Maria Isabel Zaldivar Tessier

Hotel Management
Phone: E-mail: iz8179de@westpost.
net
Objective
Customer Service / Conventions / Banquets Social Events / Food and Beverage
* A challenging position within the hospitality industry, in leading hotel, cate
ring company or restaurant chain. Bring dedication and professionalism to the
areas of food & beverage, banquets and conventions providing quality customer s
ervice.
Education
* Bilingual. 100% fluency in English & Spanish (born in LA, Ca.).
* Postgraduate in Hotel Management (Barcelona, Spain). Universidad de Hosteleria
y Turismo Sant Pol de Mar, 1999 - 2000.
* BA in Hotel Management (Mexico, D.F.). Centro de Estudios Superiores de San A
ngel, graduated in 1999.
* Relevant Seminars: Finance for Non-Finance People, Decision-Making, Managemen
t, Strategic Marketing, 1999.
* PC proficiency. Word, Excel, Power Point & Internet functions. Able to quick
ly learn new programs.
* World Pastry Forum, at The Rio Hotel in Las Vegas Nevada, July 2002
Summary of Qualifications
Customer Service / Sales
* Committed to customer satisfaction. Strive to provide excellent customer serv
ice, overseeing companys standards.
* Management Support. Able to assist in maintaining proper staffing levels, acc
urate reporting of numbers, ordering supplies, and supporting the companys marke
ting programs.
* Proactive and service-oriented. Good problem-solving, organization & communica
tion skills. Like challenges, work well under pressure in fast-paced environment
s.
Professional Experience
Emphasis on customer service and sales. Skills to effectively resolve problems
and deal with difficult, demanding situations and clients.
Employment
The Resort at Singer Island
Starting on March 27th 2007, with two weeks of intense training before the open
ing of The Resort on April 10th 2007.
From March 2007 until August 2007 working as a server at our fine dining restau
rant Solu.
From August 2007 until November 2007 Human Resources Coordinator.
From November 2007 until June 2008 Solu restaurant greeter and supervisor for t
he breakfast and lunch hours.
From July 2008 to January 2010, In room dining and Honor Bar Supervisor as well
as Solu Restaurant breakfast and lunch supervisor.
Responsible of supervising 10 to 12 In room dining and honor bar associates and
4 to 6 Solu associates, also I supervise how the orders are being taken and del
ivered, making and posting the In room dining and honor bar schedule every week,
doing the weekly tips for the In room dining associates, checking the associate
s weekly hours and correct code for other positions worked during the week, chec
king the honor bar item inventory and giving the order of the needed items to th
e correct person.
I supervise our associates and help them in any way possible, complying with St
arwood policies and Brand standards and later with Urgo hotels policies and Marr
iott Brand Standards.

Sales Executive
NRM Communications (Ncleo Radio Mil) Feb. 2004/June 2004
Creating new accounts with different types of clients. Looking for and achievin
g new ways to get clients and promote there product in the radio.
Executive Account Assistant
Hacienda de los Morales, Mexico City May 2001 Jun. 2002
* Banquets & Fine Catering. Prepare contracts, customer service, supplier contac
t, facilities supervision for small & large social events such as weddings, brid
al showers, conventions, seminars, etc.
* Created and authored detailed proposal for The Hacienda de los Morales Wedding
Expo project.
Restaurant Managers Assistant & Supervisor
Senor Frogs Restaurant / Andersons Group, Mazatlan. Aug. / Oc
t. 2000
* Assist, supervise & coordinate all facets of restaurant service efficiently, m
aintaining pleasant attitude in working with the public while supporting Manager
and employees in their duties.
General Managers Assistant.
Munchen Motors / BMW Dealership, Mexico City. 1998
* Coordinate car deliveries, custody of accessories, organize promotional events
, support sales staff, create control forms for inventories and orders and provi
ded quality customer service.
Stage Programs
Ritz Hotel Madrid, Spain. Catering Department, 560 hrs. 1999 2000.
Villa Vera Hotel & Racket Club, Acapulco, Mexico. Involved in all operations o
f this 100-room Five-Star hotel. Multi-tasking, filled-in as needed: Reception
, Reservations, Public Relations, Human Resources, Kitchen, Restaurant & Houseke
eping Departments, 360 hrs. 1995.
Westin Galeria Plaza Hotel, Mexico City. Public Relations Department. Coordin
ate art shows & media relations. 120 hrs., 1994.
Caballo Bayo Restaurant, Mexico City. Assist in diverse areas: Kitchen, Resta
urant, Client Reception (hostess), 120 hrs. 1994.
General Data
Self employed, started a pastry business, MIZT BAKERY was founded in February of
1995, specializing in chocolate treats, like cakes, pies, brownies, cookies and
truffles, as well as kids birthday cakes, special orders for special occasions,
I personally prepared, baked, decorated and delivered every cake, to the addre
ss requested form the client. At MIZT BAKERY we also organized social events lik
e weddings, baptisms, anniversaries, birthdays. MIZT BAKERY closed in January 20
05, with a promise of never leaving our clients, delivering and baking every cak
e, pie, brownie or cookie that they need when they need it, and planning their e
vents, like the wedding we planned in December 2006, until we can open our doors
to the public again.
Personal Achievements
During my work experience at The Resort at Singer Island I have been nominate 7
times for stellar associate of the month in the months of June 2007, November 2
007, January 2008, February 2008, March 2008, April 2008, April 2009 and Septemb
er 2009, wining the Stellar Performance of the month of April 2008 and September
2009.
The most important thing for me is my personal growth in the working place and i
n my personal life.
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