EMOTIONAL

INTELLIGENCE
How to foster an efficient, positive, and productive
workplace environment.

By: Casey McGloin, Alexandra Schweitzer,

Caroline Taketa, & Cam Turner

 WHAT IS EMOTIONAL INTELLIGENCE?

SELF SELF SOCIAL SOCIAL

AWARENESS MANAGEMENT AWARENESS SKILLS
Accurately read, Manage emotions Accurately perceive Influencing and
understand, and and adapt to and understand developing others;
interpret your own external situations other people’s relationship
emotions
 with control
 emotions
 management

EMOTIONAL ●
●
●
Communication

Customer service

Flexibility


INTELLIGENCE ●
●
●
Social skills

Accountability

Change tolerance


ACCOUNTS ●
●
Presentation skills

Teamwork

● Assertiveness

FOR 58% OF ●
●
Empathy

Decision making

Time management

PERFORMANCE
●
● Stress tolerance

● Anger management


IN ANY
● Trust

● Job performance

● Task performance


OCCUPATION ●
●
Organizational citizenship behavior (OCB)

Leadership

INTERVIEW WITH
DR. TIM ELMORE
Founder & CEO of Growing Leaders, Inc.

Dr. Tim Elmore
 IMPACT
Since its inception,
Growing Leaders has
NON-PROFIT created more than 40
Growing Leaders is a leadership training
non-profit organization resources, partnered
located in Atlanta, with over 10,000
MISSION
Georgia.
 schools and
To equip the emerging generation,


with skills to lead in real life through organizations
Social/Emotional Learning, throughout 72
Leadership, and Character countries and
Education.
 organizations to train
young leaders and
mentored more than
1.2M students.

THE FIVE SOCIAL AND EMOTIONAL LEARNING
COMPETENCIES TAUGHT BY GROWING LEADERS
SELF-AWARENESS SOCIAL AWARENESS
Accurately read, Accurately perceive and
understand, and interpret understand other people’s
emotions

your own emotions





 


SELF-MANAGEMENT DECISION MAKING

Manage emotions and RELATIONSHIP Using what observations
adapt to external MANAGEMENT and knowledge of yourself
situations with control
 Manage and maintain and the affected parties to

 strong, positive determine the appropriate
relationships with friends, course of action when
family and coworkers
 facing choices

QUOTE FROM INTERVIEW

“The most essential piece of Emotional Intelligence

is self-awareness. I think that most people believe
they’re self-aware, but they’re not. You need people
who you trust who can hold you accountable and
tell you where those blindspots are.” 




 —Dr. Tim Elmore
THE FIVE SOCIAL AND EMOTIONAL LEARNING
COMPETENCIES TAUGHT BY GROWING LEADERS
SELF-AWARENESS SOCIAL AWARENESS
Accurately read, Accurately perceive and
understand, and interpret understand other people’s
emotions

your own emotions





 


SELF-MANAGEMENT DECISION MAKING

Manage emotions and RELATIONSHIP Using what observations
adapt to external MANAGEMENT and knowledge of yourself
situations with control
 Manage and maintain and the affected parties to

 strong, positive determine the appropriate
relationships with friends, course of action when
family and coworkers
 facing choices

 QUOTE FROM INTERVIEW

“In all honesty, I could make a case for any of those to

be lacking in an organization that is unsuccessful,
because we, as a people, just have such a hard time
managing our emotions. We get so outraged on social
media, have petty moments of bickering and betrayal
and most of that is totally unnecessary, but it's hard.
Given the struggle of managing emotions, I would say
the most likely to fail an organization would be the lack
of self-management and social awareness of
individuals in the organization.” 
 —Dr. Tim Elmore
 HOW TO:
TEACH EMOTIONAL INTELLIGENCE IN
THE WORKPLACE
For HR leaders in small to medium sized organizations

EMOTIONAL INTELLIGENCE TRAINING

Step Into Their

Check Yourself.
1 3 Shoes.
Improving Self Awareness
 Improving Social Awareness


Acknowledge
Control Self-Talk.
2 4 Others’ Feelings.
Improving Self Management
 Improving Social Skills

CHECK YOURSELF

ASSESS OBSERVE REFLECT

Take 360-degree Observe the ripple Reflect on how your
assessment (by effects of your emotions affected
self & by others)
 emotional outbursts
 other people, ask for
feedback

CONTROL YOUR SELF TALK

“I might fail, so I won’t “If I make a mistake, it’s okay;

even try” I will learn from it and be better
next time”

“I can’t do this” “I can at least give it a try”

“I quit” “I should give myself another

chance”
STEP INTO THEIR SHOES

“Walking in the shoes of another is

social awareness at its best.”


— Jean Greaves & Travis Bradberry

Emotional Intelligence 2.0
ACKNOWLEDGE OTHERS’ FEELINGS

CONFLICT
MENTORING Teamwork
“Although I would take this
MANAGEMENT “I understand your role may
“I understand why this
course of action, you may be overwhelming this week,
situation upset you, and I
feel differently about the is there any way I can
want to reach a mutual
results than I would.”
 help?”

understanding.”

“Try not to worry too much if you’re not in the top of your class. I
believe that success in school is often seventy-five percent IQ and
twenty-five percent EQ. Once you graduate and head into your
career, it’s just the opposite, seventy-five percent EQ and
twenty-five percent IQ. So, do what you can do now to improve
your EQ and you will be successful in your future endeavors.”



—Dr. Tim Elmore

THANK YOU!
Questions?