MAGGIE FIXLER

maggie.fixler1@gmail.com

HIGHLIGHTS

Computer Skills: Adobe Indesign, Adobe Spark, Square Point of Sale, MailChimp, Edelweiss, Kindful, Squarespace,
MyEmma, JSTor, Microsoft Office Suite, Facebook, Instagram, Twitter, Tweetdeck, Loomly, Microsoft Teams, Slack,
ServiceNow, Zoom, Crowdcast, Webex, Polaris
Language Skills: Ability to read and write French with intermediate conversational skills, elementary Spanish

Summary: Demonstrated leadership experience and a passion for providing high quality, literacy-based programming to the
Louisville community

WORK EXPERIENCE
Louisville Free Public Library, Louisville, KY
Library Programs Coordinator: June 2021-present
· Organize, schedule, and coordinate community outreach events and activities
· Assist patrons and complete special projects, and deliver high-quality programming
· Lead, develop, and coordinate specialized programs and services to build capacity for the library
· Give talks to community groups and schools, and direct tours of the library
· Attend public meetings and community group meetings to provide information
Interapt, Louisville, KY
Quality Assurance Analyst & Training Professional: September 2020-June 2021
· Give detailed feedback on agent phone calls for quality assurance purposes
· Regularly meet with client and company leadership to ensure all stakeholder concerns are met
· Work with minimal supervision, utilizing organizational skills to multi-task and problem solve
· Conduct and organize virtual training sessions for adult learners
· Provide one-on-one coaching and evaluation sessions with each Support specialist, targeting
individual needs and aiming to improve overall workforce quality
Carmichael’s Bookstore, Louisville, KY
In-Store Events Manager: November 2017- September 2020
· Coordinate and run weekly in-store author readings and events
· Supervise and oversee event staff, providing structure and organization
· Maintain detailed records of past events, keep organized calendars and lists, and utilize feedback
to improve future events
· Write proposals for authors on tour, utilizing excellent written communication skills
Ahrens Education Center Louisville, Kentucky
Basic Literacy Instructor: January 2020- December 2020
· Instruct, guide, and foster learning in diverse groups of low-literacy adults, in person and online
· Create person-centered lesson plans based around learner goals
· Provide one-on-one instruction, guidance, and support to ensure student success

EDUCATION

INDIANA UNIVERSITY AT BLOOMINGTON, Bloomington, IN Fall 2019-present

M.S.Ed in Adult Education M.S.Ed expected Spring 2022

CONNECTICUT COLLEGE, New London, CT BA May 2016

Major: Literatures in English Magna Cum Laude