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INTRODUCTION
Kerala state co-operative bank limited, branded as Kerala Bank, is a scheduled state co-operative
Bank in India, established by the government of Kerala. The bank was established by amalgamating
13 District Co-operative banks in Kerala state Co-operative Bank. The bank has been performing
encouragingly very well after its inception to environment favouring investment in India, a large
chunk of NRI is depositing their money with Kerala bank.
With the issuance of a notification establishing the Kerala state co-operative Bank, the bank started
functioning from 29 November 2019 onwards. The bank was formally launched by Pinarayi
Vijayan, chief minister of Kerala, in function held in Thiruvananthapuram on 6 December 2019.
The origins of the Kerala state co-operative bank, which with the amalgamation of 13 district co-
operative banks has been transformed as the Kerala bank can be traced to early 20th century. It was
in the year 1914, “the Travancore central co-operative societies regulations act” was promulgated
and the first co-operative bank, “Trivandrum central co-operative bank” was setup under the act.
The Travancore central co-operative bank metamorphosed into Kerala state co-operative bank in
1956 when the state of Kerala was formed after the reorganisation of the Indian states.
Among the 14 District Co-operative Banks functioning in Kerala at the time of the formation of
Kerala State Co-operative Bank, only the Malappuram District Co-operative Bank Ltd had opposed
merger with the Kerala State Co-operative Bank. Also, the Kerala High Court has issued a stay
order on the Kerala State Government's move to merge the Malappuram District Co-operative Bank
with the Kerala State Co-operative Bank. In addition to the 14 district co-operative banks, Kerala
has a network of 1,692 Primary Agricultural Credit Societies (PACS's) and 16 licensed Urban Co-
operative Banks all of which have become members/shareholders of Kerala State Co-operative
Bank.
The primary agricultural credit societies (PACS’s) and urban co-operative banks (UCB’s) are
designated as the ‘A’ class members of the Kerala state co-operative bank. The supreme authority
of the bank is the general body. The general body consists of delegates of ‘A’ class members, ex-
officio directors and directors nominated by the government. The management of the bank is vested
in the board of director’s subject to the overall control of the general body. The board of directors
consists of twenty-one members of whom fifteen are elected by the ‘A’ class members of the bank.
The Kerala bank in the state of Kerala follows a two tier system, Kerala bank was on the top level
followed by head office of Kerala bank. Second level is followed by all branches of Kerala bank.
To remain the strong stand and leading organisation in the co-operative credit structure and to be
the backbone for the rural financial sector of Kerala. The efficient management of the organisation
would aspires to function as a professional and socially responsible organisation ensuring the best
services to its stakeholders and customers by providing good value for their money and thereby
ensure accelerated development of the rural population.
The headquarters of the Kerala Bank is in Thiruvananthapuram and the corporate office is based in
Kochi. The Bank has seven regional offices created by merging two District Co-operative Banks to
handle businesses of two districts each. The regional offices are in Thiruvananthapuram (along with
Kollam), Alappuzha (along with Pathanamthitta), Kottayam (along with Idukki), Thrissur (along
with Ernakulum), Palakkad (along with Malappuram), Kozhikode (along with Wayanad) and
Kannur (along with Kasaragod).
SCOPE OF STUDY
This study is undertaken to describe the customer’s acknowledgement and perception towards the
facilities provided by the Kerala state co-operative bank. Its helps us to understand the various
facilities and schemes offered by the Kerala state co-operative bank.
This study also analyse the customer’s satisfaction level that they acquire from the services and
facilities provided by the Kerala state co-operative bank.
The study also reveals the impact that can bring upon the society by the activities reflected upon
the society by the Kerala state co-operative bank, and how the Kerala state co-operative bank helps
toward the development of the society.
The study also enables us to understand the various reforms that the Kerala bank has taken to
improvise their management and day-to-day working of the Kerala bank.
OBJECTIVES
To study the scheme of loans and advances provided by the Kerala bank.
To provide the basic banking services to its members.
To provide modern banking services and facilities like online banking, online application
form, etc…
To analyse the customer satisfaction in regard with Kerala bank
METHODOLOGY
The study conducted in Kerala bank was in order to identify the lending practices and determining
the satisfaction level of customers. The present study is based on primary data. A sample of 100
customers has been selected from the Kerala bank. A structured questionnaire was administrated
among the respondent for collecting the necessary information. Secondary data was collected by
using books and information’s from various internet websites and platforms.
PERIOD OF STUDY
The study was conducted over a period of 3 months during the pre covid-19 situation.
The data collected through questionnaire is classified and tabulated according to the needs of the
study. Various types of diagrams such as bar diagram, pie-chart, table are used as tools for analysis.
LIMITATIONS
The employees of Kerala bank were unable to comply with us freely due to their busy line
of work
We faced the difficulty of frequent national holidays that occurred over the period of time
We weren’t authorised to conduct a visit with financial managers and higher ups of the bank
We were forced to enclose our enquiry with the bank employees due to the short working
hours and due to the covid-19 regulations prevailing over the period
CHAPTER-2
THEORETICAL FRAMEWORK
KERALA BANK
The beginning of Kerala state co-operative bank ltd dates back to early 20th century. In the year
1914, the then maharaja of Travancore, his highness sree moolam ramavarma, through a
proclamation introduced “The Travancore co-operative regulation Act”. The bank was registered in
the year 1915 as the “Trivandrum central co-operative Bank” which was the first co-operative
society to be formed in the former princely state of Travancore. It started functioning as a bank on
January 18, 1916 with a share capital of rs.100000/- made up of 1000 shares of rs.100/- each. In the
beginning there were 10 co-operative societies and 69 individuals as its members.
In 1943, it was converted into the Travancore central co-operative bank, the bank was then re-
organized as a state co-operative bank for Travancore-cochin state in the year 1956. The bank was
then elevated to the position of state co-operative bank for the state of Kerala and it became “The
Kerala state co-operative Bank ltd”.
The Kerala state co-operative bank was included in the 2nd schedule of the reserve bank of India Act
1934. The reserve bank of India as per the provision contained in the 2nd schedule approved the
bank as a scheduled state co-operative bank. The Kerala state co-operative bank Ltd is the first
scheduled Apex co-operative bank in the co-operative banking sector in the country
The Kerala state co-operative bank was registered and retained as an apex bank in which only co-
operative banks approved by the registrar of co-operative societies were admitted as members.
Since then the Trivandrum district co-operative bank and the government of Kerala were the only
members. Subsequently after the formation of the districts, district co-operative banks were
registered in each district and all the district co-operative banks were admitted as members.
The government of Kerala has taken a policy decision to convert the present three tier short term
co-operative structure within the state to a two tier structure. The reserve bank of India had
conveyed their consent for the amalgamation of 13 district co-operative bank who approved scheme
of amalgamation with Kerala state co-operative bank. The registrar of co-operative societies has
approved the resolution passed by 13 district co-operative banks on 07-03-2019 to transfer its assets
and liabilities in whole to Kerala state co-operative bank and issued order passed by general bodies
of respective district co-operative banks as provided under section 14A of KCS Act. Accordingly,
from 29-11-2019 onwards, Kerala state co-operative bank and 13 district co-operative banks are
functioning as a single entity with brand name “Kerala Bank”.
GENERAL BODY
(a) Fourteen members elected by the A class members of the bank from among the delegates of
PACS,
i. General – 10 members;
ii. Women (reservation) – 3 members
iii. SC ST/ (reservation) – 1 member
(b) One member representing the urban co-operative banks
(c) Two independent professional Directors nominated by the government.
(d) Four ex-officio members;
i. Secretary, co-operative, govt of India
ii. Registrar of cooperative societies
iii. Chief general manager, NABARD, Regional office, Kerala and
iv. MD, Kerala sate cooperative bank ltd
BOARD OF MANAGEMENT (BoM)
A board of management shall be constituted by the board of directors as per the guidelines of RBI.
There shall be a board of management consisting of not more than 12 members.
i. At least fifty per cent of the members of BoM shall consist of persons having special
knowledge or practical experience in respect of one or more of the following matters,
namely;
Accountancy
Agriculture and rural economy
Banking
Co-operation
Economics
Finance
Law
Small scale industry
Information technology
Any other matter the special knowledge of which would be useful to bank
ii. BoM shall be constituted from the elected members of the board of directors provided that
they meet the criteria specified. However, not more than 50 per cent of the BoM members
shall be from BoD. Under all circumstances, BoM shall have at least two members from
outside the BoD.
The chairman of BoM shall be selected from the BoM by the BoD.
OFFICE AND ADMINISTRATIVE SET UP
The head office of the bank is at Thiruvananthapuram, corporate business and liaison office at
Ernakulum, seven regional offices at Thiruvananthapuram, Alappuzha, Kottayam, Thrissur,
Palakkad, Kozhikode and Kannur.
The bank operates through a network of 769 branches. The hierarchical order in the bank is chief
executive officer, chief general managers, deputy general managers, managers, account officers and
assistants with necessary supporting staff.
The head office of the bank consists of the following g 6 departments, each headed by a general
manager.
The regional offices are headed by the regional managers in the rank of general manager.
Co-operation is a word derived from ‘co-operari’ which means working together. That means
working with other people who have one and same goal, but who are incapable to fulfil the dream
individually. This line of thought namely ‘co-operation’ is a new socio-economic and political
system to overcome the difficulties of the socialistic and capitalistic systems of economy. The
system of economy whether it is capitalism or socialism is subject to a lot of criticism. Under
capitalism all is for an individual and the individual is for himself. Under socialism, each individual
is for all and all individuals are for all. In practice socialistic and capitalistic systems of economy
failed in many respect due to lack of individual interest and concentration of economic powers.
Co-operation is an instinctive present in all living beings. It is living, working, and thinking
together. But in the economic sense it is unique method doing business. It is morality which is
applied to business which has keen sense of social existence.
Many important personals have given meaning and definition to the term co-operation, which are as
follows;
1. VOLUNTARY ASSOCIATION
Every co-operative originates from persons who have a common objective. It is purely voluntary in
nature. An individual enjoys freedom in joining and leaving the concern.
2. AUTONOMY
A co-operative believes in autonomy, members of the organisation should get all the powers and
rights to conduct the business for their mutual benefits. Its ideology is against any interference from
outside.
3. JOINT OWNERSIP
A co-operative assures joint ownership of their members, the assets are owned by the members
jointly and they do business for themselves and share its benefits.
4. DEMOCRACY
The management of the co-operative is vested in the board of directors who are elected in a
democratic manner. In a co-operative, every member has equal voting right.
A co-operative doing business for the benefit of its members. At the same time, it also has a social
objective. It works for the development of economically weaker sections of the society.
6. SERVIVE MOTIVE
Co-operatives are business organisations but the main objective is to render all services required by
its members.
Co-operatives distributes its benefits in an equitable way and it ensures equality among all the
members.
OBJECTIVES OF CO-OPERATION
A co-operative does business for social, economic and cultural objectives.
I. SOCIAL OBJECTIVE
1) DEVELOPMENT OF SOCIAL OBJECTIVE
co-operatives do business for the sustainable development of the society. They achieve their
objective by eliminating all social inequalities.
2) ELIMINATE EXPLOITATIONS
It enables members to get rid of all kind of exploitations social, economic and cultural. It
aims at a community without exploitation.
The main objective of a co-operative is to develop self-help among the members of the
society.
Co-operatives uplift their members to high living standards so as to attain them a social
dignity.
All the services of a co-operative aim at the increase of the income of its members. The
increasing income empowers them to lead a healthy life.
Equality is the main objective of co-operation. Its aim is to end the concept of the haves and
have notes.
Middlemen ion the field of business exploit both producers and customers. Co-operatives
try to link producers to customers to get maximum benefit for both.
4. UPLIFT ECONOMICALLY WEAKER SECTIONS
Co-operatives enables the economically weaker sections of the society to enter the
mainstream of the society.
In a capitalist system capital is the master and all other means of the productions are
servants. A capitalist exploit all other men in the society for their individual profits. Co-
operatives try to end capitalist system and replace equality.
Overall wealth of the society will get increased by the working of co-operatives because it
creates income, generating assets in the society.
1) CO-OPERATIVE EDUCATION
The system of co-operation contains some ethical values like self-reliance, honesty,
openness, equality, solidarity, etc. so it educates people about true values in life.
BENEFITS OF CO-OPERATION
Co-operation is used as an effective instrument for eliminating the inequalities and
disparities in the distribution of wealth. In many countries it has now been accepted as a tool
for sustainable development. Co-operation has identified as amid way between the two
extremes of capitalism and socialism. The main benefits of co-operation as a socio
economic movement are narrated below.
1) General Assembly – consists of delegates from affiliated organisations. One country can
send a maximum of 20 persons. A president and two vice-presidents and an Executive
Committee is elected.
2) Executive committee – It exercise general control over the affairs.
3) The director – The secretariat headed by a director.
4) General Secretary – Is the representative of member organisations.
Voluntary and open membership means there is free entry as co-operators. People must be
given chances to study and understand co-operative aims and objectives and they must be
allowed to participate in the working of the society with as free mind.
Members have democratic rights as well as democratic responsibilities. This is the real spirit
of democracy that should be in the minds of co-operators. The control is through a
democratic way so as to avoid one man’s rule. It should not be politically motivated.
Members should contribute to the capital equitably and should receive only small returns.
Capital should not be the commanding factor. It is only a servicing factor.
The Rochdale principles upheld the promotion of general education of members. The ICA
emphasised that members, elected representatives and employees should be aware of the co-
operative in thought and action. They should be given training at selected centres to make
sure that they are capable of discharging their duties and responsibilities.
In almost all countries, co-operative societies are registered and governed according to co-
operative laws and legislations. Co- operatives are function within this legal framework thus
government may be helpful or harmful to the societies. The new millennium societies
should be vigilant to keep up their autonomous nature. Hey must be free from all ties and
tags
6. CONCERN FOR COMMUNITY
The primary function of a co-operative society is to protect the interests of its members
residing in a limited area. Secondly they should associate with the welfare of the community
as a whole in a specified area. Environmental protection is also necessary for the interest of
the community.
The Rochdale pioneers pointed out certain ethical values of honesty, openness, social
responsibility, and caring for others. The co-operative principles upheld their values for
successful practice of co-operation. These values aim at giving moral benefits to the people
and the members will be socially better.
This principle is to strengthen the co-operative movement. A country wide network should
be designed for mutual help and service between all co-operative societies. Co-operative
societies should enter into joint ventures to protect the interests of its members. A strong co-
operative movement can save ‘sick units’.
TYPES OF CO-OPERATIVE SOCIETIES IN INDIA
I. CREDIT CO-OPERATIVES
Credit co-operative movement in India has started in the year 1904 and in the most of the
states two types of credit co-operatives. They are (A) Agricultural credit and (B) Non-
agricultural credit.
Co-operative agricultural credit structure in India is divided into two categories (1)
short term / medium term co-operative credit societies and (2) long term co-operative credit
societies.
In most of the states the short term / medium term co-operative has a three tie system-
(a) state co-operative banks (b) central co-operative banks and (c) primary agricultural
credit societies. But in some states, it has a two tier system. (1) state co-operative banks
and (2) primary credit societies only.
Long term co-operative credit societies have two tier system, in the state. State co-
operative agricultural and rural development bank at state level and primary co-
operative agricultural and rural development bank at primary level.
Mainly there are four types of non-agricultural credit societies at national level: -
The main objectives of these societies are non-credit activities. The most important
types of non-credit co-operatives are the following;
1. Marketing co-operatives.
2. Consumer co-operatives.
3. Producer co-operatives.
4. Dairy co-operatives.
5. Processing co-operatives.
6. Workers co-operatives.
7. Farming co-operatives.
8. Miscellaneous type co-operatives.
I. CREDIT SOCIETIES
A. Short term/medium term
1) Apex
2) Central
3) Primary
a) Primary agricultural credit societies, regional banks, rural banks. Farmers service
co-operative banks, urban co-operative banks.
b) Employees credit societies/ unlicensed urban co-operative banks, agricultural
improvement societies.
B. Long term
1) Apex
2) Primary
C. Housing societies
1) Apex
2) Primaries
a) Co-operative building society
The assistance for construction of houses in accordance with the approved type
designs, is provided by the society. In the former type member themselves
construct the houses. In the latter type the society builds on behalf of the
members.
These societies acquire land, construct houses and allot them to members on hire
purchase system.
The society own site, construct houses according to the type and designs and
rents out to the members. The relationship between the society and the members
is that of a house owner and tenant.
House mortgage bank. Such societies advance loan for repair, remodelling of old
houses, on the security of the houses and other landed property.
II.
A) Marketing societies
1) Apex
Kerala state co-operative marketing federation, Kerala state co-operative rubber marketing
federation.
2) Primary
B) Processing societies
1) Agricultural processing societies
1. Primary
Societies which process agricultural produce like co-operative sugar factories, tea
factories, tapioca processing units, oil crushing, paddy halting societies and coffee
curing.
2. Apex
Kerala state co-operative textile federations(TEXTED), Kerala state cashew worker’s apex
industrial co-operative society limited(CAPEX), Kerala state sericulture co-operative
federation(SERIFED).
2. PRIMARY
Regional agro industrial development co-operative of Kerala ltd. Kerala state rubber
co-operative limited.
3) CONSUMER SOCIETIES
1. Apex
2. Central
4) FARMING SOCIETIES
1. Better farming societies
Such a society purchase materials in bulk and provides societies improved method of
cultivation among the members without pooling their land and resources.
In this type the members of society pool their land and resources and carry on
cultivation jointly under the auspices of the society. The profit is divided among
themselves after meeting the cost of the cultivation and other expenses of the society, in
proportion to the extent of land held by each.
Such society acquires or owns the land for cultivation. It parcels out the land in
convenient economics units to the members for their independent cultivation, fixing a
rent. The relationship between the society and the members is that of a land owner and
tenants.
In this type the whole lands are owned and held by the society. The cultivation is carried
on in the land by the societies employing the members. The profits of the society are
distributed among members in proportion to the work done by them.
5) PRODUCERS SOCIETY
1. Apex
2. Central
3. Primary
Weavers society, carpenter’s societies, societies for black smiths, pottery societies, coir
societies, mat weaving societies, forest labourers societies, cattle breeding societies,
poultry societies, piggery societies, dairy societies, fisheries societies.
6) HOSPITAL SOCIETIES
1. Apex
2. Primary
7) SC/ST SOCIETIES
1. Apex
2. Primary
SC/ST SOCIETIES
2. Commercial societies
Insurance, motor and auto rickshaw societies, media, video, visual and film societies,
co-operative printing press and workshop, etc…
3. Others
I. Not falling in either of the above sub classes
II. Lift immigration societies
III. Producers-cum-consumers societies.