TOTAL QUALITY MANAGEMENT

IMPORTANT QUESTION
UNIT I
Part A

1. What is the definition of ISO on quality?

2. Define Quality.
3. What are the six basic concepts of TQM?
4. What is the vision statement?
5. What is Quality Costs?
Part B
1. Briefly, explain the historical review of TQM?
2. What are the duties of the quality control?
3. What are Deming’s philosophy and belief?
4. What are the fourteen principles of transformation to cure the sins?
5. Explain dimension of product and service quality.
UNIT II
Part A
1. What Is Taguchi Loss Function?
2. What is PDCA cycle?
3. What are the seven deadly diseases found by Deming
4. What is Kaizen?
5. Define Cause and effect diagram.
Part B
1. Explain the 14 Principle Of Deming contribution towards quality.
2. Compare And Contrast The Principles Of Deming With Juran Crosby? .
3. Briefly Explain The Contribution Of Ishikawa
4. Describe the 5s implementation in manufacturing and services sector.
5. Elaborate the following
a. Masaaki imai’s contribution
b. Taguchi Loss Function.
UNIT –III
Part A
1. What is control chart?
2. Define 6 Sigma.
3. Define Terotechnology.
4. Define reliability?
5. What are the Limitations of BPR Why BPR? Projects Fail
Part B
1. Discuss in detail the various types of control charts for attributes and variables?
2. Explain What are the 6 Big Losses ?
3. Elaborate Twelve Steps for TPM Development.
4. Explain the benefits of TPM (TPM Achievements).
5. Explain the steps involved in a Business Process Reengineering.

UNIT-IV
PART A
1. What is QFD?
2. What do you mean by FMEA?
3. Define POKA Yoke.
 4. What is Bench marking?
5. Difference between customer requirement and technical description in HOQ.
Part B
1. Discuss the process of constructing the HOQ.
2. What is QFD? How the organisation is going to proceed QFD?
3. Discuss the various types of FMEA in detail:
4. How do you document the FMEA process?
5. Does the voice of the customer have any influence on the house of quality?

UNIT V
PART A
1. What is quality audit?
2. What are various types of audits?
3. What is ISO 14000?
4. What is employee involvement?
5. What is quality council?
6. Define leadership?
PART-B

1. What is ISO 9001:2000, 14000, 14001, quality audits?

2. Discuss the detail about employee involvement that is related to quality management
3. What is TQM culture? How it is effective in the organization?
4. How motivation is a source in improving the quality of the organization?
5. Discuss in detail about the various quality councils in India?