to the effective date of termination, Buyer will
pay to Seller a termination fee determined in accordance with the following schedule:
Number of Months from Effective Date Termination Fee

0-6 35% of total contract value
Termination does not affect any debt, claim or cause of action accruing to any party against the
other before the termination. The rights of termination provided in this clause are not exclusive
of other remedies that either party may be entitled to under these Conditions of Sale or in law or
equity.
3–7
21. GENERAL PROVISIONS. (a) Assignment. Customer will not assign any right nor delegate
any obligation under an Order without Honeywell’s advance, written consent which will not be
unreasonably withheld. Any attempt to assign or delegate in violation of this section will be void.
(b) Waiver. Failure of either party to enforce at any time a provision of these Conditions of Sale
will not waive that provision nor will any such failure prejudice that party’s right to in enforce that
provision in the future. (c) Severability. If a provision of these Conditions of Sale is determined
to be illegal, invalid, or unenforceable by an arbitrator appointed in accordance with the
Disputes section of these Conditions of Sale or court of competent jurisdiction, the remaining
provisions will remain valid and enforceable and, in lieu of the illegal, invalid, or unenforceable
provision, there will be added as part of these Conditions of Sale one or more provisions as
similar in terms as may be legal, valid and enforceable under applicable law. (c) Commercial
Use. Customer represents and warrants that all Service purchases under these Conditions of
Sale will not be used in the performance of a contract, or subcontract, with any government in a
manner so as to affect Honeywell rights to data, technology, software or other intellectual
property supplied by Honeywell. (d) Survival. All rights, duties and obligations which by nature
should apply beyond the term of an Order including, but not limited to, Sections 6, 8, 11, 12, 13,
14, 15, 16, 19, and 21 of these Conditions of Sale will remain in force after the acceptance and
complete performance of an Order. (e) Entire Agreement. The terms contained in these
Conditions of Sale, together with any terms and conditions contained in the Order, is the entire
agreement between the Customer and Honeywell with respect to the Order and supersedes any
prior agreements and representations, oral or written, and all other communications between
Customer and Honeywell relating to the Order. These Conditions of Sale will not be varied
except by an instrument in writing subsequently executed by an authorized representative of
each party.
3–8
Appendix 4.
DIAGNOSTIC PROBLEM REPORT
4–1
Appendix 5.
PRICING
5–i
COSTS BY AIRCRAFT SERIAL NUMBER (The pricing below is valued on a per aircraft basis)
Calendar 2009
1-5 A/C SN 6-24 A/C SN
0% Discount 3% Discount
LIST Tier 1 Tier 2 Tier 3 Tier 4 Tier 1 Tier 2 Tier 3 Tier 4
Monthly Price $ 89.20 $ 124.57 $ 390.51 $ 678.61 $86.53 $138.96 $ 435.62 $ 756.99
Annual Price $ 1,070.41 $ 1,719.07 $ 5,389.05 $ 9,364.87 $ 1,038.30 $1,667.50 $ 5,227.38 $ 9,083.93
Contract Price $ 2,140.83 $ 3,438.13 $ 10,778.11 $18,729.75 $ 2,076.60 $3,334.99 $10,454.77 $18,167.86
25-49 A/C SN 50-99 A/C SN

Discount 5% Discount 1% Discount 7% Discount 1%
Monthly Price $84.74 $ 136.09 $446.84 $660.03 $82.96 $ 133.23 $379.82 $ 543.55
Annual Price $ 1,016.89 $ 1,633.11 $5,362.11 $7,920.34 $ 995.48 $1,598.73 $4,557.79 $6,522.64
Contract Price $ 2,033.78 $ 3,266.23 $ 10,724.22 $ 15,840.69 $ 1,990.97 $3,197.46 $9,115.59 $13,045.27
100+ A/C SN
Discount 9% Discount 1%
LIST Tier 1 Tier 2 Tier 3 Tier 4
Monthly Price $81.17 $130.36 $ 312.79 $427.08
Annual Price $974.08 $ 1,564.35 $3,753.48 $5,124.93
Contract Price $1,948.15 $ 3,128.70 $7,506.95 $10,249.86
5–1
Calendar 2010
1-5 A/C SN 6-24 A/C SN
Monthly Price $ 94.55 $ 151.85 $476.03 $ 827.23 $91.72 $ 147.30 $ 461.75 $ 802.41
Annual Price $1,134.64 $1,822.21 $ 5,712.40 $ 9,926.77 $ 1,100.60 $1,767.54 $5,541.03 $9,628.96
Contract Price $2,269.28 $3,644.42 $ 11,424.80 $19,853.53 $ 2,201.20 $3,535.09 $11,082.05 $19,257.93
25-49 A/C SN 50-99 A/C SN

Monthly Price $89.83 $144.26 $ 473.65 $ 699.63 $87.93 $ 141.22 $402.61 $ 576.17
Annual Price $1,077.91 $1,731.10 $5,683.84 $8,395.56 $ 1,055.21 $1,694.66 $ 4,831.26 $6,913.99
Contract Price $2,155.81 $3,462.20 $11,367.67 $16,791.13 $ 2,110.43 $3,389.31 $ 9,662.52 $13,827.99
100+ A/C SN
Monthly Price $ 86.04 138.1843391 $331.56 $ 452.70
Annual Price $1,032.52 $1,658.21 $3,978.69 $5,432.42
Contract Price $2,065.04 $3,316.42 $7,957.37 $10,864.85
5–2
Calendar 2011
1-5 A/C SN 6-24 A/C SN
Monthly Price $100.23 $160.96 $504.60 $ 876.86 $ 97.22 $156.13 $489.46 $850.56
Annual Price $1,202.72 $ 1,931.54 $6,055.14 $ 10,522.37 $ 1,166.63 $ 1,873.60 $ 5,873.49 $10,206.70
Contract Price $2,405.43 $ 3,863.09 $12,110.28 $ 21,044.75 $ 2,333.27 $ 3,747.19 $11,746.98 $20,413.40
25-49 A/C SN 50-99 A/C SN

Monthly Price $95.22 $152.91 $ 502.07 $ 741.61 $ 93.21 $149.69 $426.76 $610.74
Annual Price $1,142.58 $ 1,834.97 $6,024.87 $8,899.30 $ 1,118.53 $ 1,796.34 $5,121.14 $ 7,328.83
Contract Price $2,285.16 $ 3,669.93 $ 12,049.73 $ 17,798.59 $ 2,237.05 $ 3,592.67 $10,242.27 $14,657.67
100+ A/C SN
Monthly Price $91.20597565 146.4753994 $351.45 $479.86
Annual Price $1,094.47 $1,757.70 $ 4,217.41 $ 5,758.37
Contract Price $2,188.94 $3,515.41 $ 8,434.81 $11,516.74
5–3
Calendar 2012
1-5 A/C SN 6-24 A/C SN
Monthly Price $106.24 $ 170.62 $534.87 $929.48 $103.05 $ 165.50 $518.82 $901.59
Annual Price $1,274.88 $ 2,047.44 $ 6,418.45 $ 11,153.72 $ 1,236.63 $1,986.01 $6,225.90 $10,819.10
Contract Price $2,549.76 $ 4,094.87 $12,836.90 $ 22,307.43 $ 2,473.27 $3,972.03 $12,451.79 $21,638.21
25-49 A/C SN 50-99 A/C SN

Monthly Price $100.93 $162.09 $532.20 $786.10 $98.80 $ 158.68 $452.37 $ 647.38
Annual Price $1,211.14 $1,945.06 $6,386.36 $9,433.26 $1,185.64 $1,904.12 $5,428.40 $7,768.56
Contract Price $2,422.27 $3,890.13 $12,772.72 $18,866.51 $2,371.28 $3,808.23 $10,856.81 $15,537.13
100+ A/C SN
Monthly Price $96.68 $155.26 $372.54 $508.66
Annual Price $1,160.14 $1,863.17 $4,470.45 $6,103.87
Contract Price $2,320.28 $3,726.33 $8,940.90 $12,207.74
5–4
Pricing Selection:
Number of A/C Comments
1-5 A/C SN
6-24 A/C SN
25-49 A/C SN
50-99 A/C SN
100+ A/C SN
Level Selection:
1-5 A/C SN Comments
0% Discount
Tier 1 Tier 2 Tier 3 Tier 4
6-24 A/C SN Comments

3% Discount


100+ A/C SN Comments

5–5

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Honeywell Aerospace

13125 Danielson Street

ZING™ SERVICE LEVEL AGREEMENT

<ENTER CUSTOMER NAME HERE>

Therefore, the Parties agree as follows in this document.

1.0 PURPOSE ......................................................................................................................... 1

2.0 DEFINITIONS .................................................................................................................... 1

3.0 SCOPE .............................................................................................................................. 2

4.0 CUSTOMER RESPONSIBILITIES FOR ALL TIERS ......................................................... 6

5.0 TERM OF AGREEMENT ................................................................................................... 7

7.0 TERMS AND CONDITIONS .............................................................................................. 7

8.0 POINT OF CONTACT ....................................................................................................... 7

9.0 ORDER OF PRECEDENCE .............................................................................................. 7

3.1.1 Engineering Services

Engineering services will include:

b. Investigate Diagnostic Problem Reports.

c. Recommendations for HUMS System troubleshooting.

d. Release of updated software, if necessary to correct any database anomaly affecting

3.2.1 Database Hosting

Database hosting will include:

3.3 Tier Level 3 - Intermediate

Tier 3 additional support includes:

3.3.2 Threshold and Limits

3.4 Tier Level 4 – Advanced

3.4.2 Alerts / Alarms Validation

3.4.3 Validate Data Integrity

3.4.3.2 Should a component be recommended to be removed, the customer is expected to

TASK DESCRIPTION TIME FRAME COMMENTS

Provide data to After each data Identify any Discrepancies

7.0 TERMS AND CONDITIONS

8.0 POINT OF CONTACT

9.0 ORDER OF PRECEDENCE

CUSTOMER HONEYWELL INTERNATIONAL INC.

AIRCRAFT SUPPORTED WITHIN AGREEMENT

NO Is it time to Refer to VXP

YES Consult with Does

Honeywell Refer to OEM

Does Customer archives

OEM consults with Engine

Does Consult with Honeywell

OEM consults with

TECHNICAL SUPPORT SERVICES CONDITIONS OF SALE

TECHNICAL SUPPORT SERVICES

2. CUSTOMER’S PURCHASE ORDER. Customer’s purchase order should specify: (1)

3. SCHEDULING. Honeywell will schedule performance of Services in accordance with its

4. ACCESS. Prior to Honeywell commencing performance of Services, and at no cost or

a. Declare Buyer's performance in breach and terminate a purchase order;

g. Buyer is delinquent on a payment schedule, accelerate all remaining payments and

Any change, alteration, modification, or intervening service performed on Customer’s aircraft or

THESE WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES,

9. EXCUSABLE DELAY OR NONPERFORMANCE. Honeywell will not be liable to Customer

13. LIMITATION OF LIABILITY. IN NO EVENT WILL HONEYWELL BE LIABLE FOR ANY

14. NONDISCLOSURE AND NON-USE OF HONEYWELL’S DATA AND INFORMATION.

15. INDEMNITY AGAINST PATENT AND COPYRIGHT INFRINGEMENT. Honeywell will

Notwithstanding the warranties provided elsewhere herein, Customer acknowledges that

All notices must be addressed as follows:

Number of Months from Effective Date Termination Fee

DIAGNOSTIC PROBLEM REPORT

25-49 A/C SN 50-99 A/C SN

25-49 A/C SN 50-99 A/C SN

25-49 A/C SN 50-99 A/C SN

25-49 A/C SN 50-99 A/C SN

6-24 A/C SN Comments