Professional Documents
Culture Documents
ACFrOgC8VREAxSpsnV8KLFnVpQcmWToq8HgLLpbIpvkmVQqFy6GiLqNteC5Rw us9SEu W3TpFNYIuJ0JMpM8sb5 0qx2BmpEZBhzYVkmwRHKd1n3QpG56SLJJOSf9 Nmod1xfV5HgJ77voCi5Y4
ACFrOgC8VREAxSpsnV8KLFnVpQcmWToq8HgLLpbIpvkmVQqFy6GiLqNteC5Rw us9SEu W3TpFNYIuJ0JMpM8sb5 0qx2BmpEZBhzYVkmwRHKd1n3QpG56SLJJOSf9 Nmod1xfV5HgJ77voCi5Y4
What do you prefer to be (pause) Maria Is looking at the floor. Questioning, active listening Establish rapport with
called, Mrs Santos or the patient.
Maria?
Maria, we will be better (pause) I couldn’t Is turning head Giving information, questioning Obtain relevant
able to help you if we get out of bed. slightly, still looking information
know more about you. (pause) I was so at the floor; not
What has happened in tired. smiling or frowning.
life recently?
How long have you been I don’t know. still turning head Placing vent in time or sequence, Put events that
feeling so tired? (pause) A week, I slightly, still looking active listening happened in patient’s
guess. at the floor; not life in sequence.
smiling or frowning.
What happened a week Tears are in eyes; Focusing, using empathy and Pursue a topic to
ago? (pause) My husband tries to open purse silence, questioning. understand it’s
left. meaning and
importance.