Executive Office

Checklist: Security

A B C D E F G H I
1 MÖVENPICK HOTELS & RESORTS Date of audit: Follow up
2
OBJECTIVES C. SECURITY Done Recorder Rating Score Comments Yes No
3 General Procedures 120 0
4 Guest Luggage 35 0
5 Is all incoming / outgoing luggage with tagged? 5 0
6 Is all luggage delivered to guests room logged with time number
5 0
of pieces and colleague making the delivery?
7 Is all luggage which is in transit, either coming in going out
5 0
securely stored?
8 Is access to the hotel luggage room controlled? 5 0
9 Is outgoing luggage logged in the same manner as arriving luggage? 5 0
10 Is the luggage room well organised with bags clearly marked so that
5 0
each guest luggage's are kept together?
11 Is there policy in place to deal with lost or damaged luggage? 5 0
12 Lost & Found 15 0
13 Is the Mövenpick Policy dealing with lost and found followed? 10 0
14 Are accurate records maintained for at least two years? 5 0
15 Cash Handling 20 0
16 Is the hotel drop safe located in a secure back of the house area? 5 0
17 Is cash handled in accordance with policy of the controllers Manual? 5 0
18 Is a security escort provided for colleagues depositing cash receipts
5 0
in the hotel drop safe?
19 Is a reputable security company used for all cash transport to and
5 0
from the hotel's bank?
20 Hotel Swimming Pool 35 0

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Last update: 09/01/2009 © Mövenpick Hotels & Resorts Management AG

Executive Office

Checklist: Security

21 Is signage clearly visible, which has been checked by the

5 0
hotel legal counsel, outlining the pool rules?
22 Are trained lifeguards on duty during opening hours? 5 0
23 Are all pool area colleagues, including food and beverage
5 0
servers, trained in first Aid and CPR?
24 Are measures taken to secure the pool area out of hours,
5 0
where possible or to sufficiently light the area where not?
25 Is there a policy in place to assist guests from the pool area out of
5 0
hours?
26 Is the pool area equipped life saving rings, well-stocked first
5 0
aid kit, oxygen and an oxgviver?
27 is the pool depth clearly marked around the pool edge ? 5 0
28 Guest Cares 15 0
29 Is a daily inventory taken and documented of guest cars
5 0
which have been valet parked ?
30 Do valet parking tickets have a section which allows space
5 0
to note existing damage to vehicles?
31 Is access to the car park adequately controlled? 5 0
32 Access control 115 0
33 Safety Deposit Boxes 30 0
34 Is the Movenpick policy for safety for deposit boxes followed? 5 0
35 Is there a disclaimer on the safety deposit box card? 5 0
36 Is the safety deposit box area covered by CCTV? 5 0
37 DO all guestrooms contain a safe? 5 0
38 Is there written policy in place to deal with guests who have
5 0
forgotten their combination or cannot open their in room safe?
39 Mechanical Key Lock 25 0
40 Is the Movenpick Mechanical Key Lock policy followed? 10 0
41 Is a hotel department responsible for managing the key system? 0 0
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Last update: 09/01/2009 © Mövenpick Hotels & Resorts Management AG

Executive Office

Checklist: Security

42 Is the key press located? 5 0

43 Is the key press well organized with keys ragged and correctly
5 0
indexed?
44 Is correct documentation kept daily and personal keys? 5 0
45 Electronic Key Lock 20 0
46 Is the Movenpick Electronic Key Lock System policy followed? 10 0
Is the system interrogation feature utilized in cases of
47 5 0
unauthorized entry to guest or other controlled areas?
48 Is correct documentation kept for daily and personal keys? 5 0
49 Is a hotel department responsible for managing the key system? 0 0
50 Removal Of Goods 15 0
Is there a written policy in place dealing with removal of
51 5 0
hotel property from the hotel?
Is authority required by the colleagues department head and the
52 security Manager before permanently or temporarily removing hotel 5 0
property
Is a full inventory taken of all equipment leaving and
53 5 0
returning to the hotel for outside catering
54 Employee access 5 0
Is the employee access manned by security or covered
55 5 0
by CCTV camera with key card access?
56 Confidential Documents 10 0
Are confidential documents stored in a secure manner,
57 5 0
Especially after hours?
Are the offices of the General Manger , Resident Manager or
58 5 0
Financial controller on a different key system ?
59 Control of Contractors / Suppliers 10 0
Is the Movenpick policy dealing with the control of
60 5 0
contractors and Supplies being followed ?
61 Is training given to colleagues on how to deal with 5 0
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Executive Office

Checklist: Security

unauthorized persons, back of house?

62 Incident Handling 60 0
63 Bomb Threat 10 0
64 Do the hotel telephone operators keep a bomb threat checklist? 5 0
Is there a system in place for immediately informing
65 5 0
senior management?
66 Elevators 10 0
67 Is the Movenpick elevator breakdown policy followed? 5 0
Is adequate control exercised over the distribution and use of elevator
68 5 0
keys?
69 Robbery/ Hold up 10 0
Is there in a written policy in place dealing with robbery
70 5 0
or hold up?
71 Is the policy used training all colleagues who work with cash? 5 0
72 Investigation 30 0
Is there a written policy in place to deal with Investigation
73 5 0
of theft, damage or injury?
Are Incident Reports Kept on file, correctly indexed and
74 5 0
properly completed?
75 Are CCTV tapes used in Investigation? 5 0
76 Are electronic door locks used in Investigation ? 5 0
From the incident Reports on file, are the policy called
77 5 0
where necessary?
78 Is the number outstanding cases on file less than 10? 5 0
79 CCTV/ Alarms/ Guide tour systems 215 0
80 Security Static Posts/ Rounds 125 0
81 Is there written plan in place that out lines shift
5 0
responsibility for each security officer ?
82 Are security officers stationed in the following areas :
83 Hotel lobby 5 0
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Checklist: Security

84 Staff Entrance 5 0
85 loading Bay 5 0
86 Is there a mechanical or electronic system in place to ensure that all
5 0
areas are being patrolled on a regular basis?
87 Are security officers trained in the following : 5 0
88 Guest Service 5 0
89 Surveillance 5 0
90 Fire control panel 5 0
91 CCTV Control Room 5 0
92 Investigations 5 0
93 First Aid/CPR 5 0
94 Do security officers patrol the following areas :
95 Guest Floors 5 0
96 Fire Escapes 5
97 Stores 5 0
98 Offices 5 0
99 Building Perimeter 5 0
100 Car parks 5 0
101 Swimming Pool / Health Club 5 0
102 Is there a checklist completed by Security Officers
detailing the status of the following out of hours:
103 Emergency exit lights 5 0
104 Light bulbs blown 5 0
105 Fire closets 5 0
106 Door Fire closets 5 0
107 Guest doors found ajar 5 0
108 Administration/ Stores doors unlocked 5 0
109 Kitchen / bars unsecured 5 0
110 CCTV Coverage 75 0

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Last update: 09/01/2009 © Mövenpick Hotels & Resorts Management AG

Executive Office

Checklist: Security

111 Are the following areas covered by a CCTV:

112 Concierge 5 0
113 Front Desk 5 0
114 General Cashier 5 0
115 Hotel Swimming Pool 5 0
116 Drop Safe 5 0
117 Guest Elevators 5 0
118 Staff Entrance 5 0
119 Car Park Entrance 5 0
120 Gust Corridors 5 0
121 Main entrance/ Port Cochere 5 0
122 Outlet Entrances 5 0
123 Is the CCTV control Room maintained by a Security officer 24 Hours
5 0
per day?
124 Are all cameras recorded on a time lapse system? 5 0
125 Is a copy kept of the recordings on a rotating 7-day basis? 5 0
126 Is there a written policy in place to deal with apparent crimes or
disturbances witnessed by security Colleagues in the control Room on 5 0
The CCTV System?
127 Perimeter Door 15 0
Are perimeter fire escape doors fitted with an alarm, which registers in
128 5 0
the security Control Room ,
129 Is there a policy to follow up on these alarms? 5 0
Are push bars fitted to fire escape doors, which once, opened, activate
130 5 0
a local alarm?

131 Total – Security 510 0

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Last update: 09/01/2009 © Mövenpick Hotels & Resorts Management AG