SUC srntrc 430° =©Whirlpool SERVICE MANUAL ~@ ese 6 veo a hae | 27” ( GAS & ELECTRIC STACKED LAUNDRY CENTERFORWARD This Service Manual, (Part No. W11197006), provides the In-Home Service Professional with service information for the “27” GAS & ELECTRIC STACKED LAUNDRY CENTER.” The Wiring Diagram used in this Service Manual is typical and should be used for training purposes only. Always use the Wiring Diagram supplied with the product tech sheet when servicing the laundry center. For specific operating and installation information on the model being serviced, refer to the “Use and Care Guide” or “Installation Instructions” provided with the product. GOALS AND OBJECTIVES The goal of this Service Manual is to provide information that will enable the In-Home Service Professional to properly diagnose malfunctions and repair the “27” STACKED LAUNDRY CENTER.” The objectives of this Service Manual are to: ‘+ Understand and follow proper safety precautions. * Successfully troubleshoot and diagnose malfunctions. Successfully perform necessary repairs. Successfully return the washer to its proper operational status, WHIRLPOOL CORPORATION assumes no responsibility for any repairs made on our products by anyone other than authorized In-Home Service Professionals. Copyright © 2018, Whirlpool Corporation, Benton Harbor, Ml 49022 ii M27” Stacked Laundry CenterTABLE OF CONTENTS 27” Stacked Laundry Center SECTION 1 — GENERAL INFORMATION WASHER SAFETY.. PRODUCT INFORMATION. CONTROL PANEL AND FEATURES. USING THE WASHER. MODEL/SERIAL NUMBER LABEL LOCATION... TECH SHEET LOCATION. MODEL AND SERIAL NUMBER NOMENCLATURE DIMENSIONS & CLEARANCES... PRODUCT SPECIFICATIONS .. SECTION 2 — DIAGNOSTICS & TROUBLESHOOTING DIAGNOSTIC GUIDE.. DIAGNOSTIC LED-MAIN CONTROL (WASHER) . SELF DIAGNOSTIC TEST MODES (WASHER) ACTIVATING THE SERVICE DIAGNOSTIC TEST MODES (WASHER). UNSUCCESSFUL ENTRY. EXITING THE SERVICE DIAGNOSTIC TEST MODES (WASHER) FAULT CODE DISPLAY MODE AUTOMATIC TEST MODE.. MANUAL TEST MODE CALIBRATION MODE.. ULTEST MODE SOFTWARE VERSION DISPLAY MODI TACHOMETER VERIFICATION MODE.. CUSTOMER VIEWABLE FAULT CODES (WASHER).. FAULT/ERROR CODES (WASHER). AUTOMATIC TEST MODE (WASHER) MANUAL TEST MODE (WASHER). TROUBLESHOOTING GUIDE (WASHER). TROUBLESHOOTING GUIDE (DRYER) NOTES... SECTION 3 — TESTING - WASHER TESTING: SAFETY INFORMATION. COMPONENT LOCATIONS WIRING DIAGRAM COMPONENT TESTING. TEST #1: MAIN CONTROL... MAIN CONTROL BOARD / CONNECTORS & PINOUTS TEST #2: VALVES TEST #3: DRIVE SYSTEM. TEST #3A: DRIVE SYSTEM-SHIFTER. TEST #38: DRIVE SYSTEM-MOTOR, TEST #5: WATER LEVEL. TEST #6: DRAIN PUMP. NOTES... 27” Stacked Laundry Center MiiTABLE OF CONTENTS (CONTINUED) SECTION 4 — TESTING - DRYER TESTING: SAFETY INFORMATION, COMPONENT LOCATIONS WIRING DIAGRAM - STANDARD VENT, ELECTRIC DRYER. WIRING DIAGRAM - STANDARD VENT, GAS DRYER. WIRING DIAGRAM - LONG VENT, ELECTRIC DRYER. WIRING DIAGRAM - LONG VENT, GAS DRYER TEST #1: SUPPLY CONNECTIONS: TEST #2: MOTOR CIRCUIT. TEST #3: HEAT SYSTEM TEST #3: THERMAL FUSE... TEST #36: THERMAL CUT-OFF .. TEST #3D: INLINE THERMAL FUS| TEST #3C: GAS VALVE. TEST #4; MOISTURE SENSOR. TEST #5: DOOR SWITCH NOTES SECTION 5 — COMPONENT ACCESS Video Available fo Look for this ICON throughout Section 5 PARTS & ASSEMBLIES-WASHER/DRYER CONTROL PANEL PARTS... PARTS & ASSEMBLIES-DRYER SUPPORT AND WASHER HARNESS PART! PARTS & ASSEMBLIES-DRYER FRONT PANEL AND DOOR PARTS. PARTS & ASSEMBLIES-DRYER CABINET AND MOTOR PART! PARTS & ASSEMBLIES-DRYER BULKHEAD PARTS. PARTS & ASSEMBLIES-WASHER TOP AND CABINET PARTS.. PARTS & ASSEMBLIES-WASHER BASKET AND TUB PARTS. PARTS & ASSEMBLIES-WASHER GEARCASE, MOTOR, AND PUMP PART: COMPONENT LOCATIONS .. REMOVING THE DRYER ASSEMBLY REMOVING THE WASHER REAR PANEL REMOVING THE DRYER REAR PANEL. REMOVING THE TRANSITION PANEL. ACCESSING THE CONSOLE COMPONENT: NOTES PRODUCT SPECIFICATIONS & WARRANTY INFORMATION SOURCES (inside back cover) iv M27” Stacked Laundry CenterGENERAL INFORMATION Section 1: General Information This section provides general safety, parts, and information for the 27” Stacked Laundry Center. Washer Safety Product Information Control Panel and Features Using the Washer Model/Serial Number Location Tech Sheet Location Ml Model & Serial Number Nomenclature Dimensions & Clearances Product Specifications 27° Stacked Laundry Center I-1GENERAL INFORMATION Washer Safety Your safety and the safety of others are very important. We have provided many important safety messages in this manual and on your appliance, Always read and obey all safety messages. This is the safety alert symbol ‘This symbol alerts you fo potential hazards that can kil or hurt you and others. All safety messages will follow the safety alert symbol and either the word "DANGER" of “WARNING.” ‘These words mean ADANGER folewinstuctons, You can be killed or seriously injured if you don't follow Instructions. ‘Al safety messages will tell you what the potential hazards, tell you how to reduce the chance of injury, and tell you what can happen ifthe instructions are not followed. 1-2 Ml 27” Stacked Laundry CenterGENERAL INFORMATION Product Information CONTROL PANEL = = > CONTROL KNOBS _—_ i 00 eS o DOOR HANDLE even canner —_ | 1 DRYER DOOR, | WASHER LID ; a WASHER TOP ‘TRANSITION PANEL WASHER CABINET ANTI-TIP BRACKETS Figure 1-27” Stacked Laundry Center 27” Stacked Laundry Center i 1-3GENERAL INFORMATION Control Panel and Features STANDARD VENT MODELS 9 Whirlgool ~~ oe = Not al features and options are available on all models. Appearance may vary. Washer 4. WASH CYCLE KNOB Use the Wash Cycle knob to select available cycles on your washer. Turn the knob to select e cycle for your laundry load See "Washer Cycle Guide” for detailed descriptions of cycles. 2. WASH TEMP You may select a Wash Temperature based on the type of fabric and soils being washed. Use the warmest wash water safe for the fabric. Follow garment label instructions. 3. FABRIC SOFTENER Set this knob to Yes when adding fabric softener to the fabri softener dispenser. 4, WASHER START/PAUSE Press the START/PAUSE button to start the washer. 5. WASH STATUS INDICATOR LIGHTS Wash srarus Senge Wash Rinse ran Done a Son ta ek ‘The Cycle Status lights show the progress of a cycle. At each stage of the process, you may notice sounds or pauses that are different from your previous washer. SENSE/FILL When the Start/Pause button is pressed, the washer will fil and begin sensing to determine load size and balance. Once sensing is complete, the washer wil il to the appropriate evel forthe detected load size and then begin the wash phase of the cycle. NOTE: Sensing and wash phases will be paused by opening the unlocked lid. Close the lid to resume the cycle. I the li islet open for more than 10 minutes, the washer will cancel the cycle and pump out the water. ‘The lid wil lock after the wash phase to begin the initial spinout and remain locked for the remainder of the cyle. was ‘The washer will ilto the correct water level based on the load size. Certain cycles may agitate during the fill process to boost cleaning. You willhear the agitator fotate followed by a pause lasting several seconds. When the wash cycle begins, you will hear the agitator increase speed. The motor sounds may change at diferent stages im the wash cycle while the washer performs different ‘wash actions RINSE Certain cycles use a spray rinse, which adds water to the tub while the basket spins. You may hear the motor turning on briefly (short hum) to move the basket while filling. DRAIN/SPIN ‘The washer spins the load at increasing speeds for proper water removal, based on the selected cycle. 14 W127” Stacked Laundry CenterGENERAL INFORMATION Control Panel and Features (continued) Washer (continued) DONE ‘Once the cycle is complete, this light will come on. Remove the load promptly for best results. up Lock. The Lid Lock feature allows for higher spin speeds. When the Lid Lock light is lit, the lidis locked and cannot be ‘opened without pausing the & cycle. When the light is off aa, the lid can be opened, To open the lid after it has been locked, press START/ PAUSE. The lid will unlock ‘once the washer movement has stopped. This may take several minutes ifthe load was spinning at high speed Press START/PAUSE again to resume the cycle. Dryer 6. DRYER CYCLE KNOB Use your Dryer Cycle knob to select available cycles on your dryer. Turn the knab to select a cle for your laundry load. See “Dryer Cycle Guide" for detailed descriptions of cycles TIMED DRY Will run the dryer for the specified time on the control Drying time and temperature will depend on your dryer model NORMAL and DELICATE CYCLES ‘These cycles sense moisture in the load or air temperature and shut off when the load reaches the selected dryness level. They give the best drying inthe shortest time. Drying time will vary based on fabric type, load size, and dryness setting. AIR ONLY This cycle will run the dryer without heat for the specified time on the control. 7. DRYER START BUTTON ‘The Start button is used to start the dryer. Promptly removing clothes at the end of the cycle reduces wrinkling 27” Stacked Laundry Center 1-5GENERAL INFORMATION Using the Washer Add Laundry Products Add Fabric Softener to Dispenser Figure x ‘Add a measured amount of HE detergent or single-dose laundry packet into the basket, If using Oxi-type boosters, color-safe bleach, or fabric softener crystals, add to the bottom of the washer basket before adding clothes. IMPORTANT: Use only High Efficiency detergents. The package will be marked “HE” or “High Efficiency” Using non-HE detergent will likely result in longer cycle times and reduced rinsing performance. It may also result in component malfunction and, over time, buildup of mold or mildew. HE detergents should be low-sudsing and quick-dispersing to produce the right amount of suds for the best performance, They should hold soil in suspension so itis not redeposited conto clean clothes. Not all detergents labeled as High Efficiency are identical in formulation and their ability to reduce suds, For example, natural, organie, or homemade HE detergents may generate a high level of suds. NOTE: Follow the manufacturer's instructions to determine the amount of laundry products to use. ‘Add Liquid Chlorine Bleach to Dispenser Do not overfill, dilute, or use more than 1 cup (236 ml]. Do not use color-safe bleach or Oxi products in the same cycle with liquid chlorine bleach Figure x Pour a measured amount of liquid fabric softener into dispenser, always follow manufacturer's directions for correct amount of fabric softener based on your load size Dilute liquid fabric softener by filing the dispenser with warm ‘water until liquid reaches the underside of the rim. See max fill line arrows. Do not overfil ‘Adding Liquid Fabric Softener Manually to Wash Load During the final rinse, wait until the washer has completed filling and press the START/PAUSE button to pause the washer Lift the lid and add the measured recommended amount of liquid fabrie softener. Do not allow liquid fabric softener to spill splash, dri, or run into the basket or on load. Do not use more than the recommended amount. Cose the lid and press the START/ PAUSE button again to stat the washer. 1-6 m 27 weked Laundry CenterGENERAL INFORMATION Model/Serial Number Label & Tech Sheet Location Model & Serial Number —— Label Location Tech Sheet Location (Behind Transition Panel) To access tech sheet, re- move the top three screws indicated and lower transi- tion panel. Figure 9 - Tech Sheet Location 27° Stacked Laundry Center Ml 1-7GENERAL INFORMATION Model & Serial Number Nomenclature MODEL NUMBER w E T | 40 | 27 | 4H w 0 INTERNATIONAL SALES OR MARKETING CHANNEL BRAND W= Whirlpool TYPE E= Electric, G = Gas ACCESS T=Top Load FEATURE SET 40 = Standard Vent, LV = Long Vent size 27 = 27" width YEAR OF INTRODUCTION H=2018 ‘coLOR CODE W=White ENGINEERING CHANGE 0 = Basic Release; 1= First Revision; etc. SERIAL NUMBER M 7 25 10000 PRODUCTION siTE M= Marion, OH ‘YEAR OF PRODUCTION 7 = 2017, 8 = 2018, etc. WEEK OF PRODUCTION PRODUCT SEQUENCE NUMBER 1-8 M27” Stacked Laundry CenterGENERAL INFORMATION Dimensions & Clearances Dimensions Clearances Front View ae Side Clearances (recommended/minimum) [eee rims] stam | —_ el [eave Side View (as mmo my Bm mm) THe) goal [rein Front/Back/Top Clearances (recommensded/minimum) es mm t (918mm iin bod | Ian, —| Back View amie tiny gene am av2-| a] SI Required spacing ove ** Rear clearance may be 0” (0 mm) when house exhaust system is lined up drecty with éryer 5 exhaust on se | cordon) a a seh | ohm (858 min) 27° Stacked Laundry Center i 1-9GENERAL INFORMATION Product Specifications ELECTRICAL Line Voltage Frequency ‘Amps: Electric 308 Gas = 15-208 Operating Temperature Range 40-115°F (4.5-46°C) UTILITIES Water Temp 120°F (49°C) Water Pressure 15-125 PSI (103-862 kPa) Drain Height 39 in. to 8 ft. (991. mm to 2.4m) WASHER DETAILS Capacity Washer=3.5 CuFt Motor Drive Type Washer = Belt Drum Material Powder Coat Control Washer = Electronic ‘Advanced Vibration Control ves ‘Automatic Load size Sensing ves Cycles (9) Bulky Rems, Casual, Clean Washer, Colors, Delcates, Drain & Spin, Heavy Duty, Normal, Quick Wash Wash/Rinse Temperatures : (5) Cold, Cool, Hot, Tap Cold, Warm Entra Rinse Yes Spin Maximum Spin Speed (RPM) 690_ Suspension System Suspended Tub -4 Springs DRYER DETAILS Capacity Dryer=5.9 CuFt Motor Drive Type Dryer = Belt Drum Material Powder Coat Control Dryer = Timer Moisture Sensor Yes (Long Vent Only) Dryer Cycles 4 Venting Rear Venting Only DIMENSIONS. Depth 327/16" (824mm) Height 75.1/2" (818mm) Width 27:1/4" (692mm) Net Weight 250 bs. (123.4k@) 1-10 M27" StaDIAGNOSTICS & TROUBLESHOOTING Section 2: Diagnostics & Troubleshooting This section provides diagnostic, fault codes, and troubleshooting information for the 27” Stacked Laundry Center, WASHER & DRYER. Diagnostic Guide WASHER ASSEMBLY DRYER Diagnostic LED - Main Control (Washer) Self Diagnostic Test Modes (Washer) Activating the Service Diagnostic Test Mode (Washer) Unsuccessful Entry Exiting the Service Diagnostic Test Modes Fault Code Display Mode ‘Automatic Test Mode Manual Test Mode Calibration Mode UlTest Mode Software Version Display Mode Tachometer Verification Mode Customer Viewable Fault Codes (Washer) Fault/Error Codes (Washer) Troubleshooting Guide (Washer) ASSEMBLY Troubleshooting Guide (Dryer) Notes 27” Stacked Laundry Center il 2-1DIAGNOSTICS & TROUBLESHOOTING For Service Technician Use Only Diagnostic Guide Before servicing, check the following Make sure there is power at the wall outlet. Has a household fuse blown or circuit breaker tripped? Was a regular fuse used? Inform customer that a time- delay fuse is required Is dryer vent properiy installed and clear of lint or obstructions? Are both hot and cold water faucets open and water supply hoses unobstructed? Make sure drain hose is not sealed into drain pipe, and that there is an air gap for ventilation. Ensure drain height is between 39” (991 mm) and 8’ (2.4 m) above the floor. All tests/checks should be made with a VOM (volt- ‘ohm-miliammeter) or DVM (digital-voltmeter) having a sensitivity of 20,000 0 per volt DC or greater 1m Resistance checks must be made with washer unplugged or power disconnected, IMPORTANT: Avoid using large diameter probes when checking harness connectors as the probes may damage the connectors upon insertion. Check all harnesses and connections before replacing components. Look for connectors not fully seated, broken or loose wires and terminals, or wires not pressed into connectors far enough to engage metal barbs. BA potential cause of a control nt functioning is corrosion or contamination on connections. Use an ‘ohmmeter to check for continulty across suspected connections. Diagnostic LED—Main Control (Washer) A troubleshooting tool has been implemented onto the main control board—a diagnostic LED. LED ON - The Control is detecting correct incoming line voltage and the processor is functioning LED OFF ~ Control malfunction. Perform TEST #1: Main Control, page 3-5, to verify main control functionality LED Location Figure 4 Self Diagnostic Test Modes (Washer) ‘These tests allow factory or service personnel to test and verify all inputs to the main control board. You may want to do a quick and overall checkup of the washer with these tests before going to specific troubleshooting tests. ACTIVATING THE SERVICE DIAGNOSTIC TEST MODES (WASHER) 1. Be sure the washer/dryer isin standby mode (plugged in with all indicators off). NOTE: After intial power is applied, wait 10 seconds before activating Service Diagnostic Test Modes. 2. Perform the following sequence of movement using the cycle selector knob, NOTE: AFTER RESET, sequence “a” ‘through “e” must be completed within 6 seconds. RESET Rotate cycle selector knob counterclockwise one or more clicks to clear sequence. Rotate cycle selector knob clockwise one click and wait % second, Rotate cycle selector knob clockwise one click and wait % second, Rotate cycle selector knob clockwise one click ‘and wait % second, Rotate cycle selector knob counterclockwise ‘one click and wait % second. Rotate cycle selector knob clockwise one click y Successful activation of Diagnostic Test Modes will be indicated by all status LEDs (except for Lid Lock) flashing ON and OFF in haif-second intervals. NOTE: LED names may vary between makes and models, T= oN Legend = oF 05 Seconds ON Boo o oe (Sgge Won Rive Ban me) a ae “Oooo oa” 1S Seconds OFF Figure 2- Status LEDs flashing ON and OFF v Ifthe status LEDs do not display as described above, the sequence may not have been completed within 6 seconds. Repeat step 2 to ensure this was not the cause. If stil unsuccessful, see Unsuccessful Entry, page 2-3 2.2 M27” Stacked Laundry CenterDIAGNOSTICS & TROUBLESHOOTING For Service Technician Use Only 3. There are several accessible Diagnostic Test Modes shown in the chart below. To select the desired Mode of (Operation, turn the cycle selector knob until the status LEDs match the mode desired to enter. PRE EXITING THE SERVICE DIAGNOSTIC TEST MODES (WASHER) Press and hold the START button for 3 seconds at any time to. MODE TATUSLEDs {DISPLAY | exit diagnostic test modes, (Gaus LEDrames may vey | B |B |(oriyon models] Washer will exit diagnostic test modes after 5 minutes of bermeenmaeraramocan) | & | 2 [Bis | S [wataccnin| jnacivity or unplugging the power cord Faull Gade Display Mode OL [Automatic Test Mode oe, . Manual Test Mode. EI Fault Code Display Mode (Pgs 2-6 to 2-9) [Catbration Mode oY ‘To access fault/error codes, perform steps 1 and 2 of Activating [Sales Damo Mode oS the Service Diagnostic Test Modes. Turn the cycle selector [Ul Test Mode. ob knob until the status LEDs correspond as follows: [SW Version Display Mode a m “Done” LED On Faciory Diagnostics Mode B. Tachomater Verification 8. aoananon r Sense Wash Rise Dan Done Dry Factory Diagnastics d fi Spin Factory Cal Test Cycle i Barco cede i Press the START button to enter Fault Code INVH Cycle. & Display Mode, The status LEDs flash on and off. 4, Press the START button to enter desired mode of 1. To view last four fault codes: operation. > Turn cycle selector knob clockwise to view fault codes Refer to the following pages for detailed information on each mode of operation: FAULT CODE DISPLAY MODE: Page 2-3, AUTOMATIC TEST MODE: Page 2-4 MANUAL TEST MODE: Page 2-4 CALIBRATION MODE: Page 2-4 SALES DEMO: NOT FOR SERVICE USE* ULTEST MODE: Page 2-4 SW VERSION DISPLAY MODE: Page 2. FACTORY DIAGNOSTICS: NOT FOR SERVICE USE.* IFaccessed, washer must be recalibrated (see Calibration Mode) ‘TACHOMETER VERIFICATION MODE: Page 2-5 DRY FACTORY DIAGNOSTICS: NOT FOR SERVICE USE* FACTORY CAL TEST CYCLE: NOT FOR SERVICE USE* AATCC CYCLE: NOT FOR SERVICE USE* MI NVH CYCLE: NOT FOR SERVICE USE® *Press and hold START for 3 seconds to ext. Unsuccessful Entry ifentry into diagnostic test mode is unsuccessful, refer to the following indication and action Indication: None of the LEDs turn on, Action: Press START button to enter setting mode. > Ifindicators come on, repeat steps 1 through 4 of ‘Activating the Service Diagnostic Modes. NOTE: Rotating the dial too fast or too slow will affect entry > Ifo indicators come on after pressing the START button, go to TEST #1, page 3.5 in the order of most recent to oldest. (Refer to Fault/ Error Code charts on pages 2-6 to 2-7,) NOTE: A fault/error code will be removed from ‘memory if it does not reoccur after 10 consecutive wash cycles. 2. To clear fault codes: > Turn cycle selector knob until the status LEDs flash ON and OFF (see figure 2, page 2-2) > Press and hold the START button for 3 seconds to clear all fault codes and exit Fault Code Display Mode. Fault/Error Code Display Method Fault/error codes are displayed by alternating the state of the Status LEDs in one second intervals. All fault/error codes have an Fi and an Ef, The Fit indicates the suspect System/Category and the Eff indicates the suspect Component system. If the Sense/Fill LED is ON, the Fault Number is represented; if OFF, the Error Number is represented (see example below). ‘The remaining LEDs (Wash, Rinse, Drair/Spin, and Done] represent the fault and error code in binary. (See Fault/Error Code Charts on pages 2-6 to 2-7 for more information.) ON. SaTws eos E i ly x |e : el ge| 2 | 2 | sz] i e| ale | 3 sb] 8 i Tieeds |. ped os 2 as |e Le |= am & [os es LED names may vary between makes and models, 27° Stacked Laundry Center il 2-3DIAGNOSTICS & TROUBLESHOOTING For Service Technician Use Only Automatic Test Mode (Page 2-10) To access Automatic Test Mode, perform steps 1 and 2 of Activating the Service Diagnostic Test Modes. Turn the cycle selector knob until the status LEDs correspond as follows = *Drain/Spin” LED On ooo ao Some Wah Rinse Drain Done ti ‘Son NOTE: Status LED names may vary between makes and models Press the START button to begin the automatic test. See page 2-10 for order of automatic test. 1 Upon entering the automatic test mode, the washer will perform an automatic test with water cycles to check major Washer functions, Pressing the START button will manually advance to the next step, 1m Press and hold the START button for 3 seconds at any time to exit Automatic Test mode. IMPORTANT: Lid must be closed with lid lock enabled to perform test. Manual Test Mode (Page 2-11) To access Manwal Test Mode, geform steps 1 and 2 of Aetvating the Service Diagnostic Test Moves, tur the cycle Selector knob und the staus LéDs correspond a5 follows @ “Drain/Spin” & “Done” LEDs On ooo eae Segge Wash Rinse Drain Done ti Spin IH Press the START button to enter Manual Test Mode. See page 2-11 for manual test mode Upon entering the manual test mode, the washer will have all outputs OFF. The cycle selector knob is used to select the output to be tested The Start button will ativate/deactivate the selected output, When the selected output is activated, the corresponding status LEDS flash ON & OFF. 1m Press and hold the START button for 3 seconds at any time to exit Manual test mode IMPORTANT: As a safety feature, the lid must be closed with lid lock enabled to activate either Agitate or Spin Test. NOTE: Multiple outputs may be activated simultaneously. 1utputs left on will time-out after S minutes. Calibration Mode NOTE: Calibration oniy applies to models that do not have level selection IMPORTANT: Calibration must be performed when any of the following components have been replaced: Main Control, Basket, Drive Assembly, Suspension, Motor, and Capacitor. Not performing calibration wil result in poor wash performance. Do NOT interrupt calibration, disturb washer, or remove power; otherwise, calibration must be repeated 1 Lid must be down to perform test Basket must be empty to perform test (no water or clothes). Calibration cycle runs for approximately 2~4 minutes.” Cycle completes when lid unlocks and washer enters standby mode. *if Calibration Mode is run on a washer with a porcelain basket, the time necessary to complete the calibration may be longer. NOTE: Before beginning calibration, check the drive system to verify that the cam on the splutch is moving freely and not binding To access Calibration Mode, perform steps 1 and 2 of ‘Activating the Service Diagnostic Test Modes. Turn the cycle selector knob until the status LEDs correspond as follows: "Rinse" LED On ooogodo Seuse Wash Rinse ran Dove i Spin NOTE: Status LED names may vary between makes and models. Press the START button to begin washer calibration. All status UI Test Mode “To access Ul User Interface) Test Mode, perform steps 1 and 2 ‘of Activating the Service Diagnostic Test Modes. Turn the cycle selector knob until the status LEDs correspond as follows: “Rinse” & “Drain/Spin” LEDs On oboouoaeaeao (Sasa Wash Rise (AQeie (Done i pn NOTE: Status LED names may vary between makes and models. Use LED # identifications. Press the START button to begin the UI test. Upon entering the Ul test mode, all status LEDs will be turned ON. Pressing the Start button will turn on and off all status LEDs, or toggle the state of each status LED independently, (Example: if are on, and 3 are off, then 2 will be turned off and 3 turned on.)DIAGNOSTICS & TROUBLESHOOTING For Service Technician Use Only When rotating the cycle selector knob, each click “indent” toggles the "Done" (5) LED. Turning the rotary switches will toggle the following status LEDs on and off. ‘+ Rotary Switch #1 — toggles (1) Sense/Fill LED ‘+ Rotary Switch #2 ~ toggles (2) Wash LED ‘© Rotary Switch #3 — toggles (3) Rinse LED + Rotary Switch #4— toggles (4) Drain/Spin LED NOTE: The number and location of rotary switches varies between makes and models. Switches are read from left to right, the leftmost switch being #1. Press and hold the START button for 3 seconds at any time to exit UI test mode, Washer will exit UI test mode after 5 minutes of inactivity ‘or unplugging the power cord, Software Version Display Mode To access Software Version Display Mode, perform steps 1 and 2 of Activating the Service Diagnostic Test Modes. Turn the cycle selector knob until the status LEDs correspond as follows: “Rinse,” “Drain/Spin,” and “Done” LEDs On oom aeae Seuge Wash Rise Drain Done i spn NOTE: Status LED names may vary between makes and model. Press the START button to begin software display mode. Upon entering the software version display mode, the Major, Minor, and Test version numbers for the software are displayed by alternating the state of the Status LEDs in one second intervals; the process repeats following a pause, For example, if the s/w version is 02.01.17, the following sequence would be displayed: w 8 & 2 4 Hope ww noone oO Boooe i Sense Wash Rinse Qian Done fi Spin Press and hold the START button for 3 seconds at any time to exit software version display mode. Tachometer Verification Mode To access Tachometer Verification Mode, perform steps 1 and 2 of Activating the Service Diagnostic Modes. Turn the cycle selector knob until the status LEDs correspond as follows: Wash’ and “Done” LEDs On oOogoaoaG Sqmge Wash Rinse Qn Done ti Spin NOTE: Status LED names may vary between makes and models. Press the START button to begin tachometer verification mode, Tachometer verification uses the status LEDs to represent the tachometer frequency (basket RPM). For example, slowly turn the basket by hand; as the basket turns, the DONE, DRAIN/SPIN, RINSE, and WASH status LEDs will illuminate one at a time in a visually repeating ‘oycle. The LED timing is derived from the tachometer signal itself Press and hold the START button for 3 seconds at any time to exit tachometer verification mode. Customer Viewable Fault Codes (Washer) ‘There are three fault codes that may be visible to the customer indicated by the following Status LEDs: WASH LED ON (Long Fill Fault) ~ Refer to “No Fill, Long Fill” Con page 2-8 for information, '_DRAIN/SPIN LED ON (Long Drain Fault) Refer to “Long Drain” on page 2-9 for information. LID LOCK LED FLASHING CONTINUOUSLY (Lid Lock Fault) ~ Run TEST #3: Drive System on page 3-8. According to the result, refer to "Basket Speed Fault” “Shifter Fault,” "Motor Fault,” or "Motor Unable to Reach Target RPM" on page 2-8. Finally refer to “Lid Lock Fault” on page 2-7. FOR SERVICE FAULT AND ERROR CODES, CONTINUE TO PAGES 2-6 TO 2-9 27” Stacked Laundry Center il 2-5DIAGNOSTICS & TROUBLESHOOTING For Service Technician Use Only Fault/Error Codes (Washer) See page 2-3 to access Fault Code Display Mode. * ifthe Sense/Fill LED is ON, the fault code is represented; if OFF, the error code is represented. Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. Even Ein Status LEDs Status LEDs Explanation & Recommended Procedure (Status LED names may vary between makes and models) 4 | 3] 8]8-| 2 &2Z|5|2/83| 8 FOEO-NO FAULT of fela[z]a FOE2 - OVERSUDS CONDITION DETECTED. E 2 Fault is displayed when suds prevent the basket from spinning up to speed or the pressure sensor detects rising suds level. The rain control will lush water in attempt to clear suds. f the water flush is unable to correct the problem, this may indicate: + echanial eon on drive mechani or basket (othing between baset a) FOE4= HIGH WATER TEMPERATURE = RINSE CYCLE Le ELE Fault is displayed when washer detects water temperature 105°F (40°C) or higher during rinse cycle. foes OFF BALANCE OAD DETECTED x CEE Fault dled when an off balance conditions detected "cheek for weak suspension Basket shoud not Dounce up and down more than once when pushed + Clothing shouldbe dsriuted evenly when loading FIEL= MAN CONTROL ALE Ez ae a Tnieatess man corel a FEZ MOTOR CONTROL FAULT Le mle 2 Inet fault ofthe motor orvl scion of the main conta FREI = STUCKKEY i mT z ‘See TEST A Camole and ndetor page 312 Continued on next page 2-6 M27” Stacked Laundry CenterDIAGNOSTICS & TROUBLESHOOTING For Service Technician Use Only Fault/Error Codes (Washer) Continued Etna Enna Status LEDs Status LEDs Explanation & Recommended Procedure {Status LED names may vary between makes and models) 3) 2| 3] 3.) 2] 3.) 2/3)) 2 BE|2| 2/65] 8)S=| S| 2/85) 8 F2E3 — SWITCH MISMATCH ala afte [ela The switches do not match the console or are not operating correctly + Fault occurs during Diagnostic Test Mode if a switch mismatch is detected, + See TEST #4: Console and Indicators, page 3-12. TEI ~ PRESSURE SYSTEM FAULT lee Fault is displayed when the Main Control detects an out of range pressure signal * Check pressure hose connection from tub to pressure sensor. Is hose pinched, kinked, plugged, or leaking air? + See TEST #5: Water Level, page 3-13. Sei UD SWITCH FAULT Lee Ea Fault is displayed if id is in locked state, but lid switch is open; contro! not sensing the strike in the lid lock. * User presses Start with id open. * The main control cannot detect the lid switch opening and closing properiy. + Strike not assembled correctly on the lid * Lid lock beze! not installed correctly (must be square to embossing and flush to top), + See TEST #7: Lid Lock, page 3-15, FSE2~ UD LOCK FAULT La_ EGET: BI Fault is displayed if id lock has not moved into locked position or motor cannot be powered, * Lid is not closed completely due to interference. * Check for lock interference with lock striker. + Wash media buildup (detergent, lint, etc.) is preventing the lock mechanism from sliding. + Main control detects open lid switch when attempting to lock. + Main control cannot determine if id lock is in a locked state, * See TEST #7: Lid Lock, page 3-15, FSE3 UD UNLOCK FAULT Leal Er: iraea| Fault is displayed if id lock has not moved into unlocked position or motor cannot be powered * Check for lock interference with lock striker. * Main control cannot determine if id lock isin an unlocked state. + See TEST #7: Lid Lock, page 3-15, TSEA~ LD NOTOPENED BETWEEN CYCLES lee oe Fault is displayed ifthe following conditions occur: * User presses Start after several consecutive washer cycles without opening lid + See TEST #7: Lid Lock, page 3-15, Continued on next page 27” Stacked Laundry Center Ml 2-7DIAGNOSTICS & TROUBLESHOOTING For Service Technician Use Only Fault/Error Codes (Washer) Continued Eton Eicon Explanation & Recommended Procedure (Status LED names may vary between makes and models) 8 _| 3] 3/222 22/2] 2/23] 8 F7E1— BASKET SPEED FAULT E Fault is displayed when the main control cannot determine speed of basket, or speed changes too quickly. + See TEST #3: Drive System, page 3-8 * Calibration - run Calibration Mode, page 2-4 + Locked rotor - check that basket, impeller, and motor can rotate freely. + Check harness connections from main contro) to motor and shifter. + See TEST #3a: Drive System-Shifter, page 3-8. + Control not sensing the basket move in spin—run Tachometer Verification Mode, page 5. + Bad motor capacitor, motor or capacitor connector disconnected, or broken wires to motor or capacitor. + Belt is off or pulley is loose—check drive belt. Verify that belt is fully installed on both pulleys. Also, check that the pulleys are fastened securely to the motor shaft and agitator shaft. + See TEST #3b: Drive System-Motor, page 3-10. + For more details, see document W10606242. FTES SHIFTER AULT Ea Fault is displayed when the main control cannot determine position of shifter. + See TEST #3: Drive System, page 3-8 ‘Check harness connections from main control to motor and shifter. + Observe shifter operation. + See TEST #3a: Drive System-Shifter, page 3-8 EE fs -oTOR AUT ESS EE eT ETE Tastes an open dds or courerdodiwse creole tor see TESTH3:rve Stem, page 38 77E7 MOTOR UNABLE TO REACH TARGET APM Ea Faults dpayed when base speed sensor detest get RPM was neteathe. wee TEST #3: Drv Sytem, pope. + Mechanical feetonon dive mechanism or aster clthing between basket and tub) FREI NO FILL, LONG FILL Le] Le | Fault is displayed when the water level does not change for a period of time OR water is present but main control does not detect the water level changing. ‘1s water supply connected and turned on? + Low water pressure; fil times longer than six minutes, Are hose screens plugged? * Check for proper drain hose installation. Is water siphoning out of the drain hose? + Drain hose must not be more than 4.5" (114 mm) into the drain pipe. + Check pressure hose connection from tub to pressure sensor. Is hose pinched, kinked, plugged, or leaking air? + See TEST #2: Valves, page 3.7. Continued on next page 2-8 M27” Stacked Laundry CenterDIAGNOSTICS & TROUBLESHOOTING For Service Technician Use Only Fault/Error Codes (Washer) Continued Enna) Eten Status LEDS Status LEDS Explanation & Recommended Procedure (Status LED names may vary between makes and models) 3_lslelzelele_lalelelye 22|2|2| 32 23) 2| 2/2 &E| S| | 55] 8]e =] S| 2/85] 8 FES OVERFLOW CONDITION E Faults displayed when main control senses water level that exceeds the washer's capacity. ‘+ May signify problem with inlet water valves. + Check pressure hose connection from tub to pressure sensor. Is hose pinched, kinked, plugged, or leaking air? + Onboard pressure transducer fault. + Check for proper drain hose installation. is water siphoning out of the drain hose? Drain hose must not be more than 4.5” (214 mm) into the drain pipe. Make sure drain hose is not seated into drain pipe, and that there is an air gap for ventilation. Ensure drain height is between 39” (991 mm) and 8 (2.4 m) above the floor. + See TEST #2: Valves, page 3-7 and TEST #5: Water Level, page 3-13. Te] a F8ES ~ HOT, COLD REVERSED Faults displayed when the hot and cold inlet hoses are reversed, + See TEST #2: Valves, page 3-7. FEL LONG DRAIN le al Faults displayed when the water level does not change after the drain pump is on for 10 minutes. ‘Is the drain hose or the drain pump clogged? Check tub sump under impeller for obstructions. «Is the drain hose height greater than 8" (2.4 m)? Too much detergent. + Check pressure hose connection from tub to pressure sensor. Is hose pinched, kinked, plugged, or leaking air? + Is the pump running? If not, see TEST #6: Drain Purp, page 3-14 Te Te] + Make sure niet hoses are connected corety, T= Ts] 27” Stacked Laundry Center ml 2-9DIAGNOSTICS & TROUBLESHOOTING For Service Technician Use Only Automatic Test Mode (Washer) - See page 2-4 to access Automatic Test Mode. Press the START button to begin the Automatic Test. -on IMPORTANT: Lid must be closed and locked to perform Automatic Test Boa am Recommended Procedure zlulele|] 8 (Status LED names may vary between makes and models) 2| 2 | ge| 3 In Seconds UD WiLL LOCK, 1 Motor must be at “0” RPM. If lid does not lock, go to Manual Test: Lid Lock, page 2-11. COLD VALVE Witt ACTUATE [= Teal T wateris nt presen goto Manual Tes Cold Va, page 2 HOT VALVE WIL ACTUATE 5 If water is not present, go to Manual Test: Hot Valve, page 2-11. RESERVED FOR FUTURE DEVELOPMENT. Washer will pause for 5 seconds. RESERVED FOR FUTURE DEVELOPMENT. Hot water valve will actuate for the specified time period, RESERVED FOR FUTURE DEVELOPMENT. Cold water valve will actuate for the specified time period. HOT & COLD VALVE WILL ACTUATE 45 Hot & cold water valves will actuate for the specified time period. SHIFTER MOVES TO AGITATION POSITION Ll [als motor doesnot ast, oto Marval Test Gel or Heary Aton, page 2 MOTOR AGITATES [LL lel 2 motor does no agate, oto Manca Test Gertler Heavy Again, page 27 DRAIN PUM WIL ACTUATE [= Teal 300 water's no aang, oto Marval Tess Ori ge 21 SHIFTER MOVES TOSPIN POSTION Leia baskets nt tring goto Manual Test Low or Hh Spin, pose 27 MOTOR SPS (ala eal 0 basket spot Tring go Wanul Test ow or High Spin pone 27 UID REMAINS LOCKED UNTIL WASHER SENSES A STOPPED BASKET [ele Eon sos Basket must stop spinning (0 RPM) before test continues to next phase. Time for basket to stop spinning may vary from 30 seconds up to 2 minutes. LID WILL UNLOCK AND CYCLE COMPLETES IF id does not unlock, go to Manual Test: Lid Lock, page 2-11 1 “3 min LB 2-10 M27” Stacked Laundry CenterDIAGNOSTICS & TROUBLESHOOTING For Service Technician Use Only Manual Test Mode (Washer) - See page 2-4 to access Manual Test Modd_1- 0" Pressing the START button will activate/deactivate each output. When the output is activated, the corresponding Status LEDs will flash. IMPORTANT: Lid rust be closed and locked to perform SPIN & AGITATE tests Baad Output Details NOTE: Outputs will time-out after 5 minutes, up Lock WASH RINSE DRAIN DONE UD Lock Lock and unlock the lid. NOTES: When lock is enabled, the “Lid Lock” LED will turn ON. Will only lock when lid is closed. Will only unlock when basket RPM is 0. If id is not closed, washer wil flash status LEDs on and off, + Iflid does not lock or unlock, go to TEST #7: Lid Lock, page 3-15. (COLD VALVE. Turns ON and turns OFF cold water valve. + ifvalve does not turn on, go to TEST #2: Valves, page 3-7. HOT VALVE Turns ON and turns OFF hot water valve, + ifvalve does not turn on, go to TEST #2: Valves, page 3-7. RESERVED FOR FUTURE DEVELOPMENT if selected, status LEDs will lash on and off RESERVED FOR FUTURE DEVELOPMENT if selected, status LEDs will flash on and off RESERVED FOR FUTURE DEVELOPMENT if selected, status LEDs will flash on and off. RESERVED FOR FUTURE DEVELOPMENT if selected, status LEDs will lash on and off. DRAIN, Turns ON and turns OFF the drain pump. + If pump does not turn on, go to TEST #6: Drain Pump, page 3-14. RESERVED FOR FUTURE DEVELOPMENT selected satus LEDs wil fash on and of LOW SPIN~To perform ex Id must be cowed and odiad Ez Spins best for 019 50D RPM, NOTE low upto 1 seconds or her torepostion. WPORTANT. To aijate Lawson Water in tub must be drained before test If motor does not spin, go to TEST #3a & 3b: Drive System (Shifter & Motor), pages 3-8 & 3-10. HIGH SPIN —To perform test fd must be closed and locked. [al [= [ea] Spins basket from 0 to maximum RPM. NOTE: Allow up to 15 seconds for shifter to reposition, IMPORTANT: To activate High Spin, RPM must read “0” and lid must be closed with lid lock enabled. if lid snot closed, status LEDS will lash on and off. IMPORTANT: Water in tub must be drained before test. + If motor does not spin, go to TEST #3a & 3b: Drive System (Shifter & Motor), pages 3-8 & 3-10. GENTLE AGITATION — To perform test must be closed ad locked. [el [217 [on| Shifts from idle motor to gentle CW/CCW agitation. NOTE: Allow up to 15 seconds for shifter to reposition, IMPORTANT: To activate Gentle Agitation, RPM must read “0” and lid must be closed with lid lock enabled. If lid is not closed, status LEDs will lash on and off. If motor does not agitate, go to TEST #3a & 3b: Drive System (Shifter & Motor), pages 3-8 & 3-10. HEAVY AGITATION = To perform tes id must be closed and locked. le al Shifts from idle motor to gentle CW/CCW agitation. NOTE: Allow up to 15 seconds for shifter to reposition, IMPORTANT: To activate Gentle Agitation, RPM must read “0” and lid must be closed with lid lock enabled. If lid is not closed, status LEDs will flash on and off If motor does not agitate, go to TEST #3a & 3b: Drive System (Shifter & Motor), pages 3-8 & 3-10. 27” Stacked Laundry Center Ml 2-11DIAGNOSTICS & TROUBLESHOOTING For Service Technician Use Only Washer Troubleshooting Guide NOTE: Always check for error codes first (pages 2-6 to 2-7), Some tests will require accessing components. See page 3-3, for component locations, For detailed troubleshooting procedures, refer to "Troubleshooting Tests” beginning on page 35. Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. Problem _| Possible Cause Checks & Tests Won't Power Up | Nopower to washer. ‘Check power at outlet, check crclt breakers, fuses, or junction oNocoenton Sox connections + nosttus tbs [Gpnnesion problem eweenAC | Check he AC plug power arnes and main contal fer Min control not proper istled_ [See TEST #4; Console and indeators, page 3-12, Main Control problem See Test Wis Main Control page 35 wont start Gyde | not dosed Check for interference with i Ld mat be ord foreele No response when start pressed" [User interface problem See TEST #4: Console and indicators, page 3-12, Main Control problem See TEST #1: Main Control page 35 Ul Went Accept | User interface problem. See TEST Ha: Keys and Encoders, page 3-12, Selections Main Control problem See TEST #1: Main Control, page 3-5 Wor't Fill ‘No water supplied to washer. 1. Check water connections to washer. 2. Verify that hot and cold waster suppl son. Plugged fitersereen Cheek for plugged filter or sereen inthe water valve or hoses Drain hose installation, Check fr proper drain hose installation Valve problem See TEST #2: Valves, page 37 Main Control problem See Test 1s Main Control, page #5, Overills Pressure hose See TEST #5: Water Level, page 313 Valve problem. See TEST H2: Valves, page 37. Washer requires calibration Perform washer callbration on page 2-4 Onboard pressure transducer | See TEST AS: Water Level, page 3-13 Main control problem: See TEST H1: Main Control, page 3-5 Tncorect Water | Waterhoseinsaliton ‘Make sure inlet hoses are connected properiy Valve problem. See TEST #2: Valves, page 37 Main control problem See TEST #1: Main Control, page 3-5 Continued on next pageDIAGNOSTICS & TROUBLESHOOTING For Service Technician Use Only Washer Troubleshooting Guide (continued) Problem Possible Cause Checks & Tests Won't Agitate Water covering the impeller? See TEST HS: Water Level, page 3-13, is id open during the cycle? ‘check for interference with lid Lid must be closed. Drive belt Verify that drive belts not damaged Harness connections. ‘Check harness connections between main control and drive system Shifter problem: See TEST #30: Drive System Shifter, page 3-8. ‘Motor problem. See TEST H3b: Drive System ~ Motor, page 3-10. ‘Tachometer problem. Ne ub mover ent or tub speed out of normal ange ‘Main Control problem ‘See TEST Wi: Main Control, page 35. ‘Won't Spin Isl lpckshowing open during ithe | See TEST #7: Lid Lock, page 325, Drive bert Verify that drive belt is not damaged. Harness connections. Sheek armess connections between man control and drive Shifter problem: See TEST #3a: Drive System ~ Shifter, page 38. Motor problem See TEST #3b: Drive System — Motor, page 3-10. Tachometer problem Ta mova ot 1 seed ou of normal range Main Control problem: ‘See TEST #1: Main Control, page 35. Won't Drain Drain hose installation ‘check for proper drain hose installation, Make sure itis nat inserted more than 4.5" (114mm). Make sure drain hose is not Sealed into drain pipe, and that snere is an air gap for ventilation, Standpipe position Ensure dain eight is between 39” (991 mm) and 8” (2.6m) Plugged drain hose. ‘Check drain hase for obstructions: Obstructions to drain pump, Check tub sump under agitator plate & basket for obstructions, Harness connections. ‘Check harness connections between main control and drain pump. Drain pump. ‘See TEST #6: Drain Pump, page 3-14, Main Control problem: See TEST #1: Main Control, page 35, Gycle Time Longer | Oversuds. 1. Verify use of HE detergent. ‘han expected 2 excessive detergent usage Off balance. 1. Load is off balance 2. Balance ring water leak. Drain hose installation. ‘Check for proper drain hose installation. Make sure itis not inserted more than 4.5” (114 mm). Make sure drain hose is not sealed into drain pipe, and that there isan air gap for ventilation, Standpipe position Ensure drain height is between 39” (981 mm) and &’ (2.4m) above the floor Draining slowly. ‘Check for pump or drain hose obstructions, Water pressure drop. Results in longer fill time. Friction or drag on drive, Check motor and bearings; check for clothes between tub and basket. Weak suspension. Basket should not bounce up and down more than once when pushed, Continued on next page 27” Stacked Laundry Center Ml 2-13DIAGNOSTICS & TROUBLESHOOTING For Service Technician Use Only Washer Troubleshooting Guide (continued) Problem Possible Cause Checks & Tests Poor Wash Oversuds. Verify use of HE detergent. Performance Excessive detergent usage. Please reference Use Gre Gude Load is tangling ‘Washer not loaded propery. Perform washer calibration on page 2-4 Incorrect water level Perform washer calibration on page 2-4 See TEST #2: Valves, page 3-7. See TEST #5: Water Leve!, page 3-13, Overloaded washer. Oversuds (see above), Items caught in tub sump, ‘Weak suspension Shifter not moving into position (see TEST #3a}. Cold/Rinse water > 105°F (40°C). Clothes wet after cycle is complete {hot water saturated, but very damp} Load not rinsed. Check proper water supply. Not using HE detergent. Washer not loaded properly Shifter not moving into position (see TEST #3a}. See TEST #2: Valves, page 3-7. Washer not loaded properly, Not using HE detergent. Not using correct cycle Shifter not moving into position (see TEST #3a). Not cleaning clothes ‘Washer overloaded. Bleach added incorrectly. Sharp items in tub. 1. 2 1 2 1, 2 3 1 2. 3 4 . 6 7. See TEST #6: Drain Pump, page 3-14. 1 2 3 4 s. 1 2 3 4 Fabric damage. 1 2 3 ‘Wrong option or cycle selection. | Refer customer to “Use & Care Guide”, 2.14 Wl 27” Stacked Laundry CenterDIAGNOSTICS & TROUBLESHOOTING For Service Technician Use Only Dryer Troubleshooting Guide Problem Possible Cause Checks & Tests Won't Power Up * No operation No power to dryer. Check power at outlet, check creut breakers, uses, or junction Connection problem between AC + No button plug and power harness. response See Test #1: Supply Connections, page 48. Won't Start Cycle | Door not fully closed or striking the door atch Be sure the door is completely closed, then press and hold the START button oy p + No response when Start button is [ Door switch problem, See Test #5: Door Switch, page 4-14, essed p Drive belt/belt switch problem. See Test #2: Motor Circuit, page 4-9. Thermal fuse/motor problem: See Test #2: Motor Circuit, page 49. Won't Shut Off When | Poor airflow. Check lint screen and exhaust vent. Clean if necessary. Expected Moisture sensor problem, Sep Test 4: Moisture Sensor, page 4-13 (long vent models aniy) Heat system problem, See Test #3: Heat System, page 4-10. Drum Won't Spin | Drive belt/belt switch problem, See Test #2: Motor Circuit, page 4-9. Thermal fuse problem. See Test 3a: Thermal Fuse, page 4-11. Door switch problem. See Test HS: Door Switch, page 4-14, Motor problem, See Test #2: Motor Circuit, page 49. Won't Heat Check Installation. Verify proper dryer installation. Heat system malfunction, See Test #3: Heat System, page 4-10. Inline thermal fuse problem. See Test #3d: Inline Thermal Fuse, page 4-11. Heats In Air Cycle | Heater coil shorted. See Test #3: Heat System, page 4-10. Heater relay shorted! See Test #3: Heat System, page 4-10. Heater system problem. See Test #3: Heat System, page 4-10. Shuts Off Before Lint sereen full Clean if necessary. Refer customer to Use and Care Guide. Clothes Are Dry Exhaust vent clogged Clean if necessary. Refer customer to Use and Care Guide. Moisture sensor problem, Seg Test: Moisture Sensor, page 4-13 (long vent models aniy) 27” Stacked Laundry Center i 2-15DIAGNOSTICS & TROUBLESHOOTING Notes 2-16 27° Stacked Laundry CenterTESTING — WASHER Section 3 Testing - Washer This section provides a wiring diagram, control board specifications, testing procedures and strip circuits for the 27” Stacked Laundry Center "Washer.” Testing: Safety Information ‘Component Locations - Console Electronics ‘Component Locations - Drive System/Drain Pump Wiring Diagram Component Testing TEST #1: Main Control Main Control Board / Connectors & Pinouts TEST #2: Valves TEST #3a: Drive System - Shifter TEST #3b: Drive System - Motor TEST #4: Console and Indicators TEST #5: Water Level TEST H6: Drain Pump TEST H7: Lid Lock Notes 27” Stacked Laundry Center i 3-1TESTING — WASHER For Service Technician Use Only OA fe si 8 Electrical Shock Hazard Electrical Shock Hazard ‘Only authorized technicians should perform Disconnect power before servicing. diagnostic voltage measurements, Replace all parts and panels before operating. After performing voltage measurements, Failure to do so can result in death or disconnect power before servicing. tletitieal shock Failure to follow these instructions can result in death or electrical shock. Voltage Measurement Safety Information When performing live voltage measurements, you must do the following: Verity the controls are in the off position so thatthe appliance does not start when energized ‘Allow enough space to perform the voltage measurements without obstructions Keep other people a safe distance away from the appliance to prevent potential injury. Always use the proper testing equipment. After vollage measurements, always disconnect power before servicing, IMPORTANT: Electrostatic Discharge (ESD) Sensitive Electronics ESD problems are present everywhere. Most people begin to feel an ESD discharge at approximately 3000V. It takes as little as 10V to destroy, damage, or weaken the main control assembly. The new main control assembly may appear to work well after repair is finished, but a malfunction may occur ata later date due to ESD stress. Use an anti-static wrist strap. Connect wrist strap to green ground connection point or unpainted metal in the appliance -OR- ™ Touch your finger repeatedly to a green ground connection point or unpainted metal in the appliance. Before removing the part from its package, touch the anti-sta connection point or unpainted metal in the appliance. Avoid touching electronic parts or terminal contacts; handle electronic control assembly by edges only. = When repackagi bag toa green ground 1g main control assembly in anti-static bag, observe above instructions. IMPORTANT SAFETY NOTICE — “For Technicians only” This service data sheet is intended for use by persons having electrical, electronic, and mechanical experience and knowledge at a level generally considered acceptable in the appliance repair trade. Any attempt to repair a major appliance may result in personal injury and property damage. The manufacturer or seller cannot be responsible, nor assume any liability for injury or damage of any \d arising from the use of this data sheet. 3-2 M27” Stacked Laundry CenterTESTING — WASHER For Service Technician Use Only COMPONENT LOCATIONS — CONSOLE ELECTRONICS & SWITCHES Pressure Timer and Start Hose Timer Boards Switch Main Washer Control Board Rotary Switches Board (long vent models only) COMPONENTS LOCATIONS, BOTTOM VIEW — DRIVE SYSTEM & DRAIN PUMP. Pulley Cover. Shifter Assy Shifter Assy Connector Ps WN Counterweight (not on all models) Motor Pull lotor Pulley a Drain Pump PSC Motor Connector Drive Bett Drain Hose Shatt Pulley Run Capacitor 27° Stacked Laundry Center il 3-3TESTING — WASHER For Service Technician Use Only nes seca Eas LEGEND 5 3 = | cm Line 1 2 oem 2 heat Neutral : g Ground WIRING DIAGRAM MAIN CONTROL ROTARY SWITCHES. 3-4 M27” Stacked Laundry CenterTESTING — WASHER For Service Technician Use Only ADANGER Q Electrical Shock Hazard Only authorized technicians should perform diagnostic voltage measurements. After performing voltage measurements, disconnect power before servicing. Failure to follow these instructions can result in death or electrical shock. Component Testing TESTING WASHER COMPONENTS FROM THE CONTROL Before testing any of the components, perform the following checks: + The most common cause for mis-diagnosed control failure is poor connections. Therefore, disconnecting, inspecting and reconnecting wires will be necessary throughout test procedures. + Alltests/checks should be made with a VOM or DVM having a sensitivity of 20,000 ohms-per-volt DC, or greater. + Check all connections before replacing components, looking for broken or loose wires, failed terminals, or wires not pressed into connectors far enough. + Voltage checks must be made with all connectors, attached to the boards. + Resistance checks must be made with power cord unplugged or power disconnected, and with wiring harness or connectors disconnected from the control. The testing procedures in this section may require the use of needle probes to measure voltage. Failure to use needle probes will damage the connectors. TEST #1: Main Control This test checks for incoming and outgoing power to and from main control. This test assumes that proper voltage is present at the outlet. 1. Unplug washer/dryer or disconnect power. 2. Remove console to access main control. 3. Verify that ALL connectors are inserted all the way into the main control 4, Plug in washer/dryer or reconnect power. 5. With a voltmeter set to AC, connect black probe to 15-2 (Neutral) and red probe to 15-1 (L1) > If 120 VACis present, go to step 6 If 120 VACis not present, check the AC power cord and power harness for continuity. See Wiring Diagram on. page 3-4 6, Is the “Diagnostic LED” ON or OFF? (See Figure 1 on page 3.6 for LED location.) > ON: (+5 VDC present) continue to step 7. OFF: (+5 VOC missing) proceed to step 8. 7. With a voltmeter set to DC, connect black probe to J12-4 (Circuit Gnd) and red probe to 412-1 (+12 VOC) > If-+12 VOCis present, main control supplies are good. > If +12 VOC is not present, go to step & Check if shifter assembly is affecting the main control DC supplies. a. Unplug washer/dryer or disconnect power. b. Remove connector 112 from main control ©. Plug in washer/dryer or reconnect power. d. Repeat steps 6 and 7. Perform the =12 VDC check inside header 112 on the board do not short pins together. > Ifone or more DC voltages are still missing, go to step 9. > Ifthe DC voltages return, check for short in harness between main control and shifter assy. > Ifharness and connections are good, replace shifter assembly 9, Main Control has malfunctioned, a. Unplug washer/dryer or disconnect power. b. Replace the main control . Reassemble all parts and panels. d. Plug in washer/dryer or reconnect power. Calibrate washer and perform Automatic Test to verify repair, Continue to next page for Main Control Board diagram and Main Control Board connectors & pinouts 27° Stacked Laundry Center i 3-5TESTING —- WASHER For Service Technician Use Only MAIN CONTROL BOARD (FIGURE 1) < = represents J12 Shifter pint S49 valves J5 Power Hamess v2 Draini — J6Lid Diagnostic LED Motor Lock a MAIN CONTROL BOARD CONNECTORS AND PINOUTS (FIGURE 2) wn 2) 8 cc) [—) S124 GRY -SVDC (CIRCUIT GND) S| fe] 136 Bik ROW2 E 4J12-3 BLU SHIFTER POSITION INPUT 8] \c] 35 BLK ROWS = 12-2 PNK RPM INPUT 2 |e) 44 Buk coLumno 5 S24 BLK + 12V0C =] /of 433 ReD COLUMN’ €| co} 432 RED COLUMN2 S| (2 J31 RED COLUMNS 6 198 OPEN 3S| [=| 463 RED Lock switch 97 OPEN 8) |} 62 war 1 on 196 OPEN S 46-1 BLU. LID SWITCH/LOCK SOLENOID g 18-5 BLU. COLD VALVE (N) D z 19-4 BKW COMMON (L1) 2 Eo 193 OPEN ©) [—) 2-6 RED MOTOR cw WINDING (\) 192 OPEN | 42-5 ORN MOTOR CCW WINDING (N) J8-1 RED HOT VALVE (N) S| —/ J2-4 Bk MOTOR (Lt COMMON) <=, —| J2-3 CTBLUDRAIN PUMP MOTOR (1) 2| —| 2-2 BKIW Li COMMON &| le 2-4 BRN SHIFTER MOTOR (N) 68 BLK NEUTRAL Be BLK Lt 3-6 M27” Stacked Laundry CenterTESTING — WASHER For Service Technician Use Only Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. TEST #2 Valves ‘This test checks the electrical connections to the valves, and the valves themselves. 1. Check the relays and electrical connections to the valves by performing the Cold and Hot Valve tests under Manual Test Mode on page 2-11. Each test actvates and deactivates the selected valve. The following steps assume one (or more) valve(s id not turn on 2. For the valve(s) in question check the individual solenoid valves a. Unplug washer/dryer or disconnect power b. Remove console to access main control . Remove connector J9 from main contral. Refer to main control diagram on page 36 4. Check harness connection to solenoid valves. 3. Check resistance of the valve coils across the following J9 connector pinouts: Valve Pinout Hot Valve 19,184 Cold Valve 19,584 Resistance should be 890-1.3k 0, > Ifresistance readings are tens of ohms outside of range, check lower washer harness connector according to diagram. If stil outside of range, replace the valve assembly. > Ifresistance readings are within range, replace main control and calibrate washer. Perform Automatic Test to verify repair, Foure 1 VALVES: N r —MAIN CONTROL _ r —MAINCONTROL. | 1 | ; ova 1 | T L ka | “Tez | "(ea || par T COLD VALVE ree T MAIN RELAY. | ‘ 335 gs | | WATER INLET VALVES Po LLL 790-8400 Poe —__! Fgre2 27° Stacked Laundry Center Ml 3-7TESTING — WASHER For Service Technician Use Only re tel sil 8 Electrical Shock Hazard ‘Only authorized technicians should perform diagnostic voltage measurements. After performing voltage measurements, disconnect power before servicing. Failure to follow these instructions can result in death or electrical shock. TEST #3 Drive System Pre-Test Procedure 1. Activate Service Diagnostic Test Mode, retrieve any fault/ error codes, and clear them. Ifthe displayed error codes are F7-E1, F7-£5, or motor speed codes, there is likely a ‘motor, capacitor, or shifter related issue. 2. Once the error codes are cleared, enter Manual Test Mode and run the Heavy Agitation test; if the motor runs after 15~20 seconds, there is not a problem with the ‘motor, capacitor, control, or wiring harness connections (although the black wire from the shifter to the control should still be checked). NOTE: The speed wheel in the transmission only turns during the spin cycle. 3. While in Manual Test Mode, try to get the washer to spin; if the motor hums briefly and then shuts down (with the lid lock indicator blinking), go to Fault Code Display Mode and look for shifter or basket speed errors, which verify an issue with the shifter/sensor assembly (optical sensor is not reading the motor speed) TEST #3a: Drive System — Shifter ‘This test checks connections, shifter motor, switch, and optical NOTE: Refer to Figure 2, “Shifter Assembly Strip Circuit” on page 3-9 for tests and measurements IMPORTANT: Drain water from tub before accessing bottom of washer Functional Check: 1. Check the shifter and electrical connections by performing both the Spin AND Agitate test under Manual Test Mode ton page 2-11. The following steps assume that this step was unsuccessful 2. Unplug washer/dryer or disconnect power. 3. Check to see if basket will turn freely. > Ifbasket turns freely, go to step 4. > If basket does not turn freely, determine what is ‘causing the mechanical friction or lockup. 4, Remove console to access main control. 5. Visually check that the J12 and J2 connectors are inserted all the way into the main control > If visual checks pass, go to step 6, > If connectors are not inserted properly, reconnect J12 ‘and J2 and repeat step 1. Shifter Motor: NOTE: Before starting the electrical check, verify that the cam con the splutch is moving freely and not binding 6. Remove connector 12 from main control. With an ‘ohmmeter, verify resistance of the shifter motor across the following J2 connector pinouts: 32 Connector Pinout 2182 ‘Component Shifter Motor Resistance should be 2k to 35k Q. > fvalues are correct, reconnect J2 and proceed to step 7. > Ifvalues are open or out of range, check lower washer harness connector according to diagram. If the values are still open or out of range, go to step 13, 7. Plug in washer/dryer or reconnect power. 8. With a voltmeter set to AC, connect the black probe to 32-2 (L1) and red probe to 12-1 (N). Activate shifter motor by switching between Spin and Agitate modes. Energize ‘outputs using Manual Test Mode on page 2-11. IMPORTANT: Lid must be closed with Lid Lock enabled to tun the SPIN and AGITATE tests, NOTE: It will take 4~15 seconds for the shifter to change states. > IF120 VACis present, go to step 9. > If 120 VACis not present, go to step 17. Shifter Switch: 9. With a voltmeter set to DC, connect the black probe to 112-4 (Circuit Gnd) and red probe to J12-3 (Shifter Switch). Inmanual test mode, switch between Spin and Agitate modes. Voltage should toggle between 0 and +5 VOC. SPIN = 45 VDC AGITATE = 0 VDC > If voltage corresponds to setting, go to step 10. > If voltage does not switch, check lower harness ‘connector according to diagram. If voltage still does not ‘switch, go to step 12. Optical Sensor: 10. With a voltmeter set to DC, connect the black probe to 112-4 (Circuit Gnd) and red probe to 112-1 (#12 VOC) > If+12 VOCis present, goto step 11. } F412 VOCis not present, check lower harness connector according to diagram. If+12 VOC is still not present, goto step 17. 3-8 M27” Stacked Laundry CenterTESTING - WASHER For Service Technician Use Only 11. Activate Tachometer Verification Mode from the Service 17. If the preceding steps did not correct the problem, replace Diagnostic Test Modes (see page 2-5). Slowly turn the ‘the main control basket by hand. The four status LEDs should illuminate ‘a. Unplug washer/dryer or disconnect power. one at a time to represent basket RPM. b > Ifthe tachometer is not verified, go to step 12. © Resssemble a parte and panels 4 > ifthe tachometer is verified, go to step 37 2 Plug in washer/dryer or reconnect power Calbrate 12, Unplug washer/dryer or disconnect power Washer and pertm Automat Tet very Fopae 13, Tit washer/dryer back to access the bottom of the washer dnd te drive motor area 14, Visually check the electrical connections tothe shite. The Shifter (Actuator) > ifisual check passes, go to step 15, > thoonnections are loose reconnect the electrical ‘The siter, also know as te actuator, serves several functions. onmections and repeat step 1. 15. with an ohmmeter, check the harness for continuity Between the shifter and main contel using te pinouts in the following chart. > i theres continuity, gto step 16 > ifthere is no continuity, replace the lower or upper washer harness and repeal sep Replace the main control 1. Ithas a synchronous motor that shifts the splutch slider, 2. It monitors the position of the splutch, 3. Ithouses a transmission speed/position optical sensor. Shifter to Main Control & Drain Pump ‘Shifter connector Pin to lower hamess connector Pin 2 to main control 12-2 Shier connector Pin 21 Tower hames connector Pin 4 to main contol J124 Shifter connector Pin 3 to lowar harness connector Pin to main contol 2-2 ES ‘Shier connector in 6 to lower hamess connector Pin So main contol J124 Shifter connector Pn 6 to lower harass connecor Pin 5 to main contol 2-1 16. Replace the shifter assembly a, Unplug washer/dryer or disconnect power. b. Replace shifter assembly. . Reassemble all parts and panels. d Plug in washer/dryer or reconnect power. Calibrate washer and perform Automatic Test to verify repair Figure 1 shifter (Actuator) onnectr Pin o lower hares connector Pin to main contol 123 SHIFTER ASSEMBLY N Shifter Assy u i tance 2k to 3.5k ohms it I i i Top, 1 Pins faa 1 Piné 2-4} 2 Pin 6 Pin 3}—* “ate | | TL pint 1 | | | esi nal 7S" egy tee | Pin 3 ie wi swteh r | Creu Ground | 12-4} — eo —PInS} YS | Pint} —@ —fF12-2]- wom | 6 ft2-1 Pin 2|_] Sensor ; Ping 7 I 4 L Figure 2 27” Stacked Laundry Center ml 3-9TESTING — WASHER For Service Technician Use Only ADANGER Y Electrical Shock Hazard Only authorized technicians should perform diagnostic voltage measurements. 8 With a voltmeter set to AC, connect black probe to 12-4 (Li), red probe to 12-5 (CCW Winding). > 1f120 VAC is cycling ON during CCW rotation, goto step 9. > If120 VACis not present, go to Test #1: Main Control, page 35. 9. Unplug washer/dryer or disconnect power. 10. Remove connector J2 from main control, With an ohmmeter, check resistance of motor windings across the following 12 connector pinouts: NOTE: Ifthe console has a cycle selector knob and 4 rotary switches, the motor size is 1/3 HP. After performing voltage measurements, Sie [Motor Winding | Pinout | Resistance disconnect power before servicing. rT Diee oe Failure to follow these instructions can result in Lower harness death or electrical shock. connector, & 9 CW Winding 2485 Sto95 Lower harness TEST #3b: Drive System - Motor connector, 8 & 10 aap | CwWinding 12,486 35106 This test checks the motor, motor windings, wiring, and start Lower harness capacitor. connector, 8&9 NOTE: Refer to Figure 3, “PSC Motor Strip Circuit” on page Cow Winding BARS 35106 3-11 for tests and measurements Lower harness IMPORTANT: Drain water from tub before accessing bottom of connector, 8 & 10 washer. 1. Check the motor and electrical connections by the Gentle or Heavy Agitation test under Manual Test Made on ppage 9. Verify that the basket is spinning in a clockwise direction while performing Low or High Spin test under Manual Test Mode on page 2-11. The following steps assume that this step was unsuccessful 2. Unplug washer/dryer or disconnect power. 3. Check to see if basket will turn freely. > Ifbasket turns freely, go to step 4. > Ifbasket does not turn freely, determine what is causing the mechanical friction or lockup, 4, Remove console to access main control 5. Visually check that the J12 and J2 connectors are inserted all the way into the main control. > If visual checks pass, go to step 6. > Ifconnectors are not inserted properly, reconnect J12 and J2 and repeat step 1. 6. Plug in washer/dryer or reconnect power. Run the Gentle Agitation test under Manual Test Mode on page 2-11 7. With a voltmeter set to AC, connect black probe to 12-4 (L1) and ted probe to J2-6 (CW Winding) > If 120 VAC is eycling ON during CW rotation, go to step 8. > If 120 VAC is not present, go to Test #1: Main Control, page 3-5, ifvalues are open or out of range, go to step 11, Ifvalues are correct, go to step 15. 111. Tilt washer/dryer back to access drive system. 12, Visually check the mounting bracket and electrical connections to the motor and shifter. Verify that the wires between the motor and the harness are connected this way: Black-white/White, Orange/Yellow, and Red/Red. > If visual check passes, go to step 13, } Ifconnections are loose, reconnect the electrical connections, reassemble motor cover, and repeat step 1. 13. With an ohmmeter, check the harness for continuity between the main control, motor, and run capacitor using ‘the following test points, ‘Motor Harness Check Motor connector Pin 1 to chassis ground ‘Motor connecor Pin to lower hamess connector Pin 10 to main contol 2-5 Motor connector Pin 3 o run capacitor Pin 3 ‘Motor connector Pn 4 te lower hamessconneclor Pin @to main contol 126 Motor connector Pin 4 o run capacitor Pint Motor connector in 2t wer amass connector Pin to main contol 124 > there is continuity, go to step 14, > If there is no continuity, replace the lower or upper washer harness (depending on where the issue was) and repeat step 1. 3.10 27" StaTESTING — WASHER 14, wit For Service Technician Use Only ith an ohmmeter, check resistance of motor windings at following motor connections. NOTE: Ifthe console has a cycle selector knob and 4 rotary switches, the motor size is 1/3 HP. Size_[ Motor Winding] Motor Pinout _ | Resistance wane [cw winding Pins 4 &2 51095 cow Winging Pins 4&2 51095 waKP [_cwwinding Pins 4&2 35106 cow Winding Pins 4&2 35106 values are open or out of range, replace motor. If values are correct, go to step 15. Test Motor Run Capacitor/Inductor: 415. Test Motor Run Capacitor. NOTE: A faulty capacitor may cause the motor to “hum,” not start, or turn slowly. Discharge the capacitor by touching the leads of a 20,000 0 resistor to the two terminals. b. Disconnect the wires from the capacitor terminals. c > > 16. If With an ohmmeter, measure across the terminals and note reading. Ifa steady increase in resistance is noted, continue to step 16. If the capacitor is either shorted or open, replace capacitor, calibrate, and repeat step 1 the preceding steps did not correct the motor problem, replace the main control b d Unplug washer/dryer or disconnect power. Replace the main control Reassemble all parts and panels, Plug in washer/dryer or reconnect power. Calibrate washer and perform Automatic Test to verify repait PSC Drive Motor: Motor Connector In a Figure 1 Run Capacitor/Inductor: KO Figure 2 MOTOR ASSEMBLY Main Control low Trine 7 ui | Main Control | Ping [Ka Zo [ea|4 Hei \cow TRING * 4/3 HP Motor — Each Winding 3.5 to 6 ohms/ * 1/4 HP Motor - Each Winding 5 to 9.5 ohms Figure 3 27 Stacked Laundry Center Ml 3-11TESTING — WASHER For Service Technician Use Only Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. TEST #4: Console and Indicators Console and Indicators Check: This testis performed when any of the following situations occurs during "UI Test Mode” on page 2-4 None of the LEDs light up One or more Status LEDs are flashing Turning rotary switch does not toggle LED None of the LEDs light up: 1. Unplug washer/dryer or disconnect power. 2. Access the main control and visually check that ALL connectors are inserted all the way into their respective headers, See Figure 1 4. Visually check that the main control assembly is properly inserted in the console. 4, If both visual checks pass, follow procedure under TEST #1, "Main Control” on page 3-5 to verify supply voltages. 5. To verify repair, activate the Service Diagnostic Mode, and then perform Ul Test Mode on page 2-4 One or more Status LEDs are flashing: fone or more of the status LEDs are flashing (on and off in 0.5 second intervals}, refer to the following notes to identify the switch(es) in question. Reference the wiring diagram on page 3-4 when performing the following procedures. 2. Verify the switch connector is inserted all the way into the main control. b. Check the harness between the switch and main control for continuity. Check for shorts . Replace the switch, NOTE 1: The number and location of rotary switches varies between makes and models, NOTE 2: Regardless of location, switches are read from left to right, the left-most switch being #1 NOTE 3: Each rotary switch and the cycle selector knob is, represented by the following status LEDs: + Rotary Switch #1 ~ toggles (1) Sense/Fill LED + Rotary Switch #2 ~ toggles (2) Wash LED + Rotary Switch #3 — toggles (3) Rinse LED + Rotary Switch #4 ~ toggles (4) Drain/Spin LED * Cycle Select Knob toggles (5) Done LED NOTE 4: Status LED names may vary between makes and models. Use LED if identification. ooog od Sqpe Won Rise Qala Oone Turning rotary switch does not toggle LED: Perform the procedures under "One or more Status LEDs are flashing” J12 Shifter Oe J2 Dra sermon et Motor JB Lia J3 Rotary Encoders Lock Figure + 3-12 M27” Stacked Laundry CenterTESTING - WASHER For Service Technician Use Only Pressure Hose to Pressure Dome Electrical Shock Hazard Disconnect power before servicing. ~~ Replace all parts and panels before operating. Failure to do so can result in death or a& electrical shock. ~ » _ | -_- TEST #5: Water Level i ‘This test checks the water level sensing components. The Figure 2 washer has an on-board pressure transducer. NOTE: Usually, if the pressure transducer malfunctions, the washer will generate a long fll, or long drain error. 1L. Check the functionality of the pressure transducer by running a small load cycle. The valves should turn off ‘automatically after sensing the correct water level in the tub. The following steps assume that this step was unsuccessful . Drain the tub until all water has been removed. Unplug washer/dryer or disconnect power. Remove console to access controls. . Check hose connections between the pressure transducer (Figure 1), the pressure dome attached to the tub (Figure 2), and the barbed connector between hoses is correctly assembled, NOTE: the barbed connector is located in the dryer compartment to the right of the motor (see Figure 3) Figure 3 6. Check to ensure hose is routed correctly in the dryer and, the lower washer cabinet and not pinched or crimped by the back panel 7. Verify there is no water, suds, or debris in the hose or dame. Disrannect hase from main cantral and blow int hose to clear water, suds, or debris 8. Check hose for leaks. Replace if needed. 9, Replace the main control and calibrate washer. Perform Automatic Test to verify repair. Figure 1TESTING — WASHER For Service Technician Use Only Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. TEST #6: Drain Pump Perform the following checks if washer does not drain. NOTE: Refer to Figure 1, "Drain Pump Strip Circuit” for tests and measurements, IMPORTANT: Drain water from tub before accessing bottom of ‘washer. 1. Check for obstructions in the usual areas, Clean and then, perform step 2. 2. Check the drain pump and electrical connections by performing the Drain Test under Manual Test Mode on ppage 2-11. The following steps assume that this step was Unsuccessful 3. Unplug washer/dryer or disconnect power. 4, Remove console to access main contra. 5. Visually check that the J2 connector is inserted all the way Into the main control > If visual check passes, go to step 6. > If connector is not inserted properly, econnect J2 and repeat step 2. 6. Remove connector 12 from main control. With an chmmeter, verify resistance values shown below across the following J2 connector pinouts: DRAIN PUMP. N ‘Component, 32 Connector Pinout Drain Pump 12,283 Resistance should be 14-25 0, If values are open or out of range, check lower harness connector, pin 7 & 6. If values are still open or out of range, go to step 7, > lfvalues are correct, go to step 11. 7. Tilt washer/dryer back to access drain pump. Verify pump is free from obstructions. 8. Visually check the electrical connections at the drain pump. > if visual check passes, go to step 9, > Ifconnections are loose, reconnect the electrical connections and repeat step 2. 9. With an ohmmeter, check harness for continuity between the drain pump and main control. See chart below. ‘Main Control to Drain Pump Drain pump Pin 1 to lower harness connector Pin 7 to main contol 12-3 Drain pump Pin 2 to lower harness connector Pin 6 to main contol 12-2 > if there is continuity, go to step 10. > if there is no continuity, replace the lower or upper washer harness (depending on where the issue was) ‘and repeat step 2. 10. With an ohmmeter, measure the resistance across the two pump terminals. Resistance should be 14-25 0. > If values are open or out of range, replace the pump motor. > Ifthe resistance at the pump motor is correct, go to step 11 11. [If there is a stuck pump, check for a blown board. if the board has a blown R69 surge resistor, check for stuck or shorted pump motor; if OK, check all other loads with input to the board, 12. Ifthe preceding steps did not correct the drain problem, replace the main control '. Unplug washer/dryer or disconnect power. b. Replace the main control . Reassemble all parts and panels. d. Plug in washer/dryer or reconnect power. Calibrate washer and perform Automatic Test to verity repair, uu Main Control Drain Pump Motor Main Control roa aa 1_ k2 |_ pin? (> Ping I ka L 35-2; —| - (23 }-e Pin 1H! ova SHPin 2}-@ [2-2 1-5-1 Train Pump Motor Relay | Motor To Minka “7 Motor Resistance 14 to 25 ohms Figure 1 3:14 M27” Stacked Laundry CenterTESTING ~ WASHER For Service Technician Use Only Mfened Contacts | Lid Lock ‘Component Resistance 3 (23 Lock Switch Lid Closed = ie2 1161 | pnzea Solenoid 85 to 155 ohms : i. Locks Locked= ohms Vasa | 162 | pinta2 Unlocked = Open Circuit Electrical Shock Hazard Disconnect power before servicing. Lud switch | Lid Open = Open circuit | 46-2 | 16-1 | Pin 2.83 Replace all parts and panols before operating. © resistance values are good, go to step 7 Failure to do so can result in death or > If switch measurements do not match the values electrical shock. shown in the table for unlocked (or locked) condition, verify the connection with the upper washer harness according to the chart. If the connection is Ok, a problem exists in the lid lock. Reglace the lid lock mechanism. je 7. Ifthe preceding steps did not correct the lock problem, TEST #7: Lid Lock replace the main control 2. Unplug washer/dryer or disconnect power. ». Replace the main control . Reassemble all parts and panels. 4, Plug in washer/dryer or reconnect power. Calibrate Perform the following checks if the washer does not lock (or unlock) 1. Perform the Lid Lock test under Manual Test Mode on page 2-11. The following steps assume that this step was, page 2-11, Th washer and perform Automatic Test to verfyrepat. 2. check ld lock mechanism for obstruction or bindin Repair as necessary, % Lid Lock Assembl 3. Unplug washer/dryer or disconnect power. 4, Remove console to access main control 5, Visually check that the J6 connector is inserted all the way into the main control > If visual check passes, go to step 6. } If connector is not inserted properly, reconnect J6 and repeat step 1. 6, Remove connector J6 from main control. With an cohmmeter, verify lid lock resistance values shown in the following chart across the following J6 connector pinouts: UD LOCK MAIN CONTROL LID LOCK ASSY — BANCoMRe pK A HP ROCKASSY I : LL. woswnen ——toexsousnow | veo [ley } spo O I \ < | w Z | u [2 2 = I ; me 2 | 1 | LUD LOCK FEEDBACK | J6-3 * a 1 | oa rt Poo Le L ! Figure 1 27” Stacked Laundry CiTESTING — WASHER Notes 3-16 M27” Stacked Laundry CenterTESTING — DRYER Section 4 Testing - Dryer This section provide wiring diagrams, timer, specifications, testing procedures, and strip circuits for the 27” Stacked Laundry Center "Dryer." Testing: Safety Information Dryer Troubleshooting Guide Wiring Diagram - Standard Vent Electric Dryer Wiring Diagram - Standard Vent Gas Dryer Wiring Diagram - Long Vent Electric Dryer Wiring Diagram - Long Vent Gas Dryer TEST #1: Supply Connections TEST #2: Motor Circuit TEST #3: Heat System TEST #3a: Thermal Fuse TEST #3b: Thermal Cut-Off TEST #3c: Gas Valve ‘TEST #3d: Inline Thermal Fuse TEST #4: Moisture Sensor TEST HS: Door Switch Notes 27” Stacked Laundry Center i 4-1TESTING — DRYER For Service Technician Use Only OA fe si 8 Electrical Shock Hazard Electrical Shock Hazard ‘Only authorized technicians should perform Disconnect power before servicing. diagnostic voltage measurements, Replace all parts and panels before operating. After performing voltage measurements, Failure to do so can result in death or disconnect power before servicing. tletitieal shock Failure to follow these instructions can result in death or electrical shock. Voltage Measurement Safety Information When performing live voltage measurements, you must do the following: Verity the controls are in the off position so thatthe appliance does net start when energized Allow enough space to perform the voltage measurements without obstructions Keep other people a safe distance away from the appliance to prevent potential injury. Always use the proper testing equipment. After voltage measurements, always disconnect power before servicing, IMPORTANT: Electrostatic Discharge (ESD) Sensitive Electronics ESD problems are present everywhere. Most people begin to feel an ESD discharge at approximately 3000V. It takes as little as 10V to destroy, damage, or weaken the main control assembly. The new main control assembly may appear to work well after repair is finished, but a malfunction may occur ata later date due to ESD stress. Use an anti-static wrist strap. Connect wrist strap to green ground connection point or unpainted metal in the appliance -OR- ™ Touch your finger repeatedly to a green ground connection point or unpainted metal in the appliance. Before removing the part from its package, touch the anti-sta connection point or unpainted metal in the appliance. Avoid touching electronic parts or terminal contacts; handle electronic control assembly by edges only. = When repackagi bag toa green ground 1g main control assembly in anti-static bag, observe above instructions. IMPORTANT SAFETY NOTICE — “For Technicians only” This service data sheet is intended for use by persons having electrical, electronic, and mechanical experience and knowledge at a level generally considered acceptable in the appliance repair trade. Any attempt to repair a major appliance may result in personal injury and property damage. The manufacturer or seller cannot be responsible, nor assume any liability for injury or damage of any \d arising from the use of this data sheet. 4:2 M27” Stacked Laundry CenterTESTING — DRYER For Service Technician Use Only Dryer Troubleshooting Guide Problem Possible Cause Checks & Tests ‘Won't Power Up + No operation No power to dryer. (Check power at outlet, check circuit breakers, fuses, or junction box connections, Connection problem between AC + Nobutton plug and power harness, response ‘See Test #1: Supply Connections, page 4-8. ‘Won't Start Cycle + No response when Door not fully closed or striking the door fateh. . Be cure the door is completely closed, then press and hold the START button _ ® Start button is | Door switch problem, See Test #5: Door Switch, page 4-14 Pressed Drive belt/belt switch problem. | See Test #2: Motor Circuit, page 49) Tnermal fuse/motor problem See Test #2: Motor Circut, page 4. ‘Won't Shut Off when | Poor airflow. ‘Check lint screen and exhaust vent. Clean if necessary Expected Moisture sensor problem. Sep est #4: Moisture Sensor, page 4-13 (long vent models only) Heat system problem. See Test #3: Heat System, page 410. Drum Won't Spin __| Drive belt/belt switch problem. See Test #2: Motor Circuit, page 49. Thermal fuse problem. ‘See Test #3a: Thermal Fuse, page 4-11. Door switch problem. See Test #5: Door Switch, page 4-14, ‘Motor problem See Test #2: Motor Circuit, page 49. Won't Heat Check Installation, Verity proper dryer installation, Heat system malfunction, See Test #3: Heat System, page 4-10, Inline thermal fuse problem, ‘See Test #3d: Inline Thermal Fuse, page 4-11. Heats in AirCycle | Heater coll shorted. See Test #3: Heat System, page 4-10, Heater relay shorted. See Test #3: Heat System, page 4-10. Heater system problem. See Test #3: Heat System, page 4-10, ‘Shuts Off Before Lint screen ful Clean ifnecessary, Refer customer to Use and Care Guide. Clothes Are Dry Exhaust vent clogged Clean if necessary. Refer customer to Use and Care Guide. ‘Moisture sensor problem, Sep Testa: Moisture Sensor, page 4-13 (lng vent models only) 27” Stacked Laundry Center 4-3TESTING — DRYER For Service Technician Use Only Wiring Diagram - Standard Vent Electric Dryer 240 vous op venus J's, LEGEND I" Line 1 5 Line 2 Ll} . Neutral ; ha te a, : ‘wks at ete tr aA vot aeserTabte ot nesastoe vrcmrne tg Bt ee ed uw Lone itor rebioS ae DRYER TIMER CONTACTS Dryer Timer - Standard Vent x «/x/x/o/e umeapostion /./,°/ 7/2 / a ¢ NORMAL DELICATE 7AIR ONLY DIO END OF CYCLE: TIMED DRY LEGEND = OPEN = cLoseD OESN'T MATTER, ITHER (NOT BOTH) = WHERE SPECIFIED Figures 44 M27” Stacked Laundry CenterTESTING — DRYER For Service Technician Use Only Wiring Diagram - Standard Vent Gas Dryer ' rat 120 vrs Line 1 LEGEND Neutral ——— Ground boo swarcH notated Lou wo Aue at aL vow icbiostat DRYER TIMER CONTACTS Dryer Timer - Standard Vent «/x/z/o umeneosmon /.°/,°/ 5/3 NORMAL DELICATE, ‘AIR ONLY lo END OF CYCLE: TIMED DRY LEGEND = OPEN cLoseD DOESN'T MATTER, EITHER (NOT BOTH) ok = WHERE SPECIFIED Figure 1 27” Stacked Laundry Center i 4-5TESTING — DRYER For Service Technician Use Only Wiring Diagram - Long Vent Electric Dryer 240 VOLTS ope 120 vours, le LEGEND ee Line 1 Line 2 Neutral ——— Sear IF ot ree re DRYER TIMER CONTACTS Dryer Timer - Long Vent 9 / if there i no continuity, replace the power cord and test the dryer > Ifthere is continuity, go to step 4 4, Ina similar way, check which terminal ofthe plug is connected to the left-most contact on the terminal block and make a note of it. Ths willbe Li (black wire) in the wiring diagram. > When this is found, go to step 5. If neither of the plug terminals have continuity with the left most contact of the terminal block, replace the power cord and retest dryer. 5. Access the machine electronics without disconnecting any wiring to the timer 6. With an ohmmeter, check for continuity between the Li terminal of the plug (found in step 4) and pin Con the timer > Ifthereis continuity, go to step 7. > Ifthere is no continuity, check that wires to the terminal block are mechanically secure. iFso, replace the main wire harness and test the dryer. 7. Check for continuity between the neutral (N) terminal of the plug and the door switch If there is continuity, go to step 8. If there is no continuity, and the mechanical connections of the wire are secure, replace the main wire harness. 8, Visually check that ALL connectors are fully inserted into ‘he timer and the Start switch, 9, Reassemble all parts and panels. 10. Plug in dryer or reconnect power. ELECTRIC DRYER (Canadian Installations): 1. Unplug dryer or disconnect power. 2. Remove the cover plate from the lower center portion of the back of the dryer. 3. Access the machine electronics without disconnecting any wiring to the timer. 4, With an ohmmeter, check the continuity from the L1 plug terminal of the power cord to pin Con the timer and from the N plug terminal of the power cord to the door switch, > If continuity exists for both connections, goto step 6. > fan open circuit is found, check the integrity of the connections of the power cord to the harness in the dryer and the integrity of the power cord itself 5. If itis necessary to replace the power cord, remove the retaining clip that secures the cord to the back panel Disconnect the cord from the main harness and the {ground wire from the rear panel, then pull out the power cord, 6. Visually check that ALL connectors are fully inserted into the timer and the Start switch 7. Reassemble all parts and panels. 8, Plugin dryer or reconnect power. GAS DRYER (U.S. and Canadian Installations): 1. Unplug dryer or disconnect power. 2. Remove the cover plate from the lower center portion of the back of the dryer. 3. Check that the power cord is firmly connected to the dryer's wire harness. 4, Access the machine electronics without disconnecting any wiring to the timer. 5, With an ohmmeter, check for continuity between the neutral (N} terminal of the plug and the door switch, > If there is continuity, go to step 6. > Ifthere is no continuity or if there is an open circuit, replace the power cord. Otherwise, go to step 6. 6. Ina similar way, check for continuity between the L1 terminal of the plug and pin C on the timer. > Ifthere is continuity, go to step 7. > If there is no continuity or if there is an open circuit, replace the power cord. Otherwise, replace the main harness, 7. Visually check that ALL connectors are fully inserted into the timer and the Start switch, 8, Reassemble all parts and panels. 9. Plug in dryer or reconnect power. 4:8 M27” Stacked Laundry Center