1.

No matter what a company does, it is always in the buisness of providing

customer service.
2. As a matter of fact, a companny which is good to work for is usually one
which is good to do ________ with.
A. Buisness
B. Work
C. Cooperation
3. If you are ________ with their service, don’t hesitate, talk about it
directly and tell them what sort of compensation you expect.
A. Dissatisfied
B. Sad
C. Dissapointed
4. Avoid the Regency Hotel. They have a ______ for charging far too much.
A. Reputation
B. Tendecy
C.
5. Foreign tourists are fast becoming the _______ customers for many of
Britain’s outlet villages.
A. Primary
B. Main
C. Biggest
6. The number of Chinese consumers visiting Bicester Village in
Oxfordshire has almost ________ in the past year.
A. Doubled
B. Multiplied
C. Rised
7. Successful companies, however, are the ones which have grasped that in
today’s extremely competitive marketplace.
8. It is not enough just to _________ customers when their complaints are
justified.
A. Repay
B. Compensate
C. Pay back
9. There has been a _______ in the number of tour buses with Chinese
visitors.
A. Change
B. Shift
C. Switch
10.Some centres are even sending teams to emerging markets to ____
wealthy tourists.
A. Attract
B. Trick
C. Lure