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NURSE-PATIENT INTERACTION

Sample Process recording with Mrs. Santos.


The nurse introduces herself to Mrs. Santos and leads the way to the office, walking slowly but slightly ahead of the patient. The patient
follows without looking at the nurse. In the office, the nurse sits in a chair at a desk and opens a folder of papers. The patient sits in a
chair at the side of the desk, holding her purse with both hands on her lap.

NURSE PATIENT THERAPEUTIC ANALYSIS


COMMUNICATION
VERBAL NONVERBAL

What do you prefer to be (pause) Maria Is looking at the floor. Questioning, active listening Establish rapport with
called, Mrs Santos or the patient.
Maria?

Maria, we will be better (pause) I couldn’t Is turning head Giving information, questioning Obtain relevant
able to help you if we get out of bed. slightly, still looking information
know more about you. (pause) I was so at the floor; not
What has happened in tired. smiling or frowning.
life recently?

How long have you been I don’t know. still turning head Placing vent in time or sequence, Put events that
feeling so tired? (pause) A week, I slightly, still looking active listening happened in patient’s
guess. at the floor; not life in sequence.
smiling or frowning.

What happened a week Tears are in eyes; Focusing, using empathy and Pursue a topic to
ago? (pause) My husband tries to open purse silence, questioning. understand it’s
left. meaning and
importance.

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