1.

If it’s possible, only for new customer we can get the very two weeks, as there is an
issue that the data is not complete. Either on tax id number, name of customer, or
address. Which for sure it will lead an issue later after the tax invoice released.
2. For the invoice which paid in full amount, it’s customer’s responsibilities to give us
WHT Slip, otherwise they would not reimbursement for it.

Billing Team -> Finance Team -> Reconcile before Upload to Netsuite -> Upload to Netsuite
-> Online Pajak (need approval) -> Download Tax Invoice -> Rename with Advanced
Renamer -> Upload to Google Drive -> Dashboard’s customer

TAX OVERVIEW FOR SALES TEAM/ACCOUNT MANAGER/CUSTOMER SUCCESS

As Xendit Entities (PT Sinar Digital Terdepan & PT Syaftraco) are Taxable Entrepreneur
(PKP) in Indonesia, based on UU 42 2009 Art 4 all goods and services are subject to Value
Added Tax with tax rate 10%.
Is it an obligation for our company to withhold and report the VAT to the Directorate General
Tax every month. We expect the Sales Team and Account Manager to support us to comply
with this tax regulation.

HOW YOU CAN HELP US AND WHY?

It is our responsibility as a tax payer and as Indonesian people in general that this is our
chance to help the government to build Indonesia to become stronger and developed
country by paying, reporting, keep on eye for the tax used. And you’re one of that person
who will use the government’s infrastructure, build school, hospital in remote area, and the
road that you always pass through along the way you come to your home in Indonesia.
Xendit will always comply to Tax Regulation.
How can you help us?
- Provide the holistic information such as Tax ID Number, The beneficiary name,
Address of the enterprises and make sure it align with their Tax ID Card
- Give the customer information, we have cut date for the Tax Invoice that all data
which has been submitted can only be revised at 25th at current month of the invoice.
- Give the customer information, that Tax Invoice which had been issued after the tax
year finished can’t be changed as it has been submitted to the government’s system

WHAT ABOUT ART 23?

Customer has the right to withhold art 23 with tax rate 2% from Xendit’s services and it’s the
obligation for the customer who withhold the tax to give us Withholding Tax Slip Art 23.

Withholding Slip

In my opinion, it would be better if Xendit Dashboard can provide :

1. one dedicated menu for the customer upload their WHT Slip.
2. A button for sending reminder to the customer in regard with WHT Slip, or red flag on their
dashboard when the WHT Slip hasn’t been uploaded yet.