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GUAYAQUIL UNIVERSITY
INDUSTRIAL ENGINEERING
NAME: Cedeño Pico Narcisa Jamilec
COURSE: ENG 2-1
TEACHER: Lcda. Eva María Mascaro Benites
DATE: February, 25th 2020
SUBJECT: English

At the hotel (worksheet)

Activity 1
Warm up

What do you need to do before going on a trip?

I need to schedule my trip in advance, buy my ticket and finally fix my bags.

Activity 2
What can you see in these pictures?
I can see:
1. check-in
2. tips
3. deposit
4. a double bed
5. a single bed,
6. twin beds
7. a towel
8. a pillow
9. continental breakfast
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Divide the words into categories:

Type of accomodation Facilities and services Room facilities

 Apartments  Free WiFi  private bathroom

 Hotels  private parking  shared bathroom
 Motels  airport shuttle  balcony
 guest houses  fitness center  bath
 hostels  swimming pool  electric kettle
 bed and breakfasts  spa and wellness centre  flat-screen TV
 villas  facilities for disabled guests  coffee/tea maker
 boats  room service, pet allowed  washing machine
 restaurant, 24-hour reception  sea view
(front desk)  air conditioning
 breakfast included  panoramic views of the city
 safety deposit box
 vending machines
 laundry
 dry cleaning

private bathroom
sea view private bathroom
shared bathroom
flat-screen TV shared bathroom
motels
coffee/tea maker motels
24-hour reception
air conditioning 24-hour reception (front desk)
(front desk)
panoramic views of the city breakfast included
breakfast included
free WiFi guest houses
guest houses
private parking hostels
hostels
apartments laundry
laundry
airport shuttle bed and breakfasts
bed and breakfasts
fitness center villas
villas
spa and wellness centre

Photos taken from https://pixabay.com/

Created by Maria Tsedrik for Skyeng, 2018 ©
 Skyteach.ru

Activity 3
Discuss with your partner which hotel is better. Explain why.

The best hotel for a beautiful vacation would be the New Cross Inn Hostel, considering that we save a lot of
money to be able to know other places by walking or by train, it is also very good to share with other foreign
people, thus being able to know other cultures.

Montcalm Royal London House-City of London, 5-star

hotel

Double room 159 £ / night Non-refundable

Enjoying a central location in the heart of London, right next to Finsbury Square Garden and a
short walk from Liverpool Street, Montcalm Royal London House-City of London o ffers free
WiFi, a rooftop bar with spectacular views of the city and a spa. The property is within a 10-
min- ute walk from Barbican Centre and less than 15 minutes from Shoreditch. Other areas of
London are easily reached via public transport. The nearest airport is London City Airport, 12
km from the property.
All rooms and suites here are air-conditioned and come with a Smart 55-inch TV with interna-
tional channels, an iPod docking station, a minibar, a Nespresso machine and a pillow menu.
English breakfast is 25 £ . Pets are not allowed.

Hotel facilities
Free WiFi Family rooms Non-smoking rooms 24-hour front desk Lift Laundry

Room facilities:
Flat-screen TV Air conditioning Soundproofing Private bathroom Free WiFi Tele-
phone Satellite Channels Safety Deposit Box Iron Wardrobe/Closet Shower Hair-
dryer Bathrobe Free toiletries Minibar Electric kettle Coffee machine Wake-up service
Towels Linen

The text is adapted from booking.com.

Created by Maria Tsedrik for Skyeng, 2018 ©
 Skyteach.ru

New Cross Inn Hostel

Twin Room (2 bunk beds and 1 futon bed) 69 £ / night Non-refundable

Situated between New Cross and New Cross Gate Underground Stations, this hostel features
public parking 1-2 minutes' walk away. It offers budget accommodation with free WiFi, and
breakfast each morning. The dormitory rooms at New Cross Inn Hostel have bunk beds and a
wash basin. Private rooms are also available, and there are plenty of shared bathroom facilities.
Laundry facilities and lockers are also available.
Continental breakfasts are served daily, and there is a guest lounge area with a fully equipped
kitchen featuring a refrigerator, oven and microwave. The lounge also has sofas, a TV and a
selection of books.
Just a 5-minute train ride from London Bridge, The New Cross Inn Hostel is only a 10-minute
drive from The O2 Arena. Greenwich is just over a kilometer away, and Shoreditch is a 25-min-
ute train ride from the property.
Lewisham is a great choice for travellers interested in convenient public transport, culture and
parks.

Hostel facilities
Non-smoking rooms Free parking Free WiFi available in all areas Bar Free WiFi

Room facilities:
Heating Shared Bathroom Shared Toilet Towels Linen Board games/puzzles

The text is adapted from booking.com.

Created by Maria Tsedrik for Skyeng, 2018 ©
 Activity 4
Discuss the questions with your partner:
1) How often do you stay at the hotel?
I stay once every two years.
2) What was your best and worst stay at the hotel?
My best stay was in a mid-range hotel that had a beautiful view of the beach, and with many
amenities, the worst was in a super cheap hotel where there were bad smells and a lot of disorder,
left a few minutes from there.
3) Have you ever paid deposit before checking in?
No, I have never paid a deposit before registering.
4) Have you ever requested late check-out or early check-in?
No, I have never applied for those services.
5) Do you ever leave tips for good service?
No, I have never tipped.
6) What type of breakfast would you like to be included in the room price?
I would like to always see some healthy food options on the menu.
7) Is it better to choose hotels by rates and stars or by recommnedations?
I think it better to choose hotels based on recommendations considering that people have already
been there before and can testify to the quality of service.
8) What is the most important for you: hotel service, quality of the room, facilities?
I think the hotel service is because people don't like to be treated badly.
9) Do you agree: only 5* hotels are suitable for a good holiday?
No, there are super cheap 3-star services that help us have a great vacation and save money.

Activity 5
Go to booking.com and choose a room.

Discuss with your partner what and why have you chosen.

With my partner, I would choose the hotel "City place" considering that it is very close to some places in the city
center, it also offers restaurant service, Wi-Fi and everything included in the value paid.

Useful phrases:
I’d like to have... ( swimming pool / breakfast included / all inclusive / private bathroom etc.)
there.
There should be... (bicycle rent / spa center / conference room etc.)
I prefer it to be (cheap / expensive / less than 100$ per night / in the centre/ not far from the
airport etc.)
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Activity 6
At the reception. Complete the phrases:

A.
1. My name is NARCISA . I have a
RESERVATION.
2. Can you SPELL your name, please?
3. Can I HAVE your passport, please.?
4. Can you SIGN here, please?
5. HERE is your room key.

B.
1. IS THERE a shop in the hotel?
2. WHAT TIME is the breakfast?

Watch the video and check.

Role play the dialogue.

You are a receptionist. Ask the

customer to …?
- spell the name
- give the passport
- complete the registration form
You arrived at the hotel. Ask
the receptionist to give you …?
- a pen
- a map of the city
- the information about
restaurants nearby

Photos taken from https://pixabay.com/

Created by Maria Tsedrik for Skyeng, 2018 ©
 Skyteach.ru

HOTEL REGISTRATION FORM

Ms. / Mr. Ms.

Narcisa Cedeño
First Name Family name

Paraiso de la flor, sector norte

Address

Ecuador Guayas
Country City

-------- 0985674538
Telephone Cell phone

narci2212@gmail.com
E-mail

095158311
Passport / ID 2019
Guayas
number; date
of issue;
place of issue,
expire date

2020 10 12 15:00
Date of arrival Time of arrival

2020 11 12 18:00
Date of departure Time of departure

06
Room number

Cancellation and No Show policy:

Starting with 12-10-2020(date), any cancellation will be charged for the first night’s stay.
Any decrease in length of stay within 3 days before arrival will be 100% charged. Any guest room reservation
confirmed and guaranteed through the Reservation Form, but not claimed on the day of arrival (no show), will be
cancelled and will only be re-entered into the reservation system subject to space availability. In this case all nights
will be charged the calculated room rate plus taxes.

Other information:
Check-in time: 3.00pm Check-out time: Noon

12-10-2020 Narcisa Cedeño P.

Date Signature
The text is adapted from www.marriott.com.
Created by Maria Tsedrik for Skyeng, 2018
©
 Skyteach.ru

Activity 7
What’s the problem?
noisy neighbours, room heating or air conditioning is not working, rude or unpleasant staff, no
hot water, dirty room, no towels or pillows, the booking is not in the system.

Watch the video. What problem do Chandler and Ross have? What solution have they found?
Chandler and Ross have the following problems that they fixed with the change of hotel:
1. no hot water
2. rude or unpleasant sta
3. dirty rooms
4. noisy neighbours
5. room heating or air conditioning is not working
6. no towels or pillows.
The receptionist can’t and the booking. There are no cheap room and they have to take another room
which costs 600$
They decide to steal diferent things from the hotel as much as possible

Activity 8
Discuss with your partner:

1. What is the worst hotel problem?

The air does not work and has problems with
the water.
2. What is the most common hotel prob-
lem?
Not including the menu in the value of the
accommodation
3. Have you ever had a problem at the
hotel? How did you solve it?
No, I have never had a problem in a
hotel.

Useful phrases:
The text is adapted from www.marriott.com. I’m having problems (Ving).
Created by Maria Tsedrik for Skyeng, 2018
There’s something wrong with (something).
©
(Something) is out of order / isn’t working
properly.
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Activity 9
Read the article and choose the most unusual hotel

The most unusual hotel is the Hotel Costa Verde, Puntarenas Province, Costa Rica for its rare
main structure of an airplane and its excellent view of the jungle and the ocean .
The text is adapted from www.marriott.com.
Created by Maria Tsedrik for Skyeng, 2018
©