6512 Lake Forest Dr.

Avon, IN 46123 317-902-5495

sf85fb44@westpost.net
Sandi Frizzell
Summary Business professional specializing in technology instruction and support
Experience 2007 - Present 1st Class Solutions Indianapolis, IN
Technology Trainer (Contractor)
* 2nd Qtr. 2010 Lead trainer providing custom, classroom style training to over
3,700 retailers throughout Indiana for Hoosier Lottery & Scientific Games
* 1st Qtr. 2010 delivered custom training to 270 Eli Lilly Oncology sales repres
entatives and sales managers for new Contact Management internal system
* Provided customized Word and Excel training for over 150 hospital employees, i
ncluding administrative staff, nurses and doctors in New Castle, IN
1998-present The Training Station of Indiana, Inc. Avon, IN
Founder, CEO and Technology Instructor
* Opened small, personal computer training and consulting company
* Focus on training desktop applications and MS Office for small to medium size
companies, real estate professionals and educators
* Managed a staff of nine employees at one time
* Provided hands-on training / consultation to hundreds of businesses and indivi
duals, including Allison's (GM), Ameritech/SBC/AT&T, Avon Community Schools, Bro
wnsburg Community Schools, Coldwell Banker Alliance, Envisioning Financial, F. C
. Tucker Company, Inc., Henry County Memorial Hospital, Kittle's Furniture, and
all Legislative Assistants for State Senate.
* Frequently customize course content to meet client's specific needs
* Instructs using an easy to understand style and adapts to all levels of client
s - beginners to advanced and all levels of management
2009 - 2010 B & N Shared Services Indianapolis, IN
Collaborative Work Environment (CWE) Training Manager (Contractor)
* Provided webinar-style training to hundreds of Energy Managers throughout Nort
h America and their Fortune 500 clients
* Responsible for coordinating all "on boarding" activities to clients for their
custom sites, including establishing rollout schedules, delivering site trainin
g to all users and follow up support
* Supported a customized platform with a MS Sharepoint backbone

2007 - 2008 AT & T Indianapolis, IN

Corporate Technology Trainer (Contractor)
* Primary instructor to teach over 300 new employees technical as well as soft s
kills for new DSL Support Center in Indianapolis; instructor led classroom style
training
* Provided follow up and refresher training as needed, including personal develo
pment and communication skills and technical training
1995-1997 Independent Contractor Avon, IN
Technology Trainer and Consultant
* Provided custom training to over 100 staff members of local school corporation
staff, churches and various individuals
* Designed and implemented multiple Access database projects for local school sy
stem and businesses, i.e. Eli Lilly, etc.
* Technology consultant for database project with Ameritech in Ohio

1984 - 1994 Ameritech (formerly IN Bell) Indianapolis, IN

Supervisor, Budget Coordinator, Desktop and Application Support
* Main-frame data center & Help Desk supervisor of staff that worked 3 shifts an
d responsible for all Ameritech-IN computer processing and all business and resi
dential phone bill printing.
* Corporate computer budget coordinator for two years for Ameritech -IN
* Assisted with implementing various technology tools and desktop applications f
or all Marketing departments.
* Provided training and Tier I support to Marketing departments. for technology
tools
* Evaluated and implemented database tools for Marketing departments.
1979-1983 Indiana Bell Indianapolis, IN
Supervisor, Editor, Event Coordinator, Technology Consultant
* Hired in as Communication Specialist, magazine editor and personnel supervisor
* Coordinated United Way and Savings Bond drives company-wide for 2 years and wo
rked with both internal and external corporate executives
* Served as "internal consultant" between End Users & Information Systems to def
ine the data processing needs for various departments
* Served as company representative regarding future use and financing of compute
r systems after 1/1/1984
Education 1975-1979 Ball State University Muncie, IN
* B.S., Communications major, Business minor.
* Graduated cum laude.
Interests Served on various school and community organizations. Enjoys travelin
g, playing tennis and all spectator sports. Active member of Faith Lutheran Chu
rch
Key Attributes Client focused; Outstanding written and verbal communication skil
ls; Excellent computer skills; Quick learner; Business management experience; Su
pervisory experience; Goal oriented; Self motivated and organized; Very personab
le; Experience delivering face-to-face, group and webinar training; Excellent pr
esentation skills; Ability to develop training materials; Ability to teach all l
evels beginner to upper management effectively; Excellent health

Additional Information Very proficient instructing, supporting and using MS Offi

ce 2007, Windows XP and Windows 7; Experienced in delivering classroom style han
ds on and lecture style training as well as one on one and small group training;
Experienced delivering webinar style training; Knowledge of eLearning developme
nt tools, i.e. Captivate; Experience instructing and supporting Palm Pilots and
SmartPhones; Welcomes opportunity to travel as needed