Note: This survey is done as a part of an academic project.

We are determining the online shopping/

bill payment habits and preferences; and the scope of having a pre-paid mode for online
shopping/bill payments. We value your inputs and respect your privacy. The data seeked by the
researcher will be treated with utmost confidentiality.

I- Where do you frequently access to the internet?

‫ ۝‬Home (1) ‫ ۝‬Office (2)
‫ ۝‬University campus (3) ‫ ۝‬Internet Café/Other (4)
II- How many hours per week do you spend online exclude reading e-mail? (Average in past
6 months)
‫ ۝‬More than 20 hours (1) ‫ ۝‬16 to 20 hours (2)
‫ ۝‬11 to 15 hours (3) ‫ ۝‬6 to 10 hours (4)
‫ ۝‬Less than 5 hours (5)
III- What type of internet connection do you use at home?
‫ ۝‬Cable Modem (1) ‫ ۝‬ADSL/DSL – Broadband (2)
‫ ۝‬Dial-up (3) ‫ ۝‬Other (4)
‫ ۝‬I don’t have internet access at home (5)
IV- What do you normally use the internet for?
_______________________________________________________________
V- How important is it that you access shopping websites?
‫ ۝‬Extremely important (1)
‫ ۝‬Fairly important (2)
‫ ۝‬Neither (3)
‫ ۝‬Fairly not important (4)
‫ ۝‬Not important at all (5)
VI- Are you aware of the online shopping facilities?
‫ ۝‬Yes (1) ‫ ۝‬No (0)
If Yes, Have you ever visited any online shopping website?
‫ ۝‬Yes (1) ‫ ۝‬No (0)
VII- Assign 100 points to the following depending on their impact as an advantage of online
shopping/ bill payment. Give the highest to one which according to you is most
advantageous factor, the sum for all the options should be 100, the rating for an option
has to be zero or 100.
Factors Points
Convenience – Shop from home
Accessibility to global markets
More Discounts – Better prices
More Choices available
Easier comparison/ evaluation of alternatives
24 X 7 Availability
Total 100
VIII- Do you think it is important for all the retail outlets to nowadays have an online shopping
facility?
‫ ۝‬Yes (1) ‫ ۝‬No (0)
 ‫ ۝‬No Opinion (2)
IX- Have you ever shopped online or made a payment using online banking facility?
‫ ۝‬Yes (1) ‫ ۝‬No (0)
(If No, jump to question No. 14 - XIV)
X- What was been your frequent payment mode for online shopping?
‫ ۝‬Credit Card (1) ‫ ۝‬Internet Banking/ Bank Transfer (2)
‫ ۝‬Debit Card (3) ‫ ۝‬Paypal (4)
‫ ۝‬Others _____________ (5)
XI- How often do you buy products/ avail services through online banking/shopping on
average?
‫ ۝‬Once a week or more often (1) ‫ ۝‬Once every 2-3 weeks (2)
‫ ۝‬Once a month (3) ‫ ۝‬Once every 2-6 months (4)
‫ ۝‬Once a year or less often (5)
XII- How much on average have you spent on online shopping in past 6 months per order?
‫ ۝‬Less than $10 (1) ‫ ۝‬$10 to $20 (2)
‫ ۝‬$20 to $50 (3) ‫ ۝‬$50 to $100 (4)
‫ ۝‬More than $100 (5)
XIII- Why do you purchase goods/services online? (Please provide 3 most important reasons)
_________________________________________________________________

XIV- What are the reasons you do not purchase products or services through the internet?
(Please provide 3 most important reasons)
_________________________________________________________________

XV- Rate the following products/services available for shopping online on the basis of
frequency (1-Often, 5-Rarely) of which you might have searched for or come across
1 2 3 4 5
Travel Services (Air tickets/ Train/ Bus etc) (1) ‫۝‬ ‫۝‬ ‫۝‬ ‫۝‬ ‫۝‬
Utility Services (Electricity/Phone/water etc. bill ‫۝‬ ‫۝‬ ‫۝‬ ‫۝‬ ‫۝‬
payments) (2)
Entertainment Services (Movie/ Sports/ Event tickets/ ‫۝‬ ‫۝‬ ‫۝‬ ‫۝‬ ‫۝‬
Music etc.) (3)
Gaming Services (4) ‫۝‬ ‫۝‬ ‫۝‬ ‫۝‬ ‫۝‬
Mobile Phones (5) ‫۝‬ ‫۝‬ ‫۝‬ ‫۝‬ ‫۝‬
Laptops (6) ‫۝‬ ‫۝‬ ‫۝‬ ‫۝‬ ‫۝‬
Other Electronic items (Cameras/iPods/TVs etc) (7) ‫۝‬ ‫۝‬ ‫۝‬ ‫۝‬ ‫۝‬
Garments (8) ‫۝‬ ‫۝‬ ‫۝‬ ‫۝‬ ‫۝‬
Books (9) ‫۝‬ ‫۝‬ ‫۝‬ ‫۝‬ ‫۝‬
Betting (10) ‫۝‬ ‫۝‬ ‫۝‬ ‫۝‬ ‫۝‬
Software (11) ‫۝‬ ‫۝‬ ‫۝‬ ‫۝‬ ‫۝‬
Gift items (Flowers/ Cakes etc.) (12) ‫۝‬ ‫۝‬ ‫۝‬ ‫۝‬ ‫۝‬
XVI- Have you ever faced the problem of not being able to shop online because of not having
Credit card/ Internet banking facilities etc.?
‫ ۝‬Yes (1) ‫ ۝‬No (0)
 XVII- Rate the following factors Strongly Slightly Neither Slightly Strongly
Agree Agree Disagree Disagree

Transaction security (1) ‫۝‬ ‫۝‬ ‫۝‬ ‫۝‬ ‫۝‬

Personal privacy and security (2) ‫۝‬ ‫۝‬ ‫۝‬ ‫۝‬ ‫۝‬
Product price and quality (3) ‫۝‬ ‫۝‬ ‫۝‬ ‫۝‬ ‫۝‬
After – sales service (4) ‫۝‬ ‫۝‬ ‫۝‬ ‫۝‬ ‫۝‬
Convenience (5) ‫۝‬ ‫۝‬ ‫۝‬ ‫۝‬ ‫۝‬
All time shopping accessibility (6) ‫۝‬ ‫۝‬ ‫۝‬ ‫۝‬ ‫۝‬
Promotion and advertisement (7) ‫۝‬ ‫۝‬ ‫۝‬ ‫۝‬ ‫۝‬
Shorter delivery period (8) ‫۝‬ ‫۝‬ ‫۝‬ ‫۝‬ ‫۝‬
Ease of price and quality comparison (9) ‫۝‬ ‫۝‬ ‫۝‬ ‫۝‬ ‫۝‬
Variety of global product (10) ‫۝‬ ‫۝‬ ‫۝‬ ‫۝‬ ‫۝‬
Customer’s review availability (11) ‫۝‬ ‫۝‬ ‫۝‬ ‫۝‬ ‫۝‬

XVIII- Would an availability of a pre-paid card for online shopping/ bill payment increase your
online transactions?
‫ ۝‬Yes (1) ‫ ۝‬No (0)
XIX- If an international pre-paid mode is available for online shopping would you consider
shopping from international sites?
‫ ۝‬Yes (1) ‫ ۝‬No (0)

Personal Details:
Name: _________________________________

Country: _______________________________

Age: ‫ ۝‬Less than 15 (1) ‫ ۝‬15-25 (2)

‫ ۝‬25-35 (3) ‫ ۝‬35-45 )4)
‫ ۝‬Above 45

Gender: ‫ ۝‬Male ‫ ۝‬Female

Monthly Income:
‫ ۝‬Less than $500 ‫ ۝‬$500-$1000
‫ ۝‬$1000-$2000 ‫ ۝‬More than $2000

Profession: ______________________________