D All Product Smartphone Y Series Y541-U02 Y541-U02 Smartphone FAQ

HUAWEI Y635-LXX Smartphone FAQs
HUAWEI Y541-U02 Smartphone FAQ
Issue: 01
Date: 2015-4-9
HUAWEI terminal company
The FAQ suits for Y560 and Y541.

Contents
HUAWEI Y560&Y541-U02 Smartphone FAQ ........................................................................1

1 Basics ........................................................................................................................................1
1.1 Can I use 3G networks with my phone? .........................................................................................................1
1.2 Color schemes.................................................................................................................................................2
1.3 Selling points ..................................................................................................................................................2
1.4 Your phone at a glance ....................................................................................................................................2
1.5 Installation ......................................................................................................................................................3
1.5.1 The process of installing phone ...........................................................................................................3
......................................................................................................................................................................3
1.5.2 Introduce of main menu .......................................................................................................................4
1.5.3 Edit the main menu ..............................................................................................................................4
1.5.4 How to change the interface of 2D/3D ................................................................................................4
1.5.5 How to add the shortcut icon to desktop? ............................................................................................4
1.6 Contacts ..........................................................................................................................................................4
1.6.1 Create a contact and Assign a photo to a contact .................................................................................4
1.6.2 Import or export contacts .....................................................................................................................7
1.6.3 How many contacts can my phone save?.............................................................................................7

1.6.4 Creat a contact group ...........................................................................................................................7
1.7 Text messaging .............................................................................................................................................10
1.7.1 How do I change the input method to handwriting input method when editing a text message? 10
IF you using touch input method,switching handwriting input method as follows: ...................10
1.7.3How do I forward a text message or send a text message to multiple recipients or save a draf or the
largest number of recipicent of sending a text message? ............................................................................ 11
1.7.5How many English and Chinese characters can be contained in a text message? ..............................12
Each message consists of up to 160 English characters or 70 Chinese characters. ....................................12
1.7.6How many text messages can be saved on my phone? .......................................................................12
1.7.7How do I set the SMS center number? ...............................................................................................14

1.8Calls ...............................................................................................................................................................15
1.8.1Can I record a call? Where is the recording saved? ....................................................................................15
1.8.2How do I switch between calls or merge two calls to have a conference call?...................................15
1.8.3 What will my phone display when one card is being used for a call and the other receives a call? ..16
1.9 Multimedia messaging ...............................................................................................................................16
1.9.1`How do I send a multimedia message? .....................................................................................................16
1.In main screen, touch to enter the message list ............................................................16

1.9.2What can I do if I can't send or receive multimedia messages? ..........................................................17
1.9.3 Is there any restriction on the size, format, or resolution of the file to be attached to a multimedia
message? .....................................................................................................................................................18
1.9.4 Where are the multimedia message attachments saved?....................................................................18
1.10 Music ..........................................................................................................................................................18
1.10.1 How are my songs sorted? ...............................................................................................................18
1.10.2 How do I create a playlist? ..............................................................................................................18
1.10.3 What playback modes does my phone support? ..............................................................................19
1.10.4 How do I play songs in the background, exit Music, and view the lyrics when a song is playing? 19
1.11Camera .........................................................................................................................................................20
1.11.1 If my phone has no microSD card installed, can I take photos or videos? ......................................20
1.11.2 Why can't I open some photos or videos on my phone? ..................................................................20
1.11.3 Where are my photos and videos saved by default? Can I change the save location? .....................20
1.11.4 How do I edit a photo or video or add a photo frame?.....................................................................21
1.11.5 Does my phone support HD videos?................................................................................................21
1.11.6 Can I disable the shutter sound? ......................................................................................................22
1.11.7 How do I toggle between the front and rear cameras? .....................................................................22
1.11.8 What is the format of the recorded video clips? What are the video clip sizes? ..............................23
1.12 Streaming media .........................................................................................................................................23
1.12.1 Does my phone support flashlight?..................................................................................................23
1.12.2 Will my phone stop playing streaming media when a call comes in? If yes, will it resume playing
when the call ends? .....................................................................................................................................23
1.12.3 Why can't my phone play some streaming media? ..........................................................................23
1.12.4 What might cause poor quality of online streaming media played on my phone?...........................24
1.12.5 Will simultaneously playing and downloading online streaming media take up my phone's storage
space?..........................................................................................................................................................24
1.13 Bluetooth ....................................................................................................................................................24
1.13.1 Does my phone support Bluetooth headsets? ..................................................................................24

1.13.2 Can I connect my phone to a Bluetooth USB keyboard or mouse? .................................................24
1.13.3 What files can be transmitted using Bluetooth?...............................................................................24
1.13.4 How do I send a file using Bluetooth? .............................................................................................24
1.13.5 Why can't my phone be discovered by other Bluetooth devices? ....................................................26
1.13.6 What is Bluetooth's working range? ................................................................................................29
1.13.7 Why can't I pair my phone with other Bluetooth devices? ..............................................................29
1.13.8 Can my computer use my phone's data connection through Bluetooth? .........................................29
1.14 GPS navigation ...........................................................................................................................................29
1.14.1 Does my phone support offline navigation? If yes, do I need to install an offline navigation application
to the phone?.......................................................................................................................................................29
1.14.2 Does my phone support Google Maps? ...........................................................................................29
1.14.3 What navigation application does my phone come with? ................................................................29
1.14.5 What can I do if the navigation application on my phone cannot receive signals from GPS satellites?
....................................................................................................................................................................30
1.15 Does my phone support FM radio? If yes, how do I save the channel by manual/automatic search? ........30
1.16 Can I download themes to my phone? Does my phone support live wallpapers? ......................................32
No,you can’t download themes to your phone. ..........................................................................................32
In the desktop,clicking the Themes,you can change the themes prefabricated ...................................32
....................................................................................................................................................32
1.17 Does my phone support video calls or video chats? ...................................................................................32
1.18 How do I take a screenshot? .......................................................................................................................32
1.19 Does my phone support flash playback? If no, can I install a third-party flash player for flash playback?32
1.20 Does my phone come with a headset? What line order does my phone support? ......................................33
1.21 product delivery preset APK list .................................................................................................................33
1.22 List of microSD card compatibility tests ....................................................................................................33
1.23 Basic functions............................................................................................................................................34
............................................................................................................................................................................34
1.24 Communication FAQ ..................................................................................................................................34
2 Common settings .....................................................................................................................34
2.1 Email.............................................................................................................................................................34
2.1.1 How do I configure email settings? ...................................................................................................34
2.1.2 Can I view emails when no Internet connection is available on my phone? .....................................40
2.1.3 Gmail .................................................................................................................................................40
2.1.4 How do I synchronize contacts and calendar events? ........................................................................40
2.2 Wi-Fi settings ................................................................................................................................................42

2.2.1 How do I connect my phone to a Wi-Fi network? .............................................................................42
2.2.2 What Wi-Fi protocols does my phone support? .................................................................................43
2.2.3 Sometimes I cannot open web pages over a Wi-Fi connection. Why? ..............................................43
2.2.4 I have turned on Wi-Fi on my phone, but it cannot detect signals from Wi-Fi hotspots. What can I
do? ..............................................................................................................................................................43
2.2.5 How do I know whether my phone is using its mobile data connection or a Wi-Fi connection to
access the Internet? .....................................................................................................................................44
2.2.6 I cannot connect to a Wi-Fi hotspot. Why? ........................................................................................44
2.2.7 My phone's Wi-Fi connection automatically disconnects after the screen times out. What can I do?
....................................................................................................................................................................44
2.3 Can I use my phone as a mobile Wi-Fi hotspot and access the Internet from another device using my
phone's data connection? ....................................................................................................................................45
2.4 How do I connect my phone to a Wi-Fi hotspot with a static IP address to access the Internet? .................46
2.5 How do I set my phone to work as a modem and provide Internet access for computers? ..........................48
2.6 Tone settings .................................................................................................................................................48
2.6.1 How do I set the phone ringtone? ......................................................................................................48
2.6.2 How do I turn on or off vibration for incoming calls and messages? ................................................48
2.6.3 How do I set a song as a ringtone for incoming calls or new messages?...........................................49
2.6.4 Can I set a ringtone for a contact group? ...........................................................................................51
2.6.5 How do I disable touch sounds? ........................................................................................................51
2.7 Languages and keyboards .............................................................................................................................52
2.7.1 Which language the phone support?How do I change the system language? ....................................52
2.7.2 What can I do if I can't use a newly installed text input method? ......................................................53
2.7.3 How do I change the system font size? ..............................................................................................53
Yes,the phone support four kinds of size:Small,Normal,Large,Huge .................................................53
2.7.4 Can I change the system font style? Does WeChat support font style changing?..............................54
Yes，the way of changing font style：in main screen,settings>Display>Font,selecting and apply in the
font style list. ......................................................................................................................................54
2.7.5 What text input methods does my phone come with?........................................................................54
2.7.6 How do I switch to the stroke input method? ....................................................................................54
2.7.7 How do I disable key press vibration? ...............................................................................................55
2.8 Internet access...............................................................................................................................................56
2.8.1 How do I set a SIM card as the primary SIM card and the other as the secondary one? ...................56
2.8.2 How do I clear my browser's cache and browsing history? ...............................................................56
2.8.3 How do I view a web page in full screen or save a web page to bookmarks? ...................................56
2.8.4 Can I log in to my email account using the browser on my phone? ..................................................58
2.8.5 Can I log in to my online bank account from my phone? ..................................................................58
2.8.6 How do I save an image from a web page? .......................................................................................58
2.8.7 How do I set the home page? .............................................................................................................59
2.8.8 How do I save a web page? ...............................................................................................................59
2.8.9 What can I do if my phone fails to access the Internet?.....................................................................60
2.8.10 How do I turn on or off the mobile network? ..................................................................................60
2.8.11 How do I view my phone's data service status or disable the data service?.....................................61
2.8.12 Are there any restrictions on the data service? .................................................................................61
2.8.13 What does VPN to do? How to set it? ..........................................................................................61
2.9 Screen lock ...................................................................................................................................................62
2.9.1 How do I set a screen unlock PIN? ....................................................................................................62
2.9.2 How do I set the face unlock function? .............................................................................................62
2.9.3 How do I set a screen unlock pattern? ...............................................................................................62
2.9.4 How many times can I try the screen unlock pattern before my phone becomes permanently locked?
Can I unlock the phone by sending an email from my Gmail?...................................................................62
2.9.5 How do I lock and unlock the screen? ...............................................................................................62
2.10 Alarm ..........................................................................................................................................................62
2.10.1 How do I add and remove an alarm? ...............................................................................................62
2.10.2 Will the alarms go off when my phone is powered off? ..................................................................63
2.11 Applications ................................................................................................................................................63
2.11.1 What application formats does my phone support? Is JAVA supported? .........................................63
2.11.2 How do I download third-party applications? ..................................................................................63
2.11.3 Can I change the default installation location for applications? ......................................................63
2.11.4 How do I install, manage, and uninstall applications? .....................................................................63
2.11.5 What can I do if I can't install an application? .................................................................................64
2.11.6 Can my phone support Remote Control PhotoTaking？How to download Remote Control
PhotoTakingsoftware? ................................................................................................................................64
2.12 Third-party applications ..............................................................................................................................64
2.12.1 About QQ .........................................................................................................................................64
2.12.2 Does my phone support Instant Message run in background such as QQ and QQ videos? Can I
send images and download chat records? How can I clear the chat records of a certain QQ account? ......64
2.12.3 Can I install third-party applications to a microSD card? If so, will running these third-party
applications take up my phone's storage? ...................................................................................................64
2.12.4 Does my phone support online banking transactions? .....................................................................64
2.13 Backup and restoration ...............................................................................................................................65
2.13.1 How do I back up and restore contacts? ..........................................................................................65

2.13.2 Can I back up my contact groups? ...................................................................................................65
2.13.3 What data can be backed up on my phone? .....................................................................................65
2.13.4 What data can be restored on my phone? ........................................................................................65
2.14 Manage apps ...............................................................................................................................................66
2.14.1 What can Manage apps do? .............................................................................................................66
2.14.2 How do I access Manage apps? .......................................................................................................66
2.14.3 What does the Manage apps screen look like?.................................................................................66
2.14.4 How do I manage a specific application using Manage apps?.........................................................66
2.15 Does my phone come with Security Guard?...............................................................................................67
2.16 Does my phone support the blacklist function of Security Guard? ............................................................68
2.17 How do I configure the weather settings?...................................................................................................68
2.18 What are the developer options? .................................................................................................................68
2.19 Can I synchronize my phone's date and time with the network? ................................................................69
2.20 How do I use my phone as a USB flash drive?...........................................................................................69
2.21 How do I free up internal storage space? ....................................................................................................70
2.22 How do I adjust the screen brightness?.......................................................................................................71
Below two methods are avilable： ............................................................................................................71
Method 1: On the home screen, go to Settings> Display> Brightness. Select Automatic brightness
or manually drag the brightness slider................................................................................................71
............................................................................................................................................................................71
Method 2: In the notification panel, touch to unfold all APP shortcuts, drag the
brightness slider or turn on or off Automatic brightness. ...........................................................71
............................................................................................................................................................................72
2.23 Does my phone have key backlight? ..........................................................................................................72
2.24 How do I turn on or off airplane mode? .....................................................................................................72
2.25 How do I restore my phone to its factory settings? ....................................................................................72
2.26 How does my phone enter or exit safe mode? ............................................................................................72
2.27 Doe my phone support HiSuite? .................................................................................................................73
2.28 Does my phone support HDMI? .................................................................................................................73
2.29 Does my phone support TV-out? ................................................................................................................73
2.30 Does my phone support OTG? ...................................................................................................................73
2.31 Is my phone provided with a status indicator?............................................................................................73
2.32 Can I use other power adapters than the provided one to charge my phone? .............................................74
2.33 What’s the differences betweenY560 and Y541? .......................................................................................74

1.25 The difference between Y560 and Y541.....................................................................................................74
3 Others ......................................................................................................................................77
3.1 Does my phone support the quick calling function when the screen is turned off? ......................................77
3.2 Does my phone support scheduled power-on or power-off? ........................................................................77
3.3 Does the GPU support mainstream games? ..................................................................................................77
3.4 How do I save battery power? ......................................................................................................................77
3.5 How long does the battery stand if I keep using a certain function? ............................................................78
3.6 Can I use the USB cable and computer to charge my phone? ......................................................................78
3.7 How do I reduce my mobile data usage? ......................................................................................................78
3.8 What can I do if my phone runs slowly? ......................................................................................................78
3.9 Can I set my customized wallpaper not to stretch?.......................................................................................78
3.10 How do I enter recovery mode and restore my phone to its factory settings? ............................................79
3.11 Can I scan a QR code using my phone?......................................................................................................79
3.12 Does my phone support 3D acceleration? ..................................................................................................79
3.13 How do I know whether my phone has been rooted? .................................................................................79
3.14 Can I remove the battery? Will configuring my phone to automatically set the date and time generate data
traffic? .................................................................................................................................................................79
3.15 Can I use my phone for recording? .............................................................................................................80
3.16 Does my phone come with a protective film? ............................................................................................80
3.17 Does my phone support mobile TV? ..........................................................................................................80
3.18 Can I browse or edit Word, Excel, PowerPoint, and PDF files on my phone? ...........................................80
3.19 What is the default installation location for applications? Can I change this location? ..............................80
3.20 How are my phone ROM and RAM allocated? ..........................................................................................80
3.21 How do I check the available space in my phone storage and microSD card? ...........................................81
3.22 My phone can stand by normally, but the screen cannot be turned on. What can I do? .............................82
3.23 Why isn't the backlight on?.........................................................................................................................82
3.24 My phone's speaker, receiver, and headset cannot function properly. What can I do? ...............................82
3.25 I can't use my phone's data service to access the Internet. What can I do?.................................................82
1 Basics
1.1 Can I use 3G networks with my phone?

Yes. Your phone is a 3G phone and you can use it for 3 data services.
第 1 页
1.2 Color schemes

Phone colors (vary only in battery cover): black, white,pink,,Blue
1.3 Selling points

The new Huawei Emotionsystem 3.0
1.2GHz ,four nuclear
800w pixel camera.support autofocus and 200w Front-facing camera
Running memory：1GB
Smart management of data flow
Support GPS/AGPS positioning
1.4 Your phone at a glance
Introduce of the keys:
Return key：click it to return the last menu or exit the application
第 2 页
click it in the text input interface to close the Onscreen keyboard
Home screen button：click it to return main screen
menu：click it to open the menu of current interface
Long press it to open the application list used recently
1.5 Installation
1.5.1 The process of installing phone
Pictures in order are: Open the battery back cover—insert SIM/USIM card—install
battery—charge the phone
The process of installation-how to insert SIM and SD card，how to install bettery and close the
bettery back cover
第 3 页
1.5.2 Introduce of main menu

The phone have no main menu
1.5.3 Edit the main menu

The phone have no main menu
1.5.4 How to change the interface of 2D/3D

The phone have no interface of 3D,it doesn’t support change
1.5.5 How to add the shortcut icon to desktop?

In the home screen,long press the blank area,pop-up the window of
settingdesktop;Clicking window widgets,selecting a widget from the list in following,
dragging to the screen thumbnail which intend to add to and clicking to return
main screen.
Note:
The main screen need have enough blank area to place the window widgets.Ifthebkank
area is not enough,your phone will add a new main menu automaticlyto place the window
widgets.
1.6 Contacts
1.6.1 Create a contact and Assign a photo to a contact
Creating a contact
第 4 页
In main screen,clicking to enter the contacts list；touch
In Contacts,
Contacts touch to display the contact editing screen, touch
to select a save mode, enter the contact details, and touch to save the contact.
Note:
Touch when the contact is already in your contacts list.
Touch when the contact is not in your contacts list.
Assigning a photo to a contact
In main screen, clicking to enter the contacts list;
Go to Contacts and touch a contact. On the contact details screen, touch to take
a photo or choose a photo from the gallery.
第 5 页
No
te:
Only support assigning a photo to a contact in phone
Don’t support assigning a photo to a contact in SIM card.
第 6 页
1.6.2 Import or export contacts
On the home screen, touch .
Touch then Import/Export and choose an import or export mode.
Y541-U02 is Dual sim card phone,the way it support as following：
1.6.3 How many contacts can my phone save?

How many contacts can the SIM card save depends on the remaining storage space in the
phone.How many contacts can the SIM card save depends on the SIM card.
1.6.4 Creat a contact group

Add a contact to a contact group
Clicking the corresponding contact to enter the details;
Clicking ,clicking the name of group or creating new group to choose the group
you want to join.
第 7 页
Add some contacts to a contact group
Switching to edit interface,entering the group and clicking the name of group to check
the group.
第 8 页
Note:
Only support add the contact in phone to group
Don’t support add the contact in SIM card to group
第 9 页
1.7 Text messaging

1.7.1 How do I change the input method to handwriting input
method when editing a text message?
IF you using touch input method,switching handwriting input method as follows:
Create a text message and touch the text field to bring up the onscreen keyboard. Gray area for handwriting.
Android keyboard(AOSP) don’t support handwriting input switching;
1.7.2 How do I delete and collet with a specific messsage in the

same session?
batch collect messages
Do not support the collection function
batch delete messages
In the same session don’t support batch delete messages, in all sessions interface supports batch delete
messages; in the sessions, click key, click delete, select specific messages, then click delete;
第 10 页
1.7.3How do I forward a text message or send a text message to

multiple recipients or save a draf or the largest number of
recipicent of sending a text message?
To forward a text message:
Touch and hold the text message, choose Forward, enter a recipient, and send the message.
To send a text message to multiple recipients:
Create a text message, touch , enter add the contact interface, select the desired
第 11 页
recipients, and touch “OK” button, You can send a text message to up to 100 recipients at a
time.
Save the draft
In the text message editing interface, click ,message is automatic saved in the form of
draft to the group session; the next time you enter the session will automatic display the
information about contents of your last edit;
Explanation: only after entering a number or add a contact in the recipient text box ,message
can be saved as a draft;
There is no recipient ,the text message can not be saved as a draft
1.7.5How many English and Chinese characters can be contained

in a text message?
Each message consists of up to 160 English characters or 70 Chinese characters.
A text message can contain up to 10 pages ,page 11 will automatically converted to MMS.
Explanation: At present, the domestic phone is made by this way, it is set according to market demand;
1.7.6How many text messages can be saved on my phone?

Your phone stores a maximum of 1000 text messages or 100 multimedia messages per
conversation by default（Users can change these upper limits in settings, shows as
following）。
第 12 页
Clicking in the list of message, clicking settings, checking the delete

old message to set the upper limit of text message and multimedia message.
Note: For your phone, it has no limit of total text and multimedia message, it all
depends the storage space.
第 13 页
1.7.7How do I set the SMS center number?

On the Messaging screen, touch Menu and choose Settings from the displayed option menu.
Choose SIM Card Settings > SMS Service center, enter the SMS center number.
The way of setting the SMS center number of Y541-U02 is as following:
The way of setting the SMS center number of card 2 is as following：（3G is same as 2G，
they can all be edited ）
第 14 页
1.8Calls
1.8.1Can I record a call? Where is the recording saved?

You phone does not support call recording.
1.8.2How do I switch between calls or merge two calls to have a

conference call?
Conference call
Clicking add call in one conversation.Call the third number in dialpad ,and merge
the conversation after the dial.
Calls switch
To switch between the two calls, touch . To merge the two calls, touch .
第 15 页
Note:It can be switched only after the call waiting function is actived in the call setting.
1.8.3 What will my phone display when one card is being used for
a call and the other receives a call?
The Y541-U02 is a dual card single pass mobile phone. So when one card is being used for a
call and the other receives a call, a voice notification will be displayed telling the calling party
that your phone cannot be reached for the moment.
1.9 Multimedia messaging
1.9.1`How do I send a multimedia message?
1.In main screen, touch to enter the message list
2.In Messaging, touch .

3.Enter the recipient and write the message.
4.Touch and attach images, audio clips, or videos to the message.
第 16 页
5.Touch Send.
1.9.2What can I do if I can't send or receive multimedia messages?

Scenario 1: You may not be able to send a multimedia message when the network is
experiencing difficulties or the signal reception is poor.
Solution: You can try sending it again later.
Scenario 2: The message is denied by the network (MMS center).
Cause1 The recipient number is invalid.
Solution 1 Check whether the recipient number is correct and try again.
Cause 2: The multimedia message exceeds the maximum size (300 KB) allowed by your
service provider.
Solution 2: Delete some content from the multimedia message to make sure it does not
exceed 300 KB, and try again.
Scenario 3: Your account balance is insufficient.
Cause: You may not be able to send a multimedia message when your account balance is
insufficient.
Solution: Top up your account and try again.
Scenario 4: Your phone is running out of available storage space.
Cause: You may not be able to send a multimedia message when your phone is running
out of available storage space.
Solution: Free up your phone's storage space and make sure the available storage space
is at least 300 KB.
第 17 页
1.9.3 Is there any restriction on the size, format, or resolution of

the file to be attached to a multimedia message?
If an audio or video file exceeds the maximum size (generally 300 KB) allowed by your
service provider, it cannot be attached to a multimedia message. If an image is too large, it
will be automatically compressed before being attached to the message. As a result, the
resolution of the image attached to the message decreases.
1.9.4 Where are the multimedia message attachments saved?

By default, after you receive a multimedia message, the attachment is automatically saved to
the /data folder, which is hidden from users.
You can save the attachment to the Download folder in the phone storage or the microSD
card.
1.10 Music
1.10.1 How are my songs sorted?
Albums: Songs are sorted by album.
Artists: Songs are sorted by artist.
All songs: Songs are sorted by name.Show the all songs in phone and SD card.
Playlists: You can add songs to the playlists you have created.
Folders: Lists the folder name all the songs in and storage paths
1.10.2 How do I create a playlist?

1. In Music, touch Playlists then Create new playlist.
2. Name the playlist and touch Save.
3. In the displayed dialog box, touch Add. Select the desired songs and touch the check iron
in the upper right corner.
第 18 页
1.10.3 What playback modes does my phone support?

Play in order (by default): All audio files in a playlist are played in sequence and stopped
after all the files have been played.
Shuffle: All audio files in a playlist are played in a random order and stopped when all
the files have been played.
Repeat list: All audio files in a playlist are played in sequence and played in sequence
again when all the files have been played.
Repeat current song: The current audio file is played repeatedly.
1.10.4 How do I play songs in the background, exit Music, and

view the lyrics when a song is playing?
1. To play songs in the background, touch the back or home button when playing a song.
第 19 页
2. Exit Music:Clicking the stop key and return key to exit music.
3. To view the lyrics when a song is playing:
If the lyrics of a song are saved in the same folder as the song, your phone automatically
displays the lyrics while the song is playing.
If the lyrics of a song are not saved in the same folder as the song, on the playback screen,
slide your finger to display the lyrics.
1.11Camera
1.11.1 If my phone has no microSD card installed, can I take
photos or videos?
Yes.
1.11.2 Why can't I open some photos or videos on my phone?

1. The phone does not support the file format.
2. The file is damaged.
3. The file is copyright-protected (for example, a .dcf file).
4. The phone does not have sufficient resources. Close some running third-party applications
and try again.
5. An unknown error occurred in the camera or the phone's OS. Restart the phone and try
again.
1.11.3 Where are my photos and videos saved by default? Can I

change the save location?
On the viewfinder, touch in the upper right corner of the screen, then to
display the settings menu. Touch Preferred save location. Then select the microSD card
or phone's internal storage as the preferred save location.
When the save location is your phone's internal storage, you can touch Files > Local >
Internal storage > DCIM > Camera to view your photos and videos.
When the save location is the microSD card, you can touch Files > Local > SD card >
DCIM > Camera to view your photos and videos.
第 20 页
1.11.4 How do I edit a photo or video or add a photo frame?

To edit a photo: In gallery, touch a photo to view it. Touch the edit icon below the photo,
and you can rotate or cut the photo.
You cannot edit videos.
You cannot add photo frames.
1.11.5 Does my phone support HD videos?

Yes. Your phone can play 1080p HD videos.
第 21 页
1.11.6 Can I disable the shutter sound?

Yes. Enter the view interface of camera,clicking to open the settings.checking the
shutter sound.
1.11.7 How do I toggle between the front and rear cameras?

On the viewfinder, touch on the top of the screen to toggle between the front and rear
cameras.
第 22 页
1.11.8 What is the format of the recorded video clips? What are the
video clip sizes?
The image format of your phone is JPG by default. The size of an image depends on the current image
resolution and shooting mode.
Video format :*.mp4
The rear camera :3264x2448、3264x1836、2448x2448、2592x1944、2592x1456
Front-facing camera :FHD（1080P）、HD(720P)、MMS(176*144)

What photo formats and sizes does Camera support?
Photo format:*.jpg
The rear camera :800w pixel、600w pixel、500w pixel、380w pixel、30w pixel
Front-facing camera :200w pixel、130w pixel、100w pixel、80w pixel、30w pixel
1.12 Streaming media

1.12.1 Does my phone support flashlight?
Yes.
1.12.2 Will my phone stop playing streaming media when a call

comes in? If yes, will it resume playing when the call ends?
Your phone stops playing streaming media when you have an incoming call.
Will it resume playing when the call ends according the situation as following:
Playing streaming media by data bussiness,it will not resume playing when the call
ends,you need to click play.
Playing streaming media by WLAN hotpot, it will resume playing when the call ends if
your conversation is within three minutes.You need to click play if your conversation is
beyond three minutes
1.12.3 Why can't my phone play some streaming media?

The file format is not supported.
Your phone supports the following audiovisual encoding formats and file formats:
Video encoding: MPEG-4, H.263, and H.264
Audio encoding: AAC, AMR-NB,and ACC+
File formats: 3GP and MPEG-4
The network connection is unstable.
Your phone does not have sufficient storage.
第 23 页
1.12.4 What might cause poor quality of online streaming media

played on my phone?
The source streaming media is of poor quality.
The network connection is poor.
Your phone's hardware may be faulty, for example, the display is damaged. To check
whether your phone's hardware is faulty, play a local video for comparison.
Your phone's available memory is insufficient.
The CPU usage is high.
Too many applications are running.
1.12.5 Will simultaneously playing and downloading online

streaming media take up my phone's storage space?
No. When playing and downloading online streaming media, your phone uses its RAM rather
than its internal storage.
1.13 Bluetooth
1.13.1 Does my phone support Bluetooth headsets?
Yes.
1.13.2 Can I connect my phone to a Bluetooth USB keyboard or

mouse?
No.
1.13.3 What files can be transmitted using Bluetooth?

Photos, audio clips, videos, web pages, text file,APK and contacts can be transmitted using
Bluetooth.
1.13.4 How do I send a file using Bluetooth?

To share a file, go to Files, touch and hold the file. On the displayed option menu, touch Share
then Bluetooth to send the file.
第 24 页
Go to Gallery, open the picture or video,touch it. On the displayed option menu, touch Share
then Bluetooth to send the file.The ways of sharing is more than one screen,you can choose it
by Sliding around page
Whether it support sharing the audio file?

No
To share a web page, open it and touch Menu > Share page > Bluetooth.
第 25 页
To share a contact, go to Contacts, and touch the contact you intend to send . From the
displayed option menu, touch Share contacts > Bluetooth.
1.13.5 Why can't my phone be discovered by other Bluetooth

devices?
Bluetooth has been turned off on your phone.
Solution: Go to Settings and turn on Bluetooth.
第 26 页
You can also go to the notification panel to turn on Bluetooth.
Bluetooth is turned on, but your phone is not set to be visible to other devices.
Solution: Go to Settings and touch Bluetooth > Visibility.
第 27 页
Bluetooth visibility timeout

Two methods to resovle:
Settings--Bluetooth,check the box after the device name,let the testing time begin
again
Clicking --- visibility timeout,setting the test time longer.
第 28 页
1.13.6 What is Bluetooth's working range?

The working range is approximately 10 meters.
1.13.7 Why can't I pair my phone with other Bluetooth devices?

Your phone supports various profiles, such as A2DP, HSP, HFP, PAN, HIDH, OPP, and PBAP.
If the pairing device also supports these profiles but fails to be paired with, see the following
solutions:
Your phone cannot detect other phones.
Solution: Check that your phone has Bluetooth turned on and is set to be visible.
Your phone cannot detect a Bluetooth headset.
Solution: Check that the headset is set to be visible. For details about how to configure
the headset, see the headset's user guide.
Your phone cannot send files to another phone.
Solution: Check that the phone to be connected to can receive files and supports the
format of the file to be sent.
1.13.8 Can my computer use my phone's data connection through

Bluetooth?
Yes. You can set up a connection between your computer and phone using Bluetooth. The
computer can then use your phone's data connection to access the Internet. You can also
connect your phone to other Bluetooth-capable devices and play games together.
1.14 GPS navigation
1.14.1 Does my phone support offline navigation? If yes,

do I need to install an offline navigation application to the
phone?
Yes. Your phone supports offline navigation and you need to install an offline navigation
application to your phone.
1.14.2 Does my phone support Google Maps?

Yes.
1.14.3 What navigation application does my phone come with?

Y541-U02:Your phone comes with Google Maps.
1.14.4 How to deal with navigation software data loss?How to

deal with license file or activation code loss?
第 29 页
If the navigation software data loss,you need to open the mobile data or connect wifi to
download again.
You should call the customer service telephone of corresponding navigation software if
license file or activation code loss.
1.14.5 What can I do if the navigation application on my phone

cannot receive signals from GPS satellites?
If you are using the phone indoors, take the phone outdoors.
If you are using the phone outdoors, ensure that you are not in a built-up area as high
buildings may be blocking the satellite signals.
1.15 Does my phone support FM radio? If yes, how do I

save the channel by manual/automatic search?
Yes, your phone supports FM radio.Please insert the headset used as an antenna before you
use the FM radio.
Enter the FM radio interface,click or to change the channel,it didn’t

support search through inputing the channel manually
Save the channels by Automatic search
Entering the FM radio interface, clicking in top right corner.Entering channel
list,clicking in lower right corner to start serching automaticly.
第 30 页
第 31 页
1.16 Can I download themes to my phone? Does my phone

support live wallpapers?
No,you can’t download themes to your phone.
In the desktop,clicking the Themes,you can change the themes prefabricated
Your phone don’t support live wallpapers.
1.17 Does my phone support video calls or video chats?

Your phone does not support video calls, but it comes with a front camera, and you can install
third-party applications for video chats.
1.18 How do I take a screenshot?

Yes.When the screen is not locked, simultaneously press the power and volume down buttons
for 2 seconds.
1.19 Does my phone support flash playback? If no, can I

install a third-party flash player for flash playback?
Your phone is not preinstalled with any flash players.
第 32 页
To download a flash player, go to App Center or any video websites that require support from
flash players.
1.20 Does my phone come with a headset? What line order

does my phone support?
Your phone's headset adopts the American line order, which is the mainstream line order in
the industry.
It cannot be used to adjust the volume.
Your phone's headset adopts the Iphone line order，but it don’t support making a call
by Iphone headset.
Your phone's headset adopts hook,it can play or suspend music by short press hook;It
also can answer the phone by short press hook,refuse to answer the phone by long press
hook and hang up the phone by long press the phone in the call.
Your phone's headset cannot be used to adjust the volume.,but it supports user adjust the call
volume,control music play, suspend and the volume size.
1.21 product delivery preset APK list
Prefab ricated
A PK d o cum ent d elivery.xlsx
1.22 List of microSD card compatibility tests
TF card issues T card

sum m ary.xlsx co m p atib ility list.xlsx
第 33 页
1.23 Basic functions
Sm artp ho ne
p ro d uct p aram eters o f the d o cum ent.xlsx
1.24 Communication FAQ
Sum m ary o f
co m m unicatio n p ro b lem s.xlsx
2 Common settings
2.1 Email
2.1.1 How do I configure email settings?
Adding an email account
On the home screen, touch Email ,select mailbox category,then enter account setup;
第 34 页
An email account can be configured automatically or manually

Manual setup:
1. After select mailbox category,then enter account setup;
2. On the Account setup screen, enter your email account name and password. Touch
Manual setup.
3. Touch POP3 to display the incoming server settings screen.
4. Touch Next to configure the outgoing server settings.
5. Touch Next to configure the email receiving settings, such as the inbox refresh
frequency.
6. Touch Next to name the account and enter your name.
7. Touch Done to log in to your email and then access the inbox of the email account.
第 35 页
第 36 页
Auto setup:
(You can automatically set up your email account for certain email service providers only
when the parameters of the email have been preconfigured on your phone. To automatically
set up an email account, do as follows:)
1. After select mailbox category,then enter account setup;
2. On the Account setup screen, enter your email account name and password.
3. Touch Next and configure the email receiving settings, such as the inbox refresh
frequency.
4. Touch Next to name the account and enter your name.
5. Touch Done to log in to your email and then access the inbox of the email account.
第 37 页
Sending an email
On the Inbox screen, touch the write email icon in the lower left corner, create an
email,then enter the recipient, subject, attachment,and email content, and touch the
icon in the upper right corner to send the email.
第 38 页
View and delete an email
On the Inbox screen, touch an email to view it, or touch to delete it.
Deleting an email account
On the Inbox screen, touch the menu button . From the displayed option menu,
choose Settings. Touch the email account you want to delete. Flick down to the bottom
and touch Remove account.
第 39 页
2.1.2 Can I view emails when no Internet connection is available

on my phone?
Yes but only if the emails have been downloaded to your phone.
2.1.3 Gmail
Support Gmail.
2.1.4 How do I synchronize contacts and calendar events?

To synchronize contacts, you must log in to at least one Exchange account.
On the Account setup screen, touch Exchange. Get the email server's settings from your
email service provider's website, configure the settings on your phone, and log in to your
Exchange account.
第 40 页
Go to Settings and select the account that you want to synchronize. Set the synchronization
cycle to Automatic (push).Clicking > Sync now，The content you check will
automatically synchronized from the server to the phone
If the contacts synchronization fails, check that your phone has Internet access and that the
email server supports contacts synchronization.
第 41 页
2.2 Wi-Fi settings

2.2.1 How do I connect my phone to a Wi-Fi network?
1. Go to Settings. Touch Wi-Fi.
2. Turn on Wi-Fi to search for Wi-Fi networks in range.
3. If Wi-Fi is turned on, your phone automatically searches for available Wi-Fi networks.
4. For free network,clicking the desired network,phone will connect automaticly.
5. For encryption , touch the desired network. In the displayed dialog box, enter the
password for the Wi-Fi network, and touch Connect.
6. When the connection is set up, you will be able to use the Wi-Fi network to access the
Internet.
第 42 页
2.2.2 What Wi-Fi protocols does my phone support?

Your phone supports 802.11b/g/n，13,14channel
2.2.3 Sometimes I cannot open web pages over a Wi-Fi connection.

Why?
Possible causes are as follows:
The x digital subscriber line (xDSL) connection failed.
If the hotspot (such as a wireless router) your phone connects to accesses the Internet
through xDSL but the xDSL connection fails, the Internet connection is unavailable. Check that the xDSL
connection is working properly and try again.
A Domain Name Service (DNS) problem occurred.
For example, if you cannot open web pages but can use QQ, the DNS is not working
properly( Verify whether you can configure DNS ).
The websites that the Wi-Fi hotspot can access are restricted.
In this case, your phone cannot be used to browse web pages at those websites.
2.2.4 I have turned on Wi-Fi on my phone, but it cannot detect

signals from Wi-Fi hotspots. What can I do?
On a device other than your phone, turn on Wi-Fi. If the device also cannot detect any Wi-Fi
signals, verify that your router is functioning correctly. If other device can detect Wi-Fi
signals, do as follows:
Check that the wireless router's service set identifier (SSID) is not hidden.
The wireless router's WLAN signal is not in the effective range.
Restart the Wi-Fi function on your phone.
第 43 页
Restart your phone.
2.2.5 How do I know whether my phone is using its mobile data

connection or a Wi-Fi connection to access the Internet?
The Wi-Fi connection is always used first whenever it is successfully set up. If is
displayed in the upper right corner of the screen, that means you are using a Wi-Fi connection
to access the Internet.
2.2.6 I cannot connect to a Wi-Fi hotspot. Why?

The password you entered is incorrect. Note that the password is case-sensitive.
The Wi-Fi reception is poor.
Beyond hot signal coverage
2.2.7 My phone's Wi-Fi connection automatically disconnects after

the screen times out. What can I do?
Change the Wi-Fi sleep policy as follows:
Touch Settings > WLAN > advanced menu> Keep Wi-Fi on during sleep, and select
Always.
Note: By default, Always is selected for Keep Wi-Fi on during sleep. If the settings are
modified, your phone disconnects from the Wi-Fi network when its screen turns off. The
following describes the three options of Keep Wi-Fi on during sleep:
Always: Never disconnect a Wi-Fi connection.
Only when plugged in: The Wi-Fi connection never disconnects when your phone is
charging. If your phone is not charging, it disconnects a Wi-Fi connection when it has been
idle for 3 minutes.
Never (increase data usage): The Wi-Fi connection disconnects when your phone has been
idle for 16 minutes.
第 44 页
2.3 Can I use my phone as a mobile Wi-Fi hotspot and

access the Internet from another device using my phone's
data connection?
Yes. To activate this, turn on the Wi-Fi hotspot on your phone as follows:
Choose Settings > Wireless & networks > More > Tethering & portable hotspot >
Portable Wi-Fi hotspot.
Clicking set up Wi-Fi hotpot，you can set the name(SSID),passwordand security.
第 45 页
The test phone open the WLAN hotpot,The auxiliary phone open WLAN to search the test
phone’ SSID and connect this WLAN hotpot,it can surf the Internet.
2.4 How do I connect my phone to a Wi-Fi hotspot with a

static IP address to access the Internet?
Touch Settings > Wireless & networks > Wi-Fi. On the Wi-Fi screen, touch a hotspot. In the
displayed dialog box, select Show advanced options. Touch IP settings and select Static.
Enter the IP address , gateway address, network prefix length , and domain name (DNS
address).
第 46 页
Note:
When your phone uses DHCP to access the Internet over Wi-Fi, it must wait for the router to
assign it a dynamic IP address, which takes time. By specifying a static IP address for your
phone, this issue is resolved.
第 47 页
2.5 How do I set my phone to work as a modem and

provide Internet access for computers?
If a computer provides a wireless network adapter, you can turn on Portable Wi-Fi hotspot
as follows: Go to Settings. Under Wireless & networks, touch More > Tethering &
portable hotspot > Portable Wi-Fi hotspot. The computer can then connect to your phone
over Wi-Fi to access the Internet.( Currently, this function is available to Windows operating
system.)
1. On the home screen, touch Settings> Wireless & networks>touch More > Tethering &
portable hotspot>Touch USB tethering.
2. On a computer, use HiSuite to install the USB driver for your phone. Right-click My
Computer and choose Manage.
When using USB tethering, your phone's mobile data connection must be turned on. Otherwise, your
phone cannot provide Internet access for computers.
2.6 Tone settings

2.6.1 How do I set the phone ringtone?
Go to Settings. Touch Sound > Card 1 phone ringtone/Card 2 phone ringtone. Select the
desired ringtone and touch the check icon in the upper right corner.
2.6.2 How do I turn on or off vibration for incoming calls and

messages?
To set vibration for incoming calls: Go to Settings. Touch Sound then Vibrate when ringing
or Vibrate in silent mode.
第 48 页
To set vibration for messages: Go to Messaging and touch Menu. From the displayed option
menu, choose Settings. On the displayed General screen, touch Vibrate.
2.6.3 How do I set a song as a ringtone for incoming calls or new

messages?
Go to Files. Touch and hold an audio file and touch Set as > SIM 1 phone ringtone,SIM 2
phone ringtone, or Notification ringtone>Music,you can chage the ringtone for incoming calls
In
main screen,settings>Audio profiles>Default notification>Music，you can change the
ringtone for new messages
第 49 页
Long press the music file,choose Set as phone

ringtones/notification ringtone
第 50 页
You also can enter Music,long press a song you choosed from the my playlists to set as
ringtone for incoming calls
2.6.4 Can I set a ringtone for a contact group?

No.
2.6.5 How do I disable touch sounds?

Go to Settings>Audio profiles,you can set a varity of prompt soud
第 51 页
2.7 Languages and keyboards

2.7.1 Which language the phone support?How do I change the
system language?
Y541-U02 support 中文（简体）
、中文（台湾繁体）、English ,45 languages
、中文（香港繁体）
etc.
On the home screen, go to Settings. On the All screen, touch Language & input. Under
System language, touch Language and select a language.
第 52 页
2.7.2 What can I do if I can't use a newly installed text input

method?
After installing an input method, you must select the input method as follows: On the home
screen, go to Settings. On the All screen, touch Language & input. Select the input method
and touch Default keyboard, and select the newly installed input method.
2.7.3 How do I change the system font size?

Yes,the phone support four kinds of size:Small,Normal,Large,Huge
On the home screen, go to Settings. Touch Display > Font size. Then, select a font size.
第 53 页
2.7.4 Can I change the system font style? Does WeChat support
font style changing?
Yes，the way of changing font style：in main screen,settings>Display>Font,selecting and apply in the font style
list.
No.WeChat don’t support font style changing
2.7.5 What text input methods does my phone come with?

Your phone comes with Google keyboard and Huawei Swype.
2.7.6 How do I switch to the stroke input method?

If the phone is using TouchPal X，the way you switch to the stroke input methodis as
following：
On the message editing screen, touch the text field to bring up the onscreen keyboard. Select
second software. Touch more and select a desired handwriting mode.
第 54 页
2.7.7 How do I disable key press vibration?

If the input method you use is TouchPal X,the way you disable key press vibration is as
following:
On the message editing screen, touch the text field to bring up the onscreen keyboard. Select
first software. Touch Settings>More>General settings>keypress vibration,Drag the button
vibration slider to the left side
If the input method you use isAOS,it don’t support switch stroke input
第 55 页
2.8 Internet access

2.8.1 How do I set a SIM card as the primary SIM card and the
other as the secondary one?
SIM card 1 is the primary card and SIM card 2 is the secondary card. You cannot set the
primary and secondary cards yourself.
2.8.2 How do I clear my browser's cache and browsing history?

Open your browser and touch Menu. From the displayed option menu, choose Settings.
Touch Privacy & security then Clear cache or Clear history to clear the cache or web
browsing history.
2.8.3 How do I view a web page in full screen or save a web page
to bookmarks?
To view a web page in full screen, on the browser screen, touch Menu then Full screen.
bookmarks management:on the browser screen,touch ,select bookmark,you can

delete,edit or share it.
第 56 页
To save a web page to bookmarks, on the browser screen, touch on the left of the
address box, and touch
第 57 页
2.8.4 Can I log in to my email account using the browser on my

phone?
Yes. Open the browser and enter the email account website in the address box.
2.8.5 Can I log in to my online bank account from my phone?

Yes. It is recommended that you install the online bank client on your phone Logging in to
your online bank account using the browser on your phone may fail as some banks' login
plug-ins can only run in Microsoft Internet Explorer.
2.8.6 How do I save an image from a web page?

Touch and hold the image and choose Save image from the displayed option menu.
第 58 页
2.8.7 How do I set the home page?

Open the browser and touch Menu. From the displayed option menu, choose Settings >
General > Set homepage.
2.8.8 How do I save a web page?

Open a web page and touch Menu. From the displayed option menu, choose Save for offline
read.
You can touch >Bookmarks>Save pages to view Offline save web page.
第 59 页
2.8.9 What can I do if my phone fails to access the Internet?

Insert a SIM card into your phone. The phone then automatically configures APN settings.
To view the APN settings, go to Settings > Wireless & networks > Access Point Names.
If the parameter settings are incorrect, touch . From the displayed option menu, choose
Reset to default.
2.8.10 How do I turn on or off the mobile network?
Go to home screen，In the notification panel, touch to turn on the mobile network. When the
mobile network is turned on, changes to .
第 60 页
2.8.11 How do I view my phone's data service status or disable the

data service?
Flick down from the status bar to open the notification panel.
indicates that the mobile network is turned on. To turn off the mobile network,
touch this icon to make it become .
indicates that the mobile network is turned off. To turn on the mobile network,
touch this icon to make it become .
2.8.12 Are there any restrictions on the data service?

There is no restriction on the data service。Y541-U02 is dual-card phone，go to Setting>SIM card
management>data connection setting，you can choose to use the data service of SIM1 or SIM2 in
the popup dialogue box.
2.8.13 What does VPN to do? How to set it?
Go to Setting >（
（Wireless&network））More…> VPN，if “ pleaes set a screen lock pattern,digital
password, or mixed password” displays, you need to set one of the these screen lock pattern, then
add VPN.
Touch Add VPN，input related parameters in Edit VPN window, then select the setup connection,
input username and password, touch Connect.
第 61 页
2.9 Screen lock

2.9.1 How do I set a screen unlock PIN?
Choose Settings > Security > Unlock Type >Digital Code
Under Input your PIN, enter a PIN.
Enter the PIN again and touch OK.
When you power on the phone or press the power button to turn on the screen, the unlock
screen is displayed. You can then enter the PIN, then touch to unlock the screen.
2.9.2 How do I set the face unlock function?

Your phone does not support the face unlock function.
2.9.3 How do I set a screen unlock pattern?

Go to Settings and touch Security >Unlock method > Pattern.
On the Draw an unlock pattern screen, swipe your finger across the screen to connect
four or more dots together in a pattern and touch Continue.
Draw the pattern again and touch Confirm.
When you power on your phone or press the power button to turn on the screen, the
unlock screen is displayed by default. You can then draw the pattern to unlock the
screen.
2.9.4 How many times can I try the screen unlock pattern before
my phone becomes permanently locked? Can I unlock the phone
by sending an email from my Gmail?
To lock the screen, press the power button.
To unlock the screen, press the power button to turn on the screen and use a screen unlock
method, such as entering the PIN or drawing the unlock pattern.
2.9.5 How do I lock and unlock the screen?

To lock the screen, press the power button.
To unlock the screen, press the power button to turn on the screen and use a screen unlock
method, such as entering the PIN or drawing the unlock pattern.
2.10 Alarm
2.10.1 How do I add and remove an alarm?
On the home screen, go to Clock.
第 62 页
On the alarm screen, you can find the list of all alarms. Use the slider to turn on or off an
alarm.
Touch in the lower left corner to add an alarm.
2.10.2 Will the alarms go off when my phone is powered off?

No, the alarms you set will still work when your phone is powered off.
Setting method: set an alarm, then turn off your phone.
2.11 Applications
2.11.1 What application formats does my phone support? Is JAVA
supported?
Your phone supports APK based on Android, but does not support applications developed using
JAVA.
2.11.2 How do I download third-party applications?

You can download third-party applications using Google's Play Store or the browser.
2.11.3 Can I change the default installation location for

applications?
Yes.
2.11.4 How do I install, manage, and uninstall applications?

Installing applications
precondition： go to Setting> Security>Unknown source.
Method 1：download from Play Store and install.
Method 2：Copy the apk files to your phone or SD card.

Go to Manage Files , select the apk file>click Install
Manage applications
Go to Setting> Mange APPs， touch All， touch any tab to go on operation of the application.
Uninstalling applications
Go to setting> Manage APPs，Select the applications you want to uninstall, Touch Uninstall > OK
第 63 页
2.11.5 What can I do if I can't install an application?

APK itself is defective.
The application exists already in your system, please uninstall the existing one.
Make sure your phone's storage space is sufficient.
2.11.6 Can my phone support Remote Control PhotoTaking？

？
How to download Remote Control PhotoTakingsoftware?
Yes
Turn on Bluetooth>connect with selfie stick> enter selfie m

ode>take remote control photos
2.12 Third-party applications

2.12.1 About QQ
2.12.2 Does my phone support Instant Message run in
background such as QQ and QQ videos? Can I send images and
download chat records? How can I clear the chat records of a
certain QQ account?
Your phone supports background QQ and QQ videos.
The latest QQ version supports sending images and downloading chat records.
For example, in QQ 5.0, to delete all the chat records, on the chat screen, swipe right and
touch Settings > Chat records > Clear all records.
2.12.3 Can I install third-party applications to a microSD card? If

so, will running these third-party applications take up my
phone's storage?
Your phone does not support install or move third-party applications to a microSD card.
2.12.4 Does my phone support online banking transactions?

Yes, but only if you have downloaded the client for your online bank.
第 64 页
2.13 Backup and restoration

2.13.1 How do I back up and restore contacts?
Touch Backup to back up and restore contacts
Backup
Touch New backup. Select Contacts and touch Back up, set password and touch OK.
If the default storage location is your phone memory, the backup contacts will be stored in the
following path:
Manage Files\ local\ internal storage\ HuaweiBackup\ backupFiles1
If the default storage location is SD card, the backup contacts will be stored in the following
path:
Manage Files\ local\ SD card\ HuaweiBackup\ backupFiles1
Restoration
Touch Backup record and input password, Select Contacts and touch Restore.
2.13.2 Can I back up my contact groups?

No.
2.13.3 What data can be backed up on my phone?

Contacts
MultiMedia: photoes, videos, records.
applications
system data：eg: Messages, call records, alarms, system settings, browser tags, email account,
calendar, Memos, weather, desktop, steward setting, Wlan etc.
2.13.4 What data can be restored on my phone?

Contacts
MultiMedia: photoes, videos, records.
applications
system data：eg: Messages, call records, alarms, system settings, browser tags, email account,
calendar, Memos, weather, desktop, steward setting, Wlan etc.
第 65 页
2.14 Manage apps

2.14.1 What can Manage apps do?
Manage apps enables you to view and manage downloaded, running, or all applications, as
well as clear cache.
2.14.2 How do I access Manage apps?

On the home screen, touch Settings and touch Manage apps.
2.14.3 What does the Manage apps screen look like?

In the upper part, you can switch between the following three tabs: All, Running, and
Downloaded.
In the middle part, you can see a list of applications.
In the lower part, you can see Default app settings and Menu.
2.14.4 How do I manage a specific application using Manage

apps?
In the upper part, you can switch to the desired tab (application list): All, Running, and
Downloaded.
第 66 页
Touch an application, on the displayed screen, you can perform operations on the
application, including Force stop, Disable, Clear data, and Clear cache.
2.15 Does my phone come with Security Guard?

No.
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2.16 Does my phone support the blacklist function of

Security Guard?
No, and your phone does not come with Security Guard.
2.17 How do I configure the weather settings?

On the home screen, go to Weather. On the displayed screen, flick your finger left or right to view the
weather of different cities.
To refresh the weather information, drop- down the screen..
To manage cities, touch in the upper right corner to delete or add a city or set the current location.
Touch >Setting, You can then set the temperature unit, whether tones are displayed, auto update, and
update interval.
2.18 What are the developer options?

To view the developer options, go to Settings, touch About phone and touch the build
number for six times in rapid succession.
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Note: The developer options will be unseen without above operations.
2.19 Can I synchronize my phone's date and time with the

network?
Yes. We suggest to use network time, your phone’s date and time will be synchronized with network
automatically.
To do so: On the home screen, go to Settings. Touch Date & time. Turn on Automatic date & time
and Automatic time zone.
Note: The default setting is to use network time when your sim card is activated and inserted in your
phone.
2.20 How do I use my phone as a USB flash drive?

The following USB connection methods are available:
Device file manager (MTP): MTP stands for Media Transfer Protocol. In this mode, you can
synchronize media files(pictures, records, and videos etc.) between your phone and a
computer that supports MTP. SD card and storage device can also be recognized.
USB flash drive mode: If a SD card is inserted into your phone, you can use your phone as a
USB flash drive and transfer files between your SD card and computer. SD card can be
recognized, but storage device cannot be recognized.
第 69 页
Charge only: In this mode, you can use a computer to charge your phone.
Note: When your phone is connected to a Mac, you can manage files on your phone using
MTP, but the dial-up connection function on the Mac is currently unavailable.
2.21 How do I free up internal storage space?

Delete unwanted files or uninstall applications.
Delete unwanted files: On the home screen, go to Manage Files. Touch and hold the file or
folder you want to delete and choose Delete from the displayed option menu.
Uninstall applications：Go to Setting> Manage APPs> All，select applications, then touch

Uninstall>OK.
第 70 页
2.22 How do I adjust the screen brightness?
Below two methods are avilable：
Method 1: On the home screen, go to Settings> Display> Brightness. Select

Automatic brightness or manually drag the brightness slider.
Method 2: In the notification panel, touch to unfold all APP shortcuts,

drag the brightness slider or turn on or off Automatic brightness.
第 71 页
2.23 Does my phone have key backlight?

No.
2.24 How do I turn on or off airplane mode?

On the home screen, go to Settings>Airplane mode to turn on /off airplane mode. In airplane
mode, your mobile network will be unavailable.
Go to the notification panel and turn on or off Airplane mode.
Press and hold the power button and choose Airplane mode from the displayed option menu.
2.25 How do I restore my phone to its factory settings?

On the home screen, go to Settings> Backup & reset>restore factory setting> Reset
phone.
2.26 How does my phone enter or exit safe mode?

Enabling safe mode:
When your phone is powered on and the screen in turned on, press and hold the power button
until the option menu is displayed. Touch and hold Power off until the Reboot to safe mode
dialog box is displayed. Touch OK.
Reboot your phone to exit safe mode.
第 72 页
2.27 Doe my phone support HiSuite?

Yes. To use HiSuite, you need download it online.
2.28 Does my phone support HDMI?

No.
2.29 Does my phone support TV-out?

No.
2.30 Does my phone support OTG?

No.
Note: OTG is a new USB transfer technology. You can visit USB flash drive, digital camera,
keyboard, mouse etc. devices and transfer high-definition video to your phone.
2.31 Is my phone provided with a status indicator?

Red light will be on when the phone power is low.
第 73 页
Green light will be on when there are missed calls, unread messages or e-mails, or other push
messages from the third applications
During charging, red light will be on when power is low; yellow light will be on when power is
medium; green light will be on when power is 90% or more than 90%.
2.32 Can I use other power adapters than the provided one
to charge my phone?
Yes. but it is recommended that you use the power adapter provided with your phone, because
non-standard power adapters may generate excessive or insufficient current that damages your
phone and is harmful to your health.
2.33 What’s the differences betweenY560 and Y541?
1.25 The difference between Y560 and Y541

Software: Y541 support the SIMlock, Y560 does not support the SIMlock
Y560 SIM card can be used normally, Y541only supports lock area, such as locking region
in Eastern Europe, Eastern Europe is only support SIM card, SIM card inserted into
other areas (such as Asia and North Africa) are not supported.
Hardware: the hardware is completely.
Appearance: 1.Y541 is circular matrix, Y560 is the track type.
2.Y541 battery cover is smooth coating, Y560 is texture
The following diagram:
第 74 页
第 75 页
第 76 页
3 Others
3.1 Does my phone support the quick calling function

when the screen is turned off?
No.
3.2 Does my phone support scheduled power-on or

power-off?
No.
3.3 Does the GPU support mainstream games?

Yes.
3.4 How do I save battery power?

Turn on power saving mode: go to Setting> Power Saving> Smart power saving/super
power saving.
Hold ，turn off the applications you do not use temperioly.

When you are not using the phone, press the power button to turn off the screen.
Shorten the screen timeout period
Lower the screen brightness
Lower volume.
Turn off Wi-Fi, Bluetooth, Wlan, and GPS when you do not need to use them
第 77 页
3.5 How long does the battery stand if I keep using a

certain function?
The time length that your battery can stand if you use your phone for only one function is
related to the actual network conditions and the operations. Based on the lab tests, the battery
can stand for 8 hours for video playback, 4 hours for game play, and 4 hours for Internet
surfing.
3.6 Can I use the USB cable and computer to charge my

phone?
Yes.
3.7 How do I reduce my mobile data usage?

Turn off the mobile network when you do not need it.
Turn off the mobile network if you have a Wi-Fi connection.
Access Wireless Access Protocol (WAP) sites instead of World Wide Web (WWW)
websites.
Turn off the mobile network by clearing Data enabled under Settings > More > Mobile
networks.
Drag the status bar down to display the notification panel. Turn off data synchronization.
3.8 What can I do if my phone runs slowly?

Close background applications you do not need. On the home screen, go to Settings.
Under Apps, touch Manage apps. On the Running tab, touch the application you want
to close, and touch Force stop.
Uninstall unwanted applications to free up your phone's storage space. When available
storage is insufficient, the phone runs slowly.
If the CPU usage is high and multiple background processes are running, restart your
phone to close unwanted processes and applications.
3.9 Can I set my customized wallpaper not to stretch?

No, but you can install third-party applications that support this function.eg:360 desktop,
Go desktop etc. It’s recommended that you choose scaling-up/scaling-down pictures to
be wallpaper to match your phone screen.
第 78 页
3.10 How do I enter recovery mode and restore my phone

to its factory settings?
when your phone is powered off, simultaneously press and hold the power and volume up buttons to
enter recovery mode. In recovery mode, press the volume up and volume down buttons to scroll
through the options, and press the power button to select an option.
To restore your phone to its factory settings, go to Settings and touch Backup & reset > Factory
data reset > Reset phone.
3.11 Can I scan a QR code using my phone?

Yes, but you need to download a QR code application first.
3.12 Does my phone support 3D acceleration?

Yes.
3.13 How do I know whether my phone has been rooted?

To check whether your phone has been rooted, it is recommended that you take your phone to
Huawei's service center where professional tools are provided.
Connect your phone to a computer. On the computer, run adb shell. If $ is displayed, your
phone has not been rooted. If # is displayed, your phone has been rooted.
3.14 Can I remove the battery? Will configuring my phone

to automatically set the date and time generate data
traffic?
The battery is removable. Whether the date and time will changed to the original one is not related.
if you have enabled the automatic time update function, your phone synchronizes the date and
time with the network, which will generate minor data traffic.
第 79 页
If your phone fails to obtain the date and time from your service provider's network when it
powers on and if you have enabled the automatic time update function, your phone
synchronizes the date and time with the network, which will generate minor data traffic.
3.15 Can I use my phone for recording?

Yes.
3.16 Does my phone come with a protective film?

No.
3.17 Does my phone support mobile TV?

No.
3.18 Can I browse or edit Word, Excel, PowerPoint, and

PDF files on my phone?
Word、Excel、PPT files can be edited, but for PDF files, only their tags can be edited
3.19 What is the default installation location for

applications? Can I change this location?
The default installation location for applications is your phone's internal storage space, and
that location cannot be changed.
3.20 How are my phone ROM and RAM allocated?
partitions Sizes Description Query method

This partition stores the boot and
Boot and
operating system backup data.
operating system Not
The data in this partition is used Cannot be queried
data backup supported
when you restore your phone to its
partition
factory settings.
第 80 页
Can be queried by running Adb

This partition is used for the Android shell df or using the third party
System partition 1.2G
operating system. system software
Google operating system requires

that taking photos,file transfer
using Bluetooth, PC files backup
etc function must run in SD card.
Virtual SD card The virtual SD card is convenient Can be queried by
488M
partition for users to perform above Setting>store>SD card
functions without expanding SD
card. That’s to say, users do not
need to buy another expanded SD
card.
This partition is used for operation
system or applications. The
application files will also be
saved in this partition. For Can be queried using a third-party
Data partition 5.4G
example: if the user application
downloads”Angry bird” game,
the installing files will be saved in
this partition.
This partition is used for the Google Can be queried using a third-party
Cache partition 136.8 M
Android operating system. application
3.21 How do I check the available space in my phone

storage and microSD card?
Go to Settings and touch Storage. Touch Phone storage to check the total and available
space in the phone storage. Touch SD card to check the total and available space in your
microSD card.
第 81 页
3.22 My phone can stand by normally, but the screen

cannot be turned on. What can I do?
Press and hold the power button (for less than 30s) until your phone vibrates or displays a low
battery level icon. If you press and hold the power button for more than 30s and your phone
has no response, connect your phone to a charger and try again.
3.23 Why isn't the backlight on?

Your phone does not come with the backlight of the virtual key.
3.24 My phone's speaker, receiver, and headset cannot

function properly. What can I do?
Update your phone to the latest version.
3.25 I can't use my phone's data service to access the

Internet. What can I do?
Update your phone to the latest version.
第 82 页

D All Product Smartphone Y Series Y541-U02 Y541-U02 Smartphone FAQ

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D All Product Smartphone Y Series Y541-U02 Y541-U02 Smartphone FAQ

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HUAWEI Y635-LXX Smartphone FAQs

HUAWEI Y541-U02 Smartphone FAQ

HUAWEI terminal company

The FAQ suits for Y560 and Y541.

HUAWEI Y560&Y541-U02 Smartphone FAQ ........................................................................1

1.6.3 How many contacts can my phone save?.............................................................................................7

1.7.7How do I set the SMS center number? ...............................................................................................14

1.In main screen, touch to enter the message list ............................................................16

1.13.1 Does my phone support Bluetooth headsets? ..................................................................................24

2.2 Wi-Fi settings ................................................................................................................................................42

2.13.1 How do I back up and restore contacts? ..........................................................................................65

2.33 What’s the differences betweenY560 and Y541? .......................................................................................74

1.1 Can I use 3G networks with my phone?

1.2 Color schemes

1.3 Selling points

1.2GHz ,four nuclear

800w pixel camera.support autofocus and 200w Front-facing camera

Smart management of data flow

Support GPS/AGPS positioning

1.4 Your phone at a glance

Introduce of the keys:

Return key：click it to return the last menu or exit the application

click it in the text input interface to close the Onscreen keyboard

Home screen button：click it to return main screen

menu：click it to open the menu of current interface

Long press it to open the application list used recently

1.5.2 Introduce of main menu

1.5.3 Edit the main menu

1.5.4 How to change the interface of 2D/3D

1.5.5 How to add the shortcut icon to desktop?

In main screen,clicking to enter the contacts list；touch

Touch when the contact is already in your contacts list.

Touch when the contact is not in your contacts list.

Assigning a photo to a contact

In main screen, clicking to enter the contacts list;

Only support assigning a photo to a contact in phone

Don’t support assigning a photo to a contact in SIM card.

1.6.2 Import or export contacts

On the home screen, touch .

Touch then Import/Export and choose an import or export mode.

Y541-U02 is Dual sim card phone,the way it support as following：

1.6.3 How many contacts can my phone save?

1.6.4 Creat a contact group

In main screen, clicking to enter the contacts list;

Clicking the corresponding contact to enter the details;

Add some contacts to a contact group

In main screen, clicking to enter the contacts list;

Only support add the contact in phone to group

Don’t support add the contact in SIM card to group

1.7 Text messaging

Android keyboard(AOSP) don’t support handwriting input switching;

1.7.2 How do I delete and collet with a specific messsage in the

1.7.3How do I forward a text message or send a text message to

To send a text message to multiple recipients:

Save the draft

1.7.5How many English and Chinese characters can be contained

1.7.6How many text messages can be saved on my phone?

Clicking in the list of message, clicking settings, checking the delete

1.7.7How do I set the SMS center number?

The way of setting the SMS center number of Y541-U02 is as following:

1.8.1Can I record a call? Where is the recording saved?

1.8.2How do I switch between calls or merge two calls to have a

1.9 Multimedia messaging

1.9.1`How do I send a multimedia message?