Logan Eng

Mark Larson
9-21-2021
8 hours

I headed to Dakota Claims Service at 7:30AM. Once I got to the office I was shown
around and sent off on job to inspect a silage truck that had been tipped over. We had to
go to Wilmot to check out this tipped over silage truck and to gather the information
needed in order to start the insurance claim on this truck. Carter had shown me how to
properly take pictures of the vehicle. You have to take pictures of all four corners of the
truck, multiple pictures of the damages, a picture of the odometer, picture of the VIN
number, and then a picture of a tread gauge to see what the tires are like. These pictures
will show what is needed in order to replace the damage or to tell if the truck is totaled
after being uploaded onto xactimate. Mark then will upload a claim in his filetrac.

After Carter and I had went back to the office and gave the needed information to Mark
we had to go check out a brick mailbox that had been hit on the south side of Lake
Pelican. We went and took pictures of the damage that had happened to the mailbox and
brought the pictures back to Mark. After that, I had stayed around and read through
files just to get a head start on how a filed insurance claim should look.

Logan Eng
Mark Larson
11-6-2021
5 hours & 15minutes

This day I had stayed in the office the whole day. I had learned that this job is a 50%
inside and 50% outside job. Mark had taught me how to put an estimate on damaged
crops and what it takes to be successful in the insurance claim business. I had then went
on xactimate and did a claim for a house that had hail damage. I learned that I needed to
take pictures of all around the house. I also learned what tools are needed in order to do
a claim on a house that has hail damage. The tools I had been taught to use are a pitch
gauge, ladder, pen, pencil, chalk, tape measure, and shingle gauge. After being taught
what tools to use when putting a claim on a roof, I learned how much money you make
from any type of claim. I also learned that you can make $70,000-$100,000 on average
and even more if you have a hard work ethic.
Logan Eng
Mark Larson
11-15-2021
8 hours

On the last day I job shadowed we had to deal with two pickups that had been in a crash.
One of the pickups was going down the highway and hit a parked car off the road. We
had to go to Crocker’s Collision in Watertown to take a claim on the pickup that had rear
ended the parked vehicle. After taking all the needed pictures of the vehicle we had
talked with the Crocker’s about the accident to find out more information. After talking
with the Crockers, we went to the police station to pick up the police report. After
heading back to the office from the police station, Mark and I sat down and he showed
me how to use “CCC ONE” to put a claim on the vehicle and when to tell if the vehicle is
totaled. After doing that claim Mark had gotten a call about a pickup that was parked in
front of their house and got rear ended badly. While Mark was working on some other
claims he had sent me to the location to check it out. I brought back some information
for him in which he had gone and done the claim a few days later. Towards the end of
the day I learned how much a claims adjuster gets paid on average per mile, hour, and
the travel distance from the office for a single claim.